Flowtech Fluidpower plc (FLO) Earnings Call Transcript & Summary

April 9, 2025

London Stock Exchange GB Industrials Trading Companies and Distributors earnings 61 min

Earnings Call Speaker Segments

Mike England

executive
#1

Morning, everyone. Thanks for joining the Flowtech Fluidpower plc 2024 Full Year Results Presentation. I’m Mike England, Chief Executive Officer, and with me today is Russell Cash, our CFO. Before we get into the presentation, I just want to mention one thing. If you have questions as we go through today’s content, please use the ask question button on the webcast page. Later, when we have some time at the end, we’ll do our best to address those questions. And if for any reason we don’t get to them, we’ll make sure to follow up after today’s presentation. So if we could bring up the presentation deck, that would be great. And if we could move to the next slide, that’s great. For those of you joining us today, thank you so much for taking the time to be here. We know time is precious, and everyone is very busy right now. It’s important that everyone understands who Flowtech is and what we do. We’re going to come on to that in a bit more detail.

Mike England

executive
#2

To kick things off with a genuine summary, everything we do at Flowtech revolves around keeping business moving. That ranges from supplying just one product all the way through to designing and building a complex engineered solution. We'll bring that to life during the presentation. You'll also begin to see that we've put a lot of effort into resetting our brand, our purpose and ultimately, our strategy over the last 12 months and arguably over the last 18 months. So let's go to the next slide, please. So regarding today and the agenda, as I mentioned, I'm Mike England, and I've been with the business for just under 2 years now. Joining Flowtech has made for a great couple of years. This has been a real transformation journey. We've taken a business that was operating at 17 different brands, quite fragmented, and we've been bringing that business along a journey to consolidate under the One Flowtech brand. Along with that comes quite a lot of restructuring and setting the business up to build a scalable business for the future. I have over 28 years of experience working within industrial distribution and service space.

Mike England

executive
#3

I'm genuinely thrilled to be joining Flowtech. And like I told Russ earlier, actually. But I'm just as enthusiastic, maybe even more so now, since we've already gotten through a good deal of the effort needed to push the transformation this business requires during my tenure here. There's a massive opportunity ahead for Flowtech. This market is highly fragmented, and we'll be walking through a bit more detail on what we've accomplished up to now and what remains on the horizon. Russ, a quick introduction.

Russell Cash

executive
#4

Morning, everyone. So I've held this role for close to 6.5 years now. To put it differently, 30% of that stretch has come after Mike England, and 70% of it happened before I met Mark in March, April '23.

Mike England

executive
#5

Thanks, Russ. So there are 3 areas we'll be covering today. We'll give a really brief recap of 2024, and also a quick overview of Flowtech for anyone who's new to our story. We're going to look back at 2024, bring that to life from a financial perspective, and talk a bit better around some of the achievements along the way. And then we'll spend some time on 2025 trading and outlook. Given that we're here in April, I'm sure that's of great interest to everybody. The picture in the background here — just for reference, this is a major hydraulics project that we secured in Q4 last year. It's a narrow water bridge. It's a new infrastructure project that will connect Northern Ireland and Southern Ireland. And as you can see, the bridge swings up and swings down to let the boats go past and the traffic go across. That's all powered by hydraulics. And we're very excited about that project. Circa GBP 4 million over the next couple of years in terms of the revenue, and we're excited to get going on that in the second half of this year.

Mike England

executive
#6

Moving to the next slide, please. We'll now cover the 2024 overview, and we're going to expand on this considerably throughout the presentation, but I wanted to highlight a handful of points and offer a little positioning right at the start. I'd split 2024 into 2 key areas, or 2 key messages. For Flowtech, it was a hugely important year of transition, and through our performance improvement plan we've simplified the business — creating one Flowtech, bringing clarity to our value proposition, restructuring the business around a simpler operating model, and building some core capability. We've also brought in new leadership across the organization, which really helps us scale up for growth going forward. We've made material improvements to our customer service. This was an issue when I joined. Our service levels were not good, and there was a high level of customer frustration and complaints. I'm pleased to report that customer satisfaction has improved. Complaints are down significantly, and we're now in the process of having a much more stable and solid platform in terms of our ability to provide great service for our customers. And during the year we've made significant operational progress in putting some of the fundamental basics in place, which Russ will talk to as we go forward.

Mike England

executive
#7

The business transformation we'll lay out as part of our strategy is largely finished when it comes to ensuring the business is set up rightsized and focused around a new way of working. And along with that, during last year, we've also brought in 2 acquisitions, 1 of them last year, which was Thorite. Again, we'll get into that in more detail. We're really pleased with how that's progressing. And more recently, in March this year, we acquired a small business called Allswage, and both of these, we believe, are very, very accretive to earnings as we move forward. The second point I'd make is that it was a very challenging year and a very tough market for us to operate in. And it's fair to say that market got tougher in the second half of the year, something that I don't think anybody in the industrial space was expecting, but something we all had to navigate. And we'll bring in some data points to support that. So sales declined, but we do believe we're gaining market share when we look at the overall performance of our sector. We've delivered strong continued improvements in gross margin. It's a very, very important KPI for a distributor and service company.

