Trane Technologies plc (TT) Earnings Call Transcript & Summary

February 17, 2021

New York Stock Exchange US Industrials Building Products conference_presentation 39 min

Earnings Call Speaker Segments

Andrew Kaplowitz

analyst
#1

Good morning, good afternoon, everyone. Welcome again. This is Andy Kaplowitz from Citigroup. I'm the U.S. sector head here in industrial research. We are really excited to have Trane Technologies with us. Trane has always been one of my favorite companies. Mike Lamach has always been one of my favorite CEOs, for sure. We have Mike with us as well as Dave Regnery and Chris Kuehn. I'm going to turn it over to Mike in a second, but I just want to say that I've watched the company sort of grow and, obviously, it's separated from its industrial businesses. And the performance continues to get better. Growth rate good, cash flow good. And so regardless of what valuation is, I'm just very excited for you guys and for the continued growth of the company. So with that, Mike, I'm going to turn it over to you for some prepared remarks.

Michael Lamach

executive
#2

Great. Andy, thanks. It's so nice to be with you guys at the Citi conference and talking to a lot of people today that are missing Miami. I'm one of them. And I'm hoping we do this in 2022. But thanks to your team for another great virtual event. Just a few comments entering 2021 with the thought in my mind that we've made just significant progress in 2020, strengthening the company during the pandemic. Fundamentally delivering on a really strong pipeline of innovation to address the complex sustainability issues that are out there, including things that would help with pandemic-related vaccine distribution or indoor environmental air quality; investing heavily in our people and in technology and, of course, the operating system; and all those things, really, combined to create what we think is a high-performance culture that's very differentiated in our industry. A lot of that from our transformation plans, and I sometimes refer to this as the re-blueprinting of the company. So here, we're on track to achieve the $300 million in savings that we committed to. And we think this is part of a continuous flywheel where with that investment, savings can be partially committed to investment and that drives market out growth and sustainable leverage over time. I also have to say that despite the backdrop of the pandemic, we did expand EBITDA margins last year on a modest revenue decline, and we generated free cash flow of 158% of earnings, and it highlights just the balance and resiliency of our business portfolio. I'd be remiss if I didn't say that this is, in great part, through the extraordinary effort and commitment by our global team, responding to all these challenges with agility and staying true always to our long-term sustainability strategy. And as a very focused global climate innovator, we really do help solve some of the most pressing issues of the day. Reduction in the world's energy intensity and greenhouse gas emissions, enhancing the health and safety of indoor environments, ensuring cold storage and distribution of essential vaccines. And we've been providing our lean expertise to help distribute vaccines around the world as quickly as possible as well. So the short version of all that is that we've been putting our purpose into action since day 1 when we launched Trane Technologies. We're optimistic about 2021, in part, because we have an expectation for an improved pace of global vaccine production, distribution, administration and efficacy. We're excited to realize the benefits of the targeted innovation for growth and profitability that we've got in the pipeline as well as the continued growth and structural opportunities through the transformation plan that we put in place. So we're looking for a strong organic growth of 5% to 7% this year, operating leverage of approximately 30%. And on top of the organic growth we provided, we expect another 1.5 points of growth from acquisitions and continue to see the compounding benefit of the prior acquisitions that we've made in both channel and technology. Perhaps most importantly, we expect to continue to convert earnings to cash at or above 100% and return 100% of our excess cash to shareholders over time. One very quick update I want to make is that relative to our 2030 sustainability commitments, which we announced back in September of 2019, very pleased to say that last week, we identified that our 2030 sustainability commitments were validated as science-based targets. This is our second round of science-based targets. The first was a commitment we made back in 2014, which we achieved 2 years ahead of schedule in 2018. And that certification and this certification is just great milestones for our company. It's a high bar for the industry, and it further really does underpin our long-term strategic focus on sustainability and a strong belief that 1 company can change an industry, 1 industry can change the world, and that's going to be Trane Technologies. At the heart of the targets is a Gigaton Challenge to reduce 1 billion metric tons of CO2 for our customers. It's our internal commitment to be carbon-neutral in our own operations by 2030, and it's the important goals we set for diversity and inclusion. So we approach the future with optimism, Andy. We've got the essence of a start-up. We've got the credibility of a market leader. We've got a high-performance culture. That's going to continue to be a differentiator for us, and I look forward to the questions.

