The Bidvest Group Limited (BVT) Earnings Call Transcript & Summary
June 1, 2021
Earnings Call Speaker Segments
Operator
operatorGood day, ladies and gentlemen, and welcome to the Bidvest trading update. [Operator Instructions] There will be an opportunity to ask questions later during the conference. [Operator Instructions] Please note that this call is being recorded. I would now like to hand the conference over to Ilze Roux. Please go ahead.
Ilze Roux
executiveThank you, Irene. Good afternoon, and good morning to all of our stakeholders on the line. We appreciate you taking the time to listen to us and engage with management on our trading statement and business update for the 10 months to the end of April 2021. We are proud of these numbers. And with that, I'll hand over to Mpumi Madisa, our CEO, to share some high-level thoughts around this trading update, and then we'll open up for questions. Mpumi, over to you.
Nompumelelo Madisa
executiveThanks, Ilze., and good morning and good afternoon, everybody who's on the line, ladies and gentlemen. As Ilze has indicated, we are really exceptionally pleased with trading up to the end of April 2021. Sequentially, what we have seen is an improvement in trading from the first quarter into the second quarter into the third quarter. And so our COVID recovery, if I can call it, remains quite strong, which is really pleasing to see. All divisions have delivered an improved performance from the interim period. And of course, if you recall, the last quarter of the 2020 financial year was quite a disaster on our side and mainly because of the lockdowns that we had both in South Africa and in our U.K. and Ireland operations. So also looking forward, we expect to see a better performance moving forward. In line with the JSC listing requirements, we are advising all our shareholders that group headline earnings per share and earnings per share for the financial period ending 30 June 2021 is expected to be more than 20% higher on the previous year. Just to give you a sense, without going into the individual divisions around where we see step-downs and where we see some uplift. So we have seen some uplift. Just from a step down perspective, from a U.K. and Ireland perspective, while Noonan and PHS have performed in line with expectation, it is within the context of a lockdown in both U.K. and Ireland for the earlier part of this year. And so those businesses could have performed better, but there was some constrained trading activity due to the lockdowns. As indicated, as of December, our businesses that are facing the travel and tourism industry remain constrained. We've seen that continuing into the early parts of this year, and so that's impacted some of our businesses in the services industry. And at half year, we gave you an indication of what that negative swing was. So it's specifically those businesses again. And obviously, the Financial Services division is also impacted from an FX perspective. And then the other big swing in our numbers is obviously the work and learn from home change in pattern. And we haven't seen any significant change from what we reported at half year. So those occupancy levels seem to be very similar from what we saw in the first half of the year. So the impact on the businesses remains the same. And obviously, the impact in this instance is mainly in our Services division and in our Branded Products division. From where we've seen an uplift in trading to date, commercial products. We'd indicated in the first half of the year that there was a lot of pent-up demand from a DIY perspective. We've seen some industrial activity also coming onstream, which has been good. And with the IPPs having been approved, we're also seeing some benefit from renewable projects that are coming onstream. Adcock in Branded Products, last year is trading for around March, April, was quite strong as people -- as there was pent-up demand, just before the lockdown and people are buying also for flu medication, et cetera. And so their comparative year was quite high and we weren't sure how they were going to be able to perform against that. And their performance has been resilient. Services SA, excluding the businesses that I referred to earlier that are facing the travel and tourism industry, is recovering nicely and is performing stronger than half year. And then back at Branded Products, this is more of a shift than an increase in trading. We generally have back-to-school in the first half of the year. And because schools only opened up in February, that back-to-school shifted into the second half of the year. And then lastly, from a bulk terminal perspective in our Freight division, LPG has performed in line with expectation and everything is still going well there. And bulk commodities also performed well. In relation to our international growth aspirations, we're also proud to report that we've been able to finalize 2 bolt-on acquisitions for Noonan, the first one being Interact, which is a technical service provider in Ireland, and this strengthens Noonan's hard service offering in Ireland. And we've also finalized the Axis Group, which is a security and cleaning company in the U.K. From a balance sheet perspective, the balance sheet remains strong. Cash generation is strong. Asset management has been good. And this is a particular highlight for us given the supply chain challenges that we continue to see into this calendar year. We spoke about what some of those supply chain challenges were at half year, and we're still continuing to see those challenges into the second half of the year. From a Board perspective, we've made 2 appointments onto our Board. Eric Diack and Alex Maditse retired and have been replaced by Sindi Mabaso-Koyana who's also Chairperson of our Audit Committee; and Lulama Boyce has also joined our Board. And then lastly, in terms of COVID-19, the safety and health of our employees remains our #1 priority. We are now in the second wave. We have reiterated communication in terms of our safety protocols across all our businesses. We are confident, though, that having had the experience of the last couple of months, we are better prepared probably today than we were in April-May last year to deal with COVID-19 and are very comfortable to trade through this period in as safe a manner as possible. 95% of our employees are back at work, and the 5% that isn't is predominantly Noonan and PHS employees who are on furlough. And we also have some employees still in our factories locally in South Africa, with plans that we hope to have everybody back at work by the 1st of July. That's my high level summary, and happy to take questions. I'm sitting in the room with Mark, our CFO; and Gillian, our Executive Director; and Ilze has already introduced herself.
