Restore plc (RST) Earnings Call Transcript & Summary
July 28, 2026
Earnings Call Speaker Segments
Charles Skinner
executiveGreat. Good morning, everybody, and welcome to Restore's half year results. Dan and I will give our presentations. And then we'll have questions from the room and then some questions online. So looking at the highlights of just to say -- well, you'll see the last point. Somebody has pointed out to me, this is probably my last analyst presentation, but I did say that over 7 years ago. And so I'm not taking -- I'm assuming, and I'm very glad that this will be my last presentation given the strength of the management team across the group. So we're very -- I think we're very pleased with these results. It's everything that the business is about recurring revenues, strong cash Clearly, the box business as part of the information management continues to be quite obese in terms of profitability and cash flow. And also, we look at Datashred as really fitting into quite a similar model where despite the movements in the paper price, actually, it is a very, very stable business. And working on this bedrock, that gives us the flexibility to look at other things, both in terms of bolt-on acquisitions, but also value accretive acquisitions, which we've done and looking at how we can achieve significant capital returns. So if we think about it in terms of an information management with the box business with Datashred, we've got very strong businesses and that's enabled us and what I think we're very pleased with in these results is that in the digital services space, the outbound communications space, which is our Synertec business and also in a very strongly performing technology business. We've actually got some real organic growth coming through alongside the growth, which we've been seeing from acquisitions. So we feel really well set up. It's been quite a major project on the property consolidation, which has cost is smaller than slightly more than we were expecting. On the other hand, it's made sure we remain incredibly competitive in that -- in the box business. And that's been I think I tend to forget about it is going on in the background. But actually, if you look at Dan will take us through the scale of what's been happening and moving 4.5 million carbadox, sort of our people do it, and it's just been going on, but it's quite a sort of stressy major project. And it's been nice that that's a sort of thing which 2 or 3 years ago, we said -- we have to do this. We've got on with it. We've done it, and we're seeing the benefits of it. Clearly, in particular, the particular benefit is while rents and rates have been going up. It's enabled us to keep our costs pretty flat -- and then so far this year, we've had some bolt-on acquisitions, 3 of those in Datashred continuing the consolidation of that market. And I think quite excitingly beginning to the Synertec brand, which is becoming Restore outbound communications that doing a bolt-on there suggests we can really move that one forward. The share buyback program is underway. I think we spent GBP 4.6 million in the first half. And I think things are in really good shape, all the divisions are pretty much where we want them to be and look very comfortable with the full year market expectations. It's also -- the other point is that I came back just sort of about 3 years ago. It's been a really fun time being really enjoyable that we've achieved everything that I wanted to achieve, really comfortable with the senior management team and the management across all of the businesses. And it feels now that we're going to enter a new phase. And so it's a time that we had a sort of changing of the guard. And I'm delighted that although slightly unconventional the Board has asked me to become Nonexecutive Chair making room for Dan, who he and I have worked very closely together over the last 3 years. He's got excellent support in our divisional MDs Nigel -- does is a force in our business naturally and Ian are very strong. So I feel we've got a really good team. Dan will do a brilliant job. Jamie has held the reins as Chairman for the last 3 years and he will remain on the Board. He's extremely valuable, particularly for his property knowledge. So I feel that we've sort of rejigged things, and it's a really exciting time for the business to be in really good shape, looking at growth, looking at the next phase as to where we go. So very exciting around that. And I think most of you know, no down. And he, in conjunction with our divisional MDs it will be a really powerful force and it's an exciting time to be involved in this business. And I'm sure that we will be recruiting a very strong CFO to replace down. So I was talking about growth. So the areas where we're really -- the -- our digital services business, so that used to be called Restore Digital, it's been completely changed. Overhead completely different. We're now winning decent contracts in our bulk scanning, we've got some of -- we had some very, very difficult contracts in there, which we've steadily been. We had big loss-making contracts, which we weren't on top of. We're in a really, really good space