Raymond James Financial, Inc. (RJF) Earnings Call Transcript & Summary
February 27, 2020
Earnings Call Speaker Segments
Craig Siegenthaler
analystAll right, let's get started. Good afternoon, everyone. This is Craig Siegenthaler from Crédit Suisse, and it's my pleasure to introduce Raymond James' Chairman and CEO, Paul Reilly. And we're also fortunate to have the firm's new Chief Financial Officer, Paul Shoukry, join us, too. Thank you, both.
Paul Reilly
executiveThank you.
Craig Siegenthaler
analystPaul Reilly has been a member of the Board since 2006 and joined the management team as CEO in 2009. Prior to Raymond James, Paul Reilly was the Executive Chairman of Korn/Ferry and also CEO of KPMG International. Before we begin the fireside, I just want to provide a little background on Raymond James. The firm was founded in 1962, went public in 1983, and Raymond James now manages roughly $900 billion in client assets and, hopefully, will eclipse $1 trillion in the not-too-distant future. The firm has also been profitable for 128 consecutive quarters, which really illustrates the defensive qualities of its business model and strong risk management. Before we start, I just want to thank both Pauls for making the trip all the way down I-75 to St. Petersburg.
Craig Siegenthaler
analystAll right, let's begin. So the U.S. wealth management industry has experienced a strong migration to independent advice. What inning do you think Raymond is currently?
Paul Reilly
executiveWell, if you look at the trend, it's continued and it's continuing both people going from employee to independent and independent to maybe what they view as ultimate independent, which is the RIA channel. And you can see that the independent channel is growing faster than the employee channel, and the RIA is the fastest growing in the segment. So part of that, I think, is both independents and really, frankly, part of it is still regulatory arbitrage, where you have a lot more freedom outside of a FINRA license than you do with one. So to be an RIA, the other side is it's, half, you have to be 100% fee-based and no commissions. So that does dissuade people from joining there. But I will tell you that all -- our percentages are the same, that the independent's growing faster than employee and RIA, percentage-wise, is growing even faster. All 3 channels are growing robustly really for the whole decade I've been here, so...
Craig Siegenthaler
analystOn last quarter's call, it sounds like Raymond James was not experiencing any slowdown in recruiting from your current very strong trajectory. What's driving that?
Paul Reilly
executiveI think it's our focus to tell people in lot of places [ I arrived ] and Paul asked for me at the right place at the right time. The platform of being able to -- of being adviser centric, tell advisers that they're their clients, we don't own them. We even write in the employee agreements they're their clients. If they want to leave, we'll help them move them. So we're on the opposite in a protocol that we treat advisers as our clients. We have conversations with them when we make changes. We never compete with them. So even our own trust department can't call on a client. They only can call an adviser's client. Our bank doesn't solicit for mortgages or for credit cards. The adviser has to make the ask or ask the bank to do it. So the advisers, there are no quotas. Branch managers don't have quotas. There's no product. For the grid quotas, there's no quotas or product hurdles for trips, for award trips. So advisers really feel like they have that book that they're running a business. And on top of that is that it is that we had that before. What we didn't really have was the competitive products. So today, our technology from an adviser's desktop, I believe, is second to none. Our recruits tell us that. We're the only large firm that's really growing adviser headcount in a significant way. And today, our advisers can do everything on their iPhone what they can do from their desktop and even more. They can dictate notes after the meeting that goes into their CRM. So not only are the planning tools great, they're completely mobile. And so where a lot of people focus on the end user to compete with the robo, we spend our time competing on the technology on the desktop, feeling like the robo technology, we had time to come. I believe that type of technology will be table stakes. We're starting to roll it out. But as you saw the flattening of robo type of growth and that they've really targeted, if you look at the investable assets, they're less than $100,000, it's been in the lower end. We are rolling out those technologies first, but the focus on the adviser technology has really helped us with the recruiting.
Craig Siegenthaler
analystHave you seen a pickup in competition from the large banks?
