Intuit Inc. (INTU) Earnings Call Transcripts

Intuit Inc.'s Latest Earnings Call - September 17, 2026

In the fiscal year 2026, Intuit Inc. (INTU:US) reported strong results with nearly $12 billion in revenue, reflecting an 18% year-over-year growth. However, management expressed disappointment in new customer growth, particularly in the DIY tax segment, which fell short of internal targets. The company is focusing on scaling its 'Big Bets' strategy, which has grown 30% and now constitutes 30% of total revenue, while also aiming to accelerate new customer acquisition moving forward. Management has reset expectations for fiscal 2027, indicating a deliberate strategy to foster sustainable growth.

Reported metrics

Guidance from management

Management has reset expectations for fiscal 2027, indicating a deliberate strategy to foster sustainable growth while focusing on scaling Big Bets and accelerating new customer acquisition.

What management said

And on the guidance side, our approach remains durable. We want you all to have the utmost confidence in the guidance we set. And we have looked at the performance. We model out what are the things that we've tested, learned and how they will scale and make sure we have the high confidence in the numbers we put forward. So that's the approach that we took this year, consistent with the approach that we've taken since...

No, I would just say this year as well, we're actually enabled by -- sorry, a truly AI native experience as well, which allows us to be even more disruptive on the experience and scale our reach, which we were kind of a hybrid product before traditional workflow and AI. This year, it's a completely AI-native experience, which is going to allow us to be very disruptive on pricing even more so than we've been, but also...

What analysts pressed on

Analysts expressed concerns regarding the slower-than-expected new customer growth and the potential impact of pricing strategies on customer retention. There were questions about how Intuit plans to balance its focus on both Big Bets and new customer acquisition moving forward.

Main topics on the call

• Revenue Growth and Performance — Intuit achieved nearly $12 billion in revenue for FY 2026, growing nearly 18% year-over-year. Management stated, 'We are very focused on scaling them with an intentional purpose of accelerating new to the franchise.'
• Customer Growth Challenges — Management acknowledged that new customer growth was disappointing, particularly in the DIY tax segment, stating, 'We lost quality DIY customers and the #1 reason why customers left us was price.'
• Big Bets Strategy — The Big Bets strategy is now 30% of the company's revenue and growing at 30%. Sasan Goodarzi noted, 'All of our innovation, which is fueled by AI, is having a significant customer benefit, which is helping us drive ARPC ...
• AI-Driven Innovations — Intuit is transitioning to AI-native experiences across its platforms, enhancing customer interactions. Management highlighted that 'the majority of our DIY tax prep will all be AI native' by the upcoming tax season.

Read the full Intuit Inc. transcript (September 17, 2026) → Summary generated from the call transcript; every figure above is stated by management on the record.

Earnings Call History

EarningsCalls.dev has 82 Intuit Inc. earnings call transcripts on record, spanning January 23, 2020 to September 17, 2026. Based on this history, Intuit Inc. reports quarterly. The most recent call on file is dated September 17, 2026. The full list is below — each row opens the complete, free-to-read transcript.

Ticker

INTU

Exchange

NasdaqGS

Country

US

Sector

Information Technology

Industry

Software

Calls on record

82

First call

January 23, 2020

Most recent

September 17, 2026

Reporting cadence

quarterly