People Incorporated (IAC) Earnings Call Transcript & Summary

September 10, 2024

NASDAQ US Communication Services Interactive Media and Services conference_presentation 34 min

Earnings Call Speaker Segments

Eric Sheridan

analyst
#1

Okay. I think in the interest of time, we're going to keep moving along, try to keep this thing on time and on track today. It's my pleasure to have the team from IAC/InterActiveCorp here next. Christopher Halpin, CFO. Chris, thanks so much for being part of the conference this year.

Christopher Halpin

executive
#2

Thanks for having us.

Eric Sheridan

analyst
#3

I think it's your second year in a row. I think we were here last year as well.

Christopher Halpin

executive
#4

Absolutely.

Eric Sheridan

analyst
#5

Thanks. So Chris, you joined the company 2.5 years ago, beginning in 2022. Maybe talk a little bit about your background, what led to the decision to join IAC and your key priorities in your role as CFO for the organization.

Christopher Halpin

executive
#6

Certainly. So my background before IAC had two main components. One was private equity. I was in private equity for 15 years, 13 years of it at a firm called Providence Equity Partners, where we often competed with IAC on deals. And then I spent 9 years at the NFL in a variety of roles, media deals and strategy, oversaw consumer products and gaming. And then 4 years, probably most germane to this role running strategy and growth, which was about half of the CFO's job. And so financial planning, forecasting FP&A budgets and long-term plans. I was approached by Joey in, I guess, fall of '21. I'd always greatly respected IAC. And I was intrigued by the opportunity to be deeper in digital and then also get back in my career to capital allocation, complicated transaction structure, financing, et cetera. And so I decided to join. And when I came in the stated goal was to really rebuild IAC after the Vimeo and Match spins. When we got -- when I got in, in early '22, we obviously then had to deal with the major Dotdash Meredith integration as well as the Ad recession. We spent a lot of time with Neil Vogel and team who are excellent getting those assets integrated and driving strategic clarity and everything they've done to position the business to where it is now. We also had Angi, which was in the midst of a really highly dilutive business plan at the time, figuring out margins there, economics and turning it around and Joey went in as CEO, and now we'll talk about it. We have Jeff Kip. And we've also cleaned up the portfolio in terms of some smaller businesses that weren't generating our cost of capital. So I always spent my time [indiscernible] obviously, standard finance working with Mark Schneider and others on FP&A, capital allocation, clearly with Joey and Barry, both what we buy, what we want to add to the portfolio, also what we dispose of to free up capital and improve our returns on capital. And then long-term strategies, we, in a lot of ways, serve the business units and the CEOs there, helping them with their strategy, margin analysis structure and thinking through the best way for them to deploy capital as they go.

Eric Sheridan

analyst
#7

Great. Okay. So as you alluded to, you have a large collection of businesses in the portfolio. One of the big picture questions I wanted to kick off with. When you think about your largest businesses, where do they sit today in terms of their maturity relative to the growth opportunity? So maybe we'll start with some of the bigger businesses, and I know we'll go into all of them in more detail. But just generally, the growth opportunity that sits in front on them?

Christopher Halpin

executive
#8

Definitely. Well, Dotdash Meredith is in a more mature area, but we view them as having a tremendous growth opportunity and that they are -- and full credit to the industrial logic of the combination but also other elements that Neil and team have done. They can be the winner of the open web, and they have moved past publishers, other large open web players and are really in the conversation with the platforms. So we expect double-digit growth out of them for the foreseeable future in an industry that will not be doing those types of numbers. So we're excited about their positioning. Angi, it's rare, you would say this is about a business with declining revenue. But the online conversion of home services, we estimate only about 20%. So Angi, along with its competitors, are in a growing market. Its revenue has been climbing really because of proactive decisions driven by Joey, as CEO and now continue by Jeff to truly rebase it and improve the revenue quality, improve margins to set it up for the future. But as we get through that, we feel very good about the forward growth opportunities, and we've seen this in a number of markets with better product, marketing and experience, greater offline to online conversion. Care is an industry leader in a segment that we think is probably mid-single digits converted to digital. There's too much word of mouth and too much friction in the home services -- the caregiver segment. So we view that as a lot of room to run. And then you've got the companies that are disrupting with proprietary advantages, Turo, Vivian. Those have tremendous opportunities to grow in front of them. And then I just conclude on MGM. You've got an industry leader in Vegas that Vegas keeps expanding and becoming the entertainment center of the world, we continue to see opportunities there, opportunities for them to deploy capital, and then you have the digital opportunity.

