Nephros, Inc. (NEPH) Earnings Call Transcript & Summary

July 16, 2026

NASDAQ US Industrials Machinery special 86 min

Earnings Call Speaker Segments

Robert Banks

executive
#1

I'm really super excited about this. I got a few more people still logging in, so I'm going to pause just a little bit while we get those last few [indiscernible] logged in. So good stuff, good stuff. So welcome to the Nephros investor event. Thank you for taking the time to join us today and for your interest in Nephros. Whether you've been a shareholder for years or just beginning to learn about the company, I hope you leave today's event with a much deeper understanding of who we are, why we exist and perhaps most importantly, where we're headed. Because today's event isn't really about filters, it's about water. Water is necessary for life. Clean, safe water is fundamental to health. And yet most people don't think about it until something goes wrong. When water quality fails, the consequences can be significant. Patients become ill, buildings can shut down, equipment can fail, businesses lose confidence, trust is lost. At Nephros, our purpose is simple. We purify water where it matters most. That includes hospitals, dialysis clinics, commercial buildings, laboratories, food service and many other environments where water quality has real consequences for patients, customers, caregivers, equipment, operations ultimately, trust. The interesting thing that the market around us is changing so rapidly. Just a few years ago, most conversations centered around Legionella. Today, the discussion is much broader. Customers are thinking about opportunistic premise plumbing pathogens, biofilm, antibiotic-resistant organisms, PFOS, lead, aging infrastructure and increasingly micro and nano plastics. The expectation is no longer simply to react when the problems occur. The expectation is to prevent them. That shift plays directly into Nephros's strengths. Our membrane technology provides a physical barrier through size exclusion filtration rather than relying solely on chemistry or perfect water conditions throughout an entire building technology provides targeted purification exactly where water is used. But today, I'd like to show you and like you to see that the filter is just -- it's not the only part of the story. Over the past several years, we've intentionally involved Nephros into a company built around 3 complementary pillars. The first is products. Everything begins with differentiated technology. Our hollow fiber ultrafiltration membrane has been proven in some of the most demanding environments. The technology is incredible. It gives us credibility, the opportunity to expand into new markets, new applications, all while continuing to strengthen our leadership in health care. The second pillar is service. We learned that even the best product creates less value if it isn't installed properly or maintained correctly. Customers increasingly need a partner, not simply a supplier. Today, Nephros supports site assessments, installations, emergency response, filter replacement and ongoing consultation. Service doesn't just improve customer satisfaction, it helps ensure that our technology performs exactly as intended. And the third, most recent pillar is education. One of the most exciting initiatives we've launched in Nephros is the Nephros Water Institute. Why? Because water quality is becoming more complex every year. Standards continue to evolve, regulations continue to change. Customers are looking for trusted guidance, not just products. Through webinars, industry presentations, consulting and educational programming, we're helping customers better understand water safety before they ever purchase a filter. Education creates trust. Trust creates relationships. These relationships create long-term customers. And that's an important point I'd like everyone to remember today. At Nephros, we are not trying to build a transactional business. We're building an enduring customer relationship. When you combine differentiated products, responsive service, and meaningful education something powerful happens. Customers don't simply buy a filter. They increasingly look at trusted water quality partner. That creates recurring demand, stronger customer retention and opportunities to expand into additional applications over time. Today's event was designed to show you exactly what that looks like in practice. You'll hear directly from members of our team who work with customers every day. You'll hear from a partner who has experienced firsthand what it looks like to work with Nephros. And you'll see how our approach translates into measurable value in the field. Following this next video, Judy and I will discuss our recent progress, our outlook for the business and opportunities we believe are in front of us. We're excited about Nephros, where we are today, but we're even more excited about where we're going. We believe water quality will continue to become more important across health care, commercial, institutional and new adjacent markets. We believe our technology is uniquely positioned to address many of those challenges. And we believe that the combination of products, services and education creates a differentiated platform, which is capable of generating sustainable long-term growth. Thank you again for spending part of your day with us. I hope you enjoyed today's program, and I look forward to speaking with many of you during our live question-and-answer session. So that being said, let's get started, and I'll share the first video with you. [Presentation]

Robert Banks

executive
#2

What a great testimony from one of our key partners. Now we're going to go a little bit deeper into the expertise and value of the platform that [ Mike ] spoke about with our colleague [ Brian ].

Unknown Executive

executive
#3

Most people think about Nephros, they think about filters. They think about products. But we're not just a manufacturer. When I joined the company a little over 5 years ago, we endeavored on a huge rebrand. One of the outcomes of that rebrand was determining what was our why? Our why was because water matters. And really, this is so key to how we do what we do and why we do what we do. We're making products that help make water safer or better, but we're also helping people understand why that's important. The way that we do that is through education. When it comes to water, knowledge is more important than ever. As technology advances, so too does our understanding about different things that impact our water quality and safety. We are understanding of more risks, understanding of more challenges, all things being discovered every day, new regulations being introduced. This creates some operational and compliance challenges for different industries, particularly for customers like our own who are often in health care or other regulated industries where water safety and water quality concerns are not should they become a must. So referencing back to our why because water matters. It was key to our rebrand and defining that why that it was also key to help people understand why it matters. And then knowing why it matters, one must also understand what can challenge it. And having that understanding is often a factor of education. So very early in our rebrand, education became a cornerstone of the work that we do. When it comes to supporting our customers who are navigating these technology advancements is changing regulatory expectations and the landscape of different standards being released the compliance and operational burden that they face is something that we are more than happy to help with that we feel it is very closely tied to our mission. And so with that, we make a point of doing the work ourselves to understand what is going on in the industry? What are the challenges facing water quality and water safety, not just from an industry perspective, but from a human perspective. With that work in that research, we have to be well versed in what are the expectations for compliance. We do that work of learning and understanding so that we can do the translation, turn it into actionable items, tactical guidance that we can then in turn share with our customers and our partners. Beyond how we help our customers and partners better understand more quality and water safety challenges and how best to respond to them. We're also looking to advance the public understanding of water challenges and how to respond, calling attention to different blind spots, if you will, and something that we have found that is true both from an industry perspective, but also from a public perspective, is the idea that water is safe because it is a utility that we rely upon, right? There are different government standards dictating what makes EPA quality water, what makes water safe, right? And water is also something where if there are problems they're invisible. One can't look at a glass of water and know immediately what might be wrong with it, if it's not something that's affecting the color or the smell. So with this invisibility, comes another opportunity for education. A lot of focus with water treatment comes from the -- before it gets to the building part when you were talking about water treatment plans, right? Something when we're thinking about municipal supply, we're thinking about large-scale purification, large-scale treatment and assuming when water gets to us, all the work has been done, and it is now safe to consume. But the reality is when water enters a building, all bets are off. Things change. You have another water journey that starts from the point of entry into a building to the point of use. Where you're going to interact with that water, maybe at a faucet, maybe taking a shower, maybe in a facility, maybe as part of your commercial or professional process. And that's another area where there are plenty of things that we can call attention to that are not just useful for industries, as I said, but for the average person to have a better understanding of something that we rely upon for life, water. Earlier this year, we took another step in our efforts with education. We decided to form what is now known as the Nephros Water Institute, which is essentially a more formalized version of what we have been doing already for some time, engaging with our public, staying abreast of industry developments, being mindful of what are the contaminants of most concern, but also what are the regulatory changes? And how can we translate this to our partners? We are holding webinars, we are creating tailored resources. We are really focused on using evidence-based education as a support for our public, for our customers in particular. Education also creates value for our business. Yes, we're helping the public and our customers and partners better understand the situations that they're navigating when it comes to water or bringing attention to things that they may not have been aware of. But an informed customer is a better customer, right? They're having a better experience with our products. That our understanding leads to better implementation and better implementation leads to better outcomes. It helps establish grow that trust that is so key ending customer relationship that will also hopefully expand and grow over time. Another way that education supports our business is helping us to reach customers beyond our traditional markets, beyond our traditional customer base. As you well know, health care is a big customers. But there are other industries that we are engaging in, different types of manufacturing different aspects of water treatment beyond just health care. So with these industries, it's very important to be in touch with what are the topics and contaminants that are of particular concern to them. This comes from industry engagement often with conferences, but also different professional organizations. And we have had the privilege of also being asked to speak at a lot of these. So it's great to be able to identify these new areas to identify topics that are relevant, be able to tie that back to how Nephros can support them, how Nephros can provide value for these areas. And it also creates an opportunity for different industries and different populations and audiences to have a better understanding Nephros if they have little understanding. And if they've never heard of us before know that we are a resource that's out there. I know that we are a solution that is available. Education is not separate from our business strategy our purpose of our customer relationships and the value that we bring beyond the products themselves.