Ilze Roux
executiveIrene, we are ready to take some questions, if you could manage the line accordingly, please.
Operator
operator[Operator Instructions] Our first question is from James Twyman of Prescient Securities.
James Twyman
analystCould I just ask, the Interact business that you bought, could you just give us some idea of how large it is and what -- exactly what a technical service provider, what sort of business exactly that would be in relation to the existing Noonan business? And whether how easy it is to look for acquisitions at the moment in the current COVID environment and whether you're having much luck in terms of being able to be searching at this time?
Nompumelelo Madisa
executiveHi, James. And so a technical services provider, maybe let me take a step back and just talk about FM. So generally, in a facilities management bundle, you have what you call sort of soft services and hard services, where your soft would be your cleaning, your security, your end of month pest control, hygiene, et cetera. And technical services would be your more maintenance services, where you're providing maintenance for HVAC and various assets within a building. So you clean the building, but you also maintain the assets in the building, is essentially what the technical services is. So technical services isn't new for Noonan. We just have been [ subdown ] actually in Ireland from a technical services sector. So we've always been very strong and #1 and leading from a soft service perspective, but we've always needed to bolster technical services. And this is exactly what this business does. And I suppose it just enables you to provide your clients with a full circle, soft and hard service offering. Essentially, that's what it is. We do that in South Africa as well. So there is facilities management in [indiscernible], also similarly, exactly the same model, soft services, plus very strong technical services that we provide, for example into a telecom, et cetera. Can I disclose? Okay. You know, Ilze was...yes. I think we...Interact revenues, EUR 13 million, just to give you a sense of size. And then acquisitions in the current environment, we are finding acquisitions. There isn't like a huge stream of them, but certainly, we have capability. I think what's probably more important for us to disclose is the fact that the acquisitions that we're talking about now, we didn't just sign now. So these are acquisitions that we had actually started looking at in 2019 already, had started due diligence work already in 2019, and when COVID hit around March, we put a freeze on all acquisitions because it was the responsible thing to do at the time. And so when we're then comfortable, we then reengaged with management and all we really have to look at was COVID training. So we only really had to look at the recent months and to see how those businesses have actually reacted to COVID. So the acquisitions that we're talking about now, we picked up then. We are still seeing some here and there. There isn't a huge amount. I suppose that everything that's important is I know what our appetite is. We don't like -- excuse me, we don't like distressed assets. So those really sit outside of our pipeline. Thanks, James. I hope that answers your question.
Operator
operatorOur next question is from Roy Campbell of RMB Morgan Stanley.
Roy Campbell
analystAnd well done on a good trading performance. Three questions. I'll just ask them one at a time, if you don't mind. The first one is that you've mentioned supply chain issues across -- it looks like it's across a number of divisions. Could you maybe just give us a little bit more detail on what those supply chain issues are and what that means for your cost inflation, whether you can pass that on?
Nompumelelo Madisa
executiveRoy, can I ask that to ask all 3 questions and then...
