Zamp S.A. (ZAMP3) Earnings Call Transcript & Summary

August 6, 2021

B3 - Brasil Bolsa Balcao BR Consumer Discretionary Hotels, Restaurants and Leisure earnings 56 min

Earnings Call Speaker Segments

Operator

operator
#1

Good morning, Thank you for waiting. Welcome to the BK Brasil Teleconference to discuss the results referring the second Q of 2021. We have with us today Iuri Miranda, Gabriel Guimarães and the Investor Relations team. We inform that this event is being recorded. [Operator Instructions] This event is also being transmitted simultaneously via Internet via webcast being accessible at the address www.burgerking.com.br/ri, where you will see the presentation. The selection of the slides will be controlled by us. The replay of this event will be available right after its closing. We would like to inform that this teleconference is being simultaneously translated into English in order to help our foreign investors. Prior to starting, we would like to clarify that any declarations which might be made during this teleconference in terms of the business perspectives of BK Brasil forecasts, operating and financial targets, they are based on beliefs of the management as well as information currently available to BK Brasil. Future considerations are not guarantees of performance and they involve risks, uncertainties and assumptions because they refer to future events, and therefore, they event on circumstances, which might or might not happen. Investors and analysts must understand that general conditions, sector conditions and other operating factors might affect the future results of BK Brasil, and they might lead to results which differ materially from those expressed in these considerations. I would like to now pass the word to Iuri Miranda, President of BK Brasil. Please, Iuri.

Iuri de Miranda

executive
#2

Thank you for the introduction, operator. Good morning, everyone. I hope that you and your families are okay. Thank you for the interest in our company and for the participation in this results presentation teleconference for BK Brasil for the second quarter of 2021. We started the period in a pandemic scenario, with limitations of urban mobility in almost all states, which affected our sales performance above all in April. With everything, the progress of vaccination in the country combined with the important dates of Mother's Day and Valentine's Day in the semester contributed to accelerate our sales between the months of May and June, making it so that we closed the quarter with a growth of 94% versus the same period of the previous year and a growth of 1% versus the first Q this year. Once again, the recovery of our business happens in parallel with the loosening of the restrictions. In this scenario, we started the third -- we will start the third quarter closer to a normalized performance. We continue seeing the resiliency in our freestanding stores, which presented slight growth versus the second quarter of 2020. This format covers over 20% of our store base and continues to grow according to our expansion strategy. The food court stores, which were impacted due to the pandemic, have recovered in a consistent manner. With that and considering the combination of these 2 formats, the same-store sales of BKB reached 6.9% in the quarter. This number is calculated according to the methodology of Restaurant Brands International, which excludes restaurants closed over 7 sequential days in this quarter or in the previous quarter. That's why there is a difference, an important difference between the growth of same-store sales and the growth of total sales. In terms of POPEYES, we have seen an important maturing of the brand, which, even with its exclusive exposure in malls, has been able to reach sales levels very similar to the 2019 levels. As part of the nationalization plan, we have expanded our units in Rio de Janeiro, and we are happy with the brand performance in a new market. The digital channels continue to show their strength and they were fundamental for the results of the quarter and recovery of sales as well as efficiency in our restaurants. More than ever, the structural investments in technology that we have made in the last few years and that we continue to make have played an important role to support this growth. Our delivery sales continue to grow when compared to the second quarter of 2020 and also when compared to the first quarter of 2021, which shows us the potential benefit that this channel can generate, especially in food court sales. The self-service totems had an important growth and they represented around 11% of all sales transactioned by our company. This reorganization, aligned with the vision of digital ecosystem that we are building, has allowed us to get to the important milestone of 22% of all of our sales identified. This advancement is fundamental so that we may have a CRM that is more and more efficient and interact in a personalized manner with all of our customers. The partial recovery of gross margin, still in a challenging inflation scenario, was possible due to the advancement of the CRM program which reduces the massive discounts in the app and our continuous revenue management. Without a doubt, the CRM is a powerful tool, which has evolved and helped in the makeup of the gross margin. It's worth noting that it's been almost 3 years working on this development. In terms of the other cost lines still impacted by the operating deleveraging allowed us to make moves aligned with our digitalization strategy, which allowed the company to close the quarter in a positive -- a cash-positive number. Aligned with what we see in terms of potential organic expansion, we concluded the opening of 10 restaurants in the quarter in freestanding formats and food courts for POPEYES. And after the quarter, we announced in July, our association with Domino's, so that we become the developers of the brand in the country. This combination places the company as the main restaurant operator in Brazil with a very strong presence in the 3 main segments within the QSR industry. This pizza market is highly fragmented in the country, which represents a significant opportunity for growth in consolidation through a market leader brand in Brazil and the world. The transaction is still subject to antitrust approval and the shareholders in a shareholder assembly. With this, we go into the second Q with a positive view in terms of recovery of sales with higher stability in return of the population flow once the vaccination advances. We've seen a residual amount of the growth that happened in delivery and drive-thru, which should sum up to the constant and gradual return of the sales levels pre-pandemic. In terms of that, the company has taken important leaps in its digital capacity and its capacity to understand the customer to generate efficiency in the restaurants in the back office. We are sure that the pillars of our business based on product quality, experience, use of technology and opportunities for expansion will continue to be key targets for the gain of market share and to have a winning position in the market. Now I would like to talk to you about our results in the second quarter of 2021. Let's go to Slide #3, please. Our net operating revenue reached BRL 557.8 million, a growth of 94% when compared to the same period last year when around 60% of our business was closed due to COVID restrictions. Comparing to the first quarter, the net revenue showed a growth of 1%. In terms of digital sales, which are represented by delivery, totems and app, they once again had -- played an important role in our bounce back and presented record sales being responsible for about 33% of company sales, a growth of 75% versus the second Q 2020 and 15% versus the first Q 2021, even with the gradual return of the population and customers on-premise. Same-store sales reached 6.9% for BKB. In POPEYES, we continue consistent in building the brand, which has been consolidating itself and even with exposure only in shoppings in malls, the same store sales have reached basically the levels of 2019. In terms of financial results, the adjusted EBITDA has reached BRL 10.6 million, an increase of BRL 102.6 million when compared to the second quarter of 2020, of BRL 42.4 million compared to the first quarter of 2021, even with levels -- sales levels which are very similar. This result comes from the advancement in our operating activities combined with the efficiency brought about by digital efforts and by the performance of these channels in the quarter, which allowed the company to take back their positive levels -- positive EBITDA levels. Besides that, with the improvement in the numbers in this quarter, we had a significant improvement in cash as well as higher efficiency in costs and SG&A expenses, consequence of discipline in the rigid cost control in the company. With this, I would like to pass the word to my partner and CFO, Gabriel Guimarães to give you more details on the company's performance. Gabriel?