Eric Sheridan

analyst
#9

Got it. Okay. One last big picture one. One of the biggest debates here at the conference over the last day plus has been the current state of consumer demand, enterprise demand, you always sit with a unique position with your collection of businesses. What are you broadly seeing in the macro environment in terms of the demand dynamic out there?

Christopher Halpin

executive
#10

Yes. I think what we're seeing aligns with what you see in a lot of the earnings outcomes, which is [indiscernible] this is a sad situation, but real bifurcation or differentiation by income strata. So the higher-end consumer and what we see keep spending, it's not the froth of the pandemic era, but post-pandemic era, but they continue to spend, those brands continue to do well. Mid is fine. And then the low-end consumer is really strained. They tend to finance their spending to a greater extent. So they've been squeezed by credit, higher food costs and basics consume more of their budget. So when you see the lower end retail and those areas get hit hard, it aligns to that. In our portfolio, partly by strategy, partly by just sort of serendipity, we skew very much towards higher-end consumers. So whether it's MGM, Turo, clearly, the Dotdash Meredith brands on down the portfolio, we don't have a lot of low-end consumer exposure, and it is -- tends to be homeowners, travelers, food, [ fishing ] and autos, et cetera, you go down the segment, high-end gamers. So we continue to watch it closely, and we'll talk about macro at Dotdash Meredith We watch it like a hawk, but things continue to move forward in a -- it's not gangbusters, but it's fine.

Eric Sheridan

analyst
#11

Understood. Okay. So let's turn to Angi. As you talked about, been going through transitions over the years, can you talk about some of the key strategic priorities at Angi today and how you're repositioning the company for growth? And I don't know if you do want to work in -- the second part of the question would really be, Jeff came back over a number of years of being in businesses around IAC and now Jeff Kip as the CEO of Angi. So new leader priorities, transition in the business, where does that all sit today?

Christopher Halpin

executive
#12

Yes. So a bunch in there, and I'll try to do it efficiently. At its simplest, it's a 2-sided marketplace with consumers on one side and service professionals on the other. And then you have technology data matching in the middle, optimizing the connections. And from a metrics basis, you have service requests, you then have service providers and then you have monetized transactions per service request, which is the simple way to think about whether we're winning or not. Joey went in as CEO in October of and aggressively drove the focus back on consumer and professional quality of experience, and we've seen -- be it churn on service professionals or NPS on consumers, you've seen the detriment to the business over some prior initiatives. We started with service professionals, we improve lead quality. We also were much smarter about the service professionals we acquired, which frankly meant less. And the way we onboarded and segmented the pro experience basically by their own size and sophistication. All of that's manifested itself in much better retention rates, lower churn, lower bad debt. We feel very good about where our service professional foundation is right now, what our pro network looks like. We even closed down a network called CraftJack, that was a mini professional network within Angi because it just wasn't high enough quality for us and we're, in fact, losing money on it. So we feel good about where the professional side is we can continue to improve that through product technology. Consumer side, we made strides, decluttered their inboxes, prioritized winner -- how are they reached. There was too much marketing going to them in a dilutive manner. We are making progress on the product and on how they submit a service request. The key step for us is we've gotten rid of a lot of wasted marketing. There was SEM being spent. There was digital acquisition. There was a brand where we were net losing money. And that's why, as you've seen revenue come down, profitability has actually improved. It's an unusual feature for a business, but it's not going to happen forever. But it's really a statement about the waste there. The next step forward is how do we get demand growing. And that's at the core, and this ties to Jeff's strategy, jobs done well. So by getting jobs done well, service professionals and consumers will have a great experience. NPS goes up, repeat rate goes up, organic traffic goes up, and you also have more efficiency in how you spend on SEM, how you require on SEO. Long story short, much of this was driven by Joey. Jeff has now come in. And for those of you who don't know, he has run Angi International for the last 6, 7 years, did a tremendous job turning that around, integrating multiple disparate platforms, optimizing pro experience and consumer experience and turned it into a 20% grower or 20% EBITDA margins. He's bringing that same energy and also deep understanding of what leads to a job done well from Europe to the U.S. He understands that there are differences about the U.S. business. Major scale, established brand, much larger pros in some circumstances, who you have a different relationship with than a locksmith in Hamburg. So you have to service them and provide value to them in a different way. But the core of it, he has hit the ground running and very much aligns to his experience.

Eric Sheridan

analyst
#13

Okay. So you talked a little bit about the avenues for growth longer term in Angi. How do you think about allocating capital across that business against what your growth priorities are?

