ikeGPS Group Limited ($IKE)
Earnings Call Transcript · April 23, 2026
Earnings Call Speaker Segments
Simon Hinsley
ExecutivesGood morning and good afternoon, and welcome to ikeGPS Q4 Financial Year 2026 Performance Update. We have Glenn Milnes, the company's CEO; and CFO, Paul Cardosi, on the line. [Operator Instructions] But with that, Glenn, I'll hand it over to you. Thanks.
Glenn Milnes
ExecutivesGreat. Thanks, Simon, and thank you, everyone, for taking the time to join this call. So yes, we've got Paul in the session as well to cover some of the financials. But what I'd like to do before we begin is, yes, just please take note of this important notice. The agenda is to run through the 4Q performance and also some headline all of FY '26 performance data, the outlook. And I want to be very efficient with everyone's time. We will not go through this whole document. It's 40-something slides, but there's some important market information and value proposition information that sits behind it. So -- and we'll leave plenty of time for Q&A. So I think from a headline perspective, we've materially delivered to guidance, which is very pleasing. And we'll talk a bit more about -- it's almost a throwaway term in terms of having an AI-first model, but we've truly implemented that across our products and also our operating behaviors. And so what we've seen is that revenues continue to grow, particularly the subscription revenue line. OpEx is scaling much more slowly as we implement these AI-first procedures and technology capabilities. So I won't go verbatim through here, but we hit 33% subscription revenue growth. We're at about 99% of target. There was just some timing items in terms of revenue recognition with a couple of contracts closing later in March than we had anticipated. We have achieved positive underlying EBITDA in the month of March, which is something we've been marching towards through all of our FY '26 period. Our exit run rate still grew strongly, 21% in a constant currency term. And I'll just front-foot the one question, I think, that many might be wanting to ask around -- there's a note in our release talking about one communications company who finished a project and the month of March was the month where their subscription revenue stopped versus the prior calendar period. So exit run rate is where you take the month that we're talking about, March in this case, and you times it by 12. They were going full steam in March of last year. And this is not an alarm bell. The customer concerned here is called Charter Communications. They serve about 51 million homes and businesses across North America. And their partnership with Cox Communications means they're in 41 states across the U.S. So we help them deliver a very important and large project in the state of California, and they're actually one of our biggest advocates. They're certainly not a lost customer. In fact, we still have software with them in other states. But we expect them to continue to be a very important part of the business. And we don't have any expectation that other customers in the comms space are moving in the same direction in terms of project turnoffs, et cetera. So hopefully, that helps explain that component. Yes, our revenue grew only 6%, but our gross margin is up 23%. Our gross margin percentage is up to 81% from 69% last year, and we added cash through the quarter. So added about [ $0.7 million ] of positive cash flow and net receivables grew to $4.3 million. So overall, a very satisfactory performance for us through the year. Again, I won't read verbatim through here, but we've added 83 new subscription customers through FY '26. In Q4, we're running at about 2 new customers a week, added nearly 30 customers through Q4, which gives us a lot of resiliency in terms of customer concentration risk. The product that our shareholders have helped to fund build, IKE PoleForeman, is now up to $11 million of ARR. And these are very, very sticky customers, more than 200 now on the platform, which we're very pleased about, and it's a big credit to the software development team and also the engineering group. The other thing, and we talked about this in the third quarter update, we're not just talking about AI inside of products. We've shipped automation inside of our IKE Office Pro software. So that's all around digitizing an electric utility's network is like assessing what is in the network, and we've automated some important parts of that process, and we were able to increase pricing 10% across the whole product portfolio on a compulsory basis, and we've had no churn in terms of that pickup. So yes, a number of things that I think are moving us forward in terms of market development, we've worked really hard to be a thought leader in terms of training the industry. And we use that as a market development tool, not to be a training organization, but we've now trained and IKE certified more than 3,000 engineers across the industry, across more than 800 organizations. And this is a long game in terms of the electric utility market, and it is about being as credible as possible. So we're very lucky to have Grant Glause, who sits on the main board of the National Electric Safety Code. He writes the code for the entire North American industry and sits on some of the distribution subcommittees, and he's been leading that. And lastly, we're really delighted to bring Rod on to the IKE Board through the fourth quarter. Rod's got very extensive experience across the infrastructure sector and also in terms of high-growth company development. So yes, Rod is now getting his feet under the table, and we're very pleased about that. So I'll pause there and hand to you, Paul, and you can take the team through the metrics.
