Salesforce, Inc. (CRM) Earnings Call Transcript & Summary

Hello, everyone, and welcome to this webinar with Salesforce. As you know, this is a webinar on Salesforce Starter, which is our product specifically for the SME and MSME sectors and for small businesses. So if you're a business owner who's looking to improve your lead conversions, looking to send out marketing campaigns, this is the solution for you. So today's agenda is we'll take you through a hands-on workshop on Salesforce Starter. And we have 2 of our solution engineers and Salesforce specialists here to take you through this. Let me quickly introduce you to Kiran Pradeep, who you can see on screen. And also Sparsh Sharma who is part of -- both have been part of Salesforce for a few years now and our specialists in this solution. So Kiran, over to you to take this forward and Sparsh.

Thank you. Thank you, Reenu, and welcome, everybody, to today's hands-on workshop. I think I can see many familiar names who are part of the Getting Started webinar last week. Thank you for coming back to us. Thank you for your interest in Salesforce Starter. So let's get started today. Before we begin, as always, the forward-looking statement. Salesforce is a publicly traded organization, always make your purchasing decisions based on what is currently available in the market, right? Okay. And once again, thank you for taking your time out on a busy day like this to learn more about Salesforce and understand what Starter has to offer, gratitude from the entire Salesforce Ohana to all of you. Okay. Let's deep ride into it. This is today's agenda. A quick recap, right, like what we discussed last week, what is Starter. If you are joining today for the first time, don't worry, I'll give you a recap of what Starter is and what it offers. Then one prerequisite I have from all of you for today's session is that please sign up for the Salesforce Starter trial org. I will help you do that before we start. And then we will do 4 different activities on the Starter's trial of yours so that you can start running your business on this amazing piece of tech. Finally, we will have Q&A sessions after each and every session and the final Q&A once the hands-on workshop is over. So you can see the Q&A box on your screen right now. So please put in your questions there, and we will take it up from there. Okay, let's get started. What is Starter? I think the last session was all about this, but let me give you a rundown in about one minute. So Starter is a new product from Salesforce, right? So this is a product that is aimed at entrepreneurs and owners of small businesses to get started on their CRM journey with Salesforce, right? So I hope you have joined with the intention that how can my company start with Salesforce and expand to everything that Salesforce Customer 360 offers instead of going for multiple point solutions for your different teams. And that is exactly what Starter does, right? Starter helps you bring your sales, support and the marketing teams together on one single platform. And it is so easy to get started that, that is what you will do today, right? You can set up the system on your own and start using it right away. So what does Starter contain? Like I already said, it has something for marketing, it has something for sales as well as your support teams. So first of all, in terms of marketing, it will help you find more deals by helping you run list e-mails, having e-mail templates, see the responses to your e-mails, which is working best, et cetera. Once the marketing team has identified hot leads that can be passed on to the sales team who will be running a configurable lead qualification process and opportunities to finally realize revenue. While you are doing all this, Starter also helps you analyze your business like what is my revenue for the month, how am I performing month-on-month, et cetera and at the same time, address any customer queries like they can reach out to your support desk and you can see what kind of issues they are having and take your solution. Isn't this what all companies want to begin with, and that is -- all of this is bundled together in the Salesforce Starter pack. Okay. Going forward, I hope many of you have attended last week's Getting Started webinar and are already playing around with your trial orgs. If not, here is a chance take out your phones and scan this QR code and enter the details so that you can get started with the trial org today. While you're doing that, I will also walk you through the process of how you can go about it. So let me bring up my screen. Okay. So once you can, this is where you will end up, right? Like you are seeing this sign-up page, you can enter your details and your company details. And once you have entered these details, they will ask for a few questions before getting you started. And what are these questions, right? So the first question is what brings you to Salesforce. You may have many different reasons why you're attending this webinar today or you're interested in Salesforce, so choose any one of them, right? Like it would be winning more deals. So I'm just going ahead with winning more deals, and I'm clicking next. And the next question, they ask is some of the common challenges, which one do you identify with the most, right? So I can say that, okay, my info is disorganized or reporting is where I struggle with my current system or any way you're working. And then I click submit. So once I click submit, what happens is I'm taken to a page with this welcome video, which shows me how Starter is useful, what are its different features, et cetera. But don't worry, today, we are in a live session, you will actually see all of this together. So if you're