ALSO Holding AG (ALSN) Earnings Call Transcript & Summary

February 20, 2024

SIX Swiss Exchange CH Information Technology earnings 67 min

Earnings Call Speaker Segments

Operator

operator
#1

Ladies and gentlemen, thank you for standing by. Welcome, and thank you for joining ALSO's conference call on the full year results 2023. [Operator Instructions] At this time, it's my pleasure to hand over to Gustavo Moller-Hergt, CEO. Please go ahead.

Gustavo Möller-Hergt

executive
#2

Good morning, everybody. Thank you for being here [indiscernible] press conference. I think the most happy people will be my people. No, they don't know my people. They are great professionals, and we saw that last year. I will share some numbers with you and trying to go a little bit deeper, not as we are going every day because, otherwise, we will stay 2 days here together. To get a little bit insight of what happens last year, I want to share what is the management summary of last year. Normally, we don't talk about turnover. It's like that because they are coming and going. But last year, we had an impact in H2 that we would see afterwards was tremendous. But the great issue here was the capacity of the organization to react to reduce costs. I'm showing the resiliency of the business. We are going there afterwards. And we work on -- the group work on two issues. On the other -- on the one hand, to improve EBITDA with the conditions we have. And on the other hand, we want proof ROCE is reduced. Because at the end of the day, you are having customers which are busy enough, but if you have a problem with the customer that he is not able to pay, you destroy the result of the year in a couple of days. And therefore, it was a trade off constantly, constantly moving. And at the end, I would say that was for me, personally, one of the best years of the company. This ability of reacting, this ability of switching I'm not saying no, but I cannot change the issue in Ukraine. I cannot change the political issues in Germany and Poland. The organization was able to react in showing the resilience, and we will go inside of that. Next page, please. I think for the first time in my press conference, I will go to one issue here is turnover. You see the decline of the turnover. We are talking about roughly EUR 1.44 billion turnover in the year, okay? The nice issue, if you see the 3 business models, you see an improvement in service. That is coming especially through the cloud, especially through the cloud. And the amount of unique user when we put on that, and that is an excellent base for the future because without a functioning cloud platform that is and only for your information, is utilized by different people around the world because we are selling that as a service. This amount of seats around of the world are not included here that are on top. But we said that we are not managing the seats, and therefore, we are not reporting this, okay? And one thing more, that is the base for future growth, but not only the only base, we will go deeper afterwards. But let us look at the turnover and the developing of the turnover in the second half year. Please, next slide. Look at the numbers. If you see, there is -- I wanted you to understand this chart. It's important to understand it. The top is the developing of the sales in the first half year and the second half year. Then in the middle is developing of the sales in consumer area for first year and second half year. And in the bottom is the developing of commercial business in the second half year. Okay. If we see the numbers, you realize that in consumer in the first half year, we were missing already EUR 500 million. It's like that. Why we didn't say, "hey, that will be repeated in the second half year," because maybe I can remember to everybody what was said outside. Consumer is coming back we will have a good performance in the second half year, and you can read the reports of every vendor in the second half year and in every organization. Okay. Nobody was expecting here that we have a small issue in Israel at the 7th of October of this year -- of last year, which is sad and pity, but it's creating, how you say, a reluctancy to buy new stuff. Actually nobody was thinking that we will have a disorder into big economies like the German economy and the Polish economy. And that is our reality. I cannot change it. What the organization was able to do is knowing what is coming and happening it needed to reduce cost. And you see that afterwards, I think Ralf will show that. I want to say thank you for Ralf, he is not more our CFO, but he is responsible for the numbers in the first 9 months of the year of last year, and therefore, I asked him to come because there were people saying, no, there was something wrong there -- no, no, nothing is wrong. We are friends, and he's supporting us, and I like that, and he will make part of the presentation afterwards, okay? You will see that we increased the restructuring volume from EUR 4 million at the beginning to EUR 10 million. That is like that. The nice issue the organization was able to react very fast. What happens in the commercial business? In the commercial business, we had a very good first half year. Flat if you want to say a little bit higher. But the second half year was a loss of more than EUR 300 million, and that is profit out of business. That is a reality which we can discuss it to the right, to the left is a reality and especially coming through Poland and Germany. And you can see that in the annual report, page is at the end, and you have 4 countries and developing of the 4 countries turnover, and Netherlands is either there. And that is what we said it's pity. Important is that you have a structure which is able to react to some changes like that. The issues in Poland and Germany, honestly, we see a positive for the future because Germany showed end of the year that we have right system, separation of powers, which is functioning because the government, the executive said, "I am taking the money from this part." It's not that we didn't have money or the country didn't have money. We take the money from here and the right system said, no, you cannot do that. As I say, [Foreign Language] because that means the democracy is functioning. It's functioning. The same issue in Poland because nobody was thinking that the government will be replaced. And what these guys are doing is incredible. And therefore, we see these changes very positive, not only we because if you imagine that Intel is investing a couple of billions in Poland, and they invest already a couple of billions in Germany that small companies like Tesla are already running in Germany and small companies like Microsoft small, it's ironical. They announced a EUR 3 billion investment in Germany. Why? Because they don't believe in the economy? No, because they believe about the resiliency of the economy. The people are there. And that is what is giving a good move for the future. Okay. Let us go one back. One back. If you see the EBITDA of EUR 280 million and EUR 247 million, is okay, for this turnover at the same margins. It looks too sexy. If we go to the details and Andreas will share with you the details. There are a lot of investments there in the EUR 247 million for the future. But let us remember, when was the year we had EUR 11 billion turnover, roughly was 2019. And why didn't go back and look 2019 was EUR 10.8 billion. And the EBITDA was EUR 198 million. We have now roughly the same revenue but with EUR 50 million more EBITDA or 25%. And I am not even reporting -- I am not making changes about reported and clean and EBITDA reported like it was in 2011. 50% improvement is support to the organization, no discussion. I don't know too much companies within these last 4 years with Corona and not corona and without acquisitions, or big acquisitions made a 50% improvement in the EBITDA. Okay. If we go a little bit deeper, we know that in this EUR 280 million EBITDA, there was EUR 20 million one shot, and we were transparent -- or transparent because very transparent is like a little bit pregnant. It's impossible. You are transparent or not. You are pregnant or not. Okay. We were transparent in saying, hey, this EUR 20 million is coming from one shot that we sold Augsburg warehouse, okay? The operative EBITDA EUR 260 million and we must compare this EUR 260 million, but with a turnover of EUR 12,563 million, that means that we were able to improve the margins and to improve the result of the company with chunk of less turnover, EUR 1.44 billion. But it's great. It's a very good base. To make the same result of EUR 247 million, with the margins of 1.8 of 2019, the turnover should be EUR 13.6 billion. And I'm making only some remembering that everybody is in context about what we are talking, okay? I'm talking about reported. Now going deeper, Andreas will show us what were real improvements. Andreas, please.

