Fagron NV (FAGR) Earnings Call Transcript & Summary

October 12, 2023

Euronext Brussels BE Health Care Health Care Providers and Services trading_statement 37 min

Earnings Call Speaker Segments

Operator

operator
#1

Hello, and welcome to the Fagron Trading Update Q3 2023 Call. Please note, this call is being recorded. [Operator Instructions] I will now hand you over to Karen Berg to begin today's conference. Please go ahead.

Karen Berg

executive
#2

Thank you, and good morning all. Welcome to Fagron's Q3 2023 Trading Update. We will start with an explanation of the results by our CEO, Rafael Padilla. And then we will hand the floor over for questions, which will be answered by Rafael and Karin Jong, our CFO. So thank you all. And then I would like to hand over to Rafa.

Rafael Padilla

executive
#3

Thanks, Karen, and good morning all. Welcome to our third quarter and 9 months trading update where we are pleased to see growth across all our regions. North America has continued its strong trend, delivering record growth. LatAm has bounced back as market conditions improved, while EMEA has been stable during the third quarter. Next is strong revenue performance. We also continued deploying our operational excellence initiatives globally and as reiterated, quality remains one of our key competitive strengths. So we are pleased with the successful completion of audits at our Letco and Polish cGMP repackaging facilities. We also continued to execute our disciplined M&A strategy as we acquired Parma Produkt in Hungary. This acquisition gives us access to the attractive Hungarian compounding market, which enhances our diversification in EMEA. We are also happy to announce that SBTi has reviewed and approved our near-term emission reduction target. This marks an important step forward in our sustainability agenda, which remains a core strategic priority for us. Lastly, for our full year revenue guidance, we expect a EUR 750 million to EUR 770 million range. On profitability, we reiterate our guidance of year-on-year increase. Moving on to the next slide, we have the 9 months revenue development at group level and across the regions where EMEA and LATAM have delivered solid growth whilst North America delivered an outstanding 27% growth. On to the regions. In EMEA, as explained at half year results, the pricing pass-through exercise is now concluded. The Compound Services segment, driven by the Netherlands, maintained its strong growth momentum on the back of enhanced capabilities and favorable external trends. The B&E segment, softer after a strong first half, was more viable during this third quarter due to an increased holiday impact after COVID normalization. Finally, our focus on diversification across the countries where we operate in EMEA continues with good progress. And as mentioned earlier, we added Hungary to that mix. Turning in to LatAm. The revenue development in the third quarter shows a nice bounce back as consumer demand in the Brazilian market continues to show gradual recovery. We have maintained market leadership despite the heightened competitive over the last year, supported by the operational efficiency measures and our strong innovation and commercial capabilities. Colombia, continued to show exceptional growth as we advance in our efforts to diversify within the region. Looking at Q4, we expect further recovery and remain confident regarding the growth prospects over the midterm. Coming to North America. We are proud to report record sales and growth during the quarter. Our improving operational excellence in this region is very visible with the progress in B&E and compounding services. At B&E, we saw continued recovery to the quarter following the integration of the Letco activities. The FDA conducted a 3-day audit at the Letco Decatur cGMP repackaging facility towards the end of the quarter, which resulted in one observation. Moving to US FSS. We also delivered an exceptional performance as we are well placed to capture the rising demand in the outsourcing pharmaceutical compounding market. Regarding Boston, the integration is on track, and we can now operate in 33 states. Finally, coming to our wellness division and Anazao, we also continue an accelerating the impressive growth rate driven by rising demand in prevention and lifestyle treatments and temporary drug shortages. On to the next slide. As we have discussed several quarters before, we continue to operate in a heightened regulatory environment. However, with quality being our key priority, we review it as a competitive strength of our business model. The early audit that concluded towards the end of the quarter at Letco with only one observation, demonstrates our strong emphasis and focus on quality. On that note, an inspection at our cGMP repackaging facility in Poland also took place during the quarter with cGMP and GDP certificates being renewed. Lastly, and as announced during our last call, this impose facilities closure is on track and should be completed by the end of this year. Coming to Poland, the Polish parliament passed laws containing changes to the reimbursement system for the overall pharmaceutical market. We have been invited to be part of the National Commission overseeing the rollout of the compounding segment. In the Polish market, we are well positioned, thanks to our commercial strength and leadership. We also remain confident in our ability to navigate through these changes over the midterm. Turning to the environment we're operating. Our top priorities are to strengthen the defensive nature of our business, which are maintaining strong growth rates with resilient margin, increased global diversification, focus on quality and operational excellence. Our targeted investments to support organic growth not only provide us with the opportunity to upscale and expand our product portfolio, but also maintain the highest quality standards resulting in a true competitive advantage. As mentioned earlier, our disciplined M&A approach supports the overall business performance and further increases our presence in new markets. Finally, we have continued working on our one global Fagron program and have particularly made progress on the global IPR monetization, centralized procurement, production and distribution capabilities. Moving on to our guidance for '23. We expect to be within the revenue range of EUR 750 million to EUR 770 million. Also as stated in previous quarters, we expect an expansion in the REBITDA margin year-on-year. Following our strategy of investing for growth, went for a CapEx of 3.5% and with a one-off related to the announced licensing deals in Tampa and Decatur facilities, which progress according to plan. Finally, Fagron is a global vertical integrated niche defensive high-cash-generating company, which is consolidating a highly fragmented market with favorable underlying trends such as demographics and personalization. We benefit from a defensive and resilient business with diversified geographical presence and the broadest product portfolio in the industry. Our operational excellence plans will drive several efficiencies across the company, mainly on global procurement synergies. Disciplined M&A also remains a key part of our growth strategy. To conclude, sustainability is a key strategic pillar of which we have taken a significant step forward, thanks to the SBTi approved targets. As together, we create the future of personalized medicine. Now time for Q&A.

