BILL Holdings, Inc. (BILL) Earnings Call Transcript & Summary

September 10, 2025

US Information Technology Software Company Conference Presentations 35 min

Earnings Call Speaker Segments

William Nance

Analysts
#1

All right. We are going to kick it off. Next up, we are very fortunate to have Rene Lacerte, here, CEO of BILL. Rene founded BILL back in 2006 and we are very happy to have you at the conference where I don't know how many years running. But thanks for joining us again.

René Lacerte

Executives
#2

You bet. Glad to be here, Will. Thank you.

William Nance

Analysts
#3

Okay. So look, just to kick things off, the last 4 to 5 years have been a bit of a journey. You have continued to grow the customer base very consistently across both the accounts payable and the spend and expense side of the business. ARPU dynamics have been much more choppy. And I would say that's largely due to the macro dynamic we've seen spending pullbacks across the customer base as well as some of the monetization trends on payments slowing down during the kind of choppier macro. So I'd love to hear your perspective on when you split out sort of the structural growth in the business, versus some of the more recent cyclical impacts. Where do you kind of draw that line? And what adjustments have you made to how you're thinking about the business from what we've lived through in the past couple of years?

René Lacerte

Executives
#4

Yes. Thank you. I think the first thing I'd just start with is that we just see a massive opportunity in front of us. So we see any of the things you're talking about being more cyclical and external than actually anything else. And so for us, the cyclical things that have happened, supply chain constraints, recession fear, pace of public policy changes, more cost conscious large suppliers, these are all kind of external factors and when we see the business, it's 15x in the last 6 years. It's doubled in the last 3 years. We just have a broad portfolio of payment products. So when we think about how we can control the future, it's going to be to leverage the broad portfolio of payment products we have to leverage the customer acquisition vehicles we have and we just have tremendous assets on both fronts. So when we think about the customer acquisition, the capabilities we have there, the ecosystem that we've built, the direct capabilities, the accounting channel, when we think about the payment capabilities, everything from international payments to our most recent product supplier, Payments Plus, to allow suppliers to participate. So we see just a lot of opportunities for us to kind of continue to enhance and combat, if you will, the cyclical experience with all the things that we're doing inside the company to grow the business. And so that's why I pointed out that, a, in the last 3 years, it has doubled, the revenue has doubled. We have actually continued to make great progress in the operating margins of the business. In the same time frame, we've increased profitability by 19 points on a non-GAAP basis. So lots of opportunity, and we'll take the external things, and we'll manage that with adding more capabilities on the platform and bring more customers into the experience and bring more capabilities for them to optimize their financial operations.

William Nance

Analysts
#5

That's great. So okay, last week, BILL announced a $300 million share repurchase authorization. And you also had a press release where you committed to delivering shareholder value to all shareholders. And considering the Board recommendations of a large shareholder, can you provide any color on the discussions you've had so far and what's being considered to accelerate shareholder value?

René Lacerte

Executives
#6

Yes. I can't and won't get into any specific conversations with any investor of ours. But what I can say and what I shared is that the Board is actively and has always actively thought about shareholder value and how you create more shareholder value. And so the talents of any company is how do you balance the internal growth versus profitability and the opportunity to return capital to shareholders with a share buyback or to do acquisitions. These are all things that are part of the Board conversation. But I would just really focus that the growth opportunity is real. That's why I kind of started with, hey, in the last 3 years, we've doubled the revenue. We have significant opportunities to increase both the penetration of our payment products across our customer base to increase payment products and to increase customer growth. We've announced some interesting and exciting and bed opportunities, which I'm sure we'll get to. So from our perspective, the first thing is let's make sure that growth happens and let's make sure we drive efficiency. And so the way we've been able to drive efficiency, like I just mentioned, is that we have been able to actually drive increased investment on the growth initiatives that we think are important, while increasing non-GAAP profitability on a consistent basis over the last few years. And so when we think about shareholder value, those are the 2 most important things to do. And any of the conversations we have with any investor are really about that balancing of those 2 factors, and we're always open to engage and hear what investors think, and we'll continue to use that to figure out what we think is best for the business.