Mike England

executive
#8

We've tackled our cost structure throughout the year. We removed expenses from the operation, yet we've also put money back into segments that will underpin that growth platform going forward. And once more, Russ will address that. On the whole, though, the EBITDA drop in 2024 mainly mirrors operating leverage working against us—since we're a distribution and service company, our fixed cost base is higher. Ordering frequency isn't falling, in our view, but order value does occasionally shrink as we move through these downturn stretches. Beyond that, we saw a somewhat dilutive effect from the Thorite acquisition, which was loss-making at the time we bought it in August. And clearly, we've ensured we tackle that across Q4—across the second half of the year. Net debt essentially unchanged. We secured some favorable improvements in cash generation, and that stems largely from solid working capital management throughout the year. Once again, Russ will speak with confidence about that. So my summary of 2024 is that we've accomplished plenty. We've reshaped the business, and much of the heavy lifting is complete. Performance—we'd have preferred it to be stronger, though we don't think the slowdown in growth is due to anything besides the market.

Mike England

executive
#9

At this point, our customer retention rate is high. Even so, we stay very steadfast. We're quite determined, we have a lot of confidence in our plan, and as we head into 2025 and sit here in April, regardless of what's happening in the world around us, we feel that the business we have now is much stronger than it was 12 months ago — and possibly 18 months ago. Okay. Russ, could you briefly walk us through an overview of some of the controllable elements we worked through last year as well? Let's move to the next slide.

Russell Cash

executive
#10

Yes. Thanks, Mike. This slide is crowded since we've been really busy, especially since Mike England's time—that's 2 years ago now. I'll avoid the urge to show exactly how much effort we've put in. And in at least 4 of those 6 boxes, we'll cover things on later slides. But what I'll mention about this slide, just touching on 2 of the boxes there. First, web traffic is up 2%. So 70% of our activity in our product distribution channel comes via the web. And we're about to launch what we firmly believe will be a materially better experience for that web audience. It's fair to say there hasn't been much positive sentiment regarding the prior experience. So we do think that will indicate a material improvement and a step change on that front. So it's coming soon—very soon, actually—but I won't steal much thunder on that one. The second one I'd just touch on is own brand. We have transitioned what were 11 own brands into 1 own brand. We call it FT Pro, and it has done nicely in 2024. In fact, it has increased its level of revenue.

Russell Cash

executive
#11

And it won't come as a surprise to listeners to hear again that our own brand business carries a notably strong gross margin. So, as I mentioned, we'll go through the remaining 4 boxes in greater depth on subsequent slides. So I'll stop there for now.

Mike England

executive
#12

Thank you. Let's move on to the following slide. So, for anybody who's new to what we do, one of the initial things folks tend to ask me is: what exactly is Fluid Power? What does that term really mean? Well, Fluid Power is used in just about every industrial powered system out there. Take a look at — I tend to call them diggers — if you think about off-highway equipment, if you think about OEM mobile equipment like agricultural machinery. If we consider powered bridges, if we consider utility markets, if we consider garbage lorries. If we consider factories, anything that's really generating movement will contain some element of Fluid Power. It sits at the heart of every industrial application. And in truth, it's a breakdown of hydraulic technology, which is usually a fluid, or a pneumatic technology, which is usually a gas, that generates controls and transmits power. And the simple way I see it is that hydraulics means moving and lifting the big stuff. So that usually tends to be construction, agriculture, defense, aerospace, oil and gas, heavy machinery type applications. Pneumatics is where you have lots of high moving fast activity taking place.

Mike England

executive
#13

That covers things like food processing, electronics, medical, and automotive packaging. The range of applications is extremely, extremely, extremely wide. Hydraulics make up over 70% of that market relative to pneumatics, in ratio terms. It's also highly, highly fragmented. It spans a wide variety of products, while pneumatics accounts for a smaller share and is somewhat more concentrated on the supply side. And once more, that's a space with a high level of specialism — a real depth of expertise. So that's the space we operate in, which is Fluid Power. And it reaches into practically every industry sector you could think of. We also have an extremely, extremely varied customer base, and 1/3 of that base is us selling through to other distributors and resellers as a master distributor. 1/3 goes to end users in end markets, and 1/3 of it goes to original equipment manufacturers. And the spread of industries we serve is extremely, extremely wide. Moving to the next slide, in terms of — and what does that mean for Flowtech? Well, we are the leading specialist in Fluid Power products and service, certainly across the U.K. and Ireland, and we're looking to grow quickly through the footprint we have in the Benelux and then, ultimately, into the wider Europe.

Mike England

executive
#14

We have more than 21 operational sites across the regions where we do business, but we also export — our export volume is smaller today, yet exporting is something we do. We employ 620 highly skilled technical staff; specialist knowledge matters, and experience matters, and having great people in our business is something we're very proud of. We also partner with some of the largest global brands in this space. A number of those appear on the right-hand side, whether in pneumatics, automation, hydraulics, or the wider motion control sector, which we'll get to. Our relationships are very, very strong and long-standing, and in this area we are certainly the biggest stockist in the U.K. We basically split the business into 2 sort of focused areas. The first is that we're a high-service product distributor. So we hold inventory in a fulfillment center, and that typically serves an MRO and OpEx maintenance, repair and operational requirement, where something has broken and we need to get it to the customer quickly. A proportion of that business runs through a transactional web platform. Then we have a very, very strong manufacturing service and repair capability across multiple locations where local does matter. And in that case, we're doing more than selling a product.

