Great-West Lifeco Inc. (GWO) Earnings Call Transcript & Summary

September 16, 2020

Toronto Stock Exchange CA Financials Insurance conference_presentation 38 min

Earnings Call Speaker Segments

John Aiken

analyst
#1

Well, good morning, ladies and gentlemen. Very pleased to welcome back Garry MacNicholas, Chief Financial Officer of Great-West Lifeco. Garry, thanks for joining us again. Unfortunately, it's not live this time, but I guess this is what we have to do these days. Before we start, just wanted to mention to everyone online that if you do have any questions for Garry, please e-mail me, john.aiken@barclays.com, and we'll do my best to squeeze in your questions even though I've got a fairly lengthy list of my own.

John Aiken

analyst
#2

Garry, I wanted to start off with what is obviously most topical for Great-West right now, your acquisition of MassMutual's Retirement Services business. I mean this is, well, not absolutely massive. This does appear to be a very significant event for Empower. Can you expand upon what your strategic rationale or your thinking was behind this? And what does this mean for Empower going forward?

Garry MacNicholas

executive
#3

Sure. Yes. I appreciate the opportunity. It's good to be here and no hassle at the airport. So there are some advantages. There are some advantages. And certainly, I mean, the transaction is a big deal. And it's not just a big deal transaction-wise for Empower but also for Lifeco overall, I think. And yes, last Wednesday -- or sorry, last Tuesday, was we announced the acquisition of MassMutual's Retirement Services business. In terms of Empower, it's a great transaction. Really, like it's at 9 out of 10, 10 out of 10 in terms of a fit with Empower. It's just a -- it's a really good fit. Number of perspectives. First is there's good business overlap, and that will drive synergy values, but it's important because a good chunk of the business is adviser-sold; small, medium corporate segment, which is right in the sweet spot for Empower as well. We're familiar with the advisers. A lot of the contracts would be more standard in that market, the more standardized contracts. So it streamlines the integration. So we see the integrations, the lower-risk integration, good synergy value. So certainly, a great fit there. And I think the customers will benefit as well through this. It will be a smoother transition for customers and the move to our platform where we've invested heavily and have a lot to offer. Second, just strategically for Empower, if I sort of step back. I mean, this now gives Empower over 12 million plan participants that they'd be dealing with in terms of I mentioned the small and medium segment, good margins there. On that participant base, that's where you get the growth in the IRAs, the individual retirement accounts. Those rollovers, that's a growing retail business for us, is having those rollover relationships, and we look to extend that. And again, the Personal Capital transaction recently, there's good synergies there to extend those retail relationships. And then third, just on the financials. It's an accretive deal, obviously, to Lifeco, very attractive financially. This -- because we're not buying an entity per se, it's you're buying a portion of MassMutual business, it's structured as a reinsurance transaction, which is very typical for these type of transactions. So the value metrics there you'd look at is really an IRR metric. You look at the embedded value, you look at the IRRs relative to weighted cost of capital. We're very attractive on that basis. It's accretive. And so yes, it's a strategic fit, good synergy potential and optimistic for a low-risk integration and financially attractive. Yes, very excited about the transaction overall. Plus it adds to -- that's about the Empower side of it. From Lifeco, this positions Empower really as one of our franchise platforms for future growth. I mean it's a -- it will take the U.S. segment to -- it should take it over 20% of our earnings once it gets fully integrated and fully synergized in the next 18 months or so. And that again would be very meaningful to Lifeco's overall portfolio. So yes, good all around.

John Aiken

analyst
#4

Garry, Great-West has never been shy about making acquisitions. And this is one of the things that you've built your business up with. But I'm a little bit surprised in terms of the timing, particularly in the uncertainty with how the pandemic is unfolding. Why make the acquisition now? Was there a timing issue with the seller? Or are you quite confident that the business will not be necessarily be impacted by COVID-19?