Gabriel Guimarães

executive
#3

Thank you, Iuri. Good morning, everyone. Let's go to Slide 4, please. And we see that throughout the second quarter of 2021, the company opened 8 stores, 10 openings of which were BK same-stores, 1 BK franchise and 4 POPEYES besides the closing of 2 franchises. With this, we closed the second quarter of 2021 with a total of 919 restaurants, of which 617 are same-stores of the brand's Burger King and POPEYES and 202 franchisees from the Burger King brand. Going to Slide 5. As Iuri said, our net operating revenue reached BRL 567 million, a growth of 94% when compared to the same period last year and around 60% of our operations were closed at the time. In the second quarter of 2021, we had approximately 40% of the restaurants closed in April with the reopening at levels close to 90% throughout May and June, but still with restrictions in operating hours and number of people. At the beginning of the quarter, in a scenario of strong restrictions during the first week of April, at the time where we were operating to levels close to 50% of sales compared to prepandemic levels, as you can see in the right-hand corner, we saw a quick recovery throughout the quarter getting to the end of June to levels close to 85%. This bounce back came from the loosening of the restrictions and advance in the vaccination curves and the consequent improvement of the urban mobility indicators, which have strong correlation with our business. The slow recovery of the flow in the malls, where we concentrate over 60% of our business besides the continuous growth of the digital channels, this was -- they were important for us to retake our growth. And we see that with the loosening of the restrictions and a higher portion of the population vaccinated, we went into July with sales levels close to 93% when compared to the prepandemic levels, which reinforces our quick progress as the scenario becomes less restrictive. Our free standings maintain their resilience and sales with a high in the quarter when compared to the second quarter of 2020 and also when compared to the second quarter of 2019. At POPEYES, we continue consistent in building the brand, which has been consolidating itself well. And even with the unique exposure in malls, the sales levels in same-stores have reached the same levels as 2019. Going to Page 6, we see the strong consistent growth of digital channels, which, in the last 10 quarters, grew at a CAGR of 30%. And these channels represented by delivery total and app represented record sales in the quarter totaling BRL 167 million, around a high of 85%, which represented 33.33% of the company revenue. Compared to the first quarter of 2021, the digital sales represented a high of 15.5% with a growth in all channels. Going to the next slide, we have more details on these channels. Delivery sales had a high of 15% versus the second quarter of 2020, showing the resiliency even with the standard sales coming back at the balcony. And we've brought in a new last mile partner specialized in food, and we are operating with them in 60 restaurants of our systems in 20 cities. Additionally, we have worked continually to deliver the best experience in this channel. And as a consequence, we have been able to reach consistently the best assessments from the users in the delivery apps. The self-service totems were highlighted in the quarter with a gain of 10.4 percentage points when compared to the second quarter of 2020, reaching revenues of BRL 63 million. If we compare it to the first quarter of 2021, the channel grew 59%. This result shows the efficiency of self-service in the stores improving the customer experience during their purchase, allowing the company to be more efficient through the use of technology. We closed the quarter with 455 stores with self-service totems. Our sales via app followed a similar trajectory and grew 356%. The engagement level in our apps continues high, with almost 34 million downloads and over 10 million clients recorded, which is fundamental so that we can continue exploring this relationship with our clients. Still in the second quarter, we rolled out the coupons with QR code for 100% of the app offers. And we also launched an app for the POPEYES brand. And our drive-thru, which represented a slight drop when compared to the second quarter of 2020 performance, a period where we had the sales basically concentrated on this channel, it shows a good consistency in this new cycle, which is approximately 2x what we had before the pandemic. Going into Slide 8, we can see the many digital ecosystem fronts we are building through the technology investments that have boosted our transformation. Besides what I've said prior about delivery, drive-thru, totem and app, I would like to now give you a few updates in terms of our CRM, BK Club and our payment means. In our CRM, our