Eagers Automotive Limited (APE) Earnings Call Transcript & Summary
May 23, 2023
Earnings Call Speaker Segments
Timothy Boyd Crommelin
executiveThanks, Nick. Good morning, ladies and gentlemen. My name is Tim Crommelin, and I Chair Eagers Automotive Limited. Welcome to the company's 66th Annual General Meeting since listing on the Australian Stock Exchange in 1957. It's just gone past 9 a.m. here in Brisbane. And the company's Secretary, Denis Stark, has advised that a quorum is present. I, therefore, declare this meeting open. This meeting is being held as a hybrid meeting with shareholders able to attend either in person or online. Shareholders online are able to watch our live webcast and also ask questions and vote. I'd now like to introduce directors in attendance today here in Brisbane and/or online. Joining online are Dan Ryan and Greg Duncan, who joined us from Sydney; Marcus Birrell from Victoria joins us from overseas; David Blackhall joins us from the ACT and Michelle Prater joins from Perth. Here in Brisbane, our Finance Director and CFO; Sophie Moore; and our Chief Executive Officer, Keith Thornton, joined me here, both here with me. And Nick Politis, who is Eagers' largest shareholder, sends an apology for this meeting as he is overseas. It's pleasing to see that we have senior management here and those joining us are Denis Stark, our Company Secretary; Edward Geschke, the Chief Operating Officer for Eagers Automotive; Paul Warburton, Executive General Manager of Financial Services; Amanda Ellison, Head of Legal; and James Couper, Senior Executive of Operations, and welcome again to all shareholders who joined us. I'd also like to introduce our auditor, David Rogers from Deloitte. David will be available later in the meeting to answer any questions in relation to audit matters. The secretary has advised that there are no further apologies. So with that, we'll get started. Given this is a hybrid meeting, I need to run through a few procedural matters, so please bear with me. Only shareholders and their representatives and attorneys and proxy holders who are attending here in person and holding a blue admission card and those attending online are entitled to ask questions and vote. For attendees here in person to ask a question, you'll need to raise your hand after I invite questions, and we'll get a microphone or whatever to. Online attendees can submit questions at any time by selecting the Q&A icon on your device, select the relevant topic from the drop-down box, then type your question, and press the send button. Your name will be read out with the question at the appropriate time. Online attendees can also ask verbal questions by following the instructions below the broadcast window. Although online questions can be submitted at any time, I will address them only at the relevant time during the meeting. If multiple similar questions are received, we will try to group them together. I'll also ask James Couper, our Senior Executive of Operations, to introduce online questions at the appropriate time. Just before I get on to the voting process, welcome to Dr. Alan Porter, a large shareholder in Eagers. So welcome. Our voting process, which is -- should be up on your screen, Slide 4. All voting today will be conducted by a poll, I'll open voting shortly. For attendees present in person, your blue admission card is your voting card, you need to mark the appropriate boxes and lodge the card at the ballot box before voting closes. Proxy holders with large voting cards will be deemed to have voted in accordance with the instructions attached to their card. Proxy holders who are entitled to cast open votes will need to mark a box beside the relevant notion to indicate how they wish to vote. For attendees online, the Voting icon will appear on your device when voting opens. Clicking on the icon will present your voting options for each motion. Simply select one of the options to cast your vote. You may change your vote at any time until I declare voting has closed. All attendees, whether online or in person, may submit votes at any time from when voting opens until I declare voting closed. Finally, I appoint Lewis Brimelow of Computershare Investor Services to conduct the poll and be the returning officer for this meeting. I now declare voting open on all items of business. Now move to the Chairman's address. But before we proceed with today's formal business, I'll present my report for the year ended 31st of December 2022. Shareholders, welcome again. And on behalf of Eagers Automotive Board, I welcome you to our Annual General Meeting. Following my reflections on 2022, I will then invite our Chief Executive Officer, Keith Thornton, to provide his report on our 2022 performance, current trading and the year ahead. 2022 was a rewarding year of progress for Eagers Automotive. Looking back, like many businesses, Eagers Automotive was largely able to move on from the challenges faced by the retail sector during the global pandemic and capitalize on favorable market dynamics. Most importantly, though, we were able to leverage the strong operating platform we have built in recent years as we continue to grow through execution of our Next100 strategy. From a financial perspective, the company delivered a statutory profit before tax of $442.2 million and a record underlying operating profit before tax of $405.2 million. Directors are also pleased to be able to continue rewarding shareholders with strong returns to declaring a record ordinary total dividend of $0.71 per share based on 2022 earnings versus $0.625 for the year ending 2021. In June 2022, we announced our on-market share buyback, where we are able to why back up to 10% of issued capital. To December 31, 2022, Eagers had bought back 1.5 million shares, representing 0.6% of the shares on issue. The buyback program, which will continue to be in place, reflects our focus on active capital management and is testament to our strong balance sheet and record available liquidity. Sustainability and ESG. Throughout 2022, we continued our sustainability journey and our focus on environmental, social and governance initiatives, and we published our second annual sustainability report in the annual report earlier this year. Our group-wide sustainability strategy supports our corporate strategy and addresses the ESG issues, which we believe are of utmost importance to our company and stakeholder groups. Whilst this is just one step on our sustainability path, our vision is to be the most admired automotive group by delivering sustainable growth through the optimization of our operations, our people and our environment. We are now almost 5 months through the new financial year. In the first 4 months of the year, demand for vehicles continued to exceed supply, and our order bank continues to grow to record levels with an extended runoff period. This positions the company strongly to continue to deliver for our shareholders. Despite a number of challenges in the operating environment, including port congestion, bio security issues and the cost pressures that exist across the broader economy, we are pleased to report that the underlying net profit before tax for the period up to April '23, that's the first 4 months, is in line with our 2022 levels. Keith will comment further on this shortly, including our plan to be uniquely positioned to lead the transition to a lower emission future. Our balance sheet and financial position remain robust, providing the capacity and flexibility to support disciplined investment in accordance with our Next100 strategy. The company remains well positioned to take advantage of industry opportunities as they present. Eagers Automated track record of delivering consistently strong results does not happen by chance. The record underlying financial performance achieved in 2022 is down to the company's strategic direction and, importantly, professionalism, dedication and relentless focus on execution by our entire team. The Eagers Automotive team has delivered day after day, year after year for all shareholders. And on behalf of the Board, thank you. Thank you also to my fellow Board members for your counsel and insight and for your tireless commitment to Eagers Automotive and our shareholders. And finally, to our shareholders, thank you for your ongoing support and commitment. Looking forward, we're excited about the year ahead, and we'll continue to deliver for all shareholders. I'd now like to invite Keith Thornton, our Chief Executive Officer, to address the meeting on the company's progress. Following Keith's address, we'll deal with the formal business of the meeting. Thanks. Keith?