Garry MacNicholas

executive
#5

Yes. I think there's a couple of ways we looked at this. And obviously, it's a very thoughtful decision on our part just to proceed. I mean in terms of the seller's motivation in this period, that -- it's hard to say, I don't think there's anything particular to the business. I think this has not been a core business for them for some time, at least that's my interpretation. They were looking to sell. It is a consolidating industry and a scale play, and they would have been in that sort of middle tier, which is a good size and, I think, a good franchise, but not quite at the top end of the market where, ultimately, after consolidation could be some pressures. If I look at us, from our perspective, in the COVID situation, I'd break it in 2 parts. One, there's the operational readiness. So as many companies, we were rapidly moving to a work from home, which for us, we were well prepared for. We've made the technology investments over the last number of years. And so we very quickly had high 90% of our employees very effectively working from home. So 85% in the office to 98% at home very quickly. So -- and what we found is that we can continue to run our business very effectively through this period. So when it comes to the additional operational challenges of doing due diligence, which we have done for quite some time through the last few months, to being able to carry out the integration remotely. We feel very confident that we'll be operationally ready to handle this. So from that side of it, very well prepared. From the financial side, that's the other interesting side. So first off, our own financial resiliency. So as we came into the COVID pandemic period, we came into it in a position of strength, good excess capital position, very strong balance sheet, high-quality investments. And so -- and then it's really running the stress test and saying, well, what if this, what if that, what type of recovery might there be from this, how long might it extend. Through that stress testing, we recognized that while, obviously, we gain -- we had a need to be thoughtful. We did have the capacity to continue our strategic deployments, whether they be organic or in the right cases, some of the inorganic or the M&A type opportunities. And this is -- so these opportunities don't come around all that often. So if we're ready and able and the seller was interested, it was good timing. And perhaps it kept some of the other potential players on the sidelines, perhaps it didn't. I don't know what others were thinking, but we felt very well prepared after thoughtful consideration and they're very pleased with the transaction.

John Aiken

analyst
#6

Garry, in terms of -- you mentioned the opportunity is not coming up all the time. And honestly, it is basically, you have to be reactionary to a certain extent. You've actually made, along with this acquisition, you mentioned Personal Capital. You've actually spent a fair amount of capital recently on acquisitions. Do you still have firepower left? And I guess, the corollary to this is, what happens if something comes up in the Putnam space? And do you still have the ability to add on? And I guess, to go lower down on my list of questions but bring this forward, what are you doing currently to try to extract more value out of the Putnam platform?

Garry MacNicholas

executive
#7

Yes. No, that's -- I think there's a couple of questions buried in. But just in general, on the -- I'll start with the firepower side of it because I think that feeds into the others. Yes, if I look at -- first off, to note that this is primarily done within the what I'll call the U.S. side of the house at Lifeco. And it doesn't really impact the Canada-Europe reinsurance, which is what we often call the LICAT side of the house, where a lot of our regulatory capital so for the audience, that's the life insurance capital adequacy test in -- for the Canadian companies. And so we still have excess capital on that metric. Our LICAT ratio or the -- we target 110% to 120%. It was 132% at the second quarter. So well above our -- the higher end of our target range. So there is still some excess capital there. Now obviously, at this point, with some flexibility reduced with not increasing dividends from operating companies through the OSFI, the Canadian regulatory environment. So there might be some flexibility there. But within the Canadian-European operations, certainly, that's -- there's LICAT room and firepower. In the meantime, it's just a strong regulatory capital ratio. So we've got -- there's some firepower there. Certainly, from a debt point of view, this is -- we've pushed the leverage a bit higher, and that's a conscious trade-off to ensure we maintain strong liquidity throughout this more uncertain period, if I'll call it that. And so -- and we've obviously worked with the rating agencies and they understand the plans that makes a lot of sense, and we've positioned ourselves to delever quickly. So our focus there would be on making sure we do carry out the deleveraging plan. So I don't see us adding a lot of debt in the short term as we look to delever rather than add more. So firepower, I said, we do have some capital capacity. And then, of course, there are other alternative structures I've seen more recently for potential funding as well that have -- that aren't necessarily just adding debt. So there are ways for the right opportunities to keep our eyes open. And when it comes to Putnam, that's -- this is one of the areas where we would be looking for the right opportunity. Certainly, in the short term, we will continue to work. We have been doing some good work on strengthening the margins at Putnam through -- just organically through strong expense controls, getting some good flows. I mean there was a setback in March, obviously, with some of the short duration funds, but we've been experiencing good flows. We reported them through Q2. And Putnam, I know in their external reporting, has reported good flows more recently. So we are seeing this good performance there. We're attracting some good flows. So there are some organic moves. Obviously, to add scale, we would like to -- whether it's through a tuck-in, a smaller acquisition that's more manageable size and given the funding situation, or perhaps merging in and having a majority share, that would be our preferred approach. So in terms of to have a majority, that is. So there are a number of alternatives there to continue to maximize value. And that's really our goal, it's to maximize value. We do think there's value in Putnam, and that's a good franchise. So we -- it's been challenged with profitability, that's been documented in the past. So we see there are things we can do, notwithstanding the higher leverage ratios. There are things we can do to maximize the Putnam value. So I think that's covered most of your waterfront questions there.

