Expeditors International of Washington, Inc. ($EXPD)

Hello, and good afternoon, everyone. Thank you so much for joining us today. We are going to be focused on getting started with the Customs ACE Portal. We appreciate you jumping on the webinar today to go over this content. We're going to go through a few things related to housekeeping before I turn it over to my friend, Stephanie, who will talk about why we're hosting this webinar today and introduce you to our speaker. First and foremost, though, let's go through just a few items. In case you haven't joined one of our webinars before, my name is Samantha Hurst, and I will be your host today, mostly helping in the background. So if you have any questions or concerns as we go through today's webinar, you can reach out to myself through the confirmation e-mail that you received when you registered for today's webinar via Zoom. So a couple of things here that we want to go over just because we know a few people have had questions with this in the past. If you can't hear me or better yet, if you have a coworker who can't hear me because obviously, you're not going to hear me saying this, make sure that they know to join the audio. So going to drop these things into the chat just to make sure we are recognizing that because I know we got several messages last time about that issue. This is going to be about 50, maybe even 55 minutes of content today. On these customs webinars, we are sharing a lot. And in particular, we have a lot to go over with relation to the ACE Portal. So some of the questions that we will typically cover, we just ask that you make sure those questions you drop into the Q&A box are general in nature and something that would actually apply to everyone. If you, by chance, are having issues with signing into the ACE Portal, we will give direction for that and have a job aid included in the presentation slides today. But if it's something hyper specific to your business, we just ask that you understand we may not be able to cover that on today's webinar because we do have quite a large number of people joining today. And a lot of content. So one question we can answer. How do I receive the slides? You will get a short survey from myself via e-mail, typically within about 2 hours of today's webinar wrapping up. Don't worry, we're not going to hold you to filling out that survey. We do really appreciate it, though, because it helps us understand what other topics we should be covering for you in these events and also just in general, how helpful you found the content. So we do appreciate that. But if you don't fill out the survey, we are not going to be sending you with the content. We will get it to you typically within about 24 hours of today's session wrapping up. And then finally, if you want information about future webinars, let's say maybe a coworker forwarded you this invite for today. We are so glad you're here. If you can scan this QR code, and then we'll also drop a link in the chat of how you can get the invites for future events as well as information about local and global market updates. So real quick, we have a disclaimer. And then I'm just going to go over that and then pass it to Stephanie. On this next slide, you'll see that, of course, we are not lawyers. We are not financial attorneys or financial advisers. But this particular webinar is meant for your education and to help you better understand how the ACE Portal works and how you can make it work for some specific instances of your compliance focus in your business. So just to understand that today that obviously, we're not trade attorneys or financial advisers when it comes to these topics. We are customs brokers. So I'm going to hand it over to Stephanie, who will talk a little bit more about what we're going to talk about today and introduce our speaker.

Thank you, Samantha. I am excited to be here today. I'm also excited to not be the prime presenter. So I'm going to be in the -- over in the chat section today. But I get the privilege of introducing Catherine Brown. So she works in our Salt Lake City office. She served as the brokerage manager there for many years and is now supporting us on the compliance side, which we all know is so important, especially in 2026. So I am so thankful that she's using her expertise and process and all the things that she knows to support us with compliance as well. She did this session for a smaller group of folks a couple of months ago, and the feedback she received was fantastic. So I asked her to come to the main stage, for the lack of a better description, and present it to all of you. So the ACE Portal, I think most of you know this. This is an online portal that customs has. It's a web page that you log into for lack of better word. She's going to show you how to log in and all of those things. But just really big picture, it's kind of interesting because you'll often hear people say like send it to ACE. All of this stuff is funneling to customs ACE system. So as a broker, I also submit things to ACE, but I'm not doing it through this online portal. This online portal is just kind of this like side show, and it used to not be maybe, I'm not going to say it wasn't important. It just had kind of a different importance in the scheme of -- for importers, right? So you would maybe go in there to look at some reporting, and we encourage people to go in there as part of your responsible -- as part of your reasonable care. But now customs is actually really leveling up and is expecting importers to be in their portal more. So the first thing, and Catherine will cover this. I already have a question over here. She will show you how to sign up for ACH refunds. This is one of, I would say, the most important thing. So you need to first get into your portal; second, sign up for ACH refunds. And then you can also do some reporting there. She's going to touch on that as well. And maybe in the future, we have no idea, potentially some IEEPA refunds could be filed through here. So she's not going to talk about that because we don't know anything. But with that, I'm excited to introduce you all to her. So Catherine, you can come on and walk us through what you're going to do. So much appreciated. Oh, one other thing, as I said, I'm going to be in the chat. You can ask questions. But if it's hyper specific or like my view does not match Catherine's view, you can say that, but she's actually going to answer that for you. That's kind of a notorious issue. So this isn't maybe active troubleshooting, but she will give you resources and ways that you can solve that after this call. And as always, this is recorded. So if you have to go back and watch stuff or if you miss stuff, you'll be able to do that. Okay. Catherine, I butchered your intro, but here you go.