Mike England

executive
#15

We're putting a system in place. We're maintaining a system, or we're reworking an entire system. And that allows us to serve as an end-to-end provider. The market is large and fragmented. I'll get to a world of motion shortly, as you can see beneath our logo. But the technologies I mentioned earlier — hydraulic, pneumatic, mechanical, electrical, electronic — together with the digital factory, with digitization, with the sustainability agenda. And in the end, as technology advances, we're beginning to see far more interdependence among technologies. So from Fluid Power, we think we can stretch our product range out into that world of motion — power, motion and control. That's a GBP 30 billion European market in terms of total addressable market, where we hold under 1% market share in what is a highly fragmented market across Europe, and under 10% market share in the U.K. So everything is to play for. And part of 2024 involved getting this business set up the right way so we could go and attack that market going forward. Moving to the next slide, our strategy, which we established right at the end of 2023, is entirely about unlocking Flowtech's full potential.

Mike England

executive
#16

When we came out of 2023, we had 17 distinct brands running across the 3 markets we discuss. Those brands weren't particularly connected to one another. Usually they ran as standalone operations. A lot of them came into the fold between 2014 and 2018, with only a small degree of business integration. And whatever integration we did carry out during '21 and 2022 had also created some disruption for customers. So some correction on that front was necessary. The strategy therefore rested on 3 really straightforward pillars. The first was ensuring that all of our efforts center on our customers. Our customer base is highly diverse, yet we take a very omni-channel approach. This market is a very traditional one today. And we think we can lead the way in digitizing it, making use of data and beginning to capture the genuine power of the platforms we are building, which we'll get into later. Through that, we see a chance to achieve 2x the rate at which the market grows. The power of one concerns unlocking the potential held by those 17 separate businesses — we've added 2 more since — and truly bringing all of it together under one Flowtech, a single value proposition to the market, giving customers real clarity and assurance that they know what they can access, and integrating the business to generate efficiency of scale along the way.

Mike England

executive
#17

And our belief is that this puts us on a path toward mid-teens EBITDA margins over time. And a world of motion is then about how we extend our products, our services and our geographic reach even further so we can go after that GBP 30 billion market opportunity. And through the presentation we'll go into more detail on the levers for sales growth and the levers on gross and operating margin. But it goes without saying that in 2024 we're very, very pleased with the work done to drive clearer customer messaging that we've implemented — for example, some fundamentals around having a very, very clear group-wide order book and a group-wide sales pipeline methodology, implementing CRM tools, customer relationship management tools, a singular customer data platform, so that we can begin to identify and unlock opportunities across the whole group relating to our customers, making sure we're doubling down on our service level improvements. As Russ mentioned, really focusing on our own brand growth and on expanding and refining the product range. And then on the levers for operating margin growth, really getting on top of price discipline to improve gross margins, leveraging our purchasing power and building a capability within the group to be able to leverage our purchasing power.

Mike England

executive
#18

Before, that was quite split up among the various businesses we had, and we wanted to make sure we were pushing a focus on product mix and higher-margin plays while improving overall operational efficiency — partly through some CapEx investment, and also by making sure we drive standardization and harmonization across the group. Moving to the next slide, Russ, could you walk us through the plan for these 6 margin growth engines?

Russell Cash

executive
#19

Right. Thank you, Mike. On the slide before this one, we set out our goal of reaching a mid-teens EBITDA margin, and the question was what revenue level is needed to get us there. My own view of the answer is somewhere around GBP 160 million to GBP 170 million of top line to deliver that. Obviously, that ambition rests on what we consider a solid plan. Inside it, we have what we term 6 EBITDA growth engines. Every one of those engines carries 3 components. And as a senior management team, we hold one another accountable for delivering on all of those points. But for the first 5 engines in particular, each comes with meaningful, tangible financial upside. As we will get to later in the presentation, we believe we have done an especially strong job on Engine 2, commercial excellence, and Engine 5, operate for less — operate for sensibly less. I will explain later why I say sensibly. So every one of them on its own has a meaningful impact. Taken all together, they get us to roughly a mid-teens EBITDA position. Quite clearly, the first one has been difficult in the market conditions we have faced over the last 12, 18 months, and quite clearly, number 1 is the engine with the most fuel in it, I think.

Russell Cash

executive
#20

So I'll pass it back to Mike, who will probably just pick up from where we are with each of those engines.

Mike England

executive
#21

Yes. Let's move to the next slide. So, once more, at the close of 2023, we — together with the EBITDA engines — rolled out a highly targeted, stage-based delivery plan, and that plan carried us from 2023 all the way through to 2026 and ultimately past that point. What we were laying out here was that we would take a number of steps to initiate, develop, advance, and embed those engines as we began moving through the business transformation. And it's fair to say we accomplished a great deal across 2024, with the focus on, as Russ mentioned, the commercial side — embedding commercial excellence and making sure the fundamentals were in place there, and making sure the business was set up the right way, operating for less but with the right investments to power our growth. All while we began to initiate and develop the other engines. I think engine 1 was the one that, for us, was the biggest surprise. And we've just highlighted it because, based on the version of this we had at our half 2 results last year, our expectation was that the market during 2024 would be difficult coming out of 2023 — certainly for the first half of 2024 — and that we should start to see an easing in the market and an improvement of the market in the second half of the year.

Mike England

executive
#22

And certainly, all the market indicators—and definitely from our supply base, from the British Fluid Power Association and the other data points we use—I think that was definitely the viewpoint. As it was, we got to September still with some optimism, but then we saw the market deteriorate quite rapidly through the second half of the year, which has continued certainly into 2025, not helped, I think, by the budget announcement and some uncertainty around that for sure. And clearly, that's had an impact in terms of the margin delivery more so than we would have expected. That said, the self-help, we believe that blue bar on the self-help has actually continued to be expanded further into 2025, and we'll come on to that in terms of self-help relating to growth. We've made smart CapEx decisions through the period. And we believe that the investment in our new digital platform and some of the efficiency gains we've had within our fulfillment environment are certainly starting to bear fruit and will bear fruit. And this plan remains very much on track. This year, it's all about the digital ramp-up to happen starting this quarter. We're very much focusing now on the selling effectiveness because we've completed a lot of the heavy lifting of the transformation.

