Burgan Bank K.P.S.C. (BURG) Earnings Call Transcript & Summary
February 19, 2025
Earnings Call Speaker Segments
Elena Sanchez-Cabezudo
attendeeGood afternoon, everyone. This is Elena Sanchez from EFG Hermes, and I would like to welcome you all to Burgan Bank's Full Year 2024 Earnings Call. I would like to hand over the call now to Hamad Al Bader, Manager, Investor Relations, so that we can begin with the presentation. Hamad, please go ahead.
Hamad Al Bader
executiveThank you very much, Elena. Good afternoon, good morning, everyone. Pleasure to meet with you again at our year-end results. Glad to have you all here. Joining from Burgan are Mr. Khalid Al Zouman, our Group Chief Financial Officer; Mr. Gaurav Handa, Assistant General Manager of the Finance Group; Mr. Animesh Aseen, Executive Manager, Strategic Solutions, Sustainability and IR; and myself. We should cover the slides over the next 20 minutes or so, and we would welcome your questions at the end of the presentation upon the summary. Starting with a quick background, 2024 was truly a remarkable year for Burgan. It was filled with significant achievements and transformative moments. We'd like to provide an update on our strong financial performance and key milestones achieved during this year on this call. With that, let me start with Slide #8, which demonstrates our concerted efforts, resulting in strong progress across key strategic pillars and identified focus areas. We continue to pursue out the Kuwait-centric strategy, with focus on building distinctiveness during the year. We renewed our Private Banking and Wealth Management segment under a new motto of Building Trust and Growing Wealth, while revamping the offerings to make it more comprehensive. We have also launched exclusive products and optimized our branch networks for each of our private banking clients. On the retail side of the business, the team has continued to bring positive changes through a major facelift of the existing products and services while also optimizing the branch networks. We continued to deliver strong numbers on the retail side, with average loan volumes increasing 12% year-on-year and deposit base increased around 45% year-on-year, continuing to outperform the market. On the corporate side of the business, we focused on diversification of our book and continued our growth trajectory. We have also focused on streamlining our cross-selling efforts and enhanced our fee-based revenue streams. With that, the cross-sell for our Kuwait franchise improved by around 5% year-on-year. And as a testament of these efforts, the customer satisfaction scores for our key businesses in Kuwait, averaged at 86%, and that was based on an independent third-party survey by IPSOS, one of the leading market research companies. Moving on to the acquisition of UGB, Bahrain as part of our strategic asset reallocation strategy. As we have highlighted in the past, we are really excited about this acquisition. This provides Burgan with an opportunity to tap into key growth sectors or key high-growth sectors of Islamic financing and investments. And the complementary business model of Burgan and UGB along with Kamco would create significant cross-selling, upselling opportunities along with the various integrational synergies. The purchase consideration for the acquisition has been negotiated to around $190 million, which is more or less roughly translated to onetime book of UGB. The initial impact of the deal is expected to be around 60 to 70 bps due to consolidation. However, the exact impact would be determined and disclosed at the final close, meaning the date of the transfer of shares into Burgan's name, which is more or less expected to be completed in March of this year. Moving ahead to digitalization which has been an area of relentless focus for Burgan, some notable achievements here during the year was the appointment of TCS for a complete overhaul and upgrade of our core banking system. This is, I think, monumental deal for Burgan as it's expected to enhance the capacity to launch new products faster, standardized processes and optimized customer journey and achieve significant operational efficiencies. Also another crucial milestone for the whole group was our Turkish award-winning digital platform, ON by BBT, reaching a client base of 1 million within 3 years of launch. It continues to grow leaps and bounds in loan, fund deposit volumes, while continuing its consistent investments in brand awareness alongside launching new products and services. I think apart from the above, we continue to improve our online and mobile applications in Kuwait and in the overall group and subsidiaries. Moving on to our progress on sustainability and the ESG front. We continue to build on the reporting and governance framework. We have established a few years back. We also completed the Materiality Reassessment of our key priorities this year, and we have developed ESG action plans for each business unit accordingly. We are also making steady progress on the integration of climate risk as part of our risk framework. Some key achievements -- or I'd say, what crowned all of this was some achievements during the year. One was achieving the LEED Certification for our Head Office, also partnering with the DHL on their GoGreen initiative, also partnering with Tadwire for waste management and recycling initiatives and also training programs for employees, key executives and various initiatives to further enhance our CSR activities, amongst others. With this update, I will hand over to my colleague, Gaurav, to cover the key financial highlights for the group.