identified sales, which represented a little over 10% of the company sales in the first quarter of 2021 that represented over 22% at the end of the second quarter. This growth is fundamental so that the company enrich its database and can offer more and more personalized interactions increasing the consumption frequency with higher tickets improving margins. As far as the BK Club, our loyalty program closed the quarter with 1.1 million users registered and over 38 million points issued, expressive considering that the app has been launched only 6 months. Besides that, in order to improve our user experience, we launched new payment means like PIX and wallets like Mercado Pago payment processors in Brazil. Going into Slide 9, we represented the evolution of our costs, expenses with store sales and G&A. The cost of goods sold reached 39.7% of the revenue in the quarter, a reduction of 580 basis points versus the second quarter of 2020. When we compare to the first quarter of 2021, the drop was of 180 basis points. The pressure of the commodity scenario and our cost structure was partially mitigated by the price adjustments done in our menu architecture with the closing of the platform of 2 4 16 90 throughout the second quarter besides efforts we take into the delivery channels. It's important to say that what we did in revenue management based on the use of data, understanding of the consumption habits, they have been well absorbed by our clients, and we have sought a good balance between volume, profitability in a consistent manner. Besides that, as part of our CRM strategy, the company closed all of its open coupon offers, which reduced the massive exposure to discounts and started to convert clients in a more efficient manner. And now expenses with store sales, excluding depreciation and amortization, reached BRL 306 million in the second quarter of 2021. This result represents a drop in approximately BRL 25 million versus the first quarter, which is aligned with our digitalization strategy of the operations, generating higher efficiency in our restaurants. A high of 35.9% compared to the second quarter of 2020 is explained by the benefits of the Law 639, I believe, and restaurants closed over 60 days in that period, which ended up generating significant savings. Still so, if we compare the performance of the second quarter of 2019, even with the strong growth of restaurants in operation, an increase in delivery sales, we were able to reduce 1% our sales with our store sales expenses in the restaurants. Now general and administrative expenses, excluding depreciation, were very -- saw a high of 8.8% versus the second quarter of 2020 due to the effects of the 639 Law of that year. If we compare to the second quarter of the previous year, general and administrative expenses had a drop of 6%. It's important to say that we continue to reinforce our IT team with profiles specialized to support the digital initiative pipeline as quickly as possible. On Slide 10, as we have said prior, the adjusted EBITDA reached BRL 10.6 million, an increase of BRL 103 million when compared to the second quarter of 2020 and BRL 42 million versus the first quarter of 2021, even with levels very close with very similar sales levels. This result comes from the advancement in our operating activities combined with the efficiency brought about by digital initiatives and the performance of these channels in the quarter, which allowed us to take back a positive level of EBITDA. The main piece of the slide shows the impact of the pandemic and it's still significant on our results, but the measures adopted helped so that we had a net loss of BRL 90 million less than the second quarter of 2020. On the right-hand corner, we see that the total gross debt of the company reached BRL 825 million, which combined with the total available cash of BRL 507 million leads us to a net debt of over BRL 300 million. Going to Slide 11, we can see CapEx and the operating cash flow. The total investment of the company reached BRL 61.4 million in the second quarter of 2021, an increase of 62% when compared to the second quarter of 2020. This increase is related to the expansion plan with the opening of 10 stores in the period, like I said prior. Additionally, we maintained our investments in the technology front to support our quick growth. On the right-hand corner, we see that the operating cash consumption was BRL 12 million in the quarter versus the cash consumption of BRL 78 million in the second quarter of 2020, a performance which is much better due to the advance of the operating results. The impact from working capital in the quarter happened due to delays made in the second quarter of 2020, which did not happen in 2021 and the bounce back of the sales. With that, we close our presentation, and we would like to open up for Q&A. Operator, please.

