TCI Express Limited (TCIEXP) Earnings Call Transcript & Summary
May 29, 2023
Earnings Call Speaker Segments
Operator
operatorLadies and gentlemen, good day, and welcome to the TCI Express Q4 FY '23 Earnings Conference Call hosted by Motilal Oswal. [Operator Instructions] Please note that this conference is being recorded. I now hand the conference over to Mr. Alok Deora. Thank you, and over to you, sir.
Alok Deora
analystThank you. Good afternoon, everyone. On behalf of Motilal Oswal Institutional Equities, I welcome you all for the TCI Express Q4 FY '23 post earnings call. I would like to thank the management for giving us the opportunity to host the call. From the management side, we have Mr. Chander Agarwal, Managing Director; Mr. Mukti Lal, CFO; and Mr. Pabitra Mohan Panda, COO, for the call. We'll start with the opening remarks from the management and then open the floor for Q&A session. I would now like to hand over the call to Mr. Chander Agarwal. Thank you, and over to you, sir.
Chander Agarwal
executiveThank you. Good evening, everyone, and welcome to the Q4 and full year financial '23 earnings call of TCI Express Limited. I would like to thank all of you for joining us here today. Our earnings presentation has been updated on the website as well as on the [ stock ] exchange, and I hope you've had a chance to review it. I will first briefly talk about the performance for the quarter and then discuss the prevailing and projected industry and business environment, and then we'll hand over the call to CFO, Mr. Mukti, to present the financial performance of the company. Financial 2023 has been a year of growth acceleration for TCI Express, despite heavy macroeconomic challenges and inflationary trends across India. We take pride in consistently outperforming in the industry with double-digit revenue growth and double-digit profitability margins. The accomplishment can be attributed to a strong [ asset ] light business model, efficient operations and cost effective measures, including the automation of sorting center. Quarterly highlight. During the quarter, TCI Express delivered a notable performance with highest ever revenue, reflecting our relentless pursuit of excellence and commitment to driving sustainable growth with profitability. The growth was primarily driven by the strong demand from the MSME and corporate sector, high utilization in -- through the newly developed sorting center. In the light of robust performance during the quarter, the Board of Directors has recommended a dividend of INR 2.00 per share taking the full year dividend to INR 8.00 per share representing a payout of 400% on the face value of Financial '23. In addition, we also successfully completed a share buyback program of INR 42.5 crores announced in Q4 financial '22. This is a testament to our strong financial position and our commitment to rewarding our shareholders for the trust and support. In terms of operational achievements, we expanded our presence by adding 35 new branches in financial '23. This expansion will help us cater to our customers with more extensive reach, leading to faster turnaround time. Our strategic investment in automation and digitalizations are [ paying ] off and reflecting in the structural improvement in cash flow and profitability. Among our new launched services, the Rail Express is offering a good traction from customers, and we have successfully expanded customer base from 250 to 2,200 and presence from 20 routes to 125 routes since its inception. These services are expected to contribute positively to our top line in the forthcoming quarters, enabling us to achieve higher margin levels. For us, business [indiscernible] also means that we take a positive contribution to the world with sustainable actions and dedication to society and environment. We are happy to share that the TCI Express Giga Sorting Centre in Tajnagar and Pune Sorting Centre in Chakan has been awarded the prestigious GEM 5 Certification, demonstrating our commitment to promoting environmentally sustainable green building design and construction practices. With our ESG road map, we are taking bold action to tackle climate change by replacing the old vehicles with new standards, investing in automation and installation of solar panels on our sorting centers and wherever viable. It will enable us to be self-sufficient in our energy requirements going forward. The Indian economy has shown a [ market ] resilience and still shows very high growth potential and is rebounding strongly even in the face of global uncertainties. The government's focus on infrastructure development, various formed -- reformed initiatives and robust domestic demand, the logistics sector --the [ Express ] logistics sector is poised for [ significant ] expansion with a major policy pushed by the government and needed by some economic [Technical Difficulty], we are strategically well positioned to capitalize on this [ market ] growth potential of the Indian economy. Our strategic initiatives and robust fundamentals will continue to propel us forward with sustained profitable growth and delivering superior value to our customers. With this, I would now like to hand over the call to Mr. Mukti to discuss the financial performance of the quarter.