Paul Cardosi
ExecutivesThanks, Glenn. I'm going to start with our subscription revenue. I'll echo some of Glenn's comments and just add some commentary to this. You can see here that for FY '26, we closed at NZD 19.2 million of recognized subscription revenue. And as Glenn mentioned in the overview, that was a 33% growth over prior year. I would add in dollar terms, that was 99% of our goal. So within the margins of the 35% guidance that we gave at the beginning of the financial year. Growth comes from several places, but I would say that as we finish the year and looking back across the year, we continue to add new customers at a decent pace, as Glenn mentioned, between 1.5 to 2 customers per week. And we also still have a lot of opportunity where we penetrate into our biggest customers as they add more licenses and deploy the product across more departments. So overall, the cross-sell, the upsell and the new logo really driving a lot of that growth you see on the slide. If you jump to the next slide, just as a reminder, we look at our monthly recurring revenue and then we calculate what is our exit run rate. So think of this as more of a leading metric to future growth. You can see that it dipped to 18%. As you know, or should know, most of our business, if not all of it, is transacted in United States dollars. So there was a bit of a shift in the currency February into March. But you can see on a U.S. dollar or constant currency basis, our growth was 21%. And I think what's important to note, as Glenn mentioned, is looking at the March versus prior year March, the impact from Charter Communications was about 9%. So really without that one-time project-based revenue change, our growth would have been at the 30% level for the exit run rate as well. So overall, strong as we head into FY '27. If we jump to the next slide, looking at it from a per seat perspective. So per seat growth or the seats that we grew not as high as the recurring revenue. I'd say that's -- we're seeing higher revenue per unit, higher revenue per customer, which is an indicator of we're bringing in higher quality customers. We're also able to charge more for our products. I know we've talked on prior calls about the PolePilot AI capability and the price increase. We commented on that in our update for the market here in the fourth quarter. So the ARPU definitely driving up the way, helping, and you can see the impact both on our subscription revenue. And you can see here, seat growth growing at a similar pace, but not quite the same as our recurring. If we go to the next slide, transaction revenue. So this is our business where we look at data that's been -- pole data that's been pulled into our business. We look at it, we analyze it, we charge on a per pole basis. You can see that, that has been tracking down the way. Part of that, we've talked a lot about headwinds in the U.S. administration's policy on rural fiber. We are still seeing some of those headwinds. We indicated that in the third quarter that we've expected those to continue out of Q4 and into the first half of -- or at least the first quarter, if not the first half of FY '27. So you can get a sense there that, that business is declining for FY '26. I would point out that some of the changes we've made in terms of looking at the projects that we take on as well as where the work is being performed, you'll see and continue to see a much bigger gross margin coming from that business. Fourth quarter margins on that business, it was actually 49%, significantly higher what you saw in the first half of the year from us. If we can jump to the next slide, I'll comment on just the overall revenue. So you can see the progression, obviously, of the deep -- the dark blue bar is our subscription revenue, and you can see the other pieces that make up of our total revenue. So as you think about the parts of our business that are very resilient, which are the -- obviously, the recurring revenue as well as some of those recurring revenues we get for the transactions business, you can see that we're now at 91% total recurring and reoccurring. If you break that down, which is in the notes here, 72% of IKE's revenue came from subscriptions in FY '26, which is up from 57% in FY '25. So you can see that the business model transformation that IKE has gone through is really starting to achieve some of the goals we set to really become more of a subscription-based business model. Even on the hardware side, which is that part of that orange bar, we're converting hardware customers to Device-as-a-Service. And then last comment I would make is our training practice is a very good lead generation. Glenn mentioned Grant earlier, but that training business grew 8%. And again, it's a good revenue source, but it's also a very good lead generation source for subscriptions for us as a company. I'll wrap up with key metrics. So if we just jump to the last slide, Simon. Just giving you an overall summary. I mean as Glenn mentioned, just a couple of things to note here. We've recalculated how we think about subscription customers. So we're looking at number of customers on a trailing 12-month subscription revenue basis. We added 83 new customers in the year, which is close to 1.5, 1.6 per week. And you can see overall, just some of the numbers here, the gross margin progression, which Glenn referenced, subscription growth, which I've talked about already and just really giving you kind of that overall snapshot of the business. So very, very solid year. I think we're very pleased with the results, and we appreciate everyone's support. So I'll hand it back to you, Simon, Glenn.