Operator

operator
#4

[Operator Instructions] Our first question comes from Marcella Recchia, Crédit Suisse.

Marcella Recchia Focaccia

analyst
#5

I have 2 questions. If we, in a normal scenario, can we think about operating leveraging with personnel expenses already running to levels superior to the 2019 level, especially due to the efficiency coming from more sales from digital totems, self-service totems? And the second question, just to understand a bit of how the rest of the month of July came about in terms of sales, can we think that did they follow the same pace as the first weeks of June, in terms of 93% versus prepandemic levels? And can we imagine that this will continue to be driven by the freestanding stores?

Iuri de Miranda

executive
#6

Hello, Marcella, and thank you so much for your question. I hope you're doing well with the Crédit Suisse team and your family as well. Let's go to your first question, which has to do with the normalization of personnel expenses in restaurants due to efficiencies, especially those digital efficiencies coming from the self-service totems. We believe that the trend and the growth of self-service totems, as you saw in the presentation between the first quarter and the second quarter, it was very relevant, significant, which helps us quite a bit in terms of performance, productivity. I would tell you that, that is not the only activity. That's not the only digital path that's helping us in increasing efficiency, but we have taken on many other initiatives, which also help in productivity and increasing productivity in the restaurants, not only actually inside the restaurants. I could give you an example. When we say that we want to become a food tech company, there is a restaurant support process where we would spend something around 10 hours to solve 1 specific issue in the digital system -- and in our digital system, it would take 10 hours, imagine that. And through the development of the digital ecosystem, we have placed an AI to do this, and this is making it so that automatically that AI understands that there is a crash in the POS system, and it's been able to solve that issue around 2 minutes now. Just to give you an example of what digital -- sometimes we just look at the end game or just looking at the totems and the apps, but there -- especially for business operators, there's an entire back office support that they get. And summarizing us, we do expect that the self-service totem continues to make a difference ahead and the return of the food court sales has been gradual, but it still lives well below what it used to be in 2019. That is a very important comment to be made. I mean, the second quarter scenario is a challenging scenario. It is a scenario where we had, especially in April, a good piece of the restaurants affected. A food court, which has been bouncing back, but it's still something around 30% below the prepandemic sales. And with freestanding and delivery at levels way above during the pandemic, what does that say? That says that we see a gradual recovery of the food courts. June was a good indicator, and we saw a gradual return of people, people going back to the malls. But under that kind of environment, we already can deliver better results. So what we see ahead, Marcella, is really a return of food court sales at the same time that we are able to maintain a residual of that, which was a growth in food court sales -- I'm sorry, delivery sales and drive-thru sales. That is the big bet. That's what we're betting on. We have seen that the food court sales have increased and the delivery levels and drive-thru have maintained themselves above prepandemic levels. So that is a bet we have made and it's something we have seen happening. In terms of July, yes, it did maintain the growth, the gradual food court growth, and it's still maintaining. We still maintain the same levels in delivery, and we see the same levels in drive-thru that we saw before. So the performance continues. Looking ahead, I mean, in terms of other countries, we see -- in more normalized countries, you see countries publishing positive sales compared to 2019. Of course, the agility of food court depends on other factors. The vaccination rate here has been growing. And I can give you another number. In July, we still had around 10% of our sales affected by some kind of restriction. And besides the scenario being a lot better than the scenario in April or March or May even, it's still so the number of operating hours was less because you still had to close the restaurants at certain times. São Paulo, which is a huge market and very significant, there's been a loosening now in August where you can expand the number of working hours after -- to after 11:00 p.m., but there is still some kind of restriction. And according to the latest information, they should loosen up restrictions more in August -- in the middle of August. Sorry for the long answer, but the environment is really complex, and I wanted you to really get the whole snapshot.

