eGain Corporation (EGAN) Earnings Call Transcripts

eGain Corporation's Latest Earnings Call - Q3 FY2026

In the fiscal Q3 2026 earnings call, eGain Corporation reported total revenue of $22.5 million, reflecting a 7% year-over-year increase, and SaaS revenue also grew by 7%. Non-GAAP net income reached $3.2 million or $0.12 per share, significantly up from $0.03 per share in the same quarter last year. Management maintained guidance for Q4, projecting revenue between $21.5 million and $22 million, while also indicating a positive outlook for FY 2027 driven by increased RFP activity and expansion within existing accounts.

Reported metrics

Guidance from management

Management expects Q4 revenue between $21.5 million and $22 million and full year revenue of $90.5 million to $91 million, indicating a return to growth. They anticipate double-digit growth in AI Knowledge ARR for FY 2027.

What management said

Sure. I would say that the number of RFPs that we are actively -- that we have responded to, right, in the last 60 days is probably about double of what our average rate in 60 days would be, right? So that's one lens to look at. In terms of the stage of decision around those RFPs and the eventual conclusion into wrap up, I'd say that's a 2- to 4-month process, I would assume for most of them, right? So those are th...

So a couple of thoughts there. One, I don't know if I have the numbers right away to give you numbers, but I would say that the number of new logos is going to go up substantially, [ perhaps, ] in the sort of the target profile that we are going after, right? So that I'm feeling pretty optimistic about. And the other thing I would say is that the expansion in existing accounts is picking steam, and that's something...

What analysts pressed on

Analysts expressed concerns regarding the timing of revenue conversion due to longer sales cycles associated with larger opportunities. There was also inquiry into the implications of Salesforce's expanded offerings on eGain's market dynamics.

Main topics on the call

• Revenue Growth — eGain reported total revenue of $22.5 million for Q3 2026, a 7% increase year-over-year. Excluding the impact of noncore messaging products, total revenue growth would have been 13%. Management noted, 'Revenue was in lin...
• AI Knowledge ARR Growth — The Annual Recurring Revenue (ARR) from AI Knowledge customers grew 26% year-over-year, indicating strong demand for eGain's solutions. Management highlighted that 'the AI Knowledge Hub ARR grew 26%, highlighting continu...
• Increased RFP Activity — Management reported a significant increase in RFP activity, stating, 'the number of RFPs that we are actively... is probably about double of what our average rate in 60 days would be.' This surge is primarily from Fortun...
• Profitability Metrics — Non-GAAP gross margin improved to 74%, up from 69% a year ago, driven by a higher mix of SaaS revenue. Eric Smit noted, 'SaaS gross margin was 78%, up 100 basis points year-over-year.'

Read the full eGain Corporation transcript (Q3 FY2026) → Summary generated from the call transcript; every figure above is stated by management on the record.

Earnings Call History

EarningsCalls.dev has 25 eGain Corporation earnings call transcripts on record, spanning February 6, 2020 to September 3, 2026. Based on this history, eGain Corporation reports quarterly. The most recent call on file is dated September 3, 2026. The full list is below — each row opens the complete, free-to-read transcript.

Ticker

EGAN

Exchange

NasdaqCM

Country

US

Sector

Information Technology

Industry

Software

Calls on record

25

First call

February 6, 2020

Most recent

September 3, 2026

Reporting cadence

quarterly