here. Now a lot of big contracts, the DWP, HML, the HMRC Corporate Protection, these aren't easy contracts. And I think if I look around the market and think who else could be doing these, it's a bit like the exam contract. I can't really see anybody out there who is -- who has the scale or the capability that we've got. And we're now really well set up for that, whereas if I look at where we were 2 or 3 years ago after we bought EDM, failed to integrate it, costs all over the place, rubbish relationships, particularly with some of our big public sector that has all changed. And although we haven't really seen the digital activity delivering on the scale that I'd like to see it. We're pretty well poised in a really good place. Clearly, we're benefiting from the fact that last year, we only had a few months of the DWP contract. So the DWP contract is a scale and generates a lot of organic growth. But also, I think where we're sitting in this digital space has a lot of talk about access to people -- the sort of concept of a lot of stuff being scanned is very much out there, and we feel that we're the go-to in this space, which could be very exciting. We're not quite sure exactly how it's going to develop, but we're definitely in the right place at the right time with a really good offering. Again, we've been very pleased with the Synertec acquisition managed which was put together by Dan and he and Nigel have been managing -- they have been letting the - it's a very good business. We're letting it go its some way. But actually, probably now, we're beginning to say let's go in a certain direction here. We want to see growth. We want to see the opportunities taking full advantage of clearly, that the Synertec business is very land on the NHS. We still see a lot of huge opportunity there and also in related areas. And as I said, we're pleased to have made this recent acquisition last week and then the other area of growth is the technology business. So that's the sort of IT asset life cycle management, where we've built these strong relationships with -- this is really satisfactory. It was a bit of a -- it was a basket case 2 or 3 years ago. And now we've got a business making double-digit margins, high growth. As I say, the market is helpful. We've all seen people like computer centers results. But it's really about what we've achieved in that business in organizing it, and we feel really comfortable about the next phase of that business. Now it's making really good money. Well, it's making decent money. We think that can go a lot further. And it's interesting that much as we love the box business, and we also love the shredding business. I think we'll see that as the other businesses grow, they'll be much more in kilter than they have been historically in terms of our sort of cash cows versus our growth areas. And then I'll just touch on the sort of acquisitions we've made. We've information management, a couple of box businesses acquired digital services, we bought NEC software, which has been a decent acquisition. I think we prefer looking at physical and outbound communications, obviously, Synertec has been a really good deal. MPS will be encouraging and the consolidation within the data shred within the trading business, which is as predicted. And it's been helpful that we've done those. And Dan will touch on the impact of the paper price, which we've hedged, but it's been good that the additional acquisitions we've done there have covered off the short -- the significant shortfall related to the fall in the paper price, which we'd hedged, which defends -- which gives us -- means we know how much money we're going to make. But when you're hedging at GBP 30 a tonne lower than you were the previous year, and you're doing 60,000 tonnes, there is an impact, but that's been offset by the acquisitions. But so let me hand over to the man who will be CEO at the end of the year, Dan.
Dan Baker
executiveThank you, Charles. That was all on script. Right. So another good set of results, really pleased with the numbers, as Charles said. So really, really, really positive that revenue is growing and growing, thanks to both organic growth and from acquisitions, so up 21%. Profit following. And it's also really pleasing that the margin is following as well because if you remember, we did have a margin target of hitting 20%, we said medium term, a bit earlier than we thought we might do to last year, and we've held that now and in fact up a little bit. PBT and EPS all tracking as well, which is really, really pleasing. -- good cash flow. We've talked a lot about cash flow before the business does just throw cash off Kamran or shine. So that continues. Cash flow -- free cash flow of just over GBP 21 million and cash conversion of 95%. So very pleasing. And despite us doing our share buyback and doing some bolt-ons leverage has dropped a little bit to 1.7x. So that's all really, really pleasing. And then just countering through the divisions. So just a reminder, information management has 3 businesses in it. It's got the boxes business, which we're now calling physical. It's got the digital services, so scanning and it's got outbound