Accor SA ($AC)

Earnings Call Transcript · May 27, 2026

ENXTPA FR Consumer Discretionary Hotels, Restaurants and Leisure Shareholder/Analyst Calls

Highlights from the call

Accor SA reported strong results for fiscal year 2025, with revenue reaching EUR 5.64 billion, a 6% increase year-over-year, and adjusted EPS of EUR 1.84, up 16%. The company exceeded its guidance for RevPAR growth, achieving 4.2%, driven by a solid performance in both business and leisure segments. Management raised its dividend by 7% to EUR 1.35 per share, reflecting confidence in future growth despite geopolitical challenges impacting the Middle East region. For Q1 2026, RevPAR continued to grow by 5.1%, signaling sustained momentum into the new fiscal year.

Main topics

  • Revenue Growth and Guidance: Accor's revenue for 2025 was EUR 5.64 billion, up 6% year-over-year, driven by both business and leisure clients. Management stated, "Revenue growth of our hotels was driven by business clients, but also leisure clients. They proved to be very resilient."
  • RevPAR Performance: RevPAR grew by 4.2% in 2025, exceeding the upper end of guidance. Management noted, "This performance was once again driven by prices and the occupation rate improved by 1%."
  • Cost Management and EBITDA Growth: Recurring EBITDA rose 13% to EUR 1.2 billion, with a 100 basis point improvement in EBITDA margin. Management highlighted, "Operational leverage was solid with an improvement of 100 basis points in our EBITDA margin."
  • Geopolitical Risks: Management acknowledged the impact of the Middle East conflict on performance, particularly in the UAE, stating, "The impact of the conflict in the Middle East has been mainly felt in the United Emirates, which represents 3% of our portfolio."
  • Shareholder Returns: Accor returned EUR 743 million to shareholders, representing a yield of 6.5%. The dividend was increased by 7% to EUR 1.35 per share, aligning with the company's policy of distributing 50% of net recurring cash flow.

Key metrics mentioned

  • Revenue: EUR 5.64 billion (vs EUR 5.3 billion est, +6% YoY)
  • Adjusted EPS: EUR 1.84 (up 16% YoY)
  • Recurring EBITDA: EUR 1.2 billion (up 13% YoY)
  • RevPAR Growth: 4.2% (exceeded guidance)
  • Dividend per Share: EUR 1.35 (up 7% YoY)
  • Net Unit Growth: 3.7% (record number of openings)

Accor's strong performance in 2025, marked by revenue and earnings growth, positions the company favorably for continued expansion. However, geopolitical risks and rising debt levels present challenges that investors should monitor closely. The upcoming leadership transition could also influence strategic direction, making it a key area to watch.

Earnings Call Speaker Segments

Unknown Executive

Executives
#1

Ladies and gentlemen, good morning, and thank you so much for joining us for this year's AGM concerning the results for the year 2025. We have a lot to talk about. But beforehand, I'd like to say a few words to you about the company's business. I propose that we take a look at what's been happening over the last 12 months, while the last 12 months of 2025 and how better to do that than by video. [Presentation]

Sébastien Bazin

Executives
#2

I love the term powered by the motion. [indiscernible] of motions, could you tell us about the legal formalities for today.

Unknown Executive

Executives
#3

Thank you, Sebastien. Ladies and gentlemen, dear shareholders, good morning, and welcome to today's AGM. I'm going to begin with the Bureau, which will be comprised of Sebastien Bazin, who will chair the [indiscernible], who representing Qatar Investment Authority and [ David Manfield ] representing Kingdom Hotel Limited. The [indiscernible] will act as tellers for today's AGM. This is a role that is played by the shareholders present, representing either by themselves or in proxies, the largest number of shares will be acting as Secretary for today's AGM. As is the case every year, this AGM is webcast. It will also be available on replay on our website. The last 30 minutes of today's AGM will be devoted to questions and answers, including questions sent in by shareholders before the AGM as well as questions raised directly either from shareholders in the room or by people following us online. This AGM gave rise to a Notice of Meeting and a convocation published in the legal bulletin respectively, on the 22nd of April and 6th of May 2026. The Notice of Meeting was also published in the legal gazette on the 6th of May 2026. Actual disposal here on the desk, we have all the documents and reports submitted for the purposes of the AGM as provided by law. And so far as they've been available to shareholders before the AGM and in order to leave more time before a discussion, we propose not to read these documents. The documents to which shareholders were entitled have also been at your disposal at the head office of the group. The same documents have been sent to shareholders who so requested. Finally, concerning the attendance sheet. This is currently being totaled, but we know as of now that more than 1/4 of the share capital is represented as a result of which the AGM can duly conduct its business. I also propose to dispense the bureau with a reading of the agenda, which has been sent to you in advance. A few minutes, I would tell you about the proposed draft resolutions. We did not receive any request for a draft resolutions to be included from any shareholders. I'd also like to draw your attention to an important change concerning how shareholders are convened AGM. The -- in compliance with law, the company for all AGMs from the first of July 2026 can send out complications by electronic e-mail without any prior authorization. Next year, we'll be using this to check your e-mail addresses. The documents [indiscernible], your convocation will no longer be sent by post but will be available online on the company's website. Just switch over to electronic complication when you receive your documents more rapidly and give you access to all documentation available on digital platform on digital and thus reducing our use of postal services and the consumption of paper.

Sébastien Bazin

Executives
#4

Thank you, Besma. Martine, I think it's up to you to tell us about the financial results for 2025. Thank you.

