Alm. Brand A/S (ALMB) Earnings Call Transcript & Summary

May 1, 2025

Nasdaq Copenhagen DK Financials Insurance earnings 42 min

Earnings Call Speaker Segments

Operator

operator
#1

Good morning or good afternoon, and welcome to the Alm. Brand Q1 2025 Results Call. My name is Adam, and I'll be your operator today. [Operator Instructions] I will now hand the floor to Rasmus Werner Nielsen to begin. So Rasmus, please go ahead, when you're ready.

Rasmus Nielsen

executive
#2

Good morning, and thank you for joining us on our conference call. I'm Rasmus Werner Nielsen. As usual, I have with me today our CFO, Andreas Madsen; and the Head of our IR team, Mads Thinggaard. This morning, we published our interim report for the first quarter. And as usual, I will walk you through the operating highlights, and then Andreas will comment on the financials. Let's now look at the highlights, and please turn to Slide 2 for some of the headlines regarding our business for the first months of the year. As mentioned before, I'm pleased with the overall financial performance in a satisfactory Q1 with sustained strong organic growth and good cost control leading to a significant drop in the expense ratio year-on-year. We reached a premium growth of 8.2% in Personal Lines despite 1 day less than in the first quarter of 2024. This implies we are taking quite a bit of market share in Personal Lines with our strong bank partnerships as a driver. Synergies are kicking in just as we planned. And currently, we see good momentum for claims as well as cost synergies. Adjusted for a significantly lower discounting effect on claims as well as an underlying one-off gain in Q1 last year, we reached an improvement in the underlying loss ratio of around 2 percentage points. In Q1, we streamlined our group executive management from 5 to 4 members with our CFO, Andreas Ruben Madsen, stepping into -- stepping up as DPG CEO, our Executive Board now consists of Andreas and myself. In the beginning of March, the divestment of Energy & Marine was finalized and soon thereafter, a buyback program of DKK 1.6 billion was launched. In April, a dividend of DKK 0.6 per share linked to the '24 earnings was adopted by the AGM. Following the AGM, our Board appointed to the independent member, Jais Valeur, as its new Chairman as Jørgen Hesselbjerg Mikkelsen did not stand for reelection. And now I'll turn to Slide 3 with our financial highlights. Insurance revenue grew to above DKK 2.8 billion in the quarter with a very satisfactory growth in Personal Lines, as mentioned before. The technical result was DKK 337 million compared to DKK 291 million last year. We view this as a good start to the year, also considering relatively low runoff gains and costs still being front-end loaded in Q1 to some extent. Investment income in Q1 was a satisfactory profit of DKK 96 million. This relates to the free portfolio as well as the interest hedging of our technical provisions. Discontinuing activities after tax made up DKK 181 million, which was driven by the gain booked in relation to the divestment of Energy & Marine in March with disposals of intangible assets countering the gain and a run-off loss in Q1 '25 being a negative component in the quarter. Now I'll turn to Slide 4 and 5. Both slides illustrate that we have had major claims below our normal level in 8 out of the last 9 quarters. On a group level, we had major claims of just 4.8% on average during the last 9 quarters compared to our normal expected level of 7%. Despite some volatility between the quarters, we feel we are in a better overall position in our continuing business following the divestment of Energy & Marine. However, we will continue to work with a further reduction of the volatility in major claims. And now let us continue on Slide 7. The group made a technical result of DKK 337 million in the quarter from -- up from DKK 291 million, primarily due to synergies kicking in and premium growth. The insurance service result from Commercial Lines was DKK 146 million against DKK 214 million last year as major claims grew from a very low level in Q1 last year, while still being below a normal level. In Personal Lines, we had an improvement in the insurance service result to DKK 191 million from DKK 77 million last year. This was primarily due to lower weather-related claims, higher premium growth in the quarter of about 8%, combined with lower nominal costs, but also higher runoff gains than last year. Please turn to Slide 8. Insurance revenue grew nicely by 5.2% in the quarter compared to 6.2% last quarter, considering a technicality of 1 day less in the quarter than compared to last quarter. I would say, overall premium growth is very satisfactory with a continuing strong momentum. In Personal Lines, we are clearly taking market share on top of indexation and the price increases we do. We do consider 8.2% growth in Personal Lines as a quite bright spot in our report. In Commercial Lines, we're seeing a lower premium growth of 2.1%, but we view this as acceptable given the repricing efforts we are undertaking among our largest clients, especially in relation to unprofitable stand-alone workers' compensation. And moving on to Slide 9 and the claims ratio. The Q1 claims ratio was up 50 basis points year-on-year in the quarter with higher major claims, but also lower weather-related claims than in Q1 last year as well as higher runoff gains this year. The underlying claims ratio was 70 basis points worse year-on-year, driven by 140 basis point lower discounting effects. This especially had an adverse effect in Commercial Lines. Moving to an undiscounted basis, adjusted for a write-back of a sector bankruptcy helping 120 basis points in Q1 '24, we see a 190 basis point improvement in the underlying claims year-on-year, a broadly [ Semokel ] improvement in both Commercial and Personal Lines. And now please turn to Slide 10. The combined ratio in Personal Lines improved to 87.1% from 94.4% last year due to a steep decline in the cost ratio of 2.2 percentage points, lower weather-related claims, but also higher runoff gains. We are seeing a stabilization in motor frequency, while price increases are countering a continued increase in the average motor repair cost. And please turn to Slide 11 and the Commercial Lines. In Commercial Lines, we see an increase in the combined ratio to 89.3% from 84.1% last year, primarily due to major claims moving up from a very low level of just 3.5% in Q1 last year. Major claims of 8.7% in Commercial Lines this quarter is still below the normal expected level of around 12%. The cost ratio drops 1.1 percentage point, while synergies and cost initiatives kick in. On the other hand, lower discounting effects make up a significant headwind for the combined ratio in commercial lines in this quarter. And with these comments, I will now hand over the word to Andreas, who will walk us through the synergies, investment and the guidance.

