Aflac Incorporated (AFL) Earnings Call Transcript & Summary

February 16, 2022

New York Stock Exchange US Financials Insurance conference_presentation 40 min

Earnings Call Speaker Segments

Joshua Shanker

analyst
#1

Welcome back, everyone, to the 2022 Bank of America U.S. Insurance Conference being broadcast live from New York City at 1 Bryant Park. Hopefully the last broadcast. I know we’re supposed to be in person, and it didn’t work out because of Omicron, but next year’s going to be different. This is the Aflac session. And we're really excited we have President and COO Fred Crawford here to talk about what's going on with Aflac.

Joshua Shanker

analyst
#2

So I guess, Fred, the first question will be, can you talk about how COVID has affected your performance and operations a little bit? I guess, backdrop of why it skews recent results. And obviously, we don’t know where the pandemic is going to go. But if we’re pulling out on the pandemic conditions, why that's going to be beneficial and what we're going to see happen.

Frederick Crawford

executive
#3

So first, Josh, thank you, and thanks for inviting us to the Bank of America Conference. Happy to be here. So let me just start with current COVID conditions. I think you're all aware of reading the news and even are possibly aware of Japan as well, but in Japan vaccination rates are very high. They are recovering steadily. What you'll see in Japan is that they monitor both case levels and also hospital capacity, which is rather limited in Japan. And that's what they use to regulate whether or not to bring certain prefectures into a state of emergency or other forms of cautionary measures. Of late, what we've seen is there -- in 2021, they were enrolling states of emergency through most of the prefectures in Japan. That has calmed down quite a bit. Hospital capacity is decent, case levels have moderated. And again, they have very high vaccination rates in Japan at this point in time. And so what we're starting to see is that there is in fact some recovery in activity and economic activity. We certainly hope that will continue throughout 2022. I would say like most things in Japan, there will be a slow and steady level of recovery. It won't be a spring back dynamic. So I think you probably will see a little bit of slowness or sluggishness certainly in the first quarter, but then pending any other variant issues going on, some recovery. In the U.S., of course, we all read the news and see what's going on. I think we've largely seen business recovery come back to near normal levels, not quite there. Obviously, there's still a fairly good amount of mix of remote and in location work dynamics taking place. Even this conference is a good example of where we're still being very cautious in large gatherings and so forth. So there is still some of that, but it's not necessarily getting in the way of us progressing on our growth strategies in the U.S., and we don't see it at the moment as getting in the way of us hitting our targets in 2022. The effect on the company has been very interesting to watch. You would have normally expected a morbidity company, i.e., a supplemental health company, to have experienced some financial challenges during a global pandemic, and certainly we expected to do that as well. We built up capital and readied ourself for pressure on benefit ratios, but we haven't seen that. We've seen very low benefit ratios, driving high profitability, high cash flow. And I think that's the supplemental nature of our products. They're designed in such a way that they tend not to be the first loss when it comes to morbidity events. They tend to be more, obviously, the secondary loss, and they're also capped and controlled in the way of coverage. What they do provide people is nice out-of-pocket expense coverage and cash directly in the pocket of individuals when they're going through hospitalization or what have you. So what we are seeing is, certainly, the financial condition, we navigated through very strong and as strong as we have been in recent years. What has been impacted is the growth engine. We rely very heavily both in Japan and the U.S. on face-to-face sales in Japan because that's the culture. They are a face-to-face sales culture. There's very little digital-only activity. And even those companies that are direct-to-consumer digital companies have not really fared very well even during COVID. So it's just heavily reliant on meeting face-to-face when selling products like ours. We've been able to navigate virtually to keep a level of good sales activity taking place, but there's no substitute for the agents to be able to meet with individuals and sell the insurance. And so we certainly hope and expect to see some level of recovery of that in Japan. In the U.S., we've also pivoted, but we are seeing much more face-to-face activity. And quite frankly, we've seen our group business and -- which is much more digitally and electronic enrollment, that has recovered to pre-pandemic conditions and even actually has outperformed that group, being larger companies, group voluntary product sales. Our new building platforms in the U.S. have done well. Dental and vision, our life and disability platform. And now really what we need to see recover is the small business agent driven. So in the U.S., we were hit by both the small business environment getting hit hard during COVID. And then also that is a much more face-to-face sales and servicing dynamic as well as recruiting and training is very face-to-face and live training experiences. We pivoted to virtual, but there's no replacing the effectiveness of the face-to-face environment. So again, we're able to recover. We saw a nice recovery in 2021, but there'll be further recovery as we're able to get back to normal.