Keith Thornton
executiveWell, thank you, Chairman. Good morning, shareholders, and thank you for your interest in Eagers Automotive Annual General Meeting. Today, I'll begin with a brief review of the company's operating and financial performance in 2022. I'd then like to update on our strategic priorities and the progress we made against them in 2022, our year-to-date training in 2023. And then finally, we'll turn to our outlook. As the Chairman mentioned, in 2022, the operating environment for automotive retail in both Australia and New Zealand was able to largely move on from the pandemic-related disruptions of 2020 and 2021. Now all this was a welcome return to more normalized labor availability and consumer activity. It did not mean the year was without unusual and sometimes unprecedented external influences. New vehicle supply continued to be impacted by a shortage of components, including semiconductors to a varying extent across most OEM partners. While the onset of the conflict in Ukraine further exacerbated supply limitations, continuing COVID-related disruptions to global shipping and logistics channels and further extended lockdowns in China also added to an extremely uncertain supply environment. Now while supply remained constrained, consumer demand for new and used vehicles remained strong, with the monthly average order rate for the period improving even further on the strong levels of 2021. The ongoing monthly difference between our order book, the number of orders we take and the vehicles we supplied continue to build throughout the year. Our order book is at record-ever levels, increasing by more than 74% in 2022 on the already record levels of 2021. This order book provides a minimum 2-year runoff period and will help support ongoing strong margins and, importantly, act as a hedge against any economic headwinds. The significance of our order book cannot be overstated. It's a key differentiator against other consumer discretionary companies that Eagers Automotive is sometimes compared to and which face more immediate impacts from tightening general economic conditions. Supplementing this very strong underlying demand is the beginning of a generational shift towards lower emission vehicles. This shift is supported by government incentives. It's mandated by ESG demands on fleets. And importantly, it's also driven by evolving customer demands. This dynamic will continue over the coming decade. It's not a short-term transition, and we believe it will only gain momentum in the foreseeable future. As a company, we are very deliberately and uniquely positioned us to support our customers and our OEMs, both existing and new, to capitalize on this incredible market shift. More on this later. Within this context, Eagers Automotive has continued to perform strongly. In 2022, we maximized volume in a challenging supply environment. We expanded margins on 2021 levels, and we've continued our relentless approach to cost control, particularly targeting tech-enabled productivity gains. In parallel to this operational execution, we continue to make meaningful progress on our strategic initiatives to set up the next phase of growth for the company. So turning to our operational and financial highlights, which you'll see on the screen in front of you. Eagers Automotive delivered a record underlying operating profit before tax of $405.2 million for 2022, as noted by the Chairman. In addition, we recorded a full year underlying return on sales of 4.7%, which is the key margin metric for our industry. We closed the year with an exceptionally strong balance sheet position, with available liquidity of $631.1 million and owned property portfolio of $607.6 million, which was up from the $448.3 million 12 months earlier. This financial performance underpinned the Board's decision to approve a record full year dividend of $0.71 per share in 2022 and continuing a long tradition of rewarding Eagers shareholders. Moving now to our progress against our key strategic items. Presented on the screen is Eagers Automotive's Next100 strategy. As I reiterated this time last year, I clearly articulated a consistent strategy is key to effective execution and long-term value creation. Hopefully, you won't see Eagers presenting a new strategy every year. In a nutshell, our Next100 strategy identifies the key pillars required for responding to the challenges, but maybe more importantly, the opportunities of our industry, focusing on delivering better outcomes for our stakeholders while building a sustainable and growing business over the long term. However, our strategy is only relevant if we, as a company, hold ourselves accountable for execution. And in 2022, I'm pleased to report that we accelerated our progress against these key strategic priorities. On the screen -- move to the next round, I'm sorry. On the screen, you'll see some of the key strategic objectives and notable progress against those strategic items. I think it should move now. Starting with property. We continue to execute on our property strategy with the intent to best shape an omnichannel approach responsive to current and future customer wants and needs. In 2022, we continue to target strategic properties for acquisition while exiting selected external leases, which gained greater control and consolidated and improved the customer experience and productivity of our property footprint. In the last 12 months, we acquired $148.3 million of property, taking our total portfolio value to more than $600 million at 31 December. Our owned property portfolio not only underpins the financial strength of our company, but also reduces our exposure to inflationary pressures on our property cost base. Moving along and turning to people. Throughout 2022, we continue to invest in technology to improve both the customer experience and employee productivity. In turn, this allows the business to continue to redesign the roles we employ and the output we can create from these roles. The technology we develop in-house proprietary to Eagers. It's unique in the industry. And it will pay long-term dividends via a lower cost base, higher income opportunities and a better customer experience. Those 3 things are the holy grail of retail: better customer experience, lower cost and more income. Turning to finance. We continued our relentless focus on finance and insurance results, which remains a key lever in generating additional gross profit and organically expanding our margin profile on a transaction-by-transaction basis. Simply put, the more transactions we do that include finance, the better our margins. While conditions for finance have been as challenging as we have seen, our performance remained consistent, and the delta or the difference between Eagers performance and the general industry was at an all-time high. This relative performance is something that we take great pride in. Moving to innovation and growth. We invested in greenfield opportunities via new market representations with existing partners while also establishing material partnerships with new entrants to the Australian market. In addition, we introduced new innovative retail formats that exceeded all expectations, providing signpost to the automotive retail innovations we will continue to undertake and the growth we can deliver. We expanded our national footprint through the acquisition of multi-franchise dealership groups in the ACT and also in South Australia. The ACT business has a diverse portfolio of strong performing brands and represents more than 30% of all vehicles sold in the region. The acquisition in Adelaide added further scale and complementary brands to our already substantial South Australian operations, and both transactions included substantial strategic property. These acquisitions, combined with growth in our existing partner portfolio via greenfield points with brands such as Ford, MG and Volvo and growth in our retail partnerships with new entrants such as BYD, Cupra and Chery, will underwrite approximately $1 billion in incremental revenue growth in 2023 as compared to 2022. Not many companies can go into a year knowing they have $1 billion in additional revenue baked in. During 2022, we delivered a key component of our Auto Mall strategy, leading the transformation of automotive retail and launching AutoMall West at Indooroopilly Shopping Center in Brisbane, and we remain committed to leading innovation in retail solutions for our partners. I think you'll see up on the screen there. There are some images of the Automall in Indooroopilly. Those who are Brisbane-based, I hope you've had the opportunity to experience it. It is an incredible facility totally unique in the industry. In fact, it's globally unique for automotive retail group to take that many brands into a dedicated shopping environment like this. And between Indooroopilly and Ravenna, we're now taking more than 330 orders a month. We're seeing 2,000 -- more than 2,000 individual people walk into the Automall per day, and they're spending on average 15 minutes when they're in there. So this has been an amazing success story for the business. Finally, we continued