Kelly Services, Inc. (KELYA) Earnings Call Transcript & Summary
May 9, 2024
Earnings Call Speaker Segments
Operator
operatorHello, and welcome to the Annual Meeting of Shareholders of Kelly Services. Please note that today's meeting is being recorded. [Operator Instructions] It is now my pleasure to turn today's meeting over to Terrence Larkin, Chairman of the Board of Kelly. Mr. Larkin, the floor is yours.
Terrence Larkin
executiveGood morning, and welcome to Kelly Services 2024 Annual Meeting of Shareholders. I am Terrence Larkin, Chairman of the Board. I am pleased to have you join this webcast, and I'd like to start by thanking Kelly's Board of Directors, all of whom are joining us today, and thank you to Kelly's leadership team members and other employees and guests from around the world who also have joined us. In 2020, we began holding our annual meeting virtually to protect the health and safety of our shareholders, employees and other guests. This format has proved beneficial by allowing all shareholders regardless of location, the ability to participate in the annual meeting safely and more efficiently. And the general response from shareholders has been positive over the last couple of years, prompting us to adopt the virtual format going forward. 2023 was a year of transformative action as we set out to build upon the progress achieved on Kelly's specialty growth journey. Amid persistent headwinds that impacted demand for staffing and recruitment process outsourcing services in Science, Engineering & Technology, Professional & Industrial and Outsourcing & Consulting, we captured growth in resilient markets. Our Education segment and higher-margin outcome-based solutions in P&I continue to demonstrate resilience amid a challenging operating environment. With our motivation on driving results in the near term, we remain focused on the future as well, driving significant progress on our transformation initiatives, optimizing operations sustainably, shifting to a higher margin, higher growth business mix, implementing strategic restructuring actions that further streamlined Kelly's operating model, accelerating profitable growth by creating long-term structural improvements across the enterprise to significantly improve the company's EBITDA margin. And in early January, completing the sale of Kelly's European staffing operations, unlocking more than $100 million of capital and additional net margin expansion. The Board is pleased with the progress the company has achieved while persevering through ongoing headwinds. Looking ahead to the future, we are committed to driving efficiency and effectiveness, sharpening our focus to capture increased customer demand and accelerating profitable growth. With the board's unwavering support, the company has taken a transformational step forward on its specialty growth journey through the acquisition of Motion Recruitment Partners, which we recently announced. We are confident that the addition of MRP's portfolio of businesses will enhance Kelly's revenue growth potential and accelerate EBITDA margin expansion, forming the basis for substantial long-term value creation. Kelly's President and CEO, Peter Quigley, will provide more detail about Kelly's ongoing transformation and the impact of the company's latest acquisition. On behalf of the entire Board of Directors, I would like to thank Don Parfet for his distinguished leadership as Chairman of the Board of Directors during the past 5 years. Kelly has benefited immensely from his guidance and insights as we have positioned the company for the future. We are grateful for his continued service on Kelly's Board as an independent director. Following my remarks, we will address questions submitted from Class B shareholders relative to the proxy items voted on during this meeting. General questions from Class B shareholders will be addressed after Peter's comments. The questions from shareholders may be submitted in the Q&A text box field provided on the web portal at any time during this meeting. A playback of this meeting will be available on our virtual shareholder meeting site within 24 hours, and it will remain available until the 2025 Shareholders' Meeting. The agenda and meeting guidelines for today's meeting are also posted on this meeting website. Before moving to the business portion of our meeting, I'd like to introduce the members of your Board of Directors. In addition to myself, the continuing members of Kelly's Board of Directors are: Gerald Adolph, George Corona, Robert Cubbin, Amala Duggirala, InaMarie Johnson, Leslie Murphy, Donald Parfet and Peter Quigley. I would like to thank my fellow Board members for their leadership, dedicated service and contributions to Kelly. We will now move to the business portion of the meeting and officially call the meeting to order. Vanessa Williams, General Counsel and Corporate Secretary of Kelly, who serves as Secretary of this meeting, certified that on April 15, proper notice of the date, time and meeting purpose, along with the web address for today's virtual meeting, was provided to all shareholders of record on March 21, 2024. The proxy holder appointed by the Board to vote on behalf of the shareholders at this meeting is Vanessa Williams. At this point in the meeting, the Chair officially appoints Cynthia Mall from the Office of the Corporate Secretary as the Inspector of Election. And I'm pleased to announce that there are present by proxy a sufficient number of voting shares of the company to constitute a quorum. At this time, any Class B shareholders who are logged in, but who have not already submitted a vote of their shares may do so now by clicking the vote button on your screen. The first item of business is the election of 9 directors. As identified in the 2024 proxy statement, the 9 director nominees standing for election are Gerald Adolph, George Corona, Robert Cubbin, Amala Duggirala, InaMarie Johnson, Leslie Murphy, Donald R. Parfet, Peter Quigley and myself. I will now entertain a motion for their election.
