freenet AG (FNTN) Earnings Call Transcript & Summary
August 12, 2021
Earnings Call Speaker Segments
Operator
operatorDear ladies and gentlemen, welcome to the conference call of freenet AG. At our customers' request, this conference will be recorded. [Operator Instructions] May I now hand you over to Mr. Vilanek, who will lead you through this conference? Please go ahead.
Christoph Vilanek
executiveHello, ladies and gentlemen, a warm welcome this morning for our first half year results 2021. A warm welcome to everybody. We get started. As always, you have hopefully our presentation in front of you or you can follow it on the screen. We are happy and proud to present a very strong performance for the first 6 months of 2021. I think my headline is that the transformation that we have entered into a couple of years ago finally leads into growth again. We see a very positive development on all adjacent TV and Media businesses, but the combination with this also strong and kind of rehabilitating mobile business is driving the performance. And not only that, it also drives the fact that, as you have all seen from the release, we are also comfortable to increase the prognosis for the full year. Going into some detail, the total subscriber base of full committed contract is growing by almost 200,000 year-over-year, 190,400 to be precise. The EBITDA is on a level of EUR 222.3 million as of 30th of June 2021, a growth of plus EUR 8.4 million, mainly in absolute terms growing from the TV and Media business, but as a layer, having a stable mobile business. And free cash flow is also going up. And that is kind of cleared from the Sunrise dividend and related interest payments. And Ingo Arnold will give more details on this. What were the main topics that kept us busy over the last 6 months? Well, I mean, retail was suffering from the lockdown. But the recovery is visible for the last 2 months. In June, we were already back up in normal term -- almost normal terms. Nevertheless, it's great that our retail independent partners have given us a very good award on our performance. We have launched the first sustainable product line with GRAVIS. Networx is our -- for many years, our internal brand. We have added Greenline, which is now sustainable products. And sustainability is not only a buzzword, it's something which we will also show in the second half of this year in a broader scale. And as already mentioned, in July, we've seen a regular performance in all our retail channels, doing really great again after the long lockdown. On the TV and Media side, I think the key decisions that we made were -- one was on EXARING, we have decided to stop the ownership -- the full ownership on our own network, turned out that technology squeeze over the past 5 years showed that we will now be able to run our own network on certainly fully leased lines but even more efficient than to run our own ones. This will be in place from early 2022. The other thing what we've seen is that the Media Broadcast is gaining more and more of these DAB licenses, not only the national one but also on a federal level of Northern Westphalia, Hamburg and Saarland. So also their B2B business is doing properly. And they also see some first indications of service contracts on 5G campus and alike services. On a group level, the share buyback continues. We have so far spent about EUR 75 million, so about 5% of the shares held as of end of July were in our own ownership. And once again, Ingo will give some more details. We have done obviously the dividend payout. And overall, also on the pandemic side, I think we've done well. To give you a flavor, we have had, in total, 108 cases from the beginning. We have only had 1 a bit more severe case. And even this person has recovered. We have vaccinations on all -- at all locations. And we have made an offer to all our employees to be vaccinated. If we go back to the day-to-day numbers -- and as always, we break it down on the next couple of pages. But an overview, postpaid growing; the pure app-based tariff plan, significantly growing; waipu growing as well. And on freenet TV, as we go, as I said, in more details on the following pages, slows down its customer losses, nevertheless, makes more EBITDA and profit on the remainder ones. Page #7, you can see the high-margin mobile customer overall development. Year-over-year, a growth of 210,000 or 3%. Even in these rather difficult and limited quarters of the pandemic and the uncertainty around it, we were able to grow once again on a quarterly basis. We're very happy about that. The non-retail/retail remains at the typical level, I mean, this is about 60% is non-retail, 40% is retail. So it has come down year-over-year. Certainly, as we accelerate it, then I would expect for Q3 and 4, a slightly different ratio. As we can see here, the positive thing is that captive channels is still growing. Nevertheless, I have to admit that also this number, I expect for Q3 and Q4 look a bit different due to the fact that one driver was certainly Media-Saturn being under specific pressure and it also has dramatically recovered from the reopening. So I expect this number to go -- the 27%, to go up again at least a bit. On freenet TV, we keep saying that we run the company based on EBITDA and specifically gross margin. And at the end of the day, EBITDA, you can see here in a comparison, EBITDA from first 6 months 2020 to '21, we had almost 50% growth based on the 2020 numbers. And you can also see down there, we want to be super transparent here that the quarterly losses, if you want to say so, are going down. I mean, in absolute terms, it was 33,000 in Q1 and now it's 23,000. So it's not only a percentage point but also in absolute terms doing really, really well. On the right-hand side, we have listed three dots around the B2B business. One was the regional DAB+ platforms, which I've already mentioned. The second one is, once again, we have won the Bundesliga transportation of the signals to the main channels, which is a quite prestigious thing and creates trust in the market that we are able and capable to run technical, quite challenging things. And the 5G campus that we have opened close to Berlin has proof of concept running during the European Championship, the 5G connectivity for the headquarter of the national team. Next page, Page #9, which is waipu. Once again, you can see here that we've done a good proportion of growth once again. I think Q2 did really, really well. We know from last year that Q3 is always a bit challenging -- the challenging period. I think we're going to see the same again this year. Looking at the July and mid-August numbers, it's just a result of summer period low advertising from our side but also low interest in motion pictures entertainment overall. In total, we feel really comfortable with the development. Nevertheless, we are already here, mentioned before, that we go for a good balance on growth and profit. We could certainly be more aggressive in growth, but that would lead into more aggressive offers. And we think it is more appropriate to do straightforward offers, no long free trial periods, et cetera, et cetera. And these numbers are, therefore, very, very solid and will remain on that level. If I look personally on the second half of the year, on mobiles, we have -- we are about to change the internal organization, even more directed to customer lifetime value. We are reorganizing the tasks even within the Executive Board. I myself will focus on what we call customer interactions, so it's anything that is directed and directly to the end consumer, being telemarketing, customer care and sales. And Antonius Fromme is doing a new unit of -- focusing on a