our journey on growing Australia's largest fixed-price, pre-owned business, easyauto123. The business delivered revenue and volume growth of 25% and 20% respectively, in an extremely competitive market for preowned vehicles. Our plan to profitably grow easyauto remains a major priority and also a major opportunity to create significant value for shareholders. Turning now to our trading year-to-date 2023. And as the Chairman said, it would be fair to say that 2023 has not started without its challenges. On a like-for-like basis, demand continues to exceed supply, and our order book has grown further through to the end of April 2023. This dynamic has been accentuated by the widely reported port delays and biosecurity issues that have materially impacted Australian vehicle deliveries in the first 4 months of 2023. The top 10 brands in Australia by volume, excluding Tesla, so effectively it's the top 9 brands in Australia, are down 10.2% year-to-date in a market that has a headline growth of 2.2%, evidencing the unprecedented disruptions to major brands. It's also worth noting that Eagers has 88% of its volume represented in these top 10 brands. In addition, our business in New Zealand was impacted by 2 major weather events started this year centered in Auckland, where we exclusively operate. This has contributed to the New Zealand market being down 15% year-to-date, and that's directly impacted our year-to-date profitability in this region. Finally, we're not immune to the cost pressures that exist across the broader economy, upward pressure in all key expense categories, the most notable being interest costs on inventory continuing to challenge our business. But despite the myriad of headwinds that existed in the first 4 months of 2023, we are very pleased to report that the underlying net profit before tax for the period to April 2023 is in line with 2022 levels. This trading result reflects stronger gross margins on a per vehicle basis. It's supported by deliberate and structural cost-out initiatives in the areas that we, as a company, control. And the strategic growth initiatives completed in 2022 have provided a hedge against the like-for-like new vehicle impacts thus far in 2023. These initiatives last year have contributed to revenue growth of 9% year-to-date on a reported basis. Now while this incremental turnover growth has also been dampened by the same supply disruptions mentioned earlier, the company's forecast of an incremental $1 billion in revenue in 2023 remains unchanged. Supporting this underlying operational performance in 2023, we continue to deliver on our strategic priorities. We are pleased to announce the acquisition of Ireland's of Cairns, and you'll see some images on your screen now. Ireland's of Cairns is a long established -- it's established in 1919, actually, long established and iconic multi-brand dealership group based in Cairns in Queensland. It represents Mitsubishi, Isuzu Truck, RAM and Jeep franchises. This acquisition will include approximately 24,000 square meters, 6 acres of property centrally located in Cairns in the -- right in the middle of the automotive retailing precinct, with settlement expected at the end of this month. The addition of this business and property will further expand our footprint and complement the existing operations we have in Townsville in North Queensland, also providing a beachhead to grow with partners such as BYD and consider our easy auto rollout plans in the future. Turning now to our outlook. And the screen -- the image you are seeing on the screen at the moment is the outlook that we presented with our year-end results in February this year. Now traditionally, May and June represent the largest selling and delivering sales months of the year. And in the past, this has largely been driven by the ability to sell and therefore, deliver immediately from stock. In the current environment, however, our performance in May and June is likely to be more influenced by the number of vehicles arriving and the associated ability of the ports to process sold cars in a timely manner. Unfortunately, this is outside our control. It's also worth highlighting, however, that June 2023 does represent the end of the current elevated instant asset write-off, which requires buyers to have a vehicle delivered by June 30 to qualify. This will add considerable further impetus to end of financial year sales from unsold stock available for delivery before the end of the financial year. Given the uncertainty and variability around both these factors, it would be inappropriate to provide specific guidance at this stage on our expectations for the first half of 2023. However, both factors have the ability to be favorable to our near-term performance. For the remainder of 2023, we are encouraged by the pipeline of stock expected to be delivered by our major partners as well as the general easing of supply constraints. When combined with the strong margin environment, which will continue to be underpinned by our multiyear runoff period from our order bank, supported by our disciplined cost management and with clear strategic plans and expected revenue growth, we remain confident '23 will be another solid year for your company. Finally, turning back to the generational shift in auto powertrains. Eagers Automotive has been proactive in positioning the business to play a leading role in the transition to lower emission future, particularly in the affordable, and I stress the word affordable, new energy vehicle segment. Now NEV, the new energy vehicle segment captures both electric vehicles or BEVs, B-E-Vs, and plug-in hybrid electric vehicles or PHEVs, P-H-E-V. We continue to make rapid progress with our plans, uniquely positioning the company to deliver on this generational opportunity for our shareholders. This progress will become more evident to shareholders as we continue to roll out our network and marketing to support our partners in this space. We remain very confident that our business structure, scale and strategy combined with the strength of our balance sheet provides the company with the capacity and flexibility to pursue accretive growth opportunities while also mitigating against any economic headwinds. Our aim is to continue to balance growth with profitability, investing carefully in the future of automotive retail while continuing to provide strong and sustainable annual returns. On the screen now, you'll see the top 5 takeaways as we came into 2023 in terms of how the company expected to perform this year. What they highlight is that we expected material revenue growth, supported by sustainable strong margins. We expect to continue to lead this EV transition. We are focused on growing easyauto as a preowned used car business, and we will utilize the strength of our balance sheet to grow. As we sit here today, we feel like we are very much on track against those 5 key takeouts for 2023. In closing, I'd like to finish with a few important acknowledgments. Thank you to our customers, many of whom are also loyal shareholders. It's our privilege to be able to provide products and services to each and every customer. Your ongoing support is greatly appreciated, and we will never take your custom for granted. I'd also like to recognize and thank the great team members in Eagers Automotive in both Australia and New Zealand. This team is the best in the business, and they worked tirelessly in 2022 to contribute and lead a record result. Thank you to the Eagers team. Thank you also to our directors for your continuing support and advice. Eagers Automotive has always been a company with deep industry routes. We aim to be the benchmark in our industry, and it certainly helps having the direction, expertise and experience of true industry leaders on our Board. The company and, selfishly, myself as CEO are incredibly fortunate to be able to draw on such deep industry knowledge and well-established industry connections from directors, who are significantly invested in and therefore aligned to the long-term success of the business and all shareholders. Through our OEM partners, we are proud to represent your brand. Our position as your retail partner is a privilege and it's a responsibility we take very seriously. We will continue to focus on being a preferred partner for your business. For all our business partners, including financiers, landlords and suppliers, your ongoing support and partnership are fundamental to Eagers' long-term success. Finally, thank you to each of our shareholders, large and small, for your ongoing support, your confidence in and your commitment to Eagers Automotive. We are proud of our company's tradition in delivering for shareholders and also the role we play in communities, being able to serve our customers but also being able to assist those in need through the Eagers Automotive Foundation. Last year, we provided another $1.5 million in charitable support by the foundation, evidencing the great work the company does in this area. So finally, and in closing, as I always say, we, as a company, remain very excited for what the future holds. Thank you for your attention.