Mukti Lal
executiveYes. Thanks, Chander, sir, and now I would like to discuss our financial performance of the company. Our total income stood at INR 328 crores for Q4 2023 as compared to INR 316 crore in previous quarter and INR 300 crore in same period last year. So this wage is the highest revenue we achieved in any quarter. The company posted a sequential growth of 4% and year-on-year growth of 9%. The growth was primarily driven by strong demand from SME and corporate segment as well as higher utilization in newly developed sorting center facilities. Our EBITDA for the quarter stood at INR 56 crores with a margin 17% back, [ testing ] a growth of 6.7% and 18% on year-on-year and sequential basis, respectively. The net profit of the company stood at INR 38 crores with margin of 11.7%, registering a growth of 20% and 7% sequentially and year-on-year basis, respectively. On a full year basis, the total income for FY 2023 stood at INR 1,248 crores as compared to INR 1,090 crores last year, registering a year-on-year growth of 14.5%. EBITDA for FY '22 -- '23 was INR 202 crores with a margin of 16.2%, registering a growth of 10%. Net profit for FY '23 was INR 139 crores with a margin of 11.2%, registering a year-on-year growth of 8%. We continue to generate strong operating cash flow of INR 147 crores and a maintained cash balance of INR 49 crores. With a flexible capital structure, we are well positioned to fund our strategic growth plan. And now during FY 2023, we incurred a highest CapEx of INR 125 crores, primarily for the purchase of land in Kolkata and Ahmedabad for setting up the new automated sorting center and for new corporate office in Gurgaon and for network expansion by adding 35 new branches to penetrate deeper in key growing markets in West and South region to cater the growing market demand. We will continue to implement the automation strategy in other sorting centers to enhance the overall operational efficiency and ultimately to drive profitability further. So thank you very much, and now I would like to open the floor for [ question-and-answer ], and over to moderator, please. Thank you.
Operator
operator[Operator Instructions] We take the first question from the line of Krupashankar NJ from Avendus Spark.
Krupashankar NJ
analystMy first question is on your outlook on FY '24. I do understand that there are some exits in future respect to overall macro. But how is it shaping up your targets going ahead with respect to revenue growth as well as margin expansion? And second thing, on the recently -- yes, of course, in this quarter, you have stated that the hubs utilization -- the newly launched hubs utilization have also improved. Then -- but margins have jumped back to the Q3 levels, if I'm not mistaken. So is there further lever of margin expansion coming in from these automation centers? Or do you have to [ reach ] for newer operation centers [ monthly ] for margin expansion?
Mukti Lal
executiveYes, Krupashankar, you actually -- can you ask one by one because we missed a few things on your questions.
Krupashankar NJ
analystSure, sir. I'll -- if you want, I can repeat the first question.
Mukti Lal
executiveYes.
Krupashankar NJ
analystSo my first question was on your outlook for FY '24. Just wanted to understand that given that macro headwinds remain, how would you think TCI Express would grow in FY '24? And what kind of margin expansion you can -- likely to see with new brands -- new hubs coming up?
Mukti Lal
executiveYes. For growth aspect, Mr. Chander would give an answer on that. First, I will be -- take like on margin expansion. Yes, in this year, FY 2024, we will be -- again have planning to increase the margin of 100 basis points. Like in this year, we couldn't succeed on that because in -- since day 1 we said we are -- we have not taken to price hikes in FY '23 -- whole FY '23. In this current year, we had targeted and started a process to take a price hike from the customer. So we are looking for at least to increase the prices at least 2% on an overall year basis. So I think we will be back to like 17.5% kind of EBITDA margin in this FY '24. Chander sir, kindly gave a guidance on revenue, please?
Chander Agarwal
executiveRevenue would be about close to 15% to 16%, is what I'm envisioning. Look, but, Chander, we do see that there are underlying challenges in respect to the overall industry as a whole, right? So because -- we are seeing that corporates also saying that [ coming growth ] will not be… I'm not able to understand what you're saying. Can you talk clearly, please.
Krupashankar NJ
analystSo what I was asking is that, while we are seeing a lot of headwinds relating to the tonnage growth as a whole this year, are we aiming for higher growth with a different strategy, which is known on pricing basis? Or is it more on catering to specific new branches? What would be our strategy going ahead in this year at least?
Chander Agarwal
executiveWe are yet to see a lot of -- we will not be making any significant changes from our business model, or we will not be doing anything different to -- just to garner additional business. We are always -- and I've always said that our backbone or our rider is the economic growth of the country. We will follow that. And if the country is projecting at -- to grow at about 7%, we will grow at about 15% to 16%. There is nothing more that can be done well in terms of getting additional business at the cost of 1%, 2% more additional business at the cost of lowering profit. I don't think that is justified. The top line business is getting the top line only, is nowhere I think a sustainable one model. So we will -- we are well equipped and well planned and well-funded internally to increase our business growth organically, and we will do so.
Krupashankar NJ
analystMy second question was more to do with your new hubs. I mean, while the integration seems to have improved at new hubs which have come too, the margin expansion which we were expecting, I think that is still to come through because we've just reached what the margins we had posted in the second quarter. So just wanted to get your sense on -- while Mukti ji had just mentioned that there can be 100 expansion [ deal ] price hikes. Is there some factor also coming in from that utilization going up? Is that a fair understanding to make?
