Delta Air Lines, Inc. (DAL) Earnings Call Transcript & Summary
September 11, 2025
Earnings Call Speaker Segments
Ravi Shanker
AnalystsGreat. So kicking off the airlines content for today, we are very happy to welcome back to Laguna Delta Airlines and friends of Laguna, Glen Hauenstein, President; Dan Janki, EVP and CFO; and Julie Stewart, VP of IR and Corporate Development team. Thanks so much for being here. Julie, over to you.
Julie Stewart
ExecutivesYes. So I'll just do a quick disclaimer here. Just as a reminder, today's presentation contains forward-looking statements that represent our expectations about future events. All forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from the forward-looking statements. Factors that may cause those differences can be found in our SEC filings. So Ravi, thank you for having us. This is always one of the highlights of the year. And to get us started, now I'll hand it over to Glen for a couple of remarks.
Ravi Shanker
AnalystsPerfect.
Glen W. Hauenstein
ExecutivesRavi, thanks again for having us. What a nice conference. And I hear it's record attendance?
Ravi Shanker
AnalystsIt is, yes.
Glen W. Hauenstein
ExecutivesAnd I think record attendance means probably more people flew here on business.
Ravi Shanker
AnalystsWe try our best to make that.So we like that.
Glen W. Hauenstein
ExecutivesYes. We like that. And just maybe start with the current environment that's kind of in line with what we're seeing. We're seeing very strong domestic corporate demand into the fall, which we're very excited about. We actually had our highest post-pandemic corporate sales number for any day and any week in the September. So looking like the fall is going to be quite solid in terms of the booking demand for corporate as well as high-yield leisure. Both of those segments are doing incredibly well. A little bit of backing up now into the summer and what this quarter is about and how we see the fourth quarter maybe coming into focus is that domestic inflected into positive territory early in the quarter, which was great. And we see that continuing to happen through the end of the year. So we can put probably a checkmark in that, that we've seen the industry rationalize its capacity. We've seen -- and then we see the corresponding increases in demand that you see in the TSA numbers, and we've seen a lot more pricing power as we head into the fall. So that's a great environment for us to be in domestically. Internationally, I think we've got a couple of different things going on. We have noticed over the past few years, and I think we've talked about it in other conferences and calls is that July and August have not been the peak months that they once were in terms of high-end leisure into Europe. And so that's an opportunity for us as well as a challenge for this year. It was our worst performing entity in the third quarter, although very profitable still. But we were always creating that church for Easter Sunday for June, July, August and putting all we had in terms of the widebodies out into the marketplace for those peak months. So this allows us, as we move forward to spread that out a little bit more. As you think about it, October has become actually a peak month, and we're heading in a transition from where August is less peaky to October being peaky. So you see a big sequential improvement in transatlantic, as you move out of the summer and into the shoulder -- what's historically been the shoulder season. So opportunity for us to, again, tailor capacity to demand in future summer schedule seasons. And so we're excited about that. We're a bit disappointed in terms of the transatlantic results. But even digging a little bit further into those, it was all in main cabin. Premium products across the board are continuing to perform. So within every entity, premium is leading in terms of unit revenues. Loyalty, amazing story continues with our loyalty program. This will be a record remuneration year for us. And we have spend up double digits in the quarter and with August being the strongest month within the quarter. So we see our cohort, which tends to be at the upper end, really in a strong financial position as we move into the fall. And then just optimistic about the improving trends across the other international entities. I think Latin and Pacific have been less challenged than the transatlantic through the summer, and we see that continuing to build into the fall. So shifting our gears from summer now in the rearview mirror and looking at fall, we're really optimistic, and we're very encouraged about all the signs we're seeing that the industry is moving -- continuing to move in the right direction. Capacity rationalization domestically has occurred, and we see trends improving as we head out of the summer.
Ravi Shanker
AnalystsGot it. That is a very helpful update, and you guys put out an update this morning as well. So I have lots of follow-ups for you. But I did want to start with a few high-level questions, so just to kind of set the stage. Maybe Dan, I'll start with you, right? It's...
Glen W. Hauenstein
ExecutivesWell, I think Dan had some comments.
Ravi Shanker
AnalystsGo sir.