Glenn Milnes
ExecutivesThank you, Paul. And yes, just adding some commentary around -- if -- in fact, if I just go back one slide here. Yes, just talking further to the platform transaction revenue. This is a technology-enabled service. So all of these customers are using our software, and we're providing them with capacity. They send us the raw data that they're collecting in our software, and we are doing engineering to process that data. Again, we make money from doing it. But more importantly, it makes us very sticky with customers, the folks that use this, and they tend to be big communication companies. They love it as a service. And it's like another pillar in terms of how we think about stickiness inside of these big utility and communication companies. That's the reason that we continue to focus on delivery. And we will keep seeing volatility. There's upside risk and it may go live, but we're now at a point where we deliver it from a very cash profitable perspective. I did want to cover just 4 more slides before we open things up to questions. And AI as a disruptor is being discussed a lot in technology markets. We truly see AI as an accelerant and almost a once-in-a-lifetime opportunity to really disrupt the very big software businesses in our industry. We've invested a lot over the last 18 months. So AI, putting AI inside of our products, which that's the images on the left, so being able to auto-detect power infrastructure and conductors and equipment that is attached to a pole and measure these assets. And we're working with partners such as Google to use their street view imagery to be able to do this at very high scale. And that enables us to have pricing power, and I think we've proven that through this last year. I think the other thing is we are deeply embedded inside of sort of critical infrastructure workflows. So once we become a standard within a utility, it's not impossible, but it's very difficult for a newcomer to come along and displace what we're doing inside of these utilities. And then the other thing is we have -- we do have a proprietary data set. So we have more than 20 million human-engineered power assets sitting in our database that we can train these models on. And these -- the general purpose LLMs, large language models, they're amazing what they can do generally, but they're only as good as the data that you can train their learning, et cetera, on. And we do very specific things in the electric utility market, and we've got a real advantage in terms of proprietary data. And then the other item is we have trained operationally. So this is different from AI inside of your products. But operationally, we have worked very hard to train the whole business on world-class AI-first work practices. So that flows through to product design, product development, code development, support and other functions inside of our business. And we've built an entire proprietary system. We call it [ Vitruvius ]. And it's based on all of IKE's principles, all the things that we care about from a strategy perspective, all of our data and gearing the team up. We just see this as the most exciting time to be a growth company inside of this industry. So just a slide on that. We see AI as an accelerant. Yes, we talk about market penetration. I think this is really important for our shareholders and investors. The U.S. electric utility market is just exploding. The grid has to scale here in the U.S. from 20% of national energy capacity to 50% over the next 25 years. And we play a small but important part of that process in terms of assessing the network and designing it and ultimately maintaining it. So we just see the addressable -- the serviceable obtainable market as being enormous, and we think we're just getting going in terms of growing with these increasing investment rates. And there are these just macro tailwinds that sit behind what we're doing. It's not just grid capacity, like being able to deliver more power to things like data centers and electric vehicles and power that's coming off solar and homes, et cetera. There's also all of the communication side of the industry, so joint use. Every time a telco attaches to a power asset, they need to do engineering and do assessment. We support that. There's grid hardening, which is ensuring that the grid doesn't fail when there's the next hurricane or big weather event or ice storm. Again, we sit in that process. And then there's also this transition towards building digital twins, which is -- it's an overly used term, but what it means is creating a digital replication of your network. And we're stepping our way towards building more and more capability around these particular thematics. So we're very lucky to be in the right place at the right time in terms of industry expansion and customer investment. These utilities that we serve are making 10-year, 20-year CapEx and OpEx commitments. Yes. So we believe the biggest revenue opportunity still sits well ahead of us. We were fortunate to be funded to build 2 new products last year that they're tracking on plan, and we're very excited around introducing new software modules that add to ARPU in terms of our customer base. We've got a customer council that leads a lot of our decision-making around products and product requirements, and that gives us confidence around building something that fits the market. These products are getting pulled through by the industry rather than us pushing technology in the market. And there are a whole number of elements to distribution power that we're not yet addressing, but we're looking very hard at. And I think that includes things like the underground side of the distribution market, also international market expansion. We see a real opportunity to introduce more automation and AI, and that will increase pricing and I think increase market penetration. So I'll pause there, Simon, and be happy to take questions, both Paul and myself.