communications, otherwise on a Synertec, which we're rebranding as Charles touched on. Property consolidation, we're now entering the last leg. And there's a slide or 2 on that later on, which I'll talk to in a bit more detail. And we completed 2 weeks ago, I think, a first acquisition in outbound communications. We did trail this a little bit, so hopefully not surprised. We're excited by this because we think there could be a really good market opportunity for more of these, it's similar in concept to the Datashred acquisitions where you're effectively buying the customer book. but able to reduce the costs through running on our facilities. The extra thing about this could be that we can sell in additional services because there are lots of printing companies out there and they don't have the system that we have, Prism, which can manage the migration from physical to digital. So that's really exciting. I'm pleased we got that one done. And in Datashred, lower paper prices Charles touched on, and I'll cover it a bit later, but really well-run business. team are doing a fantastic job. Lawrence in the room is standing in his FD at the moment from my team. She's enjoying it, I think. So yes, the team is doing really well. But we've talked about industry-leading KPIs before, so collections per vehicle per day. It's 12th, which is we think is good, and we've got a pretty good view on the market given we're buying lots of companies in that space. So they're doing really well. And in technology, absolutely fantastic first half. We talked about revenue growth previously and moving towards double-digit margins, while they've hit double-digit margins and really, really good revenue growth. So pleased about that. There are some market tailwinds, no doubt. So chip prices are high, which means the secondary market is good for us. We're continuing to see people using -- and obviously, we've spent quite a long time to try and get that business in better shape. It was loss making when Charles came back and I joined. So really pleased with technology. So this is a slide that you're hopefully familiar with now, just walking through how the profit before tax has moved and this is half on half, so last half versus this half. So getting from GBP 18 million to GBP 22.3 million, first box, the biggest 1 on there is growth in Information Management. Now a chunk of that is pricing in boxes. We've talked about this before. So we've index-linked to almost all the storage to RPI or CPI. So that just comes through first of January for the commercial customers and they've started a tax year for the public sector customers. So that's doing well. We've got good growth in digitization helped by the annualization of the DWP contract, and we've got growth in outbound communication. So Synertec that's really pleasing. Acquisitions, the next bar, that's essentially Synertec -- so that's the year-on-year acquisition impact on the growth. And then we've got cost inflation. A chunk of this is people costs. People obviously have very different cost for us. Another chunk is property and net property, we are saving, but we've obviously got business rates coming against us and some rent increases. Then on Datashred, talked about the paper price, and I'll cover that in a bit more detail. But effectively, the paper price has offset the benefit from the acquisition. So broadly the same profit. And then technology, doing really well and head office interest, broadly flat. So then we're walking through division by division, starting with Information Management, the biggest one so stable number of boxes, 22 million boxes last year and at the end of the year and now, and that's just inflation-linked pricing coming through. Digital business. We've obviously done quite a lot of work there over the last couple of years, taking out a lot of cost. It's benefiting from that. We're starting to win decent-sized contracts. One of them in the year was the MOD scanning. And the interesting thing about that business is we've got so many boxes and people are increasingly looking to digitize them. So just having the boxes in our estate places as well for if the customer wants them digitizing. And then Synertec or out bank Communications doing well, Notify the NHS body is providing some revenue there, and there's lots of opportunity still to go for. And we hope that the small acquisition we did brings us into -- that has 16 councils. So it does annual council billings and sort of been collection, garden bins that sort of thing. But that's a nice sticky revenue and gets us into an adjacent market. Then just a couple of slides just on the property consolidation, and that's because it's coming to an end, and I'm conscious we've been talking about it since I joined, so I thought we'd just cover through what's happened. So we're in the final phase. It's the second biggest cost after people. We filled Mark and veil, now some of you in the room have been to Mark and Veil. So that's just over 100,000 for about 1 million boxes up beyond 1 near Sheffield. And we have pretty much filled up the second big warehouse, which is up near Durham. Last year, or maybe at the beginning of this year, we entered