Burberry Group plc (BRBY) Earnings Call Transcript & Summary

July 17, 2026

LSE GB Consumer Discretionary Textiles, Apparel and Luxury Goods trading_statement 56 min

Earnings Call Speaker Segments

Catherine Ferry

executive
#1

[Audio Gap] Performance of our silk scarves. At the same time, we're extending our product authority into ready-to-wear and women's bags. Overall, and for the first time in 3 years, we saw growth across our womenswear, menswear, accessories and children's wear divisions. We're seeing a positive customer response to our product and pricing strategy. We are successfully offering value for money in a luxury context across each category with good, better, best pricing tiers. This is supporting our quality of sales through growth in full price and lower markdown year-on-year. We grew our customer base in the quarter with Gen Z customers up double digit for the group. We continue to improve store productivity through clienteling and cross-merchandising supported by the rollout of category destinations, including 97 Polo galleries launched by Father's Day. E-commerce showed good growth, up mid-teens in the quarter. And finally, we have increased half 1 FY '27 wholesale guidance, reflecting the positive response from our partners. Moving on to the quarter's retail performance. As mentioned, comparable retail sales grew 5% in the quarter. The contribution from space was a 1% headwind, resulting in retail sales growth of 4% at constant exchange rates. Currency represented a 1% tailwind with retail revenue landing at GBP 455 million, up 5% at reported exchange rates. Turning now to regional performance. Americas delivered the strongest performance in the quarter with comparable retail sales growth of 12%. This was supported by local spend and broad-based customer acquisition. Mother's Day was particularly successful for us in Americas, driving customer engagement and growth in our bags business. Greater China grew 9%, supported by local spend and particularly good growth in Gen Z customers. While the operating environment in China remains mixed, our actions are driving outperformance. Asia Pacific grew 3% in the quarter. South Korea continued to perform strongly, growing 11% on a more challenging comparative base with growth supported by both local demand and tourist spend. Meanwhile, Japan declined 2% and impacted by continued weakness in inbound tourism from Chinese visitors. EMEA declined 3%, reflecting the ongoing impact of the Middle East conflict and lower tourist spending. Tourism in Europe was impacted by the Middle East conflict. However, despite that, we've seen good trends from American visitors and encouraging full price sales. Excluding the Middle East, the region declined by 1%. Turning now to our strategic progress across brand, product and distribution. On brand marketing investment is sustaining brand momentum and supporting sales. Our port traits of an icon campaign brought new customers to our brand with a 19% increase in new rainwear customers. Our high summer campaign featuring the Hansa G swimwear collaboration supported a doubling of swimwear sales in the quarter and a good spot supported growth in house check bags and polos. In addition to global campaigns, we have continued to celebrate relevant local content with the launch of the first installment of a 3-part short documentary series created in partnership with Chinese national geography. The series showcases brand ambassador, Chen Kun exploring China's natural landscapes in Burberry Signature outerwear. And to complement our high-summer campaign and swimmer collection we extended our brand codes through hotel takeovers in Ante, Bangkok and Athens. In product, we continue to build on our authority in the categories where Burberry has the greatest authenticity. Outerwear grew double digit during the quarter, supported by strong demand for heritage and trans seasonal products, including summer weight outerwear such as our tropical gabardine range and our short Mayfair trench. We've also been encouraged by the performance of silk scarves in these warmer months. We're extending our momentum across product categories outside of our hero categories with particularly strong performance in knitwear, Polos and swimwear in this quarter. And we're seeing good performance in women's bags overall driven by growth across several families, including the Cotswolds, the House Check and Horseshoe. In distribution, we continue to make choiceful adjustments to our store network, including investing in a new location on Via Montenapoleone in Milan which is set to open in FY '28. The rollout of our category destinations remains on track, supporting store productivity and cross-category merchandising opportunities. We launched 97 Polo galleries by Father's Day, and we'll launch trench destinations and cash measures in the second half of the year. Finally, we continued the rollout of a client-telling tool. This tool enables a more intuitive and user-friendly experience for our client advisers while also allowing improved planning and productivity in store and a more engaging customer experience at scale. Turning now to the outlook. As we look ahead, we are encouraged by the progress of Burberry forward, and we'll build on it to drive performance and deliver sustainable long-term value. In the full year, we expect to make further progress on our financial ambitions, including delivering revenue growth and margin expansion in line with expectations. We remain mindful of the uncertain geopolitical and macroeconomic environment and its potential impact on consumer confidence. To help you with modeling, in FY '27, retail space is expected to be broadly stable. As I noted at the start of the call, wholesale revenue is expected to grow by a high single-digit percentage in the first half of FY '27. And an increase from the mid-single digit expected at the start of the year. Annualized cost savings are expected to reach GBP 100 million, of which GBP 80 million were delivered in FY '26. We expect restructuring charges of around GBP 5 million and capital expenditure of approximately GBP 120 million. Based on the 26th of June spot rates, currency is expected to provide a circa GBP 20 million tailwind to revenue and have broadly neutral impact to adjusted operating profit. We continue to expect an adjusted effective tax rate of between 27% and 30%. As we move through the year, we remain confident that we can build on the progress we have made in quality of sales, continue to improve performance and drive sustainable long-term value. And with that, we will now be happy to take your questions.