Roy Campbell
analystI guess, that's fine. All right. So the second question is maybe just to get a better understanding of what the PHS exposure is to the NHS in the United Kingdom. So obviously, we know that you are servicing some of the temporary sites, whether it be vaccine or the Nightingale and so on, but to the actual NHS hospitals, the kind of exposure that you have there. And so does the clearing of the surgical waiting lists or temporary surgical sites or more frequent deep cleans improve the actual demand for your services? So if I can really just understand that. And then in your automotive division. So [ NAMs ] just printed 33,000, close to 34,000 new car sales through dealerships. Is that being hampered by the OEM supply issues? So could that be higher? And is that having an impact on used car prices? Those are the 3 questions.
Mark Steyn
executiveRoy, thank you. Let me deal with these. I'm going to do -- deal with them in reverse order, if you don't mind. In terms of automotive and the impact of OEM supply chain, I mean, I think, it's been very public at the moment in terms of the impact of chips and supply of parts, et cetera. It's definitely having an impact on our ability to be able to sell. And would sales or would volume sales have been higher if supply had been there? Absolutely. And I think we're expecting that to continue for a couple of months from now. Is it impacting secondhand car prices? Yes, it is. And in fact, we are seeing secondhand car prices trading up a couple of percentage points on medium growth at the moment. So it's definitely pushing secondhand car prices up. So that's your third question. The second question in relation to PHS and their exposure to NHS directly. We don't have a significant direct exposure to NHS. There's obviously an indirect exposure, but we're not seeing anything massive in that perspective and no particular concerns around it. And then more broadly around supply chain issues, which obviously we referenced in this trading update. We're seeing it across the board in a number of areas. So the auto one we've already talked about. We're seeing it in areas like steel supply. We're seeing it on PVC supply. Where else are we seeing over there?
Nompumelelo Madisa
executiveIt was products on -- like the Yamaha and...
Mark Steyn
executiveYes. Yes. Your imported products in Yamaha, et cetera. At this point, we have been able to pass on the impact of cost inflation. We're just not sure for how long. So if this inflation cycle continues and is elongated, we're not sure how long we're able to pass that cost on.
Operator
operatorOur next question is from Anthony Geard of Investec.
Anthony Geard
analystI just want to ask a question of clarification around the comments, first up, which says that your operating and financial performance exceeded prepandemic comparators. So can you just give us a little bit here? I mean are we talking FY '21 HEPS is explicitly going to be ahead of the FY '19 base? Can you give us a little bit of guidance? Are we talking operating or at the headline earnings level and of course, being marked for -- of the stronger rand, which I presume is an appreciable headwind against the translation of PHS, Noonan earnings, et cetera.
Nompumelelo Madisa
executiveOkay. Thanks, Anthony. So one of the things that we have been doing is obviously tracking trading performance. So that statement was directly linked at trading profit, okay, as a base. And the 9 months that we're talking about that are prepandemic is July to March. But if you think about July to December, comparison would be 2019, okay? And then even kind of January, February, March, is still a bit of a prepandemic because the pandemic kind of lockdown only hit on the 27th of March. So we've only got about 3 days of it. So when we're talking about trading exceeding prepandemic, we're talking about a big 2019 comparator base, which is non-COVID, and call it, 3 days of COVID that you get in March. And then obviously, April hit full lockdown. So we actually say talking about it from a trading profit level, comparing a base that is predominantly 2019.
Operator
operatorOur next question is from Ross Krige of JPMorgan.
Ross Krige
analystJust one clarification from me and just one question. So just to clarify, on the second paragraph, when you talk about all divisions delivered improved performances compared to the interim period, what exactly is the interim period? Is that interim '21 for the first 4 months of H1 or something else? And then on the second question is just with regard to M&A. There's been reports in European media about other acquisitions done by Noonan. Don't know if you're able to comment on those at this time or if we should just wait for H1 -- H2.
Mark Steyn
executiveThe gagging order's in the court.
Nompumelelo Madisa
executiveSo interim is our half year, so December. So that will be December 2020. And then...