Joshua Shanker

analyst
#4

So I think when the U.S. investors think about Aflac and may understand this is a product that –- a unique niche, and if someone is buying some supplemental health product from Aflac, they might have not bought the product otherwise. You're occupying that. And I think people understand that business really well from the U.S. side. I think we have less of an understanding on how third sector sales work in Japan. And look, you're a dominant brand there, but there's also competition there, which is -- I don't feel there's competition the way we think about it. You have a unique product here in the U.S. How does the competition for sales work in the third sector in Japan? Who are your competitors? How does that impact how you grow and what the opportunity is there?

Frederick Crawford

executive
#5

Absolutely. So you framed it very well, Josh. In the U.S., because you're talking about so many small- and medium-sized businesses that have yet to introduce voluntary product into their system and because on average, for a company with 100 employees, we will, on average, penetrate maybe 10% to 15% of those employees with a voluntary product. There's so much sort of blue ocean capacity or insurable interest in the U.S. that has its own dynamic organic capability to grow as long as we're effective, and we see adoption rates increase, and we'll talk about that at a later time here. When you go to Japan, you're talking about a very popular set of supplemental products, both on the medical and cancer side, very high penetration rates. And as a result, more limited, what I would call, insurable interest or blue ocean, if you will, to grow. It is very competitive, particularly on the medical side, and that's not only because there's good returns there, which frankly have come by virtue of watching Aflac build its business over several years, but also because the negative interest rate environment and the policy of the Bank of Japan, which began in 2016, caused most major insurance players, life and health players in Japan, to shift their capital and their attention away from first sector or life insurance and annuity-like savings or retirement savings businesses towards third sector, which is predominantly medical and cancer. Now in cancer, because we drive such a dominant market share through both exclusive relationships like Japan Post, Dai-ichi, as well as our own exclusive agencies, we have been less exposed to competitive dynamics. We just have such a cost structure, knowledge structure, underwriting advantage and brand advantage that has not really been as impacted by the competitive environment. So while highly penetrated, it's not as highly penetrated as medical. There's more room to grow, more sales to have, really the story on cancer is recovering Japan Post, which we could talk about in a minute. As you go to the medical side, it's very crowded and very competitive. And we have seen our share actually come down over the years, even though we're the largest in-force player in the country. And that's because we're relatively disciplined, as you can imagine, on the way we price and structure product. And sometimes we will chase that competition, sometimes we'll elect not to chase it. But it's very highly competitive. What we have done in response is we've needed to broaden our product line portfolio. And we've done that in 2 ways. One is through the disability market, which we call the income market in Japan, short- and long-term disability products. We've had a long-term disability product out there. We just now are introducing a short-term disability product to be sold more to small businesses. And then on the care side, sometimes referred to as elderly care or care product in Japan, where we really have no market share in that business and are entering it really with marketing backing and advertising for the first time as a company. And that's because in that business you want to measure three times and cut once, because even though it should not be confused with long-term care insurance in the U.S., it has a far different risk profile. It's still something you want to be very actuarially careful about before you get into and make sure you've structured it to reduce any tail risk. In other words, you want it to behave just like your medical and your cancer business, and that's what we've done. And so as we penetrate that market, we see an opportunity to leverage our strong market share, really #1 market share in cancer and medical, to leverage that in our brand to drive sales in those 2 categories. And it's interesting, medical and cancer hits the middle age group. That is the core of what you're penetrating. When you get into disability, you move to a younger cohort of individuals in Japan. And then, of course, elderly care, or care, is moving into the growing elderly population. So it's a diversification of product, but also addressing different demographics in Japan that we think provide upside. The last thing I will say to people that look at Japan is, don't forget this: it is absolutely highly penetrated. And that absolutely, particularly if you're the #1 player, means growth is going to be hard to come by. But remember this, that as that population is aging in Japan, the government of Japan is having more and more difficulty footing the bill on the coverage for both social security coverage as well as health care coverage for the elderly. So they have been gradually shifting that burden on to individuals, and that means the gap in supplemental insurance or the insurable interest starts to grow. So even though you have a shrinking population and a highly penetrated market on a policy basis, we expect the insurable interest to grow and our policies to fill that gap and offer opportunity.