Andreas Madsen

executive
#3

Thank you, Rasmus. Please turn to Slide 13 for an update on synergies. We had a nice jump in harvested synergies in Q1 '25 to DKK 145 million from DKK 98 million in Q1 of '24. This implies a DKK 47 million uptick in synergies year-on-year, improving our underlying claims ratio of 0.9 percentage points and our cost ratio by 0.8 percentage points year-on-year. The synergy uptick is currently quite balanced between the cost side and the claims side. We remain confident that the synergies for the full year will add up to the DKK 600 million that we have previously stated. And now I move to Slide 14 and the investment result. The investment result was a satisfactory profit of DKK 96 million, driven by a positive return from our free portfolio as well as the profit from our match portfolio, which was helped this time by the VA component, a component that we can't hedge. Please turn to Slide 16 now for the outlook for '25, which we update today. Today, we upgrade our guidance for the insurance service result in '25 by DKK 50 million to DKK 1.55 billion to DKK 1.75 billion. This is primarily due to the realized run-off gains in Q1. The cost ratio is expected to be 17% for '25 and the combined ratio, excluding the runoffs for Q2 to Q4 is expected to be 85% to 87%, an improvement of 50 basis points, again, primarily due to the runoff gains we had in Q1. The guidance includes synergies of DKK 600 million and the effect of implemented pricing efforts in Commercial as well as Personal Lines. The guidance for '25 investment results of DKK 200 million and other income and expenses of minus DKK 125 million remain unchanged following Q1. Consequently, group profit, excluding special costs, is expected to be DKK 1.63 billion to DKK 1.83 billion before tax, excluding the run-off gains for Q2 to Q4 of '25. In addition, we guide for restructuring costs of DKK 175 million, of which DKK 25 million relates to the separation of Energy & Marine and while we still expect the depreciation on intangible assets to affect income by approximately DKK 335 million in '25. Lastly, the result after tax in discontinued activities was DKK 181 million with the divestment of Energy & Marine now being finalized in Q1. And now finally, please turn to the Slide 17. I'm pleased to announce that on Tuesday, 18th of November, we will host a Capital Markets Day at our headquarters here at Midtermolen in Copenhagen. On the CMD, we will launch our strategy as well as our financial targets for the coming strategy period of '26 to '28, and we hope to see as many of you as possible. And with this, I conclude our presentation and hand over the word to our moderator. Thank you.

Operator

operator
#4

[Operator Instructions] And our first question comes from Asbjørn Mørk from Danske Bank.

