EBOS Group Limited (EBO) Earnings Call Transcript & Summary

February 19, 2020

New Zealand Exchange NZ Health Care Health Care Providers and Services earnings 44 min

Earnings Call Speaker Segments

Operator

operator
#1

Thank you for standing by, and welcome to the EBOS Group Limited First Half FY '20 Interim Results Conference Call. [Operator Instructions] I must advise you that this conference is being recorded today, the 20th February 2020. I would now like to hand the conference over to your first speaker today, Mr. John Cullity, CEO, EBOS Group. Please go ahead, John.

John Cullity

executive
#2

Thank you, Reth. And welcome, everyone to the presentation of our first half results for FY 2020. I'm joined this morning by Shaun Hughes, our CFO. The first half has seen a very significant uplift in both our revenues and profits, and we are very pleased to deliver financial results that indicate the group's long-standing strategy of investing for growth and focusing on cash flow to deliver strong returns for our shareholders. I should point out that our reported numbers today incorporate the new accounting standard on leases, which does result in a higher reported EBITDA, but a lower NPAT. For the purpose of this presentation, I will focus on our underlying performance. So for the half, we had a 25% increase in revenues to $4.4 billion, a 13% increase in EBITDA to $149 million and a near 16% increase in underlying NPAT to $84.2 million. The increase in underlying earnings per share was just over 9% and reflects the enlarged capital base of the group following our May 2019 capital raising. Our ROCE continues to be very strong at 15.9%, which is consistent with what we reported last financial year. There were many highlights for the half, as one would expect with a 25% lift in revenues. But at an overall level, we had both our Healthcare and Animal Care segments perform very strongly. Our Australian wholesale business, as expected, had a substantial uplift in volumes and revenue on the back of commencing the exclusive wholesale pharmaceutical contract with the Chemist Warehouse Group. The performance of our Community Pharmacy business demonstrates the leading position that it occupies in the market and further justifies our long-term strategy of continuing to invest in our distribution network with high levels of automation. We also saw the TWC business record very impressive growing with 16 new stores added and network store sales growth of 5.7%. In October last year, we announced our entry into the $8 billion medical devices sector with the acquisition of LMT National Surgical. While we have only owned this business for a short period of time, it is performing in line with our expectations, and we are very confident of building a significant business in this market through both organic and inorganic growth. Our Institutional Healthcare business continues to benefit from strong revenue growth, particularly from the distribution of specialty medicines into the Australian hospital market. Our Contract Logistics business is also now benefiting from the opening of our new facility in Sydney and continued on its strong second half performance from last year. And finally, our Animal Care business also recorded a strong performance in the first half with revenue and EBITDA growth of 9.5% and 6%, respectively. So all in all, we again saw the benefits of the diversified nature of the group with most business units recording solid performances. This slide provides more details on our financial performance for the half at both the reported and underlying levels. So just to recount, revenue is up 25% and underlying EBITDA up 13%, with Healthcare reporting a 16% lift in EBITDA and Animal Care EBITDA rising by just under 6%. We also had a solid cash performance, which Shaun will talk to later, and our balance sheet is very strong with net debt to EBITDA at 1.4x. Turning now to the individual segments. And within Healthcare, we recorded a 26% increase in revenue and a 16% increase in underlying EBITDA. The Australian business had a particularly strong performance with its wholesale TerryWhite Chemmart, Institutional Healthcare and Contract Logistics businesses all performing strongly. Underlying EBITDA growth in Australia was up $20.3 million or just over 22%. In New Zealand, we had a more subdued performance with profits negatively impacted by a softer performance within our Consumer Products business, which I'll expand on later in the presentation. EBITDA was below last year by just under $2 million or 8.7% in New Zealand. Moving now to the specific components of