Regional S.A.B. de C.V. (RA) Earnings Call Transcript & Summary

July 29, 2025

BMV MX Financials Banks earnings 58 min

Earnings Call Speaker Segments

Operator

operator
#1

Good morning, ladies and gentlemen, and thank you for standing by. Welcome to Regional's Second Quarter 2025 Earnings Conference Call. We are joined today by Manuel Rivero Zambrano, Chief Executive Officer of Regional; Enrique Navarro Ramírez, Chief Financial Officer; and Alejandro Lobeira, Head of Strategy Planning and Investor Relations. [Operator Instructions] Please be advised that today's conference call is being recorded. I would now like to hand the conference over to your speaker, Manuel Rivero Zambrano. Thank you, and please go ahead.

Manuel Rivero Zambrano

executive
#2

Good morning, everyone. I hope you and your families are doing well. We're presenting our second quarter results, which reflect our disciplined execution and operating focus. We are operating in an uncertain environment with GDP's growth having slowed and with uncertainty around trade policies. Our commercial strategies continue to focus on expanding our presence in key regions while maintaining risk cost control and credit underwriting discipline. We remain focused on diversifying our income streams, particularly through nonfinancial revenue growth and the increase in fixed rate loans, which provide some compensation from margin pressures. Net income for the quarter reached MXN 1,639 million, a 2% year-on-year increase. Our return on average equity contracted 228 basis points year-on-year to 20.1%, while this represents a decline from prior periods, it remains at healthy levels and reflects our focus on maintaining asset quality and profitability as priorities. Our consolidated NPL ratio increased to 1.5%, up from 1.3% a year ago. Our cost of risk rose to 1%, while it remains at manageable levels, we are closely monitoring credit trends and maintaining conservative underwriting standards. Regional posted a solid year-on-year loan growth with 10%, fueled by sustained commercial activity, particularly in high-performing regions such as Jalisco. On the funding side, core deposits CASA grew 7% year-on-year, while the total deposits increased by a strong 14%, highlighting the continued trust and engagement from our clients. This dynamic growth in both lending and deposits contributed to a 9% expansion in the financial margin supported by higher volumes and disciplined pricing strategies. Our diversification efforts continued to show progress with card merchant fees growing at 19% and insurance fees growing 25% year-on-year. Nonfinancial income posted 8% year-on-year increase, providing some offset to margin pressures we anticipate in the future periods. Operating expenses grew 11% year-on-year, driven by technology expense, strategic investments in geographic expansion and our commercial workforce as well as inflationary pressures and operating costs. This resulted in our efficiency ratio increasing to 40.8%, reflecting a 188 basis points year-on-year increase. While we expect some stabilization in expense growth, we acknowledge the inflationary environment continues to present pressures as we actively manage expenses. The wholesale loan portfolio grew 10% year-on-year, while particularly strengthening in Jalisco at 18% growth. However, we are seeing some moderation in demand and business adopt a more cautious stance. We anticipate that loan demand may remain subdued until the greater clarity on trade policies and economic direction. We maintain a cautious approach to risk management given current uncertainties, while our direct exposure to cross-border dynamics represent 2% only of our total loan portfolio and having 10% indirect ties to the United States, we're closely monitoring potential impacts from trade policies. Wholesale banking demand deposits increased 23% year-on-year, while help improve our CASA ratio to 47.1%. Retail banking continues to show healthy momentum and demand deposits grew 11% and time deposits grew 14%, reflecting solid client engagement and trust. Our branch network continues to expand in a disciplined manner, focused on high potential locations and aligned with the evolving customer needs. Notably, individual checking accounts rose 19% year-on-year, an indicator of growth, client acquisition and deepening relationships, though we anticipate a normalization of this space going forward. Our asset quality remains a key strength with non-performing loans ratio at healthy levels across all segments, SME and consumer portfolio