Operator

operator
#4

[Operator Instructions] And our first question today comes from Stijn Demeester of ING.

Stijn Demeester

analyst
#5

Yes. First set of questions is on Anazao, maybe first, could you quantify the semaglutide sales boost there? Is it fair to say that it would provide you with around 2% of organic growth on group level this year? Or is that exaggerated? And also, do these sales come with in-line profitability or higher?

Karin de Jong

executive
#6

Yes. Good morning, Stijn. So indeed, if we look at the Anazao sales for the third quarter, we see a growth of 43.9% and that's driven by a demand for preventive care, but also helped by the drug shortages you referred to. If we take out that specific drug shortages for the third quarter, well we have a mid-teen percentage of sales and that's still very good performance for the Anazao business. As you know, we don't comment on profitability for specific products within our portfolio.

Stijn Demeester

analyst
#7

Okay, okay. But that's helpful. Then on this topic again, what is your visibility into this tailwind continuing into next year? Should we cancel in the fall back once that Novo has its capacity issues in order? Or do you have good visibility that it could last for a bit longer, given that sort of semaglutide is in high demand right now?

Karin de Jong

executive
#8

Yes. As long as it's on the shortage list, of course, we are able to compound and serve the markets. It's for us not clear when it's off the shortage list. So as long as it's on the list, we will benefit, but it's not sure whether that will be still continuing on into next year.

Stijn Demeester

analyst
#9

Okay. Okay. Okay. What would be a fair assumption for us to take into account?

Karin de Jong

executive
#10

Yes, that's difficult to say, Stijn.

Stijn Demeester

analyst
#11

Okay. Then on FSS and the EUR 150 million run rate, could you detail how much of this is on the account of Boston in terms of sort of order of magnitude? And what is the current state in terms of state licenses for Boston because I understand you made good progress here.

Karin de Jong

executive
#12

Yes. I think overall, we see very nice progress in FSS Boston as well as Wichita. So we see the growth sustaining with a run rate of EUR 150 million. As explained during H1, we've integrated the businesses of Wichita in Boston. So that means there's one sales team, there's one go-to-market strategy. So in H1, we combined IT system, quality system and the objective is to leverage both sides as much as possible. That's the reason we don't disclose the separate run rate. Looking at Boston, specifically, we see very nice progress after the FDA audits in the first quarter and the additional license is coming in. So we're now at 33%, so we can sell into 33 different states and we are onboarding new customers. And so we're in line with our planning to hit the breakeven for this semester.

Stijn Demeester

analyst
#13

For Boston that is?

Karin de Jong

executive
#14

For Boston, of course, yes.