Martine Gerow

Executives
#5

Thank you, Sebastien. Thank you, Besma. Dear shareholders, good morning to you all. I'm very happy to be with you again to present the group's results. I'm going to begin with the highlights of 2025. Any geopolitical context that has been stable with the high volatility of currency we have for the first or the third consecutive year produced results that are in line with our medium-term commitments, thanks to the very good performance of our business in the second half year and good control of our costs. And we ended 2025 with a very good business level in Q4. RevPAR reached 7% which is our best quarter of 2025, both divisions. This performance was once again driven by prices and the occupation rate improved by 1%. This enabled the RevPAR to post a strong growth of 4.2% higher than the upper end of the bracket of our guidance, thus confirming the advantages of our geographic and sectoral diversification. Revenue growth of our hotels was driven by business clients, but also leisure clients. They proved to be very resilient. The net unit growth accelerated to 3.7% in line with our forecast with a record number of openings at 24,000 rooms no less in Q4. The pipeline progressed at a sustained pace by over 10%. Signature is up 28%. That is a sliding annual rate, which confirms our ability to increase the net unit growth in the medium term. So this is part of our medium-term growth. The revenue of management of franchise rose 6% at constant exchange rates for comparison with the previous year, reaching a total of EUR 5.64 billion. Recurring EBITDA rose 13% at constant exchange rates rising to EUR 1.2 billion, which is above the higher end of the bracket of our guidance. Operational leverage was solid with an improvement of 100 basis points in our EBITDA margin. We also saw our reported EPS rise by 16% as our adjusted earnings per share. Available recurring net cash flow reached EUR 632 million, that's a conversion rate of 53%. And finally, another year of high returns to shareholders totaling EUR 743 million, which is a yield of or the equivalent of the yield of 6.5%. Let's now move on to the P&L. We decided that from 2025, we would introduce 2 new indicators. The adjusted net income and adjusted earnings per share, adjusted EPS because we feel that these indicators give you a more coherent, more legible, understanding of our performance. The adjusted elements are as follows: Other income and expenses, share of profit and loss arising from minority shares in S&D, which is mainly the gains on disposal of assets. In 2025, we achieved an adjusted net income of EUR 504 million, up 19% on the previous year and an adjusted EPS of EUR 1.84. That's per share, of course, up 16%. In 2024, we had a [ counter ] that was favorable to the payment of our hybrid coupons, which had an impact of 8 basis points on the earnings per share of 2025. Let me now draw your attention to the highlights of the profit and loss account. Other income and expenses totaling a loss of 63% included the booking of a provision for commitments made in the joint venture, but also expenses relating to the transformation of our technological platforms and the restructuring costs. Depreciated mutation down slightly to EUR 330 million in 2025. And our share of equity affiliates totaled EUR 7 million, mainly [indiscernible], who's net income totaled EUR 3 million in 2025 after EUR 184 million in 2024 during substantial capital gains from the disposal of assets. The increase in net financial expenses were due to a higher level of debt, a slight increase in the average cost of debt at 3%. In addition, 2024, so our favorable exchange rates with a benefit of EUR 16 million. Tax burden was contained and down substantially in 2024. We had an exceptional tax burden of EUR 24 million due to the restructuring of the group into 2 divisions. Minority interests were stable at EUR 50 million. We now take a closer look at our balance sheet and the return to shareholders. We continue to manage our debt wisely. In 2025, we issued 2 senior bonds for a total of EUR 1.1 billion, one with a maturity of 8 years. As a result, the average duration of our debt was lengthened by an extra 7 months to total 4 years with a well-balanced maturity profile and well-contained cost of debt at 3%. The return to shareholder, as you can see on this slide, shows regular yields and progressing over time. Over the last 3 years, we have paid a total of EUR 2.1 billion to our shareholders. That's an average aggregate yield of 34%. I should say, an aggregate yield of 34% since January 1 '23. So we finished the year with a good performance, as you can see on this screen. That is perfectly in line or even better than our medium-term commitments, but higher than the guidance we gave in February for 2025. I'd now like to move on to the performance in the first quarter 2026. The strong dynamics we observed in Q4 of 2025 continued into the first quarter of '26 with higher RevPAR, a good performance in all our regions up into February. This it bears with us to how attractive our brands are and how strong our verified portfolio is. Despite the conflict in the Middle East, which affected our performance in certain countries as early as March, RevPAR in the first quarter grew by a good 5.1%, driven by an increase in the occupancy rate and a 3% occupancy -- a 3% price effect, I should say. The RevPAR in March was positive at 1.6%. The net unit growth on a sliding average achieved 3.8% and the pipeline was also up over 10%. As for revenue, management of franchise progressed 8.3% at constant exchange rates, in line with the combined growth of RevPAR and the net unit growth. The group's revenue increased by 2.3% at constant exchange rates and by 3.8% on a like-for-like basis. In a more difficult and more uncertain macroeconomic and geopolitical context, we remain focused on compliance with our commitments as notified to you at the year in February '26. On the 1st of April, we announced the signing of a memorandum understanding concerning the sale of our stake in [ Ascendi ] for a maximum of EUR 975 million, including EUR 675 million to be paid immediately upon the signing of the transaction. On the 2nd of April, we launched the first tranche of our share buyback plan worth EUR 225 million, a total share buyback plan of EUR 450 million. The impact of the conflict in the Middle East has been mainly felt in the United Emirates, which represents 3% of our portfolio. Saudi Arabia and Egypt are resisting well and demand in other regions has remained good. That said, we are keeping a close eye on how the conflict is developing and have taken measures to contain our costs in order to limit the impact of the conflict on our financial statements. Moving on to RevPAR in Q1 2026 by division. PMA posted very strong growth at up 5%, 4.5%. Prices were up 3% and the occupancy rate was up 1%. Europe and North Africa. So its RevPAR increased by 2.7%, mainly driven by the occupancy rate. France and the U.K. posted similar growth to the fourth quarter of 2025. In the Middle East and Africa, Asia Pacific, RevPAR was up 5.5%, mainly driven by price increases. As for the Americas, Americas recorded yet another very good quarter with RevPAR up 9.4%. As for luxury and lifestyle, RevPAR grew by a very good 6%. Prices rose on average by 4% and the occupancy rate also rose by 1 percentage point. The luxury segment continues to perform extremely well with RevPAR up 6.8% in Q1, the lifestyle segment. So its RevPAR rise by a very good 4.2%. This segment was more affected by the conflict because of its geographic mix. Even though we've seen traffic redirected and demand redirected towards Egypt and Turkey. Let's move on to the breakdown of our hotels portfolio. [ PML ] saw its net unit growth progress by 3% over the last 12 months and its transition towards franchises. So 53% of its hotels under franchise. That's up 2 percentage points on the first quarter of as often the case in the first quarter, the rhythm was moderate in the first quarter. The pipeline continued to accelerate, up 12% over the last 12 months, largely driven by Middle East, Africa and Asia Pacific. Luxury and lifestyle accelerated its net unit growth by 8.8% over the last 12 months. The growth of the lifestyle network was extremely dynamic, bordering on 20% increase over the last 12 months. Let's now look at the share price of our company. After a very good 2025, the share price was severely affected by the conflict in the Middle East in proportions that are well in excess of the weighting of this region. The reassuring publications of Q1 enabled the share price to pick up, but performance is still volatile and affected by developments in the situation in the Middle East. By way of conclusion, the good performance of 2025 enabled us to propose, for your approval, a dividend of EUR 1.35 per share. This is a 7% increase on the previous year, and it's perfectly consistent with our policy of paying out a dividend equal to 50% of the net recurring available cash flow. Thank you for your attention. And I give the floor back to Sebastien Bazin for the remainder of the presentation. Thank you.

Sébastien Bazin

Executives
#6

Thank you very much. Let's come out a little bit. There are a number of things that I would like to spell with you. And this is probably the most important theme. One must see that. On the 16th and 17th of March this year I was in the Middle East at a time when it wasn't a very popular destination because Dubai and Abu Dhabi, [indiscernible], many other cities in the Middle East, we're being hit by missile strikes. And yet that is the time we chose to meet our teams there. We have nearly 50,000 hardest working in the Middle East. So it is in times of crisis that it is most important to go talk to your employees talk to them, engage with them and extend your warmest thanks to them. That was not my only reason for going to the Middle East. Now all of our teams were gathered at the 25 hours hotels, which is one of our managed hotels there. So the other reason why I was there is because I wanted to learn more about the risks the decisions that needed to be made and also who are the governments that can best help us. The United Arab Emirates, Qatar and the like. So this was a very powerful and busy time. We got to meet members of the government and the thanked us for being there. They thanked us for always keeping our door open. And also, they gave us a very deep sense of strength and resilience. We sense great wisdom, a great vision and an amazing ability to bounce back. Not too much anxiety. Clearly, our discussion partners wanted things to go as well as possible. So I got back there last week. I got to meet with some of the teams again. So I believe that I show you this slide every single year -- well, every single year over the past 12 years. So international travelers, how many people cross borders to find out more about new countries, new cultures and of course, they need a place to stay because they're not home anymore. So they could spend some time at an Airbnb or on a friend's [indiscernible]. So we're now back to 1.5 billion. And we're headed towards 2 billion international travelers. Just one thing we don't know how steep is this slope, see here in red, the impact of the Middle East and the conflict there in 2026. But without this scenario, we would see 5% to 6% growth per annum in terms of international traveler numbers. Now on the right-hand side, you see something that's really interesting. A metric of the impact in Iran and the Middle East, not forgetting as well in the U.S. Now the first block called the world. In December 2025, Oxford Economics, a third-party expected 8% growth. This was scaled back by 2 points, which makes sense from 8% down to 6%. If we look at who benefits? And if we look at the losers, well, Europe is going to benefit. We're looking at the jump from 6% to 8%. We're seeing this in bookings this summer in a number of countries, particularly in Southern Europe. North America, 0 impact. This doesn't come as a surprise. The U.S. is far removed from the conflict in the Middle East. So very few people are going to switch destinations. Latin America, same thing. They are far removed from the Middle East. Asia, a slight dip because of the systemic impact on oil, air travel is more and more expensive, plan capabilities have been scaled back. So the main beneficiary when it comes to Asian destinations, is Vietnam, contrary to Thailand. Thailand is in distress. Africa, 7% now moving closer to 8%. So are the main African countries that are winning Morocco and Egypt. Those countries are expecting to fill up their capacity. So we have a strong presence in Morocco and have a growing presence in Egypt. So in both countries, we are the leading hospitality operator. Africa, 7%, 8% growth. I was there last week as well, this continent is extremely complex, but there are countries such as Nigeria, Senegal or [ Aranda ] who are now -- who now have growing appeal as destinations. Now that all countries where expectations of increased growth are now turning to a downward shift. And if the world were to stop now, we would see a dip of 32%. If it stopped later, the situation will be much worse. So every year, we show you photos, pictures. Openings in our various hotel ranges, we are very happy that we have a new hotel in [ Calverton], is a brand beautifully managed by Maud and her teams. It's a boutique hotel. It's very because usually, we -- we're looking at existing hotels and they need support from the brother from the go group to beef up. So -- and [indiscernible] is a local but well-known brand in Australia. We opened it up in Sydney. We have a [ Mercure ] hotel in Vietnam. We have a absolute opening up in Belgium, [ Moven ] peak in Greece. Also, we worked hard to kick start our business in Greece, and we're happy we did that 2 years ago because, like I said, Greece now is a sustainable winner. And we have a new [ Novotel ] in Dubai in the United Arab Emirates. So if I were to talk to you about LNL, luxury and lifestyle, I will talk to you about the new [ Raffles ] in San Tusa. We have the historical [ Ruffles ] in downtown Singapore, one of the top 5 hotels in the world or brands combined. Well, its little brother is in -- it's just 12 minutes away in Singapore. We have a major owner that opened it up there, mostly [ Velos, ] high luxury villas. We were a little concerned that this would overshadow the older brother, which is 140 years old, this doesn't happen at all. So the Fairmont Hotel in probably the most pitiful at the moment, we trusted it to the Fairmont brand, a strong encourage you to go. And we have a new hotel in the Philippines, which I don't know yet, the [ 25] s hotel in Sydney. It's the first time that the 24 hours brand is moving to Asia. It started at Hamburg, it grew presence in the Middle East. It's a huge success in Dubai. And for the first time, it's moving to Australia. So 10 such openings in Asia Pacific. So [ Emblem ] in Copenhagen is the new boutique hotel brand. high luxury brand, usually in the hands of rich families. It's a legacy that they seek to protect. They invested quite a bit in it, and they needed help in terms of [indiscernible] and our latest opening dates back to 12 days ago. [ Delano ], iconic our [ Deco Hotel ] on Miami Beach, it reopened 2 days ago, huge success after 3 years of work by the owner. So this is a very attractive brand, is very attractive to many of our owners, and you will find this brand in many different capital cities across the world. So a lot of you are French and I would be remiss if I didn't spend a minute or 2 on this amazing launch. The Orient Express ship. I will show you 2 is -- the first one is really short. It's about the launch on April 24, less than a month ago in [indiscernible] and while I keep talking, you will see a number of photos on the inside of this ship. But I will continue talking so that we don't spend too much time on this. Roll video, please. [Presentation]