new unit, which we call customer lifetime development. So it's not only about the product lifetime, which was in the past, kind of the key KPI, we are trying to form an entire basket of products for the customer and market it even more professional to increase share of wallet. We will also most likely, in the next presentation in 3 months' time, also show how we do that on a campaign level. Retail is back up and running. And we will -- we foresee a stable development within the lines of our existing guidance. Whereas, on the right-hand side, TV and Media, we see good development on our radio business and expect more ad sales in the second half of the year. And waipu.tv will launch its first own branded waipu.tv stick. This stick will have -- will replace the existing remote control in the household. But adapting to what the Germans are used to, you press 1 and you get the first national program. You press a waiputhek button, you press a waipu button, you press a Netflix button and so on and so forth. And I think that's going to be very interesting to see how it is taken up by the end consumers. To be honest, the limiting factor, not doing the launch right now, is the chipset availability. So we will launch it by the end of September. Having said all that and going back to the initial statement of transformation delivering also on financial KPIs on Page 11. This is how we do adjust our guidance and our prognosis for the full year. Postpaid development, I think you've seen where we are. We think it's going to be a moderate growth. We see on the freenet TV, a slowdown of the losses, but it's going to -- it remains -- it will remain a moderate decrease from the 900,000 of the past year. That is -- still remains the case. But showing the EBITDA development, you can see that this is not impacting free cash flow or EBITDA at all. And on waipu, we see solid growth, I would even say significant growth, seeing now 645,000 already by the half of the year. So my personal ambition was for it to be going to 700,000 by the end of the year. If we look at the EBITDA, the existing guidance was EUR 415 million to EUR 435 million. We adjusted in two dimensions. One is that we think it's going to be more likely for -- it's going to be definitely beyond EUR 430 million. Our personal feeling now is it's going to be on the upper end of the new guidance of EUR 430 million to EUR 445 million. I personally think it's going to be closer to EUR 440 million. So we have slightly decreased the span, but we have definitely raised it. And we raised it -- it's going to be beyond the former EUR 435 million. And the same goes for the free cash flow, still a bit more vague than the EBITDA, depending on a couple of things that might impact it, but overall also an increase and outcome beyond the level that the existing upper end of the guidance was published. So having said that, I'm very happy once again about the development. I think it pays back the passion, the readiness to transformation, the positive mood across the entire company. And I'm very happy that it now also becomes visible in the numbers. And saying the numbers, I hand over to Ingo for more detail.
Ingo Arnold
executiveYes. Good morning, everybody. I start with the big picture on Page 12. I'm very happy to show such a positive development. And if we look into the group revenues, it is a stabilization in comparison of Q2 '21 to Q2 '20. We saw that the losses, what we had to show in the first quarter, are no longer in the books here because retail is back as Christoph already said. On a gross profit level, you see that operations are very stable, and I'm happy about it. If you put into consideration that last year, we still had the gross profit effect from freenet digital. If you put this out, the gross profit in the first quarter -- in the second quarter '20 was EUR 208.3 million. And now we have a gross profit of EUR 210.3 million. So gross profit up, revenue stable and definitely group EBITDA up. We see a quarterly EBITDA here of EUR 113.5 million. If you compare it with the adjusted figure of Q2 '20, it is an increase of nearly 4%. Having said that, I move to Page 13, where you can see the development in the mobile business. And yes, definitely, the headline, what you see here is totally correct. It's rock solid. And the generation of free cash flow is still very high out of this business. Revenues are slightly up on a service revenue level again here in the postpaid business. On a gross profit level, we are slightly above the figure from Q2 '20. And so it is a positive development compared to the first quarter, where it was slightly down, so gross profit up. And on the EBITDA side, a similar picture, where you see that the EBITDA is up. And the level on which we are is very stable because there was the EUR 92 million level in the first quarter and it is the same in the second quarter. So moving to some separate KPIs of the mobile segment here on Page 14. Christoph already talked you through the customer base development. And I think it is very important to put into consideration the growth here in FUNK and FLEX tariffs, the app tariffs, what we have, because these tariffs are also very profitable. And the profitability definitely is comparable to what we see in the normal postpaid business. On the ARPU side, yes, we see that there is a stabilization after the losses, especially from roaming, in the last quarter, we see a normalization here. The pity for us here is that the gain in roaming revenues does not give us any upside in EBITDA. But I think we're definitely happy that we see the stabilization in the ARPU here. And this is also something what we guide for the whole year. Digital lifestyle revenues strongly and significantly up here on a quarterly level, more than 10%, 14.4% up in a quarterly comparison. So we are very happy that we have here a lot of options, 24-month contracts also here. And this helps -- and retail has backed the sales in addition. So moving to the TV and Media segment, Page 15. Revenue up to EUR 69 million here in the quarter, which is comparably to what we saw in the first quarter. Gross profit on a level again of EUR 44 million. So if you compare it with the last 4 quarters here, you see that this is something like a new normal. I think this is something what I forecasted already in the last analyst call here. And on the EBITDA level, we see a significant increase here because also some of the cost measures and cost savings were working very properly here. Then looking into the divisions of the media segment on Page 16. What we see here in freenet TV, all-in, an EBITDA increase of EUR 3.5 million. So it doubled the development from the first quarter. In Media Broadcast B2B business, we see not such a strong development. This has to do with the new initiatives, what Christoph was talking about. So we started these initiatives, and we had some, let me say, starting costs here to do the businesses and to close the contract. So we will see the positive effect in the following quarters then. On waipu.tv, we see a continuously move in the right direction. So now our EBITDA is EUR 5.4 million higher than last year. Still the development, each single month generates a positive EBITDA here. And for the whole year, we expect something like an EBITDA of around EUR 5 million, what we already forecasted. Then moving to one excursus, how we called it here, this is the impairment of the fiber optics network, this right-of-use, what we capitalize when we bought EXARING in 2015. And I think what we did in 2015 in the balancing was totally incorrect. Because that time, the situation was different and the value of the network was much higher than it is today with the environment, which