Checkit plc (CKT) Earnings Call Transcript & Summary
September 15, 2022
Earnings Call Speaker Segments
Operator
operatorGood afternoon and welcome to the Checkit plc interim results investor presentation. [Operator Instructions] Before we begin, I'd like to submit the following poll. I'd now like to hand you over to Kit Kyte, CEO. Good afternoon to you, sir.
Christopher Kyte
executiveGood afternoon, and good afternoon, everybody. I'm very pleased to present Checkit's half year results to the 31st of July 2022. I will spend no time on the disclaimer. We'll move through. Okay. So we've got a bit of ground to cover this afternoon. We've got -- hopefully, we'll get there in about half an hour. So we'll cover off certainly the highlights financially as the year has gone on. Why Checkit, indeed? What the opportunity is for those of you who are new to the company? And why now? Why our industry? And what's compelling about that opportunity? We'll touch point on the strategy and how we're expected to grow and achieve that opportunity. And then I'll hand over to Greg, our CFO, to go into more detail on the financials. And then, of course, we open up for questions. Okay. So by way of highlights, it's been -- we're very happy and pleased with the ARR result for the half year so far, very robust coming in at GBP 10.2 million of ARR, represents 48% year-on-year growth. Recurring revenue flows through at GBP 4.4 million and 44% year-on-year growth. And I'll just touch base on our total group revenue, which is down 31% year-on-year, onetime and represents the successful winding down of our BEMS business, which we now have completed. Cash remains at GBP 19.5 million. So we're in a strong position as we look forward to managing our growth into the future. So why Checkit? And why now? I'll briefly just take you through who Checkit is. So we are the end-to-end platform by which deskless workers conduct their tasks, checks and activities as part of large Fortune 500 enterprise operations. We digitize all of the work that they do. They use a memo device, an iPhone device, Android tablet in order to conduct their work. The same deskless workers also operate in physical environments. They have assets, fridges, freezers, hot holds. They have buildings in which they operate. And our IoT ecosystem of sensors automatically monitor those assets and feeds that information directly back into the platform. So what we get here is we elevate the deskless worker in terms of providing them with the technology they need to be far more effective and far more efficient in how they do their work. And of course, we automate a lot of the previous manual work they would have had to done in terms of checking assets, thus integrating the whole in a digital way. More importantly, when you aggregate the data that's brought in across thousands of people and thousands of locations inside large enterprise companies, you present a wealth of data at the [indiscernible] level. Okay. So this data we then represent in the form of insights, analytics, dashboarding. We use machine learning algorithms to provide more predictive capacities for enterprise leaders. This is what sets Checkit apart. I'll briefly read out to you the company mission statement to help unpack this further. So we help business leaders to execute smarter, faster business decisions by illuminating their dark operations and elevating their deskless workforce. What does this mean? Okay. There's 3 real components that's driving this need. Deskless workers, 2.7 billion of them in the world today, that's 80% of the global workforce. And yet 73% of these workers are still using paper-based, Excel-based spreadsheets in order to conduct their work. So they're ineffective. They've been under-resourced from a technology perspective over the years and they've been underinvested. That is now changing. It's been changing pre-COVID. It's been accelerated by COVID and it is being further accelerated again. It's not a matter of if, but when the digital revolution takes place in this industry. Factor in the ongoing volatile global macroeconomic environment, rising cost of labor supply chain challenges, rapidly rising inflation and these are all significantly impacting Fortune 500 blue chip companies ability to deliver their services. These same companies are operating what we described as a dark operations environment. What does that mean? That means that all of the activities and the interactions between their people, places and things are hidden from view under the bonnet. They have no real-time insight as to the effectiveness of the operations that they run. At best, they get reactive backward-looking KPIs, outdated, inefficient for the modern world. Checkit brings all of that into the light through our platform. When we consider the size of this market opportunity, let's first look at the global knowledge worker market. This is an industry that's 3, 4x smaller than deskless worker market. Yet it's more advanced. It's more mature in terms of technology spend or well resourced. Household names