Adobe Inc. (ADBE) Earnings Call Transcript & Summary

September 14, 2023

NASDAQ US Information Technology Software earnings 64 min

Earnings Call Speaker Segments

Jonathan Vaas

executive
#1

Good afternoon, and thanks for being with us today. Joining me are Adobe's Chair and CEO, Shantanu Narayen; David Wadhwani, who serves as President of Digital Media; Anil Chakravarthy, President of Digital Experience; and Dan Durn, Executive Vice President and CFO. This call is being recorded, and during it we'll go over Adobe's financial results for the third quarter of fiscal year 2023. Our press release, along with PDFs of our prepared remarks and financial results, is available on Adobe's Investor Relations website. Everything we discuss today, including our financial targets and product plans, reflects information as of today, September 14, and includes forward-looking statements subject to risks, uncertainty and assumptions. Actual results could differ materially from what those statements set forth; to understand these risks, please review the factors covered in today's press release and in Adobe's SEC filings. Today we'll cover both GAAP and non-GAAP financial measures. Our reported results include GAAP growth rates and constant currency rates. Throughout this presentation, unless otherwise stated, Adobe's executives will refer to constant currency growth rates, with the exception of per share amounts. Reconciliations can be found in our earnings release and on Adobe's Investor Relations website. I'll now hand the call over to Shantanu.

Shantanu Narayen

executive
#2

Thank you, Jonathan. Good afternoon, everyone. Adobe delivered yet another record third quarter, with revenue reaching $4.89 billion, which marks 13% growth compared to the same period last year. On a GAAP basis, earnings per share came in at $3.05 for the quarter, while non-GAAP earnings per share stood at $4.09 — reflecting increases of 26% and 20% year over year, respectively. Fueling this performance is an extensive and inventive product road map. The improvements we're rolling out throughout Creative Cloud, Document Cloud and Experience Cloud allow us to draw in a continuously expanding user base while providing greater value to those customers we already serve. The thrilling news we shared yesterday builds on that road map. Now that our generative AI features are commercially available and built natively into Adobe Creative Cloud, Adobe Express and Adobe Experience Cloud, we are opening up a fresh chapter of AI-powered creativity for millions of customers worldwide. Across our portfolio of apps and services, we're making generative AI a reality, producing remarkable results and boosts in productivity. Thanks to our extensive datasets, we can build foundation models in areas where our domain knowledge runs deep. During the 6 months following launch, Firefly has captured the imagination of people everywhere, who together have created more than 2 billion images. We see tremendous opportunity to reinvent the content supply chain for every business by connecting our clouds, which makes it possible to deliver personalized, compelling customer experiences. Our approach — making creativity accessible to everyone, boosting document productivity and empowering digital businesses — is propelling our growth in every geography. Through the innovative technology platforms and services we provide, we keep strengthening our industry leadership and pleasing an ever-expanding universe of customers. At this point, I'll hand things over to David, who will tell you more about our momentum in the Digital Media business.