Gaurav Handa
executiveThank you, Hamad. Good afternoon, everyone. We'll now move to Slide #10 for the performance highlights for 2024. As apparent on this slide, Burgan delivered another strong year of solid performance with all critical KPIs trending in the right direction. In line with our strategy, we continued the momentum of expanding our balance sheet and delivered strong growth metrics for 2024. The group's assets grew by an impressive 10% year-on-year to reach KWD 8.2 billion. Our asset book in Kuwait grew by 8% year-on-year and reached KWD 6.5 billion. Strong progression of our asset base also emerged into noticeable improvement in our top line and bottom line results. The group's revenue reached KWD 229 million, up 3% year-on-year, driven by high net interest income, supported by improved margins. Our cost of credit remained low at near 10 basis points. Consequently, our net income remained robust at KWD 46 million, up 7% year-on-year. In terms of asset quality, our NPL ratio remained low at just 1.8% of our gross loans, marking an improvement of 20 basis points year-on-year. Please do note that NPLs are well provided for and adequately covered. Burgan's capital position continued to remain strong with CET1 of 12.6% and CAR of 18.6%. In light of this positive performance, our Board has proposed a cash dividend of KWD 0.006 per share and bonus shares of 5%. These are subject to shareholders' approval at the AGM. Moving on to the next slide, #12. Our revenue increased 3% year-on-year, driven by higher loan volumes and improved margins. Our net interest income for the year stood at KWD 157 million, up 17% year-on-year. Burgan's operating profit remained marginally below last year due to higher operating costs mainly attributable to staff expenses and continued investment in IT and digital infrastructure. This also explains the slight uptick in our cost-to-income ratio versus last year. Despite the cost pressures, we delivered robust bottom line figure of KWD 46 million, which was 7% higher than previous year. Accordingly, our value to shareholders in terms of EPS also improved by 8% year-on-year. Moving on to next slide, #13, on group's asset quality metrics. During 2024, our NPL ratio improved by 20 basis points year-on-year to a very healthy 1.8% of our gross loans with a strong cash provision coverage of 162%. Provision buffers over ECL requirement were KWD 65 million, which further reassures Burgan's strong coverage profile. Lastly, cost of credit remained very low at just 10 basis points iterating inherent strength in our credit portfolio. Moving on to Slide #14. Burgan's loan book grew by 6% year-on-year to KWD 4.5 billion, predominantly driven by growth demonstrated by our Kuwait franchisee, which saw its loan portfolio grow by 7% year-on-year to reach KWD 3.6 billion. As indicated on the previous slide, the asset quality improvement is also apparent on the loan by stages where year-on-year improvement in Stage 1 and reduction in Stage 3 exposures. In terms of overall asset base, Burgan closed the year with a book of KWD 8.2 billion up 10% year-on-year, while Kuwait asset book stood at KWD 6.5 billion, up 8% year-on-year. Noticeably, 27% of our gross exposures remained in liquid assets. I will now hand over to Mr. Animesh to cover the next few slides.
Animesh Aseen
executiveThank you, Gaurav. Good afternoon, everyone. Let's now move to Slide #15 to discuss Burgan's liquidity. Burgan's liquidity position remained extremely solid. Our deposit base was robust at KWD 5 billion with a growth of 10% year-over-year. Our deposit mix also remained largely stable with strong CASA levels of close to 31%. Burgan's regulatory loan-to-deposit ratio for the year was very healthy at 81% and well below the regulatory maximum of 90%. Both LCR and NSFR remained very strong at 153% and 116%, respectively, as compared to regulatory minimum of 100%. Moving on to the details of our regulatory capital position on Slide #16. Our CET1 and CAR ratios for 2024 stood at 12.6% and 18.6%, respectively. These levels indicate strong CET1 and CAR buffers of 210 basis points and 460 basis points, respectively, over the required regulatory minimum ratios of 10.5% and 14%, respectively. The current level of capital are extremely solid and gives Burgan enough room to continue its momentum on further expanding its assets book and improve shareholders' returns. Let's now move to the next slide, 17, which provides an aerial view of our -- of the key metrics of our franchises. Emphatically, Kuwait continues to be the largest contributor to the group's asset base, our Kuwait franchise is robust with decent margins, improving cross-sell and strong asset quality metrics in a tough competitive and matured market. As far as our international operations are concerned, all leading indicators remain stable with no major surprises. With this, I will now hand it over to our group CFO, Mr. Khalid, to conclude this presentation.