Timothy Boyd Crommelin
executiveThank you, Keith. Very impressive address as always. Ladies and gentlemen, just before we move to the formal part of the business, we do have 2 screens in the room. So if anyone towards the back or middle would like to move -- come down the front, move down to the center a little more where you can get in front of the screen. We've got lots more slides, so I don't want anyone to miss out on getting adequate viewing. So if anyone wants to get it a little closer to the front, now is the time to do it. We'd love to have your down here. Can you get a good look there? That all right? That screen work? It does. Okay. Thank you, shareholders. And again, thanks to Keith. If we move to the formal business for today, proxy votes received should be up on your screen. Details of all proxy and direct votes received prior to this meeting on each item of business are showing on the 2 screens in the room and externally. Obviously, directors are very pleased to see the very strong support we've had from shareholders. Our 2022 annual report and Notice of Annual General Meeting were made available to all shareholders on the 21st of April 2023 and will be taken as read. I remind all shareholders that questions on agenda items will be addressed during discussion on the relevant item of business and before voting closes. General questions will be addressed later in the meeting. The first item of business is financial reports, and that is to receive those financial reports for 2022. They are included in the annual report starting on Page 53. The Corporations Act requires the financial report to be put to the meeting each year.
Timothy Boyd Crommelin
executiveIf there are any questions on financial reports, we will address them now. Now is also the time for our auditor to answer questions on the audit, the auditor's report, our accounting policies and auditor independence. I ask shareholders who are present and in person any questions that anyone may have on the financial reports. Yes, we have one if -- we'll get a microphone to you, sir.
Unknown Attendee
attendeeThank you, Mr. Chairman, [ George Bomber ], Director of Fair Case. You mentioned several times about a record profit for the year. Those figures don't reflect in the figures in the annual report that I picked up this morning. You talk about a profit there, and it gives me a figure in here of $442 million and the previous year of $456 million, and you keep mentioning that we had a record profit. So that statement doesn't align with the figures that are in the annual report.
Keith Thornton
executiveDo you have a question?
Timothy Boyd Crommelin
executiveHang on. Thank you, about $405 million. But Keith, safely you may wish to comment on that.
Keith Thornton
executiveWe referred to the underlying profit. So you'll notice in the speech and all references we talk to the underlying profit, which excludes extraordinary profit on things like sale of property. So it's a record underlying profit of $405.2 million compared to the previous year. It's not a record statutory profit, which is the number that you're referring to there.
Unknown Attendee
attendeeOkay. So those figures don't actually appear in the 5-year summary?
Keith Thornton
executiveYou may well be correct there. But they've been released to the market at our year-end results. You're absolutely correct in -- or as you're correct, without having a very detailed look at it. But absolutely, the underlying and statutory profit numbers have been released at a year-end result, and we've been very careful to always talk to underlying because that is -- it excludes extraordinary one-offs like profit from a sale. We think that is sometimes not misleading, but they are one-offs. They're not repeatable. So we like to talk to underlying results because that gives us much better and a more true sense of the health of the business.
Unknown Attendee
attendeeYes, that probably should be reported in the report then, which are not.
Sophie Moore
executiveThere's a reconciliation on Page 33 of our investor presentation that we released in February 2023.
Unknown Attendee
attendeeYes. They should all be together. Thank you.
Timothy Boyd Crommelin
executiveThank you. I invite any other questions. Nothing here from the room. Thank you. If there are no further questions from shareholders attending in person, I'd ask James Couper if there are any questions from online shareholders on this item of business.
James Couper
executiveNo further questions on this item, Chair.
Timothy Boyd Crommelin
executiveThank you, James. The next item of business -- sorry, if there's no further questions, we'll move to the next item of business, and that is the reelection of directors. There are item -- this item of business, there are 6 directors up for reelection, and details on the background of each director will be displayed on your screen. There is additional information on each director in the Notice of Meeting and also in the annual report. All directors are happy to respond to any specific question a shareholder may have. Agenda Item 2A, this item involves my reelection, and I will now pass control of the meeting to Greg Duncan for this item of business. Greg, who is online and is in Sydney, is the Chair of our Remuneration and Nomination Committee. Over to you, Greg.