Chander Agarwal
executiveMukti?
Mukti Lal
executiveYes. So basically, we are planning to be put on a second automation in Chakan, Pune in this year. And as we said, like we already started for Tajnagar. So we will be -- margin improvement through this system is yet to become. Like we just increase our margin level of 15 basis points only in this year. Next year onwards, we are trying to be like at 25 basis points on this automation only. So that will be a part of strategy, and it is like given us so many benefit, like also mentioned in the last call, which is in a benefit and flexibility of operation. And whole year we have not faced any challenge on the center and rather we improve on time, also improve -- like we cut this -- reduced the time from 24 hours to 8 hours on truck waiting time. So this way, and we also able to reduce the labor numbers, and flexibility in operation is there. So time -- overall time has been reduced in the center from like 20 hours to only 8 hours. And this will be further reduced wherever we will be creating a more efficiency in a destination hub, because like in the last meeting, we said. So once we will be doing both center, origin and destination, then we will be have the more probability and more operational efficiency on that.
Krupashankar NJ
analystI have more questions, I'll get back in the queue.
Operator
operatorWe take the next question from the line of Mr. Amit Dixit from ICIC Securities.
Amit Dixit
analystCongratulations for good performance in this quarter. I have 2 questions. The first one is essentially an offshoot of the previous answer that you gave regarding price hikes. So we are looking for a price increase of 2% for FY '24. Now first of all, have you intimated the customers regarding the same? How do you see the acceptance of this price hike in the current macro environment? And also the growth that you are seeing in the different sectors, if you could just throw some light on that? That is the first question I have.
Mukti Lal
executiveYes. So on price hike side, yes, this is in a process where business -- this all agreements is roll over on a different-different date, though majorly 50% were in a first quarter of year -- any year. So we intimate all the customer, and we are able to get some hikes from these customers. And over the period, we will also be able to get that, because whenever it comes for a renewal, we will be asked for the annual hikes from the customers, and the fortunate customer is allowing to that. And if you talk about -- like market condition is good, there is no challenge and everybody is anticipating to be -- grow the economy in the range of 7%. And that's guidance given by [ R&D ]. So we will be achieve like 15% to 17% and -- like 15% in volume and then 17%, 18%, and we will be having a revenue growth. So that is our target for FY '24. And again, yes, you rightly said. So we're continuously adding the brands. These new [ brands ] and new offerings, whatever we started in a 1, 1.5 year back, that is also contributing continuously on these years to come also.
Amit Dixit
analystSir, the second question is essentially on the CapEx that we are doing now. While it is appreciable that you are investing where it matters the most, that is in automation, however, coming to the return side, the returns in near term might suffer a bit because these investments typically would give you return only when the entire network is automated, not when one is automated, the other is not. So your thoughts on that? I mean, how -- are you have -- do you have a threshold ROE in mind, ROCE in mind that, okay, my return should not go below this in the [ interim ]? I understand by FY '25, '26, all the automation centers would be there, so possibly margins would be in a different trajectory. But in the interim period, do you have a threshold in mind?
Chander Agarwal
executiveYou have to understand -- let me answer this. You have to understand that the addition of what I have also said in the previous con call that the whole -- the real benefit will come when all the sorting centers are automated. However, since we are already very efficient in our operations, adding automation in each center will enhance that efficiency in the entire supply chain. It does not -- in our case, in my company, in this -- sorry, in this company, it does not make a difference whether you're adding one by one or you're adding all together, because we are already very efficient, because we are supplied, and we have a very robust network -- hub and spoke network. We will not see that the [ theories ] what you are talking about in terms of a dip, because of automation. It will only enhance it.
Amit Dixit
analystSo the -- what you are trying and implying is that the ROE that we are generating, 25%...
Chander Agarwal
executiveWe can talk on this -- we can -- I can explain you more later. But if you have any specific other short questions, I can answer that now.
Amit Dixit
analystNo, sure. I'll take it offline. No problem.
Operator
operator[Operator Instructions] We take the next question from the line of Mr. Ravi Naredi from Naredi Investments.
Ravi Naredi
analystReally, Chander, our company strategy growing on growth path in your direction and leadership. Sir, how much railway business in overall top line and what is planned this business in next 5 years?
Mukti Lal
executiveYes, you're talking about revenue, please?
Ravi Naredi
analystYes.