like Salesforce, Concur, SAP, et cetera. What we know is that GBP 210 billion of business technology spend goes through this industry every year. So if we look at the potential size of the deskless worker market, even if we apply a conservative 2 to 2.5x multiple on the spend, we forecast a GBP 570 billion spend coming through the industry over the next 5 to 7 years. And yet, the provision for this market is fragmented. There are no large players who are seeking to dominate the industry. Competition is limited. It is there, but it is spread. And this is something that Checkit is looking to grow into and take a leading role in. So why our industry? Why now? If you look at where Checkit is currently playing, our core vertical strengths are in healthcare, retail and restaurant and hospitality, with facilities management sitting in there as well. So then we covered about 600 million deskless workers out of a possible 2.7 billion. The point to note here is that whilst we're still hardening up our go-to-market in our chosen verticals, there are adjacent industries that we already seek to expand into over time as we scale that go-to-market, education, universities and schools, manufacturing, construction, for example. There is a lot of value on the table, and Checkit is here to take that opportunity. In order to do that, you've got to have a robust strategy to execute against. I'll just expand on what our growth ambitions are. So we would have become the market leader in workflow management for the deskless industry. We want to expand our U.S. market and grow it to become the leading contributor of ARR to the business. It's worth noting here that year-on-year, the U.S. -- our U.S. entity has gone from GBP 0.5 million of ARR to GBP 2.2 million of ARR. So evidence now that, that stickiness in the U.S. market is starting to come onboard. And we're happy with the way that's progressing. And finally, of course, particularly in today's market, we will continue to focus on reducing our operating costs and accelerating our path to profitability. More on that as we go along. There's 3 pillars to our strategy to achieve this then. Firstly, convert Checkit into a pure subscription business. As I mentioned at the start, we've now wound down the BEMS business. Recurring revenue now represents 82% of all of our revenues. We forecasted by the back end of this year, we'll be in the late 80s. So we have now completed the conversion of Checkit into a pure subscription business. Secondly, build scale and global growth. I just mentioned where we're choosing to operate in terms of target markets, the U.S. being a primary one for us. And that growth is starting to kick in. Building scale also refers to what we're doing with our product and our platform. As we start to bring on these larger blue chip customers and the complexity of the data and the scale of the work we need to deliver, we need to ensure that we've invested correctly in the product to be able to enable that. Again, more on that in a little bit. And as I said, with a view on the path to profitability, our constant focus on transforming our operating model inside the business to one which reflects a pure subscription operation, lean, light and agile, becomes imperative. And we will consistently focus on this. In order to do all of the above, you've got to build the right culture and bring the right leadership into the company to be able to drive that. We now have across our global leadership council, the right leaders in the right areas to deliver on this promise. Focusing on customers then. On our pipeline. Despite the fact the macroeconomic headwinds have slowed down the sales cycle somewhat, I'm pleased to report that fully 70% of our pipeline now represents large multinational enterprise customers, our core focus. The remainder being made up of smaller enterprise and midsized customers. These large enterprise customers such as the logos you can see on the screen in front of you itsu, Compass, Stop & Shop, Nando's, Greggs, et cetera, are the kind of customers that now fulfill the majority of our pipeline. Some of whom, Just Eat and Compass, we've recently made inroads initial wins where we now see significant expansion opportunities over the next 12 to 24 months. This is our plan, and this is how we look to scale up the business. I'll now speak about a few customer case studies to really bring this to life for you. So again, for those that don't know, we have a long-standing relationship with bp, particularly on the food retail side of that business. So we're now in about 1,000 locations with bp. The opportunity with bp is significant. They have 17,000 locations globally, split roughly 1/3 company owned, 2/3 franchise owned. Now whilst it's not a given that we will expand hand-in-hand with them, we go from market-to-market with what they call their intelligent operations team. Checkit is now well embedded into the -- their ability to deliver their core business. I'll give you an example of how it is -- what we do. So imagine you're driving your car. You're