Andreas Kuhn

executive
#3

Thank you very much, Gustavo. Also welcome from my side. It's great to have you here. As Gustavo said, I would like to give you and share some insight about the EBITDA, what kind of effect impacted our EBITDA. So for that, again, let's go back to slides. As Gustavo already said, we had EBITDA of EUR 280 million in 2022. EBITDA of EUR 247 million in 2023. The same numbers. You will find here on the very left-hand side, that's the really big bar and the EUR 247 million. So what are now the elements that really impacted our EBITDA to make it a little bit more comparable? Well, the first thing to mention is on the left-hand side, we have a big bar of EUR 20 million. Gustavo just touched it a little bit a minute before. That was an opportunity in 2022. We had a warehouse in Germany, which was not operationally used. And we took the chance to sell this warehouse with a profit of EUR 20 million. So this is what Gustavo was just referring to. It's warehouse sale. It's a really onetime opportunity we had in 2022, which improved back then our EBITDA. So without that impact, the EBITDA would have been EUR 260 million. So in the middle here, you see a lot of the other impacts I would like to quickly touch. First of all, there are 2 elements. It's currency and acquisition effects. I mean you know it as good as I do. Currency, it comes and goes, really depending on macroeconomic impacts and scenarios. So sometimes you win some, sometimes you lose some. On the acquisition effect, it's quite the same. So it really depends on the timing when we get approval from the authorities, from governments when we can acquire companies. So this is something we barely can influence. So sometimes, as we said, you win on the acquisition side, you lose a little bit depending on the timing. So what is really the second key impact which we can influence is the restructuring effects. Here, we have a plus EUR 4 million in 2022, which means plus. In this case, we constantly launch initiatives, small initiatives, in various countries where we try to optimize our cost structure to become better in our processes, we call that operational excellence. And so in 2022, we had invested in our operational excellence, which means it comes always while the investment is with a future view where it gives us a better cost structure, it has an impact when we do the program causing some costs of EUR 4 million. In 2023, we announced a bigger restructuring process -- program in Germany, which on top to this, let's say, baseline of EUR 4 million we had in 2022, added up EUR 4 million cost in Germany, first half that we announced and there was in the second half year because we improved even this operational excellence. So it costed us again additional EUR 2 million, then leading to restructuring effects of EUR 10 million in 2023. This is really the key message on this is when you come to the really middle of the slide. You can see a comparable operational EBITDA, which was EUR 256 million in '22 to EUR 257 million in 2023. That's an absolute EUR 1 million increase, but I think it's more important to notice that the operational margin, and this was already mentioned by Gustavo, it increased from 2.0% to 2.3% which is really a tremendous success of the organization, I would say. And just Gustavo will start with some numbers game. As a CFO, I would like to continue. Just imagine last year's revenue of approximately EUR 2.5 billion. If you multiply that with our operational margin of 2.3%, we would have ended up with EUR 290 million EBITDA approximately. And I think that is really something to look for. So now I would like to hand over to Ralf, who is giving you some insights on our cash position and ROCE.