David Wadhwani

executive
#3

Appreciate that, Shantanu. Hi, everybody. During Q3, our net new Digital Media ARR came in at $464 million, alongside revenue totaling $3.59 billion, representing 14% growth compared to the same period last year, powered by momentum across both the Creative and Document segments. Looking at Creative, we're seeing an explosion in digital content creation and consumption spanning every creative category, customer segment and media type. Creative Cloud is the leading platform for creativity, offering a full range of products and services that span every discipline—imaging, photography, design, video, animation, and 3D. We're excited about the momentum we're seeing with our flagship creative products and with Adobe Express, our AI-first, all-in-one creativity app that enables anyone to design and share standout content fast, easily, and enjoyably. Yesterday's announcements spotlighted several milestones in our creative business. First, after an unprecedented beta that produced more than 2 billion images, Adobe Firefly models and the Firefly web app are now available commercially. Firefly supports text prompts in more than 100 languages and allows users around the world to generate content intended to be safe for commercial use. We're going to continue developing and releasing additional Firefly foundation models in domains where we have strong data resources and know-how — things like imaging, vector, video, design, 3D and beyond. Next, features powered by Adobe Firefly have become natively embedded across multiple Creative Cloud applications, including Generative Fill and Generative Expand in Photoshop, Generative Recolor in Illustrator, plus Text to Image and Text Effects in Adobe Express; because of these deep integrations, customers get more creative capability than at any point before, enabling them to try things out, brainstorm and produce in completely novel ways. And third, Adobe Firefly for Enterprise has reached general availability, which means companies can let their creative teams as well as knowledge workers put AI-generated content to use with confidence. Adobe is going to give customers the ability to build custom models with proprietary assets so they can produce branded content. We'll also provide access to Firefly APIs, which lets customers bring Firefly's capabilities into their own workflows for content creation and automation. And finally, we introduced subscription plans that include new generative AI credits, with the goal of enabling wide access and adoption among users. Generative credits work as tokens, allowing customers to transform text-based prompts into images, vectors and text effects, and additional content types will come later. Free and trial plans come with a modest monthly allotment of fast generative credits, which will introduce a large pool of prospects to what Adobe's generative AI can do, growing our top of funnel. Subscribers on the paid Firefly, Express, and Creative Cloud tiers are getting an extra batch of fast generative credits. After they burn through that set allotment of generative credits, there's an option to purchase subscription packs that add more fast generative credits. In Q3, Creative ARR rose by $332 million, and revenue came in at $2.91 billion, which is a 14% increase compared with the same period last year. On the business side, notable developments include bringing Firefly into Photoshop and Illustrator. The beta versions of Photoshop and Illustrator have been downloaded by more than 3 million users. Adobe Express has launched broadly and handles editing plus publishing of designs, videos, images, PDFs, presentations and other content. Express features Firefly-driven Text to Image along with Text Effects. We've seen Express get picked up by millions of people across the globe. New AI and 3D features have arrived in Premier Pro and After Effects — Enhance Speech and Text-Based Editing in the former, and a fresh 3D workspace in the latter. The Text-Based Editing feature in Premier Pro took home the 2023 Hollywood Professional Association Award for Engineering Excellence. With the new Lightroom mobile, you get a direct link to the camera roll plus a streamlined interface, so editing on the go becomes easier. For the Stock business, Q3 was a record quarter, driven by the introduction of new video assets in Adobe Stock and strong product-led growth initiatives. Among the customer wins worth noting are Amazon, Havas, Paramount, SAP, Southern Graphics, Take-Two Interactive and U.S. Department of Energy. Because we're constantly adding new apps and bringing out fresh features across our creative lineup, we announced updated pricing for certain Creative Cloud subscriptions in the Americas and Europe, starting November 1, 2023. Acrobat and PDF continue to fuel the Document Cloud business while also acting as a growth driver for Creative Cloud. Whether it's a contract for a sale, a legal filing or a form for back-to-school, seamless document workflows that work across any device and platform are more essential than ever for all of us to remain productive both in the office and at home. Document Cloud provides document productivity and automation spanning web, desktop and mobile. During Q3, Document Cloud revenue reached $685 million, up 15% year-over-year; we generated $132 million in net new Document Cloud ARR, and ending ARR rose 22% year-over-year in constant currency. On the business side, we saw significant growth in monthly active users across web, mobile, and third-party embedded app ecosystems — which reflects both our widening top of funnel and the traction of our product-led growth strategy. Mobile also performed strongly, underscoring how valuable Acrobat is as a must-have productivity tool on phones and tablets. More people adopted Acrobat and Acrobat Sign through increased link sharing, which supports better collaboration and approval processes. We also improved PDF workflows across Acrobat and Express, so creating eye-catching PDFs is now much simpler. In addition, we launched the Adobe PDF Electronic Seal API — a cloud-based, end-to-end offering that lets enterprises apply electronic seals to PDFs at scale. Among the customers we won were Citibank, GlaxoSmithKline, Emerson Electric, Morgan Stanley, and Volkswagen. Our enthusiasm for the upcoming Figma purchase hasn't faded — it's going to reshape what creativity and productivity look like down the road. Talks with regulators are still ongoing, and we feel good about the strength of our position. Adobe MAX is almost here, and we're eager to share it with you — it's the largest creativity event anywhere in the world, happening in Los Angeles next month. We'll welcome 10,000 members of our global community in person, plus hundreds of thousands more who'll join online. Inspiring creators will speak, and we'll unveil fresh updates across Creative Cloud, Firefly and Express. In closing, we're delighted both by the speed at which new ideas are reaching our Digital Media lineup and by the steady progress we're making on multiple growth opportunities. Now, over to Anil.

Anil Chakravarthy

executive
#4

Appreciate that, David. Hi, everybody. Each organization views digital as a chance to fuel growth led by experience. Having invested time alongside clients worldwide, one thing stands out: they're putting priority on spending for customer experience management technology so they can boost acquisition, engagement, retention and operational efficiency. We're generating revenue expansion in content and commerce, customer journeys, data insights and audiences plus marketing workflows, powered by the Adobe Experience Platform, which shows how robust our business is. Companies everywhere collaborate with Adobe to speed up personalization at scale via generative AI. Through unveiling Adobe GenStudio, we're transforming the whole content supply chain by making the creation-to-activation process simpler using generative AI features and intelligent automation. Now, marketers and creative teams can produce and adjust commercially safe content, which raises both the scale and speed at which experiences get delivered. During Q3, we kept up solid momentum in our Experience Cloud business, reaching $1.23 billion in revenue, which equals 11% growth year-over-year, since more and more enterprises pick Adobe as their reliable partner for customer experience management. Subscription revenue came to $1.1 billion, marking 13% growth year-over-year. Adobe Experience Cloud provides predictive, personalized, real-time digital experiences, spanning acquisition through monetization through retention. We're seeing robust enterprise uptake of Adobe Experience Platform and native apps, such as Real-Time CDP, Adobe Journey Optimizer and Customer Journey Analytics; take, for instance, the Coca-Cola Company, which uses Adobe Real-Time CDP and Adobe Journey Optimizer to unite 98 million customer profiles around the world into one CDP so it can rapidly roll out personalized campaigns and experiences. smart Europe, an all-electric automotive brand, relies on Adobe Experience Cloud to give customers the option to personalize their vehicle purchases by integrating Adobe Workfront, Adobe Creative Cloud and Adobe Experience Manager. Business highlights include: solid momentum throughout AEP and native apps, with the overall book of business exceeding $600 million in the quarter. Adobe Journey Optimizer's book of business grew by more than double compared to last year as customers increasingly push omni-channel personalization and engagement. Ongoing innovation in Adobe Experience Manager, with AEM assets now natively integrated alongside Firefly and Express, letting any employee in an organization create and reuse stunning on-brand content. Expansion of our Workfront business, which shows our capacity to meet the workflow and collaboration requirements of enterprise customers and agencies. In Q3, we brought Havas onto the expanding roster of top agencies standardizing on Adobe for their content supply chain. Widened our strategic partnership with Amazon. Because of customer demand, we'll jointly provide AEP on AWS, and Amazon will roll out Experience Cloud throughout their enterprise. Adobe's leadership in content management systems earned recognition in 3 industry analyst reports, among them the IDC MarketScape for Full-stack Content Management Systems, the IDC MarketScape for Hybrid Headless CMS and the Forrester Wave for Content Management Systems. Adobe also got named a leader in the Gartner Magic Quadrant for Digital Commerce, along with the IDC MarketScape for omni-channel marketing platforms for B2C enterprises. Among the notable client victories are Amazon, Blue Cross Blue Shield of Florida, Dollar General, Havas, Intuit, the IRS, Jet2.com, Lufthansa, Macy's, MSC Cruises, Novo Nordisk, and SAP. Even with tighter examination of enterprise IT budgets, these organizations and others keep putting customer experience management solutions at the top of their priorities. With our offerings, businesses can pursue two objectives at once: bringing in new customers and taking care of current ones, which produces profitable growth. Thanks to our distinctive solutions, history of innovation, and capacity to generate ROI for firms in a range of sectors, Adobe is in a strong position to continue succeeding. We anticipate finishing the year on a high note. Now I'll hand things over to Dan.