Healthcare and within Community Pharmacy. This channel recorded a 35% increase in revenues and a 16% increase in gross operating revenue. Our wholesale business was able to successfully execute the onboarding of the Chemist Warehouse volumes from the first of July 2019 in a seamless manner, with excellent service levels being achieved for all of our loyal customers. The result today really reflects years of investment in automating our distribution facilities, which have created both the capacity and efficiency for our business to operate at these significantly higher levels. While we benefited from the commencement of the Chemist Warehouse contract, we also saw growth in our existing customer base, and particularly, the performance of our TWC business was very pleasing. You will notice the decline in our core margin, which is really a reflection of the substantial change in the sales mix for the pharmacy business upon servicing the Chemist Warehouse contract. As most of you would appreciate, we are servicing CW's pharmaceutical volumes and not their FMCG volumes. Sales of FMCG are undertaking -- undertaken at higher gross margins than for our ethical products. To TerryWhite Chemmart. It was a highlight of the result that we have been able to reignite the growth in TWC. We added a net 16 stores to the network, which is far greater than achieved in prior periods. Importantly, the TWC network partner stores' trading performance was also strong with prescription sales growing by 5.3% on a like-for-like basis. TWC has implemented a number of initiatives over the last 12 months, and these are now starting to gain real traction in the market. The that's real chemistry advertising campaign and strategic alliances with Qantas Frequent Flyer, Bupa and Afterpay are all resonating with TWC's customer base. We have a goal to take the network to more than 400 stores. And based on these results, we are confident that we can achieve that target. Our Institutional Healthcare business was once again led by strong performance from our hospital business, recording sales growth in the high single digits. Sales growth in this business is above historical norms due to the increased sales of specialty medicines, and we saw this trend last year, and it has continued into the first half of FY '20. While relatively immaterial to the first half's results, we have included our recently acquired device business, LMT National Surgical within this division. And as stated earlier, it's off to a good start. Contract Logistics. It's very pleasing to be able to report the growth we continue to generate in our Contract Logistics business. We are generating growth in both New Zealand and Australia. However, our performance in Australia is ahead of expectations. The market has responded to the new facility we built in Sydney, and we've been able to continue to -- continue the growth in this business, which really kick-started in the second half of FY '19. We have only in the last month, moved the Australian business onto the SAP platform, so that we now have a truly integrated ANZ Contract Logistics business. Our Consumer Products business performed below expectations and was negatively impacted by 2 main factors. Firstly, we saw a decline in export sales revenue from the daigou channel in the second half of FY '19, and unfortunately, that continued into this first half. Secondly, we incurred larger-than-expected costs upon transitioning the supply chain of this business to a new facility in Auckland. This investment was undertaken to support the long-term growth of the business, and we will be looking for a stronger second half performance from our Consumer Products business. However, the combination of both those factors resulted in a decline in gross operating revenue and EBITDA compared to the prior period. If I now move to the Animal Care segment, which continues to record strong growth from both our branded products and our vet wholesaling business. Aggregate revenue growth for the segment was 9.5%, and EBITDA growth was just under 6%. Both Black Hawk and Vitapet recorded solid growth rates and our Lyppard vet wholesaling business also contributed to the positive results. Black Hawk's revenue growth for the half was an impressive -- at just under 10%, and it continues to hold the premium-brand position within its category. Our Vitapet business also had a very strong first half with revenue growth of just under 15%, benefiting from increased ranging of its treats products within the Woolworth stores. I'll now hand over to Shaun Hughes to cover the financial performance for the half year.