Ralf Retzko

executive
#4

Thank you, Andreas. Welcome also from my side. Good morning, and thank you to Gustavo and Andreas for inviting me here. It's a pleasure to be here. And I will explain this chart where we are showing the development of the cash of the other group last year. And first, let me see to the free cash flow, which is roughly EUR 350 million, which is new record for ALSO, so it's the biggest free cash flow out ahead in the history. The next biggest was EUR 250 million some years ago. You may say, okay, it could be a little bit easy in a time where the turnover is reducing to meet better cash flow because the net working capital, of course, may -- with maybe reduced also with reduced turnover. But also, as Gustavo explained in terms of operative results, the same comes to for net working capital because now it's easy to look back and say, okay, that wasn't the reduction of turnover. But during the half year 2, of course, it was at the cue where we will end up. And therefore, the disposition and the stock was quite hard to manage. And therefore, the team made an excellent job in situations like is really showing if the instruments are working and monitoring and the details, controlling of net working capital, especially stock was really working perfect. And let's say, the reduction of the turnover may have an impact of EUR 80 million to EUR 100 million of estimation. And you see the at least it's coming from the optimization. And also the EUR 80 million to EUR 100 million, you have to earn that based on good management. Based on this positive free cash flow, we were able to increase the cash position to EUR 660 million, which is also a new record in other time. Hence you have to remember, what you see here in financing cash flow that's in that year, we also spent EUR 50 million in the buyback of shares. We spent EUR 50 million in to pay back some financial debt and we paid out EUR 60 million dividends. So that is the financing cash flow. At the end, based on all that, we were able to increase the royalty to a level of 25.7%, so significantly above the target of minimum 20%. That's about the cash. Thank you very much. And I hand over back to Andreas.

Andreas Kuhn

executive
#5

Thank you very much, Ralf. Yes. As we heard, we have a very strong cash position. And I think strong cash position give us a lot of opportunities. This strong cash position, not something new we already had that in the past, we even increased it. So in the past, what option did we have? For example, we did a very good position to start a share buyback program of EUR 100 million, which we launched in August '22 and finalized in July '23. And on that, purchase of own shares, we already increased the value of 44% or almost 50% in what we invested. So why not to consider that also for the future, again could be a possibility, because of strong cash position. And even if you do that, we still have enough strong cash to further increase the dividend. So the proposal from the Board of Directors to the shareholder meeting in March will be a dividend of CHF 4.80. It is the 12th increase in dividend, subsequent dividend and improving our great track record. So Gustavo, please.