with state-of-the-art NPLs with 2.9% and auto loans with 0.5% and mortgages at just 1.3%. These figures reflect the effectiveness of underwriting standards and the resilience of our customer base. While we remain digital in shifting macroeconomic environment, we are well-positioned to navigate potential challenges, thanks for proactive risk management and diversified portfolio strategy. Hey Banco continues advancing its strategic shift towards profitability over pure growth, prioritizing higher-quality customers over volume expansion. This disciplined approach is yielding results. Individual deposits grew 22% year-on-year, while our loan portfolio reached -- our business loan portfolio reached MXN 4,215 million, an impressive 23% increase, demonstrating solid traction in target segments. Hey Banco reported a financial margin of MXN 229 million with an net interest margin of 8.5%, a notable increase of 130 (sic) [ 137 ] basis points year-on-year, reflecting improved asset yields and a more profitable customer mix. Our efficiency ratio improved to 69.9%, reflecting the progress in cost containing even as we continue investing in automation and digital capabilities to mitigate structural cost pressures. Our active customer base now reaches 508,000 customers, fully aligned with our strategy to prioritize quality over scale. We reduced our cost of risk by 160 basis points to 6.10%, though we remain vigilant about credit trends in the current environment. The spin-off process remains on course for completion this semester. Following the 2 quarters of performance below our original budget, we are updating the market guidance by the remainder of the year. We anticipate loan growth moderation over the next quarters due to macroeconomic uncertainty. Given these conditions, we are adjusting our loan growth expectations between 7% and 10%, Down's from previous 10% to 15% guidance. Our loan diversification strategy continues maintaining focus on high-quality customers across regional operating sectors. The new Banregio app designed consistently with Hey Banco will drive cross-selling opportunities, especially in consumer credit products. This diversification approach helps mitigate NIM pressure by leveraging our proven credit risk management capabilities. We are maintaining our NIM guidance between 6% and 6.5%, reflecting the stability of our core generation capabilities. Similarly, our deposit growth expectations are being adjusted between 7% and 10% from previous 10% to 15% range, aligning with a more conservative credit environment with strong capital and liquidity positions, we continue investing in Regional's future through infrastructure expansion and operational modernization. Our automation initiatives proven successful at Hey Banco will be implemented at Banregio, delivering enhanced results at scale. Advanced in machine learning and Generative AI present compelling alternatives to workforce-dependent solutions, while primary benefits will materialize in 2026, we expect initial results in the upcoming quarters. By developing proprietary technology capabilities, Regional eliminates intermediaries and captures full execution advantages. We expect to maintain efficiency around 40% -- below 40%, offsetting potential income or expense pressures, evolving, developing platforms, reduce coding requirements while accelerating infrastructure deployment. This acknowledging developments support our optimistic outlook. As we navigate the environment, we are taking a more prudent approach to provisioning, our cost of risk guidance moving from 0.8% to 1% from the previous 0.7% to 0.9% range. This conservative position ensures we maintain strong asset quality standards with our NPL target remaining as previous guidance. This reinforced our commitment to operational excellence and customer service, strengthening security capabilities and market reach. The combination of these factors leads to adjust our net income growth expectations between 5% to 10% down from our previous 10% to 15% guidance, primarily reflecting expected margin normalization as interest rates decline. Consequently, our ROE target moves from 19% to 20% from the previous 20% to 21% range, still representing healthy profitable levels that reflect our disciplined approach to delivering consistent results in the current environment. We believe this updated guidance provides a realistic foundation for the remainder of 2025 while maintaining our strategic focus on long-term value creation and operating excellence. Thank you. We appreciate any questions.