William Nance

Analysts
#7

That's great. Well, we look forward to hearing more about that over time. I'm going to pivot here and focus the rest of the conversation on the business and look forward to discussion on the initiatives in the company. All right. So kicking off on the investment priorities. You just started your new fiscal year. Can you reflect on the investment priorities for the upcoming year?

René Lacerte

Executives
#8

Yes. We've got kind of 3 things that we are focused on. One is to drive growth from the integrated platform. The next is to expand our addressable market. And the third is to really enhance the platform with an AI capability, agentive capability. So on the first, when we talk about really driving the integrated platform, we are doing a bunch of work on simplifying the customer experience, front-end modernization, if you will, and thinking about how we accelerate efforts to drive the onboarding process to a smaller time window, right? So we know when we talk about our customer retention on a consistent basis, that once a customer uses us, once an SMB uses us, meaning they've been on the platform 90 days, let's say, our retention is very, very sticky. It's that first 90 days that we need to actually drive more engagement faster. And now when I get back to the third point on AI, we'll talk about how we think that can help. But that faster engagement, we think, will be important. We think the continued integration now the platform does have spend in expense, AR and AP cash flow insights and forecasting as part of it. There's more we can do to create more touch points across all those experiences inside of the platform. And so that's going to be something that we think is super important. And ultimately, just this maybe is not so much the third point on AI, but leveraging AI inside the company when you think about optimizing go-to-market, when you think about optimizing service for our customers. When you think about the capabilities we have from the data perspective, we can do more to create those touch points, make them more seamless, which will create a better customer experience. And so ultimately, a better customer experience brings more customers and get them excited about spending more and getting more value out of the platform. The second thing I talked about was really expanding our addressable market. And yes, I think I started the first comment on that is we have a massive opportunity. We've got -- we define this category. We're the leaders in this category. We've got 3% to 4% penetration depending on how you count the number of businesses in the country. We think of them as employers. And there's nobody close to our size, hundreds of thousands of businesses on our platform, north of 1% of GDP and spending that GDP across over 10 different payment products. So there's nobody doing all of that. And so the opportunity that we have is to take all of that and bring more customers in with the efficiency both from the capabilities of the platform as well as efficiencies in the go-to-market. And so one of the things that we think about on go-to-market is we have this ecosystem. We have direct. We have account. We have partners. On the direct side, we've focused more as we've been pulled upmarket into larger businesses. We're very focused there in helping create value there. On the accounting side, what we've learned, and this is, I think, super exciting for us, over 9,000 firms on the platform. That's a lot of firms, roughly 10% of the firms that do this type of work for accounts for SMBs. Those firms now have not 10s, maybe hundreds, some even thousands of clients on their platform, which means they've got lots of people internally working with all of their clients on BILL's platform. We're creating those tools so that the firms can actually better engage with their teams inside their firm so they can better engage with the clients. And so that creates an opportunity to create more value, more efficiency and an opportunity for them to bring more clients in. So that's a real opportunity. That's why it's one of the growth initiatives this year. And the second part of the adjustable market that we've talked about is the embedded capabilities. And so if you look at the embed capabilities over time, we had a customizable API that is really what the FIs did. And then what we've announced with the 2.0 platform is the ability to have off-the-shelf APIs which people are taking and building on and going to market with as well as -- not a count, but a white label full solution. And that's something that we have partners that are taking both of that. But we think that enables us to get to more SMBs. These are trusted partners of the SMB. They're now trusting us. That trust is contagious. It's something that we think is super important. And then the third area, the third focus area this year is on the agentic AI. Now we -- one of the things I'm very, very happy with at the company is that we did the last year, we did a lot of investment around the platform around payment products. We had great results. We exceeded all of our expectations in the fourth quarter. And yet at the same time, we didn't tell everybody about this because this was plumbing work. We built an entirely new agentic AI platform for the team to build off of. So we didn't just say, let's go launch an agent, we said, no, we want to launch dozens of agents and what's the platform need to be, and so that platform is standing up. We have products that are, if you will, in alpha right now with our customers, and we'll have an opportunity in Q2 to be able to talk about those 4. But our belief, and this is super important. Our belief is that as we move the platform from a do it with you approach, to do it for you approach that will bring many more SMBs into the platform. And that's something we're super excited about. So those are 3 big initiatives for the year. Very happy about where we're going with them and look forward to get them out.