Paul Reilly
executiveYes. We've seen competition. I think the largest banks have had a decline in adviser headcount across the board last year, and we were up. So do they recruit? Yes. So we see the stiffest competition. A couple of firms announced they're leaving protocol and weren't going to recruit, but they've done some recruiting. But it's -- where we see the competition is at the highest end. They will pay for the really top advisers $10 million, not -- twice as much as we'll pay in transition assistance. Our recruiting has been we'd pay less than almost all of our competitors in transition assistance. But we offer the platform and, say, the chance to have the freedom, enjoy your life and to grow your business with our support over the years. And we've been paying half at the very top and probably 20% less in the middle and lower end, yet we've out-recruited based on the platform. So we're very careful not to go up and match. Once you start doing that, everyone knows you're doing it and it raises your total cost of recruitment. But also, it's a positive self-selection factor because if people join for a smaller check, they're joining for the right reasons. Now we do lose some good people. If you're -- if you have a $10 million business and someone's going to write you a $15 million bigger check, you can't blame them if they're taking it. But we win some of those, too. So long term, we think it's the right thing for us and the business.
Craig Siegenthaler
analystSo a similar question but moving on to the independent broker-dealers and some of the regional firms. Are you seeing more competition from them at this point?
Paul Reilly
executiveWe've seen regional firms up their transition assistance also. And so someone -- some of them pay the same as the wirehouses do at the top, and we'll lose some people to that. We'll lose some people because, well, say I'm a big fish in a smaller pond, which has gotten bigger. But again, net-net, we've been, by far in absolute numbers, the top recruiter with the highest percentage growth in advisers. But the regional firms, there's a couple that have done pretty well in their recruiting as they'd stepped up. And maybe our market share overall has gone down a little bit, but -- of new recruits, but the number of recruits has gone way up really from the larger firms.
Craig Siegenthaler
analystYou made some big investments on the technology front over the last few years. It's a very kind of high-quality offering at this point. But when you look at sort of new technologies developing, how do you decide whether to buy, rent or maybe build?
Paul Reilly
executiveSo we have -- our technology budget has gone from $100 million when I joined to about $400 million a year. First -- our focus is really first on the adviser and then the -- a connection adviser to clients. We probably have a bias to buy or rent if it really fits. And secondly, sometimes even if you buy or rent someone's technology, the integration costs are -- is almost as much as the product. And the problem with third-party vendors often is they'll make changes and so you're forced to make changes in order to keep them integrated. So it depends on the system. So the core or if they're new and not out there, we will go ahead and develop them. But if there's something really developed that we think we can integrate in a special way for our advisers, we will use that. An example is our planning software. Our primary one is MoneyGuidePro. It's used by a number of the larger firms. I think by our recruiting, I think we've integrated it in a way that's more valuable to the advisers and it's easier for them to use. Part of the success is I made the decision when I came here that we had to develop technology and the products and invest in it so we could compete with all big firms since we had a great recruit, Bella Allaire. We've got Vin Campagnoli and a number of other people. And the special thing about them, not just is their technical capability, they never use technology words. They always say, here's what adviser has to do, here's how they use the desktop, here's what they do. They call advisers and get their opinions. And our development priorities aren't set by people in the lab saying this will be cool, it's rolled out. It's really set by the Advisory Committee. Half are long-term advisers at Raymond James, half are new people from other firms. And they actually develop the priorities of what we put out and when. And so their field -- it's something the field wants. It's not something we think will be cool. Now every once in a while, we have to add to that. No one would have voted to put in Mantas for AML or Actimize for compliance or things that we've done and invested in so we could upgrade our leverage as we grew to moderate people count in the future by automating that. But all the adviser technologies are developed and prioritized by them.
Craig Siegenthaler
analystContinuing with the technology theme, are you seeing some of your advisers really adopt usage of robo technology, digital technologies for asset allocation and tax loss harvesting? And then are you also seeing some really trying to avoid that technology because some may view it as displacing kind of their core function?