Andrew Kaplowitz

analyst
#3

So Mike, thank you for that. I want to look back once before we look forward and just ask. This -- last year this time, besides the fact I was sitting in Florida, you were about to close our RMT. And then we, of course, went through this big global pandemic that we're still in. So when you look at the company's response to the pandemic, obviously, it's been a strong response. So like what has surprised you most? Or what are the lessons you've learned that you can take and sort of apply here as we move forward?

Michael Lamach

executive
#4

Well, it'd be safety first. We shut everything down in the first quarter, and we took a little bit of a hit there doing that. But we didn't have a hiccup after that in terms of any closed facilities or issues. And the resilience of the supply chain and some capital investment, frankly, we're going to make in 2021 and 2022 that even helped increased resiliency and supply chain was a factor for us. We're formalizing internally to a whole lessons learned, a bit of an after action review across the enterprise, about the things that we've learned. What do we like, and what do we look forward to getting kind of back to. But there's some structural things about the operating system, the cadence of meetings and what we do and how we do it, and we're pretty comfortable doing virtually. Even some of the lean Gemba locks we do, we found a way to continue doing that virtually as well. So although we look forward to seeing people again, the cadence might be different going forward. And I think that's going to be just something that we'll formalize, make it part of our operating system and our structure, and go from there. The other thing I'd tell you is timing makes a difference. We started that RMT process 10 months before we closed in March. Thank god, we did. Thank god we closed in March. We started the blueprinting of the company, gosh, in the summer of '19. And so we were able to hit the ground running, not only with the RMT itself, but the whole re-blueprinting of the company, starting from a clean organizational model. Every single role in the company being redefined. Every single cost center, 600, 700 cost centers being zero-based budgeted. Making strategic choices about what do we want to invest in. As a public company, there are certain things you have to do, there are choices you make. We made strategic choices about the things that we wanted to invest in that are important to the company, its operating system and its culture.

Andrew Kaplowitz

analyst
#5

It's interesting, Mike. So like if there's anything possibly to pick at pre-pandemic for you guys, maybe it was incremental margin, at times, was a little lighter than some of us wanted. But as we now have gone through this pandemic, and you've obviously given us this $300 million of savings that we're talking about and higher incremental margins, it does seem to -- the whole sort of margin blueprint has seemed to improve. Part of the thesis that I've had is you separate, you become more focused. But sort of you talked about this sort of lessons learned and getting better on lean. So maybe you could elaborate a little bit more. Because, again, we all know about sort of what you told us at the Analyst Day and higher incrementals in 2021. But it does seem like a fundamental change in the company toward better margin performance. And I think it's important in the context of you've got inflation out there. So a lot of people ask me about price versus cost. And I should -- I tell people like, listen, let's not worry about that too much. I'm sure you worry about it a little, but...

Michael Lamach

executive
#6

Yes. Like in an 11- kind of 12-year look back for me, kind of a run off of that period, first 5 or 6 years, the incremental margins were probably measured, on average, 40, 35; something pretty high. We ran into some headwinds like maybe '16, '17, '18. A lot of different investments we're making, ERP systems conversions, mix of businesses were a little bit different back then. But we think about that sort of 25% long-term incremental based on the pipeline for productivity and based on the top line margin expansion opportunities, including pricing of the company that is sustainable. What's different about 2021 is 2 things. One, the transformation savings structurally are creating a nice tailwind for us. And secondly, we will see a mix up in the Thermo King business, which has a higher margin than our HVAC business. So those 2 things really allow us to be able to get closer to 30. What we also have in that 30, though, is the ability that we still got that 5 points of investment kind of baked back into the system. And I think about it as a flywheel. We have to keep investing in innovation, in technology, in the channel with the sole focus of reducing energy intensity in buildings and in transport refrigeration and reducing greenhouse gas emissions. If we're on that side of the equation in our strategic choices, we feel like we're going to be rewarded.