Dan Durn

executive
#5

Thank you, Anil. To kick things off today, I'll walk through how Adobe performed during the third quarter of fiscal 2023, point out the drivers of growth across each of our businesses, and then wrap up with the financial targets we're aiming for. What Adobe delivered in Q3 shows what sets us apart — pairing expansion with profit; in fact, here at Adobe, instead of framing things as choosing between growth or profitability, we describe it as an and statement. Delivering both growth and profitability isn't anything new to us — we've been doing it for a very long time, and it sits at the heart of how we operate. It all begins with setting priorities, innovating, and staying sharply focused on execution. That approach comes through clearly in our Q3 results. We're putting money into technology platforms, worldwide campaigns designed to bring in and engage millions of customers, and hiring the most talented people our industry has to offer. At the same time, Adobe is producing better-than-expected margin and earnings, which shows just how special a company we are. During Q3, Adobe brought in revenue of $4.89 billion, representing 10% growth year-over-year, or 13% on a constant currency basis. GAAP diluted earnings per share came to $3.05, a rise of 26% year-over-year, while non-GAAP diluted earnings per share reached $4.09, up 20% year-over-year. Additional business and financial highlights were: Digital Media revenue of $3.59 billion, net new Digital Media ARR of $464 million, Digital Experience revenue of $1.23 billion, cash flows from operations of $1.87 billion, RPO of $15.72 billion as we exited the quarter, and the repurchase of roughly 2.1 million shares of our stock over the quarter. Within our Digital Media segment, Q3 revenue came to $3.59 billion, representing 11% growth year-over-year, or 14% on a constant currency basis. We brought in $464 million of net new ARR during the quarter — our best Q3 ever — and exited with $14.60 billion of Digital Media ARR, up 15% year-over-year in constant currency. Creative revenue reached $2.91 billion, representing 11% growth year-over-year, or 14% in constant currency. We brought in $332 million of net new Creative ARR during Q3, with solid demand across our offerings. Drivers of Creative growth in the third quarter were: new user growth spanning geographies, customer segments and creative offerings, fueled by innovation and targeted campaigns that draw on insights from our data-driven operating model; excellent top of funnel performance stemming from viral community excitement and the success of our product-led growth strategy, which pushed traffic to Adobe.com; single app subscriptions for Photoshop, driven by interest in the magic of Firefly, Generative Fill and Generative Expand; yet another great quarter for value-added services, including strong customer demand for Adobe Stock; continued customer adoption of Acrobat CC; solid engagement and retention across customer segments; and enterprise success driven by transformational ETLAs spanning the entire Creative portfolio, including CC All Apps for creative teams, Express for knowledge workers, Frame for collaboration, and Adobe Stock and Firefly for content. Adobe posted Document Cloud revenue of $685 million, representing 13% growth year-over-year, or 15% in constant currency, and we brought in $132 million of net new Document Cloud ARR during the quarter. For Document Cloud in Q3, the factors behind growth were: we did well bringing in new customers via our Reader and Acrobat web funnels plus distribution partners, and Acrobat Web monthly active users climbed more than 70% versus the same period last year; there was solid appetite for Acrobat subscriptions across all customer segments and geographies, fueled by targeted offers; monetization from Acrobat mobile was strong, with ending ARR rising above 30% year-over-year in constant currency thanks to product innovation and conversion; and we saw B2B traction, with robust unit demand for our Team offering via reseller and direct routes to market. Now to our Digital Experience segment. During Q3, revenue reached $1.23 billion, reflecting 10% growth year-over-year, or 11% in constant currency. Subscription revenue for Q3 came to $1.10 billion, which is 12% growth year-over-year, or 13% in constant currency. The drivers of Digital Experience growth in the third quarter were: appetite for our Adobe Experience Platform and native applications, such as Real-Time CDP, Customer Journey Analytics and Adobe Journey Optimizer. During Q3, subscription revenue for AEP and apps climbed 60% year-over-year; content and commerce remained strong, with Adobe Experience Manager still setting the standard for enterprise content management; our Workfront business expanded as workflow and collaboration prove essential to an enterprise content supply chain solution; retention rates were robust this quarter as we keep concentrating on value realization for our Digital Experience customers; and transformational platform deals kept up their momentum, with large enterprises adopting our end-to-end suite of applications. On a GAAP basis, Adobe's effective tax rate for Q3 was 19.5%, and 18.5% on a non-GAAP basis. The GAAP tax rate landed below what we expected because of tax benefits tied to the vesting of share-based payments during the quarter. RPO at quarter's end stood at $15.72 billion, up 11% year-over-year, or 13% after adjusting for a 2% FX headwind. Our ending cash and short-term investment position as we exited Q3 was $7.52 billion, and cash flows from operations during the quarter totaled $1.87 billion. During Q3, we signed a $1 billion share repurchase agreement, and we still have $3.15 billion left from our $15 billion authorization granted in December 2020. Taking into account current macroeconomic conditions and year-end seasonal strength, for Q4 we're aiming for total Adobe revenue between $4.975 billion and $5.025 billion; Digital Media net new ARR of roughly $520 million; Digital Media segment revenue between $3.67 billion and $3.70 billion; Digital Experience segment revenue between $1.25 billion and $1.27 billion; Digital Experience subscription revenue between $1.11 billion and $1.13 billion; a tax rate of about 18% on a GAAP basis and 18.5% on a non-GAAP basis; GAAP earnings per share between $3.10 and $3.15; and non-GAAP earnings per share between $4.10 and $4.15. Q3 was an excellent quarter for Adobe, and I'm extremely pleased with how the company is positioned to keep delivering for our customers and investors. We look forward to our investor meeting at Adobe Max on October 10, where we'll take a deep dive into our AI innovation. Hope to see you there. Shantanu, the floor is yours once more.