Gustavo Möller-Hergt

executive
#6

Okay. One issue to the turnover can you go back to the second slide, I think? Third, next one. You know, end of the year, we had discussions with some credit insurance companies. You know that we are ensuring everything what we are managing there. And some of these guys reduced the credit limits for some bigger customers. And we took the decision to optimize the business with these customers because we don't want new shareholders to take risks, which are not managed, okay? And I wonder that you are aware about that because it's not the business went down only because the geopolitical situation. It was part of that was done on purpose. It was the management taking these decisions because we can tell stories about turnover increase are done. But afterwards, when somebody is not paying the bill. We have at the beginning of the problem and then you are having a program. And we said, "no way. No way we are not doing." And I want to reinforce that because that was showing the great management ability of the group. The second one, the geopolitical situation is unmanageable because if somebody will say here to me that he was aware that Hamas will go at the 7th of October into Israel. He must be sued because nobody was knowing that. There was a daily report, yes, which was very obvious that something is happening, but because of political reasons, nobody was hearing to this report, but I don't believe that somebody knew that. And that I think is impacting everything what we are doing. If somebody was saying to me that he knew that the Nazi Germany with Hitler government know. You were knowing issues that I was not knowing because it's impossible. It's like Harry Potter looking in black hole. Important is in organization is my management view, the ability of the organizations to adapt and to react to issues which are happening, and they are not able to manage. But not for making a sweet tea for the stock exchange, for making a sweet tea in the sustainable long term for the company. And that is what these guys are doing. I am -- it was a privilege now to work with them. because it's not obvious. Why we are so positive for the business having these numbers to go today? At the end of the day, let me say that in my words, the file is nice. PowerPoint, no power, no point. My view on that. First of all, this business which went out is coming back. It's not that it's not coming back. I was working before in the beverage industry, in the beer industry. And in the beer industry, you have the problem, if they didn't drink today or yesterday, they will not drink double today. In the IT industry different, because IT industry has innovation, and if you want to use the new AI tool, I assume you have an AI tool to look for the share price sometimes. If not, I can give you some recommendations because I am using that. But if you want to use all these opportunities, you must buy new stuff. That means great opportunity for the future. The problem I have, I cannot say you if it will be this Easter or next Easter. But in the next couple of years, will happen, in any case. Therefore, I am jealous with these guys because I'm too old to stay with him. It's coming back, and you have a very resilient company for the future. And the second one, why it is confirming that it's coming back? It's Innovation around this magic world called artificial intelligence, it's not very intelligent nor very artificial. It's a big data analyzing program, but it's helping a lot. For example, Tom Brunner, our Manager Director for Germany and Switzerland, was making last week. In our management conference, we have a management conference, we put 200 managers. 250 managers were?250 managers of the company around the 30 countries. And afterwards, we went to hear from the managers what was good, what was bad. And Tom Brunner was having a conversation with his [indiscernible], over Teams with a Copilot program and I got a report 1 second later. Incredible. Incredible. Okay. Sometimes you have a problem that if the pronunciation is not so good, like if I speak, maybe the content is not so good. I was surprised. What I'm saying is at the possibilities with this new technology, not new. With this technology, which is democratized now because it's available for everybody now. In former times, that means 2 months ago, the IT in the 3, 2 months ago, is former times. The technology was a privilege of big companies. Now imagine what is happening behind it. Everybody has access to this technology. What means that? Business. Okay, you want to know exactly when. I don't know. I was talking in the management conference or the management -- Investor Day a couple of months ago. The sixth issue in this industry every 50 years, a big pragmatical change is coming. The first one was '78 or something like that. Was the democratization of utilization of PCs because at this time, you had the first PCs. You remember? No, you were too young for -- I remember that I was using what is the name of [indiscernible]? I was using [indiscernible]. The second big pragmatical change in this industry was 15 years later, roughly 15 years, was Internet. You remember? Maybe now you remember, I remember when I sent my first PowerPoint page over CompuServe was the name of the company. It took 6 minutes, 1 page. And it was beep, beep. Maybe you heard about that. You were too young for that. You don't know. You are, how we say, Internet aborigine I am aborigine with Abacus. Okay. 15 years later, it was democratization of mobile phones. Maybe you remember it was the iPhone. And imagine what happens in the end of [indiscernible] was important. I have a feeling that we have the same situation now. And that is great, and therefor Andreas I am jealous because I'm to old to get that. But okay, maybe as an old guy, I will use that in my pension. Okay. There is a third issue which made me positive of this -- of the development of the company is the ability of the management to react, to adapt. They have the tools, they have IT, they have SIP. They are constantly investing in that in platforms sometime. In these numbers you have a lot of investments in different platforms. because you must consent is not that I bought something and that thing happens constantly because the technology is constantly changing. If you don't invest, you lose importance for the customer. But last but not least the pipeline we have with acquisitions, which is great. I cannot be specific on that countries. And I know, Andreas, you want to know that, but it's impossible. It's -- I cannot share with you, but the pipeline is full. And the company and the team -- not the company -- shows the ability for integration. A lot of these numbers is because of the ability of integration. Therefore, I foresee a very, very bright future for the company. Andreas, please share with us. You are the new gen.

Andreas Kuhn

executive
#7

Yes. Thank you very much. Taking up the ball from Gustavo about the good outlook in the future. So our we are convinced to change our guidance. So again, in 2023, we had EUR 247 million EBITDA and the brilliant ROCE of 25.7%. So now for next year or for the running year, 2024, we aim for an EBITDA, which is in the range of EUR 265 million to EUR 305 million. That's the same guidance we gave last year, but we increased the guidance for ROCE from 20% or above 20% to above 25% due to our strong capital management and in the belief in the EBITDA of 2024. For the midterm, which means 3 to 5 years, we see an EBITDA in a range of EUR 350 million to EUR 450 million and the ROCE even higher than 30%. Of course, if there are major acquisitions, Gustavo just told a bit about the pipeline that would, then be considered again. But this is as on a stand-alone plan the ROCE target we have for the future 3 to 5 years. So thank you very much.