Khalid Al Zouman
executiveThank you. Thank you very much. Now we're moving to Slide #19, which is in summary. As we mentioned earlier, for the year of 2024 was a year where we saw our strategy in action across the horizon, resulting into strong financial performance. That further cemented Burgan's strong market position. Going forward, we expect risk collaborated prudent growth to continue a renewed pace with Kuwait at the front, focus on building asset-light revenue streams, particularly with the acquisition of UGB and Kamco, continued investment on digital and IT infrastructure, continue with our proactive risk management, ensuring low cost of credit. And with that, I will conclude our presentation today, and we'll hand it back to Ms. Elena to coordinate the Q&A sessions.
Elena Sanchez-Cabezudo
attendee[Operator Instructions] We will take a question from Chiro Ghosh.
Chira Ghosh
analystCan you hear me?
Elena Sanchez-Cabezudo
attendeeYes, we can.
Chira Ghosh
analystYes, yes. So I have 3 very quick questions. So of course, it looks like a good result, primarily. Just a couple of things. First is asset quality appears to have improved quite a bit, especially it seems like there is some recoveries in Turkey. So if you can give some color on it and what would be the kind of provisioning you would be looking at? And purely from asset quality point of view, what would be your outlook next year? Similarly, even the margin in the fourth quarter, again looks good. So is it sustainable? And again, what kind of margin you would be looking for 2025? And quickly, if you can touch on the corporate tax. So what kind of corporate tax you are expecting for 2025? These are my questions.
Gaurav Handa
executiveYes. So we'll take your questions in the sequence. Asset quality, yes. So we had an improvement of 20 basis points from 2%. We have reduced it to 1.8%. If you remember our previous calls as well, our target was to be below 2%, and we have managed to achieve that. And even for 2025, we -- in our planning, we are assuming that we will be within this levels of 2% at even end of 2025. In terms of recoveries, not just Turkey, there were a couple of recoveries in Kuwait as well. These are from the customers that we had written off years ago. Usually, the legal process takes time. And our legal department was successful in having some decent amount of recoveries this year in Kuwait. And the Turkey revenue recovery drive continues as is as we have been recovering consistently over the last few quarters. In terms of projections for 2025, yes, the cost of credit this year, net of recoveries was just 10 basis points. It's difficult to forecast what would be the cost of credit, but usually, we assume around 30 to 40 basis points credit cost every year when we do our internal planning.
Chira Ghosh
analystThis is a gross level like ex recovery?
Gaurav Handa
executiveGroup level, yes.
Chira Ghosh
analystNo, I'm saying is it ex recovery, 30, 40 basis points?
Gaurav Handa
executiveNet of recoveries, yes. In terms of corporate tax, yes, this was announced lately in Kuwait. The executive regulations are still pending. So definitely, this is applicable to we being part of the KIPCO Group. It's applicable to the ultimate holding company. So we will form part of the corporate tax regulations. However, still, it's -- we are internally estimating the impact and we would disclose this in our subsequent calls. I hope I've answered all of your questions.
Chira Ghosh
analystNo, the last one was on the margin. In the fourth quarter, the margin appears to have improved. So, if you can...
Gaurav Handa
executiveYes. So the major improvement in the margin is coming from our Turkish franchisee. We -- one is their policy rates have increased significantly. Second, the treasurer there has strategically, he's borrowing in dollars and lending in Turkish lira, where they are able to make a good decent amount of spread as rather just having a Turkish lira, Turkish lira book. So they have done the strategic reallocation of funding and lending where we are able to make good margins, and this resulted in a significant improvement in margins in Q4. For full year, we are -- we were at 2.3%. 2025, as of now, our reading is that the Fed is expecting around 2 cuts, but mostly in the second half of 2025. And we think Central Bank might follow just one of them. If there is a -- until first half, we don't expect any compression. But second half, if there is a cut in Central Bank discount rate by 20 basis points, there could be some marginal compression in our margins. But we think we should be in this 2.2%, 2.3% range in 2025 as well.
Elena Sanchez-Cabezudo
attendeeWe will take the next question from Rakesh Tripathi. Rakesh, can you hear me? We can't hear your line.
Hamad Al Bader
executiveElena, we can't hear Rakesh.
