MAS Financial Services Limited (MASFIN) Earnings Call Transcript & Summary

February 11, 2021

National Stock Exchange of India IN Financials Consumer Finance earnings 61 min

Earnings Call Speaker Segments

Operator

operator
#1

Ladies and gentlemen, good day, and welcome to the Q3 FY '21 Earnings Conference Call of MAS Financial Services Limited hosted by Edelweiss Broking. [Operator Instructions] Please note that this conference is being recorded. I now hand the conference over to Mr. Jigar Jani from Edelweiss Broking. Thank you, and over to you, sir.

Jigar Jani

analyst
#2

Thank you, Inda. Good afternoon to everyone who has joined on the call. On behalf of Edelweiss Broking Limited, I welcome you all to the Q3 FY 2021 Earnings Conference Call for MAS Financial Services Limited. To discuss the earnings and the business strategy we have with us today, Mr. Kamlesh Gandhi, Chairman and Managing Director; Ms. Darshana Pandya, Executive Director and CEO; Mr. Ankit Jain, CFO; and the senior management from the company. I now hand over the call to the management team, who will give us a brief overview of the operations and the business strategy, post which we can have a Q&A session. Thank you, sir, and over to you.

Kamlesh Gandhi

executive
#3

Thank you, and good evening, everybody. I would like to start this session by paying our heartfelt respect and tribute to our departed Co-founder, my brother, my father and my mentor for 54 years, Mr. Mukesh Gandhi. While we are in this brisk, but the family and team MAS is very resilient and confident of marching ahead on its mission of excellence through endeavors. And as a hallmark of a true leader, Mukesh Gandhi, in order to focus on his health, had passed on the execution responsibilities to his next team in 2018 itself, ensuring a very seamless and an efficient transmission. So may his soul rest in peace, while we'll miss his dearly, but we have decided to remember always -- to remember him always fondly and carry on with the same vigor on our mission of excellence through endeavors, and we are confident of doing the same. Now coming back to the performance on the quarter. As we know, we are slowly moving out of this pandemic era, and hopefully, we should be out within next 2 quarters in terms of the overall health and vaccination also in place and so on and so forth. And we expect the businesses also to come back to normal within a quarter or so. But as we are all aware about our strategy that we have always been a cautious funder, and we always put precedence to quality and profitability over just building up the books. And this quarter was no different for us in terms of how we executed our strategies this quarter. The first and the foremost, the strength of any lending institute is its capital. We spend on a very solid capital adequacy of 30% plus, with a very strong liquidity of INR 1,000 crores plus, and overall, a very stable asset quality at 1.33%. And if you take the Supreme Court dispensation at 1% net NPA. But however, we focus on that 1.33% in all our execution plans. So with a high collection efficiency, with a cautious approach on disbursement because we personally believe that as soon as the economy starts, we'll have to wait for some time before we really disbursing normally. We could actual disbursement of INR 1,000 crores and with a very high collection efficiency of almost at a pre-COVID level of around 96% plus. We had ended up with an AUM of close to INR 5,100 crores or INR 5,057 crores precisely. For the quarter, we had a profit of around close to INR 36 crores. And as I mentioned, with a very robust asset quality and focus on maintaining good amount of liquidity, which will gradually decrease as we move over a period of time. Once again, I would like to reiterate that the segment in which we are working with our direct distribution of 3,500 centers or beat our distribution strength through NBFCs, we are in a constant vigil, and we are evaluating the ground-level situation as to how we can jack up the disbursement. And our strategy has always been to understand the market thoroughly before we come back to normal disbursement, which fully can start to a major extent from Q4. And then Q1 onwards, we can see normalcy coming back. Obviously, with a caveat that should get an opportunity to create quality assets because with the fundamentals what we have, it is just a matter of time whereby we can, once again, move back to our normal growth of around 20% to 25% and continue our very strong compounding story. If you see our investor presentation, over the span of 25 years, it is 30% plus amidst all the odds we have seen over all these years. So we are quite confident of capturing the opportunity as it comes along. Once the things are normalized. We're riding on a very strong fundamentals, on a very strong asset quality. And while Darshana will take you through the comparative numbers that we all agree that there is no time to compare the last year or the last quarter with the current year and the current quarter. So rather more focused on the stand-alone numbers for this quarter and for 9 months, we stand at a profit of around INR 107 crores as on December 2020. We -- as I'd like to repeat that we stand on a very firm fundamentals, and we are all ready to capture the opportunity, but putting quality and profitability on the top priority evident from the working what we have done so far by maintaining the asset qualities and creating more than sufficient buffers. Our buffer stands at around 1.67% of our net own book assets, which is more than sufficient looking to the current situation. I will request Ankit to take you through the liability management and then Darshana will take you through the numbers in detail for your better understanding. Ankit, if you can brief them on the liability management?