here, just click on, take me to Salesforce, and we will be on the Salesforce home page, okay? So I will wait for a minute for all of you to be there. This is the page you should end up in. And let me come back to it in a minute. Got it. So is everybody in your Salesforce trial orgs now. I hope I'm showing you screen. I think this is something that will look like. And we will come back to it, right? We'll come back to how we can get started on these screens. Let me move forward. Our first exercise, right? Our first exercise is all of you would have some e-mail servers you're using already with your company. And most of your contracts are there, most of your communications is there. And as Salesforce Starter is a first step in your CRM journey, that is all about customer relationships, we will bring all these communications and contacts into Salesforce, okay? Before we get started, a quick poll for all of you, right? What is the e-mail server that you use at your company, okay? So you can click on the screen on the options and give me your answers. So I can see that you're just starting to click on your answers. So start clicking, I'll wait for some time until most of you have answered. And then we can see how we will connect these systems to Salesforce. Okay, 5 of you have given your answers, others hurry up because we need to see how actually this works. And I understand some of you may not be using Gmail or Outlook for this purpose. So in order to leverage the -- all the functionalities of Salesforce e-mail integration, we will have to use Gmail or Outlook, right, because that is where our connectors are built for. Okay. Let's wait for some more time, at least 1/3 of you have given your answers. Okay. I think in the interest of time, we will move forward. I think most of you who are on the session have answered now, let us see the poll results, right? No, that is a 50%-50% split between Gmail and Outlook, 50% of you are using Gmail and 50% of you are using Outlook, right? So today, I will be using Gmail to walk you through the integration steps, okay? And in the meantime, my colleague here will share a link which you can follow to set up Outlook. So let's get started with our e-mail integration journey. So this is a hands-on workshop. Hope all of you are in the landing page with me here. And you can see that, okay, the system is giving me a quick look of what all is there in the system, et cetera, and there is also an option called tutorials and set up. right? Or you can access it right from here at the top right corner, you can click on this question mark. And the whole benefit of being on Starter is that it will guide you through the process of however you want to set up your system. So let me go ahead and click on get started. Intro video, like I said, you can watch in your free time. So let's go to the next option that is I want to import my contacts. So when I click on import my contacts, I will have 2 options: import from file, all of you are used to that, right? If you have a CSV file of your contacts or your leads, you will be able to use this particular option. Right? But if not, what we can do is we will sync with our Google or Microsoft account now. So like I said, I am following Google. I'm using Google integration here. But in case you're following Outlook, the steps have been posted in the Q&A. You can pick it up from there and try it out on your own. So I play Google and what all do I want to connect. So we know that I want to connect contacts, but at the same time, Salesforce allows you to sync your events as well as your e-mails. Okay? And yes, I'm clicking all these options. I'm moving ahead and it sees that, okay, you can read the terms and conditions and accept it for the integration to work. And now we need to connect to our e-mail. So I have my e-mail account here. If your e-mail is centrally administered and you do not have an administrator license on your Google Workspace, the system may not allow you to connect to Gmail. In that case, you can always ask your Gmail Administrator to make this connection for you, okay? But this is how we go about it. I give Salesforce to access my mails and other. And yes, we have done it. We are processing your data, right? So we are able to see that this -- we will be able to see this in our connected accounts and we'll come back to this as this sync is running. So I click done. And now I can go to my actual e-mail account and see, okay, is this connect actually working? So I am here in my e-mail account. And if you're using Gmail what you can do is, you can go to Chrome Web Store. So I'm going to Chrome Web Store. And I'm searching for this beautiful application called Salesforce. Okay. So can you see the results now on the screen like there's this application called Salesforce, I click on it and I add it to my Chrome extensions. So what does this actually help me do, right? So if you come here, and I have already used this at my extension. I have opened it. I can log into Salesforce, right, from my e-mail account, right? Let me add my user name and details and now I'm allowing Salesforce and Gmail access to each other's content. Got it and we are in. So I hope you can see the side panel where you can actually access Salesforce records, create Salesforce records and whatnot, right? So we have finally connected our e-mail and Salesforce together. Now you will see how this will benefit us in taking this forward, okay? Let us come back to our screen here, and we will move forward with the rest of the steps. So now since this connection is over, I will quickly recap what we have seen. What did we see? The ways to connect Gmail and Outlook together, which will sync our contacts, events and e-mails. And this is powered by inbox