Mukti Lal
executiveSo revenue, like, firstly, we had to be -- have a very like midterm plan for the FY 2025, we want to reach on a INR 1,750 crores to INR 1,800 crore revenue. And then obviously, we -- again, there's a very simple math on that. We want to be 2x of GDP growth rates, all depending on the GDP. Supposing tomorrow GDP starts to grow 8% to 9%, then we will be grow in a range of 20% to 22%. So this is our trajectory we have to be grow in that 2x of GDP plus something on that. So that if you see in simple terms, we are always targeting to be have 18% to 20% growth in -- on revenue side.
Ravi Naredi
analystHow much our railway business in this overall network?
Mukti Lal
executiveSorry, which one?
Ravi Naredi
analystRailway.
Mukti Lal
executiveRailway. Because railway just start 1.5 year back, it is almost -- it is still not sizable one, obviously, but it's growing very faster, and customers are giving good traction on that. And good thing is that it's the highest profitable business and in all service level of what we are providing or competition providing air service. So that way is going fantastically. And we hope by 2025, we will be grow like in a more than 5% in overall revenue. That is our target for them.
Ravi Naredi
analystAnd sir, how many more sorting center we are planning in next 5 years?
Mukti Lal
executiveSo right now, we have only automated one. Another one is -- we constructed in Chakan which will be automated in this year. And we already bought the land for 4 center already, like we bought for the Ahmedabad, Kolkata, Chennai and Nagpur and Indore, 5 centers we already bought the land. And construction is going on for the Nagpur project and remaining 3, 4 will be started this year or next year. And then we are also looking for -- to buy the land for Mumbai Center and Bangalore center. So by FY '26, if you say then we will have like -- 7, 8 more center will be ready for that '26, I'm saying.
Ravi Naredi
analystAnd I think this one center will need INR 50 crores of CapEx?
Mukti Lal
executiveYes, more or less INR 50 crores to INR 60 crores rupee on bigger location. Like if you talk about Nagpur, it will not be -- may cost more than like INR 30 crores, or Indore the same way. But if you talk about Mumbai, yes, it will be like INR 60, INR 65 crores kind of. So if you take an average of that, like it is in the range of INR 45 crores to INR 50 crores.
Ravi Naredi
analystAnd one last, sir, this 2% price hike, how much amount will be transferred to bottom line out of 2%?
Mukti Lal
executiveSo again, like, it will be -- we targeting to be directly transferred to my bottom line because our balance sheet there of profitability is very simple. In spite of all the challenges, we are able to maintain our gross margin for this year, and we will be certainly enhanced on next year by this price hike. And again, on operational efficiency, we want to improve truck utilization from current level of -- like last year, we -- whole year, we maintained almost 84.25%, which we will be back to 85% in this year. So further margin will be improved on that.
Operator
operator[Operator Instructions] We'll take the next question from the line of [ Prit Nagarsheth from Wealth Investor ].
Unknown Analyst
analystSo the question, Chander, I would like to understand better is that, given the learnings from the automation conducted, the next few centers that we open up, would we be able to operationalize them faster? Or would it also take similar time as it has taken for the Gurgaon?
Chander Agarwal
executiveI think it will be faster because we have only learned how to...
Unknown Analyst
analystSorry, Chander, I couldn't catch that. But could you say by how much faster? Meaning if you can quantify what would it take now to operationalize a new setting?
Mukti Lal
executiveYes. So basically, Gurgaon Center we've taken almost 1 year to be start from the installation to commissioning and [ utilization ] the process. And now we are very good learning from that center. So we want to cut overall process from installation to [ utilization ] is maximum to maximum 8 to 9-month max. So now we almost on the verge to finalize the vendor. And I think, hopefully, by March 24, we -- this center will be ready on Pune. And this will be again -- we will be have a further cost cutting in this new center because we have a lot of learning from this Gurgaon one and although with a good efficiency. So this is a process, because in India no one have these kind of automation earlier, and this is the first one we launched, and we have very good learning, and we will be obviously replicate the same in Pune center and subsequent other centers also.
Unknown Analyst
analystThe other thing I wanted to understand is that how is the competitive intensity shaping up? Because I believe that -- I think even Mahindra Logistics has gotten into the B2B side on the Express side, right? So any insights in terms of how the competitive intensity is there?
Mukti Lal
executiveChander sir, you would like to answer?
Chander Agarwal
executiveCan you repeat?
Unknown Analyst
analystYes. I was referring to the competitive intensity. In the sense that looking at the ROCE profile, right, of the industry and companies like TCI Express and others, I think there are other income -- other people who are looking to get -- make a growth into this sector. So for example, the recent one was Mahindra Logistics acquiring Rivigo's B2B side. Now, is this competitive intensity stopping the margin expansion? Or is it slowing it down? Or how is it shaping up on the ground? If you can shed light on that?