Ankit Jain

executive
#4

Thank you, sir. Good afternoon all. Just an update on the liability management, the company through sufficient liability management was able to maintain healthy liquidity buffer of around INR 1,000 crores and unutilized cash credit facility of around INR 500 crores, which is -- in total is around INR 1,500 crores, the liquidity buffer which we had as on December 31. In the recent, the company had sanction on hand to the tune of INR 1,850 crores in the form of term loans and direct assignments which we'll be utilizing over the current quarter as well as the first quarter of the next year. If it tell about the fund which was raised in the last quarter, we did around INR 103 crores direct SME transaction with the various PSU banks. And we have around INR 1,000 crores sanction on hand, which will be utilized in the coming quarters. The company has available cash credit facility of around INR 1,800 crores, out of which we utilized around 65% to 70%, and rest, we have kept as a liquidity buffer. We were able to roll over around INR 1,100 crores short-term working capital loan, which are supplement to this cash credit limit. The company leased around INR 35 crores term loan during the quarter. This helped us to further strengthen the asset liability maturity pattern. And the company further has more than INR 850 crores sanction on hand, which we utilize in the coming quarters. The company has assessed the -- its structural liquidity for the period ended December 31, 2020. And the further assessment, there were no negative impact on the liquidity and the cash flow in all the cumulative buckets stand positive. Company has also stress tested in a liquidity model and is comfortably placed to meet its repayment obligation for the entire year. In the next 1 year, the repayment obligation would be around INR 500 crores. If I tell about the capital adequacy, it is around 32.61%, with a Tier 1 capital of 30.35%. Thereby, as per the regulatory guidelines, we are to maintain Tier 1 of 10% and the Tier 2 of 5% minimum. With the debt equity, we have around 2.64x. So we are very well placed for the next phase of growth in the coming quarters. And I would like to further reassure that the company and marketing will continue to manage the liability efficiently in the past owned by our beloved sir, Mukesh sir. Thank you.

Darshana Pandya

executive
#5

Thank you, Ankit. So now just to give you about the performance of the quarter. I'll start with the disbursement. Disbursement for the quarter was INR 1,031 crores and as compared to INR 820 crores last quarter, which is 26% rise comparing to last quarter and resulting into the ramp of INR 5,055 crores. Profit before tax for the quarter was INR 48.38 crores, and PAT for the quarter was INR 36.18 crores. And if you look at the 9 months number, PBT was INR 142.93 crores and PAT was INR 106.98 crores. If you look at the quality of assets, without considering this Supreme Court dispensation, our gross Stage 3 was at 1.70% and net Stage 3 was at 1.33%. Now as mentioned by Kamlesh sir in his opening remarks, like these 2 periods are not comparable, but if we compare the PBT impact with the last corresponding period, for the quarter, there is a contraction of 25% in PBT and PAT. And for 9 months, contraction of 21.38% in PBT and 18.99% in PAT. Now coming to our housing finance company. Our AUM stands at INR 277 crores as on December 31. PBT for the quarter is INR 60 lakhs. PAT for the quarter is INR 46 lakhs. And for 9 months, PBT is 3 crores 51 lakhs and INR 2.68 crores was the PAT for 9 months. Here also the comparison with corresponding period, rise in PAT for the quarter is 19.72%, and the rise in PAT for 9 months is 3.08%. As far as our portfolio quality is concerned, without considering Supreme Court dispensation, gross Stage 3 is 0.36% and net Stage 3 for the housing finance is 0.26%. And here, once again, I would like to mention that this is without considering COVID -- special COVID provisioning. This is after considering normal provisioning only. So with this note, I would request Kamlesh sir to take it forward.

Kamlesh Gandhi

executive
#6

So we are open for any questions. Any of the -- anybody would like to ask, we'll be more than happy to address their queries.

Operator

operator
#7

[Operator Instructions] Our first question is from the line of Bharat Shah from ASK Investment Managers.

Bharat Shah

analyst
#8

I want to express my condolence for Mukesh bhai's departure. Just wanted to raise one important issue what I felt. While we over the period of time know that MAS has been conservative in approach, quality of the book is very vital. The business to be written is to be quality business, and you can't chase a business for the sake of it. And all very sound fundamentals. Good return on asset, healthy return on equity and all absolutely correct fundamentals. But in these 9 months, while clearly pandemic is being a challenge and challenge for every lender, whether banks or otherwise. I thought things have been opening up for the other lenders. The first quarter, everybody to and had a challenge. Second quarter, there was some kind of getting on the feet. And in third quarter, very clearly, we are seeing signs of growth and readiness to grow at a much faster pace. Are we heavy kind of shrunk into the shell within where we become too conservative and denying an opportunity to us because keeping excess liquidity in the finance form, I won't regard this necessarily as a virtue. That is a virtue when there is a challenge. But ultimately, money has to be utilized and it is good to create value. So are we becoming too conservative in heavy kind of shrunk and become too cautious and risk cover?