Shaun Hughes

executive
#3

Thanks, John. Our statutory cash flow from operations for the first half was $74.2 million, inclusive of the impact of the changes in treatment of leases under the IFRS 16 lease accounting standard. The impact of this was to increase operating cash flow by $15.5 million, with the offset being in repayment of lease liabilities as required under the standard. Capital expenditure for the period was $13.7 million and primarily comprised the spend on our new purpose-built warehouse and manufacturing facility for the Consumer Products business, IT spend associated with continuing to modernize IT platforms across the group and other smaller projects. We also spent $30.3 million on acquisitions in the half, including the cash payment for LMT and earn-outs associated with its prior-period purchases. Moving to working capital. Working capital remains a key focus for the group with our cash conversion days at 16 as at December 2019. Net working capital days have improved on FY '19, and reflect an increase in debtors in line with revenue growth in Healthcare of 26% and Animal Care of 9.5%, a small $5.2 million increase in inventory from June 2019 with December 2019 inventory now at $728.7 million and inventory days reducing in line with the commencement of Chemist Warehouse Group trade. Creditor days have also reduced in line with the decline in inventory days. ROCE for the period remains ahead of our 15% return on capital employed target, and is consistent with June 2019 at 15.9%. Net debt for the group was $392 million, and as at December, our net debt to EBITDA ratio was 1.41x consistent with June 2019. We continue to assess a number of strategic acquisition opportunities, and we estimate we currently have between $300 million and $350 million of headroom for future acquisitions within our target gearing range. Importantly, we have agreed with our banks to adopt a frozen gap approach with respect to the new IFRS 16 lease accounting standard. We will, therefore, continue to report our net debt to EBITDA on a pre-IFRS basis. From a capital management perspective, there has been no change to our approach or thinking in providing the right balance between increased returns to shareholders via dividends and our focus on using our balance sheet strength to pursue value-added M&A opportunities. As at December 2019, the weighted average maturity of our combined facilities is 1.9 years, with actions currently underway to extend the term of some of our existing facilities. Turning to EPS and dividends. Underlying EPS for the half is AUD 0.522 per share. Growth upon the first half of F '19 of 9.1%. The board have declared a final dividend of NZD 0.375. This will be imputed to 25% and fully franked for Australian resident shareholders. Our final dividend payout ratio will be 70.2%, excluding the impact of the dividend reinvestment plan. The group's DRP will be in operation for the upcoming interim dividend and shareholders can elect to take shares in lieu of a cash dividend at a discount of 2.5% to the volume weighted average share price. I'll now hand you back to John.

John Cullity

executive
#4

Thank you, Shaun. So in conclusion, if you look at our outlook for FY '20, and I'll basically just read this slide. So trading for the first half of FY '20 was in line with our internal expectations. And we reconfirmed the group is confident of a significant increase in earnings in the current financial year. We have not seen any significant impact to the group as a result of the coronavirus. However, we continue to closely monitor this issue and will take all necessary actions to ensure that we are well placed to respond to any challenges that arise as the situation unfolds. So with that, I'll conclude the formal part of the presentation and would be happy to take any questions. So if, Reth, you could coordinate the questions, please.

Operator

operator
#5

[Operator Instructions] And our first question comes from the line of Andrew Goodsall from MST Marquee.

Andrew Goodsall

analyst
#6

Just looking at the margins for the Australian health business and just -- obviously they fell with the Chemist Warehouse contract, just to understand -- trying to understand sort of whether that's a go-forward margin or whether you're running, I guess, higher cost just at this early stage of the transition and sort of where that margin might be heading in trajectory.

John Cullity

executive
#7

Yes, Andrew. Thank you. So within that margin for the Healthcare business. So it's -- there's a lot of variables floating around within that. So of course, there's a sales mix from taking on the CW business. There's also a mix impact coming from hospitals, our lower-margin hospital business. Contract Logistics, which is basically a cost-plus type model. That's had an impact on the margin as well as our Consumer Products business. So I intimated it in the call there that we had a more subdued performance with Consumer Products, and that impacted also on the Australian business. We've also experienced some cost increases like items like rent, insurances. Within that, Healthcare margins also got increased advertising from the TWC business, so we've reinvested into the TWC business to basically reignite that. And that's also coming through on that margin line. So it's a bit hard at this point in time, Andrew, I think after the -- just the first half because of the number of variables in there to say what do we expect it to sort of come out at the full year. But really, I would expect for the full year, that number is probably as good an indication as any of what we'd see at the -- what we report at the half is what we'll see at the full year.