Joshua Shanker

analyst
#6

So let's talk about Japan Post and where you are in integrating those sales into the Aflac platform. What needs to be done? And if we look out 5 years, how much of Aflac's business is going to be coming out of Japan Post?

Frederick Crawford

executive
#7

So Japan Post is obviously a significant relationship for us. And at their peak, they were routinely, particularly in the 2016 through the 2018 period, upwards of 20%, sometimes higher, of our third sector sales. and obviously, a big driver of cancer sales, which is the only product that we offer in the Japan Post system. They then, as they headed into 2019 and before COVID, had selling issues that really emerged out of the Japan Post Insurance side of their business, not on the Aflac side, but it obviously bled through to our opportunities as the FSA stepped in and shut down and caused Japan Post to go through some significant changes internally before opening back up again. They've now opened back up, and we're starting to see sales momentum build, albeit gradually. So they opened up, however, just in time to experience COVID. And so they've been hit kind of by 2 different dynamics, which has resulted in a slower recovery. And so what we have said to our investors, and I'll say to all of you today, is that you should expect recovery. We plan for recovery. I mentioned during the fourth quarter that we've been running some pilot programs within select model post offices; those have gone very well. In fact, in the select post offices we ran our training exercises with and marketing exercises with, we saw a 150% jump in both proposals as well as sales. So in other words, 1.5x the number of proposals and sales just in those model offices, and we've now agreed with Japan Post to expand that out broader nationwide. And so we think that holds promise. But it's not going to spring back. It's not going to spring back to the years of 2017 and '18. It's going to take time for that to build back. We know that, and we just need to be patient and keep the pressure on. Remember, Japan Post is equally motivated in this alliance to drive sales and have a successful alliance and bring it back to the levels we enjoyed before their challenges and before pandemic. Why are they motivated? Because they own 7% of us and they know, they read analyst reports, they talk to people like you, Josh, and others, and they know that as Japan Post goes, so goes a good portion of the third sector growth rate in Japan, and so goes our stock price. And so we're all motivated to get it back. We believe we'll get it back, and we see it as a great opportunity that we'll continue to leverage in the future.

Joshua Shanker

analyst
#8

Can we talk a little bit about products and COVID? I mean maybe in the U.S., first of all, COVID created an awareness, I might need more supplemental health coverage. Two, are there any product design features that say, "Oh, you know what, this is really something that was brought to the forefront of customers' minds because of COVID we should be selling product-wide.