Ross Krige
analystSorry, Mpumi, I'm just -- so presumably -- so the references to year-to-date, so that's 4 months. So would it be versus 4 months in H1, or....
Nompumelelo Madisa
executiveNo, Ross. The reference, we talk about a full 10 months when we talk about it. We're saying the performance of those divisions for 10 months have been stronger than the performance for the first 6 months.
Ross Krige
analystOkay.
Mark Steyn
executiveSo the businesses continue to grow in the second -- in that 4 month period. Now that we're in loss position, if you like, if you want to put it another way.
Ross Krige
analystRight. Okay.
Nompumelelo Madisa
executiveAnd maybe, Ross, an easy way of saying it is that we had Q1, which is the base. Q2 was stronger and Q3 was stronger.
Ross Krige
analystOkay. That makes sense, great.
Nompumelelo Madisa
executiveM&A, yes, we signed Cordant, and it's an acquisition that Noonan has done in the U.K., also security and cleaning.
Operator
operatorOur next question is from Nick Webster of HSBC.
Nick Webster
analystJust 2 questions, please. One, can you comment on some constraints around the U.K. operations due to lockdowns? I assume you're referring to the, sort of last 3 months. Your suggestion seemed, I guess, that PHS, [indiscernible] et cetera, could have been stronger. However, it feels that they've also benefited from being in vaccination sites and everything that's sort of going on around the U.K. with that. So I'm just trying to sort of square away the positive versus negative impact of those 2 sort of competing forces, if you like, in relation to your comment. And the second one was just maybe a little bit more update on the LPG volumes that you talked to and how that's going.
Nompumelelo Madisa
executiveYes. Thanks, Nick. So I'll tackle the PHS Noonan question, and then Mark will.... [Technical Difficulty]
Operator
operatorThank you, ladies and gentlemen. We have been rejoined by the main line. Ma'am, you may go ahead.
Nompumelelo Madisa
executiveApologies. So apology, it seems we got cut off, and I'm not sure where we got cut off. So Nick, maybe if you can help me whether I fully answered the question or not.
Nick Webster
analystSo I didn't hear any of the answer at all. So I don't know if anyone else did.
Mark Steyn
executiveOkay. Sorry.
Nick Webster
analystSorry. Apologies.
Nompumelelo Madisa
executiveOkay. Apologies for that. So my response was that at half year, we'd indicated that we were seeing a drop in contractual revenue as a result of the lockdown because of the customer closures, and that was impacting both Noonan and PHS. But the noncontractual revenue, and let me place that, so the noncontractual revenue from a PHS perspective was more than offsetting the decline in contractual. And in terms of the U.K. operations for Noonan, the noncontractual revenue was enabling them to keep the operation or trading results flat. And we're actually seeing that still also happening into the last couple of months, January, February, March, April. And I hope that gives you a sense of kind of which is stronger. So whilst there is the impact of the lockdown, because noncontractual is strong, it's compensating for the decline. I'm going to ask Mark to just respond on LPG.
Mark Steyn
executiveSorry, Nick, a lovely response you didn't hear at all. So the LPG volumes have really been good. So when we bought the facility online, which was in November last year, November, December volumes are pretty much tracking as we expected. And then since then, they have actually accelerated and actually well ahead of where we expect them to be. And obviously, as we go into the cold season now, energy utilization goes up, we're seeing those volumes go even further. So certainly performing well ahead of expectation.
Nick Webster
analystAnd then one last question. I forgot the first time around. You seem very, very bullish on cash flow, which is great. Are you able to give us some sort of steer towards what sort of net debt position may look like towards year-end, given the performance you had in the second half?
Mark Steyn
executiveI'm hoping to see it continue to improve. The swinger for us is around working capital and where we land. And what we were a little uncertain about is to what extent we would see absorption in the second half, just as business starts to pick up. At this point, after 10 months, we're still in a release position. So in that context, I'm still bullish in terms of improving our net debt position.
Operator
operatorOur next question is from Paul Steegers of Bank of America.