Shantanu Narayen

executive
#6

Thanks, Dan. Our outstanding Q3 performance at Adobe reflects how exceptionally our team has executed. Not long ago, we lost John Warnock, our cherished co-founder. The genius and the breakthroughs John brought forward transformed the world. He ranked among the finest inventors of this era and served as a source of inspiration for the tech sector. Though his absence weighs on us heavily, I take great solace in knowing how deeply proud John was of the ongoing innovation Adobe keeps bringing to market. As a person who shares John's devotion to product and innovation, I feel tremendously invigorated by the technology platforms we're rolling out, with AI sitting at the core across our 3 clouds, all aimed at delighting customers. Our brand, our technology and our gifted workforce put us in position for a robust finish to the year and sustained expansion in the decades ahead. The finest days for Adobe lie before us. Thank you. We'll now open the floor to questions.

Keith Weiss

analyst
#7

Great quarter, everyone. Dan, I've got a margin-related question for you — really more of a puzzle we've been chewing on. Everyone keeps saying that running generative AI costs a fortune, that inference and training carry really steep price tags. Your team has had a beta going for some time now, with 2 million images generated, and a lot of capability is already baked into the product. Yet your operating margins have climbed, and gross margins are higher than they were a year ago. So how do you pull that off? Where exactly are those expenses landing, so to speak? Looking ahead, once these capabilities are fully released to everyone, how do you expect generative AI to affect gross margin or margins more broadly?

Dan Durn

executive
#8

Yeah, thanks Keith. You're right that this company has a very powerful innovation engine. There were plenty of exciting announcements this week. Still, we've spent a year now working to bring Firefly and the magic of generative AI to life. From an innovation perspective, we're only beginning. For the past 6 months, the beta has been live. And as you mentioned, our customers have produced more than 2 billion images. I realize everyone's aware of this, and we managed to achieve it while still turning in solid margins. But if you zoom out and consider these technologies, we're putting money in on the cost-of-goods side — things like inferencing and content — and on the research-and-development side, including training and building foundation models. David touched on this during his prepared remarks: the image model within the Firefly family has launched, and additional media formats are coming to market too, which means our investments are meaningful. Returning to the way I framed things in my prepared comments, there's a core operating philosophy that has guided this company for years: growth and profitability. Our focus will be on setting priorities, pushing innovation, and carrying out our plans with discipline. That approach is evident across every one of the company's financial results. Looking ahead at how things shape up, I'd point back to the moment we first established our fiscal 2023 targets — baked into them was an operating margin of 44.5%. When you look at the guidance we just gave for Q4 — we've got four fantastic new products, those technologies are now woven throughout our lineup, and there's all the backing we'll provide as we launch them at our MAX conference in L.A., again, to keep momentum growing among our customers — built into that guidance is an operating margin of roughly 45.5%. Given where we stand at the head of this industry, steering the transition currently underway, that mid-40s number is, from our perspective, the right range to use when considering the company's margin structure as we continue pushing this technology forward and maintaining our leadership. We look forward to the Q4 earnings call, when we'll provide further detail on our fiscal 2024 targets.

Shantanu Narayen

executive
#9

Keith, let me take about half a minute to build on that point, because folks like you putting money in want certainty that we aren't holding back on tomorrow. We're putting money into 3D instruction, into video, into fresh imaging and vector formats. So here's what gives us confidence: even as that spending keeps going, thanks to the close eye Dan and his group keep on the rest of our costs, we can keep pushing revenue higher along with cash flow and EPS. That combination, I'd say, sets us apart.

Keith Weiss

analyst
#10

Absolutely. That's really impressive, everyone.

Kash Rangan

analyst
#11

I'm sorry to hear about John Warnock's passing. You have my sympathies. Still, congratulations on the quarter. When we consider the pricing structure for generative AI offerings, which rest on consumption, do you believe these — or rather, how much do you expect the generative AI products to contribute incrementally to the company's future growth trajectory? Then one more for Dan: regarding your Q4 guidance, are you factoring in — it appears largely unchanged from what the Street had expected previously. Aren't we including any room to demonstrate what the generative AI products are capable of? Since they appear mostly additive relative to what was assumed back when you initially provided guidance in fall of last year.