driving down the M4, for example. You want to go to a service station, put some fuel in the car, get some food. It happens to be a bp service station, Wild Bean Cafe. You put fuel on the car. You go into the service station. You buy, I don't know, a hot sausage roll, a black coffee, a flapjack. The experience you just went through is being driven and being underpinned by the Checkit platform and IoT ecosystem. I'll explain how that works. The people inside the Wild Bean Cafe inside the petrol station are conducting their checks, activities, tasks, evidencing what they're doing using our platform by way of a memo device or tablet in their hand. The assets in that location, fridges, freezes, hot holds are all monitored by our sensor network. All of the data is fed into the platform. So you take your goods, you leave the service station, you get on with your day. But when you consider that we're in all 332 of the bp's U.K. locations, when you aggregate all of that data across people, assets and then, indeed, building information, you have a wealth of insight at the central level for bp to compare employee performance, KPI performance, SA performance and other things. On top of this, we also have a machine learning algorithm that helps them to predict their sales opportunities in terms of showing them which product, by which location, by which time should be served. So an interesting anecdote here is that for bp at least, the most popular product is what's known as a bacon and cheese flip, a cup of coffee and a packet of chewing gum at 2:00 in the morning. So who might that customer be? I'll give you the answer. It's a lorry driver. So lorry drivers, if they're not being served with the right food at the right time, they'll go elsewhere. So you're not just losing the food demand, you're losing the fuel demand as well. This is a significant revenue upside for bp as we impact their business. Moving on. I'll talk briefly about healthcare and what we do there. Healthcare is our largest vertical in terms of ARR. Roughly 1/3 of our ARR comes from healthcare. As you can see, we do a lot of work with NHS. We've got about GBP 2 billion worth of ARR just over coming in now. We're in 350 sites and 86 trusts. I'm proud to say that we play the leading role in the vaccine rollout program. But what is it that we do? It's a different set of use cases, a different kind of value proposition here. Typically, we've led with our sensor-based offering, which allows the NHS or allows individual hospitals and wards and departments within hospitals to automate them on to very sensitive drug storage units, blood plasma storage units, vaccine storage units. So instead of relying on monitored checks, which can be faulty and ineffective when someone finds something out of temperature ranges, what must they do with the product, they've been at. They're able to now get assurance and compliance and retain that product and prevent drug wastage. Drug wastage is a big problem with NHS. It's about GBP 300 million a year. Okay. We're also helping them be more compliant in terms of when the Care Quality Commission, the governing body who does snap audits. Typically, that's GBP 50,000 per noncompliant event. So we're driving down those incidents across the NHS. The upsell opportunity here is clear. We start to bring in the platform to digitize the deskless work, the people like nurses, ward managers and others too, thus freeing up their time to spend more time with patients. As we know right now, this is a very topical issue and, again, puts demand on the system. And over the last year, we've now been successfully rolling out our platform across a number of different hospitals and a number of different trusts, a big opportunity and a lot more to come. I'll also briefly touch on another one of our core enterprise blue chip customers. That is Waitrose/John Lewis. Here, the use case is different. It's based mostly around energy and energy management. Again, as we know, in today's climate, energy management is becoming more and more of a significant issue inside large enterprises. We monitored 38,000 different endpoints through the Checkit platform. We're very integrated into the system there. We're driving GBP 25 million in value annually for Waitrose/John Lewis, which represents approximately a 10x ROI annually, monitoring everything from fire doors, lifts, HVAC systems, industrial freezers and refrigeration units feeding all that data through our platform and driving energy-based insights, downtime insights, reducing cost preventing waste, driving innovation. On average, it's roughly GBP 3 million of food waste savings a year, GBP 22 million in time savings in terms of productivity and GBP 1.6 million in energy savings, and that's clearly going to go up over the next few years. So again, really sticky customer, very well integrated into the business. And then with the focus on the U.S., I mentioned how we've grown from GBP 0.5 million of ARR to GBP 2.2 million of ARR in the last 12 to 15 months. We're pleased to announce our first $1 