Operator

operator
#3

[Operator Instructions] Our first question comes from Brian Flores from Citi.

Brian Flores

analyst
#4

Maybe a quick question on the guidance updates you just made. The NPL ratio remains stable. As you mentioned, you want to be a bit more maybe aggressive on provisioning, more cautious, if you will. Can you explain if what you're seeing is an increase on isolated cases? Is this generalized? Just any -- a bit more color on that would be helpful. And then a second question on the other line, which is growth that you revised. You mentioned lower demand. Is this also coming in particular states, particular segments of the economy? Any color here would be really helpful.

Enrique Navarro Ramírez

executive
#5

Yes, Brian. Thanks. In terms of NPLs and cost of risk, we expect a very similar next 2 quarters in general, but specifically in these two lines. NPL, as we have mentioned, we are very sensible for specific large loans. They are not concentrated. Obviously, almost half of our loan book is related to real estate and the largest loans that we have are real estate related, mainly homebuilders or rental for commercial and industrial properties. The largest cases in past due loans are there. There is not a concentration in geography or even the type of builders, homebuilders are specific cases. And most of them as we have the real estate collateral will be sold in time. It's just a matter -- we have just finished two large foreclosures, then we have to sell all the flats. These two specific cases are flats in Mexico City. But for the rest are diversified from agro, a couple of agro business, a couple of manufacturing from the large ones. In terms of cost of risk and provisioning, as Manuel mentioned, we are being very prudent. We are following the CNBV methodology with no exceptions. And some of the changes to Stage 2 that you can see in the report also generate provisions. We don't expect a large deterioration or to increase a lot NPLs. I don't know if that was clear about NPLs and cost of risk.

Brian Flores

analyst
#6

Yes. No, super clear. So just following this up, should we expect maybe better NPL creation trends, right, from going forward? This is basically to match the numbers you put in the guidance?

Enrique Navarro Ramírez

executive
#7

Maybe not better. The guidance, can you put it back, please? We maintain it in 1.8%. It's not because we believe we can reach that. It's maybe 1.5%, 1.6% at most for the whole year as some of them will roll off, others will be collected, then there are new entrants and some exits.

Brian Flores

analyst
#8

Okay. Perfect. Understood. And on loan growth?

Enrique Navarro Ramírez

executive
#9

On loan growth, basically, yes, we have seen due to the uncertainty, we have seen less demand in general, in particular, in industrial parks. We haven't seen any vacancy or any aggressive cancellation. But what we have seen is less demand for new industrial parks in general in the North, mainly Nuevo León and Coahuila states. But the lack of demand for new investments, we see a lot of demand to increase the lines for working capital but not for capital expenditure. Some of the customers or businessmen, they explained that they are waiting until all these tariffs and trade are resolved or to see some clarity to new investments. And some of the other customers that have liquidity are paying that also affects the growth on loans. It's not only the demand for new loans, but also -- and it's not that they are moving to other bank or competition or some sort of that type of effect is they have liquidity, they prefer just to prepay their loans.

Operator

operator
#10

Our next question comes from Olavo Arthuzo with UBS.

Olavo Arthuzo Duarte

analyst
#11

Actually, I have two. And the first one is related to your margins and the NII that you guys presented. And we are in the midst of easing monetary policy cycle in the country. So just wanted to hear from you an update on the sensitivity to your margins or NII 100 bps change in the policy rate? And my second question is related to the payout strategy because I just wanted to understand what is the target for capital of the bank because it stood at around 14.1% this quarter. And I was just trying to understand at what levels should we work with for your capital ratio going forward?

Enrique Navarro Ramírez

executive
#12

In terms of the margin, we still maintain the same sensibility. We have been projecting 13% to 14%. What we have seen in reality in the last 250 reduction of the policy rate is 14 basis points. It's showing -- as we show the NIM is last 12 months, it looks like it doesn't move. But if you do the calculation for the quarterly or even with the CNBV with the monthly, you can see year-on-year, month of month, the last one available is May, that is basically 14 basis points per 100. Then once it's finished all the reductions, it should be around that stable. In terms of capitalization index or capital strategy, our risk appetite, our level -- internal level for the Board and for the risk committee is 12.5%. That's our own internal minimum considering with and without enhancers, then we should not expect in any future close time to reach that level above in order to decide the dividend. If you remember, we have decided to split the dividend in two payments, one in April with the general assembly for the results and then another one in October, November after the Board. Then at that moment, we will decide if it still is as we are planning above 14%, there is still ample room to do it. And also remember that this level is only for regional bank, Banco Regional already being capitalized Hey Banco. Then once the migration of customers is approved, it will increase for Banco Regional the capitalization index.

Olavo Arthuzo Duarte

analyst
#13

That was my follow-up, but you already answered. So that's very, very clear.

Operator

operator
#14

Our next question comes from Ricardo Buchpiguel from BTG.