Andrew Goodsall

analyst
#8

Okay. Great. And I guess it's probably the prospect of getting those costs down is probably FY '21 story or beyond.

John Cullity

executive
#9

Yes. And this is also -- Andrew, while we touch on it, this is also -- we operate in a price-deflationary environment, and this is why the negotiation of the 7th Community Pharmacy Agreement is very important to -- not just us but the whole industry, all right? Because the cost increases keep coming through. And we need -- you basically need that funding to offset it, right, to a large extent.

Andrew Goodsall

analyst
#10

It's probably a segue, I was just going to probably just ask around that, just in terms of outlook. I know that's sort of a work in progress. So maybe there's no real update, but the second part of that was just around Chemist Warehouse and Pfizer, both exiting DHL now, just whether you sort of see any upside, particularly around market share, is Pfizer drugs coming back to you?

John Cullity

executive
#11

Well, we need to -- yes. I think -- well, if I deal with the 7th CPA, and there's no real update from our side on that. Negotiations continue, as you know, and they're continuing with the guild and the department. But we're hopeful for a positive outcome there. We've been given a good hearing by the department. And I think they and the minister, I think they very well understand the justification for our position on that. In respect of Pfizer, that's very pleasing, also, I should say, Upjohn coming back into the market, just like AstraZeneca and also Amgen coming back to the wholesale channel. That's very pleasing, not just for us but for all the wholesalers, it's an endorsement from a wholesale model that we have in Australia as being the most efficient way for not only the delivery of medicines, but also for the community to access the medicines. So we would expect to capture just our normal share in terms of those volumes. The Pfizer volumes really, though, as you know, the CSOs are fixed pool so it's just -- the additional units are just spread amongst the fixed pool, so it's marginally profitable, put it that way.

Operator

operator
#12

And your next question from Chelsea Leadbetter from Forsyth Barr.

Chelsea Leadbetter

analyst
#13

I guess kind of following on the margin sort of thought process and discussion, kind of interested in your comments around Animal Care margin trend during the half and also New Zealand Healthcare to kind of round out the discussion because interesting, I guess, you're seeing potentially some cost pressure across both of those areas as well.

John Cullity

executive
#14

Well, see the Animal Care margin's relatively pretty stable. What you see there, though, is more of a mix issue. Well, it's not so much an issue, but it's a mix equation, right? So we had a better performance this half from our Lyppard business. So you might recall, last year, we had a subdued performance from Lyppard because it lost a key supplier, being Zoetis, and this half, pleasingly, that business has rebounded in terms of its profitability, but its business has a lower margin than the branded business. So really, that's just mix there in Animal Care, right? And then I think your other question was on -- in Consumer Products, and I think we've spoken about the cost...

Chelsea Leadbetter

analyst
#15

Sorry, it was New Zealand Healthcare.

John Cullity

executive
#16

Yes. New Zealand Healthcare, right. So in New Zealand Healthcare, Chelsea, that was really impacted by the Consumer Products business, the margin there, right? So 2 aspects, one is we had declining volumes on the daigou channel and in international sales from the Red Seal product, particularly into the Chinese market, right? And that's a relatively healthy margin for us, those products. And we also rationalized the supply chain for that particular business. So we used to distribute those products in New Zealand out of about 5 warehouses. And on the 1st of July, we brought that into one warehouse. And there were just additional labor costs, freight costs, et cetera, to go through that exercise. So we hope we're over the worst of that as we come into the second half, but that certainly had the biggest impact on margin in New Zealand Healthcare.

Chelsea Leadbetter

analyst
#17

Got you. And I guess just stepping back, obviously a lot going on this result with respect to new customers, et cetera. Can you give us any indication around what you see as sort of the like-for-like underlying growth rate maybe, and EBITDA level? Or if you can, extending that down to what the Community Pharmacy result would have looked like, like-for-like?