Andrew Kaplowitz

analyst
#7

So one of the big questions I always get, and you've alluded to it a couple of times, is on innovation and what makes Trane different, right? And if I look at your European performance, for example, over the last few years, I mean, it's markedly above peers and the market. And one thing I remember is you bought a bunch of sort of smaller pieces, if I go back a few years ago, and you've been innovating. So maybe talk about what you've established there. Because I think everybody focuses on the U.S. commercial HVAC market. We focus a little bit on China, too. But off of a low base, you've really been able to grow that business and outperform.

Michael Lamach

executive
#8

Yes. This has been a great story. And Dave's on the line. In a lot of ways, we think about this as Dave's baby. Because we were both there when things weren't that way. So Dave, maybe give your color. And I'm sure I won't be able to keep my mouth shut either, but go ahead.

David Regnery

executive
#9

Yes, thanks. Thanks, Mike. Thanks, Andy. Europe's been a great story for us, right? And it's really having creative leaders there and being able to think around the corner as to what's coming. I would tell you, if I think about what makes us different on the innovation, what's made us successful, #1 is it's the constant investment we've been making, okay? It's not like we're -- it's not a stop/start kind of a thing. We've been consistently investing. I think you remember, Andy, long ago, when we got caught a little bit short with the refrigerant change when we first acquired Trane, when we were part of Ingersoll Rand, we never stopped investing from that time period. So we've kept that high level. The second thing is our business operating system around innovation. We get a lot more through the pipeline than we did in the beginning, okay? And we've worked out all those redo loops that we used to find ourselves in. A lot of that -- I mean if you think about innovation, you say, "We don't put process around it." No, you do need process around it because you don't want to have the rework that occurs. And we've really been able to iron that out and come up with a very comprehensive smooth system. And it's well-known and documented in our operating system, and it's executed too flawlessly by our teams. The second -- the last thing I'd say is we take a systems approach, okay? So it's not just about a component. We're always looking at what's the impact around a system, and how could we -- how could 1 plus 1 equal 3 within that system? So it's a different kind of view. You hit on a couple of the acquisitions. Yes, we acquired a small company in Italy. It wasn't about the small company in Italy. It was about the technology. It had to do with the heat pump technology. We took -- we bought that company. We took that technology. We enhanced it with our controls. And today, it's a big market that we're playing in. It's right in line with our strategy about reducing the energy intensity of buildings and making them greener. So that's a good example.

Michael Lamach

executive
#10

Yes, that's a great story because -- it's why I can't keep my mouth shut. Because if you think about the electrification of heat in Europe, what it means is not having fossil fuel boilers being replaced with fossil fuel boilers, right, and burning gas. Every unit of energy, put it into a boiler, you get 0.6 units of heat out. Every unit you put into these variable water flow systems we have, you're getting 350% more efficiency. So if, actually, the grid has been green the efficiencies are 300% better and there's zero carbon emission solutions. So now, it's a billion-dollar market in Europe in which I think we're the leader. And that is going to just move all over the world around this technology being -- in other parts of the world that we're going to be able to use this technology. We would have probably paid for that acquisition in a matter of months, looking back retrospectively, versus kind of if you think about those acquisitions makes just a ton of sense on a novel technology, looking for a very technical sales force, a very direct model with service, and the ability to put those novel ideas through that channel creates a billion-dollar market. We were really in the ventilation and air conditioning business. We weren't much of an H. So here's a billion-dollar market in heating on electrification and heat, which is really code- and log-driven in the EU.