Simon Hinsley
Executives[Operator Instructions] I'll get to a few of the questions that guys are going to ask audibly after a couple that have been submitted. But first off, we've seen a handful of communication customers churn over the last 12 months. Has something structurally changed in the fiber market? And how are you thinking about the remaining comms customers? And what's the revenue exposure to pure comms customers?
Glenn Milnes
ExecutivesThe pure revenue exposure is low, but they're an important part of the ecosystem. The way the communications groups work, they're a lot more brutal in terms of if they're running a project, they want to go full speed. And then as they slow anything down, they want to put the brakes on. We still charge, every one of those customers is paying an annual subscription in advance. So they are still pure subscription businesses. And as I mentioned, we flagged in June that Charter was slowing down. Unfortunately, our technology helped them go much faster on their California project. So that was the item there. But we'll do a lot more business with Charter and Cox Communications now, they're just merging those 2 businesses. They've become the biggest communications company in North America.
Simon Hinsley
ExecutivesThanks, Glenn. I believe we've got a question from Jackson. Jackson should be able to go ahead. We'll remove that one. Jules Cooper at Shaw and Partners.
Jules Cooper
AnalystsSo a couple from me. Just if we could, on that sort of project churn event, Glenn, you've highlighted that you've got a long-standing relationship with this customer. Do you expect that they would return to a similar level of spend in the coming year? Or is it something that you sort of don't have visibility on? But when there is work, they'll be giving you a call and they'll be a customer again. I just sort of want to get a sense for is this something that comes back again quickly in your mind? Or is it just sort of open-ended a little bit?
Glenn Milnes
ExecutivesI believe it does come back. We've worked very closely with Charter for a couple of years, met with them weekly on their project requirements. And they are our #1 reference customer actually in terms of when we put other communications companies onto the platform. And as I said, they operate across 41 other states. So yes, this is how the comms market operates. I mean they go in and they're running projects as fast as they can. These guys are interested in getting their fiber put up in a particular geography as quick as they can. In terms of visibility, I'll just be honest -- ferociously compete with one another -- they're very -- geographies. But they're investing massively for the next 5 years. So I think there's a really big opportunity with them. [Technical Difficulty]
Simon Hinsley
ExecutivesThat was my Internet reception. Jules, is that okay on your end? I think Glenn might be cutting out. I might need you, Paul, to jump in when need be.
Jules Cooper
AnalystsYes. Okay. I've got a couple for Paul. So just so we're clear, Paul, with the price increases that went through for Office Pro to sort of reflect the AI feature set in there, have they all -- so did that -- do they trigger on renewal? Or is basically the full benefit of that included in the ARR exit rate for FY '26? Or is it still to come as those customers renew at different points?
Paul Cardosi
ExecutivesSo you're right on the first point. We added the price increase. It came into effect when the customer renewed their contract. I would point out a couple of things. One is 50% of our Office Pro, which is where PolePilot is used, 50% of our renewals happen in the fourth quarter. So in terms of full year subscription revenue, we'll still see a lot of benefit from that price increase as we go into FY '27. But by March, I would say that quite a significant amount of our renewals had that price increase in it. So yes, it is in the ARR, but no, it's not in the full year subscription recognized revenue because as I mentioned, those renewals came in, in the January, February and March time frame.