Asbjørn Mørk

analyst
#5

Congratulations on the solid Q1 report. A couple of questions from my side. One, looking at synergies and the level you sort of realized in Q1 versus the full year target, you're almost there. I was just wondering when 31st of December becomes 1st of January, I guess, synergy potential doesn't end there. But could you may be shed some light on what kind of initiatives you think and what kind of potential you see for sort of further realization of synergies going forward? I guess there is still something to harvest there.

Andreas Madsen

executive
#6

Yes, Asbjørn, Andreas here. Yes, you're right that we are on a solid track for synergies. And in terms of run rate, we'll probably end up somewhere around DKK 650 million when we have done this year, corresponding to the DKK 600 million we expect to realize in '25. And I think to touch briefly on what we see going forward, I think that's something we'll dive into in more depth when we get back with the CMD at the end of the year. But I think we see definitely the potential to further improve our margins in a number of places in our business. And to name one, I think, which in magnitude definitely still very relevant would be the claims area where we see room for further improvement also in the years to come. But I think that would be it for now, and we'll dive more deeply into that when we get to the strategy for the next period.

Asbjørn Mørk

analyst
#7

All right. That's fair enough. Then maybe if I may, on your -- on the growth and especially the private growth, the 8.2%. Could you split that a bit into sort of what comes from [ Covtech ], what comes from your partnerships and what comes sort of from your own sales channels, own brand sales distribution? Any insight there?

Andreas Madsen

executive
#8

Yes. I can try to add some clarity to that also, Asbjørn. And this is just -- just keep in mind, these are sort of rough numbers and stylized to some extent. But I think from indexation, we would say roughly 3% of the 8%. Then we would say that roughly our repricing initiatives would help with another 2 percentage points. And then we are approaching now that we are looking at something around 3, 4 percentage points also coming from actual market share growth. And most of that is coming from our banking distribution partners, but we are also seeing especially some of the other partnerships develop quite well. But most of it in terms of the total numbers would be from our banking partners.

Asbjørn Mørk

analyst
#9

Okay. So does that mean that basically your own sales channels, they are sort of keeping your market share flattish. So you're able to maintain your market share on your own distribution.

Andreas Madsen

executive
#10

Yes. That is more or less true, yes.

Asbjørn Mørk

analyst
#11

Okay. Fair enough. Okay. And then maybe on your guidance, you raised the guidance by DKK 50 million. You have DKK 34 million of runoffs in the quarter. But I guess if I look at weather and large claims, they are also something like DKK 50 million better than, I guess, you would have expected for a normal Q1. And now you're also saying that synergies will be somewhat above the DKK 600 million. So I was just wondering why you're only raising the guidance with DKK 50 million. Is there sort of an underlying negative trend somewhere that we should be aware of?

Andreas Madsen

executive
#12

I can answer that also. Just one statement before I dive into detail. What I said was that the run rate -- full year run rate of synergies would be picking up. I think that's just a mathematical sort of -- that's mathematically so also from us delivering realized DKK 600 million. So that still stands. I think mechanically, you have a point in the way you talk it through with the Q1 we've had. I think to put it briefly, I think we feel this is sort of the prudent level to guide where we are now. We are comfortable we have the right momentum, and we feel that this is sort of the right guidance for now. But mechanically, you do have a point.

Asbjørn Mørk

analyst
#13

All right. That's fair. A final question from my side, then I'll move back in the queue. So now it's a month since we got the DCCA report on the competition in the private insurance market in Denmark. So what are your sort of your overall thoughts now having had some time to digest the views from the report?

Rasmus Nielsen

executive
#14

Yes, I can take that, Asbjørn. First of all, we read the report. And of course, we're always open for a dialogue. But our view is very firm that we do not agree in the conclusions of the report. We see a market where the competition is actually quite fierce. We need to be on our toes. We need to keep costs down. And if we don't have the right prices -- right low prices, then the customers will go to other companies. And I think there's a broad variety of insurance companies in Denmark with different models, working models. And I think there's enough pick between. So we will take up the discussion with the authorities -- competition authorities in this matter, but we don't agree in the conclusions.

Asbjørn Mørk

analyst
#15

But do you see any risk sort of like I think, I guess there's been some discussion around indexation, automatic indexation being at risk and stuff like that. What would be sort of your outcome scenarios?