million ARR plus accounts in the U.S., and that's Grifols. Grifols being an actually a Spanish headquartered blood plasma company, but the majority of their operations are in the U.S. So we're now in about 315 of those locations, doing about $1.2 million of ARR out of a possible 347 locations globally. So clearly, the upsell and expansion opportunities to take on more locations. But again, just like the NHS, we've led in with the sensor offering. And here, you then look to expand with the platform offering for the deskless workers that inhabit these blood plasma labs. So again, a lot of opportunity and real green shoots with the U.S. as we look to scale up that part of our business. Talking about scale. I'll just briefly touch on what the future is as it relates to our platform. There's really 4 things to cover off here. I've mentioned in the past about our drive towards incorporating third-party IoT into our ecosystem. There's a number of good reasons to do this. First of all, they provide a number of additional use cases, be that on air quality management, be that on desk occupancy, be that on pipe monitoring, we feel fits firmly within our strategy of digitizing the deskless world. Okay. I'm pleased to announce, of course, with our recent announcement around the Disruptive Technologies partnership that we've got our first best-in-class IoT provider, incorporated and integrated into our platform. And indeed, we have 10 pilots underway already around the pipe monitoring Legionella use case, which is particularly relevant for care homes and indeed schools as well. Predictive insights. We're looking to now fuse sensor data and that data which is gathered from our workflows, and we're looking to evolve what we do with our organizations from organizing the work that they do and providing the visibility to guiding those operations, driving predictive insights, next best action so they can also build from efficiency to effectiveness. Okay. Again, a lot of organizations are wondering how they can do less with more at the moment. This is how we take them there. Self-service. Enabling customers to conduct trials on the platform of the product, offering cut-down lightweight versions of our platform to bolt on to an IoT sale that act almost like a gateway drug to bring customers into a full platform implementation as they scale. And finally, the cloud -- it's a cloud platform. Resiliency, security and scalability becomes fundamental, especially when you start bringing on larger enterprise customers, which come across hundreds and, indeed, thousands of locations. So that's become a core focus of ours. And indeed, by doing so, we then drive further product-based efficiencies back into our company overall, thus improving gross margins, too. So there's a lot of efficiency-based savings to be had with the work that we're currently doing. And on that note, that really leads me, as I -- before I hand over to Greg, to talk about the deliberate choice to accelerate our path to profitability. There's 3 real aspects to this. One, as I said before, really focusing on reducing our operating costs, being efficient and agile at all costs and how we do our things, extending our cash runway. We believe we now hit peak cash burn rate in the half and, indeed, accelerate our profitability. The question often comes up, when do we hit breakeven? I think one way to think about this is by way of looking at what the ARR number should be. And give or take, it is around about the GBP 18 million ARR number as guided to by our analysts this morning. So with that in mind, I'll now hand over to Greg to take us through the finances in more detail.
Greg Price
executiveThanks, Kit. Amid all the changes we're seeing in the world economy, I'm pleased that we've delivered the set of financial results here, which are in line with our expectations. There are 3 key themes I'll talk to you today. First of all, growth, as we can see, ARR with 48% growth year-on-year flowing into recurring revenue, 44% growth. Second, our planned shift away from our BEMS business, which accounts for the 31% decline in revenue. And then lastly, I want to talk about investments, both in terms of the increase in spend in the first half as well as our plans for H2 and the path to profitability. So let's start by talking about our top line results. As you can see here, year-on-year ARR growth of 48% has converted into recurring revenue growth of 44%. This reflects new logo wins such as Just Eat as well as expanded upsell revenue with existing customers as we continue to benefit from our land and expand strategy. Total group revenue was down 31%, a result of our previously announced decision to wind down our BEMS business. BEMS revenue was GBP 600,000 in the period compared to GBP 3.5 million in the same period last year as we stopped BEMS projects, which had minimal software input to focus on the growth of our subscription business. Our subscription model now represents 82% of our revenue, the first pillar of our strategy, which Kit has taken you through today. A key