Gustavo Möller-Hergt

executive
#8

One comment to that because I know how complicated is to interpret the midterm targets on that is 3 to 5 years. In 2019, we gave -- 2020, we gave a target with percentage of EBITDA margin. We will start already 2 years later. I want that you are clear. We are not [indiscernible]. We are continuing [indiscernible] what we are saying. And we are foreseeing that this future is coming. Thank you very much for this last 13 years -- 14 years? Was great privilege to work in the industry and the operative. That is my last one. Believe me that the initial generation is already prepared is there. We were discussing. I want to see already the next EUR 15 billion, EUR 20 billion on the table. Thank you for your questions, please.

Beate Flamm

executive
#9

[Operator Instructions] Anything to start off from the room? No, maybe they are in for the [ gib fillet ]. So first question, which is regarding the past, when were the structuring costs of EUR 4 million 2022 recognized in the first or the second half of '22 in the first one?

Gustavo Möller-Hergt

executive
#10

In the first one. I saw that is your question.

Beate Flamm

executive
#11

Indeed, it was.

Gustavo Möller-Hergt

executive
#12

The first one.

Beate Flamm

executive
#13

But there are a lot of questions also from Claude and the pity you're not here today, Claude. So the first one, looking at the operating momentum in 2024, should we expect already to see EBITDA growth in H1 '24? And should we expect a return of growth for supply and solutions in '24?

Gustavo Möller-Hergt

executive
#14

Let me say that it's a tricky question because I don't believe that somebody can answer that in a professional way. And then I tell you why, nobody was expecting February 2022. Nobody was expecting October 2023. And therefore, what we said in '22 and maybe you remember is we are opening the bandwidth because we don't know what will happen. And if somebody is able to say that, I will congratulate him, but I will not believe him. Was it impossible? Do we know if it's a third war coming in the next couple of weeks? It's difficult to say. What I can tell you, if something happens, we have the organization to manage it from the EBITDA and ROCE perspective in the negative or in the positive way because we have capital to invest. That's important. But if you want to have a, I say every time Harry Potter here to see in the future, we are not [indiscernible]. Definitely. And if you want to hear something else, it's okay, but I will not recommend you to believe it. Invest in organizations and that is what I am doing privately, which have the ability to adapt soon. And we said that a couple of years ago, maybe you remember, the amplitude and frequency of changes is getting bigger and bigger. You remember that? That was in corona times. If you will remember, I can tell you which page of the yearly report. It was my letter to the shareholders. The amplitude, that means the intensity, and the frequency the speed of changes is getting bigger and bigger. And at this time, we were talking about corona. We were not talking about war. Now after 2 years, we have 2 new wars in the world. Do we know what the Chinese government will do in Taiwan? Or let me ask different, when? Do we know what is the impact here? We know which buttons we must press that we know. Okay. Sorry, I don't want to [indiscernible]. Maybe exactly the opposite will come, and I told that last year, and I make a nice picture. Imagine Mr. Biden kissing Mr. Putin, we will have an incredible developing of the market because everything, all the tensions we have and all the discussion in relatively small countries like Germany and Poland will become not very important, and we will have trust of companies of consumers to invest. And therefore, I'm saying let us be able to react but not to say, "Hey, I know exactly what will happen." Sorry, Claude, I cannot say you something, I don't know, and I assume you don't know.

Beate Flamm

executive
#15

There is one question in this context coming from Andreas. What will be ALSO's direction of geographical expansion given the uncertainty in Eastern Europe?

Gustavo Möller-Hergt

executive
#16

Given the uncertainty in?

Beate Flamm

executive
#17

Eastern Europe.

Gustavo Möller-Hergt

executive
#18

Andreas, let me say that in my words, I don't think we have an uncertainty in Eastern Europe. We have an uncertainty in the whole world. We don't reduce that to our region because we have a global conflict. That is number one. Number two, the geographical expansion is clear. We are not moving from the approach we had a couple of years ago. First of all, we are having some, I would say, black spots -- I am not able to use the word black because I am black, sorry. Spots where we are not, I think I'm learning from [indiscernible]. Spots where we are not working in Europe. And yes, we are working to do acquisitions there, no discussion. Then we announced U.S., we are moving to the U.S. It's no discussion. It's not only an issue of business opportunity. It mainly an issue of survival because if tomorrow, mega will come back, we were not surprised that American companies will make only business with American companies. And for that, we need a solution, and we work already on that last year. And the -- we believe, and therefore, we have already people working there that in North Africa, we have a great opportunity under consideration of compliance rules because that is one of the issues there. I was leaving Cameroon 2 years, therefore, I know a little bit how complicated it can be. I learned there what is the word joint adventure, and I learned the principle of a repository at the beginning, the European partner had the money and the African partner, the know-how, after 3 years was exactly the opposite. The European partner had the know-how and the African partner demanding. It's a complicated countries where we must take care, but we have the experience and we have people already working. They were working in Africa now, and we have either a small operation there, we are moving without stress without pause.