Kamlesh Gandhi

executive
#9

Thank you, Bharat ji, for your -- for expressing your feelings. And coming back to our approach. Now I personally see that is a very simple logic here. 9 months, April to December, till August, everything was practically not functional. And from September to December, with an average efficiencies of the businesses we work with, anywhere between 40% to 70% increasing progressively, giving us a comparative 30% working as compared to last year and a contraction of 15% of AUM, is, I think, given. While I can -- I will not be a position to talk about other lenders, different lenders or different strategies, but we probably believe this is not the right period to focus on the top line. We would -- we have demonstrated our capabilities to grow continuously at 15% to 25% over last 25 years. And once thing normalizes, we don't see why we cannot achieve that. But we firmly believe that this is not an on off switch that once it starts, the lending should also start at the same pace. So we are -- and especially to the consumers who we are -- especially to the customers who we serve to, the informal class of the society are always vulnerable. So while there might be opportunities, we might have tightened our credit, I will not call it as going to the shell, but we'll use the word of extra cautious and prudent, which we will -- where we would try to normalize over next few quarters. I would refrain from giving any growth numbers still for 2 quarters because I think that growth in the segment where we work, there is an enormous opportunity. The only thing is that to navigate this through this time successfully and fundamentally very strongly. And if you see our disbursement for Q1 was nothing, Q2 was INR 800 crores, Q3 was INR 1,000 crores. So as Darshana mentioned, we grew by 26% from Q2 to Q3. But for companies like us whose loan cycle is anywhere between 18 to 24 months and when you have around 96% of the recovery, the result will be little in AUM, and that would be the tune of around, 12% to 15%. So achieving around 85% of what we were last year, despite of the fact that in 9 months, we have got only 30% or practically 3 months to work full-fledged and that too after such a big shock to the economy, I think we would justify our strategy, especially based on our experience. Coming on the liquidity buffer. Liquidity buffers are not -- I understand that liquidity buffers beyond a point is a negative carry. But here, if you see what happens is that you cannot predict the disbursements in such uncertain times. So from INR 1,600 crores, we have reduced to INR 1,000 crores. And from Q4, it is further reduced. And once we have line of credit accrued and sanctioned, it is incumbent on us to draw certain lines for our long-term relationships. So while we are aware of not holding on much more liquidity, at the same time, looking to the current situation, it was prudent to honor the commitment for -- in interest of the long-term benefit of the company and gradually decreasing it, which we've already demonstrated in our working that from INR 1,600 crores to INR 1,000 crores. And once again, we will reduce it. So all in all, I think the strategy of -- especially with the class we are working, the strategy of growing cautiously will be the beneficial -- will be beneficial to all the stakeholders. And we'll need to wait for a few quarters before we really come back to around 15% to 22%, 25% growth. And even on -- even by observing such conservatism also as you remark, we stand on healthy numbers on ROEs and drawer. So let me assure you that once things are back to normal according to our assessment because things becoming normal as per the economic surveys or we just comparing with other lenders will not be the right thing to do for us. So we'll be coming back to the normal soon, let us hope that things normalizes and we come back to our 15%, 20% growth.

Bharat Shah

analyst
#10

So thank you, Kamlesh bhai. Basically, we are saying that we have all opportunity to grow. Our clients say it is for us to choose when we want to grow. But given the fact that the kind of clients that we saw, there is that inherent vulnerability and therefore, prudent and cautious stance may be better rather than get aggressive even efficient. So it's not actually we are denying ourselves. We are just being wise, is what you are trying to say?

Kamlesh Gandhi

executive
#11

Yes. Because secondly, is a practice to believe that any of the lenders reaching around 80%, 85% of his last year's volumes is also a commendable job. It is not -- it is not creating problem in the quality or liquidity because hardly -- we will be having around 50% of the work done during this year. And lending is a business that any business will affect our balance sheet. We sold to 200 different categories of customers and to assess those people and to see to that, that they're back on track the way they can borrow and repay, I think even reaching around 85% of what is a last year will be a good job done.

Bharat Shah

analyst
#12

Good. No, I appreciate. I just wanted to understand what exactly the thought passage. So that's perfectly understandable. So for next 2 quarters or so, still we will be relatedly being more watchful, though we may grow on a quarter-to-quarter basis?

Kamlesh Gandhi

executive
#13

Yes. Now we have to take a new guard on growing on quarter-to-quarter because -- and then we'll catch up on a year-to-year basis. This is how we are internally planning.

Bharat Shah

analyst
#14

And on asset quality, our buffer or the provision that we're achieving in the balance sheet today is how much percentage of assets?

Kamlesh Gandhi

executive
#15

1.66% of our own book assets.

Bharat Shah

analyst
#16

So 1.66%, yes, you mentioned.

Kamlesh Gandhi

executive
#17

COVID provisioning. That is only COVID provisioning, and this is a special provisioning. The rest is different.

Bharat Shah

analyst
#18

Can you repeat that, Kamlesh bhai?

Kamlesh Gandhi

executive
#19

The special provisioning is 1.66%.

Bharat Shah

analyst
#20

Okay. And total is a provision that we're achieving in the book today?

Kamlesh Gandhi

executive
#21

I think that will be another 1.25% of provisions. So we have close to INR 95 crores to INR 100 crores of total provisioning, standard asset and everything.

Bharat Shah

analyst
#22

Okay. So that I suppose should take care of any worse kind of a contingency in the situation, I suppose, given generally, your credit cost has been so much lower, even after taking into account COVID situation plus the hit on account of that Orissa NBFC. We said we -- it should take care of worst contingency, I suppose.

Kamlesh Gandhi

executive
#23

I've always maintained that as a lender and we are always leverage. While we are very moderately leveraged, but as a lending institute, the characteristic of a lending institute of leveraging and delivering our return on capital employed, it is always good to create and capitalize on the chances whenever you get chances to create buffers and that is what we are following.

Operator

operator
#24

Our next question is from the line of from [indiscernible] Axis Securities.