Mike England

executive
#23

And from there, it really centers on the strength of our own brands and broadening what we offer. And, as we’ll get into, we now see a really solid chance for additional inorganic moves. As those come up over time. And that brings us into a more embedded position in 2026, when we think we’ll genuinely begin to see gains in the market, but above all in how we create value as a company. If we move to the next slide, Russ will walk us through a look back at 2024.

Russell Cash

executive
#24

Yes. Thanks, Mike. Well, 2024 was in many respects a genuinely tough year. And of course, we're not pleased about the revenue decline, even though there's a solid case — I'll return to this — that our drop was smaller than the wider market's. And naturally, we're not pleased that our profit is materially below the prior year's. But a great deal was accomplished, and much of it honestly felt really rewarding. So the picture on the screen dates from shortly after the acquisition of Thorite, a brand that, believe it or not, stretches back to 1850. and was bought out of administration at the end of August 2024. So while you could point to our own team's financial metrics, looking back, for me the standout moment of 2024 probably came just before Christmas, when on a call we were obviously discussing revenue and margin and profit, and at that stage things were trending beautifully well. I'll come back to the 4 arc story later. But the question posed was how does everybody feel? And it was simply wonderful to hear several voices making the shift from one end of the spectrum — the gloom of wondering what the business was up to, whether it would survive, what it all meant for me?

Russell Cash

executive
#25

We're about 3 or 4 months in now with Flowtech as the owner, but there's been a genuine buzz — people are enjoying coming to work, and funny enough, happy people tend to produce amazing results. And that's — someone asked me what the culture inside Flowtech is like, and it feels like part of the family; the family talks to one another. The 7 branches of Thorite are now communicating, which they didn't do before. There's a general sense of being joined up, along with target setting. So for me, my highlight of the year had nothing to do with gross profit or operational efficiencies — it was a sentiment within the business we recently acquired. So if you could turn to the next slide, please. Turning to the headline numbers, and I'll say a little about most items on this slide. In terms of revenue, on a like-for-like basis, 8.6% down. I'll come back to the split by our different geographies on a later slide — on the next slide, I think. The — sorry, no, not the next slide, I said I'll come back on the previous slide, please, sorry. So an 8.6% reduction over the full year. If we look at that through the lens of the 2 halves, it was roughly 6% down in the first half and roughly 12% down in the second half.

Russell Cash

executive
#26

It's reasonable to say — and Mike touched on this — that back in May, June, and July, we anticipated the second half of the year being substantially stronger than it turned out to be. Industry data indicates that the sector overall, in terms of what we do within it, was down 11%. So while an 8.6% decline is obviously nothing we're pleased about, one could argue it was better than what some others are going through. And that really suggests a number of our competitors are finding things very, very difficult. There's a cause behind I going into administration. There's a cause behind a business named Allswage — which I'll return to — going into liquidation, and those situations open up chances for us to acquire a couple of companies, wonderful companies, at bargain purchase prices. On gross margin, my headline is this: we are now 2 years into the Mike England era. We're running a gross margin 300 basis points above where it stood at any point across the prior 5 years. That's possibly worth saying again — 300 basis points above any point in the prior 5 years. So that is material and keeps trending favorably as we move through '25.

Russell Cash

executive
#27

On the overhead side—keeping those costs under sensible control—there's a small decrease in overall head count. During the last quarter of last year, we made some meaningful moves to remove full-time heads from the business and reduce certain external costs. Without those actions, we'd have carried roughly GBP 2.5 million in additional OpEx into 2025, but we did take them. As a result, our OpEx base sits at about GBP 200,000 per month lower than it otherwise would have been. We believe we've struck a sensible balance, because on the other side we've put money into specific areas—one I'd highlight is building in-house digital capability, which we've said is coming soon, so the website isn't overly dependent on third parties. Frankly, they don't care as much as a team built from scratch internally. So we're very pleased with that. Could we have run things for even less? Maybe. But for us, stability is what matters now, after a great deal of change, along with our ambition to grow, grow, grow—our G3 agenda. The debt position, as Mike mentioned, is broadly neutral. The reason it's broadly—and I see that as a particular positive in a year of depressed profitability.

Russell Cash

executive
#28

Net cash generated from operating activities — you can see it right there in the table — has in fact gone up by GBP 0.8 million. I'll circle back to that, since the biggest driver of it, no surprise, is how we've managed working capital. In case anyone is curious about our relationship with the bank and covenant compliance, I'm not in a position to confirm that we've been covenant compliant. We expect that to remain the situation going forward. We've got healthy headroom inside our aggregate 25 million banking facilities. And personally, my earlier career was actually spent in turnaround and restructuring. There's a connection there to the full right on the Allswage acquisition coming up shortly, as it happens. But the relationship with the bank is very good, and there are no issues around covenant compliance. Turning to impairment, for those of you who've read the release, there is a material impairment — GBP 25.6 million — that has gone through separately disclosed noncash items and relates to acquisition activity from 7 to 11 years ago. And for those of you who understand how these things work, the 2 fundamental assumptions that drive it are the top line growth assumptions for the next 5 years and in perpetuity, as well as the discount rate you have to apply to bring your cash flows back to the present day.