Robert Banks

executive
#4

So now that you've heard from [ Brian ] in the Water Institute, I want to take a little bit deeper dive and look what's under the hood to understand really where the magic happens. For that, I pulled Mike in and had a little roundtable. So take a look at this recording on that.

Unknown Attendee

attendee
#5

As a filtration manufacturer, Nephros has developed a lot of different filtration technology. We have been able to support a wide range of industries, different applications and water quality challenges. And having started in dialysis where the scrutiny, the quality needs, the rigor of purification is so high, it has really helped inform our expertise and the breadth of our product solutions, if you will. So since our start in dialysis, we have expanded quite a bit. We are in infection control, physical and chemical contaminant control as well a number of different custom, commercial, partner-driven applications. So on that note, I did want to take this opportunity to open up the conversation with our Vice President of R&D, Michael Milman, who's here with me today. And we want to peel back the curtain, so to speak, on our OEM partnerships and a lot of the custom product development that is not really publicly spoken about, but is a big part of the Nephros business. So Mike, I know one reason Nephros is able to support the range of applications capabilities that we've developed has to do with the technical demands of the work that we've done, thinking historically about different industries and applications we've supported dialysis or even pathogen detection, things of that nature. Can you walk us through how our early technical foundation has shaped what we are able to offer today?

Michael Milman

executive
#6

Sure. Sure, of course. So many not know about this, but we were the customer, right? We -- Nephros started out developing a novel dialysis, both the system and treatment and big part of that treatment was the requirement to have really high end, really pure purification process. We tried to find something that was available and it wasn't. So we actually had to develop our own technology for that high-end purification process. And that technology still serve us today as a core to a lot of our products. So as a result, we were sitting in our customers' shoes. We know what problems they were dealing with. We know what support they really needed. So through that experience, we really got this deep understanding of our customer pain points, their needs. And often, we can help direct them or identify the problems or the solutions on the questions they may not be familiar with because we've sort of been in their shoes. So because of that history and the development, we really deeply understand our customer pain points and their needs. So we're able to help them and guide them through the process, having that experience.

Unknown Attendee

attendee
#7

I imagine the nature of that sort of problem-solving position, acting as a bit of a consultant to partners there probably been some unusual requests. Is that true? Has there been anything that's stumped your team?

Michael Milman

executive
#8

I don't think we're often stumped these days because there is such a broad range of applications that we get involved from chicken coops to forward military deployment filtration to medical device manufacturing and I mean some people trying to filter new or [ quarters ] so they can make better pizza outside the state. So we -- I'd like to say we've seen it all, but we're a team that's always wants to learn more and curious about that applications. We get really interested and seeing something new. So being involved in so many different sort of the breadth and depth of the applications give us the ability to really find the right solutions for our customers.

Unknown Attendee

attendee
#9

Yes. And we're going to dive a little bit more closely into the specifics of the applications in the industries. But it's just interesting and the few examples that you mentioned. It really runs the gamut from different water quality issues to water safety very similar to our product catalog, but different in the sense that we're really thinking about, as you said, what the customer needs, there are pain points, et cetera. So Mike, when we talk about OEM capabilities, product customization and even product development, can you run through how you would characterize our capability set when it comes to the support we can offer?

Michael Milman

executive
#10

Sure. Sure. Thank you, [indiscernible]. So thinking about Nephros capabilities, we're not just a filter supplier. Nephros collaborates very closely with our partners, especially in those OE implications. We get involved very early in the development cycle so we can really ask the right questions, help our customers develop the problem, really focus on the core problem they're trying to solve. And then we stay very close working with them through the development, through launch, to make sure we can help them every step of the way. We're also not only focused on our filtration side to how we can best use our products for their technologies, right? How do we integrate better, what are the right solutions, what's the best pathway even regulatory-wise if it's a medical device. And we continue to support them through the launch with post launch to make sure we continue to help them with whether it's improvements, our sustaining engineering and really develop that strong partnership that they can rely on us as not just a supplier or a product company, but really a partner in helping them address their core problems and really focus on the ultimate solution their business organization needs.

Unknown Attendee

attendee
#11

I think another key point for investors is that we're not from a single technology. We've touched on this a little bit. But speaking specifically about the filtration nature, can you walk us through the different types of filtration and how they can support different problems that we're solving?

Michael Milman

executive
#12

Sure. Sure. I can talk about kind of the broad range of technologies available today. Nephros started with hollow fiber. So hollow fiber technology, whether it's [ titration ] or microfiltration and other size in between is really where we started and is the key technology and a lot of infection control applications, where it's the [ altritration ] membrane that helps us trap, whether it's viruses, bacteria endotoxins to microfiltration where customers focus in bacteria and maybe need really high flow rates or low pressure drops to other technologies such as media that we use today to help our customers with contaminants such as maybe it's the forever chemicals or PFAS or lab or [ in chlorine and chlorine ] which is very important, a lot of dialysis applications to emerging technologies and problems such as nano plastics, and microplastics removal, all the way down to something like scale reduction for equipment maintenance. And then also, we worked with a lot of partners over the years that have other technologies that may be useful on specific projects. So it's not just our own technologies that we can utilize, but we can also work together, integrate technologies from other partners, if they're appropriate for the problem the customer is trying to solve.

Unknown Attendee

attendee
#13

So tell me at the start of a project with a customer, how do you determine whether the solution is an existing product, something to be developed and further, is it a media-based filtration? Is it membrane based? How do you make those decisions?