Unknown Analyst

analyst
#25

Sir, I had a couple of questions. So the first one would be on what kind of disbursements. I understand there will probably focus going to Q4. So would it be good to assume that maybe we could start business as usually from second half of FY '22? Or could that be earlier? Because in Q4 last year, we've missed out on about INR 300-odd crores of disbursement. So do you see that picking up earlier? Or how would you want to -- any light on that?

Kamlesh Gandhi

executive
#26

So on disbursements, we are taking Q1 -- sequential Q-on-Q targets. We were 800,000 this quarter. We will limit ourselves targeting Q4, and that should be anywhere around INR 1,200 crores, INR 100 crores here or there, but with a caveat that will -- it will get the right type of opportunity. So it will be safe to assume that from INR 800 crores to INR 1,000 crores to around INR 1,200 crores is a good number to assume for Q4.

Unknown Analyst

analyst
#27

Okay. Okay, sir. And also on -- it was earlier mentioned that the micro enterprise loans will be the ones to pick up faster. However, it was in last quarter also this quarter also, they have seen the sharpest degrowth. So how do you see your opportunity in those loans going ahead? And if you could quantify what kind of pre-COVID levels have your borrowers in this category reached? Also, if these loans would be your key growth drivers going ahead?

Kamlesh Gandhi

executive
#28

Micro enterprise loan and small and medium enterprise loans have remained and will remain our key drivers for growth. In terms of comparative figures, as I remarked, last year and this year they're not comparable. So it will be better if we see on a quarter-to-quarter sequential basis, and on a sequential basis, we will definitely see an increase that given the -- once again, I will put a condition here that if we see the right type of opportunity in terms of the quality of the assets, I think the key driver will remain MSME. And it's just a matter of few quarters being the market being so wide, while we will try very earnestly to see to that, that we identify the opportunities to reset a particular disbursement levels. But the disbursement target will be based on quarter-to-quarter.

Unknown Analyst

analyst
#29

Okay. So lastly on your OpEx part. We've seen a sharp degrowth in OpEx, especially on the employee expenses part. So we'll probably -- so currently, I think your cost-to-income is around 16% or 17-odd percent for 9 months. How do you see your cost to income shaping up going ahead? Will probably exit at FY '21 with cost to income of 18%, 19-odd percent versus our usual run rate of, say, 22%, 24%? Any guidance on that?

Kamlesh Gandhi

executive
#30

I think normalcy will disperse OpEx expenditure also because what happened that in 9 months, there were some -- as you know that there were so many things happening. And not us and each every company on the horizon, were trying to seclude that data or they can reduce their costs. And in that endeavor, we could reduce it from, say, our conditional 22%, 23% to 17%, 18%. But on quarter-to-quarter, it will grow. And I think within a few quarters, it can reach back to normal. Normalcy of OpEx is one sign of normalcy in disbursement, too. So it will gradually increase and come back to that level.

Unknown Analyst

analyst
#31

Okay. Sir, last question. Have we restructured any loans in this quarter?

Kamlesh Gandhi

executive
#32

We are into MSME. So we have time up till March. So as I have always share with all of you in earlier con calls also that we are not much in hurry to restructure loans. We are taking the complete information. We are understanding the client profile. And while we are open to help the people not to list of the credit history, given the differentiation of restructuring, it will be done very cautiously. And as we envisage right now, it will be -- it can be at around close to 1% of our total AUM.

Operator

operator
#33

Our next question is from the line of Bhavesh Kanani from ASK Investments.

Bhavesh Kanani

analyst
#34

Yes, sir. Am I audible?

Kamlesh Gandhi

executive
#35

Yes.

Bhavesh Kanani

analyst
#36

Sir, my question was on pro forma GNPA. Is the number that you have reported, 1.32% GNPA, I guess, that is after removing accounts where Supreme Court verdict is effective in terms of not recognizing NPAs. So what would be the pro forma GNPA for us, sir?

Kamlesh Gandhi

executive
#37

If we don't consider Supreme Court verdict, advisory is 1.7% and 1.33%. GNPA would be 1.7 and net NPA will be 1.33%. And if you apply Supreme Court's advice of not recognizing those accounts as NPA, it is 1.33% and 1% NNPA.

Bhavesh Kanani

analyst
#38

Okay. So against this 1.7%, in an earlier response, you had mentioned that we are carrying 1.66% the special provision. Broadly covered on pro forma as well.

Kamlesh Gandhi

executive
#39

Yes, yes. So that is a global provisioning because you can expect things coming from Stage 2 to Stage 3 and so on. So we are talking about 1.66% on loan book assets. But this is also a perspective, that this is as good as our Stage 3 net NPA.

Bhavesh Kanani

analyst
#40

Okay. And any restructuring or reschedulement we've offered to any borrowers?

Kamlesh Gandhi

executive
#41

We will definitely offer for the ones who we find married that once restructured, they can carry on their repayment successfully, so as not to disturb their credit history. So the major intention of RBI of restructuring was to facilitate borrowers not to disturb their credit history and the future borrowings thereof. So we will be going by that lines. And as I shared with the earlier caller, it can be around 1% for AUM. This is what we see.