Jules Cooper
AnalystsOkay. All right. Good. And then it's good to hear that the new products are on track. And I think you mentioned you expect they'll deliver more revenue than any other product that you've got. So that's really helpful. But just the comment around moving to customer beta now within the next 9 months, do you expect a significant contribution in revenue from that? Just sort of -- just trying to understand how much that beta testing might contribute in terms of revenue? Or does it not and revenue sort of comes later when they go live proper?
Glenn Milnes
ExecutivesYes. I think from -- can you hear me okay, Jules?
Jules Cooper
AnalystsI can now, Glenn.
Glenn Milnes
ExecutivesSorry about that. I don't know what happened. Yes, we expect to close contracts through the end of the third and the fourth quarter. So again, you'll see it in ARR, but it will flow through to recognized revenue in the following year for the same reason.
Jules Cooper
AnalystsYes. Okay. All right. And then just on the cost base, the closing cash looks good and great to see the milestone around EBITDA positive in the March month achieved. I just wondered if you could, Glenn or Paul, just make a comment. I mean from our cut of the numbers, it looks like your OpEx was largely flat half-on-half. But I was just sort of wondering with the new products, should we still expect that step-up in capitalized development in the second half?
Paul Cardosi
ExecutivesI can answer that, Glenn. So in terms of dollars spent, Jules, we did actually increase our second half spend by about 2% of revenue. So to really accelerate the product development, we did start to add more development resources. But you're not seeing that necessarily because the capitalization -- a lot of that work was capitalizable. So in terms of dollars spent, resources hired, it was about a 2% increase in R&D. But again, towards the end of the year, mainly in Q4, we did see a step-up in a lot of that cost getting capitalized.
Simon Hinsley
ExecutivesNext up, we've got James Lindsay.
James Lindsay
AnalystsJust interested in the transactional revenue margin, which has jumped around a bit. It looked like the sort of first cut was around about 50% in the fourth quarter versus 54.5% in the third quarter and obviously had been substantially lower in the first half. Just interested where sort of more sustainable numbers will be? Or will it be quite volatile with projects, et cetera?
Paul Cardosi
ExecutivesSo the first half, James, had a lot of U.S. resources doing a lot of the data -- the work that Glenn described. And so I would say Q1 is characterized by predominantly U.S. and Mexico resources doing the work. Second quarter, we had a restructuring cost in our numbers. So you saw the margin drop. And then as we got out of the second quarter into the third quarter, you saw margins improve both third quarter, fourth quarter. I would say that in the fourth quarter, the mix of projects were slightly less in terms of the average price we were seeing in the third quarter. But overall, 49% was the margin. I think it was low 50s, as you mentioned, in the third quarter. As we go forward, I would say that low to mid-40s is really where I would guide in terms of the go-forward transaction margin.
James Lindsay
AnalystsGot it. And just with regard to sort of the project completion that you mentioned, so thanks for the detail on that. Do you have any sort of visibility into other large projects that are starting because we haven't yet seen sort of a rebound in transactional volumes yet. So just keen on the visibility for '27.
Glenn Milnes
ExecutivesAre you referring to just the transaction piece?
James Lindsay
AnalystsYes, just transaction, yes. Yes, yes.
Glenn Milnes
ExecutivesYes. Most of the time, we are supporting communications companies, fiber companies with the transaction piece of the business. And that's where they all had a wobble with the new government administration, federal funding, regulatory rules, et cetera. And we are seeing a lot more confidence come back across the communications space. So there are some -- I hate the term, but green shoots in terms of hearing from our partners how they're planning to accelerate, but nothing imminent. I think importantly, what we've done is just reset the operating model to deliver those transactions so that it's profitable and we've got a variable cost base that matches variable revenue as these things eventuate. And as I mentioned, it's not -- it's an important part of our business because the market really appreciates the fact that we can do this for them. But obviously, our core business is growing the subscription software base. And the transaction and the training and the education are just a very important part of our market development essentially.
James Lindsay
AnalystsAnd then obviously, with PolePilot, looking like it's pretty successful without the churn as far as that sort of 10% price rise. Just sort of interested, I think if you -- on one of our other results call, you had said that you may review that pricing depending on how it sort of got implemented. So just interested, would you look at a second price event for that for '27 or '28?