Operator

operator
#2

[Operator Instructions] First question comes from Anne-Laure Bismuth with HSBC.

Anne-Laure Jamain

analyst
#3

I have 2 questions, please. The first one is on the sales by National. So can we go back to the performance by our client cluster and share a bit more color on the group by nationality, particularly for the Chinese cluster and the evolution between onshore and offshore versus Q4. And my second question is about the retail like-for-like performance for the rest of the year. So as you mentioned, you expect to deliver revenue growth in line with consensus which is consensus at plus 5% for the full year but implying roughly the same growth for the rest of the year, but the basis of comparison is getting tougher through the rest of the year. So what gives you confidence you can continue to deliver a solid performance through the rest of the year? What are the elements in terms of product category full price sell-through that is supporting that outlook?

Catherine Ferry

executive
#4

I will start with the clusters and then we'll talk about the outlook. So look, in terms of clusters, I mean the first thing I would say is that the comp growth overall, we're certainly seeing a really good growth in local customers everywhere. If we look at regions, I mean, you'll have seen Americas was very strong, both in the region and by cluster. We saw growth in locals and in tourists. And the 1 thing I would call out there is that certainly, we've seen Americans traveling to EMEA. So I think the strength of the brand locally is actually having a really good halo effect in that they're coming to Europe and they're really wanting to shop with Burberry. The EMEA region was down, but the EMEA cluster was up Again, if I look at the region, I would call that locals improved. So they were down in Q4, but locals were up in Q1, no surprise. You've heard it from everyone, tourists in the EMEA region were down. But really, that's very much the impact of less Asians coming over, clearly, with the Middle East conflict. That is having an impact on that travel hub. So we're seeing less tourists from Greater China and APAC. But as I've just said, American tourists in EMEA were certainly very positive. In the Middle East region, clearly, now we're dealing with 1 month of impact -- with 3 months of impact, sorry, rather than 1 but we did see a bit of an improvement in locals from Q4 to Q1. Greater China, very much driven by locals and intra-region tourist shopping. And the cluster there, we talked about it being up mid-single digit in Q4. No change there, still up mid-single digit in Q1 and the APAC region driven by both locals and tourists.

Joshua Schulman

executive
#5

Do you want me to take that?

Catherine Ferry

executive
#6

I am sorry.

Joshua Schulman

executive
#7

I'll take the second part.

Catherine Ferry

executive
#8

Yes, absolutely. Go ahead, Josh, with the second question.