Christopher Halpin

executive
#14

Yes. I mean from a capital allocation perspective, internal to the business, it's -- there's very little required in the sense that Leads, which is the biggest business where we've had the largest revenue step down due to eliminating low calorie or inefficient spend. It is a highly profitable business, highly cash generative, and you've seen the margin improvement there. Where we would allocate capital as we get the product and the matching in the right place, greater marketing where we see the ROI and drive from there. Ads, the sister product highly profitable, has been doing very well, growing strongly and meets certain pros needs quite well, where they want people to reach out to them. They don't want a hot lead. They don't want to compete for it. They want more that one-to-one nature. Ads is doing well. And we got to continue to drive it and feed it and improve that product. And then services, which when I came in was a massive point of focus and was excessively emphasized, and in many cases, a negative margin, we've rebased it to a solid profitable complementary offering for higher velocity, lower volume -- lower price point AOV, things like fix a sink or hang a TV or something like that. It's an add-on. It's useful, certain pros like it, many consumers like it, and it just helps in terms of repeat rate and overall experience. So that's how I think about it. In terms of capital allocation, we may think about M&A in that business. Right now, it's very much heads-down execution. We've looked at different things. But we've been -- and also Angi has been buying back its own shares.

Eric Sheridan

analyst
#15

Yes. Understood. Okay. So probably one of the bigger questions we get from investors is looking at the Angi business and thinking about what long-term structural margins look like once the transition with the business is going through is accomplished. What does that look like? And how does the company broadly think about balancing growth versus profitability over a longer duration period of time beyond the current period?

Christopher Halpin

executive
#16

Yes. You can see in the numbers, again, as revenue has been declining, we've driven margins to the low teens. I think it is fair to then roll that forward and say with revenue growth, this should be a 20% adjusted EBITDA margin business. That's in a context where there are applications or marketing dollars that are high ROI, so we are spending, we are acquiring, we're building the brand. But the incremental margins on a additional Ad or Lead is such that we can still drive margin improvements and get to that 20%. We're not giving guidance on when we'll get there. Also Jeff's got to get in and continue to flesh out his business plan. But that's how I think about where the business should be.

Eric Sheridan

analyst
#17

Okay. Understood. I want to turn to Dotdash Meredith, maybe start with digital. Can you talk about the growth opportunity that sits ahead of Dotdash digital and how you would characterize the current ad environment coming back to your comments on broader macro?

Christopher Halpin

executive
#18

Sure. At the end of the day, at Dotdash Meredith, on the digital side, we have 3 main revenue line items, advertising, performance marketing and licensing. On advertising at the end of -- at its core is price and quantity, monetization and audience. Both of those are growing well. Last quarter, we talk about core sessions, which are over 80% of our total traffic and are the properties that we are investing behind like people, Better Homes & Garden, Travel and Leisure, food and wine, et cetera. We had 9% organic traffic growth in the second quarter, and we said it accelerated so far across this quarter. We know we are taking share in terms of audience. We're taking it in our categories, especially versus other publishers and information sources who cannot invest at the level we are in content and experience. And we expect to continue to drive audience there. That traffic then falls into two buckets, as you guys know, premium/direct or programmatic. We are 2/3 premium, 1/3 programmatic. We love that ratio. And we think that highlights the value of our content and our audiences. Premium is solid. It's not -- Neil Vogel, I encourage anybody to listen to -- he was on a competitor's conference last Friday, but his energy and the way they drive this business is a credit to them and a sign of the opportunity here, but he talks about that market. And the Ad macro is fine. It's not great, depending on the month, your comps are easier, et cetera. Also, when you get into categories, we can talk about those, there's a lot of idiosyncratic things going on that might make something look fine, but it's off a very low base. But the market is okay. And in that, we've been able to drive premium. And then we talked about in the letter, our programmatic growth has been exceptional. And that's a credit to the way they've built the ad tech stack out, our integrations to programmatic and how well our inventory performs. So we've been growing high teens on digital performance advertising. Performance marketing has been growing strongly the last couple of years. We've had a dip this year due to some headwinds in financial services brokerage insurance, we'll get through that. Performance marketing for goods, going to your macro question of people buying e-commerce has been solid. And we had a good Prime Day in July, and we think our product, our integrations, our differentiation there is pretty singular. And then licensing, and we'll talk about OpenAI, Apple News is doing very well for us. That has been a growth driver there. And then last quarter, we had our first revenues from our OpenAI partnership, and we'll look to add more to that.

Eric Sheridan

analyst
#19

Well, let's pivot there. We've gone over 10 minutes at a technology conference, and I'm going to talk about AI. So let's pivot to that. I think I'd like to ask it from a 2-sided dynamic. I think we get a lot of questions about the potential for AI to impact the publishing businesses inside Dotdash Meredith, but then you also have a partnership with OpenAI around your content and licensing. Talk a little bit about the nature of AI and how it might impact the businesses going forward?