John Aiken

analyst
#8

You actually did a very good job. That's my 4-part question, probably threw you a little bit. Garry, back to the transaction with MassMutual, can you talk about the valuation behind that? Because as you alluded to beforehand, it's a reinsurance structure to the acquisition. But you also mentioned PE multiples in terms of the call. Can you just expand upon what the -- how you view the valuation or the multiples that you paid and where -- why you feel that's appropriate?

Garry MacNicholas

executive
#9

Sure. You're right, I said at the outset it's a reinsurance transaction. And so there's a ceding commission involved that you pay across to the vendor. And then you have to set up the capital yourself. It doesn't come with the deal. They release their capital and you set up your capital. So -- and again, the main valuation metrics in those type of deals, you would typically look at -- the vendor will produce an appraisal value and then you put your own assumptions in and get comfortable with those, and then you look at it over an overall embedded value perspective and an IRR perspective. So those are key valuation metrics. But as a sense check, you do look at PEs. But when you look at PEs in a reinsurance transaction, I have to say, okay, if you're acquiring a company, it would come with its own capital. So obviously, you have to add the capital to the ceding commission, but it also would come with an equity and debt structure. You'd be acquiring some equity and debt structure. So when we look at this, we say what's the P for this, we'd say it's the ceding commission. You have to adjust for that transaction cash tax benefit as just part of reinsurance deals. You take that out. You'd take the ceding commission and the capital we're setting up, and that was at a very healthy 400% RBC proxy. And then say that's about $3 billion. And then say, our debt and equity structure, typically a 70-30 equity-debt. So $3 billion of purchase price, 70% equity, that's $2.1 billion, divided by -- and we had them in our slides, the synergized earnings that you're getting in 2022, the fully synergized post-integration earnings. And that gave you about an 8.5x multiple. And we said, okay, that's a levered multiple, 8.5x. That has a good sense check. So it wouldn't be the primary valuation driver, but it's good to keep in mind. And then obviously, we can look at similar transactions externally that are for reinsurance deals and say, okay, it was in line, our sense for similar growth-oriented transactions, it looked in line from that perspective as well. So checked all the boxes from a valuation point of view. Obviously, accretive. And the way we finance it is, I always like to say, the way we finance it, the PE was actually 0x, made 0x earnings because there was no equity in the financing. But no, on a sensible basis, we feel that -- and I think I quoted high-single digits on the call as people try to do the math. But that's how we looked at it.

John Aiken

analyst
#10

Fantastic. And then in terms of -- you mentioned just in terms of the synergies, I know that Great-West historically has been very conservative in terms of what it's put out there. But can you talk to the degree of confidence that you have in terms of obtaining both the expenses as well as the revenue synergies? Because one of the factors in play here is that, well, because Empower has been built up from 0 through acquisitions, you actually have done integrations before. And I'm assuming that there's a reasonably high degree.