Michael Milman

executive
#14

Sure, sure. That's a great question. I think this is where we start and go back to experience is knowing the right questions to ask. The customers may come to us with something they researched with the solution they found readily available, which is they think is something they can use. So it's our job to really understand what problem they're trying to solve and not so much what filter they may think they need. So this is where we work closely with customers to understand what is the core problem, what does success look like for them. And then we start looking into what technologies we have available off the shelf, what can be either tweaked or modified to where a completely custom solution is developed -- our job isn't to go into a lab and overengineer something just to create something cool. It's really to make sure that we balance what the customer problem needs to what we have available versus what we can develop or even work with our partners to help that integration. So we want to make sure that we're challenging the assumptions, right, that come with whether the original specs requirements or people in the industry have about the solution that they're looking for and really focus on what's going to really solve the problem for the customer. With similar technologies, we often start with a little bit of skepticism, right, because when you tell somebody we can throw an ultrafilter on their tap water line and it's going to last 15,000 gallons -- that's not something other technologies can do. But what we find is after working with us over the years, the customers are now coming to us instead of saying, "Hey, here's the filter I need. Now they understand as us, here's the problem we have. Help us how do we solve that problem." And that's really what turns the sort of customers into long-term partners because they trust us with finding the right solution and even the one that's not readily available or somebody has thought of before.

Unknown Attendee

attendee
#15

And you're describing a bit of a classic product design challenge where especially if somebody comes and they think they already know what the solution is, and they're looking for somebody to help them execute it. You kind have to backtrack and trying to assume what the solution is. And again, like you said, dive more into defining what the problem is in turn what the goal the solution you're working towards?

Michael Milman

executive
#16

Absolutely. And this is where we balance -- we try not to be too annoying because we don't want to throw 1,000 questions to them, but we really try to stress the value and explain that this is how we bring value, right? We're not -- we're not a distributor that takes a product and that just provides to them. We really want to solve their core problem. And for them to walk away with at least solving that problem, but probably even in having an improvement than what they thought was possible before.

Unknown Attendee

attendee
#17

Another important part of the Nephros value proposition is not just our access and history with filtration technology, but also the path to regulatory clearance. So thinking about successful development and commercialization of products of getting things through the FDA 510(k) clearance process specifically. Because as a reminder, we are a manufacturer of Class II medical devices. So we have that experience when it comes to filters, but I know it's not limited to filters. Can you talk us through how experience navigating that particular landscape, how you carry that experience over when it comes to supporting customers?

Michael Milman

executive
#18

Sure, sure. So having the history or the background of several FDA clear products and like you said, not just filters, but also the entire dialysis system or dialysis [indiscernible] module from where the company started is a lot more complex, but also -- over the years, we've developed a lot of whether it's validations and third-party testing and documentation and just arsenal information and data around our core products. So when customers come to us and they're looking to whether they're looking for to submit their overall system with a device for 510(k) clearance or it's a customer product we're developing for them. We have all that experience and history to an arsenal of information to use. Sometimes it could literally speed up the development cycle for a customer by 6 to 12 months because we already have the biocompatibility testing. We already have those third-party validations. And at the same time, when the FDA reviewers looking at their submission, and they see that the most important, let's say, polishing step for some kind of a pathogen retention is a Nephros filter that's already been cleared in several other devices and it's the same technology, it makes that part a lot easier, right? They're not looking at a new device. They're already familiar with the Nephros product. So when we get into whether it's a regulatory pathway, just working with our customers, we know what questions to ask, we know how to avoid certain issues. We know all the different pathways that they can take whether they want to have some [indiscernible] meetings with the FDA or what the FDA is looking for when it comes to purification as part of their system, we're already very familiar with. So we can both advise our customers, we can use our own experience and the several products have been already cleared to really help them both accelerate the process, but also say the significant amount of cost as they do to that as well.

Unknown Attendee

attendee
#19

Got you. I know we don't want to get into any specifics with customers or functionality, but are there any notable examples of how that expertise like you mentioned, could speed up the process of approval or clearance from 6 to 12 months. Are there any examples of that, that you can share any details?

Michael Milman

executive
#20

Sure. I think it's something that I touched on a little bit. It's, for example, one of the most maybe costly and long process and being something like by compatibility testing. As a medical device manufacturer as dealing something, for example, a dialysis where your device comes in direct blood contact through a [ dialyzer ] or through your device, you have to show that the water, the dialysis solution or whatever is coming in contact with the patient is extremely pure. So you have to be able to prove that not only your devices function is attended, but also you're not leaching something, right, and that kind of very small scale into the solution or into the person's bloodstream. So having the data that we have for our devices that we had to essentially conduct [indiscernible] purposes, can really save you easily 6 months in testing and also tremendous cost because we already have that we can supply and we can show an equivalency that the product that we've cleared or the product we conducted by compatibility testing is substantially equivalent to the product that our customer is trying to put into market.

Unknown Attendee

attendee
#21

So I think another one of our clear indicators of value is not just the range of industries that we are able to support, but the range of products and solutions that we've developed as well. I'd love to dive a bit more deeply into the applications and industries outside of health care specifically. I know we talked a bit about dialysis, but I also know there's a whole range of nonhealthcare-related industries that we've had the opportunity to touch. Can you tell us about those.

Michael Milman

executive
#22

Sure. Sure. Let's dive in. So over the years, we've been involved from anything to pathogen detection or filtering a small volume of solution of about 20 mills through one of the filters, so we can do the proper tractions for the PCR reaction, upwards to a system that's flowing 30 gallons a minute for whether it's manufacturing and processing of something specific like cleaning solution. We've been in military application of manufacturing both medical device and now medical device manufacturing, we have food processing like where, for example, in chicken coops, where they need to make sure that the process water used for washing down that equipment and processes clean to, as I mentioned, to people trying to make novel food applications. All kind of equipment, whether it's reprocessing. We talked about infection control and hospitals, but also just even in situations where in the East Coast, after Sandy, we had a lot of silicon in the water. And a lot of technologies we're struggling with trapping at silica, so the other technologies can work properly. [indiscernible] have been used to trap silicon those technologies because of just small or we can go down to without clogging. So we've really kind of seen it many different areas. We have some new novel technologies being developed for -- also for military and nonmilitary use in terms of different health care solutions, which again, can't speak to in detail, but they also need to really purify the water use for that process. So it's really been sort of a really broad range of solutions we've seen over the years.

Unknown Attendee

attendee
#23

Speaking of Sandy, and I know the point about the silica, the [indiscernible] water. I know the reason why we were able to tackle challenges like that -- the fact that we have a range of technologies that use the hollow fiber that are operating through size exclusion. Can you talk to us a bit about how that means of a barrier how that can apply to a broad range of different types of contaminants because I know like where we're talking about medical grade filtration. That's the same type of technology that we can rely on to take care of things like bacteria even down to endotoxins. But when we're talking about the nonmedical application size exclusion if we're talking about solid suspended in the water, right, that can apply to a whole bunch of different particulate, right? So can you take an opportunity to just walk us through that?