functionalities, right? Like the right in your inbox, you can access Salesforce and you can tag your mails so that they will always sit in your CRM. And if people are moving in and out of your organization, you are not losing track of them, right? So these are the things that we just saw. Now moving forward into the -- my second exercise that will be to actually send out an e-mail, which we will see now, okay? So till now, are there any questions? Like if you have any questions about the episode we just saw like any doubts about the setting up the integration, you can ask now, I'll pause for a few seconds. And if there are no questions, we can move on to the next chapter. Okay. I think that was pretty clear. Let me move on to the next exercise. Got it. So the next exercise is actually sending out an email, okay? So for this, I will be using an org where I have already bought all my contacts and they are in sync, and we will be seeing how to go about it. Okay? So let us move back into our screen, and I am in my guidance center, as you can see on the screen, all of you can go back to your Salesforce homepages. Go back to the guidance on the home page and click on view more. You will see this option called Connect With Customers, okay? Just click on Connect With Customers. And there, what is the option that you're seeing, send an e-mail. So let me click on send an e-mail. Got it. Okay. So my sync is still in progress. Don't worry. I have another org where I had completed the sync just before this workshop, okay? So if you org doesn't have any contracts, just wait for the sync to complete because if there are a lot of contacts in your Gmail, it will take some time for them to be imported into Salesforce. Right? At the same time, if you have any CSV files or sample files, you can go about downloading your contacts that way as well. So let me show you that option. There's a very easy way for you to get started with some sample records. You can again go back to import records and click on imports from file, okay? So you click on import from file, you can click next. And under upload contacts, do you see sample file, okay? So click on sample file. So this is a sample CSV that we have created for you to work with when you're actually setting up the system for the first time, right? So now this sample file will be downloaded into your system and you can upload this file so that you can go about the rest of the setup. So let me go to my downloads, I can see the sample file here. Let me open this and click next. Okay. So you see the field mapping happening between columns in your contact file and the actual fields in Salesforce. So this is how it will happen when you're actually uploading content. So you just need to match the column headers on the sheet that you may already have with the field names in Salesforce, and you can go ahead. So let me start this import. Got it. So while that import is happening, I think I'll go ahead with org where I have already done this. I have already uploaded some content. So let us go back to the step we were anyway planning to do, that is sending an email. So I click on send an e-mail. And what happens, I'm taken to my imported contact speech, right? And my enough guidance is telling me exactly what to do next. I can e-mail a contact. Okay? Or if there are no contacts, I can actually click on new and create a contact. So let me just click next, where my first contact or any of the contacts opens, and I am taken to this Activity Editor Page that you can see on the screen now, okay? So there is an option that says, click on e-mail. So let me click on this E-mail Editor button, and you can see it on the screen now. Okay. So what are the options available here? Because now we have connected our calendar, our events and our e-mails with Salesforce and Gmail, right? So when you are sending to Taran, so the subject is meeting. I want to have a meeting with Mr. Taran. You will have this option called inserting your availability, right? So I can add some preferred times. And this information is actually being pulled up from your Google calendar or Outlook calendar, okay? So it says that for tomorrow, this is my pre-booked meetings. So I can give him 3 different slots where I am available to meet him, and I can send this out. So what I'm seeing here is, okay, and you can type in the rest of the e-mail or if you have a template, you can insert all those from here, and you can actually send it out. Got it. Let me just use another e-mail ID. So make sure the data that you have entered is valid e-mail IDs, otherwise Salesforce will not send out the mail, but now we have sent out the mail, right? We have sent out an invitation to Taran Singh to actually see, okay, invitation to an e-mail, I can go ahead and take it. So now we are sending out this e-mail actually through our -- the Gmail accounts that you have connected. So if I quickly go to my Gmail, I will be able to see the e-mail that Salesforce sent out right in my sent box, right? So now I just sent out this meeting e-mail and in your outbox that e-mail is here. This is happening because of the synchronization we actually did in the beginning. So I'll show you test meetings. And this is how when they choose a particular slot for the meeting, this is how we will see it, okay? So now what we have seen, we have actually seen how an e-mail can be sent out by connecting it with your Gmail server in Salesforce, okay? So now we come back and just a recap of what did we see. We can access e-mail templates. We can insert preferred slots in those completes, and we can send it out. And what we'll also see is if we have some meetings, okay, we can also have those events with us. So let me quickly show that to you as well. Let