Unknown Executive

Executives
#7

Why am I showing you this film? Well, the main reason is that we -- it's a huge surprise for all of us. We were so proud on April 24 at the launch. It was a solid time the government was represented by [ Catherine Cabo ] Minister of the [indiscernible] and all of the prefects were there. It's unprecedented in terms of innovation, in terms of artistry, in terms of technology. This reminds me of the [ cocoa ] in the late 1960s or even the fact cruise liner. Not since then has France built such a huge facility, which now applies the oceans of the world. It's a mixture of artistry, technology, commercial excellence and operational excellence as well. It took 24 months to build it, between the first steel cutting operation and the actual launch. So over the past 2 weeks, since the launch in [indiscernible], I would say that it is important. It is important for French roots such as ours. Well, it was just us actually [ LVMH ] was there as well. We have [ Franco Swiss ] partner as well. It was important for us to show the French flag and to showcase French fine dining, French craftsmanship and also have French offices there to basically showcase French innovation. So these opportunities are few and far between. And it is the Accor group that was the artisan, the architect of this opportunity. It surprised everybody that we were able to go so far, so high, so quickly while keeping things under control. So we will show you additional pictures. This ship is difficult to see. It's in Marseille today. Tomorrow, it will be in [ Central Pay ] because it's been registered to the [indiscernible] is Central pay and the first customer privatized it for the next weekend between and will travel from [ San Roper ] to [ Portofino ] can. I suggest you keep watching those beautiful pictures on the screen while I continue with my slides. All right. When it comes to the loyalty program and the partnership program, it's important to talk about that because it is probably 1 of the top 3 growth engines. We changed the name of this program. Now we called it oral program. So over 110 million members, so basically an additional 15 million to 17 million new members every year, before the launch, only 3 million or 4 million new members back between 2010 and 2019. At the time of the launch, we had 20 different partnership agreements. This program will create about 3x more customer returns. If you have a loyalty card, you're 3x more than likely to come back to your hotels. And so you come in more often and you stay longer, and that's good. That's good because they get to spend more, an additional 10% per night. So this means additional revenue for the Accor group. So this program grows by 45% a year, 36% when it comes to loyalty recognition, and we have partnership revenue. I can't give you the exact figures because of the competition with our American friends, but revenue and cash from this partnership has already troubled. And we signed a new agreement 10 days ago, we have a common app [indiscernible] app, digital app with Uber transport in 6 countries and we're just going to get started. Now let me take you on a trip. Let me discuss our first growth engine, and that's our employees. We've been calling each other hardest. And I love that name for us. 380,000 employees across the world today, 100,000 new hires in 2026, which is on par with 2023, 2024, between 90,000 and 110,000 new hires per annum. I'd like to remind you that we shed between 60,000 and 70,000 employees every year. They go off to greener pastures and do other things with their lives. And this means we have to hire between 50,000 and 70,000 new people for the new hotels that are opening. So do the math. If you look at that last box, 62% of group employees do not have a higher education rather beyond their high school diploma. So basically, Accor is the school of life and 100,000 people per annum and 2/3 of them never got a secondary education, and they get to learn a trading step. So this is the hallmark of our group. This is the meaning that we breathe into our work every day. And this is a message that I'd like to hone every single year since [indiscernible], we've been encouraged to be bold. So responsible hospitality. [ Colin ] will tell you more about that. Everything we're doing in terms of sustainable development. And we wish we could listen to them more often. And I know that you will show the same amount of passion and generosity. Let me wrap up on our priorities. I don't just me my priorities. I mean the group's priorities that I have the honor of leading. Many different priorities, which should come as no surprise. They're pretty much the same as what I tell you every year what we've implemented since 2023, 2026 2027. So [indiscernible], we have to execute the strategic road map, maintain our financial discipline as approved by the Board of Directors. So financial discipline is even more important today. Martine will tell you more about it. Also, when you don't have sufficient revenue, you have to cut down costs. That's what I mean by financial discipline. We've announced an MOU. We need to see it through, and we need to bring in cash, so we can generate sufficient returns to shareholders. Now India, will be the top hospitality market in the next 15 to 20 years. It was the U.S. for 20 years and then Europe and then China now, it's India, and we're spending a lot of energy working with the right partners in India. We'll tell you more about it over the next few months. [indiscernible] is a nugget. We're deploying it. It is the fastest growing segment. I'm talking about lifestyle here. So we need to ask and answer the right questions so we can move faster with this company. AI must be intelligrated. It's quite a challenge. It's important in terms of streamlining and also generating economies of scale, ensuring data reliability and accessibility. AI is all good. But there may be downside when it comes to employees, jobs. And so we may need to ask employees who may be made relevant because of AI to actually spend more time front-facing with customers. Now none of this will come as a surprise to you. Now I don't think this is going to take a whole lot of time. But let me tell you how much I love AGMs. I just love Annual General Meetings, Why? Because it is the only time of year when we get to meet the orders of our company. It is the only time where you get to ask questions. And I get to answer the questions about where we're headed and how are we moving forward and what kind of resources we have available, a host of other questions. But this is also an opportunity to explore different themes, themes that are important to the group. The sequence of it, the timing of it must be perfectly under control, and it's something that we need to discuss. And there is one topic that doesn't feature into this road map, not because it's taboo at all. It's probably one of the most important topics for discussion for me and for the group alike. I'm talking about succession planning, who will take over from me. Fear not, there's nothing to worry that. Now let me be clear. I was clear with the Board of Directors, and the Board was equally clear with me this will be my last term. And because it will be my last term and everybody agrees with that, now is the time to get to work. Now is the time to lay the groundwork in terms of succession planning. It's important to talk about succession. It's talk about to -- it's important to agree or not on the profile of my successor, find the [ red ] talents -- we have many talents in this company. We need to grow those talents. Upscaling is absolutely key. And the Board of Directors will have the final say. We may be able to find additional talent outside the company. But let me tell you, let's turn this hurdle into an opportunity. This is the time. This is the opportunity for the group to ask itself the right questions, do it in the right order in full transparency. The decision will not be mine. The Board has final say, and it's a good thing. This is probably the biggest responsibility Board could have, finding the next leader of the company that they are in charge of. So what's the top priority? That's what it is because it is the CEO that will chart a course and have his strategy their strategy approved by the Board. So let's not fear. Let's have an open discussion. But there's one thing that is absolutely important will still be around tomorrow. I'll still be around tomorrow morning. And this means that as we discuss the succession planning, we should also continue to manage our day-to-day, execute our strategic road map, make the right decisions regarding [indiscernible], deploy our business in India. So the 2 goes hand in hand, the Earth doesn't stop spinning. We will not stop making the right decisions, and we will keep putting our heads together and do it openly. And we're working under the leaders of the Board and the VP of the Board as a lead director. And because she's right here with me. And she spent a whole lot of time over the past 6 months. I'm talking about Isabelle Simon. Many things, Isabel, for all your hard work. If you're spending so much time working for this company. Thank you. Thank you to all of the various committee chairs, including Bruno Pavlovsky, who is in charge of the Appointments Committee and all of the directors, please understand these discussions are taking place at board level and only at board level with support from external consultants whenever necessary. We've needed external consultants in the past before. And I will chart of course, and I will make sure we reach our destination. Thank you so much.