Paul Reilly
executiveThe answer is yes. We have a good set of advisers that are technically, I mean, I don't even know if they go to the office. They're doing everything from their iPhone with clients. Everything is electronic, e-signature on everything they do. They are using both social media and the web either to enhance or to help in the development of their practices. So there are some that are clearly on the technological edge of everything, and there are others that's either between -- they'd rather bring the forms to their clients because that's one of their reasons to meet with them or they've been doing it for 30 years and don't know how to explain e-signature. For older clients, a lot of them are afraid. They sign an electronic box: Where does it go? The easy answer for me is so you're signing paper. You have no idea of all the places the paper goes, right? So you do have certain practices that are well behind, and we try to push on the new tools. But most of them are adopting a good portion of them. And some of them are completely adopting. We wish, with the money we've spent especially, that they'd all completely adopt. But again, we don't force it. It's the adviser's choice. We try to show them, through best practices and other advisers getting up at our conferences, find about what difference it's made to their practices. And it's not all age oriented. We have advisers in their 60s who are very technologically advanced across their whole practices. So it's really a mental, emotional thing more than it is an age thing.
Craig Siegenthaler
analystWhat has been the impact on pricing, so kind of the advisory wrap for your financial advisers from lower-cost digital competition, if any?
Paul Reilly
executivePaul, do you want to get it?
Paul Shoukry
executiveYes. No, I think that the pricing that the advisers charge our clients in terms of the -- on the fee-based accounts has remained relatively resilient. They're not directly impacted by the robo offerings. That's a different client base, usually much smaller assets on average. Where we have been impacted is indirectly. As the product allocation shifts to more passive products, ETFs, et cetera, the revenue share and the economics to the firm do get negatively impacted from that shift.
Craig Siegenthaler
analystGot it. Moving on. As the e-broker platforms, as the ETF platform segment really disappeared following the commission cuts at e-brokers, how has Raymond James' mutual fund and ETF platform fared and responded? And any changes in the economics we see back to Raymond James?
Paul Shoukry
executiveI'm going to...
Paul Reilly
executiveYes. Go ahead. I'll let you do a couple. I'll chime in if I disagree, but I don't think I will.
Paul Shoukry
executiveYes. The economics from the ETFs?
Paul Reilly
executiveYes.
Craig Siegenthaler
analystYour ETF platform, your mutual fund platform, any changes, plus what you saw with e-brokers?
Paul Shoukry
executiveNo. No. No major changes from the e-broker trends and dynamics. I would tell you that the biggest change is just the trend towards ETFs. ETFs and passive products are one of the fastest-growing products on our platform. And again, the shift to fee-based advisory has been a catalyst for that shift to passive products as keeping the overall costs down for the client. You shift from actively managed products to passively managed products in those fee-based accounts. And the economics from those passive products, therefore, is going to be lower to the firm than the actively managed products. The drop to $0 commissions, we get that question a lot. The impact there was really isolated to our independent RIA custody business, which is a very small business for us. We have to match that price. That's going to be only a $6 million to $8 million impact to us in terms of revenues to match up price again because it is a small business for us. But that move to $0 really represents sort of a catching up of the RIA space to our traditional business because in our traditional business, our fee-based platform, the vast majority of those fee-based programs don't have transaction fees associated with them. They're wrap accounts where there's one fee that covers all the underlying transactional activity. And so in some ways, that shift to 0 in the advisory business represents the RIA space catching up with the rest of our businesses.
Craig Siegenthaler
analystSo we've definitely seen a pickup in M&A for some adjacent verticals for you guys. But what does the Schwab-Ameritrade, what does the Morgan Stanley-E*TRADE mergers mean to you guys?