William Nance

Analysts
#9

So let's stick with that. I do want to come back to the embedded channel in a second because there's lots to talk about today on that. But sticking with the topic of the Agentic payments, you had some very powerful commentary on the earnings call, and I think you reiterated some of it just now around the opportunity to leverage agenetic AI to shift what you just said, doing the work with you to doing the work for you. Where do you see some of the nearer-term opportunities to meet customers where they are today? And then how should we be thinking about sort of the monetization opportunities from your AI initiatives down the road?

René Lacerte

Executives
#10

Yes. I think the -- and I've done this a couple of times, payroll now the financial operations of AP and AR. There's a transition where you go do it yourself, you go back whatever time line people just have to do themselves, right? You think about washing dishes, you used to have to do it yourself. Now there's a dishwasher. That's do-it for you, right? There are things in between, right? And so our approach with our platform was to say, let's use technology to have it via do it with you. So that's what we have today to do it for you is going to be taking all the things that customers have to do and just taking off their place. So the example of this on the AP side would be, we collect all sorts of documents. Now how do we get those documents? They typically either are directly e-mailed in from a supplier or their e-mail to our customer or the customer actually takes a picture of the document. Well, we can actually have an agent do all of that work and get all those coded and routed for approval and actually scheduled to be paid based on the payment timing. That's what the AI will be able to do versus having the customer drive all of that. On the AR side, you could have a similar experience where we understand that you invoice this customer on a consistent basis. Let's just recreate that invoice for you. We know what you did last month, let's just get it started and prompt the person, the customer of ours to actually continue that process. So the do it for you actually is like, no, we're going to take control. We're going to drive that. So we think it's a big game changer for the SMB. We have the expertise from a workflow perspective that nobody else has. And the reason I say that is that we're already -- because we are the expert to do it with you approach today. We already know all the workflows that businesses are having to do and we know them better than anybody else. We know how to optimize them. So we're super confident in our ability to kind of leverage the data we have, the knowledge of expertise on the workflow and the capabilities of the platform to continue to enhance the experience. So that's, I think, going to be a big opportunity for us to help customers get on and maybe particular to your question, it's really about those first 90 days that we're very focused on, like how do we get customers on the platform, using the platform and engage with the platform? Because we know we'll have more to do, obviously, after that, but that is the opportunity that is keeping us from getting more businesses on the platform more than any other right now.

William Nance

Analysts
#11

Yes. No, that makes a lot of sense. Okay. So I do want to come back to the embedded opportunity. Not too long ago, you launch your Embed 2.0 platform. and that's resulted in several large partnerships that you highlighted on the earnings call, one of which you announced this morning with Paychex. So could you talk about what is the Embed 2.0 platform, bringing this new, what do you think kind of sense the deal with Paychex? And how are you thinking about the embedded strategy longer term?

René Lacerte

Executives
#12

Yes. So maybe I'll answer the last question first. Like the embedded strategy long term is this is about meeting SMBs where they are and with people they trust and the companies they trust. And so Paychex, hundreds of thousands, it's not quite 1 million but hundreds of thousands of businesses trust Paychex to actually manage their payroll every day. And that's a financial operation process and for us to be embedded inside of the experience that they're going to go to customers were saying, this is how you should kind of look at this holistically is super exciting. That's just yes, that's exciting that we have a go-to-market opportunity there. I think what I'm excited about from an experience perspective is that we're taking all the learning that we had from the first dozen years or so with FIs which all of those partnerships and deals really were customized APIs. We would start with an API off the shelf, that every bank typically we get to, well, I wanted to do this, and I wanted to do that and so end up being customized. And that meant that as we evolved our platform, as we iterated on the platform, make capabilities, added payment products, they weren't ready and able to take advantage of that. So Embed 2.0 was like, no, this is the package, take it off the shelf and use it. We still have the Embedded 2.0 for a customized experience that they want that. But that's not what we expect to be the growth driver. The opportunity inside of Paychex is the white label experience off the shelf. The other partner that we've talked about, which we'll name when they announce in the coming quarter here. But that opportunity is around large mid-market companies, and they're taking the API approach off the shelf and creating real experiences inside of their application, which touches like I said, trillions of dollars to spend on a consistent basis side of their platform. So real opportunities. And the other thing I'll say is, again, the payment products are part of the conversation in day 1, it's not an afterthought. And so we believe there will be strong penetration of TPV and opportunities to continue to monetize those opportunities with our customers.