Michael Milman

executive
#24

Sure. I mean a great example is you hear a lot about microplastics nowadays. And when we talk about microplastics, it's really the nano side of that, right, nanoplastics. You hear microplastics people really mean both, but it's a nanoplastics that most published studies are concerned about because their particles are really small. And now those are the ones that can, let's say, believe can make it across blood barriers and so on and people are finding them when they do post type of looking at people's brain tissue and other tissues. So because we're able to go down to such a small pore size, we're actually now helping people that are looking to remove nano plastics from their water supply, not just again bacteria viruses, right? There's also other contaminants where really small porous can play a role and having that ability. But it's also not just our technology in terms of the hollow fiber also our media filters, right, whether we're removing PFAS, which are the long and short chain forever chemicals that are much concerned or it's chloramine which, again, can be very dangerous in certain application or just really will make your food and beverage taste terrible if you're trying to have a business that you're dealing with [ Clarins], the water like on the West Coast. So it's really a lot of different application and it depends what the customer is trying to do. But we've been able to apply our solutions to a broad range of applications as we discussed.

Unknown Attendee

attendee
#25

One thing you mentioned was reprocessing, which I wanted to expand on a little bit. So I know with our customer base, we do focus on that a lot in a health care setting, thinking about sterile processing and cleaning of medical instruments and such. But that kind of work with water in a cleaning setting, we see extend into other industries. So dental, for instance, they use sterilizers. And I know they're getting a lot more scrutiny when it comes to water. I know the CDC has called some attention to things that they should be concerned about because they're in a very similar setting as you would find in a hospital, but they don't yet have like the regulatory oversight telling them they must do something. But that being said, I know we do have customers and there are folks in the dental space that are being proactive about it. So are there any customers or any details about the dental space you can kind of elaborate on and shed some light?

Michael Milman

executive
#26

Sure. Sure. I won't go into specific customer applications, but we definitely have applications within both the dental industry also extends into the just lab water as well, where water quality is extremely important. So we are helping some customers to create solutions around purifying water and making sure that they're addressing microorganisms. I think can be dangerous for the application, especially if you're getting some kind of oral surgery or in that space at the same time for, as I mentioned, in labwater, you have to have very high purity water to start with. If you're doing experiments, if you're -- so you want to make sure that what are you using for your experiments is actually interfering with your experiment. So that's another area that we're starting to see a lot of demand and interest as a concurrent industry to what we're already doing. So we have customers coming with the request for solutions from both of those spaces.

Unknown Attendee

attendee
#27

Yes. I mentioned Dental too, just the nature of it lends itself perhaps more to custom product development given that there's such a range in different equipment types and so many instrumentation and where water is flowing and tiny tubes and things like that, it's like all of the conditions that we talk about in other settings that kind of create a great environment for bacteria to thrive. So yes, I imagine there are kind of some unique challenges when it comes to space limitations, probably when you're trying to identify a solution for a customer in that space.

Michael Milman

executive
#28

Yes, that's very true. I don't think Dental is the only, I think, a lot of applications. They want to see the most efficient contact product -- but yes, yes, if you're trying to put something into an already designed dental chair or some kind of dental application, being able to provide the right flow rate at the right pressure and a very small footprint matters a lot, which is another area where we excel compared to what's available in the industry.

Robert Banks

executive
#29

Yes. Put a really good way to highlight what we were able to accomplish and how we can generate value well beyond the filter. So next, I'm going to have Judy share a financial update with you before we go to the Q&A section. Judy?

Judy Krandel

executive
#30

Thanks, Robert, and thanks, everyone, for joining us today. I'd like to just give a short recap of our first quarter earnings. And of course, I'm happy to answer any questions during our Q&A session when this is over. We reported our first quarter revenue of $5.2 million, which was a 7% increase over last year. This was really driven by strong growth in our programmatic revenue of over 20%, which did offset a year-over-year decline in our Emergency Response business. As we know, our emergency response business is lumpy and opportunistic of the growth in the programmatic business. We also showed significant growth in our service business, albeit from a small base. If you look at the fourth quarter relative to the first quarter, we had a 10% sequential growth in revenue, again, driven by programmatic and service revenue. I'd like to touch upon our gross margins a bit and go into those in a little bit more detail. So our gross margins in the first quarter of this year declined to 57% on from 65% in the first quarter of 2025. There were a number of things that affect gross margins quarter-to-quarter. And I'd like to walk through each of those now and share how they affected our margins in the first quarter. First and foremost, of course, are product costs. [indiscernible] have been relatively stable, there's been some minor inflationary increases in some noncore products, but we've managed through those fairly well. And we did put a small [indiscernible] through at the beginning of March, which did offset some of these inflationary price increases. The second point I'd like to talk about is tariffs. Since the tariffs were initiated originally, we were subject to a 15% tariff through February of this year. Our come from Italy, and Italy has a 15% tariff. In fact, tariffs cost us over $200,000 in the first quarter of 2026. Without that tariff, our gross margins would have been comfortably in the low 60s percentages. Now we have applied for a tariff refund at all tariffs paid through February of this year, and we do expect to receive that refund in the very near future. Our tariff rate was reduced to 10% from 15% at the end of February. This new round of tariffs were designed to last 150 days and at this point are scheduled to expire at the end of July. We certainly are hopeful that, that will be the case and potentially no new tariffs initiated after that. But certainly, we will see how that plays out and a 10% tariff certainly is easier to manage than 15% tariff. Point that can affect our gross margin quarter-to-quarter is the euro-dollar exchange rate. As we import much of our products from Italy, as I mentioned, changes in the euro dollar exchange rate affect our gross margins. Since the end of last year, the euro has strengthened against the dollar, which affected our gross margins negatively. Although since the end of March, the euro has actually weakened just slightly against the dollar. The next point that does affect our gross margins is our customer mix. We offer volume discounts to our larger customers that are tiered based on the business levels that they do each year. If we happen to have a quarter where much of our business came from those larger customers, it certainly would affect our realized margin that quarter. And that just moves around quarter-to-quarter. Finally, I'd like to discuss the mix of business, which also can affect our gross margins. Our infection control business has the highest gross margins. After that, our commercial and service businesses albeit incremental revenue that is very important to us, they have lower gross margins. Now in the first quarter of this year, we had faster growth year-over-year in those 2 businesses. So commercial and service grew even faster than our infection control business despite the strong growth in programmatic. And that mix would negatively affect the reported gross margin. So hopefully, those issues explain some things that we manage through every quarter and some movement, but we feel extremely healthy with our overall product margins, product costs and manufacturing ability to provide a great product at a continued high gross margin that we always have done. Our research and development expense in the first quarter increased 17% year-over-year. That was really due to increased head count in that department and our SG&A expense increased 12% year-over-year due to increased compensation expense as well as higher professional fees like accounting, audit, legal, et cetera. And so due to the items that I've just discussed throughout my portion here, this really affected our net income, which declined in the first quarter to $140,000 from $558,000 per year. Now at the end of March, our cash stood at $4.1 million, and that's down from $5.4 million at the end of last year. The decline in cash reflects both an increase in our accounts receivable due to growing sales and the timing of collections. We feel very good about the credit risk of our customers. We've worked hard in collections, and that's just a timing issue. We also had an increase in inventory of $400,000 as we support the growth in revenue that you're seeing and also working hard to improve in-stock positions in key items. We look forward to sharing our second quarter results with everybody in August. And again, any follow-up questions, I'm always available. Robert I think that's a good recap.