has totally changed. So what is possible today? Today, for us, it is possible to buy the network capacity out there in the market and the operating costs all-in for us are lower than for the network, what we have before here. And I think we already discussed it in the last quarter. So it should not be any surprise to you, but we are -- I think it is the consequence here what we did in the balance sheet and what was necessary is to depreciate here the right-of-use to 0. And this has a negative effect of EUR 30 million. But no cash effect, definitely not, and I think, in the long run, it should be more positive than negative for our results. On Page 18, you see the free cash flow, which is significantly up here. It is corrected by the Sunrise payments what we received last year, we received a dividend of EUR 46 million in the second quarter of 2020. So this is falling away. But on the other side, we did not have that many interest payments, which was EUR 5.6 million in the first half of 2020. So all-in, change in working capital, which is minus EUR 20.4 million, better than last year, tax payments on the level of last year, CapEx slightly higher, some investments in digital radio here. So we are not stopping any investments here. We do our business even on the back of the pandemic, no changes here. On the lease side, something comparable to what we saw last year. Interest payments here, slightly up. This is -- the reason is that we -- in the figure of 2020, we do not show the interest payments for Sunrise. So if we would correct it, then the interest payment last year would have been EUR 23 million. And then you definitely see, and this is what you would expect, a reduction of interest payments. So all-in, a very strong development of the free cash flow. Therefore, what we did for the rest of the year, and what we did with our guidance is that we increased the guidance here. And what we do forecast here on a quarterly basis today, it's something like EUR 50 million to EUR 60 million. I think there were some disruptions last year, where the third quarter was very high. This was extraordinary because we got some payments, which were not expected earlier. So for this year, I do expect a stable development for the last 2 quarters, and I do expect something between EUR 50 million and EUR 60 million a quarter. Moving to the balance sheet figures on Page 19. Yes, it -- since we sold the Sunrise stake, it looks very strong here. An equity ratio, even after the dividend payment of 41.3%, a leverage of 1.9. And if you only look into the bank leverage, how we call it here, it is 1.0. At the end, I would like to come back to the share buyback program. So Christoph already mentioned that EUR 60 million here are still open in the buyback program. So if you see the pace how we do the buyback, I think, yes, we are totally on track. We do still expect to spend the whole EUR 135 million, what we announced. And I think if we do it in the pace how we do it today, this would work during the year. So yes, it is on track and the share buyback is ongoing. And I'm optimistic that we reach the whole volume. Okay, that's from my side. Thanks a lot. And now I think we are open for your questions.
Operator
operator[Operator Instructions] And the first question is from Josh Mills, Exane.
Joshua Mills
analystJust two for me. The first is the standard one on mobile competitive environment. I know there's been some more sub-brand activities in Vodafone this quarter. But if you could comment on how you see the pricing environment out there and perhaps potentially as well over the last couple of months into the third quarter, that would be great. And then the second one was just a bit of a follow-up on the EXARING write-down. So I guess, my question is why has the value of this asset dropped at a time when the fiber-to-the-home assets generally are attracting more interest from third parties? I understand that it may be simpler for you to use a wholesale deal going forward to provide services for waipu. But are there any other usages you could look to for the EXARING business? And then lastly, could you just confirm your economic ownership of that fiber asset and what it would be used for going forward?
Christoph Vilanek
executiveOkay. Thanks. Well, I think, overall, there is not much activity on the competitive landscape side. I think you've seen the numbers in Deutsche Telekom. I mean, they just remain to be the premium offering. They don't fool around with pricing, which remains their key weapon. Vodafone has launched their SIMon [ Fox ], which is a SIM-only tariff plan. So far, we understand it is that they felt that they don't do Congstar, they don't do klarmobil like we do. So they felt that they need a second brand on that level. A personal comment, I think it is a super smart idea that they have implemented the fact that the price for the end consumer is a result of where this individual was before as a network. I think that's a very smart idea. But it is rather difficult for the individuals because, from our own research and from the day-to-day life in the shops, we know that people are not fully aware of where they come from. So it's difficult for them to understand whether they're going to pay EUR 8.99, EUR 9.99, EUR 11.99 or EUR 14.99. And for those of you that have not seen the tariff plan, it's like -- well, it's always the same data ration included. But it depends on whether you are -- have been a Telefónica customer, mobilcom-debitel customer, Telekom customer, Vodafone customer. The thing is rather difficult. And we don't see them a lot in the market. We've seen a release, but we don't see big campaigns. And we can -- we do not realize any pressure at any end. Conversions is still the main bet from Vodafone as well as Telekom. We all know that Srini Gopalan from Deutsche Telekom has done that successfully in many other countries. But it also shows that it's more difficult in Germany. In fact, they did a couple of campaigns. They also were visible with MagentaTV, for example, on new release TV sets. And all the numbers that we have heard of behind the curtains were also okay, but -- maximum, okay. I would call them rather disappointing. So I think that is on that end. And the other thing that we've seen is that, first time at least to my knowledge, Ralph Dommermuth from United Internet said that he believes that he's going to be ready with first offering on his own network at the turn of 2022 to 2023, which sounds to me that it will be very local at the day of his obligations. But it will only change the market if at all or has an impact on the market, if at all, in 2023. So in that sense, I guess, working on -- under stable conditions and being focused on good customer management is the name of the game for any of the players. To your second question on the fiber network, we have to go back 5 years ago, when we acquired EXARING and we have thought about how this entire venture would work out. One of the founders or founding partners was the owner of that network. And he had his shares for the usage of the network for 10 years free of charge, except for maintenance and electricity, et cetera, et cetera. So that was the deal. And back then, fiber network across the country was rather limited. And for the quality of service in IP, which we thought is necessary in order to compete with satellite and cable, we felt it's necessary to have that network. So that fiber network capacities -- technology has kind of like made a single fiber line being 70 times more competitive than back 6 years ago. And I'm sure you are familiar with the technology that has enabled this. So this means that we have -- we owned a fiber duct and two micro ducts