me go back to my contacts. With Kiran, I have some meetings. So if there's a meeting like this, you get all the information about the meetings like who's attending, what is the information we have about this meeting, what is the previous engagements we have had with them. All of this is available here. okay? And the system will also suggest some follow-up insights. Like when a meeting is over, Salesforce is telling you, I think you should follow up with this customer on so and so date. So you can just click here and schedule those meetings. So these are the benefits of connecting your e-mail and sending out e-mails from Salesforce. So we have come to the end of exercise 2, so let us take some questions, okay? So I can see a question from Abhinandan. I'm trying to reset the password, but it's again logging on log-in page only. Okay. So Abhinandan, the password reset issues, you can definitely do that by clicking on forgot password, you will get a reset e-mail. If not, you can always write to [email protected]. Got it. I see that the other questions have been answered by my colleague, Sparsh. So I think it's good to move forward. So let's go to the next chapter. That is actually working with the leads in the system, okay? So let me move forward. The next exercise is actually working on a lead. Got it. So now you may have leads coming from various sources. And like I said, you can always import those leads into the system, right? So let us see how all those things will work. So you can come back to the Salesforce org. I can click on the home page. And from here, I can go to my leads table, right? So you may already have some leads in the system. And at the same time, you can always import leads as well, right? Like you can click on import and you can click on imports from file. And again, you can maybe try it out with the sample file or if you have actual set of leads, a CSV file, you can actually add that here and connect it. So you can do all that. So I have already imported a set of leads in my system, okay? Now focus on this, just create a sample lead, if you want, or let us just work with one lead, okay, don't spend time in importing all your leads now. You can do that later, okay? So what you can do if you do not have any leads in the system is click on new and just create a lead for now, okay? So I am creating it as -- put some testing name so that you can actually delete it later. The default lead status is fine. You can actually add e-mail IDs and other details, if you want to, okay? If there are other information, you can save it, but just go ahead and save this particular lead. Okay? So we saved this particular lead. Now we are in the lead workspace. Now to actually get your sales team to work on this lead, what do you need? You actually need to edit the stages or add some custom fields to the stage, et cetera? You can see that there are a lot of fields that are already there in the system, right? But Starter will allow you to add custom fields or even add custom stages. How do you do that? You go to the top right corner, click on the gear icon and you see some quick settings, okay? So first, let us add some sales stages to these lead process, and we can go ahead to adding a field as well, okay? So I'm clicking on sales stages there. It will take you to an information page that says, okay, what are the stages, how you can add them, et cetera? You click on start. And in the lead status is, I want to add one more stage. So I'm adding something like negotiation, okay? So I can actually pull up this negotiation stage and put it in a different position. All those options are available. So let me just try bring it here. Okay. Got it. So you can put it in the right positions you want and then you can actually close this button. When you refresh your page, that particular stage is added to the lead process, right? You can see those particular stage that will come up here. And now what you can do is I want to add on some more fields. For example, I have title website, description, et cetera, lead source, all of these things are there, but you might be getting these leads from some agency, and I want to write the name of the agency from which I am getting this particular lead, just a sample use case, right? I can click on quick settings, I can go to fields and I can say that I want to add a field to leads and click next. And what is this field? I'm just putting it as simple text. I can -- you can have other options as well, right? Date, check box, et cetera. So I'll be like -- characters. It doesn't have to be required, no default values. Okay. Got it. If you want to add some help text and all, you can, and save this. Okay? Let me refresh the page. See, the agency field is here. So if you're getting it from some marketing agencies, you can go ahead and edit that particular field here, okay? I'm just adding some values and I'm saving this. Got it. So this is how you start working on the leads, right? Now you can take this lead through various processes. You can actually convert this particular lead, create an opportunity, right? And you can work on that opportunity. And again, here, you can customize this opportunity for the stages in -- the stages that you want, et cetera, how your sales team want to use it. And now your sales process is ready. Right? So this is how an opportunity screen looks like. Here, again, you can actually add custom stages, custom fields, et cetera. And now your sales process is ready. What is the next step that you can do? So now you might be working on the system alone. So once you feel that, okay, I have imported the required data and I have set up the right process to do my lead management and opportunity management, I can always go to set up and add