Russell Cash

executive
#29

Even with the ambition and confidence our management team has about significantly growing that top line, GBP 160 million to GBP 170 million is what gets you to that 15% mid-teens EBITDA margin. Once you're challenged and, of course, have to go through the scrutiny that comes with the year-end audit process, you're simply not permitted to bake in anything other than genuinely conservative assumptions within those figures. And unfortunately, the algorithm produces a material impairment. So we head into 2025 carrying goodwill on the balance sheet of GBP 13 million — GBP 14 million, I believe the number stands at now — which is materially below where it sat 2 or 3 years back. But to repeat once more, in relation to historic acquisitions, it's a noncash, separately disclosed item. We've made the decision not to pay a dividend in 2025. There are 2 reasons behind that. First, we do expect there will be incremental opportunities to acquire businesses at varying degrees of distress. Thorite and Allswage are recent illustrations of that, though we suspect there are probably more to come. And we think that GBP 1.5 million, which would otherwise have gone out as dividend, could prove valuable in the year we're in right now. And, quite plainly — I'll go on to explain this — the returns on those investments are fantastic.

Russell Cash

executive
#30

Also, second, I've stated—and it's accurate—that the debt situation is fine. Our relationship with the bank is excellent, we're covenant compliant, but we do acknowledge that leverage isn't at the level we'd ideally like. So that will assist us in bringing down our debt position while we're clearly working to improve EBITDA performance. Now, on to the following slide, please. Regarding how that appears across our 3 geographical segments, I'll just highlight a couple of points here, but I mentioned the two-halves narrative concerning revenue performance, and I'll put some like-for-like figures on it. We generated GBP 56 million in revenue during the first half of '24 and GBP 47 million in the second half. The second half proved challenging. My best illustration is the Island of Ireland, which, against a strong—very strong 2023 performance and therefore strong comparators, saw revenue fall by 20%—2-0, 20%—in the latter half of last year, but that was mainly attributable to the crushing and screening sector, which is concentrated in Northern Ireland, and which represented a GBP 6 million revenue stream that dropped to broadly half that figure in the tough year of 2024.

Russell Cash

executive
#31

On the brighter side, we are starting to see some green shoots of recovery emerging in the early part of 2025. Honestly, we are especially happy with the way the Irish business is performing at the moment. Another one worth highlighting is Benelux, where, if you felt the PMI index was difficult in GB, it was actually worse in the Netherlands for most of 2024. So it's no surprise that it lost some top line. But the important thing there is that we've put investment into our people in the Benelux, including some of the new local leadership — Francisco Terol came into the business about 12 months ago, and Francisco has strengthened his supporting management teams and made some fabulous hires there. We believe it is beautifully positioned to take advantage of better market conditions. It has just relocated to a fabulous new site in the Rotterdam Harbor. So again, that reflects a balanced approach to managing our cost base really, really hard, while at the same time not being afraid to invest in areas where we believe we can achieve really good upside dividends over the medium term. Next slide, please. So I've referred to a couple of slides — moving on, despite a disappointing profit performance, we have generated more cash from operations.

Russell Cash

executive
#32

The largest item on that debt bridge, as you can see, is working capital, which fell by GBP 5.2 million. Thinking about it across a 2-year window is probably the clearest way to frame it — and that 2-year stretch, naturally, is the period under new management. Even so, taken as a whole, our working capital has come down 23%, which is GBP 8 million in other terms. For those in the audience inclined to doubt it, should they argue that this simply reflects lower revenue, then removing the receivables piece from what I just mentioned means the like-for-like decline is not 23% but 34%. So I believe we've shown that we've done a good job here. In that area, we know what we're doing. Let me highlight just one more bar on that chart: the GBP 3.3 million of assets purchased, our CapEx, and the largest single element within it is GBP 1.8 million relating to investment in the web. As we've said before, we're on the cusp of launching that, and we're excited about what it will deliver. My guess is the payoff will build incrementally. There will be something in 2025, but we can look forward to more in '26 and beyond. So yes, if you could move on to the next slide, please.

Russell Cash

executive
#33

There are just 3 charts here, and I think they're nice visuals supporting what I've already covered. The chart on the left shows the GP percentage materially higher over the last couple of years versus where it used to be. The middle chart breaks out the different components of the working capital story I just walked you through. You can see the debtors bar has come down in line with a revenue reduction, although debtor days outstanding did improve — I can assure you of that. So it's not all tied to revenue. But as I said, the 23% reduction, I think that's actually over a 2-year period rather than a 3-year period. On the chart at the right, I could have picked other ways to illustrate this, but I thought it was a pretty good example. It relates to our Skelmersdale site, our biggest stockholding site — roughly 50% of our inventories sit in Skelmersdale — and across a 12- to 15-month period, the orange line represents a level of activity that has, if anything, trended upwards. Yet we've picked and dispatched more items with 30% fewer people. That 30% fewer people is probably a 7-digit cost saving in total.

Russell Cash

executive
#34

There are additional instances of that as well, though I'd say those 3 charts are pretty clean — you can likely connect them back to the control on the controllable slide that I presented earlier. Let's move to the next slide, please.