Ricardo Buchpiguel

analyst
#15

I have two here on my side. So during the quarter, I understand that Regional's NIM faced two headwinds, right? So you had a change in asset mix because of the increase in repos portfolio and also you had a reduction in reference interest rates and you have the sensitivity that you just mentioned about changes in the reference rate, right? Still, we saw the NIM remain flat quarter-over-quarter. So I wanted to understand what tailwinds helped to support NIM during this quarter and whether we can expect that going forward? And also, could you also provide an update on what we should expect in terms of growth and profitability for Hey in the coming quarters?

Enrique Navarro Ramírez

executive
#16

In terms of the NIM, as you mentioned, we have been renewing in advance or buying in advance securities investments. Basically, what we are acquiring, our portfolio is basically 2-year status. Then the securities investments has helped the NIM and will continue helping to protect the NIM. It's not a hedge. It's basically that we decided to increase the repo business and to do some of the renewals in advance. That's the main reason, but still the sensibility that I mentioned is very similar once all the reductions finish. By the way, one of the main changes or reasons, as Manuel mentioned, to change the guidance is in margin as we -- if you remember, we were expecting 8.5% policy rate at the end of the year when we did the budget and when we did the guidance. And right now, we are expecting a 7.25%. But that's the reason. And also, it helps the mix. We have been growing especially autos and leasing. Leasing not so much in this quarter, but the previous quarters has been above 20% this quarter slowdown. But auto is continue about 18%, 16% and is only fixed rate.

Ricardo Buchpiguel

analyst
#17

Very clear. And about Hey?

Enrique Navarro Ramírez

executive
#18

About Hey, we will continue growing the loans to small businesses, and also auto. Basically, if you see the loan growth is coming -- we have made a split of auto to differentiate auto for individuals from auto for companies. Then in the business section, you can see the auto for companies. In general, auto for businesses and commercial loans, as we call in Mexico, that are business loans in general, both simple lines or working capital or revolving lines. Both of them are growing. That's our main focus on loans. In individuals, we are growing back credit card, but not as aggressive as we did 2 years ago, mainly focused also in auto and personal loans. In terms of number of customers, as we have been mentioning, we are not focused to do a very large growth, but more profitable growth, both asset quality as well as better balances in deposits.

Ricardo Buchpiguel

analyst
#19

And just a quick follow-up. We saw that Hey bottom line decreased a little bit quarter-over-quarter and the cost of risk also went down. So if you could comment what drove this slight reduction in the bottom line and if we can expect like a recovery in the bottom line more towards the second half of the year as you keep growing in this more less risky credit lines and grow the portfolio.

Enrique Navarro Ramírez

executive
#20

It was partially provisions as well as expenses in between first quarter and second quarter. Yes, expenses on marketing on the second quarter. We -- it's seasonal, and we are doing an alliance with Sami Rivers. There is a very well-known influencer in Mexico. And also, we are sponsoring again some music festivals. That's the main difference. And also in provisions, even though the cost of risk year-over-year or quarter-over-quarter reduces, which could publish the quarterly one to see the difference, but it was higher provisions, mainly in credit card and small businesses. What changes? To be more concrete on the answer, yes, we expect it to recover. As Manuel mentioned, we are doing a lot of efficiencies and a lot of automation in Hey Banco then later on, we will do in Banregio. But in Hey Banco will be shown this next 2 quarters, the efficiencies.

Operator

operator
#21

Our next question comes from Ernesto Gabilondo with Bank of America.

Ernesto María Gabilondo Márquez

analyst
#22

I have three questions from my side. The first one is a follow-up on your NIM expectations. So you mentioned that you're expecting interest rates to be at 7.25% by the end of 2025. What do you see the interest rates next year? Where do you see the interest rates normalizing? And my last -- my second question is on OpEx. I believe you didn't mention anything related to OpEx. You have mentioned in the past to be around the double digit. So if you can give us some color, if you still want to open some branches in the second half? Also, if you can talk a little bit about the promotions that you're doing at Hey, how much of the OpEx is related to that? Any color on OpEx will be very helpful. And my last question is on your net income growth guidance. Just wondering how you see the trends for the earnings growth in the second half? We have seen first half practically flat. So just wondering if we can start to see the double-digit earnings growth in the third quarter? Or do you think it's something that it will more likely to come in the last quarter when you have better than seasonality and when it tends to be the highest quarter?