Gabriel Guimarães

executive
#7

You know, Iuri, I think we went going to digital channels and totems looking towards efficiency. And that's a good way to look at why we did this, but there is a benefit we have seen. And we have seen that in all digital channels, when we think about CRM, the totem loyalty, it's a very aligned to what we wanted to build, we wanted to build this interface. We expected average ticket, which was a lot higher than our average ticket at the store. And the result of all these initiatives has been very positive when we see that our assumptions were correct. And we see that besides the growth of these digital channels, they come with an average ticket, which is significant higher than usual. And therefore, we have been able to, through operating leveraging, which can be very good once we get the traffic coming back to levels a 100%.

Operator

operator
#8

Our next question comes from Roberto Browne, Morgan Stanley.

Roberto Browne

analyst
#9

I also have 2 questions. The first 1 is on gross margin. There was a significant improvement, but still so the margin continues a bit below historicals. You talked about a few initiatives which will help you to improve the margins. What is your expectation of the rest -- for the rest of the year? Do you think you will get back to historical levels or the pressure from commodities that we didn't have in 2019 could that perhaps start to affect you in the future? I just wanted to see how you're seeing that? And in terms of G&A, looking at the slide you showed, it shows a growth of G&A above inflation. And you guys explained how that has an effect -- is affected by the digital initiatives. So what kind of levels do you expect from here forward would be my main question? And what kind of performance are you expecting from the digital apps in the future, the digital channels in the future?

Iuri de Miranda

executive
#10

Well, I hope you and the Morgan team are all safe and that your family is safe as well. Let's talk about gross margin first. Well, we explained this a little bit in the previous question, but let's go right to your question. The scenario continues to be pressure-driven. We continue to see inflation at high levels. In terms of commodities, we did see significant progress compared to last year. And actually in terms of the first quarter, even in a very challenging environment, I am just reinforcing this, guys, because the environment is challenging, of course. But as we had said prior in the first quarter, the company believed that it was preparing to, even in a challenging environment, even if we were caught by a second wave, we find productivity gains through IT and to also make use of our operating leverage and the scale that we have to mitigate such effects. I believe that the second quarter is a good example of what we talked about in the first quarter that we would be doing, the things we said we would be doing. Now going into the second semester, we continue to see inflation impact. But we will also continue to work with scale, with the size that we have, with the growth that we have and the negotiations with our suppliers, every time, any time that it's possible, reducing and mitigating such impacts and trying to seek out more interesting cost alternatives. Digital has been gaining traction. I think that this is the first quarter that you will be able to see in a clear way what we have been telling you all this time. Gabriel has just mentioned that we see the better average tickets. We might get better margins as well from the moment that you're better able to identify your transactions. We said that 22% of all of our transactions had already been identified. And what do we want to do with that? We want better revenue management, the BK Club, which already has 1.1 million users, a program, which has less than 6 months running, and it's generating a traffic increase. And we also see that. Besides the traffic increase, we see higher ticket -- average tickets. These are examples of tools that we have used besides those common ones, like contract negotiations, to help in our margin performance. Going to your second question, we believe that despite all of these headwinds that continue to exist, we should get close. And even though we see better margins than 2020, even better than the first quarter of 2021, we continue in the second quarter, and we will probably get closer to historical levers that we had, especially in 2019 in terms of margin. And as in continuing that answer in terms of G&A, this is something that you mentioned in terms of investments that we have made in technology especially, and which is showing itself in other lines that we have just talked about, like gross margin, like top line, preparing the company for the future.