Mike England

executive
#35

Thanks, Russ. So a quick point about the market. Obviously, last year was a tough market. As I mentioned, conditions appeared to worsen even more during the second half. We have plenty of different data points. We do need to watch the PMIs closely. The U.K. PMIs, as many of you will be aware, have kept falling. Similarly, the Island of Ireland wasn't looking good, though it begins to improve in the first quarter of this year, certainly. And as Russ mentioned, the Benelux kept sliding, in some cases worse than the U.K. U.K. manufacturing production is another data point. Again, we can begin to see it decelerating over the course of the year. We also pay attention to the British Fluid Power Association and its trends regarding what is happening in the market. Not just to understand growth in the market, but also what is happening in the hydraulics space and the pneumatic space. So every line, every graph points to that drop off. What matters, though, I think, is that the sales decline, when we examine it, is tightly concentrated in some manageable areas. And we believe that gives us high confidence of recovery, both in terms of -- that isn't business lost.

Mike England

executive
#36

It's either a case of business being delayed or the market having an impact, but recovery will come. And when we examine it, 70% of the year-on-year sales decline on a like-for-like basis comes from 10 larger OEM customers. In fact, one of those customers trades across both Thorite and Flowtech had been trading across both in 2022, combined with GBP 8 million, in 2024 was GBP 2 million. Now that was down to their own industry feeling the market declined on 2 levels. One, there were still some destocking and some overlay from the COVID period. But equally, just the market decline in general just meant that there was lower demand. And we're now starting to see some green shoots and there's starting to be some more positive signs of recovery there as an example. As Russ alluded to, specific industry verticals were particularly weak, crushing and screening is a good example, but there are others. We did see some down trading within the agricultural sector at the start of the year. But I think what is important as a business is that we're also looking at the average order frequency. And what we did see was very consistent average order frequency. In fact, we had broadly the same number of orders coming through in terms of average order frequency.

Mike England

executive
#37

Our fulfillment center saw roughly the same volume of picks in 2024 as it did in 2023. What's changed is that the average order value has come down. So customers are purchasing only the essentials, and they aren't going for those add-on items you'd typically expect when the market is somewhat stronger. Beyond that, we saw a substantial share of projects that had been committed to during 2024 get delayed. A portion of those were pushed back with no set date into 2025. And, as I mentioned, once we moved closer to the budget in the second half, we began noticing more anxiety and, in some cases, customers deferring that cash outlay even further. Our strong belief is that 95% of the revenue decline is market driven. That doesn't mean we can't grow absent a market recovery — I'll get to that when I discuss self-help levers — but our customer retention rate is very high, and that's something we're proud of. As Russ mentioned earlier, we've achieved solid market share gains. Our sales pipeline has improved. In both quantity and quality, that pipeline is materially stronger going into 2025 than it was going into 2024. And we now enjoy very, very clear visibility into the forward order book.

Mike England

executive
#38

And once more, it's clear that this is materially stronger — 5.3% higher at the beginning of 2025 versus the beginning of 2024. So that progress pleases us. Moving to the following slide, I think we can probably move through it fairly quickly. One point I raised at the outset concerns the operational gains we've achieved. We view that mainly through growth and operating margin levers, but this really ties back to the 6 EBITDA growth engines that Russ mentioned earlier. I think we've addressed most of them around customer growth. The only additional one I'd highlight would be the catalogs we brought to market, which shipped in the summer — 53,000 catalog. So this is a catalog carrying roughly 50,000 products. And since 1/3 of our revenue comes from distributors and resellers, we offer it as a white label solution. We wrapped that catalog for them under delivery, and then we hold the stock on their behalf, and we apply their brand and labels to the boxes and ship to their customers. It's an interplay — an interlinked end-to-end solution. The prior catalog, launched around 2022, was not welcomed by our customers.

Mike England

executive
#39

What we were doing was trying to unite several brands we'd bought. And we essentially disrupted the recipe that had been in place for more than 30 years. So we reset it. We brought it back to market, and I'm very pleased with how customers have responded and with the satisfaction levels around it. The next stage, as Russ mentioned, is that while we saw online traffic rise by 2% and a bit of an uptick from the work we did to improve the existing web platform, we know it simply isn't the experience our customers want or need, and we're very much looking forward to moving that forward over the coming months with a new platform, and then we can digitize the catalog offering while still continuing with a catalog-based offer. Russ, is there anything on commercial excellence that we need to call out?

Russell Cash

executive
#40

Yes. I've covered gross margin sufficiently, so let me just add a point about inventory—a like-for-like reduction of GBP 3 million plus in 2024. Some will ask: at what cost did that hit your availability and customer experience? The answer is yes, it did. But take Skelmersdale as an example. We removed 15% of its inventory, which was roughly GBP 15 million—so GBP 2 million. And while doing that, we materially improved availability. It moved from the low 80s to the high 90s to 97%, and that has been sustained. So we know what we're doing when it comes to cutting the right kind of stock in the right quantities. And some people ask what the customer experience is like—it's trending positively. We do hope it will trend even more positively when we launch the materially better website experience, of course. So yes, just a couple of builds there, Mike?

Mike England

executive
#41

Alright, to wrap up on people, talent, and capability—since we've already covered several points across the other three areas. A key focus for us has been building a strongly aligned, unified culture across the business under the single Flowtech rebranding. Alongside that, we've been aligning the operating model of the business around the customer value proposition, so we can bring more of what we offer—our product, service, and manufacturing capability—to more of our customers and make it readily accessible. But with that, and with the restructuring and simplification of the operating model, we've needed to create a number of new roles and build new capabilities within the business. In some cases, that means the right people in the right roles. In other cases, it means powering up and bringing the right capability into the enterprise that we didn't previously have in place. I'm really proud of the work we've done here. That said, this is never an easy process to go through. And certainly, in the latter part of the year, we worked hard to address our cost base further through that restructuring.