Chander Agarwal
executiveNo -- Yes, let me be clear to all that it's not the competition which slows down our margin expansion. It is the state of the economy of the country that dictates our margin. And secondly, Rivigo is not a B2B company. It is -- was just a cutting company, the [ own suite ]. So one has to really study the market to understand what the business everyone is talking about and what we're actually doing. In your B2B play, T TCI Express is the only company that stands. Everybody -- every other company has some share of [ midterm ] or B2C or something like that?
Operator
operatorWe'll take the next question from the line of Ronald Siyoni from Sherkhan Limited.
Ronald Siyoni
analystCongratulations on good numbers, sir. Sir, I wanted to understand about sectoral growth outlook which you are seeing for FY '24. We are seeing a good outlook on auto, then whether we are expecting 2-wheelers also to come back in growth trajectory or the consumer durables this returning to the growth trajectory? The inflation and the interest rates which have now been -- later been taking a pause. So are you banking on the same to revive the growth in this sector and within this segment?
Mukti Lal
executiveYes, Chander sir, would like answer?
Operator
operatorLadies and gentlemen, the line from Mr. Chander has got disconnected. Please stay connected while we reconnect him.
Ronald Siyoni
analystSir, should I repeat the question?
Chander Agarwal
executiveNo. I had said that we -- you have to really study the market to understand what competition is doing. Most of them have B2C, they have a good [ palm ], all that [ news ] as a larger chunk. And then, if you look at the other competition you were talking about, there were 3 [ donors ]. They were new B2B -- running trucks. So our profile is very different. Pure play Express company, we are the only one in the country.
Ronald Siyoni
analystYes, sir. This was the answer related to previous question. So I was asking about sir, end-user industries. Like for FY '24, which pockets, say, within auto? Are we looking 2-wheelers getting into growth trajectory, consumer durables getting revived? So this kind of growth post-March, as we see in April and May, the green shoots, the segments which were a little bit slow during quarter. So these segments are picking up or are expected to pick up in FY '24?
Chander Agarwal
executiveIt's too early to say anything. The year has started. So maybe later -- next quarter, I can give you a better idea.
Ronald Siyoni
analystAnd your decision to going for a 2% price hike during this year, is a way -- not undertaking it in the prior, say, H2. So this do instill some kind of confidence in the growth assumptions for -- sectoral growth assumptions, especially for FY '24. So no, that's what I was looking for in terms of our auto and consumer durables especially. If you can just give a few views on these 2 sectors?
Chander Agarwal
executiveMukti, please answer.
Mukti Lal
executiveYes. So we are very confident to be -- like we started to -- asking to customers and customers also responding on our request to increase the prices. And we've already taken some price hikes. And we will be in the -- for whole year, yes, we will be to -- like 1.5% to 2%, we will be take it. And industry-wise, you talk about all the industry is doing well. But specifically, like we are in pharma, it is all-time industry. New industries came up with -- like kitchenware and bathroomware, this is a new industry or a new segment where we're also targeting a good revenue with our new service offerings. So combination of all the things and our customer base, like 50-50. Interestingly, like always our SME customer is supporting a lot to us, and that's why margin level is so high and we are just outside the market on that, and we are generating 17% kind of EBITDA. So these number of customer base is huge. And with the expansion of branch network, we further expanding to other customers for -- especially the SME customers. So this put together, we are confident that we achieve the revenue growth of kind of 17% to 18% in this year, and obviously, EBITDA margin, we want to be the 17.5% kind of EBITDA margin for this.
Ronald Siyoni
analystOne last question. What are your targets for branch expansion this year, FY '24? Any specific target?
Mukti Lal
executiveSo there is a -- we have a strategy to be like -- first we opened like 4, 5 -- 450 branches over the last 5 years. So we are stabilizing that also. And in this year, we are taking a target to open a branch in the range of 50 to 75 in this year, FY '24.
Operator
operator[Operator Instructions] The next question is from the line of Mr. Jignesh Makwana from Asian Markets Securities.
Jignesh Makwana
analystSo first, if -- I don't know whether I missed on that, if you can provide the absolute tonnage volume for the second quarter and the utilization ratio for the [ full year ]?
Mukti Lal
executiveSo -- yes, Jignesh. So basically, in this quarter, we achieved the highest volume growth -- volume of 2,53,000 tonnes for that -- this quarter. And we are happy to announce first time we crossed the 1 million volumes in the whole year 1 million tonnes.
Jignesh Makwana
analystAnd what about the [Technical difficulty] utilization ratio for the full year?
Mukti Lal
executiveSo full year utilization in truck is 84.25%. In this quarter, we achieved an 85% utilization.
Jignesh Makwana
analystAnd lastly, if you can provide absolute revenue contribution from the new service which we started?
Mukti Lal
executiveSo new services we will be given a one-to-one basis. We are not disclosing the number yet because these are, again, not the big number right now, because we started in last year, or 1.5 years back only these services. So once this number will be sizable, we will be given that level.
