Intuit Inc. (INTU) Earnings Call Transcripts
Intuit Inc.'s Latest Earnings Call - June 9, 2026
In the Q3 earnings call for fiscal year 2026, Intuit Inc. (INTU:US) reported a revenue decline in its TurboTax business, prompting management to lower its fiscal year growth guidance from 7.5%-8% to 7%. Despite challenges in the DIY segment, the assisted category showed strong performance with a 36% revenue growth, indicating a shift in consumer preference. Management emphasized the importance of AI integration and the growth potential of their consumer platform, particularly through Credit Karma, which saw a 54% increase in customers starting their tax journey there.
Reported metrics
| Metric | Value |
|---|---|
| Revenue Growth (Assisted Category) | 36% (inline) |
| Customer Growth (TurboTax via Credit Karma) | 54% (positive) |
| IRS Category Growth | -0.3% (negative) |
| E-file Growth Rate | 1% (negative) |
| Guidance Revision | 7% (negative) |
| Digital Assistant Interactions | 15 million (positive) |
Guidance from management
Management maintained a long-term growth outlook for TurboTax Live at 17%-20% despite current challenges. They emphasized the need to enhance customer engagement and retention strategies moving forward.
What management said
Yes. We're still researching and ensuring the season is not over yet. The season ends actually October 15. So we need the whole season to mature, and we need to spend the time over -- between now and then really researching why this happened. And we just don't have that answer yet, but it was definitely an impact that we saw across the category.
We usually don't -- we don't -- we talk about it live at the overall category. I could try that, but yes. We are -- the reality is we're growing across all 3. And each one provides a distinct value to the customer that's looking for that type of service.
What analysts pressed on
Analysts expressed concerns about the declining DIY segment and the impact of competitive pressures on customer retention. Questions were raised regarding the effectiveness of the company's strategies to stabilize this part of the business.
Main topics on the call
- Revenue Growth in Assisted Category — Intuit's assisted category grew by 36% in revenue and 38% in customer count, highlighting a significant shift in consumer behavior. Mark Notarainni stated, "We grew our TurboTax customers that started in Credit Karma 54%...
- Challenges in DIY Segment — The DIY tax business faced a decline, with management noting a contraction in the IRS category and lower e-file growth rates. Notarainni mentioned, "Historically, the CAGR of the IRS category is about 1% growth each year...
- AI Integration Impact — Management highlighted the transformative role of AI in TurboTax, stating that 93% of forms consumption is now automated through AI models. This shift aims to enhance customer experience and reduce friction in the filing...
- Credit Karma Synergy — The integration of Credit Karma with TurboTax is expected to drive customer loyalty and engagement. Notarainni noted, "We can save them money every day during the year, which will then create loyalty in the tax product w...
Read the full Intuit Inc. transcript (June 9, 2026) → Summary generated from the call transcript; every figure above is stated by management on the record.
About Intuit Inc.
Intuit Inc. (INTU) is a publicly listed company in the Software industry, within the Information Technology sector. It trades on NasdaqGS and is based in US. EarningsCalls.dev maintains a free, full-text archive of its earnings call transcripts — 79 calls on record spanning January 23, 2020 to June 9, 2026. Every transcript is split into speaker-by-speaker segments with headline metrics, free to read or available through our REST API.
Earnings Call History
EarningsCalls.dev has 79 Intuit Inc. earnings call transcripts on record, spanning January 23, 2020 to June 9, 2026. Based on this history, Intuit Inc. reports quarterly. The most recent call on file is dated June 9, 2026. The full list is below — each row opens the complete, free-to-read transcript.
- Ticker
- INTU
- Exchange
- NasdaqGS
- Country
- US
- Sector
- Information Technology
- Industry
- Software
- Calls on record
- 79
- First call
- January 23, 2020
- Most recent
- June 9, 2026
- Reporting cadence
- quarterly