Stijn Demeester

analyst
#15

Okay. And in terms of FSS demand, do you see there a notable impact from the recent quality issues at CAPS and Nephrons? And yes, also here, have you recently taken additional measures to save your quality control as these 2 examples really highlight sort of the 1 strike and you're out nature of this segment?

Rafael Padilla

executive
#16

Stijn, yes, for sure. So as we discussed several times, we take the measures. We also have the FDA on site if you recall in which time Boston with successful audits, just to be specific and the quality assurance department in which we have 29 people dedicated to guarantee the highest quality, and we have quality control and checks in all the steps. On your first comment on the volumes, of course, we see an increased volume. We've seen increased demand because hospitals tend to outsource more and more. And also, we get more requests from customers, existing or new ones when a player in the industry is having some difficulties there.

Stijn Demeester

analyst
#17

Okay. Okay. A final question, if I may, on Poland. It's unclear to me if it's positive or negative. So could you elaborate a bit more on what is currently going on there?

Rafael Padilla

executive
#18

Sure, Stijn. So well, as we also explained in North and East European countries where we operate, the government distribution systems take place there, right? So it's how the goods are being paid. And naturally, there is an evolution there. So the scope of the law is for the overall pharmaceutical market. And regarding compounding, we have been, as we said during the presentation, we have been invited for the commission who is going to take care on the implementation. And of course, we believe that we are well positioned there to our market leadership and we are confident in the midterm.

Operator

operator
#19

And we're now moving on to our next question, which comes from Frank Claassen of Degroof Petercam.

Frank Claassen

analyst
#20

Yes. I'll also ask them one by one, my questions. First of all, on the Hungary acquisition, could you elaborate how big is it? And what kind of price did you pay? Does it fit in your normal range of multiples? Or could you elaborate on that, please?

Karin de Jong

executive
#21

Yes, yes, of course. Frank. Indeed, we have an acquisition in an attractive Hungarian market. So it's a new market entrant for Fagron. So we're very happy to enter into that market. It's active in the essential market and it has some registrations of new pharmaceuticals. If we look at the acquisition price, it's a high single-digit amount. And if we look at the metrics or so the financial metrics, we see an annual revenue mid- to high single digits and an EBITDA, which is around 10%.

Frank Claassen

analyst
#22

Okay. That's clear. And then on EMEA, organic growth was roughly 1% in Q3, but that also includes still some, let's say, price increases spilling over. So does that mean that volumes came down? And yes, why did volumes come down in Q3? Could you elaborate on that, please?

Rafael Padilla

executive
#23

Yes, sure, Frank. So as I said, we have seen a stable performance in Q3. And as I indicated, the pricing pass-through exercise is now completed, right, as we explained during the last call. So we have seen a strong compounding service performance of 19%, and this is mainly driven by the Netherlands, new introductions, new registrations as well as we have indicated. And the brands and essential segments, we have seen a decrease there during the quarter after a strong first semester. So despite the underlying demand is strong, right, because you see it back on the compounding services. That segment has a higher exposure to the short-term variables, supply chain, macro, et cetera, right? So we have also seen during this Q3 that the holiday season has had a greater impact after the -- well, with the post COVID normalization, right? So when you take it with a 9-month optic, we are satisfied with how this evolved in the Brands and Essentials segment. And of course, we remain confident for Q4.

Frank Claassen

analyst
#24

Okay. Sounds good. And then on the raw material prices, do you already see them coming down? And do you have to pass these on or do you think you can keep some in your pockets of these benefits? Or yes, what is the story there?

Rafael Padilla

executive
#25

Sure. That's a very good one, Frank, because as we also saw during COVID, when prices were going the opposite way. You need to see it or we need to see it through a product categorization, right? So you see vitamins, amino acids much more volatile than the APIs, right? So you also see it now when prices go down. So we see those categories having more volatility than the other ones. We need to say that -- well, and you know that very well, Frank, we discussed many times on our 1 global Fagron approach, also within the purchase department that we are now as 1 global Fagron going to the market to source our materials, and this helps, right? So when you're saying, are we keeping something in the pocket or are we passing through to the market? It depends on each market. So in cash market, so the B&E in the U.S. or the B&E in Brazil, for example, we try to use these advantages to maintain or even gain market share. And in some other markets where you have a fixed contract, right? So we have the benefit there.

Frank Claassen

analyst
#26

Okay. And my final question on Brazil, the competition. Yes, has the competitive situation eased? Or is it similar? Is it more the market which is recovering? Or is also do you see less competition?