element of our strategy is to grow. And over the last year, we have invested prudently in the business to support this goal. Our results today reflect the increase in investments as well as the onetime effect of the shift away from BEMS, which accounts for 60% of the increase in our losses. Investment in our sales and marketing reflects spend in the second half of last year with the goal to grow our presence. The investments in product spend amounts to GBP 2 million, of which GBP 900,000 is capitalized. And it relates to the development of our data platform and expanding a range of IoT sensors. The shift away from BEMS reduces our operational costs and results in a gross margin improvement from 51% to 56%. I'll talk a bit more about our gross margin shortly and how our accelerated path to profitability will lead to further GM expansion. As we drive towards profitability, we expect that our monthly cash burn has peaked and will reduce in H2. We continue to benefit from a strong balance sheet and have been carefully investing in our operating activities and in CapEx, as shown here. This gives us confidence in cash runway available to deliver our growth aspirations. And let me talk you through this more now. As we balance our growth strategy with the aim of reaching profitability, we'll look to continue to deliver sustainable ARR growth with a lower cost base. As you'll see in the market guidance updated today, analyst consensus is to expect our FY '24 ARR to grow at over 20%, alongside a narrowing loss before tax. Analysts forecast [indiscernible] to be GBP 7.6 million this year and GBP 5.2 million in FY '24, an improvement of GBP 1.2 million over the previous forecast. To achieve profitability, our plans focus on the 3 areas shown on this slide. Let me now take you through this in a little bit more depth. When we raised funds last November, we talked about our vision of smart people, smart assets and smart buildings and how we had established a cost management framework, which I call smart growth. And we're now using this to balance growth with cost efficiency. We will deliver sustainable top line growth, focusing on the user cases Kit has talked through while prudently managing our costs. In the last 3 months, we've reduced costs in our operations with some targeted headcount reduction in the region of 10%. We're also working on initiatives to reduce our hardware and platform costs, which we expect will result in improving gross margins of 5 to 8 points in the next 12 months. To extend our cash runway, we'll focus on our return investment to be on the back of contract wins that we reinvest. Product-led initiatives will remove our reliance on third parties and deliver more in areas like self-service, which Kit has shown earlier. That's how we will deliver improving profitability as well as the growth we're expecting. And now Kit, back to you.
Christopher Kyte
executiveThanks very much, Greg. Look, despite the ongoing volatile and uncertain macroeconomic conditions, we remain positive about the future. Indeed, for our target blue chip customers, it is more important than ever to focus on costs, efficiency and managing risk, all of which are core to the Checkit value proposition. With increased focus on operational efficiencies, we're confident in delivering an operating performance ahead of expectations set at the start of the year. Thank you all for attending. Here ends the presentation, I'll open up for questions.
Operator
operator[Operator Instructions] Just while the company take a few moments to review those questions submitted today, I'd like to remind you that the recording of this presentation, along with a copy of the slides and the published Q&A can be accessed via your investor dashboard. [Operator Instructions] As you can see, we received a number of questions throughout today's presentation. And Alex, if I could just ask you to read out the appropriate questions to Kit and Greg. I'll pick up from you at the end.
Alex Schlich;Yellowstone Advisory
attendeeWell, the first question has arrived here. You previously alluded to the greater opportunities in the U.S. When will this translate to the U.S. revenues overtaking U.K. revenues?
Christopher Kyte
executiveThanks very much. Let me take that. Again, as I said earlier on, I think, in the presentation, we've gone from GBP 0.5 million of ARR to GBP 2.2 million in the last 12 months. So that's obviously a very positive and strong growth rate. I can't commit to exactly when the U.S. will overtake the rest of the world as it were. It is one of our priority verticals. What we do see not only is the U.S. economically in a stronger position than, say, that of Europe, but of course, the opportunity sizes, the customer sizes 9 out of 10 of the world's largest franchise operators headquartered in the U.S. We see that when those opportunities start to come through and generate momentum, they are of a different quantum. So I would imagine somewhere in the next 2 to 3 years to our internal stated ambition, but we'll have to see how the market develops.