Daniel Janki
ExecutivesWell, I'll add some absolutely on that. No, I share Glen's view on the constructive nature of the industry and what we're seeing commercially from demand and from a supply perspective. When you step back and look at us operationally and financially, we continue to lead the industry. And the operational performance of the team year-to-date, I want to thank the Delta team for that performance and leading our network peers related to that. And that's through a pretty challenging environment. And if you've looked at third quarter on the operating stats, they continue to extend that leadership position with that. So we've continued to make that investment. That's a brand promise for us in that operational performance. With that, we do see in the third quarter that our nonfuel costs will be flat to slightly up versus flat to down that we initially guided. We're on track for the year of low single digit. And I think that's an important anchor as you continue to see that performance that we committed to at the beginning of the year, even with the capacity reductions in the back half of the year. Financially, we're on track for the third quarter and total year earnings. And that's underpinned by a franchise that's delivering double-digit margins, double-digit returns and will generate free cash flow of $3 billion to $4 billion within the long-term framework that we laid out. So I think it's a year as I talked about really that it's unfolded differently than what we thought, but it's really demonstrated Delta's differentiation and durability. So in a year where the industry is going to be down significantly on earnings, we're going to be right around that $5 billion mark with that. That's pretty much on par with last year. And we're going to continue that investment back in the business. So capital allocation, focused on reinvesting back into the franchise to strengthen those competitive positions, continue to focus on our #1 priority of strengthening the investment-grade balance sheet, paying down debt. It was nice again this quarter to see another marker fitch out, taking us from stable to positive, another sign that us continue to make progress on that and differentiating that way. So overall, a different year, but a very good year for us.
Ravi Shanker
AnalystsGot it. So maybe I'll just follow up right there then. So obviously, you guys took your revenue guide up to the high end of the range, but you left your EPS unchanged. Kind of is that cost change there, the reason why? Or can you just walk us down the same?
Daniel Janki
ExecutivesNo, I think we wanted -- we knew that in this environment that the real focus is on the inflection on the demand side. So we wanted to make sure that we are clear on what we were seeing on that. That's the rationale in regards around adjusting that number. We wanted to be really clear with regards to the trends that we are seeing.
Ravi Shanker
AnalystsGot it. Sounds good. So maybe kind of exactly to your point, the focus like virtually all my incoming from investors has been on the demand side and where are we going here and then the state of the consumer, right? And it has been a very strange year for the consumer this year. So kind of -- so you gave us all of the symptoms, if you will, or the evidence you're seeing. But if you just kind of went back to the root here, what do you think the state of the consumer looks like right now relative to what we saw in the beginning of the year?
Daniel Janki
ExecutivesThe consumer is steadily improving. It was one of those years where they started with a lot of confidence. We saw the step back in late spring, and you saw that erosion in both consumer and corporate confidence. You saw that translate into TSA volumes going from positive to negative 1% in the May, June time frame. And then you've seen the steady improvement in both the consumer and the corporate confidence as we've moved through the mid-summer and into the fall. And as Glen talked about, the outlook as we see it in the fourth quarter. And you're seeing that in TSA volumes that have inflected to now 1% to 2% in the underpinning. And we also feel good about the delta consumer.
Glen W. Hauenstein
ExecutivesI think that's the difference is, there's a lot of consternation, I think, at the bottom end for consumer who's lost income relative to inflation, has lost income in terms of as student loans come on, as interest rates reset and they've been under a lot of stress. And I think you've seen that manifest itself in the airline business that the companies that cater to that cohort are not doing as well as the companies that cater to a higher income bracket. And we're at the very top, we believe, of the income brackets. Our average consumer is well over $100,000 a year. So we're at the top end, and that seems to be good. And I think one of the biggest indications we have of how strong that is, is continuing to break records in terms of card spend.
Ravi Shanker
AnalystsGot it. Which is actually a great segue to my next question, which is like one of the biggest debates in the space since the pandemic is whether this time is really different with a bunch of the trends you've seen so far, right? So -- and you just spoke about this difference between the Delta consumer and the broader consumer. So for airlines, what in your view, 5 years removed from the pandemic is unequivocally structurally different versus what is still in debate.
Daniel Janki
ExecutivesWhy don't you start first? I'm in the decade plus here.