Shantanu Narayen

executive
#12

Kash, perhaps David and I can address the first portions of that question. And once more, for everyone listening, to recap the new offerings we've launched, we've said we have a Firefly subscription. So you're able to use a free trial with a certain number of credits, and afterward, you can subscribe to Firefly. We have Adobe Express, which now comes with an allocation of Firefly; we definitely have the Creative Cloud products along with Photoshop and Illustrator that include it. We have generation credit packs, and we have GenStudio for the enterprise, to be able to handle that. So first, I simply wanted to ensure you all recognize the enormous innovation we're delivering tied to that. And as you're aware, one thing we've done is really concentrate on both bringing in new users, which will be propelled across all those offerings, and also on the price increase, since there's an allocation connected to it for current customers, they'll begin to notice that when they roll over and must renew their subscription. So I just wanted to establish that, and then perhaps I'll have David say a bit about each of these and how we expect that to unfold.

David Wadhwani

executive
#13

Absolutely. Thank you, Shantanu. As Shantanu mentioned, we examine how this affects the business through a pair of perspectives: bringing in new users, which comes first, and then the chance to keep expanding the current customer base. On the side of acquiring new users, we've consistently stated this over the years: our emphasis remains on proliferation. We think there's a huge audience available to us. Net user additions and subscribers stay our main priority. So the aim with proliferation is delivering the appropriate value to the appropriate audience at the appropriate price. When I consider the 4 new offerings Shantanu introduced, I'd say 2 of them are positioned to potentially arrive on the sooner end of that. To begin, on the individual side, Express; it has now been available for more than a year; and the latest version of Express represents a huge leap forward regarding what it can do, covering everything from speed to handling a wider range of tasks past design into video and illustration, into PDF and document workflows. So we've introduced an enormous amount of fresh value, including generative AI within it; so we believe Express will serve as an early signal of the success we're discussing. The next one involves our efforts in the DME business together with Anil and the DX business focused on enterprises, so GenStudio, and allowing the wide base of marketers to truly leverage Express alongside the Creative Studio teams who use Creative Cloud to genuinely speed up their usage and production of content. So in the scope of near-term contributors, we believe that will prove quite significant. We also anticipate that we — while doing this and bringing in new users, we anticipate many new users arriving through the free plans, and that will require some time to build up. We'll welcome them into the Adobe family, have them engage with the products and elevate them toward greater value gradually. So above all, proliferation for new users. The next piece concerns the customer base. And in this area, we're — essentially, the pricing adjustments, just to remind everyone, they carry a gradual effect. We'll kick them off toward the end of Q4, and it will — we're going to launch it in select geographies only. After that, we're going to roll it out carefully across additional countries throughout the coming couple of years. And then of course regarding enterprise customers, the timing for renewals will likely require roughly 3 years because of the multiyear contracts we currently have. All things considered, we view this as a genuinely pivotal point for the way we'll expand the business, though it will require a few years to fully unfold, and we're quite enthusiastic about what it means in terms of attracting new customers into the franchise.

Shantanu Narayen

executive
#14

And Kash, perhaps to pull everything together here, regarding the figures we provided for Digital Media ARR — since you raised that question back at the start of the year, keep in mind that our guidance, I believe, was $1.65 billion. When you look at where things stand now, even with what we've guided for Q4, that's roughly $200 million above that figure — around $1.86 billion, or something along those lines — and that follows the $100 million we guided for Q3 and Q4 back when we gave Q3 guidance. So our confidence remains very strong, and we're enthusiastic about the road map.

Saket Kalia

analyst
#15

Nice work on a strong quarter and guidance. Anil, my question's actually directed at you. Clearly, there's plenty to discuss regarding Firefly within the Digital Media segment, and that's plainly a revenue chance. What I'm curious about is how you view the generative AI road map, or the revenue potential, over in the Digital Experience side of things. We've discussed the content supply chain, I realize, but how are you thinking about what generative AI means for your business going forward?

Anil Chakravarthy

executive
#16

Thanks, Saket. Shantanu and David covered the Adobe GenStudio already, and that has us quite excited. As you mentioned, this is a unique chance for enterprises to genuinely produce personalized content and also drive efficiencies via automation and efficiency; and considering the whole chain enterprises move through — from content creation to production workflow, then activation through DX across all the apps on our platform — we have a unique chance to accomplish that. We've already deployed it inside Adobe for our own Photoshop campaign, plus we're collaborating with a number of agencies and customers on this. So with Adobe GenStudio, this represents a big net new opportunity for us. We're also developing generative AI for additional DX applications too. And at the October investor meeting, we'll provide more details. But we see a comparable opportunity with generative AI to unite the ability for many users across marketing departments and organizations to leverage the Adobe Experience platform and apps, and it will serve as a copilot to speed up the use cases they bring to life; so we'll say more about that during the investor meeting.

Shantanu Narayen

executive
#17

Saket, I think it's worth giving Anil and the team a great deal of credit for what they truly got done in Q3 too. The Q3 wins in the Enterprise really brought in many pieces of GenStudio, in both the Digital Media and the Digital Experience. So of course, with the transformational deals we're discussing, a major portion of that comes from the synergy between the 2 clouds; I just wanted to make that point as well.

David Wadhwani

executive
#18

And if I could just quickly mention one more item regarding the GenStudio efforts that Anil's team has been working on, we have already been putting it to use inside the Digital Media business to launch a number of the campaigns that came out during this quarter. So this is one of those situations where it's wonderful to witness the effect it's delivering for our own business, and that turns into a strong pitch for other businesses as well.

Gregg Moskowitz

analyst
#19

I'd also like to say congrats on a great quarter. Looking at Firefly, the volume of images created over a 6-month span is honestly quite impressive. I'm curious whether you can share more detail, maybe monthly active users or another figure, that would further assist everyone in assessing the gains Firefly is bringing to engagement, to the top of funnel, and so on.