for ourselves, and we couldn't use the capacity at all. And it was not foreseeable that we would use it the next couple of years, even though we are growing, but still technology acceleration is much faster. So then we've certainly looked into other deployments of it. But the original contract did not allow us dark fiber and other applications, but it would be TV-limited in case. But we had the option to buy the entire network with these 14,000 kilometers of 2 micro ducts and then get the freedom to do anything on our own. So we had the choice of doing either the one or the other. But the investment and even a co-investment with third party in the fiber turned out not to be quite feasible for our type of asset-light and more short-term type of business model. We are not an infrastructure player at all. So we have ruled out that option. And then it became clear that we need to revalidate the value of the fiber network with its maintenance and running costs versus the capacity that you can lease in the market right now. So I think, overall, that has just changed. And the activity -- the connectivity, fiber-to-the-home, it's nothing to do -- has nothing to do with that network. So it was just a -- it's a process of the last, to be honest, 18 months with all validations, including third-party validations of buying -- options to buy, to resell it, to combine forces. And it turned out that this one is the absolute best solution because we remain to be focused on what we do best, B2C business, and not going into infrastructure.
Joshua Mills
analystThat was really clear. And maybe to clarify then the last question was the economic stake that you have in, firstly, EXARING, and then secondly, waipu.tv at the moment, can you just confirm what that is after all of this discussion?
Christoph Vilanek
executiveYes, that is now -- is it 71%?
Ingo Arnold
executiveNo, it's 65%.
Christoph Vilanek
executive65%.
Joshua Mills
analystFor both assets effectively?
Christoph Vilanek
executiveYes, it's the same. I mean, waipu was just a product of EXARING.
Operator
operatorThe next question is from Polo Tang, UBS.
Polo Tang
analystMy first question is really just about the guidance. Because the midpoint of your EBITDA guidance only suggests around about plus 1.5% EBITDA growth in the second half after you've done plus 3.9% in the first half. So can you clarify if there are any headwinds to watch out for in the coming quarters? Or are you simply being conservative? And the second question is really just on EXARING. So can you clarify what's happening in terms of the CapEx and OpEx impact in terms of moving over to lease lines from 2022? And can you clarify which network you're going to be using going forward? So is it Deutsche Telekom? Is it Versatel? Or is it somebody else? And my third question is really just a bigger-picture question in terms of mobile. I mean, how important is ownership of shops and how important is your partnership agreement with MediaMarktSaturn? So I'm just asking because if you look at your mobile business, over Q1 and Q2 of this year, it was very resilient and you still saw a very solid mobile net adds. Therefore, can you migrate more of your business online and be less reliant on stores and shops? Alternatively, are stores still an important element in terms of supporting the online business? If you can maybe just talk about that, that would be great.
Christoph Vilanek
executiveYes. Thanks for these questions. I'm going to take the one on retail and maybe on the fiber technology, and Ingo will explain the financials again. On the retail, and I summarize retail in our own shops and even MediaMarktSaturn. I think what we've learned and established and taken benefit of is that on retail, you have a different -- this is a different target group. That's people that want to talk to somebody. They don't want to do research online. They don't want to compare. They don't want to try to figure out which price comparison is a correct one. These are people that are -- feel more comfortable going into a shop, having an individual in front of them, talking to this individual and trying to better understand what the right choice for the individual is. This is also our USP, our proposition. If you enter our shop, you have all the networks and not a single one. And if you want to -- would you go to a single-branded shop, obviously, they will sell you the network that is part of their name. So that is our proposition. This proposition remains a profitable one. The major difference is two things. One is the prices are less comparable than online. The second is that, based on this noncomparable prices, the margins tend to be better and online is a highly competitive field. If we change a single price or a single offer, we do an extra, we reduce the initial fees, we change -- we give something on top. We allow a late payment, all these kind of promotions that are run online, they kind of are copy/pasted and -- by any of our competitors within a second. It's basically a competitive game of robots fighting each other. And again, all the claims from who else want to talk about it, online is not cheaper than retail if you do retail properly. We don't do flagship stores in the high street. We don't do 400 square meters marketing shops in pedestrian zones. We do a very tight and brutal, strict measurement on each and every of the locations on a monthly basis, whether we cover the cost, whether we include -- including recruiting, training, et cetera, et cetera, and we only run shops, who, at the end of the day, are profitable. The major difference from a customer experience and also from what I call customer lifetime value is that when we have somebody in a shop, they typically take 1 or 2 options on top of the tariff plan. They take a -- if they take a mobile handset, they most likely take scratch protector, they take a cover, et cetera, et cetera. So the margin on those kind of accessory products is way higher than at the end of the day, the -- or we can do much more than we could do online. So having said that, it's a clear combination and a clear strategy of omnichannel. We will remain to be working on retail. We are super convinced that this is a -- as we know it from the numbers that is a profitable channel. You have to do it as consequent as analytically as you do it in online and then it absolutely makes sense. And this also is a matter of fact for our big partner, Media-Saturn. There, it's the same. If you do it strict and consequent and with daily measurement and with incentives for the shop reps, et cetera, et cetera, it's a profitable business, and we will not then let go. A quick one on the so-called new network of EXARING. That is not a network. We go on to Deutsche Telekom or we go on to Versatel, it's -- we need long-distance connections between the big cities -- between our data centers and the big cities to the peering points. And it may, in one or the other case, be Deutsche Telekom. It may be completely unknown ones. In part, it's even our old partner, who still is offering it to us but now on a different contractual level. So it's not that we rely on any individual. But we lease long distance and we do the peering at the local level, still running everything from our data management and from our own data centers. So in that sense, the only difference is, in the past, we had one single partner and now we have about a dozen. That's a difference. But it's still our own network. It's not that we are on the line, where thousands of others and certainly bottlenecks would appear at any end. It's still our own network, but it's kind of a puzzle, a jigsaw puzzle of individual pieces instead of one single ownership at a single partner.