Perfect. Thank you. Okay. So really quick with this. A couple of people asked, I think I saw in the chat earlier, if you should log into ACE and go along with this. You can. I'm going pretty quickly through these slides. I also screenshotted most of this. I'm not doing a live demo mostly because as many of you know, ACE can take a little bit of time to load and function, and this is probably the best way to do this. So this slide deck is supposed to be a resource for you as you're exploring ACE after the call. Okay. So first thing is up. So as Stephanie mentioned, we're going to be going over a general overview, how you get access and what kind of access you have, portal navigation, responding to customs, running reports and protests. Okay. So why do you care about the ACE Portal? So Stephanie mentioned this a little bit. But as of right now, the ACE Portal is a great mechanism to improve your general compliance. Your ACE Portal will be broker and carrier agnostic. For Expeditors, we only see Expeditors data and information. So only when we're the customs broker can we see information. But for you, you'll be able to see any broker, any information that's been filed. So you'll be able to monitor who's filing your entries. You'll be able to do historical reporting. And having access to the ACE Portal is a stated customs best practice. So this is super high level of what's in the portal. There is more than this, but I think these are some of the key functions that people like to look at. So you can monitor customs form. So customs has issued you a CF28 or 29, which are requests for information. You can see that information in the portal. You can also create blanket statements for your recordkeeping as well as for customs to see. You can query antidumping cases, you can track ISS status. And then I think you can also create and run reports. So we'll spend a whole section going over running reports and what that looks like. And then I will say one of the main resources that is available to you is the ACE website for ACE training. I'll show you a couple of different ways to access this website. This is just on customs general website. This is the way I learned a lot of the things that I've learned. It's important to get in here if you have questions and look at this portal. I have a whole bunch of links throughout this presentation, but this is a key helpful factor. Also, there is a certain level where if you need help, call ACE support or e-mail ACE support. There are functions that you cannot sign up for or gain access to without ACE support's guidance and help. So some of you who don't have access already, we'll cover this in a minute, but you will need to go directly to ACE support. But there are some things you can do. So I'll show you some of those in a minute here. Okay. So how do you get access to the ACE Portal? I'll show you the main page in a minute, but this page, if those of you who are new when you get this slide deck, go through this page. So you'll want to go to the ACE main page, and then you'll select trade or PGA user login. If you receive a notification -- well, if you don't have an account already, you'll need to create a new account. Once you've selected to create a new account, if you receive a notification that your company already has an account, then you have 2 options. The first one is to find out who the trade account owner is for your company. Customs won't typically get this out. This is something you'll have to work on internally. If you can't figure out who the trade account owner is or they are no longer with the company, you'll need to work with ACE support directly to gain ownership of your account. This is one of the areas where you have to go directly through that ACE support team. There aren't a lot of options there. So again, I've got their information here. If you need help, call or e-mail customs support. Okay. So the next big question, how do you log in? So as I mentioned, you've got this main page here. So you will always select the trade PGA user login. You'll then have the option to put in your e-mail and your password. You will always get an e-mail or with a security token as part of your log-in. So this is one aspect where you're going to want to make sure that your IT teams have not blocked or your cbp.gov e-mails are not going to spam. That was a common issue, I want to say a couple of years ago, but it still pops up. So make sure that you have a mechanism to get this e-mail from customs. And then you'll have to accept terms and conditions. So I will pause here. After you select accept terms and conditions, there's a known ACE issue where sometimes the screen will go white and say there's a server connectivity issue or you might even get kicked back to the initial log-in page. If that happens, go to the top of your browser, reenter in the website, so ace.cbp.gov. Once you do that, it should kick you into this main page. If it doesn't go to ACE support, but first try reacting seeing the website. You'll have to do it fairly quickly from when that rejection or that server error pops up, but it's a known issue with the ACE support team, and that's been their answer is just to go back into your browser and reopen up the website, and it should drop you right into your account. Okay. We'll come back to this page in a minute, but I think one of the key questions that a lot of people have is what access level do I have? How do I know what access level I have? So the most important thing to understand is there are 3 different types of users within the ACE Portal. The trade account owner is the primary owner of the account and that title or user role has to be added by customs. That's not something that you can manually assign. And the trade account user can add and maintain users, assign permissions and then assign cross-user access. There's a second one that I think is really underutilized, which is the proxy trade account owner. They can do almost everything that the trade account owner can do, and this is an excellent backup option because if the trade account owner goes on leave or leaves the company for any reason, it's fairly easy to get a proxy trade account owner updated to the main trade account owner, but you also don't have a lot of delay in accessing your ACE account as long as you've got that additional user. And then the third type of access is just an account user. So they're assigned by the trade account owner or the proxy trade account owner, and they only have access based off of what the trade account owner is offering. Okay. So let's say you've got -- back up just here real fast. So you're now in ACE, you're at the main page, how do you know what kind of access you specifically have? So you'll want to go to this Tools tab and then select User Access. And then this specific user access shows a trade account owner's access. If you're the trade account owner, you should see all of the people on your account that have access. If you are not a trade account owner, if you're just a trade user, you'll see only your access level. So now that you have access and you know what your role is, how do you modify and review access? So the first thing you'll do is you'll select the individual, whether that's yourself or someone else from that user role page, and then you'll select roles. I'm going to call out