Elena Sanchez-Cabezudo
attendeeYes, I couldn't hear him either. So we will move on to the next one. Next question from Konstantin Rozantsev.
Konstantin Rozantsev
analystI wanted to ask a few quick questions on the dollar-denominated Tier 2, which is callable in 2026. So the first one is, should we expect it to be called or not? If you could provide any color on that. If you consider calling it, then should we expect it to be replaced with any other instruments, any other sub or there's no need for the bank as you perceive this to replace this with anything? And lastly, if you consider replacing it with anything, should we -- when should we expect this replacement instrument to be issued?
Gaurav Handa
executiveYes, you're right. 2026....
Animesh Aseen
executiveYes, the call is due next year. So the call is expected -- is due next year. And unfortunately, for all of your questions, I'll have to say that due to regulatory compulsions, we cannot answer or provide any guidance. So that decision would be taken closer to the first call date and then it will be accordingly communicated. But it is not allowed for us to give any guidance on this front, unfortunately.
Elena Sanchez-Cabezudo
attendeeWe will take the next question from [ Al-Shakar ].
Unknown Analyst
analystI have 2 questions. The first one about your NIM sensitivity to the interest rate cuts. So let's say, what's the margin for every 25 basis interest rate cut? And my other question is about other income in the fourth quarter was quite high. So if you can shed some light on the drivers.
Hamad Al Bader
executiveSo sorry, can you repeat your second question? Your first one was clear. It's about NIM sensitivity to interest rate cuts. But your second question...
Unknown Analyst
analystYes. My other question is about the other income in the fourth quarter. It was quite high. So can you tell me if it will be -- what the normalized level for the other income? And what were the drivers in the fourth quarter?
Gaurav Handa
executiveSure. So we'll start with the first question. So usually, 25 basis cut from Central Bank of Kuwait impacts us negatively by around KWD 2 million to KWD 3 million annually, and which translates to around 4 to 5 basis points on our margins on our NIMs. If the rate cut happens in the second half, the impact is half of this, so 50% of that. So this is the annual impact of 25 basis point cut. On the second question, other income, usually, we had some sale of debt to asset swap that we had recognized earlier in settlement of debts and we realize some gain on those sales, and some income was generated from those assets, which we recognized in Q4. Usually, every year, we have some or the other income -- other income, such kind of incomes, so from certain vehicles, which we have in leasing company in Turkey or some assets that we have recognized, which are held for sale. And usually, it is at these levels. If you look at '23 as well, we made KWD 20 million, and '24, we made KWD 22 million. It's difficult to forecast this, but it's consistent and comes in every year. So we can expect some income in 2025 as well.
Elena Sanchez-Cabezudo
attendeeWe'll try again to take the questions from Rakesh Tripathi. I don't know if you can hear us. Rakesh? All right. I think he has a problem with the line. So we'll move on to the Q&A questions that we have received. One of them is, could you give us any update on mortgage and debt loss? When do you expect these loans to come through? How are you positioned to benefit from the mortgage loan when it comes through?
Hamad Al Bader
executiveYes. So I'll take those questions. So when it comes to the mortgage law, I think we've reiterated during our past calls and even currently, that it's being [ broad ] now. But I think it's currently imminent and very close to being passed. News agencies and I mean, locally, everyone is speaking about the mortgage law and the new edits to it. I think it's still in its final stages, we should expect more or less a resolution and then immediate decree being passed. A lot of parties are going to be involved, not only banks. You're talking about banks, you're talking about developers, you're talking about the credit bank, you're talking -- and will it be directed to the only -- to the list that is within the housing welfare or it's going to be available to everyone? I mean the limit that increased now the initial talks and not to be quoted, but it's around KWD 200,000 to KWD 210,000, a significant increase to the previous limit that was presented. But given now the decision-making and the government is much smoother, and the expectation is that it's very imminent very soon. So hopefully, once the law gets, I mean, gets approved by an immediate decree, then we will shed light more on the opportunity and more on the details of the mortgage law. I think when it comes to the debt law, it's not something very new to Kuwait. We had a debt law before and it stopped back in 2017. But before talking in particular on the debt law, if you see there is a -- starting with the government, there is a big optimism about the government in Kuwait and the direction, the thrust on project spending. And the good thing is that there is an agreement on where to spend money, how to spend it. Project awards have increased significantly. The government through the Minister of Finance repeated multiple times during press conferences, public forums that even if the debt law goes into action, public-private partnerships are very important. And when we say private sector in Kuwait, notably banks are the vital role -- play a vital role within the private sector in Kuwait. And then if we look at the context of financing overall, you're seeing hundreds and hundreds of projects are being -- into the pipeline being passed combined value of more than USD 42 billion, USD 43 billion, and that is included in the draft of the '25, '26 budget, the government's or the country's budget. Some of them have already started as we read them here. So I think there is a true candid movement and approach by the government to boost economic growth. Prime Minister himself urged global companies to open branches in Kuwait, open borders to investments. The direct investment promotion authority has been working relentlessly to open the doors to foreign companies in Kuwait. So I think the debt law is also very close. We're still waiting for the final draft law to pass. But again, if we look back to pre-2017, you know that the law would probably allow government to borrow locally, internationally, including selling bonds. So I think it's an initial phase once the law or the executive law gets passed, I think more details should come into light and then it would be more visible to everyone.