Bhavesh Kanani

analyst
#42

Okay. And taking the Bharat bhai's question further. On growth aspect, you did mention that it makes sense to be a little conservative even though for rest of the NBFCs lenders, growth seems to be kind of coming back. Now when I'm looking at the micro enterprise loans, not even SME, which are 2 of the largest products, I request you to share some specific concerns you still have running in your mind, which is leading you to be cautious still? Is it -- I mean, is it that your credit filters are still not giving you comfort or your credit filters have been tightened during the pandemic or the demand itself is not as strong as it was earlier?

Kamlesh Gandhi

executive
#43

See, there's never been a lot of demand in the segment we are working, MSME. The challenge lies in delivering quality credit, which is in the interest of -- more in the interest of the borrowers than the lenders. So whenever we talk about a cautious disbursement, and it is more on the lines of we trying to assess the situation at the ground level, we try to understand the real cash flows obviously post-COVID and only around 2, 3 months of working, it is difficult to establish the consistencies of the cash flow. So these are all the issues which comes to the fore when we try to assess the credit worthiness. So it is more on the account of how to judge their cash flow because this is cash flow-based lending. And I need some time post-COVID to understand their cash flows before we really come back to the normal trajectory of growth.

Bhavesh Kanani

analyst
#44

Okay. And lastly, sir, any update on the [indiscernible] entity on which we had provided last quarter? Any further action on that front?

Kamlesh Gandhi

executive
#45

The efforts are going on. A third-party administrator has been put on the company. The collections have started. And in 1 quarter, they've collected close to INR 15 crores what I am told. We will have the -- we have very regular reviews with the administrator and full efforts are being made to recover as much as we can. Difficult to tell how much we will, but we are looking at one link of the chain at a time. Currently, it was to appoint administrator, appoint recovery agencies, appoint a company who can really work and step in their suit, that has been done. And full-fledged efforts are done maybe on the recovery part on the legal side to cite examples for other borrowers. So this is the latest update.

Operator

operator
#46

[Operator Instructions] Our next question is from the line of [ Madhu Chan Nade ] from MC Research.

Unknown Analyst

analyst
#47

I have a couple of questions. So the first one, which has been asked by quite a few other participants, I'm sorry, I'm repeating it. I wanted to understand that the ground reality that you see as far as your borrowers are concerned, are they tad worse what you had seen in the aftermath of demon. Is that the reason for the caution? Or have you tightened the underwriting standards post-COVID?

Kamlesh Gandhi

executive
#48

So if I share with you I will not compare this with a demon, given the length of the crises what we have gone through. So demon was for a couple of months and then people adjusting on the getting currencies and so on. So this is not comparable to demon. Secondly, as I shared with the other callers is that while we are seeing improved activities at the ground level and the improved performance at the ground level, this is the time to assess the consistencies of the cash flow. That is what we are trying to do is that we are trying to assess the consistencies of the cash flow post-COVID and understanding the changes in their business model and their propensity to earn, borrow and pay. So this not comparable with demon. There's something more severe than demon in terms of the impact on the borrowers' livelihood. They are slowly picking up, they are coming back to the normal. The smaller ones are coming fast -- coming back fast. We are witnessing around 70% to 80% of the recovery in their activity. But now we are waiting for the consistency in the cash flow and to understand that there has been any change in their business model or other dynamics. So that is how we are trying to assess the cash flow of these borrowers and then lend to them.

Unknown Analyst

analyst
#49

Yes. My second question is a little -- a bit of a long-term question. Quite a few of this new age FinTech are trying to target the same customer segment that you cater to. And a couple of -- not couple of, one particular large consumer financing company has also decided to go big on FinTech. What is your thought on this whole thing? And do you think, as a company, you also want to walk that path at some future date?

Kamlesh Gandhi

executive
#50

So the -- given -- we all know the size of this market, and there are various segmentation in this market. So the ones who really qualify for FinTech will be at least 3, 4 notches above whom we are serving. And to serve the customers who we are serving only through FinTech, a few of them are experienced business into very high delinquencies, raising questions on the business model. So this is to the customers who we are serving is predominantly a field and assessed type of assessment, whereby you can read out so many things at the ground level by visiting to them, by talking to them, by understanding what are the things at the ground level, thereby maintaining the delinquencies in the right perspective. You can source business through FinTech or through any other means. But the taste of that sourcing is on how exactly it reflects on the quality of the assets. So the one so far within the FinTech categories will be 3, 4 notches above. Secondly, we are not able to use in FinTech. We are also trying to develop systems, whereby we can reduce manual intervention with the maximum extent possible, be it interaction with the customers, being the feedback from the customers, be it monitoring the field executive. And when we really think that these growers have also come to that level, whereby, they can be served through FinTech, I think we'll be ready by that time to serve through that platform also. But currently, the class to whom we are serving, irrespective of their size, will take some time because of the credit what time to really add up to the FinTech type of origination if at all you want to limit your delinquencies within a current level because you might have seen that the FinTech companies who are into SME and we work some of the FinTech companies. And we have seen that the delinquency levels are quite high as compared to the way we do conventionally. So there's a long way to be covered by the FinTech companies to assess that in the right perspective, given the quality of the document and the quality of the understanding of the borrowers. So this is a ground-level reality. Having said that, we are quite abreast of the developments happening. We work closely with FinTech companies. We assess also, as I told you, trying to adopt and adapt as much as we can to be more efficient.

Operator

operator
#51

[Operator Instructions] Our next question is from the line of Bharat Shah from ASK Investment Managers.