Enrique Navarro Ramírez

executive
#23

In terms of the expectation for the TA even though we haven't started the budget for next year. We expect, in general, around 6.25% or 6% at most. And we believe that will be on a stable rate. And we maintain the sensibility, maybe for the investment securities I already mentioned, if the rate goes down faster will help to defend the margin temporarily for a couple of quarters. Then that's about normalizing TA or policy rate. In terms of OpEx, yes, we expect, as we mentioned since the last quarter, to converge between 10% to 12% growth, the full OpEx line, including both salaries and general operating expenses. Then that will be -- we usually don't guide, but it's what we expect between 10% to 12% of growth for the end of the year. Branches, yes, we will open maybe not the 20 during the next 6 months, but at least we have more than 10 in process. And the team is focused on the 20 focusing, as Manuel mentioned, on profitability and location where it makes sense. We are not opening branches just for the sake to fulfill a budget. It's where it makes sense, where we forecast that we will be more profitable every point, every single point. Maybe for October, we will have a more precise number. But right now, we are working on 12 and we have 8 more on the line. Then if everything happens legally in contracts as well as in adaptations and construction in time, maybe we could end up with the 20, maybe 16, 18, but we are not stopping. That will be the summary. We are not stopping the opening of branches, but also we are not rushing. We are selecting very carefully the each location. And in terms of OpEx of Hey, as I mentioned, some of the promotions and some of the marketing investment that is not marketing -- digital marketing is, as I mentioned, sponsorship and alliances and some promotions in terms of what we call super cashbacks. We are giving for a short period of time, higher cashbacks, 10% in selected merchants. Then yes, it's included in the OpEx, but it's not the main reason of the increase. The main reasons are still the branches, the new branches, plus, as we mentioned last time, all the technology investments that were made in the last 2 years that we are amortizating in these quarters.

Ernesto María Gabilondo Márquez

analyst
#24

Excellent. Enrique, the last question.

Enrique Navarro Ramírez

executive
#25

Yes. Let me -- I will open my file. Your question is...

Ernesto María Gabilondo Márquez

analyst
#26

About the trend.

Enrique Navarro Ramírez

executive
#27

Two digits, but barely two digit, we see it for the fourth quarter, but it will depend on seasonality, as you will say it. As you know, the last quarter is a lot of transactions and a lot of loans, but it will be the only one where we see two-digit growth. And I don't have the projection for the next year.

Operator

operator
#28

Our next question comes from Neha from HSBC.

Neha

analyst
#29

Could you tell us what is your exposure to the real estate sector, agribusiness, and to the exporters?

Enrique Navarro Ramírez

executive
#30

Okay. Sorry, let me open my -- Sorry. To construction for the whole loan book is 23% construction and rental property that we consider also real estate because the collateral in real estate is 11% then should be 33%. I mentioned in a couple of questions, a different proportion because I was thinking only on the business loans side once you put all the individuals plus Hey, plus auto, plus mortgage is 33% to real estate in general including construction 22% and rental property 11%. And for agro is 7%, 6.9%.

Neha

analyst
#31

And exporters?

Enrique Navarro Ramírez

executive
#32

Exporters is direct exporters only 2% and indirect at another 4%.

Neha

analyst
#33

Okay. And these are the segments where you're seeing most of the pressure from tariffs from the macro environment?

Enrique Navarro Ramírez

executive
#34

Mainly in construction and partially in rental property.

Neha

analyst
#35

Okay. And are most of the problems in your view, kind of identified and all new originations in the past few months have been more cautiously? Or do you believe that in the coming months, we could see more problems come up with some of the loans that have been given out already?

Enrique Navarro Ramírez

executive
#36

Sorry, I couldn't understand it.

Neha

analyst
#37

Sorry for the background noise. Have you identified most of the issues in this segment? Or do you think more problems, one-off cases could come up in the coming months?

Enrique Navarro Ramírez

executive
#38

Well, not as big as the ones that we have been talking in these first 2 quarters. There is always customers in Stage 2 that can move to Stage 3, but not a specific one that we can identify right now.