Roberto Browne

analyst
#11

Okay. Just to understand the G&A, perhaps you'll see levels which are a bit higher because of these initiatives, but with the percentage of the revenue and total margin, you could still see a positive effect?

Iuri de Miranda

executive
#12

Well, we see higher levels of G&A due to one of the investments that we have made. We were looking at the effect on top line that is the main effect that we see. And you also have to consider that we are still not running at sales levels that we had in prepandemic levels, that doesn't keep from having an impact. We have made many controls and many cost reductions, but Roberto, I think it's been very clear, I mean the sales level that is basically the same as the level in the first quarter. We had just a 1% increase, but the EBITDA increased over BRL 40 million. So you have seen that we have tried to be as productive as possible, but we also believe that the company has been prepared and cannot lose opportunities, like I told you, in consolidating the market. We're a company that is ready to take a leap in productivity and efficiency in the future. And if you just think about now and a few costs which might affect that in the long term, I don't think that's the best way to look at it. Therefore, we have a historical G&A. We control our costs, that's proven in the second quarter. But at the same time, we have our heads in the investments that we need to make now in order to consolidate this competitive advantage that we see in the future.

Operator

operator
#13

Our next question comes from Robert Ford, Bank of America.

Robert Ford

analyst
#14

Well, do you think you need to have an add-on to reduce the debt, especially now since you're taking on Domino's?

Iuri de Miranda

executive
#15

Gabriel can help to answer that question, Bob. What do we see? If you look at the operating cash flow now, we reach. Even with low sales compared to the prepandemic levels, we can see cash and operating cash flow which is close to breakeven, and we see that. And we see going above breakeven in the next semester. So the company starts to go back to generating operating cash flow with the return of sales and with all those initiatives that I mentioned prior. Looking ahead, in terms of Domino's, like we said during the time of our partnership, we saw a huge opportunity for growth. But at a CapEx level, which is less than the CapEx level required for a Burger King or a POPEYES, the sales level is less, but the CapEx is less, too. And there is a very interesting CapEx sales ratio, but it's a business that doesn't consume cash, lots of cash, when you incorporate it into the Burger King business and POPEYE business without -- because of all the synergies that we can generate. Gabriel, do you want to say anything else?

Gabriel Guimarães

executive
#16

Well, us having increased the capital at the end of last year was essential for the company to go into 2021 with the adequate capital structure and what we have planned to invest today when we think about at a net debt scenario of the company running close to BRL 300 million, that's well balanced with the cash generation historicals and the leveraging historicals that the company has seen in the past in normal conditions. And as we see the operating scenario going back to norm, the operating cash generation will be able to balance out a good part of our investment activity, even when we think about a scenario of having more brands inside our portfolio.

Operator

operator
#17

Our next question comes from Galdino Falcao, Goldman Sachs.

Galdino Falcao

analyst
#18

One of my questions has been answered. But in terms of expansion plan, how should we see your expansion in the second semester?

Iuri de Miranda

executive
#19

Thank you for your question. I hope you're also doing well. We're gradually coming back to our expansion plan, and we're balancing it out with a cost control that we find important and prudent once the restrictions are being lifted. If we compare to the 2020 numbers, we closed the year of 2020 with a net of minus 7. We did a few openings, but we also closed restaurants, optimizing our portfolio. This year, we have the restaurants better prepared. So we believe in a positive net opening balance for restaurants. And in the second semester, we expect to open 10 new restaurants, and you will continue to see more openings until the end of the year, always choosing the best spots, the best cases during this recovery time, not going back to expansion levels that we saw in 2019, but an expansion level way above the expansion level that we saw in 2020. And to be more specific, you will continue to see a freestanding growth. There's the consolidation of the brand in Rio de Janeiro with POPEYES, we opened up in very important malls. We're very happy with the growth. We're very pleased with the POPEYES growth in a market where the brand awareness was very, very low. I don't know if you remember, we started in São Paulo. And this year, we opened up the first stores in Rio. We want to consolidate the expansion in Rio de Janeiro. And certainly, after that, we, in this pilot in real world, start expanding POPEYES into other states, which should start at the end of the year, the beginning of the year of 2022, going into other states markets besides Rio and São Paulo. But to summarize, you will see a gradual return in investment like you saw in the second quarter, but still not at the levels of 2019 since we are still cautious in the balance between investment and protecting our cash.