Joshua Schulman

executive
#9

No worries. Anne-Laure, today happens to be my second anniversary at Burberry in fact. And sitting here today, with our fourth consecutive quarter of positive comps. We're looking forward with clarity and confidence that the Burberry Forward strategy is working. This was our first print where we had women's, men's, accessories, and children's wear, all 4 of our divisions, positive comping together. And we get the confidence because we've had a very deliberate product strategy, and we're seeing the benefits of that strategy and the building blocks of that strategy come through in the financial performance of the business. So we've always said in product, we would lead with outerwear and scarves. And a big, I think, question that many of our analyst friends had was around the seasonality those businesses. And we've been very deliberate in outerwear in terms of having a seasonally appropriate offer for all 4 seasons of the year. So in this quarter, we had very strong sales of our new tropical gabardine introduction. On the backs of Portraits of an Icon, we were also selling these lighter-weight tropical gathering items in the quarter, shorter trenches like our Mayfair jacket. And then, of course, all of our lightweight nylon jackets as well this is the peak time of year, and you can see the growth that we've had in outerwear was really from those different building blocks [Audio Gap] about extending that authority to silk scarves, which were really a highlight in this quarter as well. And make this a 12-month a year business. We built on that heritage this quarter with the Hansa collaboration, which helped double our swimwear business for women and for men. In in men's casual ready-to-wear. A polo shirt is something where we had great authority in our Eddy Polo shirt. I remember talking to all of you a few years ago and saying that we had taken that out of the collection at one time. Now it's here and available in our Polo Galleries in 26 options. And those moves are also driving productivity in our stores when we introduced the scarf bars, when we introduced the Polo galleries, we're seeing productivity growth in our store network, which I know has been something very important for our analyst community and very important, frankly, for us to drive the productivity of these spaces. We'll be building on that with destinations for trenches going forward. Also, outside of our core, I have been very reticent to talk about this over the last quarters until we had real proof points. But now handbags, women's handbags are becoming a more meaningful part of the business. And this has been a very deliberate strategy. of finding our sweet spot with good, better, best pricing in a luxury context. We started the quarter -- or in the middle of the quarter, we had a very positive Mother's Day in the Americas where we were up double digits in the handbag category, but we have strength in women's handbags now across the geographies. And that's attracting new customers to the brand. And I think all of these initiatives help reaffirm my confidence of Burberry's place in the market as a luxury brand with broad universal appeal. As the luxury customer is looking for great value for money, whether that's a scarf for GBP 195 or a beautiful cash mirror trench for GBP 4,000 or a leather trench for GBP 8,000. They want great value for money and to feel like they're getting a product with real authenticity. And so there's never been a better time to be Burberry and to have our unique position in the market.

Loic Morvan

analyst
#10

Josh, you were referring to space productivity improving. I wonder if you could give us a little bit more granularity on that front and how you are satisfied with both traction in what you're bringing to the market as well as rightsizing some of the stores that were diluting retail space productivity as far as I understood. My second question is on brand excitement and getting Burberry at the center of the stage. I thought the initiative you're taking in China is impressive. It dovetails with the DNA of the brand. I wonder if you have thought about the pipeline of initiatives like this that could potentially reenergize the excitement and the buzz around Burberry. My understanding is that you've done a lot to get the foundation correct to get the market position correct to go back to Britishness and the icons. And now that you have the foundation right, you could potentially work on that to get Burberry even more exciting. And I wonder if you have any input that you could share on that front? Lastly, my usual focus, I guess, how is off-price proceeding? And are we right to understand that this is now less important than it had been in the past? And can you give us any granularity on that?

Joshua Schulman

executive
#11

Yes. All good questions. Do you want me to take that, Kate, do you want to start?

Catherine Ferry

executive
#12

I start with the productivity space [indiscernible].

Joshua Schulman

executive
#13

Perfect.

Catherine Ferry

executive
#14

So yes, just on your first point, Loic, I mean, obviously, with comp plus 5% in Q1 and Q4, space slightly down absolutely indicates the positive trajectory of our store productivity. And look, we've guided broadly flat for the year. But within that, we've always been very clear that there will be movement as you saw in the last quarter. So absolutely moving out of nonproductive stores adjusting space where we need to. You want to take just Josh the second?