Ingo Arnold
executiveYes. And therefore, the -- because you asked about the CapEx, there will be no change in the CapEx to what we saw before from this. And then you asked about the guidance and how conservative it could be for the second half of the year. What headwinds we may -- do expect here for the second half. I think on an operational side, from what I see today, I do not expect any headwinds. And therefore, yes, the guidance or the midpoint of the guidance may be -- could look a little bit conservative. On the other hand, and we discussed it in different quarters now, I think on the cost side, we still would like here to be on the safe side. Because what we saw in the first half of the year were some money, what we get from the government for this short-term work. This was not there in the second half of '20, but it will also not be hopefully in the second half of '21. And what is still open is the development of bad debt. The situation is still very, very positive, very good. The payment behavior of the customers is much better than before. But comparable to the second half of 2020, that time, the behavior already was that good. So I do not expect any big headwinds and -- but I'm still a little bit cautious on the cost side, what will happen in the second half, so -- but on the operational side, and I think this is the important message here, I do not see any headwinds, which are part of the guidance here.
Operator
operatorThe next question is from Ulrich Rathe, Jefferies.
Ulrich Rathe
analystI'd like to, first of all, clarify a comment in the results report, where you talked about help from lower bad debt allowances, allowances for receivables. Is there any release of the provisions you have taken for this -- in this? Or is it simply that the ongoing sort of natural allowances that you book are simply lower without releases of what you've booked in the past? Second question is the freenet TV subscriber losses. You talked about the stabilization within a couple of months at the time of the Q1 results. If I look at consensus estimates for this, I mean, this sort of -- these negative numbers of sort of a decline of this customer base until all eternity in market expectations now. Could you clarify what you think about the longer term there? Do you think that, that base will actually stabilize without a negative number in front of the net adds over the foreseeable future? And if yes, how do you intend to sort of drive that? Is it simply petering out the price increase? Or do you think you will continue to raise prices and will accept the customer loss for the benefits that you described in the [ right price ] last time? And then my last question, if I may, is I'm not entirely sort of clear on what you expect for the postpaid net adds in the second half. You sort of reaffirmed the guidance. But does it mean that you expect these net adds to accelerate versus the first half? Or do you think what you've seen now is more or less representative of what you think this might happen in the second half? I think in the report, you're talking about additional campaigns, gearing up for additional campaigns, which would suggest that you expect an acceleration. But I just wanted to confirm that.
Ingo Arnold
executiveThank you, Ulrich. Maybe I could start with your first question. None of the provisions, what we built in the fourth quarter '20, are released. So we still have these provisions of EUR 5.6 million in the books. Maybe to the postpaid net adds, I think what we guide is a moderate growth. I think what we are seeing at the moment, in our eyes, is a moderate growth. I think maybe there are some positive surprises in the first quarter and the Christmas business what we do not see at the moment. But what I would expect from today's point of view is something like a comparable development in the upcoming quarters here. And then your question about our expectation, I think we have a guidance out for '21 now. We just started the budget process for 2022. But I do not expect any decreases in EBITDA from today's point of view, but this is a little bit early and it is not as strong as a guidance and you may understand it, Ulrich. So I think we -- you will get a new guidance, but I do not see any signs from today's point of view why it should be lower than what we see this year.
Ulrich Rathe
analystThat's clear. Can I just follow up the question on the freenet TV customer intake. There seems to be a bit of a disconnect in terms of what you're saying that you expect the drift -- the customer drift to sort of stabilize compared to market expectations since it is negative for -- until 2025. So I was wondering, would you sort of say that...
Christoph Vilanek
executiveWell, I mean, we look at this on the quarter -- on a daily basis, obviously, but we report it on quarterly. We see now a slowdown in churn, or let's call it, attrition, I would prefer the word attrition. And also in summer now, it looks that it slows down. Still, we do believe that, mid-term, this is going to go down because people are moving, people identify new technology, IPTV, et cetera, et cetera. We ask all the people that are leaving the service, what is the driving force and so on and so forth. It's technology only. They're very satisfied with the product, but then they realize that they could do it on IP. The majority actually goes to IP. So that is a result of better connectivity and bigger speed allowances and offerings. So in that sense, I would still believe that over the next 3, 4 years, it will, step-by-step, go down. But it will remain on a very high EBITDA contribution level on the one hand side. And sooner or later, we will start to kind of cannibalize ourselves and move these customers into our own IP services. And I think, in my operational role, I think this more as a total customer development and not so much as a -- at the end of the day, is it 20,000 here on IP and 20,000 less on premium TV? But are we making more money in total with the customer base? So I think it might look a bit contradicting, but mid-term, certainly, this will step-by-step go down. I think when we talked to you and your colleagues, we still said that in -- by the end of this year, it could well be another minus 40,000 or so going more to [ 800,000 ], but still EBITDA would be 50% higher than last year. And certainly, we also know from the last price increase that the impact on churn was very minor. So once again, not predicting it, but there is a toolbox being -- named price increase, which we could deploy anywhere in 2022 again and then save the gross margin, the EBITDA contribution for even longer.