that this specific user is a proxy trade account owner, and I'll show you why I want to call that out here in a minute. So for our purposes, we most likely looking at importer, you can give access to any of these others, again, if you're the trade account owner, proxy trade account owner. And some people can have read-only access or they can have full access. So this is up to the trade account owner as to how they want to assign this. So once you select that, you'll see this list in each of the sections showing what kinds of access that the individual has. The reason I want to call this out, and I called out that this individual is a proxy trade account owner is that you'll notice here that the ACH refund tab shows no access. And so a lot of these tabs are not immediately given full access. So even if you're the trade account owner, you may not have full access. You'll have to go into this tab, give yourself full access and then go back into the portal to process things. So if there's times in the presentation where my screen doesn't look exactly like your screen, you're going to want to come back to this section and look at your user access and give yourself full access. If you are the trade account owner and you've given yourself full access, but you still don't see the information in your screen, then that means it's an access that ACE support team has to give you access to. But for example, if you're going to add ACH refund, you need to go here and give yourself access. I'll show you how we do that later on, but this is where you're going to see that information. Okay. I talk very fast. This is why I take a really brief pause and to give a fun fact because this is kind of a heavy presentation. And we need to just take a quick break here. So I like customs fun facts. So my fun fact today is that Chapter 77 of the HTS remains intentionally blank to accommodate any new substances that may be discovered, whether that's from the depths of the ocean or space or anywhere else. So there's your -- yes, if you're looking in the tariff, that's why that chapter is completely blank. Okay. So moving on, the next section we're going to talk about how do I navigate within the ACE Portal? What does this look like? So within the ACE Portal, you've got this series of tabs up top. Your main page that looks like this you log into is going to be your home page. And this is a great place just to reference or come back to any time you're not sure what's going on in ACE. This Accounts tab, this is where you'll probably spend the majority of your time. This is a very import-centric ACE Portal presentation. There are lots of other things. You can find exporter information, FDZ, drawback, all kinds of things are in here. But for this presentation, we'll be mostly focusing on this importer section. We'll come back to this later on, but that is where you'll see most of your information. Account search. So if you have multiple IRS numbers under your country umbrella, you should see all of them here. If there are any that are missing, you'll want to reach out to ACE support and have them add those in. If at any point during my presentation and the slides, you see this where you should see an importer name or your IRS number, then that means you need to go back to your trade account owner and check your permissions level. And if you're the trade account owner and you have full permissions, then go to ACE support and ask them to add that account to your record. This tab is the References tab. So this can be super helpful when you're looking up for some information. So this has a link right here to the ACE training Web page. This section here, if you have any antidumping or countervailing, this is the most up-to-date information you'll find on antidumping case orders that have been issued. So you can find statuses, information, you can query in here, and you can see all the information that's pertinent to that case. This Center for Excellence directory, also the C directory, for those of you that may not know, each and every one of you are assigned to a center for excellence. It's a category of commodities. And this is where you can find the directory if you needed to reach out to customs for any reason. I'll show you in a little bit how you can see which center for excellence you are assigned to, but this is the directory. And then the 2 other callouts I'm going to make is you have 2 links here for the HTS. So you can see the main HTS website or here, you can actually search by tariff and it will drill down a little bit. It still has pretty much the same information as the main HTS website, but it's a slightly different view, and it can be a little easier to digest and understand if you're looking for this. I'm not going to cover the Tool section because we've covered that earlier. That's again where you're going to see your user access and you're going to be able to change roles if you're the trade account owner. Okay. So backtracking a little bit. Like I have said earlier, we'll be spending most of our time in this Account section in the importer role. So once you select that role, you should have a company that pops up here. If nothing pops up, then you do not have importer access and you need to go back to that screen and get access to the importer account here. Okay. So once you select the importer, there's a lot of information here. I'm not going to cover everything, but I'm going to go over a couple of key highlights. So the first section is the Detailed section. This shows what IRS number you have assigned to your company. It also shows your Center for Excellence ID right here. And then you can also see what kinds of programs you're signed up for. So just importing or if you're also signed up for drawback or anything else. Your details -- or sorry, your Contacts tab and your Addresses tab, these 2 are incredibly important. These are the contacts and the address that U.S. Customs has on file if they have any questions for you. So if they need to reach out to someone to ask some questions or do an audit, or if they're going to issue any forms or request for information, that contact and address detail is where they're going to send the information. So you need to make sure that those are up to date. If for some reason, those are incorrect, your broker can update those through submitting a form, so you'll want to reach out to your broker on that. The Notified Party Section, this replaces the customs Form 4811. It's also called the special address notification. So if you want anyone outside of your company to receive your CF28s and 29s or any communication from customs, you'll need to add those parties here in this Notified Party section. You can also see information about your bonds here, if you're curious, that's a great resource right there. I'm not going to go super in-depth on that. For declarations, this is where you would create or save affidavits of manufacture, import certifying statements, non-reimbursement statements, any kind of a declaration that you want on file and that also you want customs to see if needed. I'm going to come back to ACH refund authorization in just a second. We'll go more in depth on forms and reports later on in this presentation. So never fear, I'll come back. So for ACH refund, if you ignore me for the entire presentation, that's fine. We