David Wadhwani

executive
#20

Sure. Glad to discuss it; the past few months have been extraordinary. What I mean is, we've shared a couple of points. The first is that the viral buzz we witnessed around Firefly on social media has been extremely helpful, and it has definitely generated considerable top-of-funnel opportunity for us. Beyond that, something that thrilled us was that after we brought it into our Creative Pro apps, mainly Illustrator and Photoshop, we recorded more than 3 million downloads of those betas, the beta applications, which is unlike anything we'd ever experienced. That shows you how eager the existing customer base is for the generative features we offer too; and finally, something we're quite enthusiastic about and of course monitor very closely is what this accomplishes in terms of opening the door to new users who normally wouldn't come to Adobe; and both Express and Firefly, especially the combination of Firefly and Express, has truly sped that up. So it's been great to observe us not only generating enthusiasm among the current base but also seeing millions of additional users arriving who typically wouldn't have come to Adobe for a product and then beginning — and starting their Adobe journey via Firefly and Express.

Shantanu Narayen

executive
#21

Gregg, there are a couple of other possible financial metrics worth mentioning. The first is the Photoshop Single App — I believe Dan brought that up. Even while it was in beta, it ended up generating substantial Photoshop Single App activity, and there are early signs of how it additionally helps retention across the whole book of business. So those two things are likewise solid financial signals of what AI could deliver.

Brad Sills

analyst
#22

Great. I'd like to follow up on something I believe David mentioned earlier during this call — that you're putting a lot of effort into positioning Firefly as the safe choice for content design. I'd really like to dig into that and get a sense of what makes Adobe the safe choice, and what the company is doing to make Firefly, in this new generative landscape, the safe choice for enterprises.

David Wadhwani

executive
#23

Sure. Right from Firefly's inception, our approach to generative work was quite different; we began by examining and building on top of the Adobe Stock collection, which consists of content that is licensed and where we clearly hold the rights to use it. We also examined other content repositories where no usage restrictions existed, and we brought that material in as well. So everything used in our training has undergone some form of moderation and received clearance from our own legal teams for training purposes. What that means is that the content we produce is, by definition, content that isn't infringing on anyone else's brand and/or drawing on content that was never meant to be used this way; that's the basis of what we've done. Naturally, we've gone beyond that. And at this point we've actually — we've been collaborating with our Stock contributors. We made an announcement, and actually, as of yesterday, we finished sending out our initial payment to contributors—people who've been participating and contributing assets for AI training. That group gives us a really useful foundation to build on, so whenever we figure out that we need more training material, we can put out a call to action, asking them for content, and they're able to deliver it to Adobe with everything properly licensed. For example, earlier in this quarter, we realized we needed one million additional images showing crowd scenes, so we put out that call to action. We managed to bring all that content in. Everything that arrives, though, is completely licensed and fully moderated. Because of that, everything we produce can be used commercially without issue. The next point is that this allows us to enter the market and offer indemnification to our customers regarding their use of that content and how it's applied in generated material. Enterprise clients consider this extremely valuable, and we deliver it not only through Firefly as a standalone offering but also by building it into our Creative Cloud and Express apps, meaning the entire ecosystem rests on that foundation. Finally, I'd add that fair generation has been a major area of focus for us. Our aim is deliberate variety in the individuals we produce, and we want to guarantee that what we create never inflicts or leads to damage. Every one of those steps is commercially sound and distinguishes us from competitors.

Keith Bachman

analyst
#24

Yes. I'd like to circle back — David, I was hoping to get your take on what you might call the third cloud, Document Cloud, as we think about the coming 12 months. The intent behind my question is that there's plenty of focus, and rightly so, on Firefly and similar things, and maybe that even extends into Experience Cloud. But does generative AI bring any tailwinds for Document Cloud? Or is it more the case that the current driver is what will fuel growth going into next year? Either way, what are the main things we ought to keep in mind regarding Document Cloud?

David Wadhwani

executive
#25

Yes. To start, we're quite pleased with how Doc Cloud performed this quarter. Our ending book of business was up 22% in constant currency, and that momentum really comes from top-of-funnel expansion, correct? Acrobat on the Web posted outstanding year-over-year growth. We've been quite active in getting Acrobat deployed as browser plug-ins; we've had great success — we've put substantial effort into product-led growth initiatives within the products to encourage link sharing, so that an increasing number of users aren't merely consuming our offerings, but as they pass along links, we can actually bring in additional users and establish growth loops. Signatures has likewise performed exceptionally well. So with this wide-ranging spread of our surfaces being available and continuing to expand in both free and paid usage, it gives us an area into which we can bring a lot of genuinely compelling capabilities. We haven't made any public announcement tied to generative AI directly within Acrobat. Still, I believe it's fair to say you can reasonably anticipate hearing more on that from us before long; and what makes generative AI especially compelling when it comes to Acrobat is the distribution we enjoy with Acrobat. So if Acrobat is — and Reader are put in front of hundreds of millions of individuals every month, our capacity to embed generative AI into their workflows, much as we've managed to genuinely set apart our generative AI work in creative by embedding it into the workflows of creative professionals, I think that turns into the secret sauce behind how we set ourselves apart.

Brent Thill

analyst
#26

Shantanu, you brought up doing well with ETLAs. What is behind that, particularly when there are still some macroeconomic worries hanging around? Are those worries beginning to fade, and is that what's producing the ETLA results?