Rafael Padilla

executive
#27

Yes, sure. So we see the same pattern we saw during the last quarter. So the competitive environment is heightened. So it's still the same. So when we explained that in the short term, we wanted to maintain market share because we believe at that time that the market would recover and then we would benefit out of it. So it's now happening. But also as you know, Frank, in the meantime, we launched some operational excellence programs that start to pay off. We are not yet there where we want to be, but start paying off. And of course, as you remember, during the course of Pharma Fair that always happens the first week in July, that is the biggest compounding fair in globally, right? So we launched some interesting new brands that are also helping us there.

Operator

operator
#28

And we're now moving on to our next question, which is coming from Matthias Maenhaut of Kepler Cheuvreux.

Matthias Maenhaut

analyst
#29

A couple of questions from my end. Maybe the first question is on the guidance. If you look at your sales guidance for EUR 750 million, EUR 770 million, the high end of that range seems to imply a very strong Q4. Is there like any specific additional positive surprise you are expecting? Or otherwise what is -- what would drive this very strong Q4 performance? And then also maybe on the profitability guidance for this year. You mentioned a year-over-year increase in profitability. Would you think that, that will also be coupled with margin expansion? My first question.

Karin de Jong

executive
#30

Yes. So good to have you back. So on the sales guidance, we have given an expected sales between EUR 750 million and EUR 770 million. So on the low end of the guidance, it implies our previous guidance of high single-digit growth and an opportunity to grow more on the upside. So if we look at the different markets, I think starting with LatAm, we saw a nice recovery in the third quarter, and we expect that to continue in the fourth quarter. So we have nice visibility on that and volumes are recovering in that market. So despite the fact that prices are not there yet, we do expect an improving demand to relieve that price pressure we feel in that market. For U.S., U.S. had a very, very good first 6 months and first 9 months, and we also expect a continuation of that. It may have a bit of a softer Q3, because of the reasons that Rafa described earlier. And for Q4, there are some uncertainties given the developments in Israel and Poland but we're positive about the prospects in general for Fagron for the full year. On the profitability side, we expect an increase in profitability year-on-year, and that also implies an improved margin.

Matthias Maenhaut

analyst
#31

Okay. That's helpful. And I have a couple of short follow-ups. Maybe on the Polish regulatory review, I would say. Could you maybe give us a time line of when we have to expect any outcome or measures of this?

Rafael Padilla

executive
#32

Sure. So during this last quarter, Matthias -- Good morning, first of all. During this first -- the last quarter of the year, so the commission will come together and as said during the presentation, we made part of this commission. So -- and during this commission, the implementation will be discussed, and then we will know more.

Matthias Maenhaut

analyst
#33

Okay. Good. And then maybe on the -- a follow-up on the Hungarian acquisition. Could you maybe speak a bit about the growth rate of this, I would say, market but also specifically the acquisition? And can you just remind me of the acquisition multiple? Because I think it was said, but I missed it.

Karin de Jong

executive
#34

Yes. So Matthias, yes we'll combine it, Rafa and I. I will talk about the financials. So the acquisition price is high single digits, Matthias. So we didn't disclose any multiple on that deal. If we look at the top line expectation of that market, it's a new market entrant. So we see potential to grow by adding new products that we have in our product portfolio, introducing our brands, our equipment, launching the academy as we have in the other European markets. So we see a lot of potential in growing the top line.

Rafael Padilla

executive
#35

Sure. And regarding the market, Matthias, so when you have the small countries in population, of course, in Europe, like Czech Republic or Belgium, in this case, also Hungary, you see a higher compounding rate per capita, and that's the case on Hungary. So this is quite interesting for us. And also the -- what we saw in this market. So Parma Produkt was owned by the Phoenix Group as a wholesaler, you know very well. And here, we see how Phoenix also saw that, okay, we are good in wholesaling. We stay in that part. And you guys are the global leader in pharmaceutical compounding. So it makes sense, a logical sense that you will take Parma Produkt and you bring it as well to the next level. So that was something that we liked also in this new market where we're entering in.

Matthias Maenhaut

analyst
#36

Okay. Maybe last question from my end. I understood still price impact in LatAm and Brazilian markets specifically. Could you maybe elaborate a little bit on price volume split. And if you see that market reverting back to high single-digit volume growth, if it's not yet already?