Gregory Duncan
executiveThank you, Tim. And good morning, shareholders. As Tim mentioned, this item of business is for his reelection as a director, and it's my pleasure to put back to the meeting. Having initially been appointed as a Non-Executive Director of the company in February 2011, Tim was last elected -- reelected to the Board at our AGM in 2020. Further information about Tim can be found in the Notice of Meeting and on your screen now. The Board derives enormous benefit from Tim's corporate and commercial expertise and his experience, and your directors recommend Tim's reelection. Details of the votes received prior to the meetings should now be shown on the screen, and I invite questions on this agenda item from shareholders attending in person today. To ask the question, you will need to raise your hand, wait for the microphone and clearly state your name. Are there any questions from shareholders attending the meeting in person in Brisbane?
James Couper
executiveGreg, I can confirm there are no questions from the floor in Brisbane.
Gregory Duncan
executiveThank you, James. As there are no questions in relation to this matter from the floor, I ask James if there are any online questions in relation to Tim's reelection.
James Couper
executiveGreg, no further online questions, either. Thanks.
Gregory Duncan
executiveThank you, James. As there are no questions on this item of business, I'll now hand back the meeting to Tim and move on to the next agenda item.
Timothy Boyd Crommelin
executiveThank you, Greg. The next item is Item 2b, the reelection of Marcus Birrell. In accordance with our constitution, Marcus retires by rotation at this meeting and being eligible offers himself for reelection. Marcus was last reelected to the board at our AGM in 2020 and having been initially appointed in July 2016. Further information on Marcus can be found in the notice of meeting and should also be on your screen now. Marcus is a member of the Audit and Risk Committee and has vast automotive industry experience including 38 years at manufacturer, financier and retail levels. The Board considers Marcus to be an independent director and Eagers Directors fully support his reelection. Details of votes received prior to this meeting are shown on your screens. I invite questions on this item from any shareholder who may be here in person today. To ask a question, please raise your hand. Are there any questions in the room? There is not. James, so are there any online questions on this motion?
James Couper
executiveNo further online questions, Chair.
Timothy Boyd Crommelin
executiveThank you. As there's no further questions on this item, we now move to the next item on the agenda, and that is the reelection of Sophie Moore. That's Item 2c on today's agenda. And again, in accordance with the Constitution, Sophie retires by rotation and being eligible offers herself for reelection. Sophie was initially appointed as a Director in March 2017 and was last reelected in 2020. Please refer to the Notice of Meeting and on your screens for any further information on Sophie. Can I just say as shareholders, we are -- and certainly at Board level, we're very fortunate to have someone of Sophie's financial expertise, experience and caliber on the Eagers Board. Eagers Automotive directors recommend the reelection today. Details of the votes received prior to the meeting are now shown on the screen. Are there any questions from anyone in the room here? There's no questions. James, over to you, anything online.
James Couper
executiveThere no further questions, Chair.
Timothy Boyd Crommelin
executiveThank you, James. As there's no further questions on this item, I now move to the next item of business, and that is the reelection of David Blackhall. That is agenda Item 2d, and it's for David Blackhall reelection to the Board. Again in accordance with the constitution, David retires by rotation today being eligible offers himself for reelection. David was initially appointed in December 2019 and David was reelected in 2020. Further information on David is in the Notice of Meeting and also on your screen now. David has over half a century of automotive industry experience. David's contribution to the Board is invaluable. David is regarded as an independent director by the Board of Eagers, and he chairs Eagers Audit and Risk Committee. Eagers Automotive directors support David's reelection today. The screens are now showing details of votes received before the meeting. Do any shareholders here in person have questions in relation to David's reelection. If so, I'll hear from you now. Seems we have nothing in the room here. James, anything online written or verbal?
James Couper
executiveNo further questions, Chair.
Timothy Boyd Crommelin
executiveAs there's no further questions, so I'd now move to the next agenda item 2e, and that deals with Greg Duncan's reelection as a Director. Today, Greg retires by rotation and being eligible offers himself for reelection in accordance with the constitution. Greg was initially appointed in December 2019 and then elected by shareholders the following year. Please refer to the Notice of Meeting and your screen for information about Greg. Greg is regarded as an independent director. He sits on our Audit and Risk Committee. And as I mentioned earlier, he chairs the Remuneration and Nominations Committee. Greg has significant industry experience, including as a former owner of Australia's largest prestige automotive business, and he brings a unique perspective to the Board. Eagers Automotive directors recommend his election this morning. Votes received prior to this meeting are now showing on your screen. 96.97%, Greg. Going well. I invite any questions from the room. Are there any here? There are none that appears here. So over to you, James, for online verbal or written?
James Couper
executiveNo further questions, Chair.
Timothy Boyd Crommelin
executiveThank you. As there's no further questions, we now move to the final reelection today, and that is the reelection of Michelle Prater. It's Item 2f, that's reelection of Michelle Prater. In accordance with our constitution, Michelle retires by rotation and being eligible offers herself for reelection. Having initially been appointed in February 2020, Michelle was then elected by shareholders at our AGM that year. Further information about Michelle is available in the Notice of Meeting and on your screens now. Michelle is a resident of Western Australia, Eagers' second largest region by size and where the AHG business, Automotive Holdings pre business, was originally founded Michelle brings a wealth of industry and commercial property experience to the Board. Eagers directors are very much in favor of her reelection today. Details of the votes received prior to the meeting should now be visible on your screen. And I would ask, are there any questions from a shareholder in relation to Michelle's reelection? Is there anything in the room here? There are no questions. So James, online, verbal or written, do we have any?
James Couper
executiveThere are no further questions, Chair.
Timothy Boyd Crommelin
executiveThere are no questions. If there's no further questions. Thank you, shareholders. I'll move to the next item, and it is the remuneration report. Item 3 seeks shareholder approval for our remuneration report, and that's set out in our annual report starting on Page 36. Although this vote is advisory only, this is an important agenda item, and the Board is always keen to shareholders' support in this area. Support has been very positive, as you can see. The proxy votes are now up on the board, and that's at 98.47%. As I said, support is very positive. And that, I should point out, does not include any votes by directors or key management personnel, so that's shareholders other than directors and key management personnel. Are there any questions on our rem report from the room here? There is nothing. James again, online, verbal or written?
James Couper
executiveNo further questions, Chair.