Frederick Crawford

executive
#9

Yes. So a few things emerged in the U.S. related to COVID and coverage on the voluntary side. So some of the things that I would tell you are things like more proactive inclusion of actual COVID-type coverage or pandemic-type coverage in terms of expanded definition of critical illness, if you will. So the definition of -- the most popular ancillary supplemental product in the U.S. is generically termed critical illness. And so you're seeing expanded definition of that that includes things like COVID-related infectious disease type definitions. The other thing that's very interesting, we actually just announced something on this topic in our group life and disability business, but you're going to see it on the voluntary side, too, is mental health and mental wellness. One of the things that's really not well understood, but you're starting to read more about that, is a lot of the mental wellness statistics during COVID really deteriorated. And companies like ours, like any other corporation, we've got 6,000 -- 5,300 employees in the U.S., we saw calls into our mental wellness lines jump threefold during COVID, people just dealing with working at home, family matters, pressures at work, and of course the pandemic itself. And so one of the things that you're seeing companies do is also -- and heads of HR are really paying attention to making sure mental wellness is factored into their products and to the degree coverage is required that that's built in. Interestingly, pet insurance. So you know and you've read about our alliance with Trupanion, where we're offering Aflac pet insurance powered by Trupanion. You saw pet ownership spike dramatically during the pandemic. You now are going to have a much larger portion of the workforce working from home, which means they can have a pet. And then, oh, by the way, pet ownership and mental wellness are highly correlated. And in other words, you tend to be in a better mental state when you have a pet, and that's been proven out over and over again. And so you have a lot of things coming together. And so yes, those are some of the adjustments we've made. Even though face-to-face is still the most effective way to sell and to recruit and train, we are not going to let go to waste all of the digital installation that we've done. And so what you're going to see in both Japan and the U.S. is that the digital investments we've made to pivot towards selling insurance virtually still have a lot of benefits. When you go out west in the United States, you're talking about agents that routinely have a 200-plus mile territory that they cover, that they can now much more effectively and efficiently cover by using virtual means to do that business. And so you'll see those benefits remain, but you still got to see face-to-face come back and do the job.

Joshua Shanker

analyst
#10

So you mentioned pet insurance. I’ll skip ahead a little bit. At what point in time, how many years is it going to take, before pet insurance shows up as a meaningful contributor to the P&L at Aflac? And two, does Aflac have the intention to help Trupanion enter the Japanese market?

Frederick Crawford

executive
#11

So, first in the U.S., we don't -- we are not generating underlying revenue, earned premium profitability off the pet insurance sale in the U.S. So Aflac pet insurance powered by Trupanion is designed to check a box and offer that product as part of a holistic benefit offering to particularly premier brokers. These would be the largest 25 or 30 brokers in the country that tend to focus on employee sizes of 700 to several thousand employees. And the reason for that is that's actually where pet insurance is becoming more of a mainstream benefit offering among companies in the U.S. And so we -- what we enjoy is the halo effect, as we call it, of having an answer for pet insurance when asked the question, while looking for core benefits of life disability, dental and vision and of course voluntary product. So it's meant to fill out our product portfolio and do it with a partner. Obviously, how we financially enjoy a benefit is we own 9% of Trupanion. So we acquired 9% of Trupanion and are enjoying our ability to contribute to their valuation over time. When you switch to Japan, so the answer to your question is yes. When we announced the deal, it was with the intention of launching a platform in Japan. Japan pet insurance penetration is around 8%. So unlike some of the saturated markets we talk about, there's much more upside related to growth in pet insurance. And in that particular case, it's much more likely to be a joint venture-like relationship where we are in fact mutually enjoying in the overall P&L aspect of the sale of pet insurance. And the reason for that, why the different approach in Japan, well, in Japan we're in 1 in 4 households, Aflac is, 25 million policies, and there's a pet in 1 in 4 households. So it's a whole different dynamic of what we can bring to the table and do in Japan together, partnering with Trupanion, than in the U.S. where we're really just looking to fill out the boxes to say we can be your full service benefit provider on the voluntary space. Remember, pet insurance currently is a voluntary offering in the benefit structure. I do think there will come a day where pet insurance becomes partially subsidized by the employer and gets gradually more mainstream. But today, it's a voluntary product.

Joshua Shanker

analyst
#12

Great answer. Thank you. So let's go more to the mainstream business at Aflac, acquiring new agents to sell products here in the U.S. Can you talk about how the agent recruitment strategies have changed due to the pandemic, maybe built -- changed permanently going forward? How have the quality of the recruits during this unusual time compared to past classes of acquired agents? And how long has it taken them to get up to speed in selling Aflac products?