Jignesh Makwana
analystSo when we say we had a volume growth of about 8% in this particular quarter, balance 1.5% incremental growth that comes from the new services, is it fair to say?
Mukti Lal
executiveSorry, come back...
Jignesh Makwana
analystIn this particular quarter, you had a volume growth of 8% Y-o-Y. Okay?
Mukti Lal
executiveYes.
Jignesh Makwana
analystVersus your revenue growth was [ 9.5% ] for this particular quarter.
Mukti Lal
executiveYes.
Jignesh Makwana
analystIs it fair to say the incremental 1%, 1.5% revenue growth came from the new services?
Mukti Lal
executiveRightly said. So rail is growing faster than again, other services, you can say that overall basis.
Chander Agarwal
executiveFaster than air and cargo, less than Surface.
Operator
operator[Operator Instructions] We'll take the next question from the line of Mr. Deepak Lalwani from Unifi Capital.
Deepak Lalwani
analystSir, my clarification was on the FY '24 growth. Sir, so the assumption of 16% to 17%, is it largely industry growth that you have emitted in your assumption? Or does it also assume gaining share from the other players?
Mukti Lal
executiveNo. So basically, this is our -- again, we are not gaining market share. So our dependence on that -- not that. So we depending on like our existing customers. So always what we are doing, we're trying to be get the like 50% to 60% growth from the existing customers and 40% to 50% from new customer addition. And this is going on easier and that's why we are able to maintain our margin level also and also growth level. So that is the same planning we also have in this year as well. So we will be targeting like getting the 50% to 60% growth from the existing customers and 40% to 50% from the new additions.
Deepak Lalwani
analystAnd the 2% price hike which you mentioned starting, say April -- starting Q1 onwards, has the competition also taken a similar sort of a price hike? And if you can indicate the level of customer stickiness in our business, does -- this 2% price hike, will it ensure that the customer would stick with you or he has a propensity to switch between the suppliers?
Mukti Lal
executiveYes. So very good question. So basically, there is 2 aspects of that. Few companies are already asking to increase the prices from customers and few companies, I think, may not be asked for that. And subsequently, they will be clear their position in, I think, Q1 and all. But we started to asking for that. And other aspect and good thing is it does -- because we have a 50% SME customer and they usually allowing us to increase the prices in a holistic way. So we are not facing any challenge on that. And we are also not seeing one -- supposing we will increase the 2% and customers will be go away from us. This is not the case. And rather they are more focused on a service level and they have the long relationship with us. So like 2 decades -- since 2 decades they are with us. So that is not a challenge at all, which we have done in -- Like FY '21 and '22, we will be same the -- way we'll be doing a '24 also, Deepak.
Deepak Lalwani
analystAnd sir, you mentioned INR 1,800 crores is your endeavor top line for FY '25.
Mukti Lal
executiveYes.
Deepak Lalwani
analystAnd you've given a few drivers on your presentation. So if you can just elaborate on the increase of customer base and the branch network? Some anecdotal explanation to this would be useful, sir?
Mukti Lal
executiveSo, yes. So Mr. Pabitra Panda will want to answer on that, please?
Pabitra Panda
executiveYes. We are planning around 50 new branches. Those branches will also give us a boost of adding new geographies and where we'll be having a good presence. That will also help boost our overall revenue. And these new products, these are also giving us momentum. This will also give us additional revenue. And from our existing customers we are also getting very good support for new products as well as these customers where we are working. Their business is also -- this is also increasing. So all 3 will give us a better revenue prospect.
Deepak Lalwani
analystSir, has there been any big customer within the last 5, 6 months that you've -- that you're sure of this revenue growth and the prospects for the future? If you can indicate any customer wins and which category does it belong to if...
Pabitra Panda
executiveYes. See, we do not [ diverse ] customer name, whether we are mainly depending on major players, auto and pharma. These 2 are our major growth drivers, and we are adding more customers in these segments.
Operator
operator[Operator Instructions] We take the next question from the line of Mr. Radha from B&K Securities.
Radha Agarwalla
analystFirstly, I would like to congratulate you on [Technical Difficulty] good performance. Sir, my question was to Mr. Agarwal. Sir, since listing in 2015, we have seen that this year our revenues have doubled as well as margins -- EBITDA margins have also doubled.
Mukti Lal
executiveExcuse me, Radha, we are not able to listen you properly.
Radha Agarwalla
analystMy question was to Mr. Agarwal. So just wanted to ask that since listing in 2015, we have seen that this year in FY '23, our revenues have doubled as well as EBITDA margins have doubled. So this was despite COVID and -- sir, going forward from here on, I just see that we have 2 main sales: one is DSP; and second is rising competition. But on the other hand we also have introduced many value-added products. So from here on, how do we see the business shape up? And what's your long-term vision as in with respect to revenues doubling from here on? And as those doubled revenues, what would be our targeted EBITDA margin?