users, right? I can invite my sales team members here. So let me just invite one more user. We just need your e-mail, no other details are required. The profile, you can put them as a standard user and you can send an invitation, okay? The invite was sent successfully. So now you can close it. So they can -- they will get an e-mail with welcoming them to Salesforce. They can set their password, and they can come on to the platform, which will already be set up for them, okay? So that is what we saw in working on a lead just to recap the different points. Importing and creating a new lead. We saw the process, either you can import leads from a CSV file or you can create a new lead manually. So we created a new lead manually. We saw how the lead workspace was quickly customized by adding fields or adding other stages. And we already saw on the screen that how all the activities with this particular user is being taken care of, right? Like the e-mail sent to them or any meetings that you had sent to them that is available in the activity workspace. And we saw how we converted a lead into an opportunity and we can track an opportunity process until closure. So this is how you perform your sales activities on the system. Now last but not the least, let's move on to the next exercise. That is about how do I analyze my business processes in Salesforce Starter, right? So we are moving on to exercise #4. That is about analyzing your business. Got it. So let's get back to our home screen. And let's go to our home page. So now if you go to the guidance center, we explored communicating with customers, we explored actually selling in Salesforce, the various processes and start selling, et cetera. Now what you want to know is how my business is performing, right? So you click on how my business is performing, and you can click on explore dashboards and reports. So as you know, Salesforce offers free learning experience tool to all our customers and even our prospects, right? We call it Trailhead. So Trailhead has modules that can help you learn how to create a report in Salesforce, how to create a dashboard in Salesforce and so on. So you can click on this link, and the guidance center will take you to the relevant Trailhead module that is coming up on the screen now, right? So you can scroll through this module like what is in a report, what does a dashboard contain? All this information is available in this particular link, right? And you can also take some quizzes to just to make sure you have understood the concepts and all of that. So now once you have gone through this lesson, you can go to what reports or dashboards that are already there in the system. So you click on review by company at bottom line, and it takes you to the dashboards homepage. Right? So once you are on the dashboards homepage, you will see that there are many reports that are pre-populated for you based on the data that is there in the system from Salesforce. So some of the important dashboards could be your sales dashboard, your service dashboard, et cetera. So I am opening the sales dashboard for now. So it will have information like what does my pipeline look like? So this is based on the opportunity data in your system at which stage each of the opportunities are. Based on the close date of the opportunities, you can see this is my forecasted revenue in the coming months, right? And a lot of the other reports and dashboard components are here. But what I want to let you know that is this is just the beginning. This is just what is available out of the box in Salesforce. What you can actually do is you can click on reports. And you can click on new report and make -- create reports of your own because you may have some very specific reporting requirements. So let me quickly show you how you can go about creating a report. It is so easy in Salesforce because it is all template-based. Once you determine what you want to report upon, Salesforce will automatically provide you a particular report template, and you can start editing from there. That means you will never have to start from scratch. So what I want to report on is my opportunities, right? So I click on opportunities, and I have multiple templates available here. So I will go with a simple template that is opportunities, and I will click continue. So already a template with pre-populated data like based on certain filters, the data is already available there, right? So let us take a quick look at these filters. So there are some filters that are already added, but you can add many more filters, right? You can filter this report based on any data point that is already in the system. So I'm just changing the close date from current quarter to current FY, and you see all the date options here, right, based on the quarter, based on the year, based on the month, all these options are there. So I'm just choosing my filter to be all opportunities in the current fiscal, and I have all these opportunities. Now I want to see in what stage each of them are, right? So what can I say? I can go to the outline. And I have this field called stage. So I'm saying I will group these reports by the stage. So now what happened? We have grouped all the opportunities that have in closed one, all the opportunities in negotiation, et cetera. But it's very difficult to understand this kind of a representation, right? That is why Salesforce will make this data more interactive with charts. So you can click on the chart icon. You can click on the gear icon in the chart box that appears and you can choose the type of chart you want to add to this report. So usually, for sales data, it is better to have a funnel report, so I'm choosing that and the value is fine, and I'm seeing show