Vanessa Williams
executiveMr. Chairman, I am Vanessa Williams, a Class B shareholder. I move for the election of directors for a term expiring at the Annual Meeting of Shareholders in the year 2025 or until the election and qualification of their successors.
Terrence Larkin
executiveThank you, Vanessa. Is there a second to the motion?
Olivier Thirot
executiveYes, Mr. Chairman, I'm Olivier Thirot, a Class B shareholder. I second the motion.
Terrence Larkin
executiveThank you, Olivier. The second business item to consider is the proposal to approve by advisory vote the company's executive compensation. Is there a motion to approve this proposal?
Vanessa Williams
executiveI move the adoption of the compensation of the named executive officers, commonly known as say on pay as disclosed in the company's 2024 proxy statement.
Terrence Larkin
executiveThank you. Is there a second to the motion?
Olivier Thirot
executiveI second the motion.
Terrence Larkin
executiveThank you. The third item of business is to consider the proposal to approve the amendment of the company's restated certificate of incorporation to reflect updated Delaware Law Provisions permitting officer exculpation. Is there a motion to approve this proposal?
Vanessa Williams
executiveI move the adoption of the amendment of the company's restated Certificate of Incorporation to reflect updated Delaware Law Provisions permitting officer exculpation as disclosed in the company's 2024 proxy statement.
Terrence Larkin
executiveThank you. Is there a second to the motion?
Olivier Thirot
executiveI second the motion.
Terrence Larkin
executiveThe fourth and final business item of business to consider is the proposal to ratify the appointment of PricewaterhouseCoopers as Kelly Services independent registered public accounting firm for 2024. Is there a motion to approve this proposal?
Vanessa Williams
executiveI move that the proposal to ratify the appointment of PricewaterhouseCoopers as the independent registered public accounting firm for the year 2024 be approved.
Terrence Larkin
executiveThank you. Is there a second to the motion?
Olivier Thirot
executiveI second the motion.
Terrence Larkin
executiveThank you. Cynthia, what are the results of the election on the 4 proposals?
Unknown Shareholder
shareholderWhile a final tabulation will be made following today's meeting, all 4 proposals are approved, having received the necessary vote of the Class B shares outstanding and entitled to vote at this meeting.
Terrence Larkin
executiveThank you. At this point, we will address any questions or comments received from Class B shareholders on the proposals.
Vanessa Williams
executiveAt this time, Mr. Chairman, there are no questions in the queue.
Terrence Larkin
executiveThere being no questions being submitted from Class B shareholders on the proposals, I will ask for a motion to adjourn the business meeting.
Vanessa Williams
executiveMr. Chairman, I move to adjourn the meeting.
Terrence Larkin
executiveThank you. May I have a second to that motion?
Olivier Thirot
executiveI second the motion to adjourn the meeting.
Terrence Larkin
executiveThank you. The motion is carried, and the business portion of the meeting is adjourned. And now I'd like to invite Kelly's President and CEO, Peter Quigley, to provide you with an update on the state of the company. Peter?