Andrew Kaplowitz

analyst
#11

Excellent. And Mike, I think I remember you telling me several years ago that your last big chiller took carbon emissions down by like 99% or something like that versus its predecessor. And so like I get the question very often, right, so what is Trane going to do next? And how is it going to stay ahead of the couple of big peers that are talking about sort of big investments? So without giving away all the trade secrets, what are you going to do next? What's the encore?

Michael Lamach

executive
#12

What I'll tell you is if you have me back and you say, how did you outgrow the market in '21, I'll tell you what we did. That's how I'm going to do that.

Andrew Kaplowitz

analyst
#13

All right.

Michael Lamach

executive
#14

What I will tell you, like in the European example, is we've got some competitors announcing a product. It's interesting, it's a product. And we're on our fifth generation of technology across the platform. And we've been able to do this because we've modularized a lot of the components. We've separated new technology development from new product development. We're not testing and stop/starting in the process of deploying a new product because the technology has got issues and problems. And then building on this modularized systems approach, we're able to go a lot quicker. So again, it's this notion of it's process, it's people, and it's the system we're operating in that's allowing us to go a little bit faster here. And we really think about that in the TK business too. Europe, just sticking there, announced that they're going to do 18 product launches in 18 months. We're 4 or 5 months into it. We launched a brand-new trailer platform, refrigerated trailer platform there. It uses 30% less fuel than the predecessor technology, which was our technology, the best in the market. So this has been sort of a step function change, bringing in hybrid electric into the refrigeration cycle for trailers, utilizing an acquisition we made in 2015 that had that capability brought into the FRIGOBLOCK acquisition. So it's a nice combination of taking, modeling the simulation and technology that we already have, marrying that with these novel ideas coming to market very, very quickly and keeping that pace going.

Andrew Kaplowitz

analyst
#15

So -- and just moving along, I -- people ask you about indoor air quality all the time. I know it's very, very important. Let me ask you about the durability of it in the sense that the question I get is, "Well, "Andy, like if vaccines do ramp up, are building operators really going to focus on this stuff anymore?" And I know you smiled because I smiled, too, because it's like it's still pretty important probably for a while. So maybe you can sort of talk about the durability. And then is there -- like when I look at your service business, I see it was up low single digits, for instance, in Q4. Is it possible to tell us, would it have been down if it weren't for IAQ? Like how meaningful that is?

Michael Lamach

executive
#16

Yes. To your first question, you first got to say, do we really believe this is the last pandemic we'll ever see? And sadly, no, I don't think it will be. And therefore, do you ever think you'll walk into a building or a restaurant and not think a little bit differently about the quality of the environment? And you're going to look for some demonstrable way of hearing about that or seeing that, right? You're not going to go back into the city buildings, I'm sure, without understanding somewhat what's changed. What have we done to improve air quality? How do we know? And then the importance of ventilation dilution, pressurization, humidity control, filtering and other technologies to be able to manage spaces when we do have pandemic, so we don't need to shut down the economy in the future. We can manage this. And where buildings can actually be used as a tool or a weapon in the arsenal for how you think about this. Much like we think about cold storage for vaccines, buildings can be an arsenal to help dilute, manage and kill and contain all these pathogens. And so I don't think it will be thought of differently. It's a $400 billion commercial market. Now we're not going to play on every bit of that. But the 40 billion plus square feet that we do really play in, it's going to take us a long time to get to it. And it's going to depend on the mission of the building. A hospital or school is going to have a mission which is going to be more urgent than a movie theater, right, a retail shopping center. And the financial health of that customer is going to be different. In terms of -- stick with schools, right, a poor school district might need many years to really embark on a capital and maintenance campaign to get to the high end of a standard. Now we need to help them get to a standard immediately. But to really get to where they want to go, it could take them a long time. A wealthier school district might be able to do a project and do this en masse. And then if you facilitate that with like the administration talks about $150 billion of money being injected in the ventilation in schools, you can see the catalyst around that. But I think as you look at the industry, it's not a zero-sum game. Lots of players need to participate. You got to cover a lot of ground. And we're all going to have to do better with buildings. If you're operating a building, the first thing you want to know is what should my building look like in terms of air changes and other metrics? What's it operating at? How do I get it inside the standard? And what do I do to get it better? Then how do I tell people what I did? How do people, patrons, employees, visitors feel like this is a safe place to be?