values, okay? And you can set where the legend appears and all, I'm leaving it as it is. So either you can save this report, I'm clicking on save this report, and I'm seeing this new opportunity report, you can name it whatever you want. And I am saving this particular report. So now the report runs, right? The report is running. And I see that I have 40 opportunities that are already closed one. I have 2 that are in proposal stage and about 3 in some other stages, okay? And once I click on -- which are on the proposal stage, I want to know, I click on the proposal stage opportunities and the system directly takes me to those individual units, and I can drill down into that particular opportunity, okay? So that is how you analyze your business, you analyze your data based on your particular requirements, okay? Now as part of this exercise, we will do one more thing. We created a report, okay? Now what we are going to do is let us see how these reports can be added as components on to a dashboard. So I'm clicking on new dashboard. I'm giving it some name like new sales dashboard, [ description ] is enough. I'm creating it. And what I do is I add a component. So when you click on a component, it shows you all the recent reports that you have worked on or you can search for reports by going to all reports. But let me just use this new opportunities report itself, select it. And then I can say, how do you want to represent that data in a dashboard. So we saw that in the report, we used the funnel charts, but here, we are going to use a bar chart for the same, and you can set all the required filters and then I can name this report, okay? Like I'm naming this my business. And I can even put a dark theme on it if you want your dashboard to be in that theme. And I have added my one component. So like this, you can add multiple components, right? For example, what about cases that are currently in the system. So if there are a lot of cases, I can have this dials that says that, okay, if there are so many cases that is not really good, I can set up these filters and all the options are available, and I can again add this particular component. So like this, this is how one by one, you put the required components in the dashboard and your dashboard will be ready, right? So once you're done, you can click on done and you can save this particular dashboard, right? And our dashboards are dynamic in nature. That means whenever you come to the dashboard, you're always seeing the latest data, okay? So what we did today, we actually set up our process then based on the available data, we actually created new reports and added them to dashboards, right? So you understood that Salesforce comes out of the box with some standard dashboards that you can use right away. But at the same time, you can always go ahead and create a report and create a dashboard as well and you can add a report components to dashboard, right? And one last thing is how you can subscribe to these reports. So what do you mean by subscription, right? If you like to get an update on a report or update on a dashboard regularly in your mail, that is also possible. You just need to click on subscribe and you can say that, okay, I want this weekly, every Monday at 9 a.m. I want this particular dashboard in my inbox, and I can click save. And on Monday, this will come in as an e-mail to you, okay? Latest statistics from your my business dashboard that will come in, in your e-mail. So we finished all those exercises. I hope you have been able to follow through some of it. I understand that it will take some time to actually go through the various steps and try out different options that you want to. But like I said, you always have the guidance center. At the top right corner of the page, you have the guidance center. Every single setup that we discussed today and that you may want to do are here, just go to the right set of setups and it will help you take actions. For example, if you want to revisit everything we studied in creating the selling process, et cetera, you can go here and learn how different things work. For example, if I click on learn how accounts work, it will take me to the account page, and it will open a particular account for me and actually show me what all actions that are available for me to take into account. So in our guidance is the best feature of Starter that will help you set up the system on your own, invite your users and start running your business on it, right? So now let us go back to questions. And I'm leaving some resources here, definitely check out Trailhead that will help you understand how to run reports and dashboards, et cetera. But at the same time, if you haven't yet started your free trial, this is the best time to do it. Start your free trial by scanning the QR code that you're seeing on the screen. Now we will take any questions that might come our way. I hope this session was useful. I hope at least you opened your trial orgs and tried out some of the features, if not all, but these resources are always available. You can always get them on demand. So you can refer back to them whenever you require. Okay? Got it. So any new questions Sparsh, Reenu, from the audience?

I think there was one question I think with respect to password. So I think there was some issue with the trial version. So I think Abhinandan, you should sign up for a new trial org, I think that would help you in terms of getting rid of the password reset issue. But I think apart from that, Kiran, that was a very great session in terms of explaining step-by-step approach. So I think everyone was able to follow that because not a lot of questions with respect to anyone being left behind. So I think very interesting session.