Frederick Crawford

executive
#13

So the pandemic impacts every aspect of that chain, okay? And what I mean by that is from the core open recruiting model of agents where you're talking about traditionally job fairs and face-to-face interviews, breakfasts, lunches and dinners to drive recruiting, all of that is hampered when you are trying to do all of that virtually. Now we, of course, pivoted to recruiting virtually, but it's interesting. And this is specific to the small business and agent arena. The virtual applications are about half as effective as face-to-face. So if you think about selling insurance, the close rate is about half as good a close rate virtually as it is face-to-face. And you can think of that same effectiveness when it comes to recruiting somebody. The other thing that you find in recruiting virtually in this environment is that you're typically recruiting somebody virtually who's going to get off the line with you and they've got 3 other opportunities, not in insurance, but just 3 other opportunities for a job and making a living, because of the nature of the labor markets. And so your ability to capture that individual and convince them to join the company and the culture of the company and the opportunity is a little bit more limited virtually than you get them in, okay? And now you're training them. And remember, the training, this is such a mentor-driven training environment, where you're bringing in experienced agents to train new agents on how to interface with small businesses and bring the value proposition to life. And every one of our branch locations across the U.S. has essentially a small training center decked out to do just this training and releasing agents once they're licensed and ready to go. Now all of those have converted to virtual during COVID. But once again, they're not as effective, okay, as doing it live, and particularly when you're talking about a mentor environment. And so both the recruiting and the conversion of a recruit to a producing agent has been hampered by COVID. Much of that is now loosening up, freeing up and returning back to normal, okay? And so we are seeing that we've stopped the bleeding of agent declines and average weekly producer declines and have seen that flatten out and now start to build. Now strategy-wise and really separate from COVID, we've been doing a few things. One, we've really stepped up our recruiting at colleges, and that is going very well. But more importantly than that is we're going after the small business broker market. There's 20,000 small business brokers in the U.S., which we do not have a large market share with. That's just not been a focus of the company, and that's actually where some of the most amount of premium is written with small businesses. In order to be very good with a small business broker, you need, number one, a very experienced agent to interface with that broker. Number two, you better have a network dental and vision product, because they like that broader core product capability. Remember, many of these small business brokers are really making their money on major medical and then they just want to partner with somebody on voluntary. And we want that partner to be Aflac. And then number three, along with that product expansion and training, you need to have systems that talk to small business broker enrollment platforms. And these small business brokers use one of typically 3 enrollment platforms in the U.S., and our system has to talk to that system in order to work seamlessly with the broker. All of that is under development. And Josh, if you've looked at our recruiting numbers, recruiting has been down on the individual agents for all the reasons I mentioned earlier, but it has spiked up dramatically on recruiting brokers. Why? Because we're going after that market. And that market offers opportunity, and it's a market that we haven't really concentrated on over the years, and now we are.

Joshua Shanker

analyst
#14

And the economics of the brokers versus the economics of the agents, just to think about like how -- the difference in going in that direction?

Frederick Crawford

executive
#15

Well, you definitely are going to need to be -- you're going to need to sharpen your pencil and be more competitive. But we don't have separate pricing for an agent and a broker, okay? What you have to be careful about is just realizing who you're going up against and do you have a competitive product. So for example -- not so much on our voluntary side, because our core voluntary products are highly competitive right now because they need to be irrespective of whether you sell through a broker or sell as an individual agent, but dental and vision, we learned some lessons. We talked about having, in dental and vision, lunch and learn during 2021. Well, one of the learnings is, as soon as you go into a broker with dental and vision, guess who you're competing against? You're competing against the big guns. You're competing against Delta Dental, MetLife, Guardian, folks that have very sizable market share, have been in the network dental and vision business for a long time, have big networks. And if your product doesn't measure up, your ability to penetrate that broker is going to be more difficult, even though you may be able to achieve market share directly with a small business. So we've had to go back and actually refine, reprice in some cases, restructure some of the benefits to make sure we are right up there and as competitive as the big players. And then we're investing in our network. And we're going to build out that network. The good news about our network is, when you walk into a dentist anywhere in the United States and say, "Hi, we're Aflac, would you want to be part of our network?" Usually, the answer you get is, "Yes, how do I sign up?" Why? Because everybody knows Aflac in the U.S.

Joshua Shanker

analyst
#16

And just to be clear, I mean the supplemental health and medical policies that you sell work in tandem with health insurance in some ways. Is the dental and vision product similar to what the competitors are selling? Can it work in tandem in the same way, or [ there's ] the same value proposition that they're trying to sell?