John Cullity

executive
#18

We can't really provide that information. Chelsea, it's pretty difficult anyway to -- if we could get it -- but that's pretty very commercial, in confidence, really. I mean the business comprises what it is today, inclusive of the CW volumes. That's a long-term contract we've got so that is the business. But as you know, also, we have a shared infrastructure. So the cost base is shared across the total business, right, for that distribution. So it's not that readily achievable to split out, say, EBITDA growth rates between pre-CW and post-CW.

Chelsea Leadbetter

analyst
#19

Okay. But I guess just from a guidance perspective, CW and everything is going as you thought into plan. There's been nothing to change your indications to the market around impact for FY '20?

John Cullity

executive
#20

No, we're very pleased with the performance of really all our business units. Really the only part that was more subdued was the Consumer Products. So we're comfortable with the service levels we're providing all our customers, CW, TWC. We're getting good growth, as I said, in that hospital channel. Contract Logistics, we're getting good growth in. And Animal Care is performing very strongly. So the business is in very good shape.

Operator

operator
#21

And your next question comes from Tom Godfrey from UBS.

Thomas Godfrey

analyst
#22

Just firstly, if I can follow on from Chelsea's question just around the Chemist Warehouse contract and how that tracked in the first half. Is it still roughly in line in terms of the sales contribution with the original guidance you gave us of $1 billion? And is there any seasonality in that contract?

John Cullity

executive
#23

It is still in line, Tom, with that. And if there's going to be seasonality, I suppose that's still to come because we've only done 6 months. So we probably have to have a better indication of that after we've done 12 months trading with them. But typically, December -- the December month is a strong month across the whole business. And that's what we saw, not just from, say, CW, but from all our business. So -- but typically, the business runs maybe 51%-49% first half, second half, around that level.

Thomas Godfrey

analyst
#24

All right. That's very helpful. Maybe just one on the Consumer Products business, just interested in what you're seeing across January and February in terms of particularly the daigou channel, just given potential coronavirus impacts.

John Cullity

executive
#25

Yes. Well, that's -- it's probably too early to tell on that, Tom. What we do know is that the Red Seal business in China, like the sales within China, are still quite strong for us. So we're very positive on it. In the long term, we just had this -- we're not the only business that has been impacted by the daigou channel drop off. But like in market, if you call it in-market sales, they're still quite strong from our online distributors and our off-line distributors in China. Then the impact of the coronavirus on that, but we just have to wait and see. It's probably too early to tell on that to be truthful. But we're not expecting a significant impact. And we think that if there is an impact, the balance of the group and the performance of the overall group will be able to probably take up any sort of subduedness in that particular channel.

Thomas Godfrey

analyst
#26

Okay. Got it. And just in terms of the 5.7% network sales figure for the TWC, is that a like-for-like sales number? Or is that the just going to store all that...

John Cullity

executive
#27

No, that's not like-for-like. Prescription sales like-for-like is 5.3% and total like-for-like sales is about 3.5%, right?

Thomas Godfrey

analyst
#28

I'm sorry, I didn't mean to cut you off. Just in terms of how that translates through to your wholesale sales into that business. Is it fair to sort of assume around the 3.5%?

John Cullity

executive
#29

I think that's probably as good as indication as any.

Thomas Godfrey

analyst
#30

In terms of like-for-like? Yes, okay.

John Cullity

executive
#31

Yes. That's as good as indication as any. There -- for what we see in the market, Tom, that's a strong performance from TWC, very strong performance.

Operator

operator
#32

And your next question comes from Stephen Ridgewell from Craigs.

Stephen Ridgewell

analyst
#33

Just in terms of the EBITDA growth -- underlying EBITDA growth in the first half, actually, very strong. Could you give us a rough split of how much of it was organic and how much was, say, acquisition?

John Cullity

executive
#34

It's basically all -- call it all organic. There's very little contribution there from the acquisition of LMT National Surgical. If there was a material or a significant contribution, we would have called it out, but it's basically all organic.