Andrew Kaplowitz

analyst
#17

So you mentioned the 5% to 7% growth that you expect this year. We already talked a lot about Europe. When I think about sort of U.S., Asia, any meaningful difference in visibility to the markets? And again, I want to talk about funding a little bit too, because you mentioned it. But just as a big picture question, any meaningful difference in the geographic...

Michael Lamach

executive
#18

Do you guys want to take that one?

Christopher Kuehn

executive
#19

Yes. I'll jump in. I think given the Americas segment's about 70% of the company, Andy, I think that top line revenue growth is right in that range of the 5% to 7%. You've got really meaningful tailwinds from the transport markets. We're expecting those markets in the Americas to be up 26% on a year-over-year basis. Mike talked about the normalization of residential. And then our commercial business in the Americas, we're seeing those end markets down mid-single-digit in 2021. We think we can actually get those markets for ourselves back to flat to maybe a little bit up, given our innovation. So America's still in that range. EMEA, Asia, maybe a little bit higher than that, right? I think about China and the real tough issues they had in Q1 and Q2 of last year, the pandemic, we'll see some easier comps there. But all in, maybe a little bit higher in EMEA and Asia, but all not too far off from each other.

Michael Lamach

executive
#20

Yes. I think you need to remember, in the Americas, the 70% part, think about really half of the business being service-related. And you could say like there's no visibility on service, but you can say, well, service works like clockwork as long as buildings are actually open. So pretty good visibility that buildings are open. We're going to be busy with service. IAQ shows up as a tailwind there initially, and then it begins to sort of morph over into projects. Some of those could be turnkey projects. Some of those could be larger projects. So it will evolve over long periods of time, in fact. So yes, when Chris said if the [ Dodge ] markets are down 15%, the [ put in place ] markets, how do we get to flat or positive growth? You see positive growth in services. You see positive growth in a number of critical markets for us, like data centers, warehouses. We think schools, we think health care will see growth. And to your point, services should always outgrow equipment, except for these wild snapbacks that you have after recessions with equipment. But over the long run, it's always going to outperform the equipment. And I think it will be a meaningful kind of 1%, 2% kick around organic growth for a long period of time. And I would say, I think the fourth quarter was probably embedded somewhere in there, I'm sure.

Andrew Kaplowitz

analyst
#21

Yes. And Mike, to your point, your contracts are basically all performance contracts nowadays on the service side, right? All or most?

Michael Lamach

executive
#22

Yes. We try to offer a pretty broad menu of standard opportunities or standard approaches to customers. I would say increasingly, you're going to be on the hook for some performance level. And we like those, right? We like that risk shifts. We like when we can manage these things and be paid to manage those things with higher margins.

Andrew Kaplowitz

analyst
#23

Right. What I'm getting at though is that gives you the visibility on the service business. Because I mean you've got the high attachment and you can see the contract. So you kind of know what's going on in the service environment in terms of visibility quite well. So to your point, as long as the building's open, and you can get in if you need to, like you should have the service revenue, correct?

Michael Lamach

executive
#24

Exactly.

Andrew Kaplowitz

analyst
#25

Okay. And then thinking about Asia for a second because, Chris, you mentioned it. I mean Asia, it feels like China is strong, rest of Asia kind of still interrupted a bit. And so sort of what's the expectation there, that the rest of Asia sort of gets a little bit better? That China actually strengthens? Like how do you think about Asia in that context?