can still be friends, but this is the one part that I need you to pay attention to because only 6% of importers in the U.S. are signed up for ACH refund. And as of February 6, customs no longer issues checks. So this is the only way that if there is money to be received, this is the only way that you're going to get it back. So if you cannot see this ACH Refund Authorization tab in your screen, then that means you have not been granted access. So you'll need to work with your trade account owner, go back to tools, go into the roles and give yourself access or have access granted to you for access to ACH refund. And then once you have access, how do you sign up? So this is an incredibly simple process. You will select the tab and then you should have 2 options. You can either refresh and see the information that's already available if you're already signed up, or you can go in and add ACH information. And this is incredibly simple. So this is just as simple as adding the type of bank account, routing number and your bank account number. The one thing to note with this is that you have to have a U.S. bank account to receive money back. So a common misconception is that our ACH debit and ACH refunds are linked. They are not linked together. So if you are paying your duties and taxes directly to U.S. customs, that does not mean that you are signed up for ACH refund. So you need to come in here and sign up for ACH refund, but you do need to have a U.S. bank account. I do know I've heard feedback from some companies that have always had foreign bank accounts that they created a U.S. bank account for this purpose, but just know that you have to have a U.S. bank account. But once you've got that, this process is very simple to set up. There is a manual form that you can submit to customs to request ACH refund. The feedback I've gotten on that form is that it requires a couple of corporate certifying signatures. It also requires a signature from the bank. And then I've seen customs actually reject that form and say, please sign up in the ACE Portal. So I highly recommend signing up in the ACE Portal, if at all possible. And then I've got a stack and helpful link. So some of the things I've just talked about, here are some links to some trainings and information to help you as you're going through this process after this call. Okay. So within the ACE Portal, how do you communicate with customs? Or also how does customs communicate with you? So you'll want to start by going into your importer account again and then selecting the account that you're going to look at. And then in this details page, you'll go down to mode of communication. So in mode of communication, you can select mail or portal or both. I highly recommend selecting both, but this is up to you. And as I mentioned earlier, this mail is going to go to your point of contact and your address that you have listed in your address and contact section of your importer. So this is why it's important to make sure that those are up to date because if customs is sending out this information, you typically have a finite amount of time to respond and not receiving it is not the answer that customs will look for. So it's important to check on this. So let's say you've selected portal, how would you see this information in ACE? So you'll come back to this main screen. Again, this is accounts, importers and then this is just the main page. And then you'll come to the section that says Forms. And when you select Forms, this is what the main page looks like. As we're going forward in the presentation, one thing to make sure that you are referencing is the entry number. This is how customs identify shipments. It's what they use, and it's what will be used throughout the ACE Portal. They don't use master bills or house bills, entry numbers are the language that customs speaks in, especially when it comes to the ACE Portal. So within this, you can search an entry number here, or you can see any open items that are pending responses or that are potentially overdue. So once you've either selected an item here or you've searched an entry number, you'll then have the option to select a form and then select actions and to take action. And this is where you can provide responses, you'll put your information in. The one thing to note with this is if no form has been issued, it won't pull up in this section. So -- or if you don't have portal selected. So it's important to look at this. I'll show you a way to run reports to see open items later on, but this is just one way to communicate with customs. And again, I also have links here to help you as you're going through this process. You can also upload documentation here as well. So if you're going to look and work through this with customs, you can do it here. Also, your broker can do this on your behalf. So it's up to you which way you want to go. And -- okay. We're at time to take another deep breath. I've gone through this first section fairly quickly. I'm going to go a little slower on this next section because I think this is really important. We'll be going through reporting and protests next. My fun fact for this section is customs declared in a bulletin that one individual tried to import an emotional support chicken in the last year. So I have lots of questions. Customs didn't provide any answers. If any of you were involved in this emotional support chicken import, I'd like to find out. So please reach out and let me know. Okay, reporting. So I've split this into a couple of different sections. So first, we're going to go through how to create a standard [indiscernible] report that's already in the ACE Portal. And then I'll go through how to create an ad hoc report or a report from scratch. I have created a job for creating an ad hoc report that will go out with this presentation. So I want to give you as many resources as I can to help you through this process because as those of you who are in the old ACE Portal know, running reports could be difficult. I will say the new ACE Portal is much better. So this current one, it runs much more quickly, but it can still have a tickup. So hopefully, this helps. So creating a standard report. We're going to go back to our main screen. We'll go to accounts and import. This is where we spend most of our time, and then you'll select the importer account that you would like to run this off of. The next thing that you'll do is instead of selecting forms or these others, you're going to select reports. And this will bring you to this main landing page. There's a couple of things I want to call out here. If you know the name of your report or the report number, so it will be something like an ES-001 or something like that, you can search right here at the top and you can bypass a lot of the things we're going to go through. However, for this, web intelligence is where you're going to run ad hoc reports. Folders is where we're going to find pre-created reports. This is where we're going to start today, and we'll move into some of these others a little bit later. But you'll first open folders. And then the report I'm showing today is an ES-002 or an entry summary line detail report. This is one of the most popular reports, but there's quite a few others that are gaining popularity due to some of the current trade environment. So