Stephen Ridgewell

analyst
#35

Okay. That's helpful. And then as we look into the second half, particularly from the, say, LMT but then -- in National Surgical business, what kind of delta in terms of EBITDA would you be kind of expecting for that business in the second half and maybe some of the little acquisitions made?

John Cullity

executive
#36

Look, I think, you're probably in the second half, we're probably looking for us all around, about a couple of million dollars, right, is what we expect. I'd say that'd be a minimum, all right? We're actually very positive on what we can do in the devices space, Stephen, and we're having some good engagement with the overseas manufacturers and pleased with our entry into the market and what we can offer in the various touchpoints that we have in the health care channels. So yes, but for that particular business unit, it's probably a couple of million dollars.

Stephen Ridgewell

analyst
#37

Got you. And then I guess just going back to your earlier comments and give us a line about kind of organic seasonality and take on what would you comment there. It's a bit early to tell with Chem Warehouse, but that 51-49, is there a better way to think about it, if we kind of -- the capital went back spent for acquisitions that sort of feels in this market [indiscernible] be flat in the second half in terms of a full year outlook?

Shaun Hughes

executive
#38

Yes, I think you got that right. Yes, yes.

Stephen Ridgewell

analyst
#39

Yes. Okay. That's helpful. And then just also just on the comments on coronavirus and you do note them. If we think about the exposure of the group to the daigou trade. I mean have you got much sense of -- that will be hard to tell, I know, but in terms of over-the-counter part of the business and on the consumer side, how much of -- how much EBITDA exposure, if you like, is there to the daigou trade, do you think, sort of roughly of these SKUs?

John Cullity

executive
#40

Let me say, what's the best way probably to put this, right? I think we're on the record of saying for that Red Seal business, about 30% of that business is international sales, right? And most of that goes into the Chinese market, okay? Now what we will be cycling in the second half is we saw that daigou channel sales drop off in the second half of FY '19. So we'll start to cycle that in our second half FY '20, right? So we're on a lower base, but that gives you a bit of a feel for it, hopefully.

Stephen Ridgewell

analyst
#41

Yes. No, that's helpful. And then progress of, I guess, it's been an aspiration to build direct channels for Red Seal and other consumer brands into the Chinese market. Any insight maybe you can give us or update on how that's progressing?

John Cullity

executive
#42

Well, it was going quite well until the coronavirus came on, right? So we've got an office over there. We've got about 10 people in that office, but they're all at home at the moment. So they're busily working away. But it's still progressing. I mean this will have a, hopefully, just a short-term hiccup to it. But as I said, we're very encouraged by the sales growth we're getting from Red Seal Toothpaste from our -- both our online distributor and off-line distributor in that market. And we think it's worthy of further investment, which we put into the business. And -- but it's -- as we've said before, it's a medium- to long-term play, but quite positive on it. And I think the other thing we're doing with that particular business is putting more investment into new product development. So there's some new SKUs coming through. And we've also been able to increase the ranging of our products for Red Seal Toothpaste within the Australian grocery channel. So we've got some positive news coming on that in early March as well, right? So that business is -- sure, it had a hiccup in the first half, but long term, it will be fine. And we've just got to -- like we've done for all of our business, if we continue to invest in it, in the brands or in the infrastructure behind it, then we will be able to reap the rewards for our shareholders.

Stephen Ridgewell

analyst
#43

Okay. That's helpful. And just one -- maybe one last one for me. Just in terms of the core wholesale business, are you able to comment on whether you've seen any change in competitive intensity? I mean just noticing the movement of some drugs back -- from DHL back to the wholesalers. And some were obviously picking up some work back. Has there been any kind of lessening in competitive intensity perhaps in the last 6 months?

John Cullity

executive
#44

I wouldn't say there's any lessening, Stephen, that's -- it's a competitive market, as we know, and that's why our strategy of investing in these pharmacy -- retail pharmacy management companies has been so important to us and the investment in like TerryWhite Chemmart -- businesses like TerryWhite Chemmart and the GPPWs is very important to our strategy, right? Because that gives our business a form of security for growth in underlying volumes. So yes, it's competitive, and we anticipate, will be in the near future.