Christopher Halpin

executive
#20

Definitely, there's probably three elements to the AI -- generative AI conversations that we have. The first is training of models and access to content. That, if you go through the arc of that since OpenAI rolled out ChatGPT 3 at the end of '22, we think it is getting to a much more reasonable place. And Joey said this 2 letters ago, where we think anybody building a large language model is going to have to come and get licenses for content from differentiated providers of information and entities that are respected as a source of truth, both for training and verification of those models. And where a given LLM developer is in accepting that is sort of how are they going through the 5 stages of brief of the reality of fair use only gets you so far and doesn't get you to where I think people thought it did. That's one. Two is disruption of search, and we talked about the -- in the last shareholder letter, about 40% of our DDM digital traffic is from serve pages on Google. That we saw a penetration rate of about 15% of AI overview answers for relevant searches for our categories. And we saw a minor impact on click-through rates. We're going to watch it like a hawk. But that's where it is so far. It will probably grow. I think everyone has seen how Google has adapted the AI overviews they serve up as they're continuing to go. And trying to, I think, avoid over cluttering the consumer experience. But to date, we've seen a de minimis impact on our traffic from these broader generative AI offerings. And then finally, use of generative AI in our business, and we haven't -- I haven't talked about the Cipher, which we think is truly one of the differentiators for Dotdash Meredith against most other advertising options for brands, especially endemic to our category. But we are really excited about in our AI partnership -- OpenAI partnership, what they bring to D/Cipher and the ability to scale up the reach across the Internet and the ability to model predictive analytics around the performance of third-party inventory. We've done some, but they can also -- using OpenAI do it on video, on images, not just text to say, what is an individual looking at and what's the optimal ad to serve to them even on third-party content. They've been good partners. Neil talked about it on Friday. We expect -- we are having conversations and over time, expect more generative AI partnerships, and they all have their own different flavors and then probably some will be harder to wrestle into the boat, but we think they'll get there.

Eric Sheridan

analyst
#21

Okay. Just quickly, maybe touch upon the Print side of the house at Dotdash Meredith. How should investors thinking about managing that for cash flow versus growth? And where it fits inside the portfolio for Dotdash Meredith.

Christopher Halpin

executive
#22

Yes. Neil and team went in and when we acquired Meredith, and we're highly disciplined and focused around reducing the number of print titles to what we call the Magnificent 7 of core titles that have -- that stand on their own. And our profitable have real subscriber bases that -- and real advertisers, and that led to a lot of restructuring costs out of the box, but that has played out very well. And the Print category or Print segment has outperformed our expectations surprisingly since we bought it. The titles we have are excellent, Southern Living, Travel and Leisure, People, et cetera. We will continue to manage that portfolio for profit. They are additive to the digital experience. They are complementary. We feel like we can manage cost structure frequency, et cetera. And our goal, as we've said, is to use the adjusted EBITDA out of Print to offset the corporate costs that sit at Dotdash Meredith in their structure, and we feel good about continuing to do that. We'll continue to prune, rationalize frequency, et cetera, but it's been a nice story.

Eric Sheridan

analyst
#23

Okay. And last one, just you've talked a lot about margin potential at Dotdash Meredith from the point in time in which you acquired the asset. And obviously, the asset has been on a bit of a journey since that point because of some of the macro dynamics. But do a check-in for us on where we are on long-term structural margins with respect to Dotdash Meredith?

Christopher Halpin

executive
#24

We continue to feel good about 50% plus incremental margins. We are investing right now, and that is really product of the opportunities we see. So we are actively investing in D/Cipher. We are actively investing in content where we can break out and get ahead of very credible competitors in our segments who we think are constrained and just serve the customers better. We're also very focused on acquiring more direct traffic and traffic through new channels, specially video, that the opportunity in video for the Dotdash Meredith brands has only increased in our mind since we've owned it and understood the performance we see there. So we are investing. We guided to sort of 30% incremental margins in the second quarter. We beat that through better monetization. I think we would guide people towards 50% incremental margins on a go-forward basis, and we just got to keep executing.

Eric Sheridan

analyst
#25

Okay. You also have a search business inside IAC, maybe I'll skip ahead to that and just ask how investors should be thinking about the growth versus margin profile of that business looking out over the medium term?