Robert Banks

executive
#31

Thank you so much for sharing. There is so much that goes on behind the scenes, and your team works really hard to make sure all that does happen. So thank you for that great work there and reporting. So this brings me to the final segment that we have, the Q&A. Arguably my most aren't I like the most. I love answering live questions. I love hearing from you, the investor. I want to remind you that there's a couple of ways to ask questions. You can raise your hand. So if you go to the Teams window and there's a button where you can hit raise, and that allow you to speak live. I've got the Board helping me monitor that, and we can kind of bring people on to speak and interact real time, which is my favorite way. You can also type your question in the chat. I've tied a couple of questions or some comments. The board had to comment please don't be shy ask the question. This is your time. We've got plenty of time. But I've also, another way has received questions ahead of this meeting. So I've got a bunch of questions that I'm just going to answer, but I'm going to get priority to the live questions. So if you do have a hand raised or something you typed in a chat, that's going to get priority over the list of questions that I'm going to go through here in this portion. So with that being said, we'll go ahead and turn it over to question and answer. The first one I have from previous was a comment, and I think this may have already been answered, but I'll turn it over to you, Judy. Gross margins declined significantly. Should investors expect 57% going forward. So that's a great question, and I think you touched on it a little bit. I'll give you a chance to kind of reanswer that here and address that.

Judy Krandel

executive
#32

Yes, excellent question. We certainly don't expect it to permanently have a lower gross margin. Again, a lot of this will depend on tariffs and how they change when this round of tariffs expire. But again, we feel very good about the health of our product. and what we're producing and shipping. And so we certainly don't -- we look forward to working hard to get those margins back into the 60s.

Robert Banks

executive
#33

Thanks. Great answer. I do have a question that came to the chat. What do you see as the key to a successful innovation strategy at Nephros? How do you balance innovation between the medical business and more commercial business? Great question. Thank you, [ Nicolas], for asking. So what's interesting about innovation, when I think about it, and Mike and [ Brian ] touched on this quite a bit in the roundtable, key to that successful innovation strategy is execution. We really have to take what we get, listen to our customers and create value. Us being who we are, we're a smaller, nimbler with res and knowledge in certain areas, we often can provide and solve solutions for our customers and partners that they didn't even know were options. So they'll come to us with, hey, we want to buy a filter that can do this. And then we right away start asking questions, what problem are you trying to solve? What is the ultimate goal for what you're asking us for? Because it may or may not be our filter, it may or may not be the flow rate or the size that you're looking for. And that really is the key for how we are able to delight our customers and the value that we bring in providing those innovative solutions. And to the second part, balancing between medical and more commercial, that's always a challenge. Fortunately, they're not always the same resources. We do have people that are good at commercial and they're able to grow and focus. We've got partners that that's what they do all the time, only what they do, whereas we have another core team that is really good at infection control which mean by a medical business listed here. And so it's not always a trade-off of one or the other. So that's a good thing. I've got a lot of, I guess, bandwidth or a desire to have the right products on the shelf. So we don't struggle with trading up inventory. Meeting the customer when they meet us, where they need us, as Mike [indiscernible] talked about in testimonial initially, is really how we delay customers as well. So great question. It's not necessarily a balancing act, fortunately. It's how we can delight them wherever they need to be and where we're going to grow the business most. But it all comes down to execution. Great question. Next question, I see infection control. Any cells given the recent Ebola outbreak. Please provide an update on your initiatives in Mexico? Okay, 2 questions. Thanks, William, for the questions. I'll take them one at a time. When it comes to infection control and especially Ebola and things like that, there are an infection on a macro level, COVID, things like that, those are not always water-borne pathogens, really, what we focus on is water. Now that becomes dangerous or harmful when that water aerosolizes. When someone needs this call, it's flash [indiscernible] sink or shower and things get in the air, then they breathe in and they get into your lungs where they can mix with your lung tissue, and that's how they enter your bloodstream and thus prevent an infection. In hospitals when you're washing your hands out of the [indiscernible] come from that hand washing exercise. Again, things become aerosolized and they become inhaled or ingested. So when it comes to things like Ebola, method of transmission, whether it's human to animal or animal to animal or animal to human, the mechanism is a little different than premise water source being the cause of the infection. We're really addressing that water supply, that thing that becomes ingested. And those outbreaks and things that you're talking about won't necessarily generate business for us because that's not the source of the infection. So hope that answers it and happy to go into it more and maybe even pull some of my engineers and if I didn't answer that accurately or adequately enough? Second part of your question, love these questions guys. Come and keep teeing them up. Please provide an update to your strategy on Mexico. Mexico was a pretty important -- is a pretty important initiative for us. And the way that -- just an update on where that's going is Mexico is growing. It's just under $10 million as far as where I think the market is going to be. And it's important because it provides us a bulkhead for the Caribbean and other places in the region. With these types of sales, we have to do a number of things. We have to educate the market so they understand that there's even a need for water filtration. We have to have the proper support and I just realized I'm using Puerto Rico and Mexico, but the strategies aren't too different. The -- so actually back up a second before I continue answering. The initiative we announced was for Puerto Rico, and I'm not sure if you meant Puerto Rico or Mexico, but we haven't announced any strategic initiatives for Mexico. But I'll continue answering as if it were Puerto Rico because I think that's probably like you meant. So in addition, we have to have materials like support materials in Spanish that can accommodate the local languages. We have to have support that in service and install and also train the people that are installing and local inventory. So all those things we have in place, it does take time to build it. This is a rather new initiative that we announced in Puerto Rico within the last few months, but stay tuned, I'll continue to update us on future investor calls on how that's going or if we do decide to launch something for Mexico specifically. Is that right? Keep those live questions coming, as I mentioned before, I'll go to one of the ones that we've received previously. And it is how much of your growth came from core business versus onetime events? Is this growth sustainable? Okay. Good question. We do get questions often about the sustainability of this growth? And is it a one-off? I'm not going to speak to what's going to happen in the future. I will always talk about how well we're executing and how well we're operating the business. But recurring growth or programmatic sales revenue, really, that's this core that we talk about so often. And I shifted maybe 2 years ago to focus and kind of highlight the core as opposed to the emergency business, which is more of a onetime event, which often leads to programmatic business. But that is not the reorder that we're looking for or that we can predict always when we're looking at core growth. So much of our business I would say -- or we didn't give percentages to be [indiscernible] to you on how much, but I would say an increasingly large number amount of our business that is growing is coming from this core repeatable business. Just by the nature of there's not more emergencies just because Nephros is a bigger company. There's kind of a steady amount of emergencies. It's just becoming a smaller portion as we grow our top line revenue more and more.

Judy Krandel

executive
#34

Robert, we have shared in the past that historically, emergency response ran about 15% of our business. But in the last few years, it definitely ran substantially less than that simply because we're growing the rest of our business so significantly.

Robert Banks

executive
#35

Great portion. Great addition to that, especially when you think about the service program and the water stuff that's coming in.

Judy Krandel

executive
#36

Both in commercial that's been picking up.