Mike England

executive
#42

However, 6% of our top leadership positions have changed hands across the organization. And while that may sound rather drastic, I think internally it has actually created stronger accountability. It's pushing us as a team to operate with far more unity as one Flowtech. And through the restructuring we've carried out, we've moved from roughly 10 cash-generating units to 3. So we're simplifying our operating processes as well. We're harmonizing and standardizing how we work — there's still plenty to do, with lots of self-help remaining there, but we've achieved very, very solid progress during the year. Moving to the next slide, Russ, you're going to give a brief summary of the Thorite acquisition and, of course, the Allswage acquisition.

Russell Cash

executive
#43

Yes. I'm a bit mindful of the clock, but it would be remiss of me not to devote at least a couple of minutes to this, since I believe it matters — particularly as I think we touched on it briefly, and we genuinely expect similar chances will come our way at some stage down the line. Turning to Thorite: at the moment we bought it out of administration, our working assumption was that it was a business with roughly GBP 14 million in revenue. It was carrying a fairly ugly loss, with gross margin under pressure and an overhead structure that required reduction. So looking at what has since been delivered — we preserved and grew the top line during the first 18 weeks of ownership, the stretch running from the end of August through the end of '24, and revenue over that period came to GBP 4.8 million. Multiply that figure by 3, and the top line held. We achieved substantial gains in the quality of gross profit — an improvement of many hundreds of basis points in the GP — and we acted to take out more than GBP 1 million from the cost base. In short, we eliminated the drag created by the business's loss-making results, and we got it to profit within a couple of months of owning it.

Russell Cash

executive
#44

The price we paid was really quite low. If you look at it through — some of you will have noticed a separately disclosed credit of GBP 2.3 million tied to negative goodwill, which means we paid less than we got, and the assets we acquired exceed what we paid. Just a bit of detail on that. We paid GBP 700,000 to secure title to inventory that's been fair valued at GBP 2.1 million. And we paid GBP 1.7 million to acquire the debtor book, which we were confident would deliver a recovery of in excess of GBP 2 million, and it did, it delivered GBP 2.2 million. So there was GBP 500,000 upside on the debtor book, 1.4 million upside on the stock book. And then when you take account of — we've had to value the 175-year-old brand, which we continue with Thorite to Flowtech companies, you can see there, and the customer list. That's how you get the negative goodwill of GBP 2.3 million. Brief shout-out to the Allswage acquisition, again, out of a distress this time out of liquidation. And spookily, you can almost divide Thorite number by 7 and get the Allswage deal.

Russell Cash

executive
#45

Thorite operated 7 locations, while Allswage has 1 site based in West Brom. At the point of acquisition, Thorite brought in GBP 14 million of revenue, and Allswage generates roughly GBP 2 million. The consideration for Thorite came to GBP 350,000 on day 1. For Allswage, we paid GBP 50,000. That means Allswage came with a GBP 2 million revenue business attached. There's room to lift its margin. We're able to control its overheads. And our expectation is that this produces a positive contribution during 2025 and in the portion of the future past '25. So bargain purchases ties back to what I said earlier — we believe there will be more of these coming, which plays into how we think about that dividend payment as well.

Mike England

executive
#46

Thanks, Russ. Moving along to the following slide. Once more, I’ll spend a moment on 2025 trading and the outlook. What you see here is an image from a significant ring main system design, build, and in-store project that we finished during the prior year for Jaguar Land Rover at their Gaydon test facility. That project delivered substantial benefits to them in sustainability terms and by lowering their total energy use. I think it also stands as evidence of the capability and technical expertise the group possesses when it comes to the larger projects we take on. With that said, let’s go to the next slide, please. I’d like to begin the 2025 overview by examining the sales growth levers we are concentrating on. This is very much a self-help story. So although we acknowledge that the market remains sluggish and, arguably, recent events have created a considerable level of uncertainty, we do recognise that we have appealing structural growth drivers that we have been establishing throughout 2024 and that we intend to make sure we capitalise on. We have divided that into 4 areas.

Mike England

executive
#47

I believe we've covered the new digital platform sufficiently. One thing worth mentioning on that point: the white label opportunity—delivering a Software as a Service solution to a very, very wide range of distribution partners, who typically wouldn't necessarily possess the ability to construct the kind of web platform we're building. In our view, that represents a really important step toward helping the industry become more digitally savvy. At the same time, we're launching our own U.K. web platform, and all of it sits within the same underpin. That said, we do think it gives us opportunities, certainly in half 1, to get that up and running, tested, and working effectively. Subject to that, we will then look to roll that platform out into Thorite into Ireland, into Benelux, and also begin to ramp up the digital export capability, which will follow in the second half of the year. On products and service expansion, we've got some exciting new product range launches coming in 2024, including own brand expansion. This is an area we didn't really get our teeth into last year. With the Thorite acquisition, we've got the introduction of some new brands that we can roll out across the group.

Mike England

executive
#48

So that gives us certain growth possibilities that we intend to capitalize on. Also, we've made it quite clear which high-growth verticals we're targeting—ones we think align really well with what we do. First, the indirect channel, as I said, via the Software as a Service digitization model, looking at ways to raise our share of wallet in that channel. But also sectors like aerospace and defense, where we're aware substantial inward investment is coming. We're already quite active in defense, and we do see a chance to take that capability and grow it further. Then there's waterways and flood defense—working with organizations such as the environmental agency here in the U.K., along with Flemish water. Considerable investment has been ring-fenced across the next 3 to 5 years to upgrade and enhance waterways, flood defenses, and infrastructure, much of which involves hydraulic content in moving assets. And then, broadly, infrastructure—new bridge projects or reclamation of existing assets—which we see as a major area where we can benefit.