Peter W. Quigley
executiveThank you, Terry, and hello, everyone. It's great to be with you today for our 2024 Annual Meeting of Shareholders. Before I begin, I'll refer you to the safe harbor statement that's included as part of the rules of conduct and agenda slides found on both the annual meeting website and on kellyservices.com. This applies to any forward-looking statements that I may make as part of my comments during today's webcast. As Terry noted, 2023 was a year of significant progress for Kelly. We began the year with a clear vision for the company's future, improved profitability, sustainable growth and greater value creation for all our stakeholders. Notwithstanding ongoing macroeconomic uncertainty, we focused on what we can control, navigating a challenging operating environment while executing on our vision with urgency and agility. Amid persistent headwinds that reduced demand for staffing and outsourcing services in some areas, we captured growth in more resilient markets. Kelly Education was a high-performing asset within the company's portfolio, growing 27% through improved fill rates, strong demand from existing customers and new customer wins. In Professional & Industrial, revenue from higher-margin outcome-based solutions also increased as demand for value-added services remains steady. Concurrent with our focus on driving near-term results, we embarked on a transformation initiative to optimize operations in a sustainable manner, unlock additional value-creating opportunities and accelerate profitable growth on our specialty journey. As part of the initiative, we committed to making long-term structural improvements across the enterprise to significantly improve Kelly's EBITDA margin. Following careful analysis, we took swift and decisive action to deliver on our commitment. In July, we implemented strategic restructuring actions that further streamlined Kelly's operating model. The actions included the difficult decision to implement a workforce reduction plan to simplify Kelly's organizational structure, renegotiating supplier agreements and revamping the company's performance management process. These actions have delivered a structural reduction in the company's cost base and a significant improvement to EBITDA margin, which reached 3.2% on an adjusted basis in the first quarter of this year. This is a step change from the company's recent average of approximately 2%. With the efficiency measures in place, we pivoted to the second phase of our transformation, driving growth. In this phase, we undertook several strategic initiatives to increase top line results over the long term. They include a comprehensive strategy to deliver the full suite of Kelly's Solutions to the most critical accounts more efficiently and effectively. This approach will accelerate our progress on capturing share of wallet, shifting Kelly's business mix and optimizing costs over a large subset of the business. In Kelly's Professional & Industrial segment, we implemented an enhanced localized delivery model to meet commercial and light industrial talent and customers where they are. Underpinning this model is a network of physical branch locations and the Kelly Now mobile app to quickly address customer and talent needs and uncover deeper insights into local market dynamics. We also took bold steps in 2023 to optimize Kelly's portfolio of businesses and unlock capital in support of our specialty strategy. In November, Kelly entered an agreement to sell its European staffing business for more than $100 million. Transaction, which closed in January, sharpened our focus on higher margin, higher growth MSP and RPO solutions Global and specialty outcome-based and staffing services in North America. It accelerated our transformation efforts as well, delivering an additional 40 basis point benefit to Kelly's EBITDA margin. Having added significant capital to Kelly's available liquidity, we redoubled our efforts to identify high-margin, high-growth inorganic opportunities aligned to our specialty strategy. Subsequently, Kelly announced that it entered an agreement to acquire Motion Recruitment Partners, a leading specialty talent solutions company in what will be the largest deal in the company's history. The addition of MRP's portfolio of companies will significantly strengthen both the scale and capabilities of Kelly's staffing and consulting solutions across technology, telecommunications and government specialties in North America and RPO solutions globally. This represents a transformational step forward on Kelly's specialty growth journey that redeploys capital to a business with a highly attractive financial profile and assets in which Kelly is well positioned to invest and grow over the long term. Through the progress the Kelly team has delivered to date, we have laid the groundwork for 2024 to be an inflection point in the company's journey. I am confident, this is the start of a new era of profitable growth, a year in which we will begin to reap the full benefits of our transformation and create value for all of Kelly's stakeholders. In closing, I would like to thank Kelly employees for their dedication to serving Kelly, our clients and our talent throughout our growth journey. I'd also like to thank our Chairman for his leadership of the Board, and each of our Board members for their unwavering support and their commitment to Kelly. And to our valued Kelly shareholders, thank you for your confidence that Kelly's best days lie ahead. I share that confidence, and I look forward to providing updates as we accelerate forward on our specialty growth journey.
Terrence Larkin
executiveThank you, Peter. We will now address general questions received.
Vanessa Williams
executiveMr. Chairman, there have not been any questions received in the portal.
Terrence Larkin
executiveThere being no questions, I hereby adjourn this meeting. Thank you for attending this morning. And as a reminder, if you have any questions at any point, please reach out to our Investor Relations department at (248) 251-7264. Thank you.
Operator
operatorThank you. This concludes the meeting. You may now disconnect.
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