Unknown Analyst

analyst
#19

Stefan Gaster Stifel. Predictions about the future are difficult, yes. But simple question from my side. Can you just share the basic assumptions how you arrive at your mid-term targets? I'm not aware if you, in the past shared some assumptions on this side. I mean, basically, just upgrade it bit.

Gustavo Möller-Hergt

executive
#20

Yes, I can do that. I cannot give you -- I cannot -- I can't give you the numbers, but I want to avoid tomorrow discussions if there is EUR 5 million more coming from there or from the other side. It's quite simple.

Unknown Analyst

analyst
#21

We just want to know what's going back to the as a Service cloud-based business and the elephant in the room is what's coming from the incremental AI opportunity?

Gustavo Möller-Hergt

executive
#22

Okay. Let us begin with the traditional business solutions and supply. Only if we recover the turnover, which is there, which we will recover and we will overpass, for me, not a discussion, the discussion is when, okay, it's 3 to 5 years. With the margin we have today, you can calculate how much is coming out from there. It takes seconds. Seconds, we have operative margin, which is 0.3% better. We cover the business, then you are already at the bottom of the targets we are putting there. Second, we have a program -- sorry, that I sit down, but I was not feeling very -- the second one is margin optimization. The margin optimization is not complete. It's something to do there, and the teams are working on that. Okay. What I was not expecting before. but I am telling you very clear that artificial intelligence will bring an acceleration to our margin optimization. It's an acceleration. You want to know how much? I cannot give you exactly the details because artificial intelligence is at a very early [indiscernible]. But for example, what I talked about Tom and the report Copilot making seconds is changing the whole world because that means additional improvement of margin but accelerated. I want that we hear that. That means there is room there. Then we have a couple of digital platforms that are not mature, let me say that. And not mature means for me, opportunity of business. I am telling that negative, but it's very positive. For example, Internet of Things. The adoption of Internet of Things is not there what it should be. And our activities there were a little bit how you say, from the share of mine point of view, at the end of the prioritization because of EBITDA and ROCE improvement because of the sales in last half year, share with you, but it's a big opportunity. And here, one time, we are talking about incremental business. It's not like in the Claude right pocket, left pocket because you change 2 licenses for cloud licenses. Here, we are talking about incremental business. Talking about that, let us talk about artificial intelligence. That is either incremental business because nobody was thinking that this monetization is coming on top. And therefore, we are very, very motivated, bullish, call it whatever you want, to develop this business forward. Andreas, what was the calculation of what is the additional monetization per seat for artificial intelligence? Give the number -- not in the amount of seats. What was the additional monetization? What EUR 1,000?

Andreas Kuhn

executive
#23

At the lower range, it was EUR 800 per unique user per year. On the upper range EUR 3,400. But in our annual report, we -- I'm a conservative guy, as I said stop it with range, let's use the lower range of EUR 800.

Gustavo Möller-Hergt

executive
#24

That's a chunk of business. And this additional, it was not existing. It's not that now we were using artificial intelligence. Now I am using per cloud. It's on top. And then acquisitions, and acquisitions, it's clear the acquisitions we are doing is more traditional business or technology-oriented business. And then if it's traditional business, we put all the platforms, all the margin improvement on top, but that is and then acquisitions. And if we calculate together, you will be maybe a little bit higher than the over range. You know why? Because Andreas is a very conservative guy, and I like that. That is the reality.

Beate Flamm

executive
#25

There is one interesting question from Peter.

Gustavo Möller-Hergt

executive
#26

Every question is interesting. Beate, please.

Beate Flamm

executive
#27

He says, well, share price is down today would that change your consideration for potentially announcing another share buyback given our positive outlook for the future?