Robert Banks

executive
#37

Commercial growth. So yes, as a result, that onetime sale becomes less and less impactful, which is ultimately a good thing as we have a business that's more sustainable and predictable over time. So good stuff. Next question that I've received previously why are you investing in services instead of just selling builders? This is a question I actually have gotten from some of my partners who, in the past, have traditionally bought up Nephros as a distributor, meaning that we just provide you a filter, you take the filter and then go install at a customer site. As you heard in the segments that were previously discussed, even from our partner who gave the testimonial, it is so important that we can just not just sell a product, but build a relationship with the customer. And the way I have really tried to focusing the growth is, first, educate the customer, then service, install the customer and then replace the filter when it breaks. And then through the tools like the tracking, all this is providing recurring revenue. And we're investing in services because a lot of the barrier for installing this medical device, which does require some sanitization. It requires every 6 months or 3 months, changing it. It's been -- it's a little bit more than just changing a roll of toilet paper. So a lot of people just don't have the staff or the dedication to treat the filter in the way that it's going to perform as designed and sold. So by taking that illness off the customer, where they may want to put their staff on working on why the AC failed, we can do that for them. And as we start to build these contracts, maybe it's multiyear, it's a type of business that is more predictable, sustainable, and we can grow it. So we're really excited about those services and investing in service, not just for the service revenue, but what it enables when selling the filter itself. Okay. We got another live question here. I'd like to go just go ahead. Impressive pressor presentation shows the passion of Nephros team. Question, please talk about the efforts to grow in verticals beyond health care and what traction has been achieved so far. Can you share examples of recent wins outside of health care? Will these verticals also help in improving overall growth rates? Great question, [ Ankur ]. When I talk about the efforts to grow verticals beyond health care, okay, so you saw the start of our business, it was articulated quite nicely with Mike [ Kennedy ] as far as how we started in dialysis. That in itself going outside to health care was a or into a different vertical. And then now beyond health care into what I'd like to sometimes refer to as patient care a couple of years ago has now gone even broader, whether it be places like government buildings, correctional facilities, universities, schools, airports, we're going into a lot more places that we hadn't had before. Even Mike Milman, our VP of Engineering Technology, talked about chicken coops and water filtration for pizza makers to have a consistent product. Unfortunately, I can't give a lot of names, but those are just examples of places where we're providing value, whether it be dental just a lot of customers are coming to us and are realizing the value of having water that is safe and clean and that having a filter like what we sell, how it can help them achieve their goals. It does involve often asking what problem they're trying to solve and then how do we get to a product that fits that problem. If we've got the broad product. If not, we can [indiscernible] dissolve and solve the problem other ways. But PFOS, microfiltration, nanofiltration, all those are beyond health care specifically, and they're showing ways that we get traction and wins outside of that space. And we're continually having to evolve and adapt our business to be able to accommodate those types of customers. So very exciting stuff and all going to contribute to growth rate. It doesn't happen instantly. You have to build the market, educate the market and make sure that we're aligned with delivering a service in value because we're not going to do anything halfway. We're really going to do it in a way that keeps and provides the net first quality, which this is the reputation that's too important for us to damage. So a great question. Continue to look forward for me to sharing more as we do more work with different verticals, all exciting stuff to come. Okay. Next, how do you see hiring a external talent in your efforts to build Nephros's capabilities? What does competition for [indiscernible] look like? Great question, [ Nicolas]. When I think about talent and Judy, you can comment on this as well, this company is nothing without the people. It's our most expensive part of what we spend money on. And it is Nephros, it's the passion. It's the intelligence what expertise that this staff is bringing to this company and this product. That's really what's coming through. I'm just here to remove a lot of the barriers that help keep our products from getting out and growing more. But when I see what this team does, we've got low attrition rates. We -- all gauges, I guess, to come in that people are pretty happy. So it's very important to me that this is a place that -- and I've said this before that I would feel proud that my daughter could come in to work. And I think that when I think about hiring talent internally, my first goal is to have the talent in-house and to develop and grow because we really want the people owning what happens. But we do have a number of very good third-party partners that help us and we have no problems with finding the right person, hiring the right talent and the competition for people that are in the space. I mean, it's really weird, but there's not a whole lot of people that are experts in water. So it becomes a pretty small community, and we all get to know each other pretty well. We see each other at trade shows year after year, competition. We even have sales with some of our competitors. So it's all in the name of kind of solving some of the problems that our customers see, but I think that the talent and capabilities is so important that we make sure that we nurture that. So great question, Nicolas, and I don't know if you have anything to add on that, but ...

Judy Krandel

executive
#38

No. And I say we have added some key people in the last year or 2, we've been very pleased. We run lean head count well under 40 people. So to add 1 or 2 new people a year or whatever we need, we can be very selective and very careful. And we get a lot of interest, people excited about coming to work for a public company. coming to work in sort of a leader in a public company in an industry, it then ship by getting stock options. They're intrigued by how family-oriented we are. So we've been very pleased with the talent we've been able to find.