Bharat Shah

analyst
#52

Kamlesh bhai, this is a general question, but the Supreme Court standstill, they originally had indicated they wanted to come out with a quick conclusion and they were urging all the parties, Reserve Bank, government, et cetera, to submit all the information and decision. So that by October, they were to come with the conclusion on the matter. Why is it taking this long? Why this method is not getting resolved?

Kamlesh Gandhi

executive
#53

There are 2 aspects to it. One, they decided that you cannot charge interest on interest and that is where we all are given subvention by Government of India that what all interest was charged on interest made by banks or made by NBFCs is being reimbursed. So that decision has been taken. So that is the one which we've just gone through and it's been educated to the ground level, which State Bank of India being the model agency to do this. On standstill of [indiscernible] post August, they are examining it. Difficult to answer why it's taking so much of time. They -- I don't know where they are stuck up. But I think they have all the data now, and it is between RBI Government and Supreme Court to iron out as to how they can really take forward and in terms of identification or tagging an account NPA. Difficult to tell by what time they will be in position to come up with any guidelines. But as of now, we are advised not to mark them as NPA so as not to spoil their credit history. But what usually the companies do is, is that they have their own assessment on the numbers and they act accordingly. So we publish both the numbers that with Supreme Court dispensation and without Supreme Court dispensation. And our focus is on the original numbers without the Supreme Court dispensation on interacting with the customer.

Bharat Shah

analyst
#54

So while Supreme court keeps the matter in a state of suspended animation beyond tagging or otherwise, and beyond what is actually a damage, which has occurred, it cannot affect the business, per se, right?

Kamlesh Gandhi

executive
#55

We will have to come out in some time frame. And I think RBI and government, both are cognizant of the fact. And I think this will come out sooner than later, but difficult to give the time frame. But I think they should settle it before March.

Bharat Shah

analyst
#56

Difficult, really, I mean, Supreme Court is hard to understand a matter which is in the domain of government and RBI, and they both have concluded what they need to do. Why Supreme Court keeping it in animation is mysterious thing actually. My other thing was -- is on December 31, how many number of loans outstanding we have? And if we have some kind of average tenure of a loan, if you have a number for each category, if one can get that?

Kamlesh Gandhi

executive
#57

So for detail, I will share it -- I will ask Ankit to share it off-line, but the number of customers -- live customers are close to around 7 lakhs 70 thousand.

Bharat Shah

analyst
#58

Sorry?

Darshana Pandya

executive
#59

Its underlying portfolio, but loan accounts are 7 lakhs 66 thousand.

Kamlesh Gandhi

executive
#60

The total number of loan accounts are 7 lakhs 66 thousand, right?

Bharat Shah

analyst
#61

Okay. Which include every kind of borrower.

Kamlesh Gandhi

executive
#62

Yes.

Operator

operator
#63

Our next question is from the line of Sarvesh Gupta from Maximal Capital.

Sarvesh Gupta

analyst
#64

Sir, for the SME and MSME category, would you be having a split of how many borrowers are now completely regular as a percentage of the borrowers in that particular segment?

Kamlesh Gandhi

executive
#65

In SME, if you can hold on for a while because our overall current portfolio is around 94% So in -- let me check it segment wise. Currently [indiscernible]. In MSE, we have 93.77% who are online. And in SME, we have 94.88% of the borrowers who are current. So around 6% in both the categories who fall into various categories, with 1.51 in MSE, the micro enterprise loans in more than 90% and 1.74 in SME more than 90%.

Sarvesh Gupta

analyst
#66

Understood, sir. And because we have a lot of exposure to microfinance through our indirect lending. So if you can throw some light on -- with respect to microfinance in the geographies where you have lent indirectly to such borrowers. What are the signs that you are picking up, especially given the more conservative stance that you have been having compared to the other lenders?

Kamlesh Gandhi

executive
#67

So MFI has only worked with -- they have a repayment profile anywhere ranging from 70% to 85%, and that is improving on a quarter-to-quarter basis. And the underlying assets, what we have through them, the performance of those underlying assets are also improving while whatever underlying assets we create to them is -- it refers to the lending institute we create through. So the MFIs are slowly seeing a good traction in terms of collection. Whatever new lendings that they are doing is almost back to normal in terms of collection, what the areas, what they had created during the time of COVID. And from that, if you combine both those demand, then they are anywhere between 80% to 85% on the industry as a whole. It differs from geography to geography and MFI to MFI.

Sarvesh Gupta

analyst
#68

Okay. And now that all these firms are going to probably write off anywhere from maybe a high -- very high single-digit to low double-digit sort of a portfolio, they are already starting to write-off. So that is not going to affect us because that completely lies on them, the first [indiscernible].

Kamlesh Gandhi

executive
#69

Yes, yes. So we work out the solvency ratios by giving stress on the portfolio right from 5% to 10% or 12%, depending upon the areas they are working on. That's a stress scenario, while they will definitely recover over a period of time. But we work with those who will stand those tests of solvency. So we take care in lending to them on the solvencies and liquidity ratio.