Shantanu Narayen

executive
#27

Brent, regarding ETLAs in particular, and echoing what David and Anil said, the first thing is how much content is being generated. There is substantial enthusiasm around making sure that with Creative Cloud together with Express, customers can genuinely see what they're investing in their content, and also discover ways to apply AI to automate it, localize it, and bring production costs down. That message is definitely connecting with customers, along with the idea that Express can serve as a productivity tool for each knowledge worker across the enterprise, very much like Acrobat too. Both of those, I believe, are generating a large number of excellent conversations. On mobile — David may have noted in his prepared remarks that mobile has been among the tailwinds we've experienced, Brent. That's contributing as well. Investment aimed at productivity gains is plainly front and center at the moment, and within enterprises both of these fit neatly into that story.

Alex Zukin

analyst
#28

So I've got a two-part question about generative AI. To start, regarding how generative credits get priced — clearly, that's a very progressive approach. And I'm wondering, as things move ahead and you've observed usage of Firefly and inside Express, at least among hobbyists, what should we expect for the 2 groups, meaning obvious creatives and professional ones — roughly how many credits would a standard user or use case probably consume each month? Then, on what you were asked regarding Document Cloud and how generative AI affects that business, given the announced pricing, is it reasonable to assume the coming round of incremental innovation will arrive mostly through new products becoming available? Or ought we to expect more levers enabled by pricing down the road?

Shantanu Narayen

executive
#29

Alex, regarding your first question about our thinking on pricing, well, to begin with, you have to keep in mind how broad all the segments we serve are — that is, our thinking spans K-12 through the biggest enterprise anywhere in the world. I'd say it's accurate that our philosophy was to push greater adoption, so the pricing tied to what's bundled — at least near term for Firefly subscriptions, Express subscriptions, and GenStudio regarding how much an enterprise can obtain — will represent the majority of how we book the ARR. Getting that adoption and usage is where our main emphasis will sit, both for bringing on new users and, with existing customers, the pricing upgrade; that's our approach. We definitely require the generative packs capability, but the key is simply getting everyone introduced to it. A genuine innovation of ours that produced enormous uptake there is what we refer to as this context involving menus inside Photoshop. It's right there in front. You'll soon see it deployed across all the remaining applications. So that's essentially the priority. Let's secure the core subscriptions. Let's expose all of those customers to it, and let's ensure we're addressing what's needed to justify the pricing actions we took. That was basically the priority. On the Doc Cloud side and our view of it, building on what David already mentioned, some of what people truly want to understand is how they can hold a conversational interface with the PDF they possess — not merely the PDF open in front of them, but the PDFs spanning their whole folder, then their entire enterprise knowledge management system, and then the whole universe. Similar to what happens with Creative, where people begin uploading pictures so they can train their very own models inside an enterprise — well, that's frequently a struggle. Now that we've built this to be commercially safe, plenty of customers want to speak with us and ask, "Hey, how do we build our own model?" Whether you're Coke or Nike, imagine them possessing that capability. My sense is the same appetite will emerge around documents, since an enterprise's entire knowledge base tied to PDFs leads them to say, "Adobe, show me how your AI could begin providing services along those lines." So that's how you ought to view the PDF chance sitting in front of us — simply more individuals capitalizing on the trillions of PDFs existing across the globe and being capable of accomplishing tasks. Perhaps the final item I'll bring up here, Alex, concerns the APIs. What we're likewise pursuing with PDFs is that every bit of this can now be reached via APIs. It isn't merely the PDF's context or the semantic grasp of it for carrying out particular workflows — we're beginning to make all of that available too. So with luck, that provides a bit of flavor. You're correct that generative credits were structured more for adoption at this moment; yet we likewise wanted to guarantee that at the upper end, we exercised caution regarding the quantity of generative credits we permitted.

David Wadhwani

executive
#30

Yes, and I’d just like to add one point there, Alex: one of the things we did — first, choosing the generative credit model was a decision made with a lot of care and intention. And as you can probably imagine, the limits themselves were set after very, very careful consideration. Naturally, those limits are set fairly low for users on the free tier. What we’re aiming for there is to let them get a taste of it, and then help them convert. And for paying users, particularly those on our Single Apps and All Apps plans, one thing we genuinely set out to do was try to encourage really widespread usage; we didn’t want people feeling generation anxiety, if you will. Our aim was for them to actually use the product. We wanted them to use Generative Fill and Generative Expand. We wanted the vector creation. We want those habits of usage to be formed. And then, over time, as we bring in 3D, as we bring in video and design and vectors, and as we bring in those Acrobat capabilities Shantanu mentioned, the generative credits consumed in any particular month will keep rising, because users are getting more value from it. So that’s the crucial part. We want people to begin using it very actively right now and to establish those habits.

Alex Zukin

analyst
#31

That's crystal clear, and very well considered. If I may squeeze in a quick one for Dan: regarding that $520 million of net new ARR in Q4, you previously mentioned there'd be some effect from the generative AI products slated to launch this year. Would it be reasonable to think that effect is quite small within that $520 million?

Dan Durn

executive
#32

Yeah, I'd characterize it as a modest impact on the business in Q4. And once more, a quarter from now, when we share our FY 2024 targets, we'll be able to say more about how that shapes up going forward, but modest impact in Q4.

Brad Zelnick

analyst
#33

David, you mentioned opening up Firefly APIs so customers could integrate Firefly within their own content creation processes. Could you discuss what kinds of use cases and ways of making money are involved? And do you see partners also taking advantage of this for their own third-party products?