Joshua Schulman

executive
#15

Yes, absolutely. So in terms of brand excitement, so you're absolutely right. We have worked really hard to build the foundation. And we are very excited about the momentum we're having in the marketplace. We had an extraordinary fashion show this -- for this winter collection and the campaign that accompanies it. I believe, will attract new customers to our brand. We saw that also with our Portraits of an Icon campaign specifically which had 23 global celebrities, and we used that as really an anchor to our 170th anniversary celebration. As we move through the year, we have some particular other initiatives that are happening. Burberry is this unique British brand that has so many stories to tell. And we are really at the nexus of speaking to our heritage and innovation. So in the fall, we will have a we will have a special display on the trench at the V&A in London. And then as we move later in the year, we will cap off our 17th year with an extraordinary exhibit in Shanghai to keep that drumbeat of activities with an emphasis yes, on our hometown in London, but also on the Chinese customer and the [Audio Gap]. We are going forward with confidence that the best is yet to come. In terms of the off-price, component. I think throughout our business, what you'll notice is the quality of sales improving. Whether it's in our full-price channel or in our outlet channel, the quality of sales is improving. We had less markdowns for this season because we had higher full-price sell-throughs. The customer is liking what they're seeing at full price, which require -- which is not requiring the amount of discounting and the type of markdown activity we did last year. So that is very much under control. And while we don't comment on the specifics of the outlet performance versus the full price performance I would say that the outlet village is particularly in Europe, continue to be very challenged with traffic. And so the performance that you're seeing is really led by the full price channel. A little more granularity on the full price channel and particularly within EMEA because that is a diverse market, we are seeing double-digit growth right now in our flagships in London and Paris. And those are being fueled by both the local customer, but also an influx of the American tourists. And so we're seeing the halo from the marketing investment that we have done in the U.S., literally traveling across the pond as those customers are spending more, engaging with us more in these cities. And as a signal of our confidence, today, we're announcing our new flagship in Milan, via Montenapoleone. This is a return to Montenapoleone where we left a few years ago to a really prime space, right, near the corner [indiscernible]. And you'll see the latest expression of Burberry in that environment. You also made a comment about the space reallocation in terms of productivity. We have several good examples of that around the world, one relatively close to home in where we exited a large aging store that was not particularly productive in Brussels, and we moved to a better location, which was which is smaller. And this new store has some of the visual merchandising and product destinations like the scarf bar and The Polo Gallery, and we're driving a much higher productivity in this space. And so you'll see examples of that really like that throughout the world, including at our Regent Street flagship, where we will have more to share in due course, but we've given up some underused back-of-house space in a former restaurant that was attached to the store, and we're going to be able to reformat the space in that very important store, which will be more productive in less square footage.

Operator

operator
#16

We now turn to Antoine Belge with BNP Paribas.

Antoine Belge

analyst
#17

Yes. It's Antoine Belge at BNP Paribas. So 2 questions in the game. First of all, on the you highlighted the performance that you're achieving is really reaching out to most categories. But by region. And I understand that macro might be different. We had a very strong U.S. and in just to mention a few. So I don't know if there is something that would explain why you're doing much better in U.S. and Greater China than Europe? Or if you have any thought on that? . And the second question is about the share price reaction today on, I would say, in line number. So it seems that there could be a seasonality in the margins, starting with the gross margin. So if maybe we could understand why right, that's the case, especially it seems that from the previous question, the sell-through are quite good. So I'm not sure I understand why the margin, especially in H1, I would be -- maybe a bit below what people expected. And also, since you're happily confirming the consensus for the EBIT for the full year, which I think is GBP 246 million. Could you maybe mention some of [Audio Gap].