Operator

operator
#45

And your next question comes from the line of Jack Crowley from Jarden.

Jack Crowley

analyst
#46

Just one residual question from me, if I could, and possibly one best suited for you, Shaun. I guess just thinking about the way that working capital only stepped up kind of $45 million or so sequentially during the half. I guess if we trace back to the end of last year, what we saw was that the kind of working capital for Chemist Warehouse largely had the balance sheet because the way both inventories and the payables seemingly in kind of a somewhat temporary fashion stepped up in tandem together. I guess what we've seen in this half is both kind of receivables and payables continue to grow and not a whole lot of kind of working capital come in for the business to reflect, I guess, both the growth that you guys had kind of in your existing business as well as the Chemist's contract deal. So just wondering if there's any kind of color you can provide on the first kind of seasonal influences at play at the Chemist Warehouse deal was kind of less working capital than you might have originally thought or if there's other kind of working capital initiatives that have helped you guys out during the half.

Shaun Hughes

executive
#47

Yes, absolutely, Jack. So I think we think that the inventory -- so to start with June, and then I'll talk to the first half. In June of '19, we had about $100 million of inventory, and we had supply terms on that of about $85 million. So the net working capital outlay was $15 million. In the first half of this year, the Chemist Warehouse outflow was about $60 million. And then we've made savings across the rest of the group in the order of about $15 million. So the net working capital outflow of $45 million that you mention. That means that we've spent about $75 million on working capital for Chemist Warehouse, but remembering sort of to John's point before, we manage it as a pool, but it's about $75 million. And we expect that, that's about the investment we'll need to make in working capital going forward.

Jack Crowley

analyst
#48

Okay. Great. That is helpful. So not really expecting kind of a significant uplift into the second half being just something that kind of reflects your growth? Or are there kind of seasonal influences that we'd need to contemplate on a full year basis?

Shaun Hughes

executive
#49

No, I think that's pretty much -- you should expect that it just continues as is.

Operator

operator
#50

[Operator Instructions] And your next question comes from the line of Mathieu Chevrier from Citi.

Mathieu Chevrier

analyst
#51

So you talked about TerryWhite Chemmart with a target of having 400 stores. How many stores do you have currently?

John Cullity

executive
#52

We talked about target, Mathieu, of 500 stores.

Mathieu Chevrier

analyst
#53

Sorry, 500, yes?

John Cullity

executive
#54

Yes, within sort of the network and signed stores, it's about 450.

Mathieu Chevrier

analyst
#55

Right. And over how long do you think you can get there?

John Cullity

executive
#56

Good question. My team is probably listening, Mathieu. So look, we'd expect to probably get there within 12 to 18 months, right? If I can get there quicker, then we will be. It's a major strategic initiative for the whole group, right, to lift that store growth. So yes, we can -- we'll try and get there as soon as possible.

Mathieu Chevrier

analyst
#57

Right. So would you say that the cost of doing business as a community pharmacy wholesaler has gone up, overall, given that you have to invest more into internal retailers?

John Cullity

executive
#58

Well, it has. And our costs always increase year-on-year, Mathieu, because a large part of the cost is a labor cost, a rent cost, a freight cost, et cetera, and as sort of intimated in the discussion with Andrew, and we can't -- our pricing capped. So our pricing is regulated by the government. And therefore, the only way to offset the cost increases is either through volume increases or productivity improvements. And over time, we have invested a lot of capital for that productivity improvement, and our business has benefited from that, but the cost increases keep coming. And that's why the negotiations going on at the moment with the 7th Community Pharmacy Agreement, as I intimated, is so important because we need some leeway here in terms of continuing to service the business and service our customers in an economical way. And that's just not us. That's also any wholesaler operating in the business in the industry.