Rasmus Nielsen

executive
#16

We don't know exactly the outcome scenario because we don't know where it will end in. But of course, we discussed internally what could happen. And indexation is, of course, I think it's the right way to do it in Denmark that we're able to increase prices nice and I would say, nice and slowly with the development in prices in the market. But if we're not able to do that, we would need to increase the prices no matter what, and then we would have to call the customers, so to say, in these matters in a way. So for the moment being, we don't see a major change in our underlying business or results in this matter.

Operator

operator
#17

The next question comes from Jan Erik Gjerland from ABG.

Jan Gjerland

analyst
#18

I can take some questions on the growth on the underlying for the corporate side or commercial side. Since it seems like you have lost some business or unprofitable workers' compensation business, how is the underlying for the rest of the book then running? Is it so that workers' comp is minus 5% or minus 2% or minus 0 or something? How should we read it? And how should we think about the growth for the remaining of 2025 and then potentially into 2026?

Andreas Madsen

executive
#19

I'll try to add some clarity to that. You're right that the overall growth number is not too impressive when you look at it in first glance in our corporate lines this time. And we have different effects, but -- and a lot of it is from -- the drag comes from our profitability focus. And the major part of that is we -- as we also mentioned, the workers' compensation. And we've chosen to exit some larger -- at least you can say that the customers have not chosen to accept the prices we felt were needed to continue with some of the larger clients there. And that -- in rough numbers, that could translate to around, let's say, 2 percentage points of the growth in Commercial Lines this time. Looking forward, I would -- we don't guide for growth. I'm not going to give you sort of a specific guidance even for Commercial Lines. But putting it in this way, you might say that we do feel we have a very strong momentum in private lines, I just touched upon, and we have a very good momentum there. You might see some drag also from this profitability focus in Commercial Lines. So I wouldn't put my hopes much above in indexation or something around that level for Commercial Lines on average.

Jan Gjerland

analyst
#20

Okay. So more the indexation and then not this minus and on the top, so indexation 3% and this minus 2%, is 1%? Is that a fair conclusion? Or is that 3% a better number?

Andreas Madsen

executive
#21

To be clear, going forward, I said if we didn't have -- if we hadn't had these exits of customers, we would have been maybe close to, let's say, 5 percentage points in growth, just rough numbers. Going forward, I'm just saying we might see some of the same drag. So on a normalized level, maybe 3 would be a better average. But again, we don't guide because there can be some volatility for that.

Jan Gjerland

analyst
#22

No problem. The run rate you mentioned 190 basis points. To reach your sort of guidance on the insurance service results, you probably need to improve that. Is it a gradual improvement throughout the year we should expect because of the impact of the profitability as well as the synergies? Is that how we should read it?

Andreas Madsen

executive
#23

Yes, Jan Erik, you're right. I think just to start there, we're very happy that we do see this improvement now. And I think especially in Commercial Lines, it's good to show that we have turned it around. So we're going from year-on-year increases to now at least a handsome improvement also there. But you're right that this is sort of the minimum, and we should see this increase gradually as we go through the year. That would be our base expectation.

Jan Gjerland

analyst
#24

Okay. Then on the capital side, the DKK 4.9 billion you now have in capital, that is deducted with the full buyback of DKK 1.6 billion as well as 80% of your dividend. Is that fair to assume because we don't -- have been given sort of the full disclosure on that number. And on the requirement, we should now assume that the Marine and Energy book is fully out. Is there anything else that has happened on the requirement side that we should be aware of in the quarter?

Andreas Madsen

executive
#25

I'm not sure I heard you right correctly. Just to be clear, I mean, the DKK 4.9 billion is after we've committed to pay out the buybacks. So that's sort of where we clearly are at now in terms of our own funds. And the SCR that we have in the numbers is also after divestment of Energy & Marine. So this should be more or less -- yes, it is a clean picture of where we are at this point in time after the full divestment and after the capital we've already committed to pay out to shareholders following that.

Jan Gjerland

analyst
#26

And any news on the Codan standard book?

Andreas Madsen

executive
#27

With the internal model or...

Jan Gjerland

analyst
#28

Yes, towards the internal model.

Andreas Madsen

executive
#29

Well, I think the good news there is that things are progressing as we have communicated and have planned. So for now, we still would have an expectation that we can get a model approval in Q3 of this year. But we are still not at a point in time where we can communicate actual numbers for that expectation.