Gustavo Möller-Hergt

executive
#28

Let me say that in my words, share price is a function of different variables, dimensions that I cannot manage. The one is these reports, which are coming before we announced the results, which behind me, I respect your industry, but for me, it's making a little bit of noise, why should somebody write 2 days or 2 weeks before, a company is announcing results, what he are foreseeing from the results. My opinion, complicated. But it's okay. It's your industry, not mine, and I respect you. But there are a lot of issues like what happens with the country, what happens with the interest rate. If the interest rate is going up, the share price of the whole industry is going down, not only mine. And therefore, I am very clear, is it [indiscernible] or I don't know who is announcing 0.5% more. I can do, I can present EUR 500 million EBITDA and nobody is reacting because they are not interested. And then you have all the discussions, okay -- but the models of the gurus here, [indiscernible] guru, [indiscernible] guru. Yes, they have different betas, different cost of capital, different approach of strategy. Okay, I respect that. It's no discussion, but share price is something which I cannot manage because there are a lot of different variables, which I am not able to manage. It's impossible. Because I don't have friends in the ATB. And if I will have friends, either they will not react because they are talking about micro-political decisions. And that is your decision, not mine. Okay. Second, we announced already that we want to make a buyback of shares. You know why that is? Because we believe in the business and we show that the business is going, I put the EUR 280 million out. Forget it, I don't take care of about that. And you know we had very nice due diligence for us to buy their own shares because the best company we know is ours. Very easy. I'm not saying no, I am not saying when, and I am not nervous because our share price is going down. Okay, please. I cannot manage it. And that is not our legacy. I think it's important that we know they have a lot of [indiscernible], and we must be aware about it. Please.

Unknown Analyst

analyst
#29

[indiscernible] from AMG. Can you explain us how you will organize the responsibilities when you are doing other things in [indiscernible]?

Gustavo Möller-Hergt

executive
#30

No. Very short question, very short answer, no, because the company is paying me till May, and I don't want to be not until April, and I don't want to be a tiger without teeth. You understand that. We have still a lot of negotiations with small companies like Microsoft and we are getting some contracts and HP. And I don't want that the feeling is, "Hey, there is a guy coming for representation to bring the, can you tell me what's the name? No. I will not do that. Okay. What I can say to you is we have a very, very strong organization who will take care about this company. And I am very clear, I am not going. I will say as what is the name, [ thermal ] it sounds crazy [indiscernible] President. Okay. And I will help the team to maintain and to develop the success. But we have already know exactly who will be the team, how will be the organized, who will be the CEO and will they thought already everything only will announce that at the 21st of March for the general assembly. And I will invite maybe part of the team or the whole team because I want that they present themselves to the shareholders. They are not bad I can tell you. [indiscernible] And I will be not because there was a discussion last week. You will be active [ ALSO ] president. No. I will be a normal [indiscernible] President. The team will to push the developing of this company in the future. And I'm sure they are by far better than both of us, by far. Otherwise, I will not choose it. Do you think I want to have interruptions when I'm playing my violin? No.

Unknown Analyst

analyst
#31

I have three questions, please. Maybe the first one is an easy one. Can you explain us what happened to pricing last year and whether that had an impact on the top line, you're talking about the top line? That's the first one. Second one is you did a good job on the cost side protecting your margin. But what's going to happen if the business picks up again? Is that -- is there a huge operating leverage then around? Or will you be forced to also increase the cost again on the upside? And the third one, please, if you could be more specific on the operational excellence, what do you plan to do on the logistics footprint and maybe whether there are costs related to these actions in '24, please?

Gustavo Möller-Hergt

executive
#32

Okay. The most difficult one is your first question. Because pricing is you know is a more dimensional mathematical model, extremely complicated. extremely complicated. And having over 120,000 SKUs, imagine what that means. And having over 65,000 buying customers, imagine what it means. And we, we not -- I am not we. The team was able to develop a matrix where they are constantly taking opportunities about pricing. They made some projects with gurus about pricing [indiscernible]. And the interesting issue is I am coming from a very simple industry. And there, it was very clear, you increase the price. Done. Here, its' not like that. because you have these different topologies. You have different programs of the vendor. You have the currency issue. You must constantly having system taking care about that. It's clear if there is an interest rate increase, we must increase the prices. But it's not a bottom. It's not from one day to other. It's not like argh we increased price. It's not well understood the complication of an industry like that with prices. It's not a digital process, let me say that. It's not all in one. And the team is constantly taking care about that. You have this price sensitivity analysis. No, if you increase the price to one point when then you begin to reduce sales, and then how you know that you are losing the sales and they are going to other because that is happening today, but you get the report in a couple of months or a couple of weeks? It's a very, very sensitive issue, therefore, for me, the most difficult question. Your second question.

Unknown Analyst

analyst
#33

Yes, overall, there because of high inflation, is that and the reduction of inflation, was that on average was that the negative effect from the top line or...