I'll show you a couple of those or at least where you can find those as well. So the first thing you're going to do when you're coming in is you'll have a personal folder. We'll cover that a little bit later where you can save reports as you go through. But if this is your first time in ACE, you'll want to go to this public folder and then trade. And then I like the entry summary reports, but there's quite a few options here. As you can see, there's many, many different options. So you'll want to get in here and play around and just see what works best for you. But for this one, we're talking about an entry summary line detailed report. So you would select down until you hit this entry summary line section. And then when you select the report, you're given this option to start filtering your data out. Each of the CAD reports have very specific filters. You can edit and modify these later, but to get the report to run, you want to start here. One thing that I highly recommend is making sure that you put some kind of begin and end date. You'll notice there's a couple of different options for begin end date in this query section. Just pick one, don't do all of them because that might break your report, but pick one of those and put in some date parameters. If you don't put in date parameters, this will run from the beginning of time for your company and that could fill your ACE reporting. That could take a really long time. So I highly recommend doing a year. If you're going to go back in time, go back a little further, but you may want to run by year or just be prepared for the report to break and come back to it later. But yes, so enter in any kind of reports. The other item that I really like about this that's not well explained, I think, in some of the ACE literature is this button right here. So this Refresh button will tell you what options are available. So let's say, we're running an entry summary type ES-002 report, right? We run the entry summary line level report. We have these options available to us. We can put in a post-summary correction indicator. However, when you select this, this section of the Options tab will show blink. So if you select this refresh button, this will show you all of the available options, and you can select one or both or none depending on what you want in your report. Another example of this is liquidation status. This is very popular right now. So you can select liquidation status. And like I said earlier, this will pull blink. But if you select this Refresh button, all of a sudden, you have all of these different options for you to run the report. So I highly recommend this button if you're looking to see what is available within any of these subsets. Okay. So now we put in some dates. We want to see post correction. We've decided we don't want to see any liquidation status, so we select run. Once that happens, you'll see your report here. Oftentimes, you're going to want to change this report and see what else is out there, but this is kind of ran first. So let's say, I pulled the report and I decided, well, I want to see a couple of other fields. The way that you modify this report is by, first, I'll back check a little bit. This is what I want to call out right up here. So every time you run a report, it will always pull in the reading format. To modify a report, and this is any kind of report, ad hoc or premade, you'll need to go up to that section and then select design. Once you've selected design, you'll see this little box open up on the query side. You'll notice over here when we're in reading pain, that's not an option. You have to be in design pane for that to be an option. So you select design and then it's this little Excel with the sun. And then once you select that, it will then show you all of these different report parameters. This is a blank one, but it will show any parameters that this report ran under, and then you can actually search here and find anything else. So if you wanted to add in an HTS to the 6 digits or if you wanted to add in a total duty amount as opposed to a line level duty amount. Any of those kinds of things start searching in this field and then you can just click and drag here and here. This query filters is also where you'll modify any kind of parameters. So let's say, you had date parameters in here. If you wanted to change those, you would want to go in, edit the report and then come to this query filter section. I'll cover that a little bit more in the ad hoc reporting a little bit later, but that is an option here. And then once you've changed the report, you can either select run to rerun the report with all of your changes, or if you're positive, you have exactly what you want, you can select apply and close. and then save the report. So we'll go over saving the report in a little bit. But these are your 2 options. You can either run the report again to see what the data looks like or you can just apply whatever is in the query fields and then close out this box. So once you have the report into the exact parameters that you want to see, then you may want to export the report. There's one pitfall with exporting reports that I want to call out. I've had a couple of people tell me they haven't had this issue, but I'm wondering if they weren't pulling as big of data sets as I was. So I tend to pull data that's quite extensive. And the issue is, if you don't -- I'm going to pop back here. If you don't select the right box, you will only see what's visible in your field here. And as you can see, this isn't a huge report. So when you're extracting the report, you always want to select data. If you don't select data, you will only get parts of the data if your report set is quite large. So one thing I wanted to make sure to call out as you're exploring in here. So you've run the report, you've possibly exported it, take a look at it, see if it's the right one. The next thing you want to do is save and schedule the report. So the first thing you'll do is go to the top left and Save As. You can save this into your personal folder. There is a public folder that's shared that will be within your importer. So you'll be able to share with anyone who has an ACE account on your account. You can't share beyond that, but that's where you can share. But typically, I share in the -- or I save in my personal folder just because these are reports that I'm editing as I look at them. So you'll select a folder, title it and then select save. The one important thing -- sorry, I've got a little bit of a sore throat today. The one important thing to note is that you cannot schedule a report unless it is already saved. The best way to look at this is that when you're scheduling a report, the system is looking for a specific item to run. And if you don't have it presaved, then it can't be scheduled. So if you want to schedule reports to e-mail out, make sure that you're saving them first. And they can be saved in your personal folder or the shareholder. It doesn't matter where. I'll show you that briefly. So if you've saved the report, you've titled it and you put it into my personal folder, so I then can go back to this main landing page to personal folder, and then this is the report that I just saved. You'll go all the way over here to the ellipses and then select schedule. And