Unknown Executive

Executives
#8

Dear shareholders, I'd like to begin by talking about an issue of capital importance. This is our indefectible rejection of the sexual exploitation of children. In March 2026, Accor was campaigned against by a speculative American fund called [ Grizzly Research ]. Their report implicated our group in the field of sexual exploitation of children. Confirmed by these allocations and in compliance with our deepest commitments, we took action immediately and transparently. We implemented a disciplined and detailed process to assess our protection systems. We have our objectives, our goals were twofold. First of all, to use an internal audit to check the content of the allegations leveled against us by the [ Grizzly research ] report. Secondly, we appointed an independent adviser, internationally renowned advisers, called [ good Corporation ], who are specialists and business at in order to conduct an external audit. The target was to review the robustness of our prevention procedures and the fight against secular exploitation at group level. We needed to review every stage of the customer experience, including areas now covered in the report to ensure that our arrangements are completely efficient. This approach I think [indiscernible] to our commitment to granting a safe and protective environment for one and all everywhere where Accor has operations. The outcome of this internal audit confirmed that there is no systemic deficiencies in our existing procedures. I'd like to clarify a few matters concerning the report and the reality of how things happen in our hotels. Contrary to what the initial report claimed. Our audit reviewed a sales reply without specifying the necessary prerequisites. It was only in the case of 12 hotels out of 197. This figure, I think, shows that there is a gap between the allegations and the reality in the field. Furthermore, I think it's essential to point out that the initial report focused solely on requests for proposals. These are price requests. No stay, no reservations were made or confirmed according to these tests. Internal audit also highlighted major methodological biases and how the results were interpreted. For instance, discussions were cut short voluntarily by hotels, when there was anything suspicious about requests or anything demanding any request to require the presentation of identity papers and proof affiliation. These are areas that were counted as final acceptation by [ Grizzle ]. Finally, sending out simple price list, which does not in any way guarantee the availability or a booking, we're also interpreted in the same way by [ Grizzly ]. This shows that our teams are alert. And that our procedures, so maybe they can improve, but do not have any systemic shortcomings. In order to complete this internal audit, we also called on the expertise of [ good Corporation ], which is an independent specialist in the field of business ethics. Their audit was highly rigorous. The target was to confirm our procedures with the operational reality covering a representative sample of 255 hotels across 56 countries using 4 different common booking methods, e-mail, telephone, online reservations using Accor and using third-party platforms. This audit also included visits to 88 hotels in 16 different countries among our key markets. The audit enables to identify areas that could be improved upon and the concrete application of our procedures and more specifically, a commercial proposition without warning signals were sounded by [ 25 ] hotels, all means of communication combined. The implementation of our watch program, which is our [ visions ] program, proved to be variable from 1 country to another and depending on how the hotels were operated. Finally, 9 hotels did not react to warning signals and 12 hotels, took measures that were deemed insufficient. We are taking these observations very seriously and will fully include them in our planned action. On the back of these audits, Accor is reasserting, restating its commitment to fight against the sexual expectation with children. These concrete measures, which I'll explain once again reflect our commitment to providing a safe protective environment in all our establishments, while continuing to play an active role as a leader in the global fight against this problem. These measures are articulated in 3 main areas. First of all, we are making our training courses more operational, reinforcing the fact that these training programs will be compulsive to ensure that all our employees take part of these programs. They include practical cases that enable staff to identify, manage and signal, notifies suspicious situations. They cover the whole customer experience sure that every point of contact will be once again an area where we are very watchful. Secondly, we're setting up a stricter legal framework and follow-up framework. This means that we will be more demanding in our standards, in our brands, in our contracts with our owners. We are also going to intensify the way we monitor hotels who do not abide by Accor standards in this field, applying sanctions that are clear and well applied. Finally, we are reinforcing our coordinated approach with industry and the NGOs. For instance, we're working hand in hand with at [indiscernible] which is an internationally recognized organization, but with professional associations like the [ HLA ] and the [ WSA ] as well. This cooperations essentially, if we are to share best practices to raise awareness and work together. These measures, which are part and parcel of our approach to human rights are also proof of our deep and sustainable commitment to the protection of children and responsible hospitality. We will be doing this to fight against every form of exploitation. I'd now like to take time to share with you the progress made in 2025 in the field of the environment and social aspects. Our sustainability strategy is based on 4 pillars. First of all, to anticipate for the future. This means working hand-in-hand owners to anticipate climate risk, implementing standards for renovation, more responsible renovation, continuing to decarbonate while reducing our consumption of water, energy and waste. Secondly, to activate the potential of every single talent with a great focus on human rights, ethics, diversity and training. The third pillar gets us in making the customer experience more meaningful. And finally, to work with our ecosystem, including our suppliers and local communities. These commitments have generated outcomes. And I'm very happy to share with you now. We have not only reached but we've actually exceeded all our goals, which is I think evidence of the very strong dynamics in our group. For instance, we've reduced our water consumption by [indiscernible] by 5%, which was in excess of our 4% target. The proportion of [ ECO ] certified hotels reached 57%. That's in excess of the 55% we are hoping to achieve, which confirms Accor position as a leader in the field of sustainable labels. We've also reduced food waste to 149 grams per client and 41% of the women in management positions. This is evidence that we have throughout the world in all our hotels. This progress, I think, has also been acknowledged by key players in the field of finance who have, I think, paid tribute to our achievements. In climate CDP score has improved from C to B. At S&P Global, we have improved by 11 percentage points to 63 out of 100, which enables Accor to join the Dow Jones best-in-class world index for the very first time, ranking us among the most efficient companies in the world. We can claim this level of performance now because Accor, sustainability is a fundamentally collaborative approach in-house rest of world. Thanks to the [indiscernible] is volunteering program launched in March 2025. We've carried out voluntary assignments with local associations ranking Accor the really good performance in the market in this field. On the client side, we have mobilized clients directly via a loyalty program, which has enabled us to raise over EUR 500,000 for environmental and social causes. And finally, decarbonation would not be possible with that, we are working with some very large groups capable of investing in this transition, but also with a very large number of small SMEs, local SMEs. In 2025, we accompanied over 1,000 suppliers in their efforts to reduce carbon emissions. The commitment of our entire [indiscernible] is there, the challenge is now to accelerate it in order to reach a new milestone. We are preparing this new stage for 2030, and the name is hosting change. This is a very simple conviction. In Accor, we are not withstanding subjected to transformation, we are taking them on to appropriate. This is in the continuity of what we've done in the past with a rollout on scale from 2027. Thank you for your attention, and I'm delighted to have had the opportunity to come and talk to you, we'll do the same again next year.

Sébastien Bazin

Executives
#9

Thank you, [ Colin ]. Let's give the floor to Besma on the issue of governance.