Elena Sanchez-Cabezudo
attendeeThank you, Hamad. We'll take the next question on capital buffers, which you have discussed already, but the question is around how -- about the acquisition of UGB, how you plan to boost your capital buffers after the UGB transaction?
Animesh Aseen
executiveSo currently, we have a very strong capital levels, as we already mentioned. And given the current CET1 is almost at about 12.6%, which is like 210 basis points over the required levels. We are anticipating based on our initial workings that when we consolidate UGB, the impact on group's capital would be around 60 to 70 basis points. So that will still leave us with almost 12% of CET1, right? So this is pretty healthy. That will be almost 150 basis points over the required levels. And plus -- so we do not see a reason or a need for boosting our capital at this stage because this growth is going to sort of -- we have to also make sure that our return on equity is properly optimized, right? So we also don't want to carry a lot of capital, which results into lower return on equity. So balancing all of these plus the anticipated profits or synergy benefits that we see with this acquisition, we think our capital ratio by the end of 2025 should be in the region which is comfortable in terms of regulatory minimums as well as optimized from the return on equity point of view.
Elena Sanchez-Cabezudo
attendeeThank you, Animesh. We'll try to take the question again from Rakesh. If you can hear me, please go ahead and ask your question.
Rakesh Tripathi
analystAm I audible?
Elena Sanchez-Cabezudo
attendeeYes. You are.
Rakesh Tripathi
analystSorry for the technical issues. Just on the -- to follow up on the capital adequacy. You mentioned you would have about 140 bps kind of buffers even post the UGB Bahrain acquisition, which is fair. But looking at about 10% kind of growth that was seen in 2024 and your CET1 ratio basically contracted about 90 basis points with that 10% kind of growth. Now assuming -- and given that the prospects are good with increasing project activity, increasing corporate growth, if you have similar kind of growth in 2025 and another 80 to 90 bps kind of CET1 contraction from there because of the additional growth, then you would be somewhere around 50, 60 basis points kind of buffers by the end of 2025. And that's why I wanted to hear a bit from you on how you are looking at this in particular and the potential impact on your CET1 from the combination of 2025 growth and the UGB Bahrain acquisition. That's the first one. The second question I had was on your asset quality. So there's been significant improvement in NPL ratios, especially from where it was in the first half. But what I also noticed in your financials was a sizable write-off, particularly in the last quarter of the year. And while there are usually write-offs in the fourth quarter, this time around, the total write-off for 2024 was somewhat larger than what we've seen in the recent past by Burgan. So if you could talk a little bit about that and how you see the total -- the broader asset quality in the -- when we take that into consideration. The third question I had was around your noninterest income. And just wanted to understand with the bank looking to diversify revenue streams, grow asset-light revenue streams, somehow the noninterest income has not really performed in the same fashion in 2024. In particular, fee and commission income was also somewhat flat despite a 5.5% loan -- net loan growth. So if you could talk a bit about what happened there? And how should we expect the fee and commission income as well as the rest of the noninterest income to evolve in 2025? And lastly, if you could just give a sense of where the retail market share is now vis-a-vis where it was, say, a year, a couple of years ago?