Christopher Halpin

executive
#26

Yes. I mean it is -- I think the business that everyone expected to go away for a long time and has kind of -- has hung around. They have continued to reinvent themselves and come up with new opportunities in the Google ecosystem and Bing ecosystems and search. It's been a tough 12 months. There have been a number of changes in the areas it operates, and you can see that in the revenue side and profitability. Our guidance is sort of a lower baseline of profitability. I wouldn't think about growth in the near term there. And it's profit we use to offset corporate costs and other activities.

Eric Sheridan

analyst
#27

Okay. Typically, as a company, don't find yourself with minority positions in equity investments. But you do with respect to MGM and Turo. Maybe talk a little bit how those fit into your broader philosophy about owning businesses, operating businesses, making investments, allocating capital and what the update is about sort of Joey and IAC's broader view about MGM and Turo?

Christopher Halpin

executive
#28

Sure. So IAC has clearly always been a control organization that's Barry and Joey's instincts and what they like to have. I think what is -- data points that are important on Turo, where we invested in a private setting and then MGM, where we bought public shares in that setting. We are, by far, the largest shareholder in both. So we are about 32% in Turo post exercise of our warrant and we are 21% shareholders of MGM and neither is close. And we're active on the Board to have substantial, a significant influence on both and view them as long-term holdings that we see value. Taking them one at a time, Turo is a real disruptor in the car rental, car sharing market. Andre Haddad, the CEO and his team have done an incredible job on that product and making the NPS and retention and repeat rate for Turo are exceptional, especially when you compare it to rental car competitors. And the opportunity is there. The biggest thing is awareness where you guys can do your own scan. But roughly, if you go to a dinner table, roughly 1/5 of people have heard of Turo, they overwhelmingly love it, would love to use it and 80% haven't. That is a big opportunity, but that also requires brand marketing awareness and is the big point of focus. We're very excited about the partnership announced between Uber and Turo last week. It is a great combination of the traffic and user base -- sorry, Uber has with the product and network of hosts that Turo has. And we also thought you should read in that Uber tried the car sharing business through their acquisition in Australia and have pivoted out of it. And I think that reflects the -- how good Turo is at what is not an easy business. It took a long time to figure out insurance, took a long time to figure out post experience and opportunities there. And so we are very focused on them taking advantage of what's in front of them, acquiring more consumers and giving them an incredible experience. MGM, we think it is undervalued by the market. The Las Vegas properties are iconic and one of a kind. They have continued to perform the international opportunity. We're very excited about, be it MGM China, which has been doing very well and our European digital assets, which we started with LeoVegas. And then BetMGM and #3 player, it's a big year for them in terms of delivery of new product capabilities through our partner at Entain, and they've got to get back to stabilizing and taking share in the -- they are a great performer in iGaming. They got to get back on sports betting. But we think the market is greatly undervaluing MGM's assets.

Eric Sheridan

analyst
#29

Okay. We only have a few minutes left, but probably the topic I ask you about the most on public earnings calls and probably the section of the shareholder letter I go right to is capital allocation. So you always have an array of choices in front of you investing in businesses, committing to M&A, returning capital to shareholders. Give us a current snapshot of your capital allocation priorities inside the company? And how should we think about some of the key messaging that Joey has been trying to send through the shareholder letter as the year has progressed?

Christopher Halpin

executive
#30

Yes. The core message is we feel it is a very important time. We talked about 2.5 years ago, it was sort of adding to and building the -- the strategy was building the IAC portfolio. Now is the time to do it. We've gotten Dotdash Meredith to a great place. Angi stabilized, and we expect to continue to maintain profit and margins irrespective of the revenue profile. The other -- we've cleaned up the portfolio. Now it's about going on offense and finding a great business that we can add to the collection to create value for shareholders and also elements we can add to our existing business. So we have been aggressively focused on M&A. It's tough to wrestle efficient to the boat. We do think the market will improve and a lot of parties that were sort of not fully committed to a transaction, things need to start happening there. We also have been buying back shares at Angi. We continue to think about the value that's embedded in our IAC shares. And as I'd like to say, if you like MGM, every time you buy an IAC share, you get 3/4 of a share of MGM, if you like Dotdash Meredith, you get a lot of that for theoretically free and you can go on down the list. So we continue to analyze it. We've got cash. We're producing cash, which is great. We get when we get DDM to below 4x covenant EBITDA, we can start bringing cash flow out [indiscernible] and that is the cash flow engine in IAC right now. So we're on offense and excited about the opportunities.

Eric Sheridan

analyst
#31

All right. I think we're going to have to leave it there, but please join me in thanking IAC for being part of the conference this year.

Christopher Halpin

executive
#32

Thanks Eric.

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