Besma Boumaza

Executives
#10

Thank you, Sebastien. Thank you, [ Colin ]. We got to begin with the composition of the Board, which is currently comprised of 13 directors, including 2 representatives of our employees. 55% are independent and 64% are women are on our Board directors. This year, we'll be reviewing the term Officer, [indiscernible] and Bruno Pavlovsky, respect to the Chair of the Audit and Risk Committee and Chair of the Nominations and Compensation Committee, [indiscernible] the is term of office is about to expire. At the end of today's AGM and subject to approval of the resolutions, the number of directors 12, including 2 representatives of the employees, bringing the number of independent directors to 60% of the total. Let's now review the work of the Board. This year, the Board met 8x in ore with an average participation rate of 85%. This year, it authorized the share buyback program and various projects, in particular, the launch of the sale of our course participation in [indiscernible]. As you know, the Board of Directors is supported by 5 specialized committees. First of all, the Audit, Compliance and Risk Committee, which met 4 times in 2025 with a participation rate of 100% this Committee prepared the annual and half yearly accounts, but also review the sustainability report, the implementation of the compliance program and the various measures taken in the field of cybersecurity. The Nominations and Compensation Committee met 4 times with an attendance rate of 79%. It reviewed various projects, acquisitions and disposals in particular. The International Strategy Committee met twice in 2025 with an attendance rate of 100%. In particular, it reviewed the geopolitical situation and the impact of this situation on the group. Finally, the ESG Committee met 4 times during the year with an attendance rate of 79% on average. This committee reviewed the ESG commitments of the management and review the group's CS or policy. The commitments committee met 4 times during the year with -- I propose to show you a short video by Bruno Pavlovsky, the Chair, who is unable to attend today and who will be reporting to you on the findings of his committee. Thank you for your attention.

Bruno Pavlovsky

Executives
#11

Ladies and gentlemen, dear shareholders, as I am unfortunately unable to be with you today. I'm very happy to be able to talk to you by video to present the work of the Nominations and Compensation Committee as well as the compensation of the corporate offices. During the 2025 fiscal year, the committee's work focused on 3 main areas. First of all, in the field of governance, the committee reviewed the criteria for director independence discussed the diversity policy and debated the results of the evaluation of how the Board and its committees function. Secondly, concerning appointments. The committee reviewed the composition of your Board, its committees and recommended the renewal of the Chairman of Office of [ Ann Laurice ], who is Chair of the Audit, Compliance and Risk Committee as well as the renewal of my own term of office. We are both qualified as independent directors. The committee also conducted an in-depth review of the succession plan for directors and for the Chairman and CEO. Third area, concerning compensation. The committee determine the levels of achievement of Sebastien Bazin's performance objectives for 2025 and reviewed the compensation policy concerning him for 2026. I will now present the items submitted to you for your vote. Information regarding the compensation and benefits paid or granted to all corporate offices during and in respect to the past fiscal year. And more specifically, on the compensation benefits paid during the past fiscal year are granted in respect of that same fiscal year to our Chairman and Chief Executive Officer, Sebastien Bazin. These are 2 votes known as the export sale on payrolls. Concerning director compensation. In 2025, a total of EUR 1,371,689 was distributed among the directors based on their attendance at Board and committee meetings. Regarding the compensation of our Chairman and CEO, Sebastien Bazin's fixed compensation remains unchanged since January 2016 at EUR 950,000. His annual variable compensation was a time based on the extent of which the objectives we jointly established will match. As a reminder, the quantity of objectives were the current EBITDA free cash flow, net growth of the number of rooms as well as 3 ESG criteria, namely reduction in water consumption, the percentage of company-owned managed and franchised hotels that were eco-certified, and thirdly, the percentage of women holding positions at least equivalent to the level of Vice President, according to the group's internal classification. In addition, there were qualitative objectives related to communication and the implementation of our '25, '28 road map as well as talent development. After the committee assessed the level of achievement of each of these objectives, the Board of Directors set Sebastien Bazin's variable compensation at EUR 1,556,577 growth, representing 111.2% of the reference amount of EUR 1.4 million. The maximum may I remind you, is set at 150% of this reference amount. Your Chairman and CEO was also awarded performance shares in 2025. In accordance with the compensation policy subject to a holding period and performance conditions described in the universal registration document that you'll have the opportunity to review. In addition, as part of the [ X anti-salePay ] process, you are asked to vote on the compensation policy for corporate officers for the coming year. Concerning the compensation policy for directors, it remains unchanged for 2026. Concerning the compensation policy for our Chief Executive Officer, I would like to emphasize that the Board has engaged in an active dialogue with shareholders since the last AGM and that their comments have been taken into account. As a result, it has been decided to adjust the 2026 compensation policy in certain areas, namely fixed compensation for 2026 will remain unchanged once again, as does the reference amount for variable compensation of EUR 1.4 million. As a reminder, every compensation may range from 0% to 150% of this reference figure depending on the achievement of performance targets. Quantitative objectives, which represent variable compensation are. On the one hand, financial that's EBITDA and free cash flow and nonfinancial, namely net network growth and 3 ESG criteria reflecting the group's priorities. The reduction in water intensity, the percentage of subsidiary managed or franchised hotels that are eco-certified, and finally, the percentage of subsidiary managed hotels that have conducted analysis of compliance with accessibility criteria. The qualitative objectives, which account for 20% of the variable annual compensation are based on changes in the organization and work methods with a view to supporting the strategy of accelerating franchise growth and developing top leadership. Concerning the long-term variable compensation of Sebastien Bazin. Sebastien Bazin is eligible to receive performance shares representing up to 28% of its gross annual base salary. The structure of performance criteria has changed in 3 ways for 2026 in direct response to shareholder expectations. Firstly, the weighting of total shareholder return. That is relative performance of Accor's share price compared to a peer hotel index increases from 20% to 30% in return. The weighting of the current EBITDA, our recurring EBITDA condition reduced from 40% to 30%. And this rebalancing strengthens the alignment of long-term compensation with shareholders' interests. The second change is that the trigger threshold for meeting the current or recurring EBITDA and free cash flow conditions increases from 75% to 90%. The maximum achievement threshold for recurring EBITDA condition is raised from 102% to 105%. This plan is to more demanding. Finally, the third change in exchange for this increased requirement more stringent requirement, the maximum investing period is raised from 130% -- our investing percentage is raised from 130% to 150% for all conditions. Final vesting may does represent up to 150% of the number of shares initially grounded, which preserves the incentive aspect of this mechanism. Just for the record, the 5 performance criteria for long-term variable compensation are as follows: recurring EBITDA, which is now at 30%, down from 40% to 25%. Free cash flow, which remains unchanged at 20% and the reduction in greenhouse gas emissions at 10%, the percentage of women in the -- what we call VP population and above 10% and total shareholder return with a weighting of 30%, up from 20% in the previous year. Finally, in response to requests from shareholders, the Board has sought to establish more specific guidelines for the exceptional bonus. This bonus will only be paid in the event of a major transformative transaction that increases value for shareholders. Its cap has been raised to 100% of the total target annual short-term compensation as fixed and reference favorable components. If applicable, this would be communicated and explained to shareholders. The Board has this sought to make a relevant compensation tool aligned with shareholders' interest yet again. Ladies and gentlemen, dear shareholders, as you can see, your Board has taken steps to update the compensation policy of our Chief Executive Officer, taking into account feedback from our shareholders with a constant focus on aligning our actions with your interest. Thank you for your attention.

Unknown Executive

Executives
#12

Thank you, Bruno. I know other Bruno's probably listening to us in the U.S. If he is awake at this hour of day. Let me just say a word about something we've been alongside us and the Board of Directors for 13 years and who's listening to us too. This is Iris Knobloch. Is was a Vice Chair, also a senior independent shareholder. Iris has been with us virtually since I was appointed as Chairman and CEO. She's done everything. She's been terrific. We've been very assiduous. In fact, she has brought a very international prism to Iris' [ Americo German ] has lived in Britain. She's a lawyer by training, but a lot of discipline to our work. But also given us a different view of the world of cinema music, the media. As you know, she is the very happy President of the [indiscernible] Festival, where she has been appointed as present as I have said. So I think she's sorry to leave us and I'm very sorry that she's no longer alongside us, but I think it was the right time for her and maybe for us after 13 years, and I'd like to extend heartfelt thanks to Iris for everything she's done. [Foreign Language].