Paul Steegers
analystJust a question on your earnings guidance. Given last year, you had impairments and some closure costs and COVID costs and range of other things, I'm just wondering if your 20%-plus growth in headline earnings and basic EPS also translates into normalized headline earnings per share. I'm not sure if you're willing or able at this stage to give that guidance. But on the on the $0.10, $0.28 last year, would that be a similar outlook? That's the first question.
Mark Steyn
executiveSo Paul, yes. Yes, it would be.
Paul Steegers
analystOkay. That's great. And then just on PHS. In the first half, you did highlight and you showed us a very strong operating margin improvement, given some of these big, big contracts that you'd also won. But you also highlighted that some of the synergies hadn't yet come through. The line had, et cetera, but some of the other synergies that you'd highlighted at the time of acquisition. I'm just wondering if you've managed to sort of reap some of those? And if those strong first half margins that we saw at the operating level are likely to continue into the second half of PHS.
Mark Steyn
executiveSo Paul, the short answer is, of the 5 synergies that we targeted when we initially did the transaction, we've only done the [indiscernible] one. And to be honest, until we're able to effectively travel, not only to the U.K., but to go and see our suppliers, it's very difficult to get in and do the others. I mean, you're talking about group-wide procurement between Steiner and PHS. You're talking about range extensions within the PHS model. You're talking about looking at the management structures within the PHS environment. None of those things can really be actively managed until we can physically get into those environments. So really, they're all on hold, I would think, practically until Q1, Q2 of next year when you can reasonably expect to travel. And then once we're able to travel, we -- I think we're going to attack them much more aggressively. So if you talk about, we've got additional margin uplift from certain of the COVID services -- these once-off COVID services that we're now providing, as those start to taper off, our expectation is that we will start attacking those synergies and hopefully offset the loss that you can have from the COVID services terminating.
Operator
operatorOur next question is from [ Sean Brains ] of [ Mazi ] Asset Management.
Unknown Analyst
analystJust 2 small questions, and they're probably quite insignificant. I think we've dealt with the first one. Just on normalized headline earnings. Have you excluded the disposal of -- well, the 2 disposals that you mentioned. So the now -- I just lost my train of thought here. Just the...
Nompumelelo Madisa
executiveBidAir and BCR, is that what you mean?
Unknown Analyst
analystThat's right. Thank you very much for helping out, senior moment there. Is that excluded? And then just the second point is, out of the proceeds that you [indiscernible] invested capital? Or would you do better than that?
Mark Steyn
executiveSorry, we didn't get the second question?
Unknown Analyst
analystDo you think, in terms of the proceeds that you get back, will you get back invested capital? Or will you do better than that?
Mark Steyn
executiveSo I think -- yes, I mean, on the second question, I think we're going to come off hopefully a bit square on where -- what we're currently holding, just because what we did is we provided against the shortfalls last year. So as part of that COVID position, we anticipated that there would be some contraction in what we were able to sell these businesses for. We took those write-offs as part of that COVID write-down last year, and we think that what we have from a provisioning point of view is sufficient this time around. The first question in terms of the -- with the inclusion of BidAir and BCR. So BidAir one's in, one's out, to be quite honest. So which way around is it now?
Nompumelelo Madisa
executiveBCR is out.
Mark Steyn
executiveIt's out, because that's just continued, and BidAir is in. If that helps you.
Unknown Analyst
analystOkay. Yes, that's fine. Perfect.
Operator
operatorOur next question is from Munira Kharva of UBS.
Munira Kharva
analystHi, can you hear me?
Mark Steyn
executiveYes, absolutely.
Munira Kharva
analystOkay. Gosh, I think my question got asked. Let me ask a different question. So maybe you guys can tell us on the Services division. So outside of these COVID impacts, the underlying contract books, like clients, what are they saying? Are they wanting increased services and cleaning or reduced services? Is the new business gains -- just kind of what that environment looks like, both in U.K. and in SA. And maybe you can just also let us know what's happening with the refinancing of the bridging facility.