Timothy Boyd Crommelin
executiveNo further questions. I'll just move then to the final item on today's agenda. That's the renewal of proportional takeover provisions of the constitution. So item 4, and it calls for shareholders by special resolution to approve the renewal of the proportional takeover provisions of our constitution for 3 years. A detailed summary of the motion is included in the Notice of Meeting. If this motion is approved, then our shareholders and the importance of that, so it's important that shareholders approve it, that means shareholders will be able to collectively decide whether any subsequent proportional takeover bid is acceptable in principal and appropriately priced. This will reduce the risk of control of the company, changing hands with our payment of an adequate control premium for your shares. It will also reduce the risk of you being left as part of a minority interest in the company should a proportional takeover bid be made. The directors, therefore, unanimously recommend shareholders approve this notion. Proxy and direct votes received prior to this meeting, as you can see overwhelming support at 99.6%. Do shareholders have any questions in relation to this item? I'll start with the room here. No questions. So James, anything online or verbal?
James Couper
executiveNo further questions, Chair.
Timothy Boyd Crommelin
executiveThank you. As there are no further questions on today's formal agenda items, I will now close voting on all items of business shortly. But first, I'll briefly pause the meeting to give shareholders one final opportunity to submit your votes if you haven't already done so. Meeting will now pause for, let's say, 1 minute, so shareholders have the chance to finalize their votes. [Voting]
Timothy Boyd Crommelin
executiveThank you, ladies and gentlemen. Voting -- all voting is now closed. The votes will be tallied and released to the stock exchange as soon as possible after this meeting. That brings us to conclusion of the formal business. And ladies and gentlemen, just before we close the meeting, I'd invite any general questions from shareholders. Are there any questions from shareholders attending today in person?
Unknown Attendee
attendeeThank you, Mr. Chairman. [ George Bomber ]. You mentioned about the forward order book increasing. I'm just wondering, what percentage of cancellations you're getting on the forward orders, which is one of the questions that I had. What's happening with the airport development? And I know that your shareholders in PWR in Perth, is there an intention that maybe taking over that business, buying that business out and to expand your footprint in Western Australia.
Timothy Boyd Crommelin
executiveLet's start, I might flick those to Keith, firstly, on order cancellations, airport, PWR.
Keith Thornton
executiveOkay. I'll start with PWR, talking about the Warrens group. Is that what you're referring to or PWR...
Unknown Attendee
attendeePeter Warren Group, yes.
Keith Thornton
executiveSo Peter Group based in Sydney. We're not shareholders in Peter Warren Group.
Unknown Attendee
attendeeYou were at one stage. You had a holding in Peter Warren Group at the last AGM.
Keith Thornton
executiveNo shares, not aware that we've now built shares there.
Unknown Attendee
attendeeSorry if I'm wrong there, but Peter Warren Group is in...
Keith Thornton
executiveSydney, the head office, headquarters.
Unknown Attendee
attendeeIn Sydney, but they have a branch in Perth, yes.
Keith Thornton
executiveThey're on the East Coast. So Peter Warren is based in Sydney, Queensland and Victoria. Peter Warren -- all Warren and airlines business is based in Sydney. So it's a Sydney-based business, and we're not shareholders.
Sophie Moore
executiveBut we have been long-term shareholders of Automotive Holdings Group for a number of years before we merged back in 2019, which is based in Perth.
Timothy Boyd Crommelin
executiveRight. It may be -- is it Automotive Holdings Group, do you think, George, that you may have been...
Unknown Attendee
attendeeNo, no, that's fine. And your percentage cancellations?
Keith Thornton
executiveAbsolutely. So thank you for that question. It's a good question and something consistently asked. At the moment, we're really encouraged. The order book is very stable. It's quite robust. It's very hard to measure exactly the cancellations. One, we're quite a decentralized business, but the other issue is that some people have canceled an order because they've been able to buy another brand immediately and/or they're canceled or moved into a used car. Some of those orders have been replaced inside our business. Sometimes they cancel an order and bought from another business as in a non-Eagers dealership. The general percentage of cancellations has been sub-5% The only material cancellations we're seeing are in the more mainstream prices. So the lower the price and the longer the lead time is where there is more material cancellations. Without calling out any particular brands, one of the leading brands in Australia is an extraordinarily big order book at the moment because the brand is so popular. That is more mainstream. And with the order books going beyond 12 months for some models, there has been cancellations closer to 10% at that level in brands like that. But at the moment, the order book has been incredibly strong and very sticky, which is great. But we keep a close eye on it to make sure that there's no material falloff in cancellations. The other thing to point out is that in the order book at the moment, there's a number of orders that were taken for the vehicles to be delivered by June 30 to take advantage of this last month of instant asset write-off. So there'll be a lot of customers that will be looking to take delivery between now and June 30 this year to make sure they get that tax benefit before it ends. Brisbane Airport is a good question. We've been asked that a number of times. First off, just so that all shareholders understand the way the Brisbane Airport precinct actually gets developed. The land in the Brisbane Airport precinct is actually federal government land. It's owned by the federal government. It's controlled on a very long-term lease by Brisbane Airport called BIC. We took a lease that corresponded with their tail on a certain amount of land to be part of an Automall or Brisbane Airport Automall precinct development. BIC, like all operators of airports, were materially impacted by the global pandemic. I think all airport upwards around the world were probably the most acutely impacted in terms of their tenants, being the international airport and the domestic airport. So there's no doubt that BIC has had a fairly interrupted last couple of years in terms of the tenancies and the businesses that they run out of the airport area. As they've moved into recovery mode, they've entered a world that, again, won't be any surprise for me to say this to shareholders, is a world where construction costs are quite extreme at the moment, raw materials, validity, labor, funding costs. So construction at the moment for those that need to develop any major capital works is quite challenging. So BIC is the developer of the precinct. Eagers would be the developer of a business inside that precinct. As we sit here, given those challenges, we continue to work with BIC on what the future looks like. BIC has been fantastic to work with and Eagers and BIC will continue to work out what the future looks like. I will point out that from Eagers' point of view, we are in no rush to go there. We've got security of tenure where we are. So all the brands that we have in New State are represented where they are today, and we've got secure representation to those brands. We're also working with our OEM partners. So the summary is it's a challenging environment. It must make sense for all stakeholders. It must be viable for the long term, and it must be responsive to what customers will want for the long term. So given that challenging environment, we continue to work with BIC and work out what the future looks like. And as we sit here today, I'll say to all shareholders, whatever we do and whatever the future looks like it will be the right outcome for Eagers shareholders.