Catherine Ferry

executive
#18

Calling out, in particular, in EMEA, where we are now seeing locals up. And of course, they were down in Q4. So I would say quite the reverse actually. We're seeing really good traction in our European cities. Really, the reason for the EMEA negative overall comp is, of course, the tourist situation. And that really -- we're seeing strong American tourists, as Josh mentioned. It's really the lack of Asians, of course, with the disruption of the Middle East travel hub that really is continuing to affect tourist flow into EMEA. So I think really actually encouraged by the performance in European cities. So look, on the second point on the gross margin phasing, I would guidance remains. I think what you're referring to really is a phasing point. And this is actually about the fact that we are now returning to a much more normalized phasing. And historically, pre all of the disruption of the past couple of years, we've always generated a higher gross margin in the second half as compared with the first half. And actually, -- this reflects -- there is a seasonal nature to the business. We do have more revenue in H2 versus H1, and we do tend to build up inventory ahead of our peak period. And therefore, naturally, you're going to get a little bit more provisioning in the first half as well. So growing, which is what we're now into growth mode, we are growing this business. The business is normalizing. So you would expect higher gross margin in the first -- in the second half versus the first half. But I would say for the full year, all as expected, you will see margin growth. So I think that really is going to play into a higher profit in the second half versus the first half. In terms of consensus, yes, we're happy with the GBP 246 million. There's a broad range out there. This is just Q1. You probably wouldn't expect me to start trying to move consensus at this stage. But are we feeling more confident whether it's in the short and indeed, more importantly, the longer-term trajectory for Burberry? Absolutely. Just to reiterate some of the points that Josh has made, we are continuing to see improvement quarter-on-quarter. We are seeing more and more proof points that the strategy is working. And therefore, whilst we are not changing consensus at this early stage of the year, we are certainly increasing in our confidence in Burberry forward.

Unknown Analyst

analyst
#19

Maybe just a follow-up very quickly. So gross margin, I understand so stronger in H2 versus H1. But for H1 of this year, will it be down year-on-year compared to H1 of last year?

Catherine Ferry

executive
#20

It may be down slightly. I mean, probably may be down slightly.

Operator

operator
#21

We now turn to Thomas Chauvet with Citi.

Thomas Chauvet

analyst
#22

The first one on China versus Chinese. It's been 3 consecutive quarters that Greater China LFL have outperformed the Chinese cluster by about 5 percentage points. So that suggests Chinese traveler spend outside Greater China remains quite negative in Europe and Japan. Do you think it could reflect a shift in shopping preferences where Chinese consumers are responding positively to initiatives in China, so localized marketing, client events and perhaps the price gap is irrelevant and the Chinese consumer starts to ignore the higher retail price they face when they shop at home versus abroad? My second question on licensing. Could you comment on the [ Coty ] destocking of all Burberry fragrances lines that was a drag on royalty sales and profit last year. Will that be largely over after the first half? I see consensus licensing is still plus 1% for the year. Could you also update us on your relationship with Coty at the time that just returned the Gucci license to Peering a year earlier than planned. Does that put you in a position of strength with Coty as one of their most important partners to strengthen the business from here or to reconsider certain aspects of the relationship of the contract?

Catherine Ferry

executive
#23

Thank you, Thomas. Josh, do you want to talk a bit about the China market and then I'll licensing.

Joshua Schulman

executive
#24

Sure. I think what we're seeing in China is actually very positive. And we're very pleased to see our product and marketing continuing to resonate in one of our largest and most important markets. And we're seeing their response both to our big global initiatives like Portrait of an Icon, which was very focused on our trench category. They were among the regions, which were first on the tropical Gatherdeine trenches, which have contributed a great deal in this quarter and of course, lightweight jackets as well as an anchor. Simply a consequence of the travel patterns. And we have seen disruption in the typical Chinese and Asian travel patterns to Europe ever since the start of the Middle East [Audio Gap] shopping in Europe. I think we hear this from our department store partners in Europe as well that this isn't the era of the big Chinese tour groups coming to Europe, and it's more individual shoppers. And so the volumes of tourists are down coming to Europe, but they're finding what they want at home. And frankly, when you walk the malls in China, you're getting, in some cases, the best assortment in the world, too. And it happens to be we just launched our Chinese Valentine's Day capsule this week. And you have all of these capsule collections that ourselves and peer brands are doing that are giving the Chinese customer more and more reason to shop at home. And we welcome that. We're -- we will welcome the Chinese consumer wherever they want to shop.