Frederick Crawford

executive
#17

Yes. The -- what's interesting, and I would make this statement to you and to our investors and listeners both on the true group life and disability side with the acquisition we made from Zurich, that business, and on the network dental and vision and our Argus acquisition and building out the network dental and vision. Both of those businesses on a stand-alone basis do not have the return on capital that we enjoy in the supplemental voluntary business. That's not an Aflac thing, that's an industry thing. These are more capital-intensive businesses. They're highly competitive businesses. They're more thinly priced in general because of the competitive landscape. And so that's the nature of it. As a result, I'm not looking to be a top 5 player in true group life and disability. I'm also not looking to be necessarily a top 5 player in network dental and vision, because those returns, while they can be okay and certainly above our cost of capital, they're nothing like the returns we enjoy given our size and scope and dominance on the voluntary side. So why then am I in those businesses? I want them to grow to scale, okay? And I want to be a strong player in the U.S. I want to be particularly high quality. Why do I want all that? Because I'm looking to cross-sell and add my voluntary products and my voluntary capability to those opportunities. And there's 2 types of halo effect that you get. One is, of course, cross-sell, which is an overused term in the industry, but it's a reality. Can I pair up my voluntary products with life and disability and with dental and vision, okay? But the other synergy that is not well known is these products, life and disability and dental and vision, are far more persistent. The persistency is 85% in many cases, and that persistency can add or help or develop greater persistency with our voluntary products that tend to be about 78% persistency. The other halo effect that people don't realize is, not surprisingly, when you have an employer-subsidized life and disability or an employer-subsidized dental and vision, the take rate among employees are 60-plus percent. Meaning 60-plus percent of your employees will take those benefits. Voluntary take rates are 15% at best, sometimes 20%. So what I'm looking for by being in these 2 businesses is not just the returns in those businesses and being a high-quality leader in the U.S., but not the leader, okay? I'm looking to generate more at bats with voluntary, greater persistency with voluntary, and higher penetration in the business. That's the upside return on building those businesses for our shareholders.

Joshua Shanker

analyst
#18

Thank you. Shifting gears to credit risk, and people have been forecasting a credit crisis for 5 years and we're nowhere near it. It's always something different. I remember Aflac in particular, you [indiscernible] with Tunisian sovereign debt, which is not a big deal, but of course everyone is always looking for some sort of crack in the armor. Given your experience in the past, how do you prepare for the next credit cycle? Like how do you know where it's going to come from? We never really do. But what lessons have you learned to be proactive about where the next weakness might show up?

Frederick Crawford

executive
#19

So 10 years ago, Eric Kirsch joined the company, and that was Dan Amos and the Board of Directors saying, "We keep tripping and falling." You could almost set your clock to Aflac having a large singular concentrated loss every few years in the general account, and we've got to move away from that. We've got to bring a higher level of diversification and, frankly, sophistication to the table. And so brought in Eric, and Eric built a team, first-class team at 100 Wall Street as well as in Tokyo, and built that out, and in doing so migrated the portfolio away from those dynamics, which are really now effectively long behind us in terms of concentration, and a much more traditional portfolio related to general account conditions and general accounts strategic asset allocation that most investors will be used to when they look at a large U.S. life insurance company and, frankly, even a large Japanese insurance company. The difference is that we brought certain skills to the table that we could lend over to Japan, and that is skill sets around U.S.-based fixed income securities and alternative investments. And we could do that both organically as well as partnering with boutique investment managers who manage that money on our behalf, what we call our external manager program. We have delivered that capability over to Japan in building a roughly $30 billion U.S. unhedged -- partially hedged -- portfolio in Japan. So that has been the migration of the company's portfolio. And what's interesting is when Eric -- when I first got here, and I was CFO before my current position, Eric and I knew each other from his Goldman Sachs days and my Lincoln Financial Group days. And we sat down and one of the things that we said to each other is we need the portfolio to be safe and sound first and foremost, okay? And then we need to earn a competitive yield off the portfolio. But interestingly, we're not in the spread business. So earning an aggressive rate of return or yield is not necessarily part of our liability structure, where unless we make a certain amount of yield, we're unable to sell annuities or pension products or what have you. It's really just good old-fashioned return on reserves and capital to supplement the earnings of the company. The other thing I said is I doubt there's any investor on this call today that's saying, "What I love most about Aflac is I really invest in them for their investment returns." No, you invest in us because we generate world-class morbidity margin and insurance underwriting profits. And so we don't typically get paid to go out on the risk curve is my point. We -- that's not where you want to reach for more earnings. So as a result, we've been derisking the portfolio and diversifying the portfolio for the better part of 5 or 6 years. And yes, that doesn't help your yield, but it also avoids slip and fall problems and credit issues. So right now, that's not really what you have to be worried about with Aflac anymore. We're going to do what we can to defend net investment income, but we've purposely designed the portfolio to be more resilient during credit cycles, because really the reason you invest in Aflac is driving our core benefit structure and morbidity margins.