Garry MacNicholas

executive
#11

Yes. And so I think the synergies we quoted, I think we quoted the 20 -- the post-integration ones, the synergy expectations there in 2022, and that's -- I mean, the expense ones don't change much over time, but the revenue ones we expect to keep growing. So we quoted $190 million of synergies. But of that, $160 million is expense related and just $30 million were on the revenue side. You're right. We've done integrations like this in the past. This would be on the -- given the nature of book of business, which is skewed more to the small, medium corporate segment, I mean, there are some big-sized plans in there as well. But there is more of a skew to the small, medium where we have strong adviser connections, so you get good retention through that. We see a lot of standard contracts, so ease of integration. We have teams. A lot of the teams that worked on the JPMorgan Retirement Plan Services integration are still there. They're still in place. As you know, we've been looking to -- once we finish that integration, we have been looking to make a transaction like this for a couple of years. And so we've been ready to do this. So they're set to go. They have a clear plan. We're coming off 3 systems. It adds a bit more work, but not a lot more complexity because we're familiar with at least 2 of the 3 systems. I think we've had familiarity within our teams already in the integration work. So we're in a good position to deliver those. So I'd give that -- from our perspective, we have a high confidence on that side of the house. And again, we started with quite a cost advantage. Empower was almost 4x as many participants to start with and on one system. Relative to MassMutual, they were spread across 3 systems. So we had quite a cost advantage to start with. So we're not making heroic assumptions in terms of the average cost of bringing them on to our platform. I think it's -- they're appropriately prudent on the expense side. And on the revenue side, this is one, again, I've mentioned IRA rollovers earlier. The individual accounts. This is something where Empower has really put a focus on assisting people as they come out. It's probably $30 billion a year comes out of those retirement plants as people leave employment, change employers or retire and they're looking for something on the individual side. And at Empower, we've really put an effort into capturing those -- some of those flows. I think we've quoted our rollover book crossing a $10 billion threshold a few quarters back. Whereas at MassMutual, this is something that's largely been untapped. I think it's an area that we're starting to think of. But really, there's a real opportunity to expand our IRA rollover offering into this book. And just move not all the way to the Empower penetration rate, but even if we just move the needle upwards, that drives a lot of the synergies. We haven't counted a lot on the Personal Capital synergies even in the 2022 metrics although we do see real potential there. So again, I'd say the synergies, we've taken a more cautious view on the synergies, just the nature of those. But we see real upside on the synergy front as we go through time, get the business fully integrated, have full access to the Personal Capital tools and capabilities to augment the Empower side. So yes. Good profile for the expense synergies. And I think real opportunity to perform well and beyond as time passes on the revenue side.

John Aiken

analyst
#12

Fantastic. And I think as part of the transaction, you mentioned the strategic relationship with MassMutual. Can you give us a sense in terms of what you're thinking and what the impact may be on Lifeco overall?

Garry MacNicholas

executive
#13

Sure. Yes. In terms of -- if you think about the Empower business, let's just sort of step back there, it's largely a digital business. We're dealing with the plan participants, the financial wellness solutions are, we're dealing with them on a digital basis. And so what we're working with MassMutual on is a strategic partnership to provide products and services through the Haven Life Insurance Agency of MassMutual, which is a digitally enabled insurance offerings from MassMutual and some of the other voluntary products and more on the life side to complement the financial wellness tool. So that partnership we see as having real potential there is to get that Haven Life, those offerings across the -- what is it, the over 12 million plan participants that could benefit from those just as part of an overall financial wellness offering. So we see benefits to the customers and to the 2 organizations.

John Aiken

analyst
#14

Fantastic. And then, Garry, taking a step back in terms of your previous acquisition, Personal Capital. Can you talk about how you hope to overlay Personal Capital launch and not just MassMutual, but in terms of the overall offering from Empower? And I guess, as a follow-on, was Personal Capital an acquisition that was in the works in anticipation of MassMutual? Or if MassMutual didn't appear, do you still think that Personal Capital would be successful on the Empower platform?