Unknown Attendee

Attendees
#13

[indiscernible]. Thank you, Chair. Ladies and gentlemen, dear shareholders, good morning. On behalf of the statutory outers, PricewaterhouseCoopers and Deloitte, I am pleased to report on our engagement for fiscal 2025. Reports on the parent company consolidated financial statements as well as the related party agreements that you will find in the notice of meeting. All of our reports can be found in the RD for fiscal 2025. The page numbers are displayed on the screen. As is our wont, I suggest that I simply summarize the main items. Regarding our report on the financial statements, I'd like to remind you that the goal of our engagement is to obtain reasonable assurances regarding the fair and true representation of the facts, making sure that there are no material abnormalities. We looked at the different businesses and the group's international organization. We verify not just standard operations and also one-off items, and we have implemented due diligence in accordance with applicable French standards. We have shared the findings with the financial departments of the different entities as well as the group's finance department during our regular conversations. We have reported on how we've organized our work and our findings to the Audit Committee as well as the Board of Directors of your company. Let me start with the report found on Pages 48 prepared in accordance with French GAAP. We have certified these accounts without any reservations and no technical observations have been made in terms of the regulation. Now evaluation of equity securities is a key item of our audit, and we've included in our reports are various due diligence work. With regard to our report on the consolidated financial statements in accordance with IFRS as adopted by the EU, which you can find on [ Pages 55248 ] no reservations and no observations. Intangible assets and evaluation thereof is a key audit matter. And therefore, we have described in our reports specific verifications performed on this issue. Lastly, we made sure that the management report does include the information as required by the law. We have also issued a special report on related party agreements filed on [ Page 379-2381 ] of the [indiscernible]. We have not been notified any related party agreement to be submitted to the approval of this AGM. Our report also includes related party agreements performance continued on through 2025, which had already been approved by previous AGMs. With regard to implementation of the [ SRD ] directive, we also have issued a report on sustainability. This information can be found in [ Cat-3 ] on corporate social responsibility in the [indiscernible] of the company. This report can be found on Pages 290 to 293. On the basis of the verifications made, we have not found any [ omissions ], inconsistencies and material errors in terms of compliance of the -- in terms of the compliance of Accor with applicable law. In terms of double materiality requirements and also sustainability presentations and also the sharing of metrics in connection with the EU taxonomy. On the basis of [indiscernible], we have no material misstatements to report. So there is, however, one observation, but this does not challenge the findings of the report. We simply like to attract the readers' attention to the uncertainty intrinsic to food waste. You will find this information in the order. Ladies and gentlemen, dear shareholders, thank you very much for your kind attention.

Sébastien Bazin

Executives
#14

Thank you, Julian. Well, you get more applause than some of us. Without further ado, handing over back to Besma, who will present the draft resolutions.

Besma Boumaza

Executives
#15

Thank you, Sebastien. I will now walk you through the resolution submitted the approval, after which we will move on to the Q&A session. Resolutions 1 to 3 relate to the approval of the parent company and consolidated financial statements for fiscal 2025 together with the appropriation of earnings and the payment of a dividend of EUR 1.35 per share. Resolutions 4 and 5 concern the renewal of directors' terms of office, as we said before, shareholders are being asked to renew the mandates of [ Anna Cece ] and Bruno Pavlovsky, both of whom are considered independent directors. Resolutions 6 to 9 relate to the remuneration of corporate officers. Resolutions 6 and 7 concern the so-called experts to say on pay votes, relating to the 2025 remuneration of the Directors. And of Sebastien Bazin presented by Mr. Pavlovsky. And Resolutions 8 and 9 seek your approval of the remuneration policies applicable to the Chairman and CEO and to the directors for 2026. These are the [ ex ante say-on-pay ] resolutions. So Resolution 10 asks shareholders to acknowledge the conclusions of the statutory auditor's special report, which confirms that no new related party agreements were entered into during the year and identifies those entered into in prior years that remained in effect during 2025. Resolution 11 seeks to renew the authorization allowing the company to implement a share buyback program, including for the purpose of share cancellation, the authorization would cover up to 10% of the share capital at a maximum purchase price of EUR 80 per share. Finally, Resolution 12 relates to powers for formalities. Thank you for your attention. Thank you very much.

Sébastien Bazin

Executives
#16

Thank you, Besma. Let's start the Q&A session. One of my favorites, let's start with written questions. Yes. So these are questions received in writing. This is a quick reminder that I'd like to make for the people in attendance or whoever wants to ask questions online. In order to ensure smooth operations, please state your name and quality before asking your question. Shall we start with the number of shares? How do you want to do this? All right. Let's start with questions from the Shareholder Advisory Committee. What measures have you put in place to mitigate the cyber risk of data set? What kind of measures that we implemented? We have an important committee in the hands of [indiscernible], and they're looking at the cybersecurity situation and all governance issues. We have an annual audit that we perform internally. It is verified every 2 years by a third party. And we have a service security team that works 24, they work day and night. And this came as a surprise when I met them the first time. Part of their job is to actually attack us. So basically, they're attacking -- they're trying to bridge the company's own cyber security system to make sure there are no loopholes and no way in for black hat hackers. So to patch the holes before they are exploited by foreign malevolent actors. Potential ways in could be the booking system or the loyalty program. So whenever the hole is detected, we try to patch it up. So [indiscernible] is in charge of distribution is in charge of IT as well. And the Board is reminded of that twice a year the release. And more often, when additional work is necessary. It is probably one of the most significant risks that we've mapped, and we need to make sure we do enough. We have allocated resources. The team is in place to ensure proper of the security and the report to the management team as well as to the Board of Directors. We have a correct team. Let me tell you, I've been here 12 years and I hope that nothing will change. Knock on wood, so far, no major threat. Well, we haven't failed to contain any major threat, and there are many threats. And that's why we need to work on those 24/7. Second question from the shareholder advisory committee, what are the group's expectations regarding the development of the new emblems and oriented express collections? Well, expectations are high, as always. And whenever we do something, we try to do our absolute best, but these are 2 different case scenarios. The ambulant collection is the crown jewel that we were missing. We needed an iconic brand. So very often, these are dream hotels, small castles, older structures that belong to rich families who never thought of hyphenating their name with a hospitality brand. So we want to make sure that the locations identity remains unchanged. But via this [indiscernible] connection, those companies know that they're protecting the legacy, the nature, the identity of the hotel and they are protected by this [ emblem ] collection. So this is only 30 to 60 hotels we'll never have as many as 150, 160 hotels. Now the Orient Express collection is very different. We bought this brand 7 years ago. We have a partnership with the LVMH Group. And it is the epitome of travel luxury since 1883. So this is a broad ranging, very deep brand. It addresses train enthusiasts, travel lovers, [ Lalique ] lovers, people who are -- who have a passion for perfume fragrances, [indiscernible]. So we are growing [ OLED ] over the next 5, 7 years, we have regular exchanges with LVMH. And every time we agree on the new direction. So we are very proud of [indiscernible] be volatile that opened just last year in Rome. We're also very proud of the Palace [indiscernible], which opened up last month in Venice, huge success. We're very proud of [indiscernible], in Italy, and we're busy renovating the regional Orient Express train from 1908. We own 17 cars, which will be entirely overhauled updated and the train will be available between the end of '27 and the beginning of '28.

Unknown Executive

Executives
#17

Thank you, Sebastien. we have also received a number of written questions, which will post we will post the answers on the company website. Let's take 2 of the many -- we see many questions received. One question from [indiscernible], [indiscernible] part developing its luxury activities is planning to assign Orient Express resources to helping to showcase the fine dining and other tourism assets of underrepresented regions. Not so far. It's probably a [ laudable ] goal. There are many beautiful landscapes in regions and hot beds of fine dining in France. But let's focus on our core business. Let's continue overhauling the 17 cars. We have a business model, but our business model is different than simply hopping from one European capital city to the next. So maybe in the future, but not right now. And also nudge, nudge, wink, wink, there are people who are really good at that. [indiscernible], how's the answer to your question? And we designed a train, which will soon be commissioned and it will explore French culture and find dining, and we wish him every success. The last written question comes from Jim [indiscernible]. The management team and the Board, do they still believe in standardized style hotels? What's -- what are the highlights for 2025? And what about your prospects for the upcoming years?