Joshua Shanker

analyst
#20

That makes sense. And this might be the same answer, and we'll end here, currency hedging is a big cost to Aflac, and you weren't always doing it, but you're doing it now. Is there any reason to change the strategy around currency hedging with the yen?

Frederick Crawford

executive
#21

No. I think we have been -- it's an optimization dynamic. And so really, I've been with the company about 6.5 years. And Eric started the investment practice here 10 years ago. And every year, there's been a maturity and an evolution and a refinement and an optimization and we're getting really very close to dialed in where we want. And where the biggest move has taken place in the last couple of years has been a recognition of a bigger question, and that is -- what we want to do is we want to first and foremost generate a competitive yield in Japan without bringing undue capital risk to Japan, because job 1 in Japan is Japan. Even though it struggles to grow, it delivers us $2 billion of free cash flow a year and, by 200 basis points, the lowest cost of capital in the U.S. insurance industry, okay? And so in your quest to grow Japan, don't screw those 2 things up, right? We've increased the common stock dividend by 40% in the last 2 years, and you can thank Japan for that, all right? So job 1 is when you're investing and/or developing product, protect those 2 core competencies while you're at it, okay? And so what we've been doing is we've been bringing down the hedge ratio, okay, so that we're hedging less and less of the U.S. dollar portfolio. We have a USD 31 billion portfolio in Japan. We currently are hedging around $6 billion of it and that is down considerably from 3, 4 years ago. But why is that? The reason is that we did a lot of engineering and what we realize is, hey, the combination of borrowing in yen at the holding company, reducing our hedge ratio and holding more capital in Japan to support that, and putting a holding company hedge in place that effectively reduces the enterprise hedge costs, what that all does mechanically is for you, the investor, I've removed a lot of the yen sensibility you have when investing in -- sensitivity you have when investing in our stock. For many, many years, Aflac's stock price was heavily influenced by a weakening or strengthening of the yen, for good reason. What you've seen now more in recent years is there's not been that high correlation between the yen. Even, in fact, the last few months, right? You've seen the yen weaken considerably, yet our stock hit all-time highs. Why is that? Because we've gone a long way to sheltering you, the investor, against weakness in the yen by virtue of holding an unhedged U.S. dollar portfolio. That's not free. It requires more capital. So we hold a big SMR in Japan to support that. But all in, we've done the math on shareholder value, and it's a better outcome.

Joshua Shanker

analyst
#22

It's a great answer. And obviously you've been thinking a lot about it. We're out of time. I know you have a lot of meetings today. Thank you very much, and we'll be in touch. And if there are any questions from shareholders, I can forward them on to you and David, I think, here on the line. Thank you for your help. Coming up next is David Altmaier, the Florida Commissioner of Insurance at 12:50, so come on back, everybody. Thank you, Fred.

Frederick Crawford

executive
#23

Thanks, Josh. Thank you all.

Joshua Shanker

analyst
#24

Bye-bye.

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Programmatic access to Aflac Incorporated earnings transcripts and 32,000+ others is available through the EarningsCalls.dev REST API. Plans from $24.99/month — full transcripts, speaker segments, full-text search, and the recently-added /api/v1/transcripts/recent polling endpoint for ETL pipelines.