Sarvesh Gupta

analyst
#70

Understood, sir. And sir, with respect to the very unfortunate demise of Mr. Mukesh Gandhi, now are you seeing some organizational gaps, et cetera, which will need to be filled? Because obviously, I think he had a major impact on a wide variety of functions, leading them and successfully helping the firm to do very well in those areas, especially on the liability side. So are we looking for some -- because earlier also, I think there was this question around seeking some talent from outside to strengthen the firm as it has reached a certain scale. So are we looking in those -- in that direction also?

Kamlesh Gandhi

executive
#71

So the opening remark as a hallmark, a very efficient leader. Mukesh bhai, when he started concentrating more on his health, right from 2018, created a very robust second line for execution. And from 2018 till this date, that was the execution was carried on by that team under the supervision of the Board. So that will continue. As far as the Board is concerned, it is well populated with around 4 Independent Directors and 2 of us in the Executive role. Going forward, we might think of inducting somebody on the Board. But at the execution level, we are fully fit, and this has been going on since last 2, 2.5 years. So to say, I can tell that it has been a very seamless transition.

Operator

operator
#72

[Operator Instructions] We take our next question from the line [ Malhar Mani ], an individual investor.

Unknown Attendee

attendee
#73

Hello, am I audible?

Kamlesh Gandhi

executive
#74

Yes.

Unknown Attendee

attendee
#75

My first question is that during FY '14, '15, '16, the ROE of the company was around 30%. But now it has come down to around [Technical Difficulty] So by when can I expect this to go back to 30%.

Kamlesh Gandhi

executive
#76

See, the organization in its life cycle goes through 2 things: the size and the leverage. So if you see in '14, '15, '16, we were sub INR 2,000 crores and deleverage was very high. So there should be a suitable business model at every site. So for us, if you see, once we -- post-IPO, we have been maintaining anywhere close to around 18% to 20% of ROE. And going forward, I think on a size basis, we would settle anywhere between 16% to 20% of ROE depending upon the deliveries we take from time to time. So 30%, 40% for a smaller size is okay, but it's not conducive for us as we grow in size because you need to your leverage also. So I think the guidance will be anywhere between 16% to 20%.

Unknown Attendee

attendee
#77

So and regarding the ALM, asset liability mismatch, can you please provide the average duration or average tenure of the loans and the borrowing?

Ankit Jain

executive
#78

No. Yes. So average tenure of the loan, which we lend is anything between 18 to 24 months. And as borrowing, which we do is, anything between them. If we borrow with a reserve fund, whereby the asset maturity will be anything between 30 to 36 months.

Unknown Attendee

attendee
#79

Okay. And can you please provide the average ticket size of the loans?

Darshana Pandya

executive
#80

So it depends on the product. So in terms of 2 wheeler, it's INR 50,000. SME is around INR 50 lakhs. And in our MLE, it's around INR 40,000. SIP is around INR 2.5 lakhs.

Unknown Attendee

attendee
#81

Okay. And my last question is that for being an NBFC for the credit risk assessment, is there any news of the big data analytics or anything like that?

Kamlesh Gandhi

executive
#82

I didn't get your question. Can you come again?

Unknown Attendee

attendee
#83

Yes. So being an NBFC for the credit risk assessment, do you have any use of the big data or analytics or anything for the credit risk assessment?

Kamlesh Gandhi

executive
#84

We -- we have -- we categorize the customers into various categories basis of -- based our credit stream. And on that basis, the rates are given.

Unknown Attendee

attendee
#85

So is it possible for you to provide some elaboration on that?

Kamlesh Gandhi

executive
#86

It is very dynamic because it depends upon the quality of the portfolio, the demographic impact from time to time, the competitive landscape scenario. It is not only based on the risk assessment.

Operator

operator
#87

The next question is from the line of [ Prashant Shah from Sriram Institute ].

Unknown Analyst

analyst
#88

Am I audible?

Kamlesh Gandhi

executive
#89

Yes.

Unknown Analyst

analyst
#90

See, I have a question. It's actually two questions, but basically focused on your asset quality. I just wanted to understand, you mentioned that the collection efficiency for December quarter is around 96%. But if you see a December '20 pro forma gross NPA is around 1.7%. So broadly, I would say that accounts for around 98% of your book. Can you explain the gap of the 2%? That is my first question. And second question was, again, related to the gross NPAs. If I see your March number, '19 number was -- sorry, March '20 number was 1.42%. Your December '20 number is 1.7%. So roughly around 30 basis points of increase in your gross NPA. But if I see for other competitors, they have gone up sharply. In some cases, they have gone double in just quarter-on-quarter basis on a pro forma basis. So what is it that has enabled you to control your asset quality at such fantastic levels where others are failing to do so, other larger banks or larger NBFCs are failing to do, sir?

Kamlesh Gandhi

executive
#91

I think collection efficiency and NPAs, they -- these not directly linked that this is a collection efficiency or this is the NPA, I'll ask Ankit to share the dynamics of the same to have more clarity on it at how the collection efficiencies and the NPA classification disburse. On your question of how we are in a position to maintain this? If you see that this has been our tendency since last 25 years. If you can plot from our presentation like what type of asset quality we have been maintaining and the only reason has been a very calibrated growth from time to time. And secondly, because of our business model, whereby around 58% of the business what we source is being put through intermediaries delinquency impact, and that has been upfronted in the cost. So because of this business model, whereby we have very quality intermediary working for us to absorb the losses, whereby we upfront it in the cost. And secondly, because of the calibrated approach on the book has resulted into such type of GNPA. And that is what I told in the opening remarks that we prefer to contract or move by 15%, but did not disburse it very aggressively. So this is a combination of all the factors, experience of all these years, the business model, and way we disburse result into this up to go GNPA levels.