Operator
operatorThe next question is from Martin Hammerschmidt, Citi.
Martin Michael Hammerschmidt
analystI have two on the TV segment, if I may. First, on the B2B business, you have won the tender to broadcast the Bundesliga and the 2. Bundesliga. Could you give us a sense of what that contract contributes to your EBITDA sort of per year? Because I remember -- and I remember because you expect EUR 10 million step-up by 2023 from the DAB+ investments, so is that still valid? I think that was versus 2020. And then the second question is on waipu. I mean, the customer growth in the last 2 quarters has been below 40,000. And some of that might well be due to less marketing and hence the EBITDA growth. But could you help us understand how you want to steer that business in the future? And at what point would we expect customer growth to accelerate? Or is that sort of 30,000, 40,000 per quarter a good proxy run rate? And then maybe related to that, I think in the -- a couple of quarters ago, you said that roughly 1 million customers would equal a double-digit EBITDA. So do you expect that by 2023, or since you would spend less on marketing, maybe even by 2022?
Christoph Vilanek
executiveOkay. Thank you. Let's start with the waipu.tv thing. While we're doing about 30,000 to 40,000 this quarter, as I said in my statement, I think we could be more aggressive, but then we would waste money. We are very, very detailed. We have a very daily detailed monitoring. Majority of customers come online in social media. So we're trying not to overspend and manage, in that sense, product lifecycle contribution. So I think we could -- could we go up to 50,000 a quarter right now? Yes, we could, but it would damage the profitability. And this is a balance. So this is how we manage it today. Second part of your question was where is the tipping point where this could kind of go hockey stick or much faster? And I want to be -- we've known -- all of us, we've known each other for many years, and we are not beating around the bush. That's the question that I have and that is the question that I ask my team every day. So what is the tipping point, where suddenly, we should open the gateway and blow the money in and grab the customers? And I cannot disclose -- we have numbers from MagentaTV promotions. We have comparable numbers what we did with Samsung and what they did. The fact is that they're struggling with the same thing, high stickiness of individuals to their old remaining technology. They are addicted to the old remote control. So I think the entire -- the good thing is that IPTV and the access through fiber or VDSL, or whatever you name it, is becoming more and more present in the market, more and more present with individuals. And they do understand that this is a real alternative. But nobody is really taking heavy benefits and the uptake is still minor. The fact that this [indiscernible] will drop and all these things contribute to it, I think the -- how can I say, the name of the game is to be ready when it's opening and then to boost. And I think that is definitely what we do. So if we suddenly feel that uptake is going up, people do understand that the adoption rate is increasing, then we will certainly be there and ready to spend more money. So as I said, I think we're going to go close or slightly beyond the 700,000 this year, that would be my target. We will not save money in order to show higher profitability. But on the run rate level with 700,000, we would already be EUR 2-digit million on a pure run rate with the EBITDA. The second one on the Deutsche Bundesliga. We cannot disclose anything around that because it's a single point of -- it's a single contract partner. So if we would disclose anything about gross margin contribution, we basically disclose contractual details and would even enable our contract -- opposite party to nail this -- to nail us and to change the numbers with the next round of negotiations. So I don't want to do that.
Operator
operatorThe next question is from Yemi Falana, Goldman Sachs.
Yemi Falana
analystFirstly, just on MSR, your performance in the quarter was really strong. I was just hoping to get some clarity on your thoughts over whether ARPU could stabilize through the course of the year. I know since lockdowns have unwound, you've seen some benefits from increasing data pop-ups. But do you think that trend is going to persist? And then secondly, on shareholder returns, it seems like there's some growing balance sheet capacity within the business. Do you see scope for kind of raising the buyback that you've laid out so far?
Christoph Vilanek
executiveYes, I think we saw this ARPU stabilization. You are correct. I was commenting it. Yes, I think, since the beginning of the year, we expect something like an ARPU stabilization. I do not expect anything more. As you know, ARPU is a -- an important indicator for our business but not as important as, for example, for the network, so -- and this is what you can see. I think our profitability is fine even with an ARPU which is not growing. So yes, I think the stabilization could be possible. But I would also not expect if it is EUR 0.20, EUR 0.30 below the level of last year. So I think we have to see how roaming will develop in the rest of the year. It is still a question how business traveling will develop and so on, if it will really pick up. So I think there are some open ends. But all-in, I still do expect something like a stable development of the ARPU. Then in terms of shareholder return, I think we -- there's a clear message out there at the moment. We would like to invest the EUR 135 million in the share buyback program. I think we are good on track to realize the whole volume up to the end of the year. And I think we -- then at the end of the year, my expectation is not that it will be possible to buy back 10% of the shares with this volume. There would be a small room to do more. But I do not expect something like this. What I would expect is that we ask the next AGM for another 10%. And then I think we have to decide during 2022 if we do a follow-up or not. On the dividend, I think the policy is clear. We promised to pay out 80% of the free cash flow. With the increase of the guidance, something like EUR 1.50, yes, this is something which is, I think, part of the consensus. This is something what I would also expect from today's point of view. But it is linked to the free cash flow. And therefore, I think we have to wait how the full year free cash flow will look like and then we will publish what the dividend will be. But I think we stick to the policy of where we have. No surprises expected during the year.
Operator
operatorThe next question is from Adam Fox, HSBC.