Jan Gjerland

analyst
#30

Okay. Finally then from my side, the DCCA report. Since I'm not living in Denmark, is it so that they have now finalized the sort of hearing period and for what they should like to investigate? Have they formally started the investigation that then has to take at least or minimum -- or maximum 2 years, sorry. Is that how we should read it?

Rasmus Nielsen

executive
#31

No, they -- I think it was 2 days ago, they finalized, you can see the gathering of hearings. And then they have to conclude on that and see if they actually will move into this market investigation. We actually don't know. And if they come out with that, then they will also see what will it cover? How broad will it be? And then we need to take our actions from that. It will run at mostly 2 years plus maybe 6 months, so we can take it on time. Yes. So that's how it is.

Jan Gjerland

analyst
#32

Okay. But do you think they will actually tell the market if they start the investigation or not?

Rasmus Nielsen

executive
#33

Yes, yes, they will. I definitely expect them to come out with some kind of conclusion on what they intend to do. I think by now, they actually have to do that.

Operator

operator
#34

Next question comes from Mathias Nielsen from Nordea.

Mathias Nielsen

analyst
#35

And also nice to see that even though it looks like a small miss in the numbers, it's less volatile than it used to be back in history, so well done on that. So if you start on the cost line, maybe I have one question. It seems like it's a bit better this quarter. Is that a reflection of the new run rate that is actually running a bit ahead on -- or a bit better on the cost line? Or how should we think about that?

Andreas Madsen

executive
#36

I think now it's 1 quarter, but I can put it this way. I think we are very comfortable on our cost guidance for now.

Mathias Nielsen

analyst
#37

That was clear. And then maybe moving on to the underlying claims ratio. There was this last year, the thing that one of your competitors talked quite a lot about of the Easter effect of claims moving into Q2 instead of Q1. How should we think about this for you going into Q2, like you're improving the underlying undiscounted by 190 basis points. Is that like a fair baseline to use for Q2 as well? Or is there anything that we should be aware of there that it should be even higher because of this Easter effect? How should we think about that? I think if you can say anything on last year, what you saw last year and then making the baseline even clear to us, that would be nice.

Andreas Madsen

executive
#38

I think you're touching on one effect out of -- there's a lot of sort of moving parts and Easter is -- should provide a slight tailwind because we've had Easter this time in April, so in Q2 for some lines, that would all else equal, mean that there might be a bit less claims in that quarter. But I think you're touching on one of many parts. Overall, I think I stick to what I also commented with Jan Erik. I think it's fair to say that we need to -- now we are happy to show that we do see improvement, especially the turnaround in Commercial Lines in terms of the track we had there. and we should see also naturally as we see the pricing initiatives that we're doing move through the full book, we should see a further momentum gain as we go forward. I think that's the sort of important trend to state.

Rasmus Nielsen

executive
#39

Mathias, I just have an additional comment because we -- it's also -- we also want to highlight that our actuarians actually work with the Easter effect. So they are trying to kind of possess the right picture of claims also during Easter. So we don't really have, in that sense, some very big volatility. Of course, the assessment could deviate from reality, but we don't have a picture that, that has been a very big effect.

Mathias Nielsen

analyst
#40

And when you say not very big, is that below 50 basis points or below 10 basis points or something like...

Rasmus Nielsen

executive
#41

Yes. I mean the kind of report we got was it would be kind of a significant -- insignificant effect that we would have from...

Mathias Nielsen

analyst
#42

Okay. And then the last one, I had a drop off at some point. So sorry for that. So maybe you already said that once, but just for my understanding as well. On the investment result, it seems like you're reiterating the guidance of DKK 200 million, even though that Q1 was like quite a lot better. Is that because of something you have seen so far in Q2? Or how should we think about that? Sorry if you already said it, I had a small drop off.

Andreas Madsen

executive
#43

Yes, Mathias, I think that's more or less right. I think we have seen some headwind through April, nothing major, but that meant that on the balancing point, I think also given all the uncertainties on the financial markets, we felt that DKK 200 million was the right guidance for now. But it has -- we have -- it has partly to do with the fluctuations we've seen since the end of the quarter.

Operator

operator
#44

The next question comes from Martin Birk from SEB.