then within the schedule, I did do a screenshot of this, but you can put in who you want this to go to. They don't have to have an ACE account. This can go to people outside of ACE. You can schedule how often. The one item I want to call out here is that if you have date parameters in your query, those are solid. So even if you run it monthly, it will always run those same parameters. So you can run this report and say that you want it from 30 days before today or there's some options, or between 30 days before today and 20 days after today, there's some different things that you can do in the queries to make it a living report that changes every week as opposed to a static report for a set time frame. Okay. We're nearing the end of the calender report section. Here is a list of helpful reports that are seemed to be some of the most popular ones we have out there right now. So the entry summary reports, this is general entry data. This report right here, if you were not signed up for portal and you're curious if you got mailed a random customs form, this report right here will give you any information about any forms that have been issued to your importer record number. Liquidation reports are very popular right now. Every once in a while, one of these won't work for me, so I just run the other one. But I'll also show you in the ad hoc reporting, how you can add liquidation dates to every report if needed. You can also see statement reports. This report right here, this REV-603 is incredibly popular right now because this is any money that customs has issued that's coming back to you. The one challenge with this report is that it is about a week delayed. So let's say, you receive the report today, March 24, it will populate items that were refunded from about 1 week to 1.5 weeks ago. We have some customers who've said that they've gotten an ACH refund before anything populated on this trade report. So while this is a fantastic report to track refunds, it is delayed, so just be prepared for that. And then this last section here is trade remedy reports. I'm going to walk you through an ad hoc example and use creating an IEEPA report as the example, but there is an IEEPA tariff report you can run in ACE. I know in my portal for some reason, it doesn't show up when I look in the general reports section. So I have to search this one specifically, but I believe it should show up in most of your portals, but you can always search this using the search functionality at the top, and I'll reshow that here in a minute. But you can also run reports to see what Section 232 or 301 that you've done. So explore these reports. They're all really helpful, and they all have different functionality depending on what you need. Okay. So now we know how to create or to run a report that is scheduled -- or precreated by customs. Next, how do you create an ad hoc report? Okay. So you'll come back to your main landing page and you'll go to Web Intelligence. Next, you'll come to this -- you'll have this option and you need to select a universe. I've never run a report out of these others. There are some higher functionality you can. Universe is typically how I do it because that's the data source that we're looking at to pull. So I want all of the data that ACE has, so the universe. And then these are the different universes that you can run reports out of. My favorites are Cargo Release and Entry Summary. You can run out of some of the others, but I find that Cargo Release and Entry Summary have the majority of the information that I'm looking for. One thing to note with these is that there is some cross-functionality of data across these, but there will be random things that are only found in one of these universes. So it might be inbound, and it might not be in harmonized hair schedules. So as you're running these, just know that every once in a while, there might be one field that's not available, but I am finding that the Cargo Release and Entry Summary universes are the most comprehensive. So those are why those are my favorites to run out of. So for this example, we're using the Cargo Release universe. And then we're going to see this page again. So this is where we can find information to drop into what we want our columns to be here and then how we want it filtered here. So here is my example. If I was creating an ad hoc IEEPA report, I searched each of these items, but you don't have to search them exactly by name. You can type in tariff or entry and then that will show you all of the options available. And then this is incredibly simple. It's way better than the old ACE was when running reports where you can just click and drag. And then as I mentioned earlier, see this example right here. This is a very specific date range, and it's between these dates. It's -- and I purposely kept this very broad just for just to make sure I didn't miss any entries. But you could also drop in entry date and say before today, after -- you can do before and after, you could do a couple of things to make this a living report instead of a static report. For IEEPA, I wanted a static report, which is why I did it this way. And then I also pasted these HTS numbers for IEEPA here. And again, I'll be providing a job aid that will walk you through this, and it will actually have the HTS numbers I used. I will say one little caveat. I am fairly certain that I've got them all, but you might have one random weird one that I didn't see. So you may want to double check that I've got them all and add as needed. But this is where we're at with this. And so the nice thing is I've now created my own ad hoc report. I select run, and then I have a report that's run. So this is an IEEPA report. This will show my entry number, and then you can't see it on this page, but if you scroll right, you'll see the totals for the IEEPA. This does show the HTS. So I ran this specifically for the HTS, the IEEPA HTS, and then I wanted the HTS by line or the duty by line. So I pulled -- this is how I pulled the IEEPA. So again, this will come out on the job aid, but this is how you'll look at it. And then, as we covered earlier, if you wanted to edit this or remove information or add or change the queries, you would go back up here to this reading section and select Design, and then that little Excel with the sun will pop up, you'll click on that, and that will reopen your query parameters. Once you run an ad hoc report, this isn't going to save anywhere, so you can either extract it using here or you're going to want to save it into a personal folder so that you can edit it more later. I often will run reports, save them and then save over them as I work through to get the data and information that I want. One of the reasons I wanted to show this is because a common question lately has been, how do I get a broker-agnostic IEEPA report? So this is one way to do it. The other question that comes up is, who filed my customs entry? So this is a little caveat out of the ACE Portal, but I think it's pretty pertinent to everything that's going on today. So the one thing to note is that every entry number starts with your broker's filer code. So Expeditors broker filer code is 231. So all of the customs entries filed by Expeditors will start with 231. If you have entries that start with different letters or numbers, it can