Catherine Ferry

executive
#25

And then just on your second question, Thomas. So you'll obviously remember that licensing revenue did decline 9% in FY '26. And that was impacted a little bit by the soft fragrance market. But as we pull that at the time, there's also this lag in brand alignment between our licensing partners and the current Burberry forward setting. I mean, we've addressed that. So we definitely expect an improvement from the minus 9% [Audio Gap].

Joshua Schulman

executive
#26

Yes? We don't comment on the specifics of our contractual agreements or discussions. But what I would say is that we are working very closely with Marcus Strobl and his team. And specifically, as Kate said, there is a lag time in the licensed categories to reflect the evolving brand expression. And our goal is to work closely with them. during this period so that the consumer-facing brand expression of the UDN fragrance lines -- aligns with what you see in our fashion. And we have some very exciting developments in the year ahead.

Operator

operator
#27

We now turn to Carole Madjo with Barclays. Please go ahead.

Carole Madjo

analyst
#28

Two questions on my end as well. The first one, can you come back maybe on the key retail metrics such as AUR, traffic, sales conversion and just share [Audio Gap].

Catherine Ferry

executive
#29

Yes, Carole. So I think I'd start in terms of metrics reasonably similar trends to what we saw in Q4. So really very encouraged by what we're seeing in terms of conversion. So product resonating and fair to say traffic is as it is for the whole industry traffic remains challenging. But of course, we're very pleased with our results, and that is all down to a very strong conversion. In terms of OpEx, so look, again, no change to the full year guidance here. We remain committed to broadly flat OpEx for the year. I think as we start to get into the real detail on the modeling detail or detailed plans of our customer-facing investment for the year. We may well spend a little bit more towards the end of the first half. I mean, I think it kind of right towards the end of the first half because, of course, we want to prepare for peak trading periods, so for festive, for Lunar New Year. So potentially a little bit more than H1 last year. But again, I'm really getting into the detail here. We're just laying out our plans for the year. But the key is no change to our expectations of marketing investment for the full year, absolutely committed to flat OpEx for the year and gross margin expansion and revenue growth.

Unknown Analyst

analyst
#30

I will stick to two as well. So maybe, first of all, to follow up on the wholesale [Audio Gap] driving that I mean, I guess it's usually seen as a bit of a leading decade of the brand momentum. So yes, if you could just tell us if maybe there's anything one of the nature. As I think Antoine mentioned earlier, is the phasing, but then also the EBIT outlook, which you expect to be unchanged despite more positive effects and obviously, also that wholesale upgrade. So I'm just wondering I mean, is there really like a small underlying downgrade in there, which, clearly, I guess, that's how the market understands it, given the share price reaction? Or if you're just -- if you can trust you're just being extra cautious. That would be very helpful.

Catherine Ferry

executive
#31

You want to take the wholesale one and give a more flatter there, Josh, and then I'll talk to consensus.