Glad to hear that, Sparsh. So team, I understand that getting started with your CRM. I know in 45 minutes, I try to include as much as possible but keep working with your trial org, the guidance center is always there for you to explore the different features, do try them out and you can always reach out to your Salesforce account executives or Salesforce support in case you have any kind of questions, okay? So if there are no more questions or comments from your end, we will wrap up now. I can see new questions coming. There's a question from Devranjan. Can we use VS Code with Starter? So Devranjan, Starter is aimed at small companies who want to get started quickly. So customization using code is not a feature of Starter. So if you want such functionalities, you can always go to our Enterprise Edition of Salesforce, which will allow you to do Apex coding, which is a Java-based language, and you can always explore other options of customization as well. So the intent of Starter is in the name itself. It is for companies who are getting started, don't want to spend a lot of time on customizing their CRM and getting it ready. It is something you can take up, configure on your own and start using with simple CRM features for sales, service and marketing. Okay. There is one more question. Can we build a dashboard of accounts in Salesforce? This is from [ Hamak ]. Yes, [ Hamak ], just like I showed you how you can build a dashboard, you can run reports on accounts, get the required data and add that as components onto the dashboard. At the same time, you can explore the standard dashboards that are available that company packed with a Starter, right? So if that is not suffice, you can always go ahead and build a dashboard to evaluate accounts on your own. Since we have 10 minutes, I think let me give you some bonus content. This was not an exercise that I had preplanned, but if you have been following through all the exercises, now you know that you can set up your e-mail sense and your sales processes on Salesforce, right? So as a bonus content, let me show you what you should do to set up your support process as well, okay? Just quickly, just giving you a glimpse of what is available. So let me share my screen. And let's do this. You been a quiet audience, I really did not think I'll have time for this. So let's do this. Let's go to the service home page, okay? And you can go to the guidance center. What you can do is you can click on the support guidance, right? You can start helping customer, so you can go about adding a customer case, see how cases work, et cetera. So you can click on add customer case. So you can see some of the cases that are already here, also you can click on new. Add some details of the case, like if they are contacting you, right? For example, the case [ or which in ] could be they called you, then who called you, like, let us say, Mr. Karan called me and he's from so and so company. And he had some issues that the product is not working, you can add some descriptions and you can save this particular case. In this way, you do not lose [ that of ] any of the issues that your customers are raising with you, right? At the same time, you can always go ahead and create new articles as well. This was covered in the earlier webinar last week, how we can use Starter for service. You can have some knowledge articles. You can search for those knowledge articles and -- which will help anybody attending these customer calls in answering the questions very well. So now most of you might be thinking, Kiran, I don't really create cases on my own. I have a support e-mail maybe, then you can always go to the guidance center, just click on add service channels and click on forward service e-mails. So here again, based on what kind of e-mail -- your support e-mail is based on, you can actually click on Gmail, click next, add your support e-mail address there, and you will be able to set up the whole process. So I can set up my own e-mail ID as the support e-mail. So you can go through the whole process and set it up as an e-mail. So whenever any e-mail comes to that particular e-mail ID, it will be forwarded to Salesforce and the case will be created from that. So that is how you can cover your support process as well on Salesforce. So that was a quick thing that we tried out. So you can definitely try that out with your own support e-mails and see the support e-mails flowing in as cases directly into Salesforce. So I think that was one additional content that we did not plan, but since I had some time, I thought I will anyway tell you guys. So if you have any questions about that as well, you can ask me because that's one very important automation where you can keep track of all your cases using the Starter pack itself just by connecting your support e-mail to Salesforce. Thank you, Sparsh. Thanks for the comments. So if there are no more questions, I think we can wrap up. The recording of the session will be available to you. It will be e-mailed to you. So if you want to refer back anything, you can do that. But let me tell you, Salesforce Starter is designed for you to take it out on a spin on your own. Whenever you have a doubt, just go to guidance center, click on what you want to do and the system itself will tell you how to do it, okay? So hoping to welcome many more of you into Salesforce Ohana, start your CRM journey from here. Hope this was helpful in making those decisions. If there are any doubts, we have our help and support side, we have Trailhead. We have many beautiful demo videos on the Salesforce YouTube channel, refer all those things and start using your trial org and yes, hoping to welcome all of you as customers. Thank you.