into new leases for Strad and Rainham. The Rainham is around the corner from our large site in Rainham. And that means we've now got a plan to complete the program. cost story each box. So that's a really key metric for us, has fallen despite the increase in business rates. So I'm really, really glad we started this. And the last bullet, this will be the end of the program when we when we finish things that we know about. But as and when smaller properties come up at the end of the lease, we'll obviously keep looking at opportunities to improve the property portfolio. And just on a page. I'm sorry, it's quite a lot of detail, but as Charles alluded to, a lot has happened. I just wanted to set out kind of what we've done over time. So you can see it's a little bit over 4 million is how many have been moved each year. The 2026 and 2027, that's a bit of an estimate, but broadly, that would be about right. And then we've got which properties we've come out of Mark and Veil from the Southeast exits in '24, that was largely there. And then second lot in 2025, that's largely going into Durham. Then you can see the costs, so just under GBP 12 million, and we think it will end up being and the annualized savings, GBP 6 million. So about a 2-year payback. I think we said at the beginning it will be 18 months. So it has maybe taking a bit longer and cost us a bit more, but a 2-year payback, we're still really, really pleased with that and really pleased and grateful for the team for doing all of that work. And in Datashred, so as I said, well run business, but they have had a tough time in the paper. The paper is about GBP 40 less this half versus last half. So GBP 40 less on 30,000 tonnes, that's a GBP 1.2 million headwind. Now if you look at what the market prices are, our average is about GBP 140 for the first half. The market averages between GBP 100 and GBP 130. So we're doing better than the market, and that is largely thanks to both the quality of our payback and the hedging. So very glad we did the hedging, and we anticipate that will get better during the second half of the year. And we've had lots of acquisitions in that space, 3 so far this year. So that's offset the paper, so broadly flat profits. And -- it's had a tough half, but even in a tough half, it's had double-digit operating margin. So that shows how resilient now how dependable that business is. Then technology, as I said, really pleased. I hope Ian isn't listening to this too much. Otherwise, you'll be asking for a bonus, but doing really well. The business is exactly where we want it to be. More growth to do, but double-digit this half margin into double digits, and that should continue for the rest of the year. So really pleased with that. And that was loss-making not that long ago. So I've done a fantastic job that team. And then adjusting items, again, a familiar slide, it's the usual suspects in here. Just a couple of things to point out. We've obviously got amortization coming through, which is a little bit bigger as a result of the acquisitions we've done. The Synertec earn-out still frustrates me as an accountant the way this is accounted for, but that comes through as a charge each year, it's classified as remuneration. And then we've got the property costs coming through, as I just covered. And in cash, really strong business throws off cash, no matter what. So again, despite the acquisitions, despite the buyback deleveraged and we spent -- I think we said we'd spend about GBP 5 million a quarter, and this buyback started in -- towards the end of March. So we're tracking there or thereabouts, it might well drag on to possibly March, April next year, but that's broadly going as planned. And we've got lots of headroom in the facilities, and we've got some of our friends from the banks in the room, although I'm sure they'll be pleased about the acquisitions we've been doing. And then my last slide familiar to this hasn't changed, but I wanted to put it up because it takes how we allocate our capital. So I think it's important. We're grounded by this. First off, we'll invest for growth, and that's either in our business or value-accretive acquisitions. And all the acquisitions that we've done are accretive from day one. We obviously try to kind of make them even more accretive, but they're all accretive from day one. And then second priority will deliver shareholder returns. Keep going on the dividend with consistent cover and then the buyback with surplus capital. And then maintain underpinning all of that, maintain the strong balance sheet with a target range of leverage net debt to EBITDA of 1.5x to 2x. So that's my last slide. But before I pass to Charles, I will just digress a second, it was me that said to Charles who's going to be his last presentation. And he said, I asked him if he might be emotional about it. And I won't do my impression because I might go a huge grant. But he said, "No, no, no. I've done 20 of these. achon 26 Charles, this is your 26th, if I got my math right, which I hope -- so on behalf of me, the advisers in the room, shareholders listening, and I would like to thank you very much for all your contributions to Restore.