Joshua Schulman

executive
#32

Sure. So indeed, we are very pleased with the wholesale numbers. And even more than the numbers, we're pleased with the underlying sentiment and what we hear from the wholesale partners. This is one of the few areas where we can get an objective benchmarking of our performance versus our peers. Because when the teams from Burberry stores come into our showroom, they have an open to buy and they will tell us what they think, but they have to buy Burberry. Our wholesale partners can buy any luxury brand. And they have been voting for Burberry with their open to buy. And I think it's a couple of things. I think one is the strategy is working and they're seeing higher full-price sell-throughs from Burberry, and they really love some of the innovations and newness that they saw in our collections. So particularly, we have a cashmere shop that will be in our flagship stores and in many of our wholesale partners that will be anchoring our assortment for the festive period. And there was a lot of excitement there. There was a lot of excitement for new directional outerwear shapes that were linked to what Daniel put on the runway for the winter show, the styles that were derived from the runway expression. So all of that was really positive. From a geographic point of view, we're seeing it across the board. Obviously, America wholesale is very important to us. And we've strengthened our presence there across our partners. The situation with Saks Global, now the Exemplar group has stabilized. We're actually going to be in fewer doors year-on-year with that group. But overall, even in fewer doors in America across all of our partners. This is another story of quality of sales. We had a strong around the world, there's a significant consolidation of the main wholesale partners. So in Asia, the duty-free channel in China has really consolidated with the China Duty Free group. And we have a terrific relationship with the China Duty Free group. And again, that's based on the strong performance in their market. And picking up on what Thomas was mentioning before about Chinese shopping regionally. We're also seeing strong growth in Hong Kong and Macau, which are now being operated through Chinese partners in the duty-free area. And so that has been very positive for us as well. And then in Europe, there's been a big consolidation with the Central group. And they are very strong partners with us [Audio Gap] All basically voting with their open to buy for Burberry, even though Wholesale is only about 12% of our business. We consider this leading indicator to be a great sign of the brand momentum and our resonance with the consumer.

Catherine Ferry

executive
#33

Just to follow on from that and the question on consensus. I mean, as you've just said, firstly, we are very encouraged by the wholesale results. Yes, clearly, there's an underlying upgrade there. On FX, again, you're right, sitting here today. It's certainly less of a headwind than it was just 8 weeks ago, but it is a moment in time. And actually, I think that the pound over the last few days, it's literally strengthening as we speak. So I think it's just too early in the year to move the outlook. There's a very broad range in consensus. And I just want to state is absolutely no underlying upgrade. In fact, quite the opposite. You asked me about being cautious. I think I would prefer to be cautious just 3 months into the year. But am I encouraged by how we've started the year. Absolutely. And I think our focus now is on execution and on delivering revenue growth and margin expansion this year and beyond.

Unknown Analyst

analyst
#34

So can I just follow up? Because I think maybe you may have had it back in that you said that there is no underlying upgrade. Did you mean there's absolutely no underlying downward.

Catherine Ferry

executive
#35

Apologies. I actually meant -- yes, I meant this it was your question that apologies, there's no downgrade at all. So I think my point being, we're encouraged by wholesale, FX is a moment in time. We're really encouraged by our performance. So absolutely no downgrade. Apologies. Thank you for clarifying that.

Operator

operator
#36

We now turn to Grace Smalley with Morgan Stanley. [Operator Instructions]

Grace Smalley

analyst
#37

Can you hear me?

Catherine Ferry

executive
#38

Yes, we can hear you.

Grace Smalley

analyst
#39

Great. So my first question, please, would just be I appreciate it's a sales call, but just to touch base on an update on your medium-term margin outlook. So very clear from your comments on this year on the margin expansion you expect but if you could also just come back to the medium-term margins and walk us through your confidence on medium-term margin trajectory and the confidence that you have to return to a high-teen margin over time. And how we should think about the building blocks to get there, so sort of what top line growth we need and how it's split between gross margin and OpEx leverage from here? So more 1 on the multiyear margin story than this year? And then sorry, just to come back again on this H1, H2 gross margin dynamic, just given the amount of questioning -- questions you are getting on it this morning. Just on the inventory provisioning. Can I just confirm that your comments on gross margin etentially being slightly down in is not a function of increased discounting and that you are comfortable with your inventory levels, given all your comments on full-price selling, and it sounds like it's more a function of just normalization of the business and growth in the business and you're building inventories into kind of your expectations for growth in H2. If you could just double click back on that.