Adam Rumley
analystI have one question on TV, which is a bit of a follow-up to some earlier ones. You mentioned in your presentation, the stable TV gross margin over the last year or so. But you've seen quite a nice step-up in TV EBITDA. If we annualize the Q2 number, we get to about the EUR 100 million of contribution that we were talking about last quarter. And I'm just wondering if there's any reason kind of not to do that really. It seems to me like one big area of uncertainty for the company is the extent to which that profitability increase can continue. And then the second question was just on sustainability. In your prepared remarks, you mentioned there was a bit more to come on it in the second half and also that you've launched a tariff there, so wondered if there was anything more you could say about that.
Ingo Arnold
executiveYes, Adam, thanks for your questions. For the first one, the stable TV development, yes, this is something what I would expect. And your forecast does not look far away. I think it is -- the only question is what we do with the marketing expenses in the -- especially in the last quarter because we were saving some marketing money in the last 12 months. So I think we have to decide what we will do. Therefore, I would not officially forecast the EUR 100 million. But yes, it looks reachable. Then the second question?
Christoph Vilanek
executiveYes, I would confirm that I think that is definitely the case. On the sustainability aspects, we are thinking about launching a device with a partner that is fully refurbishable, fully recyclable with even a return payment to individuals when they return it within a period of 5 years. That is an idea, and we will have a meeting later today. Otherwise, I would have confirmed it already that whether all the specific -- specifications that we need for that will deploy. I think it's not a remarkable financial impact, but it will be important for us as a company that with a dedication to this important matter in the market. So -- and step-by-step, we work hard on these topics also in order to publicly get the notion of being a company that is looking into sustainability. I think you will also learn that our CO2 footprint on energy is going to change significantly this year because we've changed everything to the green power, even taking into -- taking or accepting extra cost on this. So I think it becomes more and more a topic, this is what I was mentioning.
Operator
operatorThe next question is from Titus Krahn, Barclays.
Titus Krahn
analystTaking my question, just some short ones, following up just some clarifications on the quarter. The first one is can you maybe quantify a little bit what the actual roaming return or tailwind was for revenues and for ARPU in the quarter? And on the other side, how much in government subsidies have you actually received during Q2 to make a bit more comparable compared to the second quarter 2020? And additionally, a second topic, with new licenses won, maybe could you give us an update on the outlook for your radio segment operationally in terms of revenue and EBITDA contribution going forward?
Ingo Arnold
executiveI think from -- for the roaming question, roaming revenues are still only something like 50% of the level from 2019 and -- I'm sorry, but may you do the second question again?
Titus Krahn
analystThen on the quarter in terms of government help, could you maybe quantify that in...
Ingo Arnold
executiveYes. So for the whole year, it was something like EUR 11 million in the first half. Last year, it was 3.5%. So it was much higher.
Titus Krahn
analystPerfect. And on the radio outlook, given that you have new licenses won and what kind of the opportunity there, maybe you could give us a short update on this?
Christoph Vilanek
executiveYes. I mean, the -- I think the -- what we do there -- I mean, these contracts, if you look at Hamburg, this is not -- this is a 6-digit annual revenue. The fact is that we have an existing service team. We have existing facilities with existing lease contracts for the antennas, et cetera, et cetera. So we are kind of filling the pipeline there, which is contributing to the outlook. And if you think about the page that Ingo showed on TV and Media segment, freenet TV as well as the B2B area of Media Broadcast, they are both going up. But we're not talking about huge and significant contracts there. It's kind of small bits and pieces, but it becomes more and more important. And we also have to replace step-by-step the incoming FM business. So I think it's signaling that we are doing really well there, that the team is actively working on the transformation from the old analog technology to the digital technology. There is about another 6 or 7 contracts out there to be signed within the next 2 years. And then this market is given to the 3 suppliers in Germany, and we're doing really well.
Operator
operatorThe next question is from Simon Bentlage, Hauck & Aufhäuser.
Simon Bentlage
analystI'm curious about your guidance. Just again, these bad debt provisions, are you expecting the release in the second half of the year? And is this baked into your guidance? And then maybe a follow-up from what you just said. So if in the first year -- or first half of the year, there was an EUR 11 million government help in your numbers, and I thought you expected this to go to 0 basically in the second half, how do you think to make up for this, let's say, loss in the second half?
Ingo Arnold
executiveYes. Thanks, Simon, for the questions. I think, yes, the EUR 5 million, I do not expect a relief in the guidance what we gave here. But I already discussed the topic. It is a little bit difficult how the behavior of the people develops. And so I think, yes, it is a buffer, an additional buffer of what we have here. But I'm not 100% sure if we would not need it if the behavior changes during the year. With the government help, yes, this is correct as in the second half, the EUR 11 million will be missing from today's expectation. But in the second half of '20, I think there were only the 2 weeks at the end of the year where we get some government help. So also in '20, there was no government help. So the second half will be comparable. This is what I do expect.
Simon Bentlage
analystOkay. And then maybe just a little clarification on the dividend. I think, if I remember correctly, you were always talking about at least 80% of free cash flow. Now you're saying 80% of free cash flow. So is this basically now being a strict rule? Or is it just nothing that you did consciously?
Ingo Arnold
executiveI think the financial policy, which is out, is very clear. This is 80% of the free cash flow. But definitely, there is room for discussion where we will use. But I think the guidance of financial policy, which is out, which is clear. But I think whenever we have the discussion, we will have it internally, we will look into the figures what we have. And so the interpretation at the end of the year or -- could be that it will be at least, but it is not the official wording.
Operator
operatorThe next question is from Usman Ghazi, Berenberg.