Glen W. Hauenstein
ExecutivesI think what's incredible is how we've been able to diversify our revenue streams and not be reliant on the coach products. And this really goes probably even before pre-pandemic because we were on that path before, but it accelerated through the pandemic. And now with well over 50% of our revenue is not tied to the main cabin, tied to premium products and services, ancillary revenues, card spend. So we've got a diverse revenue stream now that we never had. And I'm speaking for Delta here, not the industry. And I think that served us well. I think we've wanted to create something that's differentiated and durable, and we've worked very hard on reengineering the entire company to be focused on that. And I think it's delivering. I think it's unequivocally delivering. And we're able to get through what I consider to be a challenging period where industry capacity was up and TSA employments were down, really with still excellent profit numbers. So I think that's differentiated, that's durable and that is really a proof point of all the work we've done to try and reengineer the way airlines sell tickets.
Ravi Shanker
AnalystsGot it.
Glen W. Hauenstein
ExecutivesDan, did you want to...
Daniel Janki
ExecutivesNo, I think that's well said. And I think you saw a lot of the themes when we talked last November at our Investor Day, right? Yes, it's -- I mean, as Glen said about the last 5 years, but it's really the last 10 to 15 years of the strategy and that consistent investment and execution for that period of time that has differentiated Delta.
Ravi Shanker
AnalystsGot it. So the next step of that is what does this mean for the industry? And kind of does the industry look materially different 10, 15 years from now than it does today, right? So in your view, if you just extrapolate these trends to their natural destination, what does this industry look like in 10 or 15 years? And not necessarily kind of share shift through consolidation, but share shift through attrition or just share changes kind of do we see the same structure that we have right now?
Glen W. Hauenstein
ExecutivesWell, it's hard to believe over the long term, if you're not producing your cost of capital that you can sustain. And I think we've seen that in -- particularly right now, it's pronounced in the bottom end that's very dependent on main cabin. And so I think you're watching in real time a change. I think if you forward back to -- these were carriers that were growing quite quickly and they were marginally profitable and now unable to sustain that. And then I think the question is, well, do people backfill that capacity? And I would suggest to you that if it's not working at their cost structure, it's not going to work at anybody's cost structure. So a lot of this will probably be out for a prolonged period of time. And so I think that it's changing. It will continue to change. Do I have a crystal ball where I know what's exactly going to look like? No. I do know that those carriers that are not earning their cost of capital and have not earned it for years and years and years are going to be much more challenged moving forward than those that are.
Ravi Shanker
AnalystsUnderstood. So maybe I'll just shift to current trends and kind of maybe follow up on your opening remarks here. So can you just give us a little bit more of a detailed color on what you're seeing, especially in domestic cabin because that's been the big focus area all year, especially the forward booking curve that you're seeing through holiday season kind of what does that look like from...
Glen W. Hauenstein
ExecutivesWell, again, now that we're less reliant on Main Cabin, we don't need Main Cabin to be positive to post positive returns. And indeed, that's what we're seeing now. Main Cabin is still negative. And it's being driven by the premium products and services in the market. There is overcoming the small negative numbers in the Main Cabin. I say that because I think it's huge upside. At some point, that has to rationalize. And so that's still to come on our forward-looking view is there will be rationalization of main cabin capacity. You're seeing that real time. I believe it has to continue, and that should, over time, improve Main Cabin results. And so if you can put that together with the continuing acceleration of premium, you get a very nice future that we're very excited about.
Ravi Shanker
AnalystsGot it. Moving to corporate. I think earlier this year, you described corporate travel as choppy. Your update like a few minutes ago, not much better than that. So what do you think is driving that transition? Kind of is there particular end markets? Where -- what -- innings question, but what innings are we in that corporate recovery?
Daniel Janki
ExecutivesI think you're seeing the strength in the segments that we've talked about banking, financial service, technology leading the way. Still choppy in areas like industrials, manufacturing, those areas, but there's real momentum and strength there. And you're seeing on both volume and yield. So very constructive in moving forward and quite optimistic about it as we move into the fall here.
Ravi Shanker
AnalystsAnd this is both domestic and international on the corporate side?
Glen W. Hauenstein
ExecutivesI'd say it's more domestic than it is international. International is positive, but it's not as robust as domestic.