Gustavo Möller-Hergt

executive
#34

No, no, no. The issue I'm talking is -- the issue -- the turnover you see there is a matrix about 100,000 of products. They are sold over 65,000 customers, and there is changing constantly in different countries. And you cannot say I press the button and it's going up or it's going down. It's not realistic. And if somebody is telling you it's possible, maybe he's selling only 1 product in 1 country and they have only 1 variable like I was in my former job doing. I believe that. Here, impossible, impossible. If you are not able, it's the responsibility of the team to put that into the cost structure. Okay. resiliency or scalability of the business. The reductions these guys did the team did, are cost reductions which are sustainable for the future with a big flexibility for scalability. You understand? That means if you say the costs are going up, if the base company, I don't know, then you will see the increase of this company but not for the normal business. No way. There is scalable. We are talking about IT systems, which are behind and process mapping systems, which are there. Operational excellence. Embedded in operational excellence are different impacts into the P&L, okay? Let us begin with an easy one, pricing. What is pricing? Management of pricing is operational excellence. Second one, a little bit more complicated. Personnel costs. To manage the personnel cost is operational excellence. But it's not you are reducing people about -- no, no. It's a little bit more complicated because you must get the attractivity for the young generation to get the right people. Therefore, we are using, since a couple of years, an artificial intelligence-based to get the best talent. It's not [indiscernible] if you want to write an article or something like that, I invite you to see how the team is working with that, which I'm impressed. I say, "Wow. My generation was impossible." My generation, you send the CV in a paper with a picture and you wrote that. And now for this new generation, everything is different now. And I was surprised last week, I got the information. I was not aware that Microsoft issues in the same program based on artificial intelligence to get access to talent. Very important. And hiring the right people with the right contract is part of operational excellence, operational excellence is not only to reduce the cost. Here, you must invest. Because sometimes people hear operational excellence, sky is concept, sky concept people speaking German, they understand what I've tried to say. That is not operational excellence. It's to hire the right and to motivate them to get the job done. The operational logistics, my favorite, Beate, she still reports logistic at CO2 emissions.

Beate Flamm

executive
#35

Which we have reduced, by the way.

Gustavo Möller-Hergt

executive
#36

Yes. I know. I'm more than happy because you know why I'm techy and I have 2 sisters which are ecological sisters and they are every year reading the report. You did well with CO2 emissions. I don't know how good emission with this. I am very honest. Sometimes I am shocked about how very complicate issues are told to people and they're making politics with that. But it's okay. I am a stupid engineer. I cannot change that. The interesting thing is you are able to improve logistical capabilities and infrastructure under consideration of CO2 emissions. That means you reduce the amount of warehouses, the space there. You know what I like? Small warehouses. You know why? Because they don't have space to put inventories on that. I love them. Mr. Tom Brunner, anytime Tom is here, every time, reduce the warehouse, because that means improvement of ROCE and inventories, very easy. Sometimes people are observing contradiction. And here, exactly the opposite. And that is exactly what we are doing. We invest in Finland. We invest in Poland. I think you were -- Michael was visiting our warehouse in Poland. We are investing in Germany in Netherlands because we are optimizing the structure. Joe, if you are coming to a warehouse and you see, for example, that the picking area, that is a definition of gurus in the logistical area is not the right one, then you must change the structure. But sometimes the building is not giving you the opportunity to change the structure. And that is what we are working without face and without posts, deciding where to do that, what is the nice one, what is less -- okay. Now you have the typical triangle in logistics. You know this triangle? It's cost, operative costs, transport costs and depreciation and amortization for the building. Yes, we can build a logistical operation in Afghanistan, in Kabul, but I assume that the operative costs will be very low, but I assume that the transport cost will be very high. And then we have the CO2 emissions. Why I'm telling you that? It's not a 1 shot. Now I reduce cost and it's done. Honest, we have a team which is constantly working on that. What is the operational excellence there? Not only the result either that we are working on that. That is operational excellence. To ask yourself, what can you improve? And my team, they now knows me that I am [indiscernible] is constantly improving Beate, 30 versions of some constantly doing this. That is operational excellence is an attitude with great results. Nothing more. Very good question very deep getting in my philosophy of management.

Beate Flamm

executive
#37

Unfortunately, we are way over time. So for you in the room, please ask the question then in the one-on-one. In a minute, we can do it. But for the transmission, I'm afraid that's all the time we have. You had 10 minutes of, Gustavo, bonus time, and there were quite a few people who said, both to you but also to Ralf, thank you very much for the great job that you did in the last 13 years. So thanks.

Gustavo Möller-Hergt

executive
#38

And you, Beate, Thank you very much.

Beate Flamm

executive
#39

Thank you. Thank you, but we can go on internally, of course.

Gustavo Möller-Hergt

executive
#40

Thank you.

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