Martin Birk

analyst
#45

Just coming back to the question and answers that we've basically been dancing around. So you said to reach the DKK [ 1,850 ] million by year-end, which basically gives you a quarterly run rate of DKK 504 million for the remaining 3 quarters. Andreas, given everything that is happening and given that the improvements that are -- that will be gradually coming through over the year, how would you divide sort of those, that quarterly run rate of DKK 504 million out over the remaining quarters?

Andreas Madsen

executive
#46

I don't think we are -- I'm not going to start sort of a practice of guiding for each quarter. I think that's to stretch it too much, I think.

Martin Birk

analyst
#47

But perhaps more giving us a sense of how you see it because I mean, basically, it's getting quite a big step-up already by Q2.

Andreas Madsen

executive
#48

I was on my way to try to do that given the statement there that I won't give exact numbers for each quarter. I think you already know that Q1 is also, by nature, quite heavy because of our cost load, and we have the partnerships and other things that is a drag in that quarter, all else equal. And then we can also see some fluctuations across, as you know, the quarters, especially from the weather component, there will be variations and where typically Q2 would be a good quarter in terms of weather to name something. But I think the important thing is that if you look at the underlying, and that's the one I've been commenting on so far, that's the one that we're following, and we should see a pickup in that as we progress naturally. And that's at least on average over the quarters, we should see a pickup coming from the fact that more of these initiatives are translating into the books. So I think that's the effect I would mainly focus on for now. And also, as I mentioned, costs, I think we are confident there, and I think we have a good traction also to at least also maintain some of the improvements we've seen so far. So I think that's -- I hope that's okay for now.

Martin Birk

analyst
#49

I mean, it's -- but Andreas, I hope to get you a little bit closer to an answer here because it's -- if you're looking at your underlying and if you're looking -- keeping the DKK 504 million as a quarterly run rate in mind and the seasonality and the improvements that you are guiding for, I mean, you're sort of putting in normalized large claims and normalized runoffs and also keeping discounting in mind, sort of your undiscounted underlying claims ratio is set to see a quite substantial improvement from next quarter already. Is that a fair assumption, 400 or 500 basis points?

Andreas Madsen

executive
#50

It's a fair assumption. But I'm just trying to say, I think -- and I know -- I realize this, we've been through this sometimes. I think it's hard for -- in a base case assumption, I think you're right. And that being said, we can see fluctuations year-on-year from quarter-to-quarter and other effects also. But on average, you're right, you should see this start to pick up also from the next quarter.

Martin Birk

analyst
#51

Okay, okay. All right. I mean it could be very nice if you could shed a little bit more clarity on this, perhaps on Monday.

Operator

operator
#52

The next question comes from Bhavin Rathod from HSBC.

Bhavin Rathod

analyst
#53

The first one would be on your Commercial Lines reserve strengthening. Can you just provide more color on what's driving that sort of strengthening? And how should we think about that reserve strengthening for the full year? Should we expect more strengthening for the remainder of the quarter? Or would you say that more or less of the strengthening is already there in place?

Andreas Madsen

executive
#54

If I hear you correctly, you're asking about the underlying improvements in Commercial Lines and how we would expect that to progress also going forward and what it's coming from. It is from the repricing and profitability initiatives we are going through. So obviously, we have had some business renew. It's one of the bigger renews -- the biggest is 1/1. That being said, we still have quite a lot of profitability initiatives also running through the book, which are not in effect yet for Commercial Lines. So I think it would be more or less the same answer I've had in general that we should see the improvements that we have shown now begin to pick up momentum in terms of underlying improvements for Commercial Lines also when we go ahead. I hope that answers the question.

Bhavin Rathod

analyst
#55

Yes, partly, yes. I was just more looking at the runoff result for the Commercial Lines, which came in a bit adverse at 0.7%. If you could provide more color on what's driving that? And how should we think about that evolving for the remainder of the quarter.

Andreas Madsen

executive
#56

Okay. The runoff result. Well, the runoff result this time is below what we would consider a normal long-term average, which we sort of expect to be around the 2 percentage points of premiums. This time, it has been as regrettably so, it's been so for -- we've had the same effects in also some of the previous quarters. When we see these runoffs, there's been a tendency that we -- that workers' compensation is one of the main culprits, and that's also the fact this time. So in the quarter, as such, there are moving parts, but what's dragging the numbers down in Commercial Lines and also for the group in terms of runoffs comes from a few single workers' compensation claims being upgraded in the quarter. A single workers' comp claim could, in some instances, be around DKK 10 million, just to give you a feel. So it doesn't take that much to come into the books to put some adverse developments. But the main point is that these are normal fluctuations. On average, we would not expect anything else than what we expect on a long-term basis also for Commercial Lines going forward, which would be the 2 percentage points in a long-term average for Commercial Lines.