Garry MacNicholas

executive
#15

Yes. That's a good question, I guess, with the timing of it, that's a question that might be on people's minds as well. I think the first thing I'd note is that Personal Capital itself, just on a stand-alone basis, has a very strong growth trajectory. And we see a path to profitability just as its own sort of growth and profitability perspective. I mean, it's in the earlier stages. It's been going well. It's got a, I think, real promise there just on a stand-alone basis. So that was part of the -- a lot of the work we did on valuing Personal Cap is just how does it look on a stand-alone basis? Does this make sense? And so that really gets at the second question. The acquisition of Personal Capital is not predicated on being able to do another acquisition at Empower. Certainly, it's helpful that we've done another one. And rather than being able to now utilize and leverage those tools, which we obviously saw the opportunity to leverage those tools at Empower on the 9.7 million participants and now be able to leverage them with 12.2 million, but not predicated on it at all. It was a -- the transaction made sense in its own right. I think the MassMutual absolutely adds to the complementary nature of it, but -- so Personal Capital, on its own right, again, the tools you get on the -- again, if you think about it more broadly, obviously, Empower has got the record-keeping skills, but if you -- and the way we work with plan participants for their experience. But as we're transforming Empower really into that retail, financial -- retail, wealth and financial health platform, this financial wellness platform for the 12 million participants, you've got all the Personal Capital tools and capabilities that really help with it. We already started with the IRA rollovers. But again, we can be better at that. And then obviously, you've got the financial wellness tools that Personal Capital has to offer. And they will -- customer acquisition is a key part of those Personal Capital-type organizations, and we have potential customers. So there's a really good fit there, and it just gets extended with the MassMutual business. So they're not -- they weren't tied, but certainly, it's helpful.

John Aiken

analyst
#16

And Garry, just to wrap it all up in terms of Empower, when you take a look at the acquisitions that you've made, you've talked about the synergies, the strong growth of Personal Capital and the fact that your U.S. operations are going to be a much more significant contributor to the bottom line. What are you looking for growth out of Empower? And I'm not just talking -- I'm not looking at 2021, but if 5 years down the road, if we're having the same conversation, what are you looking back and saying, this is what a successful growth trajectory for Empower would have looked like?

Garry MacNicholas

executive
#17

Yes. I think that's -- I mean, it's -- rather than specific numbers, I think I'll just describe the areas because we do see real growth prospects here. And I guess it's several prongs. I'd start with just the underlying U.S. retirement industry. It's the DC -- if you look at DC assets, it's been a growth area for a number of years, and it's expected to continue to grow. The trajectory -- there'll be some impact from the -- in the shorter term for the economy, but I think just the longer-term trajecting retirement as governments continue to look for people to be looking at their own retirements and supporting employer-sponsored and individually driven retirement planning. So I think retirement space just demographically and government policy-wise is a good space to be in. So the underlying business is good. Within that, you've got a real growth. It's fairly modest at this point, but a real growth in managed accounts. And that's more packaged solutions, Empower is very well positioned for those. So I see that adding to the stickiness of accounts but also the margins in the accounts. So I see good revenue opportunities there for Empower. And that's been growing faster as a shift than the actual industry. I think my recollection is the retirement industry is growing in the mid- to upper single digits. The managed accounts are growing much faster and well in the double digits. So we got growth there. But I think the real -- where -- if I say, if we look back and say, yes, Empower has grown from 12 million. Is it to 15 million or even 20 million participants over this period? Because I do see further consolidation on the horizon in this industry. There's still a widening gap between the largest players and some of the smaller ones and scale will really matter in this business. So I then say 15 million there or 20 million, as you say, it's a -- whatever the growth might be, it's really then extending the relationships on those into -- to the individuals themselves. I've talked about the IRA rollovers, but you look at some of the out-of-plan assets at really helping people plan for their retirement fully, the financial wellness tool is fully planning for that, whether it's through Personal Capital and other offerings. I think we're in a position to both expand within the market, but then expand in that retail wealth and financial wellness space in the U.S. See real opportunity there. So good growth for -- we see good growth in value creation over the medium and long-term for this business. That -- already be 20% U.S. -- it should be 20% of Lifeco or more. And I can see that going to be a good part of the -- a good healthy chunk of the Lifeco franchise.