Mukti Lal
executiveChander, sir?
Chander Agarwal
executiveI think we have given the guidance for doubling our revenue by 2027, and that still holds true, and I think even looking at the fact that the profitability will also grow 3x. The whole -- the entire company is now geared to that sort of growth, and we have enough -- as you can see, that we have announced levers to kind of like protect ourselves from competition. So I don't think any sort of challenge will be faced. However, I always say that our rider is the economy -- the Indian economy, and the success of that will also determine our success.
Radha Agarwalla
analystAnd sir, secondly, you are witnessing good growth in the Rail Express segment. So could you highlight any benefits we are receiving from our group company already being present in a similar business -- similar segment of the business, sir.
Chander Agarwal
executiveYes, the group company, that's totally different business. They are doing bulk cargo and all that, which is not profitable. What we are doing is we're maintaining our 18% margins and all of that. And we are using our branch network of 40,000 pickup and drop locations and all of that. So we are a in completely different business altogether.
Radha Agarwalla
analystYes, sir, different business, but given that they are...
Mukti Lal
executiveYes, Radha, to add that, so we are doing on -- through passenger trains and we're doing the good trends. So they are taking like overall full [ racks ], and we are doing through the passenger train. We're using that [ Delhi ] space of these trains and passenger trains. That's why our service every just equal to air services. Like supposing you want to ask from Delhi -- deliver to Delhi to Chennai in one day, we can deliver -- like we can be take the material today, we will be deliver tomorrow evening in Chennai through passenger train. So that's why our services are express services and is a 1/3 cost of -- in comparison to air. And what our other group company is doing, they're doing the full rack and it's a different business altogether, it's as a bulk business basically. That's the basic business.
Radha Agarwalla
analystSir, how would the user industry differ from Surface Express versus Rail...?
Chander Agarwal
executiveLet's talk about [indiscernible] offline. The detailing, we can talk offline. Can we have the next question?
Operator
operatorWe take the next question from the line of Mr. Alok Deora from Motilal Oswal.
Alok Deora
analystSir, just one question I had. So the scrappage policy was to be implemented from April, but we understand it's not really implemented in the way it was expected. But if it was to come through, then there is a fear of that grade rate going up. So we are completely on our outsourced model. So how are we looking at that, sir?
Mukti Lal
executiveSir, I will answer. The scrappage policy is not going to impact us more because our fleet, which is already planned in such a way that all express -- we are 2 types of goods. One is express goods, one is feeder goods. We don't keep any fleet above 5 years old in our fleet in express goods and not above 8 years in our feeder goods. So this scrappage policy will not impact us.
Alok Deora
analystSure. But the suppliers who are giving us they are -- from their side trade rate could increase, so it would be [ hardly ] kind of accounting [Technical difficulty]?
Mukti Lal
executiveSee, these practices we are doing it since inception. So our suppliers, they are used to this and the price point at which they are supplying is [ travel ]. So they are used to this scrapping policy, and they are utilizing somewhere else.
Operator
operatorWe take the next question from the line of Mr. Krupashankar.
Krupashankar NJ
analystIf you can give us a broad sense of [Technical Difficulty]?
Operator
operatorKrupashankar, sir, we couldn't hear you, sir. Could you repeat your question?
Krupashankar NJ
analystYes, just wanted to get the extent of contribution from each end user industry, for example, auto, pharma, et cetera?
Mukti Lal
executiveSorry, can you come again? I couldn't hear probably to you, please, Krupa?
Krupashankar NJ
analystYes, sir. Revenue contribution from each end user industry like auto, pharma, et cetera?
Mukti Lal
executiveYes. So basically, again, these are the 5 major verticals which is giving around 55% revenue to us. And these are like auto, pharma and electronics, lifestyle and engineering. So these 5 vertical is giving 55% revenue to us, and lead contributor like pharma and auto, and then led by like engineering and electronics and this lifestyle products.
Krupashankar NJ
analystYou wouldn't be keen on breaking that further, is it, sir?
Mukti Lal
executiveSorry, come again?
Krupashankar NJ
analystContribution from each of them you wouldn't be willing to share?
Mukti Lal
executiveIt's not be more than -- from one sector is not more than 13%. It's hovering around in the range of 9% to 13%.
Krupashankar NJ
analystMy second question is to the extent of contribution from new businesses. Just wanted to get a grasp what would be that percentage in FY '23?
Mukti Lal
executiveSorry. Come again, Krupashankar, please?