Nompumelelo Madisa
executiveRefinancing of, oh, the bridge? Okay. All right. Thanks for the question, Munira. In terms of new business, new business is slow. So the pipeline is big, but clients are still hesitant to make any big commercial changes. And essentially, what we are seeing is extensions of existing contracts. And obviously, you know in services, when you get the extension, you do rebase and reprice. So you do retain it but at lower margins, and predominantly, that's what we're seeing. The pipeline is big, but clients and contracts that are of material size are not keen to change service providers during COVID. And then in services, what are they demanding in terms of cleaning? Look, the pattern is still the same as it was in the first half of the year. Occupancies are down, and based on those lower occupancies, you're providing a service in line with the reduced occupancy and then the noncontractual revenues coming in for special deep cleans and consumables. And then in terms of bridge financing, I'll hand over to Mark.
Mark Steyn
executiveOkay. So we have a process in play at the moment where we are refinancing our existing term loan facility which we've had in place for a number of years now. That refinancing program includes, obviously, an extension of maturity. It includes an upsizing. And as part of that upsizing process, we will have sufficient funds between that and available cash to settle the PHS bridge. So that's all in process at the moment.
Operator
operatorOur next question is from Warren Riley of Bateleur Capital.
Warren Riley
analystJust 2 questions. At the interim stage, your car rental portfolio, you're winding down and you were largely completed there. Started to see some signs of a tightening market. What is your outlook there? Are you going to have to build that fleet up again? And maybe if you just update what you're seeing there? And then just on the Commercial Products division, the continued strength you've seen at the interim stage, you pointed to market share gains. Has that evolved much now into the new year? Is there element of restocking going on? Or is the actual growth in the total market there?
Nompumelelo Madisa
executiveThanks, Warren. So in terms of car rental, we did indicate that we are busy with the disposal process of car rental when we have indicated that we signed a sale and purchase agreement or in the process of finalizing that sale of the business. And then in terms of market share gains in our trading businesses, we are continuing to see those market share gains continue. And as I indicated in my introductory opening, we're also seeing some uptick in industrial activity in certain parts of the economy. And with IPPs have having been approved, we're also seeing some uplift from renewable projects that are coming onstream. Thanks.
Operator
operatorOur next question is from Brent Madel of Renaissance Capital.
Brent Madel
analystYes. Sorry, I know that Nick had asked the question, and I don't want to get stuck on it too much, but I just want to just be 100% clear that I understand. Just in terms of Noonan and PHS, again, you referenced earlier to noncontractual work making up for contractual work. And I'm just trying to reconcile it with just the comment that was made in the actual trading segment where the indication was Noonan's facilities management services continued the growth trajectory. So I'm sort of picking up on from this call that it's probably a little bit more of a flattish performance as opposed to growth performance. So I'm just trying to reconcile what's just been mentioned in the quarter relative to the actual trading update. So that's my first question. And just my second question, just on the 2 outstanding disposals. Just when do you think you'll be able to get those done before financial year end?
Nompumelelo Madisa
executiveOkay. Thanks, Brent. So when I referred to flat, that was Noonan U.K. operations, okay? So maybe if I just say that again. So U.K. operations, contractual revenue down, noncontractual revenue more than offsetting. But net-net, their operations in Ireland are very strong. And so that was a statement. So is we're seeing growth in Noonan overall. I hope that clarifies it. So I was just separating between U.K. and Ireland. But net consolidated, the business is growing. In terms of disposals, do we think we'll be able to -- we're waiting on CPs.
Mark Steyn
executiveYes.
Nompumelelo Madisa
executiveConditions precedent, and it depends on when those CPs are fulfilled.
Mark Steyn
executiveSo BidAir, yes, and BCR, the principal CP there is around the COMCOM, and it depends on the timing of when that comes in. There is sufficient time for it to come in before year-end, but you don't know.
Operator
operatorOur next question is from Rowan Goeller of Chronux Research.
Rowan Goeller
analystQuick question on the Port of Durbin. Transit's come out with some quite ambitious growth plans, which could impact you in a couple of ways. Firstly, they talk about taking back some of the land and the lease to the private sector, which would include you guys. Have they approached you on that basis? And then secondly, they talked about bringing in the private sector to help them with growth in their container terminals. Can you also talk about whether there are opportunities for you in what they're talking about?