Unknown Executive

Executives
#18

Well, 2 main figures I'd like to share with you because we don't talk about it enough. First figure, easy to remember [indiscernible] accounts for about 50% of the group's total number of rooms. And also, that's the whole group's history. That's what helped the group diversify in branch out. So 1/3 of new openings worldwide belong to those brands, [ ibis, Novotel, Mercure ]. So it's the mainstay of our growth and has been since the beginning. Those countries that have little or no hospitality structure who have an emerging middle class, the need low income and mid-scale, mid-level hotels. That was true for Latin America and Europe also in the 90s. It was the case in China, is the case in India and will be the case in Sub-Saharan Africa. So it's a market segment that helps us to grow faster and helps us to grow the easiest in regions of the world such as developing countries. Now let's take questions from the audience.

Unknown Shareholder

Shareholders
#19

My name is individual shareholders. Thank you. This pitiful presentation is a journey through the world of [indiscernible]. I look forward -- I look forward to seeing your prospects, your outlook materialize. I enjoyed hearing about your plan, but I do have a question of a financial nature. I noticed a dip in investments. So I'm also seeing increased debt. I would also like to thank you for your TSR performance. So when it comes to those adjustments, are we seeing less D&A? Are we seeing less investment? That's my question. But many thanks for your TSR policy.

Sébastien Bazin

Executives
#20

Thank you. I ask Martine to answer that question.

Martine Gerow

Executives
#21

Well, in 2024, we had the Paris Olympics where we amortized broadcasting rights. Not that we've reduced our CapEx is actually up, but 2024 was a year where that was exceptionally high because of the [indiscernible]. That's the explanation. As for the level of debt, well, the way we manage our debt is on the basis of a leverage our leverage is 3, which is unchanged by comparison with 2024. So our debt has not progressed any more rapidly than other criteria. In fact, approximately 7% of the capital is returned to shareholders every year in the form of dividends or share buybacks. But because of the cost of debt, cost of debt is much lower than we expected than the yield you expect on your investments. So we can give you 6% to 7% of the value of the company every year. With additional debt, we can pay the debt that we've decided to pay out.

Unknown Executive

Executives
#22

Number four, please. Yes. The gentleman with the cap.

Unknown Shareholder

Shareholders
#23

Good morning, and thank you for your presentation. Congratulations on the Orient Express, by the way. I have 2 questions. Would you -- I'm [indiscernible] your name? [indiscernible]. So thank you for everything. I have 2 questions. Firstly, you get about 80% of recurring phone calls at reception. What do I mean by recurring calls? Well, there's a request of all sorts, very varied. But secondly, your RevPAR is approximately 29%, as you explained last year. I get the impression that this percentage could be substantially improved. We're talking about AI, artificial intelligence. What's your take on the chat bot, but also digitalization among clients and the people in different hotels without losing that human touch. So if you could give us your take on that. Secondly, I have a started [indiscernible] in 2 months old. I visited various hotels and have met a number of different hotel managers. And I have to say they're very interested in doing a pilot test. That said, they have told us that our start-up or our module as we like to call it, for us to be -- for it to be implemented within Oracle hospitality, that's what we call the Accor Hospitality integration platform. I say this because you're undergoing a deep transformation with Opera. Would it be possible to have maybe 10 minutes which possibly Mrs. [ Benoit], my IT manager and myself. Would it be possible to have 10 minutes to present this module and maybe be referenced. We have 1 hotel already running a test for us in the north of France for the last 48 hours. So it's a very hot off the press. But I'm hopeful that by August or September, we could expand that I see you haven't come by chance.

Unknown Executive

Executives
#24

So what we do is, as you hear, we will introduce you to -- I don't think [ Alex ] is here today. I think the train but -- but we will introduce you to a member of Alex's team, and you're right, we're undergoing a deep change in our booking system, of course, as we announced on -- with our friends at [ Amadeus], we are changing a lot of our technological tools. Now without going into your particular case in point, but what I can tell you is that you have mentioned something very relevant artificial intelligence. AI is not going to change everything. But will probably change maybe half of the so-called admin and repetitive functions. It's true of review management. It's true of accounting, it's true of taxation. It also applies to AI will enable us to be more efficient to have a better, more reliable training programs and make better decisions. That's the good news. But AI is also going to change our customer relations. What we did on Google with Keywords will now happen on what we call user generative content. This is what people say about you, what people feel about your brand. And our customers of this from at least half of our customers will ask the chatbot, where should I go on holidays. [indiscernible], where should we go on holidays. They're going to ask ChatGPT, Gemini or others. Here's my budget. I want to see front, I want good food, I have my 2 children aged whatever. What are the destinations you would recommend what hotel brands would meet my requirements. And of course, the chatbot will have all your former data. So we need to be present on those technological tools because they're going to be a form of prescription. The tools that still cost you have to subscribe to them. So there was a time where we used to buy keywords when moving on to something more sensorial, and we have to be there. So we're running tests with just about everybody. If anything, we're ahead of the curve. But as I said, it's in our interest to be ready, and we are. We're prepared to adapt the only area, probably the most difficult one to manage. It's not the benefits of the tool. I think that's been self-evident. It's the impact on the group's employees. We and my colleagues all need to be on board with AI without resistance. These are tools that exist and that are going to invade us so we have to be prepared for that. We're going to see how we're going to have to move the lines -- this is something that we're perfectly -- we have been perfectly open about for 1.5 years. And I apologize if my [indiscernible] a little bit lengthy, but that's what I wanted to say.

Unknown Shareholder

Shareholders
#25

I'm an individual shareholder. Thank you for your presentations. Oh, interesting, of course. But 2 things I'd like to mention, you talked about the acceleration of [ NSM]? Could you tell us a little bit more about [indiscernible] and it's more? Secondly, on Egypt. I'm pleasantly surprised to hear that the bookings are good for the next few months. wasn't what I heard from this may give some country where I've spent 4 years of my life. But on the -- Egypt, could you tell something about the end of the whole [indiscernible], these emblematic hotels that are [indiscernible].

Unknown Executive

Executives
#26

[indiscernible] is the segment with the highest growth in the group. And as more as 17 brands, multiyears an sorts managed quite independently with the 2 head offices in Dubai and London. Its growth is accelerating in Asia, but also in the U.S. It's a very refined, very complex segment because we 50% of the revenue stems from food and beverage. 80% of people come, they're just to dine because they live by. So this is aimed at international regional and even local people. So it's a complex combination [indiscernible] largely on the attitude of the employees, the design, the where the space has been orchestrated. That's a very significant part of our thinking. We have a crown jewel in our hands because I think we understood this segment before. Others were ahead of the pack, particularly with the American players [indiscernible] is essentially that we endorse for the means to accelerate the market share it has, particularly in the U.S. and elsewhere. So the management of [ Elsmore ] has asked us to step up the pace. We're prepared to do that. We need to find the best possible answers to help develop [indiscernible] under sustain its future. So we're working in -- we have 2 members on the Board of Directors and more and on -- with 2 of theirs on our Board at Accor. So moving on to Egypt, I know you live there, but the part of Egypt that is expanding most rapidly is [indiscernible], that's where there's more and more fatality capacity. Despite the conflict between Israel and Gaza, which is only 240 kilometers away. And despite that, the hotels are always full. These are all-inclusive hotels, in which we are very, very good, thanks to the excess brand. These are people who come from abroad, mostly from Northern Europe and Eastern Europe as well, with all-in packages. They don't know what they're paying for the hotel, what they pay for the flight, but it's an all-in package. These are loyal customers that keep coming back for the gastronomy for the seafront and for the sun. These are people who need to be catered for. And Accor, we've opened 41,000 rooms in Egypt. And of course, safety and security of our employees are essential, which you're right. That's not true of car, for instance, but it is true of [indiscernible]. Finally, with the old [indiscernible], it's a sad situation. This is the end of a contract. We've been together in 25 or 50 years. There was a call for tenders as often happens at the end of a contract. We were in the shortlisted, but we didn't win. We were not prepared to pay the same amount as Mandarin to be awarded the contract. The economic reality didn't just define it. So it's a sad situation because there were 2 jewels in the crown, but the economics were not right.