Paul Reilly
executiveSo I think that they're interesting moves and some big bets. The -- I think the Schwab-Ameritrade deal -- take Schwab, who's already the kind of the 900-pound gorilla in the RIA custody platform, and makes them a little larger. I think any time there's disruption, there's always opportunity. So I think we and others will be going after the RIAs, especially from the E*TRADE side and some of the Schwab things as changes are made. So it certainly will be, I think shorter term, any time there's disruption, an opportunity. And I use the analogy that when we acquired Alex. Brown, when they joined us from Deutsche Bank, 2 years later we were able to report we had 90% of the advisers. I really think we did a world-class job of integrating them. One other firm went to a competitor. A year later, they announced they had 40% of the advisers. And the third sale went to another competitor. They never announced because they know it was well south of 40%. So even when you do it perfectly, there's still 10% of the advisers in play. If you do a fair job, 60 -- 50% will at least listen to the story. So that's the opportunity, shorter term, with that. And so as -- E*TRADE, I'm not sure of the consequence. I think the corporate part of E*TRADE fit really well with Morgan Stanley's Solium bet on where they were focused. How they're going to use the E*TRADE part in their business to go direct. And you got to remember these self-directed platforms are generally people with less than $0.5 million of investable assets. Robo is less than $100,000 in investable assets. They're in a different place than their advisers. And I can tell you at another one of the firms who has their direct channel, it's actually -- and they put it out against their advisers, it helps people come to us. They've been one of our top firms in recruiting because they hate that they feel like they're competing with their firm for clients if it's direct. So if they use it indirect, I'm not sure how they'll use it. We'll see. I'm sure they're smart folks. They've got a plan. I just don't know that yet. So it depends how they use it, but I think the impact is that we're not worrying about that part of the business right now, so...
Craig Siegenthaler
analystSo we've seen 3 large transactions in about 3 months in both the broker and also the asset management vertical where you guys also play. What is your view on long-term industry consolidation? And also, what type of a role do you think M&A will play in the future? And this is more of an industry comment, then we can bring it more company specific.
Paul Reilly
executiveI think that certainly, in this industry, as costs become under pressure, scale is always important. So I think some of those are our scale plays. You can certainly -- I think Schwab announced they're going to take a few hundred million out. Franklin announced they think they can take a few hundred million out of costs. And there you have 2 good reputational asset management firms and you're in the large-cap active space predominantly. It's a tough business. So I think scale is going to help them and help them diversify. So I think those plays are driven by that. The other is you would say markets at Goldman or E*TRADE are more strategic where that comes into our market. Market is a cash-raising vehicle. But today -- initially, it was making almost subprime loans to lower-income people was the asset side now. That may be able to adapt to a much broader market with their pool. We'll see. I'm not sure what -- exactly what their strategy is, and I think they're experimenting. So all these are interesting. There are long-term bets, but we feel pretty comfortable that in our space, as the -- we set out a goal 10 years ago. We called it to be the premier alternative to Wall Street. And that wasn't to say negative things about Wall Street, it was to say, we wanted to have a firm that felt like a small regional firm. You had all the products and services. So the technology, the banking products or things that advisers want for their clients that we could compete head on with them. And now that I think we're -- we have that positional space, it's -- where do we go from here? And it's much more complex as the big banks and JPMorgan announced they want to come down market. It's more complex than Schwab, Fidelities of the world, and the RIA space has gotten bigger. It's more complex that -- you have fintech firms that have apps that can compete, not maybe with the management but with certain asset classes. And you always wonder what the Amazons, Googles and Apples of the world are going to do in the space because they clearly don't want to be regulated, but how much are they going to come in at least short term? So it's an interesting and fascinating space, which makes it fun. The regulations got much more complex. It makes it less fun, but it's just kind of part of the business. And I think it's still an opportunity to define their niche like we did 10 years ago. We just spent 4 days with the Board redefining what the next 10 years look like for us. And I'm excited about the opportunity and less excited about all the work, but we'll have to do this in a very competitive business with a lot of well-capitalized, smart competitors.