William Nance

Analysts
#13

And so you touched on some of the way that the approach different with the prior embedded strategy. When we think about kind of prior renditions of this program with Intuit, with some of the bank partners, and then, I guess, with the recent Xero partnership as well and their acquisition of Melio. Like how has your thought process changed about just the importance of the embedded strategy and just what part of the market will consume services that BILL offers through an embedded partner versus an accountant or going direct to BILL?

René Lacerte

Executives
#14

Yes. I mean it's -- the 3% to 4% of the market penetration that we have is still a massive opportunity, right? There's 96% still to go get. And so we see the opportunity as, again, being where SMBs are and making sure they have a choice about how they do their financial operations. We think the expertise we developed is unique. One of the things I would say about the Xero partnership, it was the Embed 2.0 platform. We went from essentially an idea to customers within a year. And that's very powerful because that's a lot faster than what we've done with AI. I think we'll be able to continue to do that type of fast, rapid deployment with these partners that are coming on. So the importance here is -- it is -- again, it's different because it is the full suite that is available for the partner to choose when they get started. And that's something that we're excited about. And I think what we'll see is that the consumption of our Embed will differ depending on the partner and what confidence they have in their particular solution to actually reach, but it is -- these are big deals that have lots of money being spent on those platforms. And that's something I'm proud of that they're coming to us to do that.

William Nance

Analysts
#15

Well, congrats to you and the team for announcing that. On the move up market, I think this is -- I view this as kind of an evolution. I think you've been talking about this for a longer time, the incremental customer on the spend and expense side getting larger the move towards larger and larger customers on the AP side. I think you kind of underline that commentary this past quarter. And I think it's interesting to see some of the statistics on the mid-market growth. It seems like it should be supportive of higher ARPUs over time. Just maybe talk through what's driving the shift in the target customer upmarket and just how you think about the trajectory of monetization over time as that occurs?

René Lacerte

Executives
#16

Yes. When I started the company, one of the focus areas was to make sure that we could serve all SMBs. Now SMBs depends on how you define enterprise companies. But I think the fact is somewhere -- when you get to $50 million in revenue, there's only like 100,000 businesses over that roughly, right? And so pretty much if there's 6 million employers in the country, they pretty much all SMBs, right? And so for us, the midsize, the mid-market, that's part of that, right? Our target customer will go up to a couple of hundred -- not necessarily the sweet spot of the overall business. So building a platform to actually serve, let's say, that 0 to 50 was paramount. It was something that we really wanted to do. And so as we did it, we started getting pulled up right? And so part of that is the acquisition of Divvy spending expense has some larger customers. Part of that is actually our accounts bring us kind of both ends that bring us very small ones. It brings some very big ones. Part of that is our own direct efforts and our ability to actually serve them already meant that they started saying, "You know what, there's other things I need." I want procurement. I want multi-entity. I've got multiple locations, multiple divisions. I want mass payments because I'm paying a 1,000 payments in a month, not 100 payments a month or not 10 payments in a week or whatever. I need these capabilities. I want internationalization in a way that they haven't had before. These are all things that -- now that we have a customer base and they're asking for it, it's much easier to say, so this is how you want us to build it. The thing that I think people sometimes we get is they're already on the platform. They came to us because we already were providing so much value. that, that was valuable to them. And to your point, as we get these features out, get them in hands and create the value, there's an opportunity to drive subscription revenue for those features. Our goal right now is to get them into hands, get them used, have high satisfaction and to work on the monetization as that continues to evolve for us.