Mike England

executive
#49

Our capabilities in data centers have been expanding. Last year we landed a highly intriguing project, and we managed it through successfully. Yet what we can do as a company, once we combine the One Flowtech offering, begins to create a rather distinctive opening for us to take on a larger part in building the infrastructure for new data centers — and that clearly carries longevity, considering the investment going in there — and in the water transportation sector, whether by road, rail, air or shipping; transportation, we believe, falls squarely within our sweet spot, and we hold some core capabilities in that area. So it comes down to focus, focus, focus. On market recovery: a few weeks back, our line was to expect tough markets in half 1, with some recovery in half 2. That was surely the way we and the market viewed it. With recent events, I think the outlook stays uncertain, and we will simply have to ride through it as best we can until more clarity arrives. Moving to the next slide, we'll go into that a little further. To sum up, we keep making our own success.

Mike England

executive
#50

Momentum on revenue and EBITDA has clearly picked up in Q4 2024. Q1 trading is definitely tracking in line with management expectations. That gives us a good degree of confidence, no matter what market dynamics are happening around us. We've got the scale, and we now have the stable, scalable platform in place that we put in during 2024. Our focus is on building that order book and speeding up that sales pipeline, which is far stronger than it was a year ago, and we're definitely seeing some good wins already coming through with major projects and some of the engineering solutions that we're involved in. And we have the benefit of the new e-commerce platform, and while we aren't expecting it to give us an immediate injection, we do believe that it's going to be a very, very important long-term growth play. A quick word on Trump's tariff. Our direct impact on the buy side is very limited, in terms of what we purchase from America and what we ship to America, but it's something to watch out for. Still, we don't see a material impact there. We're working very hard with our suppliers in Europe and ultimately in Asia to make sure we just understand any implications.

Mike England

executive
#51

But again, we feel we're pretty well protected. Our operations span a very, very wide and varied range of market segments. We aren't materially exposed, for instance, to areas such as automotive — there may be some impact. But I think from our standpoint, we view that as both an opportunity and an impact. So we can look at it either way. But the reality is we don't really know. But we sit here as a more dominated U.K. business — 70% of our revenue today is in the U.K. We have an eye on growing into Europe. And we do believe that whatever comes our way, we've got enough self-help to be able to remain confident that we can deliver improved performance this year. So we're steadfast. We're determined and we're confident in our plan. And I think that's the message we really want to leave you with. We have a good plan, we're sticking to it, and we're going to continue to build that through 2025 into 2026 and beyond. So Russ, I think that leaves us then to move to the next slide, which is into questions. I'm conscious we don't have a huge amount of time, but perhaps we can pick up a few, and then we can follow up offline.

Russell Cash

executive
#52

We're nearing the hour point, but you could say our timing worked out well, since it appears we have just 1 question, Mike. That question concerns our Benelux business. It refers to the performance decline. And when did the new management team come in, and what improvements have they delivered? So I believe it was Francisco, roughly 12 months ago, and he has added some strong supporting management. We're starting to see signs of better gross margins. Francisco arrives with a strong track record; he has worked with far, far larger businesses. And the reason we hired him is that we have ambitious plans for growing the business in the Benelux and beyond. We are starting to see market conditions get better. Right now, the PMI in the Benelux is materially outpacing the PMI in the U.K. So Mike, you probably want to add to what I've just said.

Mike England

executive
#53

Yeah, it's worth pointing out that change isn't easy. We had 2 businesses running inside the Benelux, 2 separate brands with no connectivity at all. And in fact, engagement between those businesses was very limited. Over the course of the 6 months of last year going into — in the half 2. We brought those businesses together. We've rebranded under One Flowtech. We have begun integrating the data and the systems. We've moved inventory into Deventer, which sits on the east side, not too far from the German border actually, which is a fulfillment center. So we started looking at how we can harmonize the businesses into one. We've recently then just completed the move or we're in the process of completing the move of 2 locations in Rotterdam into 1 location. And we believe that we're setting the business up now for real success for the future. So for us, I think it's more market related. We have made more investment to make sure that we rightsize the business for the future. We don't want to stay as a GBP 10 million business. The market opportunity should be very confidently to double that and if not go beyond.

Mike England

executive
#54

And that can happen organically, but it can also come inorganically. And I think that's definitely something we're keeping our eye on — how do we grow our business, both within the Benelux and also further into Europe, in good order as we move forward for the future. Okay. So look, if there are no further questions, we very much thank everyone for taking the time to join us here today and to listen to the journey that we're on. It's fair to say that we do see plenty of opportunities for Flowtech. I do think that the last year and arguably the last 18 months has been very difficult from an external market point of view. But I'll come back to what I said at the beginning. We've made a significant set of changes to transition the business through 2024. We have continued to deliver strong underlying performance, adding some new businesses in a very smart way. And we've entered 2025 in a far stronger position than we were entering 2024. We will keep an eye on what happens with the market. But ultimately, this is very much from my side coming in 2 years ago, this is a medium-term transformation, as Russ said earlier, in order for us to be able to really start to generate accretive earnings.

Mike England

executive
#55

We really do need to see that top line moving. As far as we're concerned, our first milestone is getting this business above GBP 150 million and definitely beginning to improve how much EBITDA it generates. That's what we're focused on. So thanks, everyone, and we look forward to updating you again around September or October.

Russell Cash

executive
#56

Thanks.

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