be letters, you'll want to go to this website right here on CBP's page, and then you can search the filer code to find out who filed that entry. So if you have questions about an entry, if it's Expeditors, please reach out to your contacts at Expeditors. But if it's another broker, you'll want to reach out to them to look at those entries. And then the next thing that I've got here is here's quite a few training links for ACE reports. There is a lot that can be done in ACE reports. The one caveat I want to say here is that, for Expeditors, we only see Expeditors data. So we only see entries that were filed by Expeditors. The challenge is that you want to run reports for other brokers, and I completely understand that. But when we are pulling data, we're always pulling from our own system because that's a much more robust data set than what can be found in ACE, but this is very, very helpful for those of you who are looking for broker-agnostic reporting. Okay. My last section, I'm going to try and go pretty quick here because I'm getting close to the end of time. I will be sending a job aid for this section as well to walk you through this process. So this has come up quite a bit with IEEPA. So now you've run an IEEPA report, you see the liquidation dates, and you're trying to make sure that if an entry had liquidated that you file a protest to preserve your rights to your IEEPA tariffs while all of this stuff with the Supreme Court is still trickling out. So how do you file a protest? I'll go through how in a minute, but one of -- some of the most important things I want to cover here are some of your key decision points. So please note protests can only be filed after liquidation has already happened, and they can only happen during the 180 days after liquidation. So you cannot file a protest before liquidation has happened and you cannot file a protest more than 180 days after liquidation. The reason I'm emphasizing this is I want you to have success if you're going to file a protest, and these will be rejected if they're outside of the correct time frames and parameters. The other thing to note is that any protest that's filed retriggers that duty amount on your bond. So filing protests for all of your IEEPA entries right away could lead to a bond insufficiency or saturation notice. So I know we've recommended filing protests 1 to 2 months before the end of the protest filing deadline. But if you would like to do them earlier, just know that this could affect your bond. One key point here is that brokers don't have access or visibility to protests that are filed directly by importers. So if you decide to go this route and file a protest in your ACE Portal, we as a broker will not have any access to it, and we're unable to provide support with that. So we're unable to upload documentation or look at it. If a protest would need to be modified or deleted, whoever filed that protest, so if the importer filed it or if the broker filed it, either way, that entity would need to finalize that process in the ACE Portal. And then I also want to stress this, the example that I'm using in this presentation is exclusive to IEEPA protests as we understand them today. Maybe this changes tomorrow. I hope that we all know that how this has all been moving quickly, but this is how we understand it today. For any other type of protest, there's a significant amount of rework and there's a lot of reprocessing and documentation to file. So the one thing that I want to note here is this can be a lot of work, there could be extra work. And if you do not have the capacity or knowledge to monitor any protest, I highly recommend that you work with your broker or a consultant or a trade lawyer to get these filed just to make sure that you've got everything squared away and that there -- nothing slips through the cracks because the last thing you want is for some of the significant refunds that are potentially coming to go away because one of these was filed incorrectly. Okay. So that I gotten through my key points here before you file. The first thing you want to make sure you do is get protest filer access. So the way you can see if you have protest filer access is by going back to your main page and then you'll scroll down and select this protest filer. I think I've got this highlight. There we go. This protest filer option here. And then once you select it, your importer name should show here. If your importer name does not show, then that means you do not have protest filer access and you need to work with ACE support. This is one of the things where ACE support has to give you access unless you're the trade account owner and then you'll want to have them double check this. But if the trade account owner shows a blank screen here, then you do not have access. So if you're going to file, go into protest and then select your importer account, you'll then select protest. write a protest, 514 protest. This is the type of protest for IEEPA. Again, I want to stress, I am going specifically on IEEPA protest how we understand them today. Any other protest is significantly different than this process or has a lot more rework. Once you select 514, you have the option to enter information here. So you'll put in your entry number here and then some information will pre-populate. You'll then select who is filing this. So if you are an importer, you'll put importer in both of these boxes and then your IRS number. If a broker is doing, it's slightly different. You'll then select the issue with IEEPA typically, we're seeing classification, but you could select a different issue if you so choose. You'll then put in the reason for the protest. So I know we have language that we've provided. This will be in the job aid, but you past that information in here. And then if you're going to file multiple entries, you would add them here. Customs has asked that we not add more than 50 protests on -- or 50 entries on a protest filing. But just note again that if there's extra work, that means all the extra work needs to be done on all entries that are in this portal. And then you would select a contact and certify and then click save and continue. So this is a fairly straightforward process. And I know I've already said this, but again, I want to stress that this is specific to IEEPA protest. All other protests are handled significantly different. And if the processing for IEEPA changes, I know we'll let you know. But as of right now, this is how you would file your own IEEPA protest. If you filed protest and you want to see what's out there, or if someone else filed protests on your behalf, you can actually run these reports from your main importer account or you can run reports specific to your protest filing in this report section. You would go into this main section, public folders, trade, protest and then -- I went too far, and then you'll see these reports pop up where you can see what protests have been filed on your account. Also, there is a way on your ad hoc reporting to add in a protest filer number and a protest filer status. So there's ways to add this into multiple reports so that you can get basically a full report that shows everything that you have. Okay. And then I've got helpful links here. So I think this is where I've hit the end. And I think, Stephanie, we do have Q&A.