Unknown Shareholder

Shareholders
#27

Madam. Good morning, [indiscernible]. I'd like to know what your projects are for India. with huge projects for India which I hinted it earlier on. It will take a long time to tell you what we intend to do, but it's easy to graft us. In India, we have what we call 5,000 hotels with more than 20 rooms. In India, in China, rather, the figure is 50,000. So with no doubt.

Unknown Executive

Executives
#28

We have more hotels in Europe than in India. We've been in India for 25 years. I don't think we gauge the dimensions properly. We've decided to enter into a partnership with a well-known company called [ InterGlobe]. [ InterGlobe ] is the founding shareholder of India land, which is the biggest airline in India with a market share of 62%. So together, we've decided to put all our eggs into one basket, not the airline, of course, but we do have a stake. But the teams from [ InterGlobe ] and Accor will work together to develop our 48 brands with sophisticated the raffle. All others will be master franchises in India, took us 25 years to open 70 hotels. Since that decision, less than a year ago, we now have 70 hotels in the pipeline. So so we've doubled the last 25 years in the space of 6 months, and our intention to be one of the leaders in India over the next 20 years. For that, we needed to trust our Indian counterparts rather than sand European expats. They are better than us in India. To my left, number three, I think. After that, we'll have 3 or 4 minutes left. Well, but then very briefly.

Unknown Shareholder

Shareholders
#29

Good morning. [indiscernible] is my name. I've come to this AGM because I have a message that has been well thought through. First of all, this is about governance. I'm a historical witness to what my thoughts for [indiscernible]. This is a governance problem. It's a statutory problem, by the way. Nobody is indispensable. Chairman [ Pederson ] used to say the things that I've shared with you. You used to say that at a turning point, and when we know there's going to be a deep changes in our industry, which is the biggest industry in the world in terms of employment and work with over 10% of global GDP. Accor is way behind the top 10. Yet we are ranked seventh surrounded by giants. China, the U.S.A. among others, [ InterContinental ] among others. I believe that the energy that's been deployed at the group service. And I'm not a partisan supporter of Sebastien Bazin, I am a supporter, but maybe I am speaking with a certain degree of wisdom when I say, here at today's Annual General Meeting of Shareholders, let's avoid the dogma. We're not in Africa who are we need to impose repetitively somebody for that person to continue to be the leader. I'm a simple shareholder, and freedom of mind. And I would like to say to ask everybody here to think, well, why not? So he has announced in a very subtle way that this was the end of his term of office, which you announced beforehand in a violent and brutal geopolitical environment, which will have implications at all levels, in particular, in our industry. Would it not be an idea to at least to consider is to consider with a view to all these upcoming events that will create so much turmoil, and I can guarantee you then because when you live in a world where you're listening to people all over the world when we're talking about education and training I think it will be a mistake not to think and review certain statutory dogmatic positions?

Sébastien Bazin

Executives
#30

Thank you. I'm going to answer you with a lot of sincerity. The [indiscernible] you're talking about exists. The decision is to be taken through the maybe there are training points, but for the right decisions to be taken and implemented, it takes time. I had time on my side for 12 years. I thought about this group. I increased the number of brands of 13 to 48. We became #1 everywhere, except in China and the U.S. we've ventured into segments where nobody expected us. And we did that because I had time on my side. A time on my side, I had the trust of the majority of shareholders and the Board of Directors. You need time. I would not have time on my side, if I were to say. And I'm sure that within the group, you will find somebody who is will better be better than me in having time on his side. Let me add to that. I'm not the person with the best understanding of the technological world. I understand it, but I'm not capable of anticipating it. I hope that my successor will have a much better grasp of the world of technology and that, that will enable him or her to take the right decisions. So there's no question of stepping back. But thank you for your question. And I do not -- for one second, wants anybody to take this group down a different route than the one we've taken. Thank you for your question. Maybe we can leave it a [indiscernible] for the questions. It sounds a bit like a funeral. I'll be here until May 2028. If we find the right person beforehand, if the Board of Directors finds the right person beforehand, maybe we can conclude my term of offers, but we have time. Okay. Let me thank you all for attending. Thank you all. It's good to see you, and we'll see you again next year. Sorry, yes, we've a few resolutions to vote. Okay. Of course, we have a vote. My apologies. Besma, you have the floor for the resolutions, all yours.

Besma Boumaza

Executives
#31

Before proceeding to the vote on the resolutions, I would like to provide the shareholders for anticipation figures for this AGM. 6,383 shareholders are present, represented by proxy or have voted remotely representing a total of 1,182,000 shares out of the 284 million approximately, shares of carrying voting quorum, therefore, stands at 81.68% and the meeting is duly constituted and may [indiscernible] business. As you know, shares that have been held in registered form for in 2 years benefit from double voting [indiscernible]. I would also remind you that abstentions as well as blank or invalid ballots are not counted as votes against the resolution and are excluded from the vote can. Finally, in accordance with the [indiscernible] comment shareholders were able to vote on resolutions, either remotely or online, 6,161 shareholders representing 161 million. 612,000 representing that many voting rights chose to vote using these methods. In light of the presentation already given, we proposed at the meeting waive the full reading of each resolution. And before we begin the voting process, I would like to draw your attention to the electronic voting system that will be used during the meeting. We invite you to watch a short introduction of video before voting commences. [Presentation]

Besma Boumaza

Executives
#32

Now let's proceed with the votes on the resolutions. Resolution 1, approval of parent company financial statements for fiscal 2025. Please vote. [Voting]

Besma Boumaza

Executives
#33

Time is up. resolution carried. Resolution 2. Approval of consolidated financial statements for fiscal 2025, please vote. [Voting]

Besma Boumaza

Executives
#34

Time is up. Resolution carried. Resolution 3. Appropriation of earnings for fiscal 2025 and determination of the dividend. Please vote. [Voting]

Besma Boumaza

Executives
#35

Time is up. Resolution carried. Resolution 4, renewal of [indiscernible] term of office as a director of the company. Please vote. [Voting]

Besma Boumaza

Executives
#36

Time's up. Resolution carried. Resolution 5 renewal of Bruno Pavlovsky term of office as a Director of the company. Please vote. [Voting]

Besma Boumaza

Executives
#37

Time's up. Resolution carried. Resolution 6 approval of the information on the remuneration of all corporate officers referred to in article [ L22 1091 ] of the French Commercial Code. Please vote. [Voting]

Besma Boumaza

Executives
#38

Resolution carried. Resolution 7 approval of the fixed, variable and exceptional components of the total remuneration and benefits paid or awarded to [ CBS Champs ] Chairman and CEO in respect of FY 2025. Please vote. [Voting]

Besma Boumaza

Executives
#39

Time's up. Resolution carried. Resolution 8, approval of the remuneration policy for the Chairman and CEO. Please vote. [Voting]

Besma Boumaza

Executives
#40

Time's up. Resolution carried. Resolution 9, approval of the directors' remuneration policy. Please vote. [Voting]

Besma Boumaza

Executives
#41

Time's up. Resolution carried. Resolution 10 acknowledgment of the special report of the statutory auditors on related party agreements covered by Articles [ L225-38], and related provisions of the French Commercial Code. Please vote. [Voting]

Besma Boumaza

Executives
#42

Time's up. Resolution carried. Resolution 11 authorization granted to the Board of Directors to trade in the company's shares. Please vote. [Voting]

Besma Boumaza

Executives
#43

Time's up. Resolution carried. Resolution 12, powers for formalities. Please vote. [Voting]

Besma Boumaza

Executives
#44

Time's up. All of the resolutions have been approved. Thank you very much.

Unknown Executive

Executives
#45

Thank you so much, Besma. For real this time, many thanks to all of you for being here. We look forward to seeing you again next year. And we look forward to continuing this discussion with you kind to on your start-up companies. And we're looking forward to seeing you all again. And please don't switch to other brands. Stay with Accor. Thank you.

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