Craig Siegenthaler
analystAnd then bringing that topic down to sort of Raymond James specific. When I think of what you guys have said historically, transaction should be strategic, they should be financially accretive, but they should be transactions that make you better and not bigger. Maybe just update us to your priorities and walk us through the different businesses where you may be interested.
Paul Reilly
executiveYes. So I think that historically, we've always looked at transactions. Again, if you do something to get bigger, it may not really fit your culture in your business. Then you're bigger, then to grow you've got to do more. And so we've really focused on strategic businesses. Morgan Keegan a few years ago not only gave us a lot of great advisers and scale, it really made us a top 10 underwriter in the public finance business for the last -- since we've had -- we were 24th before. We've been 8 to 10 since. So we really -- our quality and our ability to deliver is way up. Our new muni business has made money every year, sometimes 30% margins, sometimes a few points depending on the market, but it's been a great business. We made and lost money before they were there in that business. So it really made us better. Alex. Brown, we had ultra and the high-net-worth clients, but we never really understood how to package and put those products and services together, how to use the bank in a conservative way. We were surprised how much extremely wealthy people borrow. But if you look at their balance sheet and their cash flow, maybe they had $1 billion of 0-based -- on a 0-basis of stock and it was liquid. Who wouldn't make a loan against that, right? They just didn't want the tax consequences part of their estate planning. So they've made us better. They really have helped us focus and helped us recruit other ultra-high-net-worth people. So as we go up, our core business is Private Client Group. We like things with our culture. Most of the firms that are a good fit have been private and not for sale. Some look like they were more for sale, and then as regulatory came, DOL. But then as interest rate spreads widened and the market was going up, everyone -- I mean, you couldn't be in our business. If you didn't make money in the last 5 years, you're in trouble in our business. So spreads have come in now. And if this is a market correction, I don't know if this is a flu or a major disease going on right now in terms of what's happening in the stock market. But if the market does correct, it's hard if you're subscale to invest in technology and the tools you need today. So we stay close to them. We're hoping, if they ever sell, that will go through a sale, that we'll be the only call. We're certainly right up there at the top calls, and we stay close. And that's both in -- that's in the U.S., Canada and in the U.K. So we've been focused on those relationships. The next is M&A. Our M&A business has grown tremendously. We bought...
Paul Shoukry
executiveLane Berry.
Paul Reilly
executivePardon?
Paul Shoukry
executiveLane Berry.
Paul Reilly
executiveLane Berry, I'm sorry, I lost the name. I said it 10 times today [indiscernible] -- in '09. Today, not only is our Head of Equity Capital Markets from there, 2 of our 3 top producers by a wide margin in the firm came from there. So we are -- we've looked in the last 2 years at M&A firms that we felt that they were for sale at a peak cycle, at peak multiples and it's a cyclical business. So as much as we wanted them, we didn't transact. And those firms haven't transacted. So we're hoping during more normal times, that we'll get what we think is better long-term pricing.
Craig Siegenthaler
analystAnd just maybe coming from the last comment made in terms of the -- is this a correction? There's just more conversations going on today about maybe what's the downside of the market here. Is there a potential for a bear market? How is Raymond James prepared for the next bear market, especially if we could have interest rates close to 0?