Usman Ghazi
analystI've got several questions, please, so if you could bear with me. The first question was just on the mobile kind of competitive landscape. So it seems like Vodafone is struggling a little bit. And obviously, they'd like to improve their performance through the second half of the year. I mean, that kind of dynamic typically bodes well for yourselves, obviously, then they want to spend more money with you. This is -- I mean, are you seeing any movement from them to incentivize you to do more? That was the first question. The second question was on the license -- spectrum license consultations that are going on, I know there are consultations that this 100-megahertz spectrum on which Media Broadcast currently relies on could be actually given to mobile operators. So is it to increase the low-band spectrum so that there isn't spectrum scarcity in the auction? But any kind of views on that or any other changes that could happen as a result of the new license auctions would be very helpful. The third question was going to waipu. And I was just thinking that, I guess, with the service now no longer held back by the limitations of [indiscernible] network, I mean, why could you not look to expand the service beyond Germany to the other DACH regions, given there is a good proportion of German-speaking population outside of Germany?
Christoph Vilanek
executiveOkay. Usman, thanks for your questions. I think that -- well, on Vodafone, I think you push the right button. I mean, the fact is that I wouldn't say they are struggling. But I would say that, I mean, they have to replace the United Internet losses on the wholesale. They are -- I think Hannes is not too happy with some of these performances. They were very early on ready to sign a full year bonus agreement with us. They're giving us a lot of benefits and they remain, in terms of size and volume, the best and most important partner for the remainder. So in that sense, you're definitely right. At the same time, I need to explain that any time any of the partners feels the pressure from competition to do more, you typically do it in parallel on their own activities, the branded activities as well as on us. So I think the -- we take benefit from it. It's very positive. They were also the first ones to give us 5G. Even though it's still a minor business in Germany, it's important for us to signal we are part of the game. This is also giving a signal to Deutsche Telekom that they need to move, otherwise, they might lose market share in our customer base. So everything that you have said is right. But it is not a driver of EBITDA, but it's a driver of volume and the gross margin, but also under pressure, spendings go up. The second question on the DVB-T spectrum, yes, you're right. In principle, there are talks about it. There is an existing license and the license contract that is within steps and hurdle rates going up to 2030. As I said, we are -- we start to test what I call internal cannibalization replacement from DVB-T2 IP technology. The good thing is it's now 2021. Even in an absolute worst case, which is highly -- totally unlikely, but in a worst case, they could come back and reduce the spectrum in 2025, so with 4 years minimum, 4 years to go, in reality 9 years to go. And we are working on how can we ring-fence our customer base and then transfer it to waipu. Profitability of a waipu customer and a customer of Media Broadcast, at this very moment, is about the same. So I think it's good that we have the balance. It's good that we run a double technology strategy. And we have seen from the last time that they have taken away part of the license that there will be compensation fees to be paid. There will be a transfer period, et cetera, et cetera. So we are -- I think it's our obligation and our dedication to do a scenario planning. But it's nothing that is concrete and giving us any headache. I think it's a long way to go. There's also new technologies like DVB-I. There is some others, and there is a strong interest of many lobbyists to work on this, so -- but with a very long-term vision, I think you're right. But you can be assured that we have it on our agenda as well. The third topic was waipu.tv. The expansion into other countries is not so much a technology topic, it's a topic of specific regulations and licenses and competitive landscape. In Switzerland, the German channels are typically combined into one single license agreement for IP. So we could kind of easily go there and say, "Well, for the German channels and some others, we will easily do the same -- kind of the same cost per subscriber in terms of content cost." Nevertheless, in Switzerland, you have a competitive landscape, which is different. There is two established players, mainly Zattoo -- but even Zattoo is not able to grow anymore because the UPC Cablecom with Sunrise are now fighting back. There is the strong product of [ Swiss Telecom ]. And furthermore, Switzerland, the German part of Switzerland is only 4 million people. So we do not consider this as a proper option because of -- more because of the competitive landscape. Different from Austria, we have actually had expansion plans into Austria about 30 months ago. The specifics of Austria was that IPTV offerings just ignored license payments to German-speaking channels. The fun thing is that they have now stopped it and it becomes now less profitable. And once again, you need a specific partner there. So we have done intense talking to a local partner. We were in contractual mode but then stepped back again due to the change in the licensing agreements. In Austria, the public channels are even stronger than the German ones. So it is more -- or it's not more, it's definitely not a technology topic, it's a topic of profitability in context of licensing costs and brand awareness. So the only way would be a JV, and we have gone through that exercise with Sunrise and a media company in Austria. And they both, at the end of the day, rejected. And we found it not attractive enough to run it by our own.
Operator
operatorSo we have no further questions. I would like to hand back to Mr. Vilanek for some closing remarks.
Christoph Vilanek
executiveYes. Thanks to all of you for giving us the opportunity to talk about our results. Looking at the share price development, sometimes you wonder what you need to do in order to impress the market in a positive manner. I think we are in a very good mood, very happy -- we're very happy with our Supervisory Board and our executive team last night, when Ingo could propose an increase of the guidance. I was a bit more explicit today that I think we -- even with the new guidance, I'm more likely to believe that we're going to be on the EUR 440 million. So I think it's definitely an improvement. We wouldn't have done it if we were not positive also for the outlay of 2022. We don't want to have a bumpy road. We want to have, of course, a trajectory into the right direction. I hope that we could convince at least you as the most detailed specialists and analysts in this field that given our history of promises in delivery that this is going to be the start of a regrowth of freenet also in terms of EBITDA and value. I would be grateful if you let us know if there are any more questions or any doubt that we can then clean up with the team of Tim and Ingo in order to do so. So thanks again for joining. Thanks again for listening and giving us your -- the opportunity to answer your questions. Have a nice day.
Ingo Arnold
executiveGoodbye.
Operator
operatorLadies and gentlemen, thank you for your attendance. This conference has been concluded. You may disconnect.
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