Charles Skinner
executiveThanks, Dan. Hey, unnecessary. But it's been a lot of -- we've been a lot of fun the last 3 years, and it's -- I think -- our sort of job is to sort of in this context is to tell everybody what we're going to do, do it and then tell them we've done it. And I think that's been achieved. So that's really good. Now it's Dan's job to tell us what he and the team are going to do, do it and tell us he's done it. So all good. So this is really just a pretty quick summary. So as a business, we really like -- we're very keen on operating margins. All of our people think of in terms of how we're going to drive the operating margin. I think that's a really key thing. And working with operating margins of 20% makes everything an awful lot easier, particularly as one can grow the business. And although it will be difficult to maintain it up there because the mix will be growing lower-margin activities that will very much be a key driver of our business. As mentioned, the information in the -- what was a records management division, that's just -- it's had its day in terms of growth, but that's just a wonderful bedrock from which to spring everything else in so many different ways. It's not just the cash flow. It's actually having the box that's being plugged into the information management market. We see increasingly the boundaries blurring between those sort of boxes and the digital, et cetera. It's just such a good base from which to work and the customer list is pretty extraordinary and the opportunity to leverage it is wonderful. We're excited about the growth areas and Datashred, I've never -- nobody has ever seen the paper price as low as it is. So the idea that we can continue to make double-digit margins in this environment is testimony to the team there. And then -- so the sort of slogan for this year has been -- it's about growth and it's also about the opportunity, which is available to us. The -- we're very comfortable with how our businesses are being managed. We think they're a really good platform for moving things forward. And it's a useful time to be generating cash debt coming down. We think that there will be opportunities over the next year or 2, and we're really well placed both in terms of balance sheet, but just operationally to grab these things, which are all the key metrics of where we wanted to be strong financial operational performance. Operating margins, if we can -- it won't be -- we're not expecting the operating margins overall to go much further up just because of the mix of where we see growth. But we've -- it will always remain a sort of key driver of this business to ensure that operating margins are there. Once you've got those in place, then doing more -- it's about doing more business and pushing more through a successful model. This is -- and so yes, so recurring revenues, strong operating margins, predictable cash generation. This is -- we hope that we've got a really good platform here moving to go forward. And yes, it's all about shareholder value. We're conscious of we need to drive the share price. We've got to create more shareholder value. But we do think we're in the right place to be able to do that. And on the back of that, we're very comfortable with where we are in terms of market expectations for the full year. And that's been pretty rapid growth in EPS over the last 3 years, and we can see more of that happening in the current year. Brilliant. So that's that, and we'll take appendices. We don't really want that, do we. Very good. So thanks, everybody.
Charles Skinner
executiveAnd questions. Tom, let's start at the front.
Tom Callan
analystTom Callan from Investec. I've got 2. So just on that shed performance. I just wondered, is there anything structural here that we need to think about that's impacting the space? And if so, what could that potentially mean for multiples and pricing of further bolt-ons moving forward? And then just within technology, I just wondered if you could expand further on what you believe your current market share is within the VAR space, specifically in therefore, what that looks, means in terms of future opportunities for growth, inorganic or organic.
Charles Skinner
executiveDan can pick up the technology point. I think we're seeing it's marginally depressing given the rating of our shares, which obviously impacts on what we can afford to pay for acquisitions. Having said that, there is a lot of realism out there in terms of pricing expectations, not just in the trading space. There are a lot of half decent businesses who are sort of going, "Do I really want to compete with the likes of Restore?" So I think -- yes, I wish we had a sort of bigger bag of money. We've been selective in terms of what we've done. But I think there is there is realism in the fact that U.K. vendors are pretty realistic about their opportunities and their valuations now, which should make for a very interesting market in terms of bolt-ons over the next few years. And as I said, it would be nice to think that our multiple would go up, which would make those deals more earnings enhancing. And we like -- clearly, how we've built the business how historically, we built the business was on the back of issuing shares to move things forward and clearly issuing shares at the moment is we're buying them in rather than putting them out is where we are.
Dan Baker
executiveAnd on the technology question, Tom, so the VARs, value-added retailers. We've done some mapping in this space and our largest customer -- but we know that CDW is by far and away the largest global VAR. So it's not surprising that that's our largest customer. In terms of market share, we're pretty confident we are #1 in the U.K. it's a nascent market though. So there's a surprise in the long tail of small operators. What we can be confident of is that people are continuing to outsource to VARs and that we are in the mix with the tenders, both with CDW and the other VARs. So it's -- there certainly has been and continues to be a market shift towards moving away from in-house and your IT function to using VAR.
Charles Skinner
executiveGreat -- sorry, Yes, Sorry, Chris.
Samuel Dindol
analystSamuel from Stifel. Two questions from me, please. Firstly, on M&A with the acquisition of MPS in the outbound communications space. Can you give us a sense of how fragmented that market is? And are there other opportunities to add sort of customer sets through there, that would be interesting? And then secondly, a very good organic growth in the first half. Could you give a sense of what organic growth of this business Restore could do over the medium term, what sort of a sensible level.
Charles Skinner
executiveDan I think there's a base for you.