John Aiken

analyst
#18

Well, that's a good segue into taking a step back and taking a look at the broader operations. It looks, from the outside, Great-West is going through a bit of a transformation. And I'm saying this is more than just the rebranding that's happening in the domestic marketplace, even though that is very important. What's the strategic view or where do you want Great-West to be in the next 5 to 10 years as you're trying to look at all the different pieces that comprise Great-West Lifeco?

Garry MacNicholas

executive
#19

Yes. I think there's a couple that I see there. I see this is really -- our U.S. segment has been one of the smaller ones, and we've talked about it a fair bit. And this really, I think, is quite transformational for the U.S. segment. If I look to the other 2, Canada -- and again, maybe I'll stand back and just look at Lifeco. We do see a good balance now between our Canadian operations, our European operations, our Capital and Risk Solutions, which is the former Reinsurance operations, and now the U.S. segment all contributing really strongly. So Lifeco is looking for a good balance across all of those segments because I think that speaks to resiliency. But also, we also -- within those, we have some real key strategic themes that cut across the geographic segments. So we look to be a leader in workplace solutions. And you'll see that -- obviously, Empower is a good example of a workplace retirement solution. In Canada, U.K. and Ireland, we'd be a leading player in the group life and health space in all those 3 countries. Strong retirement savings in Canada as well. Again, #1 in Ireland in retirement savings. So certainly, workplace is a key theme for us there. And advised wealth, advised wealth and insurance solutions for individuals. But again, we just -- as I was talking about the U.S., the growth in the retirement business, the growth in financial wellness for individuals as well as in the workplace. And through the-- in the value of advice, whether that advice is delivered through advisers face-to-face, whether it's digital-enabled advisers, that, I think, is a constant change, and we're prepared for both of those. So I see those 2 themes as being -- as cutting across the segments. The Reinsurance group, that, we see has value-added to the overall Lifeco and diversifies well for Lifeco. And then you've got investment asset management. So our investment asset management capabilities support each of our regional operations. And then we talked earlier about Putnam as a stand-alone asset manager. So if I look at Canada, certainly, we strengthened with our rebranding there, moving to one brand, moving to one legal entity for all the companies has really strengthened our operations there. Great momentum. I think you've probably -- may have seen some of the ads. We're really getting rolling on the branding for the Canada Life brands. That's fantastic. Europe, some good growth opportunities there in Europe. Ireland, we're already the leading player. But we see some -- the U.K. with its retirement-led platform, we see as a real growth there. Same basic demographics in the various countries. So yes, lots of opportunity for growth. The retirement wealth side will certainly be very important to our workplace strengths. Germany, mostly retirement offerings as well, a lot of retail savings there. There, we come at it through the retail side. And we're looking to extend and have had some good traction with some system investments we made and strong broker distribution investments we've made to get into the small case, the smaller-sized pension market. So again, starting to build what we've been building it at Empower and in Canada just through the smaller employees, really offering strong service offerings to the smaller employers. So the German pension market is a real area of interest as well. So that's just a bit of a tour around the waterfront, but it's that overall balance, I think, that's important for Lifeco.

John Aiken

analyst
#20

It's fantastic. And Garry, if we go back to the Canadian operations, and I know that the rebranding is very important. But one of the other steps prior to that was the rollout of the digitization and trying to invest in technology. Can you let us know where that sits today? How successful that has been? Any lessons learned? And what does this mean for expense growth going forward within that segment particularly?