Ravi Shanker
AnalystsGot it. And you guys do these kind of industry standard kind of corporate surveys, which I don't know if you do before the earnings call, but what are these corporates telling you? Are they telling you they're actually optimistic about the future, which would be a slightly different message than what you've heard Laguna yesterday. But kind of -- does it feel like this is sustainable kind of going into '26? Or is it still pretty choppy?
Glen W. Hauenstein
ExecutivesI think one of the things you have to recognize is we're still not back to corporate at pre-pandemic levels. So everything else is far ahead in that space. But it warms my heart to know that this is a record attendance at conferences like this. People are back in the office. The company -- the country is open for business. And I think a lot of the hesitation that occurred when tariffs were first introduced is starting to unwind. And so I think we could see a very, very solid performance moving forward and into '26. And our corporates are always telling us they're going to spend more. It's that how much are they going to spend, and it's near all-time record highs. We'll see in this next survey, but the previous survey was near an all-time record high in terms of people who thought they were going to spend more moving forward.
Ravi Shanker
AnalystsGot it. Hopefully, you guys started to call out the Laguna conference as a positive seasonality event on your 3Q calls.
Glen W. Hauenstein
ExecutivesAbsolutely.
Ravi Shanker
AnalystsSo maybe shifting gears a little bit and talking about premium. Premium revenues have outpaced main cabin revenues, as you pointed out, kind of ever since the pandemic. How is that trending? Are you starting to see maybe some diminishing returns there? And kind of what do you think that looks like at the end of the year?
Glen W. Hauenstein
ExecutivesWe are not seeing diminishing returns there. As a matter of fact, we are increasing the percentage of seats that we have. So next year will be a record number of premium seats in '26. And actually, Main Cabin domestic will be flat to slightly down. So we're continuing to invest there. We're -- every one of the returns is continuing to accelerate. And so we see no stopping of that. And as you think of ways people can get there in different combinations, whether or not it's your corporation, and I'm very excited that Concur, for example, finally has put the premium products on display to the agencies. It's a pretty new occurrence we've been working with them for years on. And as soon as those products are displayed in the right way, we see a 30-point increase in their consumption. So I think we've talked about opening the aperture over time to make premium products more accessible. And I think we've done a great job, but we're still, I'd say, in the mid-innings of making sure that the whole industry is focused on displaying what exactly the product is, which is very different than the way we started, which was a commodity grid.
Ravi Shanker
AnalystsYes. Got it. So obviously, you pointed out that, that main cabin still is somewhat weak. Premium is very strong. The big kind of thesis for Delta is you're kind of upgrading people, not upgrading, but getting people to move up the cabin, right? Does this kind of stall that a little bit? Or does it actually accelerate because the people who can jump from the back are making that lead? How do we think about the shift in trends between the front and the back of the plane?
Glen W. Hauenstein
ExecutivesWell, I'd say we're not done making premium products more accessible. And this fall, we'll be announcing tests of different products and services, so that we can ascribe value to fare paid. And I think if you go back in the industry 20 years ago, the problem with it was that there was no -- you paid a higher fare and you got no value, right? So when you were going to a cocktail party 20 years ago, you would say, how much did you pay to go to Florida this year, people would say $79, and they'd be proud of it. And I think that's because the industry didn't put value in paying more than $79. And you've seen those conversations shift to I fly Delta and I fly these classes of service. And as we continue to bring more classes of service, more ways to get there, this is an evolution. And it's going to -- it's taken -- we're mid-innings in this, and we have a lot to go to continue to provide value to customers for higher fares.
Daniel Janki
ExecutivesI think that's allowing in the demographics also, right? They're engaging earlier in the loyalty programs, engaging earlier with Amex and the card that's skewing younger in certain elements, and that's providing the fuel for that product.
Ravi Shanker
AnalystsGot it. That was literally my next question, which is premium is not just on the plane itself. It's also kind of on the way to the plane and off the plane. So is that business somewhat countercyclical even? And kind of what are the trends you're seeing with loyalty, with co-brand with kind of demand for some of the other sort of non-aircraft premium services?
Glen W. Hauenstein
ExecutivesWell, I think what's interesting in our own loyalty program in terms of card acquisitions, we've seen a really robust demand for the premium cards, similar to the airline. The more premium it is, the more consumers seem to want it. And so we've had really great successes with our high-end cards and working now to reengineer or inject value into the lower-end cards so that people can life cycle through those. But right now, most of the acquisitions in terms of the spend are coming at the very top end.