Dan Baker
executiveOkay. Thank you, Sam. So on NPS. So MPS is a business. It's based in Bristol. It's got -- customers are effectively 16 local authorities, is this 400, 500 local authorities across the U.K. We asked Tom that the end of the outbound communications business about a year ago, said to him relatively into acquiring them. We're interested in M&A in this space. can you get some potential targets? And he gave us quite a long list quite quickly. So we know there's a lot of operators out there. They tend to be localized. So the customers that this company has are all relatively close by geographically. We've taken this one as a trial because we wanted to make sure we can do it, but there are lots and lots of other operators out there that have got very similar customer base. So the opportunity for future bolt-ons, we think could be quite large. In terms of organic growth, so this half or just over 10% organic growth. So half the group growth was organic. It's flattered by -- a little bit by the DWP annualization of that contract. But even if you strip that out, you've obviously got the bedrock that is the boxes coming through inflation. And on top of that, you've got additional growth from technology and outbound communications and scanning. So mid- to high digit -- single digits is a longer-term possibility.
Christopher Bamberry
analystChris Bamberry Plc. I've got 3 questions. as a very strong performance in terms of profit from technology, improving gross margin, maintaining overheads where they were before flat. How should we think about both the gross margin and the overhead going forward in that business? Secondly, once the property consolidation program is complete, are there any other further actions you can take to help to deliver efficiencies to partially offset inflation. And finally, you got a healthy M&A pipeline. Can you just give us a bit more flavor on the debt of pricing, the competition, what you think you might spend this year? And has there been anything you've looked at need walking away from?
Charles Skinner
executiveWhy don't I take the profit in technology, including the gross margin. Dan, are you happy to do the property consolidation and the M&A pipeline Yes, that's -- we've clearly benefited in technology from the increase in the value of the equipment, which we're selling. So that's -- so when we talk about it's a very curious business to look at to try and find the gross margin. And in fact, Ian, who runs it, sets me the pass-through that you're doing on the -- pass-through in the return to the postal charges, why don't you do that for us? Because you should really be judging us on the margin we make on the kit, which we resell anyway, you didn't get very far with that one, but he's still not as a both -- so how you look at the gross margin in that business is difficult. What we've done a lot of work on is on the pricing model and what we've bought has been remarkable, is that we -- I think we might be the only people in the industry who know how much money we make on individual on the slugs of -- we've got hundred of these, how much money did we make on it. And we've done a lot of work on working that out. And one of the upsides from that has been to go to certain customers and saying, we've been doing this for you for a very long time. We're now putting up our rates. And the price elasticity in that market is very, very high. Pricing is very opaque. If I said to you, if you give me 500 laptops what -- who pays who, all those sort of questions, you wouldn't really have a clear and it hasn't been a market which, the IT hardware industry has been very slow at really understanding what the recycling stuff is worth. We think there might be a shift. We think that there may be a shift in people's behaviors rather than in the old days, it breaks you replace it, then you move to -- it's going to break, so I'll replace it. And now we're probably getting more diagnostic tools in this industry where people will be saying let's -- which I think is -- that's how engineering has always worked. You get to the point where people go how much life is left in this and et cetera. But I think we're really ahead of the curve on this. But we've been incredibly successful in saying to our customers, no sorry, that doesn't work mate, we're going to charge you to collect the stuff. We're going to charge you to process it. That's the deal, do gone right now. So that's been a real driver of where this is, coupled with the fact that generally, the SLAs in this industry haven't really been met. People will say, right, I'm giving you my kit and it's got to be off your floor within a month. It's got to be fully repaired and out and actually just wasn't happening. I know it wasn't happening with -- for us, and I'm pretty sure what something to anybody else. Whereas I think now we've set up our product production, et cetera, in such a way that when somebody says, we want this off the floor in a month or whatever. We're doing all of that. So I think we're in a really good space. I'm not -- so that's where the margin is going to come through, and that will be driven and just understanding that we don't get out of bed for gross margins of less than 45%. And if people were on 15%, given the choice, you know us, you know it's all sorted. Sorry, that's what it's going to be. So that's been really helpful. So whilst there's clearly a following wind in terms of what we're selling tectorquite often, we share that with the customer, but it's higher. Really, I think the real driver is being really good at what we do and understanding where we're making our money and not being afraid to say to the customer, sorry, we were Moxa few years ago, we're not anymore. That's what it is and people sort of gone fine. Sorry, Dan, has that given you enough time to...