Mark Steyn
executiveI can't comment on the second part. I don't know -- I mean, they haven't approached us specifically around the container terminals themselves. So I mean, we'll see where that one lands. On the first one, Transnet have put out a port master plan in relation to Durbin. We've obviously had sight of it, as the rest of the market has. We've put a technical team in place to discuss the implications of that with Transnet, and we're busy working through the various implications of that plan. And I think I'd leave it like that for the moment.
Rowan Goeller
analystOkay. And could that mean that some of your land or some of your current storage facilities might need to be moved elsewhere from Transnet?
Mark Steyn
executiveSo that's what is the plan envisages. That's what the plan envisages. The practicalities around that certainly need to be really well thought through, as there are some strategic considerations in terms of things like chemical volume flows and food volume flows for the country as a whole. So there are strategic implications for the country, which need to be filtered through into this master plan.
Operator
operatorWe have a follow-up question from Paul Steegers of Bank of America.
Paul Steegers
analystYes, just -- sorry, just to be totally clear, on your normalized HEPS guidance of that -- you're also highlighting should be up more than 20%. That's stripping out the car rental business, if I wasn't mistaken, but not BidAir. And if so, what was the trading income or loss of car rental last year? Just to remind me, please.
Mark Steyn
executivePaul, it's groupwide. Those numbers are groupwide, hey?
Paul Steegers
analystOkay. So we can take it on -- so it's normalized on the number that you reported last year? Is that correct?
Mark Steyn
executiveThat is correct.
Operator
operator[Operator Instructions] Next question is from Steph Erasmus of Avior Capital Markets.
Steph Erasmus
analystCan you hear me?
Mark Steyn
executiveYes.
Nompumelelo Madisa
executiveWe can.
Steph Erasmus
analystJust one question from my side. Assuring I don't want to lead the port at all. But just trying to understand the trading update in terms of the Services division. This is an occupancy, or office occupancy rates remained broadly unchanged. However, the sense that it was possibly a little bit lower in terms of the contract revenue. Can you maybe just elaborate on that? Can you just confirm your experience of office occupancy rate has -- brought down change in services?
Nompumelelo Madisa
executiveOkay. So Steph, so that half year, we'd given in the significant link that we've given was that contractual revenue -- or volumes, rather, were down by about 10%. And what we're saying is that we are not seeing that worsening going forward. We were hoping for an improvement. But what obviously happened is that, with the second wave hitting in December, corporates then delayed the decisions of bringing people back into the office, kind of [indiscernible]. And now we're sitting in a third wave. So where we were hoping that we'd go into January, February with an improvement of a decline in volumes and occupancies of about 10%. We haven't seen that improvement, but it hasn't gone worse. So it's still the same.
Operator
operator[Operator Instructions] We have a question from [ Kakeibo Wave ] of 36One Asset Management.
Unknown Analyst
analystHi, can you hear me?
Nompumelelo Madisa
executiveYes, we can.
Unknown Analyst
analystI just want to be totally clear. Just on that earlier question, the 20% guidance, is that on ZAR 28 or comparative? Because I saw at the year end 50 or 49 number in the update.
Nompumelelo Madisa
executive[indiscernible] , we -- in terms of JSE, the guidance is on total EPS, HEPS basis. And on the same basis, as Mark said, normalized headline earnings will also show that improvement. So I think it's not interested splitting out continued and discontinued, only interested in group.
Operator
operatorIt seems we have no further questions on the line.
Nompumelelo Madisa
executiveNingbo, sorry. Because they asked -- we will give a tighter range closer after year-end. This is just our obligation to tell you guys if it's going to be more than 20% higher. We'll tighten up the range in due course.
Operator
operatorWe have no further questions on the lines, ma'am. Would you like to make any closing comments?
Ilze Roux
executiveNo. Well, just to thank everybody for coming on to the call. I hope we've been able to answer your questions as succinctly as is possible. And we look forward to talking to you once our full year results are out. Thank you very much.
Operator
operatorLadies and gentlemen, that concludes today's conference. Thank you for joining us. You may now disconnect your lines.
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