Krupashankar NJ
analystSir, the new businesses, the contribution -- revenue contribution in FY '23, just wanted to know what would that be?
Mukti Lal
executiveFrom the new services?
Krupashankar NJ
analystYes, new services altogether.
Mukti Lal
executiveSo altogether, if you talk about like except Surface, we have --almost around 18% kind of contribution we have.
Krupashankar NJ
analystAnd last question from my side. So when I look at it, the branch addition vis-a-vis the revenue per branch, I mean, you're going to touch a number which is revenue per branch going to be much higher than what we had seen in FY '19. So incrementally, do you expect that the mix will be more in [ lieu ] of corporates as we take in more and more volumes from new customers from the corporate side rather than SME? So do we expect that corporate proportion would go up?
Mukti Lal
executiveSo that is a very good question, Krupashankar. So basically, it is not like that. You rightly said, we open up these new branches. Even these are small branches but giving the good profitable business. That's why we continue to add that. But it does not mean this -- business from the big customer has reduced as a proportionately, no. This is also, again -- we have the same kind of proportion of like 50%-50%. It may be slightly improved like 51%-49% in a particular quarter or a particular year. But we have -- continually we have the 50%-50%. Because whatever -- here we had like 100 SME customers, then one big customer can give the equivalent business for that. So in that sense, it is not the case, but though we are always keeping in mind we are not depending on a particular one single customer. That's why no single customer is giving more than 1%, 1.5% revenue to us. And in other terms like more -- top 25 customer is not giving more than 15% revenue to us. So that sense, we have a very good system where we -- our dependence on a particular customer is not there, and that's why -- like you rightly said in '19, what was my margin levels and what's the margin level we have in '22, this is a sharp jump of that, and the one-off reason because we have also added the branches and we are getting the benefit of these small customers matching. So because -- so to -- it is very easy to add the business from the big customers. But to add from the equal business from the small customers is big challenge, and that's why we are opening up the branches to match that.
Operator
operator[Operator Instructions] The next question is from the line of Mr. [ Ritik Tulsyan ] from Concept Investwell.
Unknown Analyst
analystSo my first question is, in railways, we have grown quite aggressively right, from 250 customers to 2,200 customers. So I just want to know what we are doing differently in terms of customer acquisition strategy? So that will be the first question.
Mukti Lal
executiveYes. So it's a very good question. So basically, our strategy since day 1 is very clear. We want to acquire the competition air customers, which they are paying like INR 100 per kg or INR 150 per kg. We want to serve them with the kind of 1/4 or 1/3 cost with a similar kind of service level we want to deliver. So that's a very clear strategy. We had customers are so happy. Though in the first consignment they slightly maybe have the doubt because, from air to rail, sometimes they maybe have that doubt. But once they come in with us, then they're giving the repetitive business to us. And these all customers are -- good thing is that there's a small-small customer we're doing the business with them. And now good thing is happening like consistent or repetitive business is coming from the existing customers. And -- so both way we're doing, like doing the business with the existing customers are also adding the new numbers. So that's way strategy is very clear. India's rail network is super, and especially passenger train services are also good. Now all services are on time. So that's why this business is getting the traction from the customer and getting good margin.
Unknown Analyst
analystAnd one more question. So in terms of customer concentration in specific to railway business, so do we have the same concentration level as the company level? Or is it different in terms of customer concentration levels?
Mukti Lal
executiveSo our dependence on big -- sorry, small customer is higher, not the any big customer, which is getting -- like contributing 5% or 10% on that particular rail business, no. It is again, like similar kind of -- 2%, 3% is -- like top -- Again, top 10 customers is not contributing more than 10% to 15% business to us in rail as well.
Unknown Analyst
analystAnd I just have one more last question. So in terms of other businesses, right, that is pharma and C2C business, how that is panning out in terms of your expectation, if you may not quantify numbers? Qualitative number will also work.
Mukti Lal
executiveSo again, our strategy is very clear. [ Coal ] and pharma is very limited business. And so there will not be a much big aspiration on this business. But yes, C2C and rail is much bigger business in market, though it is a niche segment. So we're creating for that and aspiration is higher on these 2 businesses in comparison to like pharma, [ coal ] and all.
Operator
operatorThank you. Ladies and gentlemen, that was the last question for the day. I would now like to hand the conference over to the management for closing comments.
Chander Agarwal
executiveThank you, everyone, for joining the [indiscernible] call financial year '23. I expect TCI Express to continue its growth and -- in the year -- financial year '24. And I look forward to speaking to everyone again in the second quarter -- the first quarter of financial '24. Thank you very much.
Mukti Lal
executiveThank you, everyone.
Operator
operatorThank you. On behalf of TCI Express, that concludes this conference. Thank you for joining us, and you may now disconnect your lines.
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