Unknown Analyst

analyst
#92

So, I get that. My question came basically from the perspective of the kind of people you -- the kind of the client base that you lend to, so those are also going to be under extreme stress right now. So I was a little bit curious to see that how you're able to manage the quality at such levels, considering the environment and the status that are there on the streets, let's say?

Kamlesh Gandhi

executive
#93

Correct. As I shared you, too, that we have very quality intermediary is working for us where we upfront that credit cost where we offer them the margins. For example, I'm working with an NBFC at a particular demography, we have a joint screen worked out with them. And then we built in the in that so they don't have a pass out the delinquency to us. So we have around 58.60% of our book coming through quality intermediaries where we are so used to work like this with various banks [indiscernible] small. And on our direct portfolio with total 3,500 centers, the answer is saying that we have been very cautious, right? You are right that it is a very horrifying task to maintain at 2%, but you have to sacrifice the exponential growth for quality.

Unknown Analyst

analyst
#94

So -- and do you see Q4 being similar to Q3 and Q2? Or as I say just Q2 -- or Q3, not Q2 in terms of asset quality?

Kamlesh Gandhi

executive
#95

It is a range bond. This GNPAs can be anywhere between 1.5% to 2% and NNPA can be around 1% to 1.5%, give or take a few basis points here or there.

Unknown Analyst

analyst
#96

Okay. And you have to do any write-offs during the quarter?

Kamlesh Gandhi

executive
#97

That is a regular feature. So we do write off.

Unknown Analyst

analyst
#98

Out of ordinary, other than what you do regularly, anything exceptional?

Kamlesh Gandhi

executive
#99

Yes. We write off anywhere between around 0.8% to 1% on an annual basis.

Unknown Analyst

analyst
#100

Okay. So nothing specific during this quarter?

Kamlesh Gandhi

executive
#101

No, nothing specific.

Operator

operator
#102

Our next question is from the line of [ Vinod Makharia from Mohanlal Investments ].

Unknown Analyst

analyst
#103

Yes, Kamlesh bhai, first of all, condolences for the loss because I have had the pleasure of meeting Mukesh bhai many times because I am an investor in a private equity fund and have had the pleasure of meeting him multiple times. So first of all, real condolences from to all your family members.

Kamlesh Gandhi

executive
#104

Thank you. Thank you so much. It's very a massive loss.

Unknown Analyst

analyst
#105

Absolutely, absolutely. So yes, sir, just one question. Geographically, are you looking at expanding, enabling a more and having your book more out of Gujarat and in other areas as well? I mean, any comment on geographical expansion?

Kamlesh Gandhi

executive
#106

Currently, while you are right, we are very definitely in Gujarat, but we also have presence in 4 other Western states like Gujarat, Rajasthan, Maharashtra and [ MP. ] And some presence in Tamil Nadu and Karnataka also. So going forward, in the next 3 years, we will see more business coming from the other states besides Gujarat with our expansion of branches over there. Because if you see it since last 3 years, there's been a very tough time for the industry as a whole, right? We have to be very cautious on any sort of expansion. So once all these things settles, we will be definitely looking at exploring those geographies where we are present since long. We have a reasonable demographic understanding of those areas. So we'll take -- given those aspects, we will see some more business coming from those geographies.

Unknown Analyst

analyst
#107

Okay. Okay. Okay. Yes, that's it. Because other questions have been answered. So that's it, Kamlesh bhai.

Operator

operator
#108

Our next question is from the line of Bharat Shah from ASK Investments.

Bharat Shah

analyst
#109

Kamlesh bhai, apart from [indiscernible] for the other entities, NBFC entities to whom we have linked, we have no other difficulties, right? And lending to others has been 100%. So barring that noise, right...

Kamlesh Gandhi

executive
#110

[indiscernible]

Bharat Shah

analyst
#111

Sorry?

Kamlesh Gandhi

executive
#112

As of December, they're all good. The smaller ones might feel some liquidity given here and there. But they all -- majority of them even paid during moratorium. So we're having a satisfactory portfolio out of [indiscernible].

Operator

operator
#113

Ladies and gentlemen, that was the last question. I would now like to hand the floor back, Mr. Jigar Jani for closing comments. Over to you, sir.

Jigar Jani

analyst
#114

Yes. Thank you. And I'll also take this opportunity to pass my condolences to the entire family of Mukesh sir. I hope they get the strength to bear this loss. Obviously, it's a huge loss. And I would also like to thank the management for taking out the time to speak to us and giving us the opportunity to host the call. Thank you very much to all the participants well for participating in the call. Thank you, and we can close the call now.

Kamlesh Gandhi

executive
#115

Okay. Thank you. Thank you, everybody, and look forward for the next interaction. Thank you.

Darshana Pandya

executive
#116

Thank you.

Ankit Jain

executive
#117

Thank you.

Operator

operator
#118

Thank you very much. Ladies and gentlemen, on behalf of Edelweiss Broking and MAS Financial Services Limited, that concludes this conference. Thank you for joining us, and you may now disconnect your lines.

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