Bhavin Rathod

analyst
#57

That's very helpful. The other one that I had was again on the DCCA report and on the findings, would you be able to provide any sort of color in terms of what's the average duration of your customers? And what's the kind of delta between the new and renewing customer for the group? And do you see that being any different versus the other players in the market in terms of margin between the new and the renewing customers?

Andreas Madsen

executive
#58

I can try. I'm not -- if you ask for the average duration of a Personal Lines customer, I guess it is if we are talking this report. It depends a bit on how you measure it. But if you look at a customer as such, when -- I think most of us have a duration of something like we lose around 10% of customers a year or maybe a little bit above that now. That's if you look at the full customer engagement as such. And then if you measure in terms of how much business actually leaves, the number becomes higher in the sector. If I answer -- to answer what do we expect from the report as such, if, and as Rasmus said, we'll have to see. We don't agree with the report as it stands today. We see the main theme for now being around indexation. If eventually after the investigation is done, just to say that we are not in the sector in Denmark allowed to index our premiums, I would not -- we would not expect that to structurally do anything for retention levels or lifetime expectations for Personal Line customers in the Danish sector.

Operator

operator
#59

[Operator Instructions] We have a follow-up from Mathias from Nordea.

Mathias Nielsen

analyst
#60

So maybe coming a bit back to Martin's question and maybe asking in a bit different way. So can you maybe like give a bit numbers on like your renewals. Like when does the higher prices tick in for the clients? How many renew in Q1, Q2, Q3, Q4? Maybe a bit of split on those things. I think like the majority -- it sounded early on like the majority was on 1st of January on the commercial side. But maybe if you can give a bit of flavor on that, that would be able to quantify the price impact on the underlying, if you know that, that could help a lot, I guess.

Mads Thinggaard

executive
#61

Yes. Mathias, Mads here. You are right that we have been pointing, I think to -- I mean, to the bulk of our clients having 1st of January renewal. So we did -- I mean, the 200 basis -- almost 200 basis points in improvement here in Q1 was also driven by these price increases. But we are still having some clients where it's not fully rolled into the numbers and thus being earned yet. And I think there could perhaps be around an overhang of 10% to 20% still that could kind of lift the, I mean, the underlying effects.

Mathias Nielsen

analyst
#62

So 10% to 20% of clients in commercial only or is that in the total?

Mads Thinggaard

executive
#63

I'm talking about total for the total book.

Mathias Nielsen

analyst
#64

So 10% to 20% of the overall clients you have has not seen the price hike yet, and they will see it when?

Mads Thinggaard

executive
#65

I think they will see it gradually throughout the year. And remember, this is a very rough estimate from the top of my head.

Mathias Nielsen

analyst
#66

Okay. So that means like you have like around 10% each quarter besides 1st of January where we have the remaining part. Is that a fair thinking of that? Is that okay?

Andreas Madsen

executive
#67

I think maybe adding on Mads point, I think it's a bit conservatively put if you look at the total. Our Personal Lines is a bit -- is quite evenly distributed without -- if you look at outside the banking partnership, most of -- it is more evenly distributed there. It's primarily in Commercial Lines, we have that very strong tilt in the 1/1 renewal. And then second largest renewal in commercial lines is 1/10.

Mathias Nielsen

analyst
#68

Okay. Okay.

Andreas Madsen

executive
#69

So we get back to this topic also on Monday.

Mathias Nielsen

analyst
#70

Yes, I think that would be great. I guess on that, that would be very helpful, like just on the actual data, maybe that would be very nice. Then the last follow-up question I had for now is on the discounting. Have you seen any material changes to the discounting in Q2 so far?

Andreas Madsen

executive
#71

Not significant.

Operator

operator
#72

[Operator Instructions] We have no further questions. So I'll hand the call back to Rasmus and the team for some closing comments.

Rasmus Nielsen

executive
#73

Yes. Thank you for all your questions. We hope you have a nice day. Thank you.

Operator

operator
#74

This concludes today's call. Thank you very much for your attendance. You may now disconnect your lines.

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