Animesh Aseen
executiveSure. So I can start with your question on the capital. So I mean, if you look at historically, so Burgan has always operated with a buffer of about 50 to 100 basis points. That has been our comfort zone because like -- for the sake of repeating myself, let me say that we also look to optimize our return on equity. So we don't want to be overly capitalized. So that's one thing. Secondly, like you mentioned, the focus or the strategy of the bank is directed towards more asset-light business, which implies lower RWA consumption and hence, better return overall on a total asset basis as well as on the capital basis. So that is one area that you will see growing this year, particularly with the acquisition of UGB and Kamco. We -- there are significant -- as we have mentioned, there are significant integrational synergies that we see, a lot of complementary offerings, which will enhance -- not only it will support Burgan's revenue stream, but for the complementary businesses of UGB and Kamco as well. So as a combined, there is a lot of avenues of growing this asset-light business that we are talking about. So that is one of the key priorities for the bank as well. And I think when we were discussing overall development page today, we also highlighted the fact that there is a special emphasis being put on cross-selling. So that, again, is to bolster your noninterest income, which will not consume as much capital but would generate the returns. So this is where we are. So our focus is to develop on those lines. And so what this will do is obviously increase our bottom line without too much pressure on the capital. So this is our strategy. This is how we want to go ahead. But at the same time, like I said, even with the numbers that you mentioned, we would still be about 100 basis points above the requirement, which is a fair thing because historically, we have always been in that region. This -- again, this acquisition is also part of our growth, if you think about it, right? It's the capital that was freed up due to the sale of BoB as well as BBT had to be redeployed. And this is an opportunity for us to sort of getting that redeployed so that we can enhance the return of our shareholders ultimately.
Rakesh Tripathi
analystThat is fair. That is fair. And if you could talk about how -- what happened with the noninterest income, particularly fee and commission income in '24 as well and how we should see that evolving?
Gaurav Handa
executiveYes, sure. I'll take that. I'm not sure, Rakesh, maybe, but you might remember, we mentioned this in our previous quarter calls as well. What happened in 2023, the policy rates in Turkey were very low. They were at around 9% to 10%. So when we were lending to our clients, we were charging them a decent amount of rollover commissions. So we increased our fee and commission income in Turkey significantly in 2023. Now with the policy rates increasing significantly in 2024, we were not able to charge that rollover commission, but we were able to make a significant -- we improved our margins significantly. So that growth that has come in net interest income is at a cost of that fee income. So we made fee income in '23. In '24, we made net interest income and the drop that you see in the group's fee income is coming mainly from Turkey. When it comes to Kuwait and Algeria, their fee income has been increasing -- they have actually increased in 2024. And in 2025, with the expected projects that are going to come in, we are -- before the lending starts towards those projects, we actually have the noncash business coming in initially where you have guarantees to be given to customers, to contractors, the LC import business, the [ LC ] business. So that will support our fee income growth in 2025, in addition to the Kamco and UGB acquisition that we are going to have in 2025.
Rakesh Tripathi
analystThat is very clear. That makes a lot of sense. On the write-offs?
Gaurav Handa
executiveYes. So in terms of asset quality, yes, there was -- we have been building precautionary provisions against one large customer. We were expecting one customer to default. However -- so we have used those precautionary provisions that we are building, and we have written-off one of the large customer. So it's just one large customer. It's more than half of the write-offs that we have done in 2024, especially in Q4 2024. The process -- we have some collaterals against this. So the recovery process will continue, but it will take some time, probably maybe 1 or 2 years by the time we can recover this amount. But yes, there was one large corporate customer that was written off in Q4.
Rakesh Tripathi
analystSo as of now, do you see any stress anywhere as far as asset quality is concerned? We've typically seen over the last few years that the first half of the year, usually 1 or 2 large exposures. For the last couple of years, at least, such has been the trend that 1 or 2 exposures deteriorate or are conservatively accounted for as NPLs and there is a significant increase and that kind of tapers out towards the end of the year. Should we expect a similar trend this year or something different?
Gaurav Handa
executiveI think you're right. It happens in the banking business, there are usually 1 or 2 customers that -- even corporate customers. In addition to retail, you usually have these NPLs coming in every time. But even corporate customers, you have some of the customers that default. But then most of them are collateralized. So the NPL does go up during the quarters. By the end of the year, whatever recoveries we make during the year from the previously written off customers, we use those provisions to write off the new NPLs. And then the same cycle continues. The ones that are written off this year, the legal process would continue and maybe 2 to 3 years later, that recovery would come in. So it's a cycle. It keeps happening. Now the ones we have recovered this year were written off like 3 to 4 years ago. So that's the process what we follow. And most of the banks follow that in Kuwait. You have recoveries from other previously written off customers, you make provisions against your current NPLs and then you follow the recovery process.