Unknown Attendee
attendeeThank you. It sounds like that might not even proceed from your statement. Thank you.
Timothy Boyd Crommelin
executiveAny further questions? Anyone? Any from the room here before we go to online. Dr. Porter?
Unknown Attendee
attendeeThanks, Tim. South Australia and ACT mandate that all passenger vehicles sold will be low emission electric by 2035, and New South Wales and Victoria will do likewise under COP26 by 2040. The European original equipment manufacturers as well as Ford and GM have announced a phasing out or even eliminating internal combustion engines in cars around 2030. Does Eagers risk being squeezed by both manufacturers and governments, forcing you to sell a vehicle unsuitable for a country as large as Australia and causing you to defy marketing 101, selling a product the customer actually wants? Does Eagers have plans to navigate this brave new woke world?
Timothy Boyd Crommelin
executiveThank you, Dr. Porter. Again, I will flick that to Keith. He can give you an adequate answer.
Keith Thornton
executiveThank you, Dr. Porter. It's an excellent question. It's something that we're living with day today and also thank you for your long-term support of the company. We do appreciate it. There's no doubt we're entering a brave new world, and it's a world that is not entirely crystal clear on how it will play out country by country, government by government and customer base by customer base. It will vary by country. There is no doubt the way we move to this lower emission future will be variable. It will accelerate, then maybe plateau, maybe retreat and accelerate again. Your point is exactly right, though, Dr. Porter. An interesting stat that most people won't be aware of is that 59% of cars sold in Australia are either dual cab utilities or medium-sized SUVs. 59%. That's a huge number, and it's actually different to the rest of the world. So the utes that are sold in Australia, they're almost the toy ute compared to what's sold in the U.S., and utilities are a novelty in Europe. So the types of cars that Australians consume, exactly to your point, Dr. Porter, is unusual. And marketing 101 says you need to bring products to customers' wants and needs. So your point is valid, and it creates some unique challenges for the Australian take-up of low-emission vehicles. Having said that, the flip side is that it's an incredible dynamic at play at the moment. Very rarely do you get a carrot, a stick and a customer moving in a different direction. And by that, I mean there are government incentives. Queensland has just increased the incentive on EV cars to $6,000. That is absolutely material. That will move the needle. Most states have between $3,000 -- will have about a $3,000 incentive as well as stamp duty exemptions and rebates, et cetera. So there is incentive out there to move in this direction. There is stick mandates on fleets. Large fleet operators around Australia are being driven by ESG mandates to green their fleets, to show action in this space. And they are demanding more environmentally-friendly, whether it's EV or plug-in or hybrid vehicles, that suit their businesses. And the final thing is there is no doubt we are seeing on the showroom floor, there is consumer inquiry and interest in more efficient powertrains. It doesn't mean they don't want to dual cab cave utility, but they would like a more efficient powertrain. So we're in this interesting environment. When the government intervenes, as it has and it's done it more materially in New Zealand, it can move the needle on market share very quickly. And we've seen this happen in a number of markets around Australia and overseas. Eagers strategy on this, and it probably dates back 2 or 3 years when we had some very deliberate conversations with Martin Ward, our previous CEO, and with the Board, our strategy is to lead the affordable EV space. And the most important word there is affordable. Most EVs that are come into market aren't necessarily in mainstream affordability bracket. They are cars, even I will mention Tesla, they are cars that are being largely bought by people that are enthusiastic about the brand. In some cases, they're much less price sensitive. They're not so concerned about our resale, et cetera. For EV to get mass take up in any market, they must be affordable, whether it's a subsidy by the government or whether it's by bringing the car in an affordable price. The other thing it needs to do is it needs to move from the emotional buys to the rational buys. And this is where we believe Eagers is most uniquely positioned and something that we do think whatever way it goes, Dr. Porter, over the next decade, we think we will be able to take advantage of this transition to electric vehicles and lower-emission vehicles. But don't forget our combustion engine business will be quite significant for a long time here in Australia, given period of distance, the way Australians consume cars, the way we use cars on the weekends going to the beach, opera or driving, et cetera. So we think we're positioned to take advantage of this transition, and it may come rapidly. But we've also got this great hedge that we've got the biggest platform of ever more efficient combustion engine cars, big service business, big preowned business and easyauto, big parts business. So it's a long answer, and I think the summary is we don't know which way it will go, and we're making sure we're positioned to take advantage either way. But it's a great question and something occupies a lot of our time every day.
Unknown Attendee
attendeeCan I ask?
Timothy Boyd Crommelin
executiveYes.
Unknown Attendee
attendeeOne of the factors that's aided gross margin.
Timothy Boyd Crommelin
executiveCan we just get a name?
Unknown Attendee
attendee[ Daniel Cane ] here from [ Key Value ] Research. One of the factors that's aided gross margin has clearly been the issues in getting stock from the manufacturers, and that's continuing to be an issue, particularly with the manufacturer you referred to earlier, who I think we can all guess is Toyota. What is the main driver there of the ongoing issues in them getting stock to market? Is that just an overhang from the demand that hasn't been associated post COVID? Or is there continuing issues with them delivering to their pre-COVID manufacturing abilities?