Operator

operator
#20

Our next question comes from Bradesco BBI.

Unknown Analyst

analyst
#21

I have 2 questions. One is related to the malls. Can you give me an update in terms of your negotiation with malls? Could you tell us about if you think that these mall negotiations are an opportunity, a threat? And in terms of Domino's own production, is the company ready to meet your expansion plan?

Iuri de Miranda

executive
#22

Thank you for your question. I hope you're doing well. As far as the malls, the occupation scenario of the year of 2020 was a scenario that was a bit more flexible in terms of negotiation, honestly, than we are seeing now. Part of that comes from a conversation with the malls due to many restaurants. Sometimes, they're not closed 100% because the restriction rules allowed partial business hours. This is generating higher discussion with the malls than the conversation we had in 2020. We have discussed case by case making our size worth it and also showing them all the growth that our company has seen and will continue to see in our portfolio of brands and that it doesn't make sense for the mall to apply a full rent due to a restriction that's happening. Like I said, sometimes even the business hours are restricted. So the conversation with the malls will continue, and it has to be handled case by case. And in terms of Domino's own production, the production is -- still has lots of spare capacity to expand inside the Domino's production services, only São Paulo and Rio right now and a little bit of Minas Gerais I think, these 3 states, and thus, it has the capability to expand into other states. We're working on that. It is a new business, that's why it's still restricted to these closer states. And this, without a doubt, is an opportunity that we have seen in order to consolidate central kitchens, it's something that we have been working on for POPEYES. We have visited other countries, and we saw that there is a central kitchen, ghost kitchen, with its own production, which brings operating efficiency in terms of procedure, but also a gain because you are -- you start to buy raw materials in a different manner than finished goods. This is in our plans to conclude. And we have a very interesting strategic idea. I mean, if you have a single place where you can do a few central processes like Domino's own production, like we can have in the same place like a central kitchen for POPEYES and even a few procedures which are done in the restaurants, by Burger King, we can also centralize these procedures and thus gain some operating efficiencies. It is in our plans. And just to let you know the production capability would allow for expansion without need for additional investments.

Operator

operator
#23

We now close the Q&A session. I would like to pass the word to Iuri for final comments. Iuri, you may proceed.

Iuri de Miranda

executive
#24

I would like to thank you once again for your presence. I know that this is always a time of various results calls. And since you guys chose to be here and to dedicate your time to us and to ask such wonderful questions, thank you so much for such insightful questions. Me and Gabriel would like to end this call, reinforcing what are our priorities until the end of the year. The first one is that you will continue to see, I believe, now more and more you will start to see what we call digital transformation, the BK Club, which has many points generated. It takes -- it's generating additional traffic and we'll continue accelerating the BK Club. The CRM initiatives towards revenue management. We spoke many times about the importance of this to mitigate the headwinds that we see in inflation, perhaps in the inflation scenario. And making the company more focused so that it becomes a food tech. That is point one. Second point, we talked about this. And you also asked the question about this. You asked a question about organic expansion. And there will be a gradual increase of the freestanding openings and also the expansion of POPEYES in Rio, another pillar that we started last year, actually, we started at the end of 2019; and last year, we sped this up, and we believe that this will bring differentiation to the brand. And it's actually a consequence brought about by COVID, the differentiation of our products with initiatives like a clean menu without conservatives. This is a trend in other markets, and we think it will be a great differentiator -- an important differentiator for Brazilian consumers. And finally, we want to capture the on-premise sales, especially the food court sales. But our ambition is that this happens maintaining a residual piece of the growth that is coming from delivery and from drive-thru. And finally, I couldn't stop keep from saying our priority is our partnership agreement with Domino's, which still has to go through the eye of the Antitrust Agency and The Assembly. And we have no doubt it will be an important revenue stream for the company. Our long-term vision leaves us confident about what we can build in this industry, even facing adverse situations like we have faced since March of 2020. With this, I would like to thank you all and wish you all a great afternoon, and I wish you all well.

Operator

operator
#25

The BK Brasil audio conference is now ended. Thank you for your participation. Have such a wonderful day, and thank you for using Chorus Call. [Statements in English on this transcript were spoken by an interpreter present on the live call.]

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