Neha

analyst
#39

For Hey Banco previously, I think we talked about loan growth being more than 20%. You just mentioned that you're focusing more on quality versus growth. What kind of loan growth can we expect for Hey Banco for this year? And what will be the main drivers for that?

Enrique Navarro Ramírez

executive
#40

It's around 15% to 20%, what we expect, and it's mainly on auto and SMEs, small and -- well, it's mainly small because the largest loan in Hey Banco is MXN 20 million. And the drivers is basically our bankers and all the efficiencies that we have done in the credit process. We are automating -- fully automating the credit process. The bankers are more for selling, for contacting the customers, for fraud prevention to ensure that the customer exists and it sells what it sells. But after that, all the process is being automated, streamlined, then that's why we are focusing more on SMEs, and that's it.

Neha

analyst
#41

Last question from my side. You just revised the guidance slightly downwards. Where do you see the most risk of not meeting the new guidance provided?

Enrique Navarro Ramírez

executive
#42

In total loan growth, that will be -- loan growth is where there is the highest risk. As I mentioned, if there is still prepayments or the demand doesn't pick up as we expect, seasonally, the second semester is always better. That will be the more challenging part because cost of risk is -- right now is 0.91, 0.93 should remain around, and it's already included in the new guidance. And as we have been mentioning, expenses should convert to below 12%, 10% to 12% then everything else is in place and the NIM already considers the policy rate then the only one that is at least from my point of view is total loan growth.

Operator

operator
#43

Our next question comes from Pablo Ordóñez from GBM.

Pablo Ordóñez Peniche

analyst
#44

I have a follow-up on your guidance for the loan growth. With this new range of 7% to 10%, what are you expecting in terms of the wholesale and the retail banking loan growth? Should we expect a slowdown in the consumer and the auto loans from the double-digit growth rates that we have observed in the previous quarters? And also, can you comment on the competitive dynamics that you are observing? Some other banks are mentioning that they are looking to grow the portfolio by taking market share. So what -- how are you seeing the competitive dynamics? Are you seeing some pressure on your spreads for the commercial loans? Any color on that would be very helpful.

Enrique Navarro Ramírez

executive
#45

Well, as I answered to Neha, basically, our main concern is in wholesale. Wholesale, we expect exactly what it says the total loan growth, 7% to 10%. And as is the largest portfolio, we are the one that will drive the whole growth for businesses, small businesses and in general, consumer, we still expect mid-teens between 15% to 20% growth. We see a lot of demand. And in terms of competition, we haven't seen any change in any way, it's not like in other situations than some banks are more cautious or reduce their risk appetite. We haven't seen that. But we haven't seen the opposite. Nobody is more aggressive either on growth or price. There are some exceptions in some regions, but it's mainly the drive of the local managers is not like a whole bank pushing faster. But at the same time, we haven't seen -- well, maybe the only exception is Banamex that for natural reasons, they were in a spin-off last year, this year, they are more active, but not in irrational or that would impact the market.

Operator

operator
#46

Our next question comes from Tito Labarta from Goldman Sachs.

Daer Labarta

analyst
#47

A couple of questions, if I can. One, I guess, a follow-up a little bit on margins. But just to understand the dynamic between loan -- since you have the slower loan growth, but you maintained the NIM guidance. Should the slower loan growth impact NIM in any way? I mean, is that offset just because deposits will also grow less or also because you have the higher repos that kind of potentially offsets any pressure on NIM from slower loan growth? Just to understand if we isolate the impact of loan growth on NIM and any impact that can have? And then my second question, just on fees, fee growth has remained fairly healthy, growing double digits year-over-year. Do you think that trend sort of continues? Would that be impacted at all from the slower loan growth? So if you give any color on the outlook for fee income.

Enrique Navarro Ramírez

executive
#48

Yes. In terms of loan growth impact on NIM, yes, it affects, but affects positively in terms of the mix. As I mentioned, we still expect mid-teens for small businesses and consumer that are higher margins. And even though proportionally are still less than 20% of the loan book, they help to increase or to protect a little bit the NIM. And the one that is growing slower than we expected, that is wholesale are the portfolios that are mainly indexed to. It helps a little bit this change, but not that much. It's not to change the 14 basis points of impact, not. In terms of the repo business and deposits, if we don't see the growth as we usually do when we have excess of liquidity, we channel that to the repo business and to buy more investment securities. That could affect a little bit the NIM as the margin is lower. But as I mentioned, we have acquired in advance some of the -- for the next 2 years, investment securities, basically then that should help to not be affected for that not growth and change the deposits from time deposits to the repo business.