David Regnery

executive
#26

Yes. I'll jump in, Andy. I mean I think you're right on China. It showed nice growth, and we see that continuing. The rest of Asia is -- it's by country-specific, right? And this is going to be a second half versus first half kind of scenario, and it's really going to -- a lot of it is going to depend on vaccine distribution. But I also would tell you that China will get stronger as the rest of Asia opens up because it serves a lot of that region. So it's going to be -- right now, it's really country-specific. You name a country, I can tell you what's happening there. But it's really all over the board on it right now as to how they're dealing with the pandemic and how they're dealing with vaccine distribution. And we're helping many of those companies with vaccine distribution, but it's still very iffy.

Andrew Kaplowitz

analyst
#27

And Dave, I'd be remiss if I didn't ask you about -- a few years ago, you went direct sales. You built out infrastructure in China. And so like maybe a progress report, because it seems like you should be very well positioned there over the next few years.

David Regnery

executive
#28

Yes. We like the direct sales strategy on a global basis. We implemented it, I guess it's now -- I guess 3 or 4 years ago now, Mike, that we kind of kicked that off. And it didn't happen overnight, but it happened over an 18-month period, and we're very happy with the success there. Being able to talk to a customer on long-cycle projects is very important. And being able to -- and distributors are great, and we still use them for some of the business there, but it tends to be shorter cycle. So think about like an airport or a big infrastructure project. That's a selling process, helping the architect, helping the engineer, becoming the basis of design. And it's a longer sell process. And we took the page out of what we did in North America and Europe and brought it to China. It's been very successful. So we're very happy with our results there.

Andrew Kaplowitz

analyst
#29

Good. Just one more thing on the U.S. environment. When I think about it, obviously Mike, you mentioned the $150 billion that could go to schools. How dependent is the outlook for schools and hospitals on that additional funding? Or do you generally see that one way or another, they need to do this as we go over the next 6 to 12 months?

Michael Lamach

executive
#30

Yes, there's zero planning in the plan and the guidance we gave around that money being available in '21. So it would be upside, right, if that would happen. Think about schools in the U.S. at least as you're going to do that work between May and September. And particularly with kids being out as long as they've been out, you're not going to disrupt it. There's no way of spacing these kids if you're actually doing one classroom and then the next and the next. You're going to have to do that work kind of in the summer and early fall months. So it doesn't happen quickly. It will be a '22 or later phenomenon. So regardless of that, there's still plenty for us to do without that funding with schools that need to take some action. That's a big market for us. Probably the biggest market for us is education.

Andrew Kaplowitz

analyst
#31

Got it. So the good news is I'm not going to try to pin you down on vaccine revenue. So just stepping back and asking you about transport overall, the thing that -- our thesis has been that actually -- so as you know, transport tends to cycle pretty frequently. But it almost feels like between e-commerce, last mile, pretty tight market that maybe it's going to cycle back here as you've predicted. But that maybe it could be a little bit more enduring as we go out into '22 and beyond. I would be curious as to your thoughts on that.

Michael Lamach

executive
#32

Yes. Yes, Andy, first of all, recognize that the trailer in North America is usually the conversation around cyclicality. It's about 25% to 30% of TK and a little less than 5% for the whole company, just in context. But it's less volatile than you would think. And let me explain. The market took a step-up in 2015 to like a 40,000-unit range. And it was -- it took the trucking companies a long time to recover from the '08/'09 time frame. And then driver shortages just drove increasing rates. They felt better about sort of the economy in general. They began to invest. There was a step change in 2015. In 8 of the last 9 -- 8 of the last 5 years and the next 3 years, 8 of those 9 years, it's a 40,000-plus-unit market. Effectively, you drew a center line on 45,000 units, it's plus or minus 10%, right? And that's all what the volatility is. What throws people off is what happened with electronic driver logs or with sort of tax reform and how the order patterns really changed with this stuff. But the way that it was sort of revenued into the market is much smoother than that. So think about it as today, it's structurally a 45,000-unit market, plus or minus 5,000 units, until you get a next step change. Now to your point about just the size of the market, yes, it improves with economic activity. It improves -- it grows with population. It grows with healthier heating habits as an example. It grows through things like vaccine distribution. And really quickly on that, investors should think about the thing that we call other, the 25% of TK that is marine and bus and rail and parts and air and those things. The one missing piece to the cold chain was this deep frozen capability for these mRNA technologies. And if you think about future pandemics being attacked with mRNA technology, there's going to have to be a core infrastructure of these mass large-scale portable multifuel solutions used around the world. And so for the next couple of years, I think you'll see countries, hospital systems, FEMA and the likes of which around the world who look like FEMA, our rental fleet, as an example, will build out that cold storage for the deep freeze solution. Because the readiness and preparedness will be different. Next time we have one of these, for sure. And that has to be a core part of the cold chain that was missing until 6 months ago.