Ravi Shanker
AnalystsGot it. Moving to capacity. So you like the rest of the industry, obviously have adjusted your capacity for the back half of the year. I don't think you're quite done with fourth quarter just yet. So can you just talk about kind of the changes you've made so far, what you're looking ahead to and kind of what might potentially happen for the fourth quarter?
Daniel Janki
ExecutivesI think we -- in the back half, we've talked about it, we've adjusted capacity where the weakness in demand has been. So it's in the off-peak, it's in the shoulder periods. And where we can in main cabin, we've made those adjustments. For 2026, it's still early. We're in the planning process, but the planning philosophy is always to ensure that capacity is aligned with demand and the demand set and ensure that, that's aligned.
Glen W. Hauenstein
ExecutivesYes. I would just say usually, 1Q looks a lot like 4Q.
Ravi Shanker
AnalystsWell, let's hope this 4Q doesn't look like 1Q. But are you happy with what you're seeing from the industry so far? Or do you think others still need to?
Glen W. Hauenstein
ExecutivesI think that's really a question for the capital markets. Do they really want to continue to invest in carriers that can't return their cost of capital. And at some point, if you can't do it, as difficult as it is to get rid of airplanes and get rid of people, if you can't justify retaining them, you have to get rid of them.
Daniel Janki
ExecutivesI mean we've said it earlier when you talked about the structure of the industry, right, you got the industry not earning its cost of capital, right? You've got 2 carriers that are making over 100% of the industry profit, and they're the only 2 that are above their cost of capital. We're fortunate that Delta have double-digit return on capital. But I think the one thing that you go back to in time is always you have to have that supply in line with demand, and that's the only way to improve that return on capital.
Ravi Shanker
AnalystsGot it. Again, I want to go back to your comments on Europe and the changing seasonality there. I think you alluded to this on your 2Q call as well, where you talked about less peaky peaks and kind of the shoulder periods kind of taking up some of that slack. What does this mean for long-term planning? Like you said, kind of it does smooth it out and kind of make it easier for demand peaks as well. How do we think about international profitability between the summer and the fall, not necessarily for this year, but just kind of going forward, kind of given the dynamic?
Glen W. Hauenstein
ExecutivesWell, summer -- peak summer has become less profitable relatively and spring and fall have become more profitable. That's airline networks planners dream that the seasons last longer and then you can rotate the airplanes easier and that you don't have to create that peak of peak for Easter Sunday because a lot of those costs you carry for the whole year. So the number of pilots that you have in any particular fleet is usually driven by the number of hours we're going to fly in July because that's the peak of the peak or historically it has been. And our ability to now smooth that out should give us better pilot utilization, for example, on a year-round basis. And so that's the part -- this isn't by design. This is by the way consumers are reacting to the realities of what they see. But it's a benefit, I think, medium and long term to airlines.
Ravi Shanker
AnalystsGot it. So just to confirm the net impact of the less profitable peak and the more profitable...
Daniel Janki
ExecutivesBetter economics overall.
Ravi Shanker
AnalystsSo it's a net positive coming out of that. Got it. And just kind of tapping on all your years of experience, why is this an international-only thing? Is it just because like Europe is fun in the fall? Kind of why is this not showing up in domestic?
Glen W. Hauenstein
ExecutivesWell, I think they're very different consumers, right? I think there's a lot of things that go on in August. First of all, in Europe, there is no business component in August, for example. You're competing for the hotels with the Europeans that are also off. And so the rates are much higher. And so that discourages some travel. So I think there's many factors in play here. But I think the net-net is that this is an interesting new development in the way we think about scheduling the transatlantic in particular.
Ravi Shanker
AnalystsGot it. Before I move on, any questions from the audience?
Unknown Analyst
AnalystsCan you talk a little bit about the kind of change in the consumer and the demographics that you guys are catering towards? I know you've had a lot more technology and you have like a younger consumer, probably with a bigger wallet share. So just maybe some of the changes you've been seeing in that space and premium in general, like what you're doing to attract a younger, more like tech-focused client?