Robert Banks

executive
#39

Great. Next question I see from Jaime Santiago. Greetings and [ Salud]. I live in Puerto Rico, private industry experience and for the last decade or so [indiscernible] professor at the graduate level. Congratulations very important work there. The vast majority of technical documentation is dealt with in English, not Spanish. This includes marketing material, not granted. You may need some documentation in Spanish for an individual customer, but it shouldn't be a big deal. Good comment. I will say that the first couple of times I've been in the Puerto Rico under the Metro umbrella. And I'm working with people at the executive level, the problem even management level, the problem, but the ones who actually have to work with deal, install, stock, purchase our filters they want the information in Spanish. They kind of look at pictures and try to work through it. But yes, they can translate there's even some local apps where you can take a picture and translate it. But it's also important for them to understand every line of our instruction manual for installation. If they forget to sanitize that last line from the filter to the outlet of the spot, you've really negated the whole purpose of having a sterile system and process. So the importance of having our filter it being the medical device FDA Class II cleared with all the different caveats that come with that is critical. The training part is so important, following the instructions. So we have felt that it is important to have the language locally. That's why we hired somebody who is native to Puerto Rico as well to help service. So it's something I'm thinking seriously. Prior to Nephros, I've worked and lived in different countries. I was in quite a bit of time in Europe. I was in charge of all the subs here in Africa in 42 countries. I was in India for a year or so with my family. Having the local language has always meant so much more adoption adherence to the way the things are cleaned and kept and maintained. And I'm taking this my lessons learned from the past and that we also assuming that we need that type of support in local language as well in Puerto Rico. So if it proves it it's not important or that we can branch out into other places, no harm. We still have it locally. We still have the only versions as well. So -- but thanks for reaching out. I appreciate your background. Give me a call. I'd love to kind of meet you down there some day and find out what he needs you might have and help me grow the Puerto Rico story. See [indiscernible], good question here. In recent weeks, there's been an leaders, disease outbreak apartments in New York City. Is there a potential market for Nephros? I'm glad you brought that up, Joe. And again, let me tell you, I'm thrilled that so many of the investment community has been reaching out to me directly via e-mail and also my team. sending me articles, letting them know that, hey, there's this problem here. These 3 blocks were shut down. The lead ones outbreak in New York City is one [indiscernible] national attention, and it's also thrills me even more that people think about Nephros when you hear led generics disease. That's the right answer. Yes, think about Nephros whenever you have waterborne type pathogens. The problem in New York City is a specific unique and regulated primarily around cooling towers. So these are large flow rates. I don't know if you're familiar with the type of cooling tower there, where you've got water spread over lubes, which comes down and creates an error rated situation were. So what you see coming from cooling towers, not smoke. It's actually water vapor water droplets. And then that water drop lit on the roof of many of these apartment buildings is also right next to the air intake for much of the HVAC systems. So you've got the water droplets. You've got the water circulating right around and now it's being pumped into the buildings. Lesion [indiscernible] disease or the lesion the mold, the bacteria that causes it is very prevalent. It's in most cooling towers, actually. Unless you've got a pristine coin tower with no sentiment, those things act like giant air scrubbers. So I get less excited about the fact that there's a [indiscernible] disease and more excited that they don't have the [indiscernible] properly angle that it's set right next to an air intake that doesn't have the proper filtration on it. And I don't think that there is a water Nephros and the fact that the cooling tower is going to spell out contaminated water vapor. But I do know that when you are drinking water, when you are taking a shower or when you're using potable water that [indiscernible] rates it, and it's a situation where you can breathe it in, that we can help. So it's dealing more with the premise plumbing, which [ Brian ] talked about earlier, that is where we had that initial play. We can come in and evaluate and check it out, what other sources of [indiscernible] might there be in the building? What are you not doing or doing from a hygiene perspective. We have a bunch of partners who focus on this as well. and we call those partners in to help us address those needs, too. But yes, so if you guys do hear about things like that, please keep those leads coming in. We do follow up on every single one of them. We might not always get back and close the loop but they're always of interest. And my regional managers who live and breathe in those areas where these things are happening are on top of it. They see the new stories and they really want to make sure that they solve and are being a good steward of their community as well. So thanks for pointing that out and keep those leads coming in. Okay. All right. So I'll go to one of my other pre questions. This one was interesting, what makes Nephros different from much larger filtration companies? And I think what this was about was we've got some competitors who have been doing this from a while and then you lost some other things as well. But what I found is they often have a lot of problems like maybe they round of inventory or here's what we're selling, and that's it. Really what's different about Nephros is our technology, which we did highlight a bit today, our medical device quality. I mean, this hollow-fiber unit here this is an FDA Class I medical device. It's tested by a third party, that this is very different than other filters you're going to see out in the world. the education. We're going to come in and help and train your staff, teach you how to work with the filter, clean it service. We can come in and sell it for you, change it out. And once it's expired, we can provide technical support if you got a problem in that you can't solve, all those different things build this relationship that makes Nephros very different than some of these larger companies that won't take that time and go through all these different problems that you might have. I'm very proud of that and proud of what this team offers in those regards, and we look forward to continuing to do neckline board. What does success look like 5 years from now? That's a good one. I believe Nephros has become or can become one of the most trusted water partners out there and not just health care but [indiscernible] facilities, which we talk about in most market segments where water matters. Not just the scale, but I think industrial application, which I often get asked questions about, that's not on our short-term radar or long-term radar. But did addressable market segments where we do have patient care and all these other different places that I talked about, they're huge. We have a lot of room to grow, and we're trying to make sure we solve those needs and those needs as best we can, and the team is really well positioned to do that.

Judy Krandel

executive
#40

Just to add to sort of translate to sort of financial results, that we'd like to look like in 5 years from now, certainly continue to grow our active customer sites and continue to work on sort of revenue per customer site. So we hope to have significantly larger number of both Obviously, that would translate to a lot of gross margin dollars that could come and we'd like to truly grow our cash flow and profitability. If we continue on this front alone, we could be sort of self-sustainable cash flow from a cash flow perspective. And potentially, success would be finding strategic opportunities that we could add to the mix and there could be acquisitions that help broaden our product line to our existing customer base, we're potentially broad in the markets that we are serving. So I think success also brings stern strategic opportunities based on our positioning and knowledge of butter that make us address a much larger market 5 years from now.

Robert Banks

executive
#41

That point, Judy, it's a great addition. I think that's your spot on. Oh, I do have a hand raised. So I would like to give Ralph a chance to ask his question. Mark, you can assist with that.

Unknown Attendee

attendee
#42

Ralph, I think you should be able to ask a question.

Unknown Analyst

analyst
#43

Okay. You might -- okay. You talked about -- or mine talked about different areas where companies come in or -- and they work with you on finding a use helping you coming to you to help them with something that they want. Are any of these -- the potential areas where you feel that there's a much greater need than just for one company. And have any of these really materialized in any significant way where you feel you can branch it out to other companies?

Robert Banks

executive
#44

Yes. Great question. And -- just question properly. When Mike especially was talking about some of his OEM and other development for product, does that have room to grow? Can it branch out into other areas, other companies? Is it something that can scale into something larger? I'll say that just from a historical perspective, that's what we've done. We've had a number of these relationships, these OEM relationships that become something greater. And if I think about it loosely, metros kind of formed that way. We were solving a problem. The problem didn't -- the solution didn't exist in that form the basis for how the core technology was created, which something branch out to many others. I know specifically, there is an OEM we're working with right now that doesn't mind us once the solution is developed sharing with others because when it helps them spread development costs out over a larger amount of products. So to answer your question, yes and yes, we'd love to do that. And whenever those opportunities will arise and we're allowed to, we will take advantage of that every single time. I personally love the OEM development route. We can't usually talk about it much because it is very specific to customers and what they need and the problems they're solving for them. That's why we kind of spent so much time on it today just because as an investor, I think it's important that you realize that that's a way that we're generating a tremendous amount of value for customers, and that does scale up, just not something that I can share specifics. And it's a super exciting area. I see another question here from Nick. With rising consumer concerns around PFOS and nanoplastics, do you see a significant DTC opportunity for Nephros filters? Example, Amazon, leveraging our superior removal capabilities. several similar products already show strong review traffic suggesting an enormous TAM. What are your thoughts on testing this channel? Good question, Nick. When I think about microplastics, nano plastics, PFOS, it's different than our typical clientele. Patient care and hospitals, they're dealing usually with more acute situations, someone gets sick and they can die within a week or microplastics, nano plastics, their industry disruptors, for example, that take a long time to impact. And in fact, children are growing up and your ability to reproduce and things like that, that you don't always see in a short time period. So it's a different tends to be more residential or high-end commercial areas. And that is interesting. And the channel to market or direct-to-consumer, as you say here, is something that -- it's not a muscle that Nephros has developed today. We're constantly evaluating, is this something that we want to develop? Is there a [indiscernible] we can talk to? Is there a way to make that channel viable for us as far as distribution and getting our product out in the world. Those are all interesting. I won't comment further about it, but we are constantly exploring ways that we can take these products and solutions and open up our [indiscernible] and as even larger. I will say I'll always make sure that we do have a focus and continue to support our core technology. That is something that is very different and unique for us, and it is very sustainable and hard to replicate. So while doing both at the same time because I think it's a different set of expertise at different clientele, very, very interesting and exciting area for us just for future costs as we develop more into those areas. I love the participation in questions that I get, very good feedback from the group. All of these are also making my head think about different ways that I can take Nephros in the future. Another question that came in from previous was, how are you thinking about capital allocation? I'll turn to Judy about that because this one is interesting for me, not just capital, but just how the companies run in general and how I choose to -- how we choose to run the company and keep it in a very healthy financial state. So maybe touch on that, maybe what our priorities are and how we're thinking about company allocation.