Mathieu Chevrier

analyst
#59

Yes, okay. Understood. Just shifting to electronic scripts, there's been a few proposals and kind of, I guess, some delayed implementation of that as of late in Australia. I was just wondering if you had any kind of the view on what kind of impact that could have on the store traffic and just on your business in general? And also the -- perhaps Amazon has registered Amazon Pharmacy brand in Australia. And I was wondering what you thought about that as well.

John Cullity

executive
#60

Yes. Okay. So if we talk about e-scripts first, then I don't think that of itself has a significant impact on the business. It just makes -- potentially makes things easier for the consumer, right, in terms of accessing their script. And that's been delayed. So the industry is adjusting and our customers are adjusting to the type of model as it comes in. Then your second part of your question is on Amazon and their registration of Amazon Pharmacy, which got a bit of news, and it wasn't just in Australia, as I understand, they registered Amazon Pharmacy in a number of countries around the world. Now that's been -- we recognize that if Amazon wants to enter into the industry, then that's potentially a market risk that we face. I'm not that clear on exactly what model they want to adopt within the industry. I think what our focus on is making sure that our customers are as successful as they can be in any changing market environment. So that's what our business is focused on. And you do see in the industry that the -- our customers are adopting innovative ways now for delivery of medicine. So via the click-and-collect type methodologies that are being introduced. So I think you might see a greater -- if they come in or even if they don't come in, there's a greater shift towards that development as it is. The other thing I'd say about Amazon is the pharmaceutical distribution and the way consumers access their pharmaceutical and medicine requirements, it is a highly regulated industry. There are some scripts that you cannot access or you can only access once you have received pharmacist's advice. So you need to have spoken to a pharmacist before you can access and be dispensed that medicine. So that's an important point. The other point I would also make is that in Australia and New Zealand, there is ready access to pharmacy. It's not like we're in a position where consumers struggle or don't have ready access to the pharmacy, they do. There's something like 5,500 pharmacies in Australia. So you've got ready access to it. You've got our customers developing click-and-collect models. So with all of that, I'd say that if Amazon enter, whatever model they want to enter under, then I think we're fairly well placed to withstand any of those pressures that come.

Operator

operator
#61

And your last question comes from the line of Tom Godfrey again from UBS.

Thomas Godfrey

analyst
#62

Just one follow-up from me on the Contract Logistics business, appreciate it is a consignment business. But I was just hoping, pretty basic question. Can you sort of step us through the economics of how 43% revenue growth translates to a roughly half at 21% gross operating revenue growth?

John Cullity

executive
#63

Well, some of that business is done on basically -- well, most of that business is done on a consignment level. And the other parts of the business is done on where we take ownership of the inventory and sell it out, right? But when you're selling that -- doing sales of that business, that's at a, in effect, a reduced margin because all you're basically handling is like pallet loads of stock and where you're sending the stock to is into the wholesale channel, typically, right? So the -- we sort of always sort of guided people to sort of ignore the revenue -- the sales revenue number. The most relevant number is the GOR number, the growth -- in effect, the gross margin number because that's how that business operates. But it does have the impact of distorting, if you like, the GOR margins, right? And then that flows through to -- I call it distorting, it's the way we have to account for it. But it does impact on the GOR margins and also impacts on the EBITDA margins. So when I was talking about in the Healthcare business and why the explanations for the reduced Healthcare margin, and we talked about sales mix, it wasn't just in, so pharmacy, it's in Contract Logistics, et cetera, it's in the Institutional channel as well. So hopefully, that helps. I think we're done now for questions.

Shaun Hughes

executive
#64

I think we are, yes.

John Cullity

executive
#65

Operator? So thank you, everyone.

Operator

operator
#66

Thank you so much.

John Cullity

executive
#67

Yes, sorry, Reth, I was just going to thank everyone for their interest in the group and their attendance on the call, and no doubt will be talking to a few of you over the coming days. So thank you very much, everyone.

Operator

operator
#68

That does conclude our conference for today. Thank you for participating. You may all now disconnect.

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