William Nance

Analysts
#17

Yes. No, that makes sense. Maybe just jumping to the net add outlook. You talked about this as an order of a smaller group of customers, but much, much larger in size. So when we think about the 4,500 to 5,000 range of net adds per quarter, it's been pretty consistent over the last several years. Is the implication that that's going to continue to be the right range in terms of absolute numbers, but then the underlying size internally is just larger?

René Lacerte

Executives
#18

Yes. So our general belief is that we have a strong opportunity in front of us and that what we see this year is that it's going to be the 4% to 5% with some quarter fluctuations, which we have seen that in the past. And the emphasis will continue to be on getting the right customer, right? So we want to make sure that if an accountant wants small customers fine, we'll take them. If we have an opportunity with a mid-market customer, we want to get them, we want to drive value, higher revenue both from a transaction and a subscription perspective. And so we do have more focused go-to-market efforts on those -- on the accounts that can bring us many and on the mid-market customers that tend to be larger. And so that's one of the evolutions of the business. It's just understanding where we can add value from a go-to-market to help the onboarding process to help the sales process. And that's something that we saw success and a lot of opportunity on the mid-market. We saw a consistent ability for us to drive that type of adoption across the base as well.

William Nance

Analysts
#19

Got it. Okay. Let's pivot over to payments monetization and some of the supplier initiatives. The trajectory of take rates has been, I would say, in question, over the last couple of years as the macro environment weighed on some of the different payment modalities such as virtual cards. I think since then the company has really doubled down on the payment strategy, made a big hire around your payments operations. Can you talk about -- and then obviously, you rolled out the new supplier payments plus platform recently. Can you talk just about the most important initiatives you have on the payment side of the business?

René Lacerte

Executives
#20

Yes. So it's great having Mary Kay on board and part of the team. I think just to set the stage, there's over 10 different products that drive revenue streams for the company, right? And that's going to continue to grow. There's opportunities there for us to do more. And so having a leader, having a team that's kind of focused on how do we actually drive value for our customers, which will drive value for the business. That's the #1 thing that we're focused on. Part of that is creating choice. So you have always heard from us that when it comes to payment, we want suppliers to be a choice. We want customers to be at choice. And we've created a choice, and we've created opportunities. Now I think the job is how do we continue to packages isn't the right word, kind of present is probably the right word. Present all those choices so that they're clear and easy for businesses to understand whether you're the buyer or the supplier and that's the work that's at hand. One of the examples that I'll talk about is we created a choice for suppliers that are international and how they want to receive payments. Do they want U.S. dollars or they want if only the business can do the FX, their customer and our customer in or do they want choice at the moment the payment happens. So a year ago, we offered -- we extended our network into the international community. And so we had Canada and we had the U.K. And we saw that giving those suppliers choice drove up FX adoption. It didn't drive it to 100%, but there are times when they definitely want FX, that the U.S. business and just the dollars and then they were getting dollars, right? And so this was an opportunity for us to drive our FX experience value for both sides. That experience now has been extended to another 17 countries, another 5 currencies total. So that's a unique opportunity. There's more to go do. There's obviously more countries. And that's an opportunity for us to create choice. That's kind of the premise of how we think about payments. You think about instant transfer. This is one of the emerging markets, which has grown overall. Sorry, emerging ad valorem vehicles that we have. Overall, we said that was 37% year-over-year. Instant transfer on the supplier side, it's not used all the time by a supplier, but it's used much of the time, like they will use it when they need it. And so that choice matters, same with invoice financing. Same with Pay By Card. They don't -- and that's inside our company, inside the customers. So all these choices matter. And what we're doing is making sure that the choices are presented, clearly, so business is going to have them and that will drive the take rate in ad valorem penetration up over time.