Catherine Ferry

executive
#40

Absolutely. I mean, look, I think, firstly, in terms of the long term, I hope you picked up from our comments today that our confidence in the long-term trajectory business is certainly increasing. The strategy is working. I think with every time we come to talk to you, we have more and more proof points that Burberry forward is delivering. And ultimately, it is this that is going to drive the revenue growth. On the margin, absolutely, we've stated an ambition to get back to 70% gross margin. We were there just a few years ago. You saw a really good uptick in the year just reported, and we will continue with gradual improvement back towards the 70%. Likewise, on OpEx, we've guided to broadly flat OpEx this year. And then you will really start to see the leverage coming through. So I think all of the building blocks that we laid out for the year just reported remain. And we are, as I say, our confidence is certainly growing on that. On the margin point, we are very comfortable with our inventory position. And I think as you've just heard, the quality of sales is really the point that we want to land today. Lower markdown year-on-year, certainly less discounting, productivity is growing. So you are absolutely right. This is just a point that we are now returning, if you like, to a more normalized level of provisioning. So don't forget that during FY '25, we made significant inventory provisions. You'll remember, that was -- and we recognize the gross margin impact at the time. Then of course, FY '26, first half, gross margin did benefit from the sale of the inventory that had already been provided for in an earlier period. and that just naturally creates tougher year-on-year comps for H1 this year for full year '27. So your comments are absolutely right that we are -- it's not to do with inventory positions. We're very comfortable. We're in a cleaner position than we have ever been.

Operator

operator
#41

We now turn to Charles-Louis Scotti with Kepler Chevreux. [Operator Instructions]

Charles-Louis Scotti

analyst
#42

I have two. One on the Middle East and one on e-commerce. The first one, you mentioned that trading with local customers in the Middle East improved during Q2. Was this improvement gradual on a month-by-month basis throughout the quarter? And also, could you give us an indication of where local demand currently stands versus last year? And what level of impact have you assumed in your budget for the next 3 quarters? . And secondly, on e-commerce, it seems to be very buoyant. Could you remind us how large this channel is within your retail business and whether the strong momentum is broad-based across geographies. And I assume this performance is primarily driven by new customer acquisition. But could you provide some color on the mix between new and existing online customers? And has this contribution from new customers increased meaningfully in recent quarters?

Catherine Ferry

executive
#43

So perhaps I'll just take the Middle East one first. So just as a reminder, the Middle East is just 2% of our global sales. when the conflict initially kicked off, we did have some stores closed, but they quickly all reopened. But generally, the Middle East for us, it's, therefore, not that material. And it is quite -- very much a tourist market. So I did make some comments that the local performance has improved quarter-on-quarter. But really, the main dynamic there is, of course, the influx is, of course, the influx of tourists. Sorry, the second question on [indiscernible].

Joshua Schulman

executive
#44

Do you want me to take that? So we're really pleased with the traction that we have in e-commerce. And it's -- in many cases, it's the front door for Burberry [indiscernible] to Burberry forward, earliest in the e-commerce channel. The channel is particularly strong in the Americas. And we're starting to see a younger customer come in through the e-commerce through the e-commerce channel. A lot of what we have been doing there is about enhancing the customer journey with more personalization and making sure that the content is really engaging and shoppable. So a great example is how we used to style our product in a very almost clinical manner. And now we've been doing much more robust styling. We've been doing category destinations and the category destinations changed the experience around trench to show the full variety and to really have our heritage trench an area for our tropical gabardine trench. So you have stronger story telling, better visualization and a 360-degree approach. We've also brought more the blend of art and science here to target our customers. And the good, better, best strategy is really working in e-commerce. When you go through and you look at the assortment, there are really key recruitment drivers here, and it's a place where we can bring to life ideas, creative ideas like our Hansa G collaboration, which was the anchor to our summer shop. So in a quarter like this, we saw an important uplift in transactions. And we're looking forward to build on this with all of our initiatives for the autumn winter ahead.

Operator

operator
#45

This concludes our Q&A session for today. I will now hand back over to Kate Ferry for any closing remarks.

Catherine Ferry

executive
#46

Thank you, all of you for joining us this morning, and we'll look forward to updating you again with our half 1 results post the summer.

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