Glen W. Hauenstein
ExecutivesI think we are always looking to attract a younger cohort. And we have a lot of programs in place that are specifically designed for that and trying to understand the life cycle of a consumer. And usually, they don't start in the premium products, they start in coach. And I think that's why it's very important for us to make sure that we have best-in-class products and services across the whole spectrum, not just at the top end because we need you to fly us when you're young and that money is much more important and harder to come by that we have the best products and services and fly to where you want to fly. You enroll in our programs. The average age for a Delta One customer is 61. So when you think about how long it takes from when I start flying with Delta to when I'm actually buying those most premium products, there's a 30-, 40-year cycle in there that you have to have value all across that spectrum and continuing to make sure that we're doing relevant things. And I think things like the Uber partnerships, I think those Starbucks partnerships, things that you can use these SkyMiles every day in transactions and other brands that you love and putting that together to have a comprehensive everyday experience.
Daniel Janki
ExecutivesI think you add that those partnerships with the technology experience that you referenced, right? The onboard experience with free WiFi, the interactive nature of it, when you start putting that together, you see that, that draws the younger consumer in. And the -- the joining of Sky members -- SkyMiles members is younger as it relates to one signing up with free WiFi and you're engaging them differently and earlier.
Ravi Shanker
AnalystsGot it. Then do you have that age 61 stat what it was before the pandemic?
Glen W. Hauenstein
ExecutivesIt's probably even older.
Daniel Janki
ExecutivesYes.
Glen W. Hauenstein
ExecutivesComing down. Coming down.
Ravi Shanker
AnalystsAny more questions.
Unknown Analyst
AnalystsI had a quick question. On Main Cabin, did your guidance or forward guidance for next year, do you contemplate much of an improvement in Main Cabin or the trends that you're seeing in Main Cabin are as you expected and what we can assume was in the guidance?
Daniel Janki
ExecutivesWhen we talked last November, when we were out from -- in our investor framework, we talked a lot about the things that Delta controls, right? The opportunities that we have in front of us as it relates to growing earnings over time. And a lot of that comes from the high-value, high-margin revenue activity that Glen talked about, talks about the items that we have to drive efficiency from our infrastructure from new aircraft to the airport leverage that we get along with technology. And those are things that are in our control. And we believe we can drive those forward both for margin growth and earnings growth for the airline. And then we've always said that if Main cabin were to improve, that would only be in addition to that.
Ravi Shanker
AnalystsAny more questions? Maybe kind of piggybacking off of that. So obviously, today, you pointed to the high end of your revenue range for the quarter. When you think of your full year EPS guide, kind of what are some of the puts and takes that you think get you to the high versus the low end of that range?
Daniel Janki
ExecutivesI think on the high end, you'd have to say that you'd have to see acceleration from demand from where we sit today. That is really the real leverage point.
Ravi Shanker
AnalystsGot it. And obviously, it's opposite to the low end?
Daniel Janki
ExecutivesYes.
Ravi Shanker
AnalystsUnderstood. Obviously, you guys have done a great job of generating free cash flow, $3 billion to $4 billion for 2025. Can you just remind us again what the capital allocation priorities are? Obviously, you guys are very opportunistic with launching a buyback earlier this year when the sector was setting off. So how do you think about tactically allocating capital between the different uses?
Daniel Janki
ExecutivesYes. Delta has got a long history in regards to the discipline and focus around capital allocation. Half of operating cash flow goes right back into reinvesting in the company, in the business around the key strategic priorities that we lay out and the consistency of that strategy, investing in the brand, the aircraft, the airports. et cetera. And that sets the foundation. So that's -- then with the free cash flow, the #1 priority is strengthening the financial foundation through paying down debt. And you've seen us continuously every year chip away at that. We'll continue to do that, taking our gross debt down to the low teens, and we believe leverage at 1x. And we feel over the next few years, we'll accomplish that. And then we've always had a track record of consistently returning capital to shareholders. We started that through the dividend a couple of years ago. We continue to grow that, and you'll continue to see that as we go forward, maintaining that yield in line with the S&P 500.
Ravi Shanker
AnalystsGot it. Just kind of going back to the earlier comments on how you were saying that it's not sustainable for airlines to not earn their cost of capital anymore. So it does feel like there's going to be this perpetual squeeze at the bad end of the industry, if you will. What does that mean for Delta, right? If that's -- if you just go to constantly keep seeing a squeeze at the low end, how does that translate into better returns for you guys? And maybe kind of -- maybe this is a margin question, right? So where do you see your margins going long term?