Andrew Kaplowitz

analyst
#33

Very interesting. So maybe stepping back, the other sort of big topic that people ask me about, obviously, is America's resi HVAC, right? And you've talked about sort of a normalization over time. But I think I remember you saying that rarely do you ever have backlog in that business, and you've had it over the last couple of quarters. You can see the same thing going on with de-urbanization and housing that we can. So like is the thought process that normalization happens toward the end of the year just -- well, because normal is usually normal, so there's usually normalization. Whereas it seems like we're kind of in a bit of a new normal. And when I look at inventories in the channel, they're still quite low on the resi HVAC side. So what are the chances that since you are a leader in resi, and it's a good-margin business, that, again, the cycle is a little more enduring. Like what do you see sort of on the ground?

Michael Lamach

executive
#34

Yes. I'll start and I'll kick it to Dave and Chris. But I don't see cycles since 2008, '09, and for sure, since 2010, at which point in time there was a change in refrigerant. There's been steady changes in efficiencies. There's a new refrigerant and a new efficiency change coming kind of in '23 and beyond. So there's these natural built-in drivers where people are buying more expensive systems. They're more efficient systems. They need therefore to replace versus repair more often. You've got household formation. You've got about 20 points of additional penetration that could happen with air conditioning systems. You've got heat pump capability moving up to more northern climates as temperatures kind of rise in the country. All these things would say it's sort of a GDP-plus business, the plus coming from regulations, efficiencies, penetration. And that's sort of that normalized view that we really see there. The shock has always been in a financial recession where people would lose their jobs, there'd be less confidence in the economy, the ability to pay for things. Therefore, they would move if they needed to repair, or they've moved to lower efficiency systems. This pandemic was very different as people moved up in efficiencies, acquired more efficient systems for their home. And there's going to be an element of that. I think that part of our lessons learned is we're going to have some hybrid working models. We've done some work on the future of working on our own company and know that we don't need everybody here all the time. I think that will continue to help play out as people will invest in these important systems in their home. With that being said, look, it's a low- to kind of mid-single-digit probably growth for 2020 -- or '21, with halves that don't look like each other, right? It's going to be the tale of 2 halves. Dave, anything else?

David Regnery

executive
#35

Hey, that was the point I was going to make. It would be the low single digits, but the second half has some very tough comps. And you asked about inventory. Remember, we're about 50% independent wholesale distributors, 50% company-owned. Yes, we did come into the year with a strong backlog. We see that adjusting, okay, as they refer to it in the industry. The barns are getting full, right, for inventory. I think there may be a little bit of making sure what happened in 2020 doesn't repeat. So I certainly know that they want -- all the independents want to make sure they have plenty of stock. But I would say that, that's starting to -- inventory levels are starting to what I would call normalize. So I think we're going to move back to...

Michael Lamach

executive
#36

Yes, Andy, I'd add it's in a normal range. It's just sort of at the high end of the normal range. It's not an abnormal range for inventory today.

David Regnery

executive
#37

Yes, that's correct.