Karin de Jong

executive
#37

Yes. So maybe indeed, overall, for Fagron as a whole, we see a healthy mix of price and volume. If we look into LATAM, we experienced nice volume growth. So market is really growing again, but still compensated partly by price decreases. We do expect an improving demand to relieve those price pressure, but it's too early to quantify the impact of that, Matthias.

Operator

operator
#38

And up next, we have Thomas Rankin of KBC Securities.

Unknown Analyst

analyst
#39

And also congratulations on a nice quarter, especially in North America. I just wanted to follow up on a question that was asked earlier with regards to Brands and Essentials in EMEA. You mentioned there that the revenue has softened. I just wanted to ask -- to which extent do you see that limited in time? And what exactly makes you confident about the long-term resilience of the business there?

Rafael Padilla

executive
#40

Sure, Thomas. And also good morning. So we see this as a temporary momentum because the Compounding Services and the Brands and Essentials always work hand-in-hand, right? So as you know, we are fully vertically integrated in some countries in Europe, for example, the Netherlands. So you see when there is traction on the compounding services, that is more, of course, patient-specific one-to-one. You will see it later on in the Brands and Essentials that is, of course, has higher exposure to short-term variables.

Operator

operator
#41

And we're moving on to Vasia Kotlida of Berenberg.

Vasiliki Kotlida

analyst
#42

Congratulations on the results. So 2 questions. The first one on the M&A front. You've mentioned in the past that valuations were still high. How is the environment evolving? So what are the opportunities out there and especially in which markets are you looking at? And the second question is many companies in the pharma space are facing destocking pressures from their clients. Do you see we have approach like the trough and that we will see demand coming in from Q1 2024? And are you affected by that?

Karin de Jong

executive
#43

Yes. So thank you for your question. On M&A, we're looking at opportunities in all the regions that we are active in. We did 2 this year and some in a licensing deal, and we are planning to continue on doing acquisitions. What we see on pricing levels, indeed, what we said earlier this year is that there is some pressure on pricing and on multiples. So we have a disciplined approach. So we need to see enough synergies and enough potential to do the acquisition. I have to say with the Hungarian one, we did a new market interest, and we see sufficient synergies going forward. And there are a couple of other ones in the pipeline. So we tend to do acquisitions in the next couple of quarters. Of course, timing is sometimes difficult to estimate. But we're positive about the pipeline we are having and the pricing development on that.

Rafael Padilla

executive
#44

Yes. Vasia, regarding your second question, of course, what for us is very important to measure and monitor is the compounding services trend and growth. So as you have seen in the first 9 months, we have grown globally around 34%. So this means that the Brands and Essentials, right, the raw materials that are being used to compound these [ advanced ] products will follow subsequently, maybe not in the first step, but then in the second one, right? So as we also explained, this segment has more exposure -- has a higher exposure to do those short-term variables. So it's something that we're monitoring close. But again, for us, the Compounding Service segment really sets the trend of the industry.

Operator

operator
#45

And our next question comes from Eric Wilmer of Kempen.

Eric Wilmer

analyst
#46

Still a few questions left. I'll ask them one by one. I still want to press a little bit more on the EMEA Essentials business. Earlier this week, there was a massive products warning from a European API supplier following destocking and clients requesting price decreases. Is there any relationship with your, let's say, somewhat softer performance in EMEA? And is there a general market destocking happening in European APIs specifically? So specifically talking about APIs.

Rafael Padilla

executive
#47

Yes. Thanks, and good morning, Eric. And well, when you look at the 9 months, first of all, performance, you see the first 2 quarters being strong for Europe and this segment in particular. And then the last quarter, what we have seen is that during this holiday season, specifically in 2023, we have seen a higher impact after the COVID, so post-COVID normalization, right? So we have seen it across some European countries and specifically on how our customers operate because, of course, we have our compounding service activities. And here, we see the trend that is growing from our patients when it's that to patient or when its B2B hospital pharmacies or pharmacies. When you look at the raw materials in a hospital pharmacy or in a compounding or community pharmacy, the volumes that they stock are lower, right? So you can imagine a pharmacy having their compounding place, they're laboratory, right, and the place where they stock the materials is somehow limited, right? So therefore, you see this more variability for sure, but not something that you could see a higher impact on the trend that you were asking.