Garry MacNicholas

executive
#21

Yes. I think there's -- again, a several part question there. I'll try and touch that. Certainly, I think -- and through the COVID is where we've really seen some of the benefits of those technology investments paying off. So I mentioned earlier, the ones we've just made in our own capabilities and tools just to run our operations remotely. So that's been very effective. And that does have expense benefits as well. People are not flying around the country, you can be face-to-face like we are right now over online. And so there are some potential savings there. I think going to the tools that service our customers and advisers, though. One that we have mentioned in the past, there's a number. I'll mention one on the retail side, on the individual customer side. This is the SimpleProtect, which is a digital -- a digital-enabled app insurance applications. And it's both -- it's been a real benefit as we've -- I think we're getting something like 80% of our applications now are through this channel. So it's been very effective in this environment. Certainly, some of the larger case deals with the medicals on them, still there's a different process for those. But for an awful lot of our insurance applications across a range of products, we're using the SimpleProtect app to get those digitally. So it keeps the business moving. And one of the lessons we learned is it's getting adoption, you really have to encourage adoption, and we're working on it. We probably did 2 years' worth of adoption in 2 months as people had no choices left. And it's an interesting lesson is that if you leave all the existing tools available and then slowly adopt or do you move more quickly? And we've moved -- it was ready to go. We've done all the pilots and all the work. It had been live and running. The adoption was steady, but it really ramped up when the alternatives were more limited. And that's an interesting lesson as to -- obviously, you don't want to leave people in a lurch, but you really have to encourage that rapid adoption because that's where you get the value. Otherwise, you have a whole collection of ways to do things. So the -- getting the rapid adoption, that's been a good lesson. On the group side of the house, the employee benefit side of the house, I think that's one where the technology investments we've been making for a number of years. So we do the vast, vast majority of all of our interactions with clients, all the claims submissions all digitally. So there's very, very little paper in that business now compared to even just 5 years ago. So those, I think, we've been a leader in that area on the group side. I think our focus now is to take some of the investments we've made on Empower, some of the -- in some of the other areas and see how can we continue to build out our employer offerings on the retirement side in Canada as well. But again, we've made some investments there, but I think that's an area where we'll be making investments in the near term to really strengthen our retirement offerings in line with having certainly a state-of-the-art on the employee benefit side and these up and coming individual tools. I guess one last one. We are investing a fair bit in making sure that our advisers are also digitally enabled, those that are working closely with us. And that's, again, providing them the tools to help them be successful in their -- and in turn, help their customers. So yes, it's going well in Canada from that point of view. I think I covered all the questions. Certainly -- yes, on the expense side, yes. We see this as -- we've made the investments. We had a step-up a couple of years where there were higher expense growth rates. Don't see that coming up. We're maintaining our investments, but we're not incrementally growing them rapidly. We've maintained our strategic investments even through the crisis. But we've seen some of the other costs like training and conferences and travel fall away. We've been able to maintain our strategic focus on the technology side. So yes, I see expenses being controlled and the benefits of technology coming through.

John Aiken

analyst
#22

Fantastic, Garry. I think we've got time for one last question. And I just wanted to go on. We talked about all these acquisitions, but Great-West recently disposed of a Canadian asset, GLC. I was wondering if you could give us some -- what was the thinking behind that? And now it's -- to a sister company, I get that the capabilities are still there. But what was the rationale? Or why do you think this is imperative now?

Garry MacNicholas

executive
#23

Yes. For us, we've broken into a couple of pieces. I mean for us, we see our -- their overall wealth management offering, like the focus on products and solutions for our customers, the working with our advisers and distribution is absolutely critical. And in order for that to be successful, you have to have access to state-of-the-art asset management solutions, the various products and solutions that the asset managers offer. We had a -- certainly, we had a good franchise, but we didn't have the breadth of capabilities that Mackenzie can offer, the sister company. And for them, obviously, the scale makes sense for them. And for us, we've entered into a long-term arrangement. So we'll have strong access to those asset management solutions, very good performance and excellent shelf. And obviously, we can augment with other providers, but we've got a very good core shelf through Mackenzie, and we can really focus on the products and solutions and the advice delivery to our consumers. So it's a win-win for the organizations that made sense for us. We were a smaller asset manager. If you think about it from the asset management perspective, relative to the position Mackenzie is, certainly one of the leading asset managers in the country. And so it supported their -- from their perspective, it's obviously attractive. But from our point of view, we have access now to an even broader shelf and can really focus our energies where it makes sense for us.

John Aiken

analyst
#24

Garry, a great discussion, as always. Thank you very much for your time. We really appreciate it.

Garry MacNicholas

executive
#25

Thank you, John. Appreciate it.

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