Glen W. Hauenstein
ExecutivesI think in the long term, all the sectors have to produce returns. And right now, you have the high end producing returns and you have the main cabin really essentially not producing returns that are acceptable. And so that's got to right itself over time, which is, I think, the upside to our margin is that when all cabins are producing similar returns, you have a much more robust structure than we do today. And that allows the bottom end, I think, to create value and profitability. So how do you get there from here? It's never as straight a line as you would think. But over time, I think it always works. is if you're not returning cost of capital, eventually something happens. And I don't predict when or how or I think we saw the double Chapter 11 at Spirit at the bottom end, and those are the struggles you see and how they try and reengineer whether they succeed. Those are all things that I think we have to watch.
Ravi Shanker
AnalystsGot it. Just kind of on that point about triggering growth in all the cabins. Obviously, you guys have done an exceptional job of creating a very, very premium first-class product. Is there room to differentiate in main cabin as well? Or does that need to be relatively comparable across airlines just by definition?
Daniel Janki
ExecutivesWell, I think we have -- if you think about the Coach product, adding Comfort+, which -- and we're going to iterate on Comfort+ to -- that's the one we're focused on next year to not only expand it, but to bring more options to customers. And I think, yes, absolutely is that we did the front first because it was the easiest. And as we continue to reengineer how we think about selling tickets, you'll see us come up with more creative solutions here that try and value what consumers value so that when they pay a higher ticket price, they know they're getting more value.
Ravi Shanker
AnalystsGot it. To that end, kind of you recently kind of did launch tiers for First Class and for premium economy kind of how has that gone down with customers? And what has the reception to that been?
Glen W. Hauenstein
ExecutivesIt's great. I think there's more room to go there. We're working very hard, and we're going to be very diligent. I think one thing we don't want to do is we've got such a great brand right now is we don't want to get sideways with our existing base. So this is going to be a test-and-learn project, and it's going to be over time, and it will be a gentle test and learn and see what customers like. And then if we see positive reactions to it like we have with the other tiers, is to continue to evolve those. And so that's what we're pretty excited about over the next 5 years is being able to really what we call internally merchandising 2.0 is -- all we did was sell a train ticket 20 years ago. Now we want to sell experiences. We want to sell value. And we're on that journey. There's a lot of room to go.
Ravi Shanker
AnalystsGot it. How do you figure out what the limits of that lots of room to go are? I mean, obviously, we saw one airline try to build a resort that didn't go very well. So kind of what's the limits to how -- where Delta will spread its wings and brand for the experience?
Daniel Janki
ExecutivesYou're not going to be building resorts. Are you?
Glen W. Hauenstein
ExecutivesStill working on better clubs.
Daniel Janki
ExecutivesExactly.
Glen W. Hauenstein
ExecutivesNo. Dan, do you want to take that?
Daniel Janki
ExecutivesNo, I think the things that you've seen us continuing to do, I think clubs are a great point. What a differentiator we now have with the Delta One experience. And hopefully, many in the room have been able to experience it, but being able to go curbside through the club almost like it's private, right, and right up into the club experience and into the plane. It's just a real differentiated level of service, and we're going to continue to find ways of continuing to do that segmentation and that investment in the brand and premium over time.
Glen W. Hauenstein
ExecutivesIt warns my heart, and I'll share some internal factoids with you is that we now have, of course, Delta One on both sides with the private security lanes in L.A. and in New York. Our most profitable market last month was JFK [ LA ] and it's increased despite the fact that those costs are now embedded in it, the profitability has increased substantially over last year. And I think when you think about what do consumers really want, they want the best, right? And when you produce the best, you can tell, and they react. And so we have a lot of work to continue to do. We're always striving to be better and consumers have historically reacted incredibly well to that, and we're going to continue on that path. They'll tell us when they're done.
Ravi Shanker
AnalystsFair enough. On that note, any closing remarks from Dan?
Daniel Janki
ExecutivesNo, thank you for having us. We feel good about the year, and it is truly a year that's different than what we thought, but one that truly differentiates and really that differentiation and durability.
Ravi Shanker
AnalystsVery good. Glen, Dan, Julie, thanks so much for being here.
Julie Stewart
ExecutivesThanks Ravi.
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