Keith Thornton
executiveIt's a great question. It's a very complex question because I quite often make the comment that I've only ever worked in the automotive industry, I used to work for the OEMs, and I've only realized in the last couple of years just how complex the manufacturer of vehicles and the global logistics networks are. There's 2 issues at play. There is the cyclical issue and the issue of COVID and componentry supply interruption, shortage of semiconductors, et cetera. But the overlay on that and probably the thing that's exacerbated and will probably drive this interestingly tight supply environment for the next decade is that OEMs are on this inflection point, where they cannot simply continue to invest in legacy combustion engine products, they must move towards new R&D on lower-emissions vehicles. What that has meant is that OEMs have made deliberate -- have taken deliberate action to reduce capacity in some of their legacy products. So in the old days, we simply spool up a factory, produce as many cars as possible and sell them around the world. And it literally was pre-COVID. It wasn't freer supply, it was free supply as many cars as you wanted you got. That has fundamentally changed. So you got the cyclical issue of parts, interruption, semiconductor shortage, global logistics interruptions, et cetera, and then you've got this structural change where OEMs have reduced legacy capacity and are investing in new capacity. The challenge with that is that some of these OEMs, the new products they're bringing to market, aren't necessarily -- they don't have the scale, they don't have some cost of R&D, and they're not quite as profitable as some of the legacy brands they have. So they need to balance their volume globally. Now something that most people wouldn't be aware of is that over the last couple of years, some OEMs have pushed more volume to certain markets because of dynamics, and I'll explain that. One truck brand that we represent in Australia, the emission standards are lower than they are in Europe. Therefore, the products they bring to Australia require less semiconductors with less chips. So they'll push more volume to Australia. Another brand, their product portfolio in Australia is very highly spec-ed, therefore, uses a lot of chips. So they're pushing volumes to other parts of the world. When you've got a limited number of chips, you might say I can deliver 1.3 cars to market X and only one of those same cars to Australia, we need to maximize where the volume goes. So at the moment, there is multiple dynamics at play. It's incredibly complex. There will be winners and there will be losers. Some brands are pushing volume to Australia, others are pulling it away, and you can see that in the VFX sales fees. The other thing is that if you looked at the last 3 years, there is a circa -- we've called this out in our year-end presentation. There is circa 363,000 car hole. So if you just took average deliveries into the Australian market from 2012 to 2019 and you kept that going through to the end of 2022, there has been a 363,000 car hole in terms of deliveries into this market. Now that hole needs to be filled before we just return to normal traditional sales rates or delivery rates into Australia. So the net sum of all that is we do believe that it's going to be a tighter environment for a longer period of time. It may well support a more structural and sustainable increase in our margin environment because to be fair, the margins before COVID were quite slim in our industry. It might move it to a more sustainable, moderate and fair margin in our industry, which we think will support the business over a longer term. But there's a lot of levers there.
Unknown Attendee
attendeeOkay. And just a follow-on to that is, obviously, I mean do you -- when do you think that those supply chain issues will normalize to some extent? When will it be the case that you're not waiting 12 months to get a land cruise or Hilux?
Keith Thornton
executiveAlmost impossible to tell you because it varies by brand and variety model. Certain brands at the moment have broad product to Australia and go back to those comments I said before about legacy used cars. Some heavily regulated markets overseas, there is very little demand for combustion engine cars. They know they can still sell those in Australia, so they're pushing perhaps some models, to Dr. Porter comment before, but not necessarily hot property, but they'll sell -- send it to Australia because they can still sell the product. But high demand cars, hybrids, reference to land cruiser, other high-demand products will still be tight for quite a period of time. So it does vary by model. It does vary by -- sorry, by brand and by model. It's very difficult to say. We think supply will ease over the course of this year. I made comments in our speech that -- my speech that supply is looking good over the next 8 months through the end of the year. In the next 90 days, we expect to deliver based on the pipeline 7.5% more than the same period last year. So there is some easing. But will it clear the backlog quickly? This could be a multiyear dynamic that still needs to play out.
Timothy Boyd Crommelin
executiveFurther question?
Unknown Shareholder
shareholder[ Jeff Hall ], a shareholder. I was blown away when I saw Indooroopilly. It was absolutely fantastic, and statistics tend to indicate that it ought to be profitable, certainly service and sales as well. The reason you're not sort of rushing to replicate it other than to Ravenna. Is it delivery -- difficulty you're getting sites? Or is it cost? Or is it just the fact that you can't get vehicles is just making the order book or worse?
Keith Thornton
executiveJeff, it's a great question, and thank you for your positive comments around Indooroopilly. You're not the first person to ask the same question. Unfortunately, the way new car franchises work is that new are awarded Eagers that are awarded a franchise for a specific what's called a prime marking area, which is the number of post codes effectively that you are asked to primarily market to. And you're then not able to go and set up physical operations in someone else's prime marketing area. So what you need to be able to achieve is you need -- Indooroopilly Automall works particularly well when you take multiple brands and create a destination. A single brand in the shopping center is okay, but it doesn't change the way consumers behave. When you put in our case, 8, 10, 12 brands into a destination and create an Automall, that's when you attract the people. But you need to control 3, 4, 5, 8, 10 brands in a prime marketing area to take them into a location into a Westfield shopping center if there is also a Westfield shopping center in that area that's suitable for it. It's also not something you can stand up overnight. Because in our case, it's 2,400 square meters. I think from memory, 12 or 16, my memory is failing me, specialty stores that were relocated to consolidate one area for us to occupy. And as you can imagine, they've got different leasings. Some of them were probably looking to move, some weren't, some needed incentives from the center manager. So it's quite a complex longer-term process to roll out. What we will do, however, because it's proven so successful is that we are looking at acquisitions in the future. Let's say, we have 3 brands in an area in New South Wales. We may look to acquire another 3 or 4 multi-franchise brand dealership. If we don't want the property, we could add it to ours and take it to a shopping center and create another Automall. So over -- again, over the next decade, Jeff, we do expect to replicate them? It won't be a case of us just popping them up everywhere, but there's a bit more to it than that, but we certainly are encouraged by the way it's occurred. And the customer feedback, which is something we haven't referred specifically in the presentation, has been phenomenal. Once they get their head around that you can actually transact there, it's not just a show and tell or a display or a motor show, their feedback has been phenomenal because it's so convenient for them. They're already living their life going to that shopping center, whether it's once a week to get groceries, once a month to buy a share, drop the kids off to the movies as opposed to going out of their way to a car showroom that's positioned at a location that they would never visit otherwise. So it's been incredibly customer-friendly and responsive to the way our customers live their life. So Jeff, I appreciate your comments, and we will certainly try and expand it where we can.
Timothy Boyd Crommelin
executiveAnd I ask for further questions from the room. We're okay there? James, anything online or verbal?
James Couper
executiveChair, I'm delighted to say there are no online questions today.
Timothy Boyd Crommelin
executiveNo online. Okay. Thank you. Well, if there are no further questions, that does bring our meeting to a close. And I just thank all shareholders for their attendance today and participation. And thank you to all shareholders who are online. And you're right, James, you have had a quiet morning, so thank you for your efforts in relation to the online. Thank you again, shareholders. I now declare the meeting closed.
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