TTEC Holdings, Inc. (TTEC) Earnings Call Transcripts
TTEC Holdings, Inc.'s Latest Earnings Call - Q1 FY2026
In the first quarter of 2026, TTEC Holdings, Inc. reported revenue of $496 million, a decrease of 7.1% year-over-year, and adjusted EBITDA of $46 million, down from $56 million. The decline was primarily attributed to a public sector seasonal client impacting revenue and a delayed receivable from a large project, which is expected to positively affect Q2 results. Management reiterated their full-year guidance, signaling confidence in returning to growth in the second half of the year as they continue to rationalize underperforming clients and expand offshore operations.
Reported metrics
| Metric | Value |
|---|---|
| Revenue | $496 million (miss) |
| Adjusted EBITDA | $46 million (miss) |
| Free Cash Flow | $21 million (beat) |
| Engage Revenue | $394 million (miss) |
| Digital Revenue | $102 million (miss) |
| Offshore Revenue Mix | 38% (positive) |
Guidance from management
Management reiterated their full-year guidance, indicating confidence in returning to growth in the second half of 2026, driven by ongoing offshore expansion and rationalization of underperforming clients.
What management said
George, so I'm not fully understanding the the question. But maybe what I'll do is just give a bit of a narrative on the health of the pipeline and of the business. Is that what you're asking of me?
What analysts pressed on
Analysts expressed concerns regarding the impact of AI on volumes and the timing of revenue recognition from new contracts. There were questions about the sustainability of margins given the shift in client mix and the need for higher-margin engagements.
Main topics on the call
- Revenue Decline — TTEC's revenue decreased to $496 million from $534 million, primarily due to a public sector client affecting results. Management noted, 'the year-over-year revenue variance was impacted by a public sector seasonal clien...
- Delayed Receivable Impact — A delayed receivable from a large public sector project impacted EBITDA, which would have been $49 million instead of $46 million. Management stated, 'we expect the $3 million of EBITDA to be reflected in our Q2 financia...
- Offshore Expansion — TTEC's offshore revenue mix increased from 34% to 38%, with expectations to exceed 40% by year-end. This shift is aimed at enhancing cost efficiency and profitability.
- AI Strategy and Client Engagement — Management emphasized the importance of AI in their strategy, stating, 'we're seeing a real shift in how companies approach AI.' They are focusing on integrating AI into client operations to enhance customer experiences.
Read the full TTEC Holdings, Inc. transcript (Q1 FY2026) → Summary generated from the call transcript; every figure above is stated by management on the record.
About TTEC Holdings, Inc.
TTEC Holdings, Inc. (TTEC) is a publicly listed company in the Professional Services industry, within the Industrials sector. It trades on NasdaqGS and is based in US. EarningsCalls.dev maintains a free, full-text archive of its earnings call transcripts — 26 calls on record spanning March 5, 2020 to May 8, 2026. Every transcript is split into speaker-by-speaker segments with headline metrics, free to read or available through our REST API.
Earnings Call History
EarningsCalls.dev has 26 TTEC Holdings, Inc. earnings call transcripts on record, spanning March 5, 2020 to May 8, 2026. Based on this history, TTEC Holdings, Inc. reports quarterly. The most recent call on file is dated May 8, 2026. The full list is below — each row opens the complete, free-to-read transcript.
- Ticker
- TTEC
- Exchange
- NasdaqGS
- Country
- US
- Sector
- Industrials
- Industry
- Professional Services
- Calls on record
- 26
- First call
- March 5, 2020
- Most recent
- May 8, 2026
- Reporting cadence
- quarterly