Dan Baker
executiveAbsolutely. So on the property, Chris, so -- and there's still about maybe just under 1 million boxes to move of the program that we've got. -- in that business, we try to match people cost to the cost of servicing the clients. So you've got storage revenue and service revenue and people broadly match into service revenue. We'll still be if a lease comes up, we'll still look to do something about it. But once we've done that property consolidation, that's the big bang stuff done. And then hopefully, structurally, we've got that business in such a position that you've got revenues that are inflation-linked costs matched to your service, your people cost much to your service and then property also tends to be inflation linked, obviously proportionately lower, so we should protect the margins in that way. And then in terms of the third question on M&A pricing and have we walked away. I wouldn't say we'd walked away, but we are on hold with some people, and that's because we're very rigid about the returns that we have to have -- we have done some post-acquisition reviews a lot percent things we've done, and I'm happy to say that they all meet our return criteria. But where the sellers' expectations and our expectations differ them, we're just on hold. We've obviously done quite a lot, but we won't -- we determined not to overpay. So sometimes it might be a bit of a waiting game. And that's true certainly in the boxes business and in trading outbound communications were still on a bit of a discovery, but kind of I'm happy with the MPS structure. So let's see how that goes.
Christopher Bamberry
analystI just wanted to unpack the organic growth in outbound comms, please. I think you had the volume growth in that business is kind of -- looks like it's kind of up 13%, 14% half-on-half, if I've got my math right. And you kind of flagged NHS Notify as being a big driver of volume in that business this year. I just kind of wondered what percentage of the organic growth is coming through from Notify and how much is left to come through in the second half? And then in terms of just the broader pipeline in outbound comes, what is that looking like in the existing Synertec business outside of the NHS?
Dan Baker
executiveYes. So in terms of unpacking that growth, a decent chunk is coming from Notify. So there was a Notify program in March, April this year that wasn't done last year. So probably about half of the growth is coming from that. Just as a reminder, so we work with 75% of the NHS Trusts, but in terms of NHS volume, they've only outsourced 25%. And you've got a lot of our customers are a department within a trust. So the easiest win for us there and where we're getting the most traction is you're already in trust that you're only in departments, 1 and 2, can we sell into departments 3, 4, 5. So there's lots to go after. What we're not -- and they're doing well and what we're not doing as well as is overlaying our physical customers to the outbound communications customers, and that's one of the reasons why we've accelerated the rebranding to get us going to market as one more. So we're doing well, but we want to do even better, more to come.
Christopher Bamberry
analystIn outside of the NHS?
Dan Baker
executiveThat's why we're excited about MPS because that's in public sector, but a different part of public sector. We think there's more opportunity for this sort of thing in public sector than corporates because public sector still like sending a lot of letters. So let's see how NPS goes. That gets us into a space that we're not really in at the moment. So there may be M&A that may be organic there, perhaps a bit of both.
Gregory Poulton
analystGreg Poulton from San Capital Markets. Could you just talk a bit about the Datashred hedging dynamics? Obviously, the base market price now is a bit lower than it was at the start of the year. Just thinking about next year and how you're hedging the price. When is that hedge set? And would you hedge at the current price or you held off on that.
Charles Skinner
executiveYes, how it works is last year, we hedged 50% of our sales with a couple of mills. And we got about throughout the course of the -- and we were hedged at I think it was 185 or 180 -- GBP 185 and the market price throughout the year was about -- the average market price was GBP 165, GBP 160, so that was very helpful and the mill knew that we had top quality bales. So they were happy to pay that. This year, we've hedged at GBP 145. So that's -- and how we hedge more of it, we hedged about 70% of our output. And the market price has been as low as GBP 100 and it's a very -- I won't get into the detail as to why it is, whether it's freight weights, whether it's -- there are a couple of mills which are being closed, et cetera. But it's very curious because the price always used to be between GBP 160 and GBP 190 a tonne. And those are meaningful movements. And the sort of bottom fell out of the market. It was reasonably a bit painful for us for our competitors. It's been a killer. They've had a terrible time. So there's a part of me which doesn't mind the price being low because it drives competition out of the market and should lead to higher rates. But the position now is the price is beginning to move up again. We're sort of not quite at our hedge price, but we're within GBP 15 of it. So one would expect we'll start the negotiations in the next 2 or 3 months. But I would guess that the price will be above this year's price at which we've hedged. So hopefully, that will -- yes, which and that will be helpful. I mean, the always you think I got the bad news is the payer price is really low. The good news is it's going to be higher next year and that's the sort of -- that's the -- you get the switchback ride, which will be favorable. I would expect everything suggests that 1 or 2 mills are coming back on stream. The Far East market is open, but it depends on crazy things like what the Hits are doing and things like that. But generally, I think we will see a period of paper prices stabilizing and being back where they were historically.