David Wadhwani

executive
#34

Yes, definitely. What we're aiming for at this moment, for the enterprises and third parties we collaborate with, is to deliver a few different things. First, there's obviously the capability to access via API everything we're developing, enabling them to incorporate it into their workflows and their automation stack. Second, we're giving them the means to extend or train models of their own too. So if — as we said before, our core model, the foundation model, is extremely clean. It produces excellent content, and you can depend on it for commercial purposes. We'd like our customers and partners to have the capacity to expand that model using content that matters to them, so Firefly can create content reflecting their brand or their style. That's why we'll also provide them with the option to train a model of their own. Then finally, and just as importantly, we'll offer some essential workflows that function alongside our current products, be it Express, be it Creative Cloud, or GenStudio too, allowing them to bring together whatever they're working on within our core platform. And regarding how this makes money, you can picture the metering ideas we use for generative credits carrying over to API usage as well; and naturally, all of those will be individually negotiated arrangements with partners and enterprises.

Jonathan Vaas

executive
#35

Operator, we're nearing the hour's end, so let's fit in a final question.

Jay Vleeschhouwer

analyst
#36

Shantanu, for 10 years or longer, a key hallmark of the way you've run your product portfolio has been integration within segments and across segments, especially linking Digital Media with DX. As you're aware, there was a well-known acronym for that. So looking at this latest wave of integrations you've just introduced, including the ones from yesterday, beyond bringing Firefly into the product line and its rapid spread, what internal development shifts have you had to undertake so that you could build these new integrations and new packaging? What's changing in how you operate inside the company? And on the outside, especially for this new generation of products, where are you having to put money when it comes to customer support and helping customers adopt them?

Shantanu Narayen

executive
#37

Yes, Jay — and of course, I believe at MAX too, you're going to see a great deal more of the innovation. First, on the internal side, I'd be failing if I didn't begin by expressing just how genuinely excited I am about the speed with which this company has taken up what AI makes possible, the way we're running all those betas at a scale that, as we've mentioned, has never been seen before, handling the differentiation we're able to deliver, whether that involves how we handle data, grasping the indemnification, the way we place all this AI capability inside the interfaces; and we've already demonstrated that in Photoshop, Illustrator, Express, and also create, the new offering; so I'd say the internal pace of innovation, what we've accomplished, is genuinely remarkable. Compared with many organizations out there, and given that we've moved from merely discussing this to making it commercially available extremely, extremely fast, I don't want to overlook how much effort that required. Internally, I'd say it has truly energized everyone because we are the largest user of these technologies ourselves. What we're doing with the campaigns and with GenStudio that we're using, as David mentioned, our Photoshop Everyone Can Campaign, or the Acrobat's Got It campaign, or how we'll keep rolling out campaigns for Express and for Firefly, everything there is built on this technology. And we use Express daily, just as we use Acrobat daily. So I'd say it has really let us ask whether we are genuinely embracing all of this technology inside the company; and that's been a major shift, because with the Creative products, usage within the company has certainly been extraordinary, but the degree to which 30,000 employees can now use our combined offering, that is very, very different internally. So I'm very pleased with that. So one way that shows up is that every product review we do these days brings in all 3 groups. You rarely get a product review happening where folks from Creative, Document, and the Experience Cloud aren't sitting at the table. That's the first one. The second thing is the effort we've already invested in digital excellence as part of DDOM — that gives us real confidence that, now that we have this breadth of offering, we can figure out how to personalize what we put in front of people. A piece of what drove the success this quarter, Jay, had to do with the fact that the stock and those value-added services — I'd say the digital excellence team, on the DDOM side, has gotten genuinely strong at segmenting our customers and figuring out how to make sure they get the right offering, and now you layer on top of that all the breadth we have across mobile, desktop, and Web. So both inside the company and outside it, this has again been a genuine case of drinking from the firehose when it comes to how we embrace AI. Those are really 2 examples of how we've pulled it off. The third thing I'd mention is that at the same time, internally, we've had to change in a big way — before this, Jay, we might have said, "Alright, we're going to make all of that magic happen inside one of our applications." Nowadays that has to occur not only inside the application, which we've definitely done, but it also has to occur as an API so everyone else can use it. It has to occur as a Web-only playground, which is what both Firefly and Express have. So releasing all of it simultaneously — not just putting money into the model but ensuring it's available across every surface — I'd say that's another thing. And the last thing I'll leave you with: you've watched this happen for imaging. Make no mistake, those same investments — whether in vector, animation, or 3D — all of that video is certainly underway. So the parallelism that comes with asking how we embrace this opportunity, I think that's been another major shift. But it's obvious, since this was the final question before I hand things to Jonathan, that many of the questions have centered on understanding all of our announcements right now and the monetization tied to them. Still, I did want to acknowledge once more that we've delivered all of this innovation at a breakthrough pace, and we'll certainly share more about how we see this playing out at MAX — you'll see us have additional information on the products. And definitely, as we move toward the 2024 targets, you'll begin to see more clearly how and why we think this represents both a chance to grow and a way to bring in new customers. So thanks for being with us. And with that, I'll hand things back to Jonathan.

Jonathan Vaas

executive
#38

Thanks, Shantanu, and I appreciate all of you being with us today. As we look forward, there's a great lineup we've got in store for MAX, which kicks off on October 10, and we're hoping you can be there for the whole conference. During the investor meeting that follows the day 1 keynote, our intention is to zero in on how AI is affecting what we offer customers, along with previews of our technology road map and the ways these innovations broaden Adobe's reach. Because of that, targets for fiscal 2024 will come at our December earnings call. On top of that, we're putting together another investor event at Adobe Summit in March, which will shed more light on our addressable markets and financial performance. We're looking forward to seeing you there. Thanks to all of you, and that wraps up the call.

Operator

operator
#39

Today's call is now finished. We appreciate everyone for joining in. Have a wonderful day.

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