Eric Wilmer

analyst
#48

Okay. That's very helpful. Then also a question on the reimbursement or the potential reimbursement changes in Poland. I think this -- I believe this is a relatively profitable market for you. You mentioned to be confident on the medium term. I was actually mainly interested in the wording or the choice of wording medium term that -- I mean, obviously, there are some years in between. So why specifically the choice for the word medium term?

Karin de Jong

executive
#49

Yes. Eric. So on Poland, at this point in time, it's difficult to assess the quantum of the impact, right? So if we look at short-term impacts, there can be an impact that customers are a bit more careful due to the uncertainty in the market to order. So that's related, and that's going to have a short-term impact. That's not something we see at this point. So on the short term on next quarters, it can result in some uncertainties. However, we are positive about the mid- to long-term impact due to the reasons that Rafa described earlier.

Eric Wilmer

analyst
#50

Okay. That's also very helpful. And then another question also about the Hungarian acquisition. So what are your plans in terms of cross-selling in this country following the acquisition? And what is your target to bring the margin in line with EMEA. So by when should we expect that?

Rafael Padilla

executive
#51

So as Karin was explaining before, Parma Produkt, they have the product range based on Essentials, first of all, and some niche pharmaceuticals. So for us is very interesting the fact that they have a very good local footprint, as we were explaining before. They were part of the Phoenix Group, so we can understand that the reach is high in the Hungarian market. They are market leader. So what we are going to do in our integration plan is to introduce, first of all, the brands. So this is what we do in all the countries where we're entering in all the new markets, and this really pays off because when you bring also the revenues in the percentage when you take the average of the region, so you can see the nice impact that can have in our figures, but also in the dynamics of the market because, remember, Eric, we said before that it has a high compounding per capita rate. So that's attractive for us.

Karin de Jong

executive
#52

Yes. And we expect to get it to a group average within 2 years.

Eric Wilmer

analyst
#53

Okay. And then my last question. Could you remind us of the -- roughly the size of the Israelian market, just a range at group level?

Karin de Jong

executive
#54

Yes. So Israel is one of the smaller markets in EMEA and the sales is below 5% of the sales of EMEA.

Operator

operator
#55

[Operator Instructions] And we have a follow-up from Stijn Demeester of ING.

Stijn Demeester

analyst
#56

Yes. Also a follow-up on Poland. Can you remind me of the sales and margin profile of this country? It has been a while since you provided a country split, I think from 2016, it will be nice to have an update. And as Eric said, I believe it's a profitable market. So any sort of indication on margins you're running there would also be helpful.

Karin de Jong

executive
#57

Yes. So Stijn, if we look at Poland, Poland is one of the bigger companies in EMEA with a profitability level that's above the average of Fagron. The actual numbers we don't disclose on a country level for their European regions, Stijn.

Stijn Demeester

analyst
#58

And would the 2016, let's -- be helpful in sort of assuming that sort of Poland has grown in line with EMEA because there have been some other acquisitions, obviously.

Karin de Jong

executive
#59

Yes.

Stijn Demeester

analyst
#60

Okay. So 2016 could use as a guide?

Karin de Jong

executive
#61

You could do as a rough guidance.

Operator

operator
#62

And we also have a follow-up from Matthias Maenhaut of Kepler Cheuvreux.

Matthias Maenhaut

analyst
#63

I had a follow-up question on the Boston facility. You're guiding for breakeven by the end of this year. How should we think about longer-term profitability expectations in terms of margins, but also maybe in terms of sales of this business?

Karin de Jong

executive
#64

Yes. So if we look at FSS Boston, of course, our first focus was to get this company breakeven and to integrate it into Wichita and have to have sufficient capacity to grow over the short term. So we're on track in doing that. For the longer term, we see overall for North America, a growth rate of mid-teens. And so -- and profitability, of course, benefiting from the additional volume and the leverage we see today, so an increasing profitability.

Operator

operator
#65

As there are no further questions at this time, I'd like to hand the call back over for any additional or closing remarks.

Karen Berg

executive
#66

Thank you, everyone, for your questions and your time. We look forward to welcome you again in February when we present our full year results. Have a great day.

Operator

operator
#67

Thank you. Ladies and gentlemen, that concludes today's call. You may now disconnect.

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