James Tetley
analystJames Tetley Equity Development. Three from me, please. Just a follow-up on MPS and local authority, Dan, you talked about an M&A opportunity if this works, there might be other a lot of times you can buy. But could you also comment on the sort of in-house versus outsourced opportunity in local authorities, presumably you're doing most of this in deal. Secondly, on Synertec, does that -- has that introduce any additional seasonality into the group? Obviously, you've got a strong first half, it would be interesting to hear -- and then finally, there's a comment in the Spot Ulta test, Ultratec doing well in the period. What's driving that? How big are those businesses? And is there more you can do with those 2?
Dan Baker
executiveDo you want me to take the first 2?
Charles Skinner
executiveYes.
Dan Baker
executiveLocal authorities in-house versus outhouse. So what NPS do is they do the physical printing. What they don't do is the electronic communications. So what we -- we don't know this for certain, but we think is the case. Most authorities are doing the triaging between electronic comms and physical themselves, but are getting a printer to do usually a local printer to do the printing. So our basic MO is we took -- take that printing and do it in our own facilities, and we get close to those local authorities, and we talk to them about how we can help them on the move to digitalization, which we are really well placed to do. In the NHS, there's a lot of in-house production. And you're alarmingly, in my mind anyway, get a number of trusts that have a small printing facility in the hospital, in a city center in the basement somewhere they'll have their own people printing stuffing envelopes and their own team doing merging the e-mail triage. And weirdly, got within trust, a mix of that going on and also some outsourcing to -- so there is more to do there. And there's lots of foibles around the NHS. That is one of them. In terms of the seasonality, yes, there is a little bit depending on the Notify campaigns. That's broadly the driver of seasonality Notify. If you look at the other NHS work, that tends to be appointment based or screening, which is pretty stable throughout the year. Clearly, it just sometimes have campaigns where they're going after this or that indication. But broadly other than Notify,it's not that seasonal.
Charles Skinner
executiveGreat, James. Yes. So the Ultratec business is -- the primary function is really trading hard drives and repairing them. So we buy secondhand hard drives, which we've got something wrong with them. We repair them when -- we sell them out. Clearly, in this world of increasing data centers. This is becoming -- the recycled hard drives is quite a good space. The values are up and there is more interest in what happens to these hard drive sets. And Ultratec is very well established in that market. So it's a source and -- so the market is strong, and we're doing well within it. And it's a good business to be in. We've also got an Ultratec. It's really -- it's predominantly an IP offering, whereby we have the Genesis machine. We also have another -- the Genesis machine in particular, I'll talk about that, which is really taking -- it's taking -- these machines take make drives and makes them makes them viable again. So a bit like IT recycling, the drives have got -- they get graded according to where things are and what our piece of kit and Ultra test can do is actually repair is you have these -- you put the hard drives in and they come out refreshed. They're not completely new. You've just rewritten over the stuff, which have been gone wrong in them. And that's quite an interesting space. We've actually put another couple of salespeople into that space. So it ties in with our IT recycling. And -- but it's in -- let's say, with the this sort of market with the data centers booming is going to get more and more -- it's quite a nice sector to be involved in. I think that's all the sort of analyst questions in the room. Have we got -- do you think we've got any questions online at all?
Dan Baker
executiveNo.
Charles Skinner
executiveOkay. Well, thanks, everyone, for coming. We're a very well-covered business in terms of the analysts, which we're very grateful for. And we're really pleased and excited about the future. That's probably the key message, ofkay. Anyway, thanks, everybody.
Read the full transcript via the API
You're viewing the first half of this call. Get the complete Restore plc transcript — plus 248,000+ transcripts from 12,000+ companies, speaker segments, AI summaries and full-text search — through the EarningsCalls.dev API.
Get the API View API docs →This call discussed
For developers and AI pipelines
Programmatic access to Restore plc earnings transcripts and 248,000+ others is available through the
EarningsCalls.dev REST API. Plans from $24.99/month — full transcripts, speaker segments,
full-text search, and the recently-added /api/v1/transcripts/recent polling endpoint for ETL pipelines.