Rakesh Tripathi
analystThat is very, very clear. The last one was on your retail market share, where it is now vis-a-vis where it was and your broader growth outlook for 2025. You mentioned already that a lot of the new business that will come in will be on the noncash side, on the guarantees side and so on. But overall, what kind of growth do you foresee in 2025? How should we look at Burgan basically as a growth entity in this year?
Gaurav Handa
executiveYes, sure. So starting with retail, since we have started focusing on our retail strategy, we have been growing at around 10% to 12% every year. Although we have a smaller base, we started with around KWD 300 million loans 3 years ago. As of now, we stand at more than KWD 500 million. In terms of market share, it's still low. Our market share is somewhere around 3%. However, with the growth that we see, we do plan to increase our market share in retail loans as well. Overall growth 2025, we expect in line with 2024, around 7% to 8% growth in our loans. Predominantly, this will come from the Kuwait franchisee. The other franchisee in Algeria and Turkey are also growing. But in Turkey, usually, you have the devaluation, which takes away the growth that you actually do in your business. So at the group level, we expect around 7% to 8% growth in 2025. It could be higher, but this is the minimum that we expect this year. I think we have covered all of your questions, if there is any...
Elena Sanchez-Cabezudo
attendeeYes. All of them have been covered. I have a few additional questions here in the chat. What sectors drove loan growth in 2024?
Hamad Al Bader
executiveCan you come again, Elena, please?
Elena Sanchez-Cabezudo
attendeeSorry, what sectors drove loan growth in 2024?
Gaurav Handa
executiveMainly in construction and trade.
Elena Sanchez-Cabezudo
attendeeAll right. Additional question here in the chat. What is the driver of your low CASA share of total deposits? Any strategy to improve this ratio?
Gaurav Handa
executiveYes. So our CASA is around 30% to 31% overall. The actual balance, the volume in CASA is increasing, but because our deposit base is increasing as well, so we have maintained at around 30% to 31%. Now with the interest rates, once the interest rate starts falling, we can see further improvement in our CASA in subsequent years.
Elena Sanchez-Cabezudo
attendeeAnother question. The cost-to-income ratio deteriorated to 57% last year. What was the driver for the increase? Can you give guidance on cost-to-income ratio for 2025?
Gaurav Handa
executiveYes. So one of the major increase in our cost base was the inflation in Turkey. Usually, the staff increments that happen are based on the previous year inflation. So in 2023, there was around 70% inflation in Turkey, which resulted in a hike in 2025, whereas the revenue did not increase with the same pace. So this was the key reason for increasing our cost to income at 57%. However, in the next -- we have -- we are keeping a target of around 50% on a medium-term basis. In the next 2 years, we should be able to achieve that if we -- when we see a decent growth coming in '25 and '26.
Elena Sanchez-Cabezudo
attendeeAnother question, it's a follow-up on NIMs that you already discussed. Has the full impact of the 25 basis points rate cut of 2024 already been translated into the books?
Gaurav Handa
executiveYes. The rate cut happened in September 2024. So there was a 25 basis point cut, and it's been 4 to 5 months since then, and most of our deposits have repriced at those lower rates. So we have seen a reduction in cost of fund as well, and it's already being priced in our NIMs. If the rates remain stable at these levels, we should be able to maintain our margins at 2.3%.
Elena Sanchez-Cabezudo
attendeeAll right. Another question. What do you expect to be the earnings impact from the acquisition of UGB on a pro forma basis?
Animesh Aseen
executiveYes. So actually, there are quite other factors to be taken into consideration for this because there are -- as I mentioned, there are a lot of synergies that are expected. So it's very difficult to put a number to it. But UGB, just for your information, has been profitable over the last 3 years, except for last year, '23, where they reported a loss. But Kamco has also been doing well this year. So it all depends on how these entities perform and how the synergies plays out ultimately. So it will be difficult to put a number to it at the moment.
Elena Sanchez-Cabezudo
attendeeWe have no further questions. Therefore, we can conclude the call. I would like to thank the management team of Burgan Bank for the presentation and for all the answers they have provided today. And I would like to hand over now the call to Hamad for any closing remarks.
Hamad Al Bader
executiveThank you, Elena, as usual, for the help and for your support on the call. We thank all of the participants, and please feel free to reach out at ir@burgan.com for any questions or you can call us directly at the number at the end of the presentation. Thank you all.
Elena Sanchez-Cabezudo
attendeeThank you. Have a good day.
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