Paul Reilly
executiveSo it's certainly not going to be fun. I mean we all make less money in low interest rates market, but we lived that. People forget it was only 3 years ago when we weren't making much money off the cash. So we're prepared this way, is that we -- we've been clear on our call not only are we well capitalized, we're overcapitalized even by our conservative nature. So we've committed to buy back dilution irregardless and be more aggressive on opportunistic purchases. Even with that, we're well capitalized for acquisitions. We stay very liquid. And so in downturns, we have the ability to do things, to move. Our cost structure, most of our comp from our producers is all revenue-based, and some of it is an upwardly scaling grid. So if it falls down, it even cuts back more. We have very low comp. If you look at our 10-K, I'm the highest paid -- have the highest salary of $500,000, Executive Committee at $300,000 and most of the people $200,000 or less. Why? We want the flexibility in bonuses. We haven't been afraid to say we'll pay you very well in good markets and down markets. We'll cut the bonuses way back and have cut them to 0, and that leaves more comp flexibility. And we manage our costs. We're not afraid to -- we can look at conferences, trips, travel and all those types of things you do in a downturn. We have a balance sheet that's very flexible. So on the downside, we lose some interest rate flexibility. Some firms have locked in. I remember the firms that locked in, in '09 and it cost them the firm. So our view is we're going to stay flexible and liquid. And even if we earned a little less money because we didn't lock in more rates, we know we'll be flexible and be able to take advantage of things in downturns that we had. Our worst year since being public was '09. We had a 7.9% ROE, but we made money every quarter. So I think that, that same underlying discipline and underlying financials are still here with the firm. So '09 was our best recruiting year ever in terms of number of people. Last 2 years were better on total assets recruited, but the market was a lot higher, too, so...
Craig Siegenthaler
analystGot it. At that point, I just want to see if there's any questions in the audience. Please raise your hand. We got one in the front.
Unknown Analyst
analystHow is your business positioned for the ESG opportunity in both your Asset Management and Capital Markets segments?
Paul Reilly
executiveSo we have a person full time on ESG, and I actually think we're catching up fast. We've operated -- if you look at both from our charitable, environmental, all the things we do very well, we were just late in packaging kind of our internal story. But today, if you look at Carillon Tower, almost all the managers have ESG filters on. I really believe, if you look at Europe, I think 76% of assets go through ESG filters. We're only 20-something here. And I think the world is just heading that way. Certainly, it's important even recruiting younger people today. So I think we're well positioned in a market that I think is going to be hard to individually stand out in. I wish I had our lead director's company, American Water. They are certified -- they're -- I think Davos put them in the top 100 ESG firms in the world, and they had 30% premium in the water business -- 30% multiples in the water business. And if you look at why a lot of their investors are European ESG investors, it's hard to find a clean utility, right? And it's very well run by Susan Story, like [indiscernible] and taking nothing away from Susan, who's retiring here in April. But -- so I do think ESG can both have an impact on -- even if it's a smaller pool of money, but it has to be in ESG, if you're compliant, you're going to get a premium for that. And it's the right thing to do anyways for us all to take a look at what we're doing and our investments are doing on the economy. We are committed to investor choice. Some don't care. Some say, I don't want any screens. Just give me the highest returns. Some say that's important to me, and you have to be able to customize for that.
Craig Siegenthaler
analystI just have one more up here. What is your strategy in asset management now following the integration of Scout and Reams acquisition?
Paul Reilly
executiveWell, I think our strategy has been we're never going to be a competitive large-cap active manager. And when BlackRock thinks they're not quite at scale, it's hard to imagine us getting to scale. So we've stayed in the alternatives part of the index space, Scout and Reams, which is great because they've added fixed-income products. We've looked at alternative types of managers to add to that platform, came close to doing a few things. But again, pricing -- there's a pricing gap to us. So that's where we'll invest. But it's a -- our primary business is still the Private Client Group. That's our #1 focus. But as we've been able to ask -- add good people and portfolio managers into that segment of Carillon Tower, we will continue to do it when we can.
Craig Siegenthaler
analystOne last follow-up on that. How do you define alternatives?
Paul Reilly
executiveThat's true. You can define them any way you want. So I would say for us, it's hard to index products and services, so...
Craig Siegenthaler
analystNot necessarily private equity, [indiscernible]?
Paul Reilly
executiveNo. No. It could be credit or it could be real estate. It could be things that are just harder to index than certainly the Russell 500 or something in it, so...
Craig Siegenthaler
analystWith that, we are out of time. Paul, thank you so much for attending.
Paul Reilly
executiveOkay. Thank you.
Craig Siegenthaler
analystThanks Paul. Thank you very much.
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