William Nance

Analysts
#21

Yes. That makes sense. So maybe we can touch on supplier payments plus, I think you previously referred to this as an advanced ACH product. So rolling this out, I think it addresses the vast majority of the spend that currently goes over check and ACH. What's the primary value prop or customer experience here? What's in your words, what's the incremental choice that you're giving customers here to drive more adoption?

René Lacerte

Executives
#22

Yes. So this is really interesting. It's -- you think about the size and scale. So 1% of GDP goes through BILL, $270 billion of that is going to be a check or an ACH transaction. And so if you're a large business, and we think supplier payments plus is targeted at the top 10,000 suppliers on our network. If you're a large business and you're getting checks, you're getting payments from BILL, you're getting a check, sometimes you're getting an ACH sometimes, and you're getting a virtual card sometime. Well, that's more work for them to reconcile. And by the way, these large businesses have multiple people that are doing accounts receivable for them and those people change jobs and move around the company. And so they need a console, they need a software platform to be able to manage all those interactions with any BILL customer. And so that's what we've created with supplier Payments Plus. We've created this opportunity for the supplier, not just to be a choice, but to also have a tool to kind of manage. The other thing that we've created is a go-to-market opportunity for us to talk to the suppliers saying, you're getting this much spend from BILL customers. It's coming to you in many different ways, which you're not able to control and manage your processes. How about you work with us and we'll manage that. And what we're experiencing so far, it's the early days is that, one, they take the call, they always want to talk. Two, they're willing to pay. Three, they understand that there's going to be multiple payment types. They don't want checks, but they understand there's going to be ACH, and they understand there's going to be card payments. They just want to understand manage that and work with those on it. So we have a lot of belief and confidence that this is going to be a significant opportunity for us to continue to enhance value on the platform because our small business customers can never have that relationship with that large supplier. We can and that's going to create value. That's going to be a really unique opportunity for us.

William Nance

Analysts
#23

And you started talking about this a couple of years ago about starting to treat suppliers like customers. It's -- I guess, it's a new motion inside the company. How are you thinking about kind of the resources needed to maintain the other side of the 2-sided network?

René Lacerte

Executives
#24

I mean it's one of the reasons the name of the company is BILL because one person is BILL, another person is BILL and they mean debit and credit because that's not what people say. And so it's super important for us that we always have created that network advantage and to have $8 million in a network. I think the opportunity for us -- we're talking about the large suppliers. We've also done work actually the stuff on international. I'm talking about. That would be the small suppliers. That's just a small design shop in, I don't know, let's say, in the U.K., right? That's just them having choice. So we have an opportunity to create choice and services and agent services around invoicing in that network, which we think is going to be quite valuable around cash flow that network and obviously, AP and spend and expense. So I think all of this is just starting to come together in a meaningful way because of the things we've been working on in the last few years.

William Nance

Analysts
#25

That's great. Okay. Let's pivot over and talk about the spend and expense business. You talked last year about seeing increased traction with larger customers. I referenced that earlier. You've also continued to make inroads on the cross-sell initiatives to the AP customer base. So what's the outlook for spin and expense? And how do you think about the mix in terms of new customer acquisition versus cross-sell?

René Lacerte

Executives
#26

Yes. I mean the 40% growth in cross-sell over the last year is great. There's still a lot of opportunity inside of the build base. We have hundreds of thousands of businesses on the platform, and that's going to continue to grow. And we believe there is very strong value in having both together. We see that. We don't believe that. We see that with our customers. They value being able to manage all their spend in one place. They value the reporting they can get, the cash flow insights to get around that. There's more opportunities for us to bring that together, and we will do that from the touch points perspective. But inside of SE, we continue to actually see very strong adoption and interest from those, let's say, the medium to mid-market customers and we've been able to refine the go-to-market to kind of bring that to life more. And so at the same time, we've been doing that, we've also been driving increased efficiency or effectiveness across credit and fraud and risk and all the things that matter. I mean, I think sometimes people kind of forget, but that's a really important part of the business, 1% of GDP, we take it seriously. We manage it. Well, we're able to do this and get better at it all the time. We're applying AI into that aspect of the business as well. So we can increase those abilities. And obviously, as we increase those abilities, gives us an opportunity to reach more customers. And so we see a lot of key things to work on around driving this synergistic experience across AP/AR around really an SME and really driving more opportunities to save businesses a significant time because of the platform we built.