Oh, do I ever. [indiscernible] and I are busy in the chat. You guys have submitted like over 150 questions. But we are doing the best we can based on our own experience. She goes, can you tell the people. We're not a support people. So this is just from our own experience, we have done the best we can here. So take it with what it is. You might find out the answer has changed, but we are giving you what we know. Okay. So hang on, I just had to push enter. So many questions, Catherine, are really around getting access and making sure that the contact has changed or things have happened. And I just really want to reemphasize that a really good starting place is having your broker update your -- it's called a 5106 form electronically with customs. And you guys don't really have to know what that is. That's just like filing and us telling them, this is the name of the company. This is the address. These are the contact people. And Catherine, you made an interesting comment to me that ACE Support used to go and do more digging previously, but they've really moved away from that, and this is what you have seen as kind of their #1 reference point. Do you want to expand on that anymore?

Yes. So essentially, I would say, probably 2 years ago, if you were to reach out to ACE Support and say, we don't have a trade account owner or we don't know who it is, and I want to become the trade account owner, they would work with you to get certifying documents from your company and to make sure that you were who you said you were before giving you access to your ACE Portal. The issue now is they just don't have time to dig into that level of data with you. And so I'm seeing this kicked back by customs officers at the ACE support desk where they're asking importers to go to their broker and have them file a 5106. A 5106 essentially goes through your name, IRS number, it updates your address and then also a point of contact, which that's new. The 5106 didn't used to have a point of contact. So some of you who have older companies, you may have had an ACE Portal or something, but you've never put a contact in your 5106. The one thing I want to emphasize here, though, is that updating that contact on the 5106 does not change who the trade account owner is. So that isn't going to automatically make you the owner of the ACE account. But what it does do is it tells customs, hey, my broker has validated that I work for this company. I am an individual who's associated to this company. So after your broker has filed a 5106 with your name and details, then you are able to then go back to ACE support and reask for access or to become a trade account owner, and they're using that as a validation method to make sure you are who you say you are and that they're able to give you access as the trade account owner. So that's a really important distinction. This doesn't give you access, but it does give you -- it gives customs the link that they need to connect you to your account.

And I think that's a really good point. So really, many of your guys' questions, especially if you feel like you're being ghosted by the ACE Portal, this is such a good starting place just to make sure that you kind of preestablish that authority, as Catherine said, before you reach out to them. So let's hear. Catherine, on the ACH refund, I know that you've sat with some importers when they've set this up. So do you know or have we figured out if people did the old form like the old paper ACH refund form, does that data transfer in? And can they see that I'm good and I'm set up?

Yes. So if you did the form and customs either confirmed it or you're pretty sure it's set up, the way to check is selecting that ACH refund here. I'm going to come -- let me -- yes, I'm going to...

You got to go really fast, Catherine.

I know. This is -- welcome you guys. You're going to get a massive slide deck. Okay. But I know this well enough that I should know exactly where it is. Got it. Okay. So if you go into your ACH refund, it will most likely pull blink initially. I believe that's a privacy thing. You just select this getino/refresh and then the bank account will populate. And so you can then just do a quick check and make sure that, that's the bank account that you believe it should be. If nothing shows, unfortunately, for some reason, your manual form did not translate into this. And this is how you know that customs is set up. So it doesn't show anything and it should go in and readd it here using this little detail here. It is super straightforward. I just did this with someone the other day. It took us 5 minutes. So not super involved, but if details aren't there, then they're not showing that you're signed up.

Perfect. Well, on that note, I think we have reached ultimate fun. We have recorded all of this, so you guys will be able to go back and watch Catherine's fine work again. If you need a 5106, please reach out to your Expeditors brokerage contact. Believe it or not, I don't think Catherine can run all 5,000 of them herself. So please reach out to them. They're in best communication with you, and we'll make sure -- we got to make sure all that stuff is perfectly aligned, especially with our system. So there's a bit of an art to that. Samantha, we will be posting the questions as well on the landing page. So I'll hand it off to you to kind of give those final details.

Yes, absolutely. Perfect, Catherine. Thanks for going to the certificate of completion. I know a lot of people are obviously wanting those trading credits. So there you go for that. We have also dropped a link for our next webinar for you to be able to register for that. We're going to be talking about managing IEEPA duty refunds both customs proposal and our operational approach. And I know there were certainly some questions we saw right there at the end about whether it's a file protest now or wait for that. So definitely join that webinar. And then finally, if you want the materials, we will have a lot of resources. All of the links that Catherine provided as well as the job aids that she mentioned, the presentation and the recording will be on the landing page at the end of your survey. So when you complete that survey, don't cancel out of it, you'll get a thank you message and the link will be right there. And that's where you can get access to all the materials. Lots of fun. Thank you.

Thanks, Samantha. Yes, this was a nonstop action. Thank you, Catherine. You were a wonderful host, and you'll have to come back. So that's how we reward all good hosts. So I appreciate your time and commitment for getting the words out. So all the words out -- get all the words down and get the information out. So have a great day, everybody.

Thanks. Bye.