Daer Labarta

analyst
#49

Okay. That's very clear. And on the fee income?

Enrique Navarro Ramírez

executive
#50

In terms of fee income, as you can see in the quarterly report where we split the growth. Basically, there are some impact on the foreign exchange, mainly because the price reduction of the peso or the exchange rate peso dollar, we weren't expecting the reduction right now is below MXN 19 that are affected and has stayed there for the last almost 6 months, then the spread has been reduced and the volume also. Then that's one line where we don't see a very big increase. We were expecting more than 15%. Right now, we're expecting around 10%. And the other one is you see is mix, we will split it for future quarters. It's mix, it's merchant -- and in that line is included both the cards, the credit card fees that we charge plus the acquiring business. The acquiring business is growing very well, and we expect that to be maintained more than 20% year-on-year. But the credit card specifically in Hey has decreased the transactionality. And also, we have some impact on the exchange rate as the cost of the credit card is in dollar, is denominated in dollars. In general, we expect still double digit, but not above 15% that we were expecting at the beginning of the year. All the other lines are in line of our expectations.

Daer Labarta

analyst
#51

Okay. No, that's clear. Very helpful. Maybe just one on the insurance income, which was down a bit in the quarter, but still very strong year-over-year. Should that trend continue also?

Enrique Navarro Ramírez

executive
#52

Yes. If you remember last year, around November, we signed a 10-year renewal of our alliances with Chubb and Qualitas. And we have improved our conditions and also we are improving the new sale of insurance. We should see an improvement. There are months that are better because some quarters, we have what we call profit sharing, but more than profit sharing really is that we meet some goals and we have annual incentives. We cannot disclose every single incentive of the deals. But what we can say is that we don't have as used to be the previous agreement just once in a year. But every quarter, we review some goals, and we have extra incentives. And the base is still very, very strong. It's mainly, as we have said, related to loans, auto loans, as long as auto loans grows 20%, 18% that is growing right now. We'll continue the auto insurance plus the self buy in the branches. And in Life, we are growing also pretty fast.

Operator

operator
#53

Our next question comes from Danele Miranda from Santander.

Danele Miranda de Abiega

analyst
#54

Just a quick one from my side. We noticed your coverage ratio decreased to 140% from over 160% last year. And you also mentioned some real estate collaterals. So just wondering how would your coverage would look like including those collaterals? And also, is this new 140 level you're comfortable with going forward?

Enrique Navarro Ramírez

executive
#55

Sorry, I don't have the measure including the collaterals we can calculate, but what we can say is that 97% of our loan book has any type of collateral. And out of that, 50% have real estate collateral. Usually, we request 1.5 in real estate-related loans. But an exact number of plus collaterals, I don't have it. In terms of feeling comfortable, yes, anything above 1x is good. But as you remember, we follow very strictly the CNBV rules for provisioning, well, for credit rating and then after the rating, the provisioning. Then we don't have any more as we used to have a goal for coverage ratio. We feel comfortable with 1.4, yes. And as soon as we solve some of these loans, large loans that we are negotiating or foreclosing either way or restructuring, we expect that to go back at least at 1.5x the NPLs.

Operator

operator
#56

Since there are no more questions on behalf of our senior management, I would like to thank everyone for joining the call, and we look forward to speaking with many of you in the coming weeks. If additional questions arise, please don't hesitate to reach out Alejandro and our Investor Relations team. Thank you for your interest in Regional, and have a good day.

Manuel Rivero Zambrano

executive
#57

Thank you, everyone.

Enrique Navarro Ramírez

executive
#58

Thank you very much.

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Programmatic access to Regional S.A.B. de C.V. earnings transcripts and 252,000+ others is available through the EarningsCalls.dev REST API. Plans from $24.99/month — full transcripts, speaker segments, full-text search, and the recently-added /api/v1/transcripts/recent polling endpoint for ETL pipelines.