William Nance

Analysts
#27

That's great. So I guess, sticking with spend and expense. I guess, unlike the AP business, where I think you made a pretty good case that you are the largest and most scale player in that ecosystem. There is more competition on the SME space. You've got the incumbents like Amex and the big banks as well as some very well-funded private competitors. What are you seeing from a competitive perspective? And just how do you think about BILL's right to win in this space?

René Lacerte

Executives
#28

So one, this is a massive market. And from a competitive perspective, on the fringe, we sometimes cross competition, but for the most part, it is truly a new territory, if you will, for SMBs. I can tell you why we win. We win because we have the best, broadest platform that does all these things. We have the ability to do a great AP with workflow and document management and sync with the ERP, the accounting solution and using AI across that to supply the work. And we have the channels, obviously, with accountants and embed that others don't have. And we have the opportunity to really create insights based on the years of learning from the data we have. Now the data is a significant asset when it comes to serving the customer as well as building new products to the customer. So from serving the customer, having the ability for us, and this is something that is a lot of our platform that doesn't -- it's not sexy, but moving 1% of GDP and not being a financial institution, which means those funds are not our funds until we actually execute on the transaction. That takes expertise. And we've always leveraged data to be able to do that well. And that is something that we think is unique to be able to offer services to the customer but then it also gives us an opportunity from the data perspective to understand how do you create agentic capabilities based on that data. And so the millions of documents that come in every month, the millions of payments that get made every month, the billions of dollars get made every week, like these are things that give us an advantage that we think is unique. And then I think I already said this, but the ecosystem, the accounts 9,000 firms. It's a unique advantage. We just had our accountant advisory council. We had roughly 40 accounts and you tell them all the features we're doing and they start clapping and cheering and they're just -- they're so excited about what we're going to be able to bring to them. And their trust with us is real. We talk a lot about trust we move money. It matters like when -- if you can't trust us when you move money, then you can't do business with us. And accounts understand that more than anybody. And they really trust BILL because relations we built over the last actually for me, 3 decades, right? And that matters. And I think that's a unique advantage that I don't see the competition having.

William Nance

Analysts
#29

That's great. Okay. We've got a couple of minutes left here. As like a broad market observation, I think over the past 5 years, investors have been on this journey down the income statement when we think about valuation for public companies, particularly growth companies. And on the most recent quarter, you called out enhancing your focus on GAAP profitability and specifically some changes to the stock-based compensation plans at the company. So can you talk a little bit more about that, the motivation for why now and how investors should think about kind of the enhanced approach to profitability?

René Lacerte

Executives
#30

I mean I think the -- I guess the first thing on investors know is that the DNA of the company is -- its I mean I was in account like I understand profit like we've always designed everything so that we could grow and be profitable. And so it's just a dial, and it's just an equation that we have a conversation with -- like, okay, what's right at this point in time. And so SBC right now, like because for a number of reasons not to get into, but I think everybody knows where the stock price was, that's led to an overhang. And we got to address that and we understand that. And so we did make a significant adjustment this year the equity grants this year are roughly half of what they've been in prior years, and that's a significant adjustment in order for us to get on a path to bring this down over a couple of years. It's not going to be snap the fingers, and we get SBC where we all want it to be. But this was -- we wanted to make sure that investors understood that we are paying attention. The Board is paying attention. I'm paying attention, the Management team is paying attention. We care about this. We also are doing this with a lot of care for our employees, making sure that they're taking care of -- this is a hard thing to balance, and we feel very good about the path and our ability to be able to drive this to where we know it should be and where it will be in the next few years.

William Nance

Analysts
#31

That's great. Well, Rene, I think we're just about out of time, but thank you so much for spending the time with us today. Really appreciate the conversation. And congrats again on the Paychex announcement today.

René Lacerte

Executives
#32

Okay. Thank you very much, Will. Take care.

This call discussed

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