Glenn Milnes
ExecutivesYes. We're constantly reviewing pricing and price optimization. We will raise prices through this year as a matter of course, from a CPI perspective. And then typically, we increase pricing when we release new features and new modules so that the value is justified. So that's still our intention. We've got some pretty solid plans now in terms of other automation that we can put into the product. And you should see one of those new automation tools coming to market very soon.
James Lindsay
AnalystsOkay. That's great. And obviously, things like PolePilot is embedded inside Office Pro. Just with regard to the new council-backed products, would they be like that integrated? Or would they be a stand-alone salable module?
Glenn Milnes
ExecutivesStand-alone salable module, but obviously integrated into the whole IKE platform. So these -- our products all work very well together, and they make the entire workflow faster and easier. And our objective is to build a platform that engineers the network through its entire life cycle, assessment, digitization, design, construction, maintenance. And so these modules are going to work together, but customers can start with any particular module. And we think that's extremely important in terms of winning this market. It's very hard to sell a whole platform to a utility because they're so big and they're so siloed. But if you can get in through one particular product module, that gives you the opportunity then to cross-sell. And we've got a lot of good examples of that now in terms of the cross-sell process.
James Lindsay
AnalystsYes, that's great. And with regard to that, I think, yes, the PolePilot might be around USD 2,000 a seat or something like that. Just with regard to the new module and sort of framing it as being well north of that. Can you give us sort of any sort of quantum? Is it sort of 2x or 5x? Or what sort of quantum could we consider a success?
Glenn Milnes
ExecutivesLook, I think we've still got the work to do to finalize where we think price can be optimized. It's always just based on value, value-based pricing. So we're working to understand where we sit that. So it's a little bit early, James, to probably put a number on that.
James Lindsay
AnalystsI thought I'd try anyway. And well done, obviously, on the ARR PoleForeman getting to $11 million. I think one other time, I sort of guessed it might be sort of halfway through what could be sort of end game for that. Do you have a view about where that could get to over time?
Glenn Milnes
ExecutivesWell, yes, we're optimistic. We want to go and win the other 3,000 utilities that we don't have today, including the 100 investor-owned utilities that we don't currently have. We've got 8 of the 10 largest, but we don't have the next 100. So there's potentially -- it requires a lot of sales effort and delivery, et cetera. But I think there's just such a big opportunity. It will take some time because shifting these work practices for a utility, a critical infrastructure business. They don't make fast decisions, but they make very deliberate ones. So yes, I think there's a long way to run with PoleForeman.
James Lindsay
AnalystsYes. And on that -- just on that sales staff, et cetera, where is that -- where are the sales number of staff versus where it was pre-raise? I mean have you already started to lift that number? Sort of just interested in either absolute or percentage terms?
Glenn Milnes
ExecutivesYes, we've got 12 quota-carrying salespeople, and then we've got a solution engineering group that work under sales. So that's pre-sales engineering and post-implementation. So it's a 16-person group. They've been very efficient. We've continued to just grow at 35%, 40% from a subscription growth rate pretty efficiently in terms of what we're spending on sales and marketing. So yes, looking at other items as well in terms of channel partnerships and other ways to efficiently kind of reach the longer tail of the municipality and cooperative market.
James Lindsay
AnalystsYes. And then maybe one for Paul, just with regard to sort of the AI adoption flagged as a sort of internally helping our operating leverage. Just interested in sort of quantifying where that growth in OpEx could go to. I mean obviously, it's been pretty impressive this year.
Paul Cardosi
ExecutivesI would say that the area we're focusing on first, James, is around development and product management. So Glenn briefly mentioned [ Vitruvius ], which is our proprietary system. And so as we look at taking the data that forms how we think about our product requirements and actually then take it all the way through to development and launch. That's where we're spending a lot of time with kind of the AI capabilities inside the company. And so as we see that, R&D is a big piece of our OpEx. And over time, I see that tracking down a lot faster than we would if AI didn't exist, James. It's probably a little bit too early for us to put a number on it. But as we progress as a company, I see that R&D percentage drop significantly, not because we're not innovating, but it's more because we're using a lot of the tools that are out there to really get products to market faster and code faster. But again, not ready to put a number on it just yet.