Judy Krandel

executive
#45

Yes, I'd love to. That's a great question. One of the things we're very proud of is that we have a solid balance sheet. You saw about a little over $4 million in cash at the end of March, no debt. Obviously, leverage plays a point in growing companies when you think about your cost of capital. Right now, debt is not inexpensive, as everyone knows, interest rates are fairly high. And to bring on debt or line of credit, you do need to support it. On their opportunities to fund some type of lending credit against the inventory that we have. But frankly, what we're looking for our rock solid balance sheet to do right now: a, is to give customers total confidence that they can do business with us, and we will be there for years to come; B, opportunistically, of course, we could do stock buybacks if we felt there was a time that our stock was really undervalued. But to me, the greater opportunity is it to use it for strategic growth initiatives. We've discussed publicly looking for acquisitions, merger partners, investing in business development opportunities, something with a significantly higher return on investment. We have been using it to invest in our people which, as you've seen, we've added select talent. But I think we will look forward to using our balance sheet to strengthen our position in the strategic realm as we find opportunities.

Robert Banks

executive
#46

Another question. I haven't gotten more questions about this. I was a little surprised, but a question I did get was how is Nephros using AI today? When I think about artificial intelligence and all the hype around it and fast growing, it seems like any company that can attach AI to their name or something seems to be growing an incredible amounts at least getting the investment I do view AIS is as important, but I view it more as a productivity tool rather than a product strategy. Today, we use AI to accelerate content development or support engineering research, also for maybe customer communications even some software type development when we're looking at filter tracker type stuff, but it does increase our internal efficiency. As we continue to develop our digital platforms with the filter tracker app, we do see opportunities to incorporate it more into how we support our customers, maybe even predictive maintenance or data analytics. But today, it's not a product per se, but it's quite exciting, quite interesting. There's new development, it seems like every single day. The second part to that same question was could AI become part of your products? That I say potentially yes, but not necessarily inside the filter itself. It's more around that data generated by water management. I do think there's an opportunity to help customers maybe predict filter life or maybe even identify water quality trends help facilities improve what they're doing and how they're managing things in those areas. But interesting and stay tuned if I find some ways to really make AI a larger portion, I would totally explore that and figure out how to use it to generate more value for our customers. Okay. Right. So we're coming towards the end. I still do have a few more minutes left for questions that might come in live. Remember feel free to raise your hand and ask it live or type it in the chat. Otherwise I'm going to get to on with a few more of these questions. Judy did talk about tariffs earlier. So this question maybe it's answered mostly, but I'll give you another shot. How should investors think about tariffs going forward?

Judy Krandel

executive
#47

Right. I think the critical event is, I think we want to see if these tariffs, which are due to expire in a few months, will expire, will they be renewed? If they expire, we've managed through this part of the process, potentially, we'll be able to get a refund in the second round of tariffs. And if they continue, then we have discussed internally mitigations. We do have price increases every year, but we could have specific tariff surcharges. Certainly, it's affected us as we've all seen in our gross margins. we're looking at different sourcing alternatives. Are there countries where we could do some sourcing with lower tariffs for part of our products? Always looking for -- we don't want to change the quality of our product or a long-term strategy. But certainly, if it's going to be a part of our life [indiscernible] we believe we do deserve to have some ability to recoup some of that, and some customers seem open to talking about that. And so we'll have those discussions as we see how the spring unfolds.

Robert Banks

executive
#48

Yes. And from a business and a management perspective, I don't manage the business, assuming that today's environment is permanent. We know things change all the time. We adapt whether there's supplier diversification, pricing, operational efficiencies or product mix, I just continue to adjust while protecting the long-term shareholder value as best we run the business as best we can. All right. A couple of other questions here about -- about a recession or Medicare changes is probably when it might be more interesting. Are changes in Washington affecting your business, regulatory -- maybe you can talk a little bit about this, but the regulatory environment. I don't know. It's hard to say.

Judy Krandel

executive
#49

We wish we had the ability to have a stronger lobbying effect. The things that we do are so important. We wish frankly, that they were required and regulated. These needs to protect the water, particularly the patient population in hospitals. So we do what we can to support any efforts along those lines that would help drive demand for our products, and we monitor what's happening in Washington. Right now, we don't see anything to affect us in a negative way. And we certainly hope that more concern about these issues will come out of Washington to help us in a more positive way.

Robert Banks

executive
#50

Yes. I totally agree. It's just -- if I focus just on trying to follow that and create policy and how we run the business and change it all the time, it's impossible. The changes happened so fast, really head down and it actually plays well to this last question that was asked here is what keeps you awake at night. It's not government policy. It's not tariffs, but it's execution. It's taking that Nephros ability to just make it better and larger than it's ever been. My focus is really just making sure we execute that we continue to innovate that we hire great people that we serve our customers exceptionally well that we just stayed disciplined in how we grow. So those are the things that we can control. And ultimately, it's what's going to determine our success. So that being said, I think -- that's good for questions for now that I have pre. Last call for anything that people might have online that they want to share with us. So in the meantime, I'd want to direct your attention to our website. This is something that I've been proud of the team's worked really hard on it. where you can find Nephros and our team, and including myself, if you clear our homepage, www.nephros.com, just go to about section quick events. This is where you'll see us. We're speaking engagements, what's happening. I'm going to be at the Minneapolis [ ASH ] Conference. I also WT at the convention center here at the Omni Hotel. But you can go and find one we're close to where you are, reach out, go at 10, you can kick on any of these links. It takes you into a little bit more detail about where how did attend the show and things like that. But lots of great stuff on here on our resources on our page. Team spends are really a lot of time and David to do a really nice job with his website. So please take some time and have a look. Last thing I want to share is the QR code that you can go here and click on it and also join our Investor Relations team. I'll leave that up on the screen for a few moments as I just wrap here. I just finished just over 3 years with Nephros. And I wake up every day more excited than the day I started. I see the opportunities. I see the products I work with great people, great investors. The team here is fantastic. They execute well. They work really hard. They put in way more effort than I could ever ask him to. And that shows us. I think that shows in our product. That shows them where our customers stay with us. And I think that really is why the Nephros product is so different and so special. And it's what keeps me coming back everyday. So I really just want to thank everybody for joining the call, for your fantastic questions. for continuously reaching out to us. I want to thank Judy is my partner here for really taking us through the financial world. It's so complicated being a public company. And I think this is -- we've built something that you and we and all can be proud of. So thank you again for joining, and I just feel free to reach out any way you could want to connect with us, and we'll look forward to doing this again sometime in the future. Thanks everybody.

Read the full transcript via the API

You're viewing the first half of this call. Get the complete Nephros, Inc. transcript — plus 246,000+ transcripts from 12,000+ companies, speaker segments, AI summaries and full-text search — through the EarningsCalls.dev API.

Get the API View API docs →

This call discussed

For developers and AI pipelines

Programmatic access to Nephros, Inc. earnings transcripts and 246,000+ others is available through the EarningsCalls.dev REST API. Plans from $24.99/month — full transcripts, speaker segments, full-text search, and the recently-added /api/v1/transcripts/recent polling endpoint for ETL pipelines.