Andrew Kaplowitz

analyst
#38

And so we're starting to run out of time, so let me ask you a couple of questions about cash flow and balance sheet. Just in the context of, you've always sort of done these channel acquisitions, right, and you talked about them and highlighted them on the last call, but maybe talk about why this strategy is differentiated for you guys? Because I do think it gives you a leg up on growth versus the competition. So maybe tell us why it's important when it comes down to it?

Michael Lamach

executive
#39

Yes. I mean, first, people want to talk about equipment and controls. The reality is we think about systems. We think that these systems, particularly in the commercial, in the complex applied spaces, require really talented people that are technical to sell and apply these systems. So it lends itself towards a direct sales organization that we're training and retaining and growing and developing. It also leads to the need to have a direct field service organization to be able to care for these increasingly complex products. We have a fundamental advantage versus most competitors in that model. And that's a model that from day 1, we've been consistent with. We haven't flipped or switched or changed their mind or underinvested or overinvested and retrenched. We've been absolutely consistent about how we've invested in both. It's not been episodic, and it's been clear into the marketplace. So whether it's the China example or what's happening in Europe, or the success we've always had in North America, it's really that fundamental differences is that model. Couple that with what we've been spending around the whole digital transformation in the company to provide a better service capability on the back end and more intelligence to bring to bear to that, which actually started because of a concern about shortage of technicians over time. Still a concern, right? But we began to break that curve because we didn't want to have a linear relationship between service and technicians. So we began to break the curve through a lot of what we've been doing through the connected building strategy. Thank goodness, because that's actually been so helpful during the pandemic.

Andrew Kaplowitz

analyst
#40

So I noticed that nobody asked you about consolidation in the HVAC industry anymore. At least that's not a hot topic anymore. So I'm not going to ask that quite like that. Just as you're looking at opportunities out there, with the understanding that valuations aren't cheap, like do you have any -- you mentioned for instance, heat pumps, right? That kind of business, you're still smaller. So are there any areas like that where you'd want to get larger and maybe you could do that through acquisitions?

Michael Lamach

executive
#41

We looked at about 200 deals last year. And again, I would say the combination of affordability and actionability is always out there. Many of the same names sort of stay on sort of the profile. It has to match the strategy of the company. What's been interesting is the amount of small kind of novel ideas that we see. And we've become a bit more of a magnet for people who are developing or have a novel concept. So we're getting early looks in the early stages of, sometimes, just design or a patent without even a working prototype, which we can model very quickly, we can understand if it's going to be an interesting technology. And those have been fun to work with. They've been fast to scale. So that is something that we'll continue to do across the board. But with 30% kind of plus returns on the channel acquisitions and with the technology apps that have been much higher than that actually, it's been a great use of deployment. Our cash flow ROIC this past year were up in the 35-ish percent range, and over the last 3 years, in the 26, 27 range. We've always been a cash flow ROIC top quartile company, or at least the last 7 or 8 years, for sure, I would say. The opportunity to continue to really do more of these, we did 25 of them over the, say, past 40 months, and they've just been really compounders for us. So the more we can do that, certainly the better.

Andrew Kaplowitz

analyst
#42

So I've got one more minute, Mike. So I'll just ask you, what are you most excited about as we sit here today?

Michael Lamach

executive
#43

Yes. Look, first of all, I'm optimistic about where things are going. It's refreshing to blueprint it and be thinking about the company as a start-up. I love working with the people I work with. I joke that I think I could -- we can wink and give a hand signal, and we know what's going on. So the stability, the talent in the organization, I think is best in the industry, best I've worked with. So look, I mean there's just nothing to not be excited about, Andy, going forward, really.

Andrew Kaplowitz

analyst
#44

I think it's good to end on that note then Mike. Mike, Dave, Chris, thank you very much for doing this. Always great to see you guys, hopefully, next time in person.

Michael Lamach

executive
#45

Yes. Thanks, Andy. Thanks, everybody.

David Regnery

executive
#46

Thank you.

Christopher Kuehn

executive
#47

Thanks.

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