Simon Hinsley
ExecutivesJust a couple of questions left remaining. What makes up hardware and other revenue? And why has that decreased?
Paul Cardosi
ExecutivesThat's a good question. So the 2 primary revenue sources in there are hardware and training and development. So the training business has actually grown 8%. And the hardware is declining because of a business model shift, Simon. So typically, in the past, IKE sold the hardware device as a capital purchase. So customers would buy the device outright. And if you remember, we sell devices to collect data, allow customers to collect data. And we've shifted our model from being selling hardware as a capital item to more of a device as a subscription, which is a revenue number that sits inside our platform subscription category. So a lot of it is driven by business model shift away from one-time nonrecurring hardware sales to recurring Device-as-a-Service. So that's an intentional shift away from selling hardware as a CapEx item.
Simon Hinsley
ExecutivesAnd you mentioned AI at IKE as a business accelerant. How has this impacted the development of new products and talent at IKE? Does the company and/or its engineers have a token budget? And has the development of new products and a reduction in time lines due to improved engineering efficiency and are the new products more ambitious in terms of their intended features? Quite a bit in that.
Glenn Milnes
ExecutivesYes. So we've very intentionally sought to train the whole organization in terms of, we call it [ Vitruvius ]. So that's the IKE-specific AI engine. And we're using -- some of you are probably very familiar with this, but we're using a lot of very IKE-specific data and strategy documents. And obviously, database information, also a lot of our pillars in terms of how we run and how we engage from a CX perspective, that we're using Claude, [ code ]; project platform called Cursor, which is the code development engine; Notion, which is like the intelligence repository; and some other tools, but we've made it completely proprietary to IKE. We've built it. We're not using the general platforms that are available on the web. And we've also trained the whole business. We've used a group called Section AI, and they're world-class in terms of training and bringing a whole business up to speed on standardized use of these tools in a brand-safe way as well and data safe way in terms of use. And yes, the impacts are very dramatic in terms of productivity. It's really changed, I think, how to think about getting products to market because you can build things now much faster from a software perspective. And the constraint has become quite quickly distribution, how you get your products to market, how you support customers, brand, customer experience, those types of things, which really matter to electric utility and communications companies. So fortunately, we've again invested in our customer experience and our direct go-to-market model for many years now. Our NPS score is in the 90s, which is not common in terms of NPS, and that's because of how we go to market as much as our products. So yes, we just see this as an amazing opportunity. And obviously, it does change the way you think about scaling software development costs as you keep scaling the revenue lines and the go-to-market component.
Simon Hinsley
ExecutivesAnd just last question, just with regards to the broader industry and strategic nature of it. There's been interest in the past, both in IKE and you've looked at other acquisitions in the past. How should we look at that going to the future, both from an IKE perspective in terms of strategic interest and also just on the M&A front?
Glenn Milnes
ExecutivesWell, this industry has become a hot topic for investors, particularly the private equity community and also some of the strategic operators who are just looking at what is going to happen over the next 20 years and getting a foothold in terms of distribution power infrastructure. So that has become very lively. It wasn't the case 5 years ago, but now it's -- the world has really changed on that front. But -- and then secondarily, we are looking constantly at potential acquisition opportunities for IKE where it makes strategic sense for us. In terms of those pillars of operation that we talked about earlier, I think there are a couple of interesting businesses out there, a couple of interesting spin-out opportunities potentially. It's certainly nothing imminent, but things that we think could be valuable, and we can add, I think, a lot of capability to them in terms of like modernizing the technology stack and also improving brand and go-to-market. But the build-buy decision has changed with these tools that we've just talked about. So you can now build things faster. So I think that changes the way you think about valuation potentially. So yes, a few moving parts, Simon. I hope I answered that clearly enough.
Simon Hinsley
ExecutivesWell done, Glenn. That concludes the Q&A segment. I might just hand it back to you for closing remarks.
Glenn Milnes
ExecutivesNo. Thank you, Simon, and thank you, everyone, for joining. We've gone over time, but I appreciate everyone's time. And as always, both Paul and I are available any time to cover further questions or comments. Our contact details are at the front of this presentation. So thank you.
Simon Hinsley
ExecutivesThanks all for attending.
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