Alex Schlich;Yellowstone Advisory
attendeeFor the second question here on the pipeline, can you discuss which geographies are the fastest pipeline generation in the first half? And going into the second half and into the next year, which geographies have the best outlook and why?
Christopher Kyte
executiveYes. I can -- as much as I can, bearing in mind customer confidentiality, I will discuss the pipeline. So the pipeline is still roughly 2/3, 1/3 in favor of the rest of the world versus U.S. And that is explained by the legacy size of the U.K., so the Europe business. The U.S. is starting to gain a lot more traction as we narrow down the go-to-market and value proposition there. So that is on a sort of comparative basis growing faster than the U.K., Europe pipeline, albeit that the U.K., Europe pipeline has traditionally been that much bigger because that was the sole focus of the company. So we're starting to see a transition. It will still take some time because we had to scale up our business in the U.S. So going forward, looking into the second half of this year and, frankly and indeed, the next year, I imagine it will be roughly similar in terms of the split in proportions, albeit the U.S. starting to gain more traction on the blue chip side outside of healthcare.
Alex Schlich;Yellowstone Advisory
attendeeMoving on to a question now on the macro. Which macro factors have the highest or the lowest impact on the sales cycle and pipeline conversion rates? A couple of factors mentioned here: war, interest rates, monetary tightening, potential blackouts, electricity, et cetera. I wondered if you could comment on that.
Christopher Kyte
executiveI mean -- okay, good, I mean -- you've just listed all of the various conditions that are affecting enterprise businesses in today's market, right? So it's a pretty volatile tough market. Look, we can't -- I can't speak for what's particularly affecting our large enterprises. What we do know, if you recall that ours are deskless workers, so those blue chip Fortune 500 companies that have the bulk of their work as being deskless, which is typically in the healthcare and the food retail franchise, facilities management industries. They do suffer with high attrition rates in terms of people, labor. So labor shortages, obviously, we're all pretty familiar with that. You're looking at sort of 70% to 78% turnover rate of deskless workers. This results in knowledge walking out of the door. It clearly impacts efficiency and effectiveness in the short term. You've got training, you got upskill. Then you've got wage inflation on top. So these things are just here and now present issues for our customers. So they're trying to solve for them. But of course, it's spinning plates. They're trying to solve for them, but they're also suffering from fiscal tightening, rising interest rates of their own, inflation impact. So I think all of those factors result in a couple of things. One, what we see is more and more larger enterprise customers entering into the pipeline with looking to do deals, which are actually quite significant in terms of -- across the entire location base they have. But because of the size of those deals and because they're large enterprises, they take that much longer to actually run them through the sales cycle. So that -- it's -- the headwinds drive the business in, but of course, the headwinds are also protracting decision-making, indeed, the allocation of budget from enterprises. So that's the best response I can give to what's happening outside of our business.
Alex Schlich;Yellowstone Advisory
attendeeThat's great. Moving on to ARR. Where has the GBP 3.3 million growth in annual recurring revenue come from? There's a distinct absence of posted contract wins? Is the business counting renewed contracts as new ARR?
Christopher Kyte
executiveOkay. So just -- I'll just touch on the renewals. I think the question talked about renewal contracts. Yes. So we never recognize renewals as new ARR. Now on renewals, they're clearly customer churn becomes a massive factor in today's market. Our churn rate is less than 3%. So this again speaks back to the stickiness of our platform. We would only count the upsell associated with renewal, which would be basically net new business within an existing customer. So no renewals are counted there. We also -- as it relates to market information, we don't put anything as a newsworthy item unless it's a healthy 6-figure ARR number as in 300,000, 400,000, 500,000, something of that magnitude. And so what we have seen is that given the enterprise sales cycle and the large customers has slowed a bit, that's where you get those types of sizes of opportunity. We've actually been closing quite a lot of new business below that number that we just don't deem it necessary at this stage to put to the market.
Greg Price
executiveAlex, also, on top of that is just around our land and expand strategy. It's very important to us that we bring in new customers that they weren't necessarily always be large deals, but then we look to expand and upsell as we go through.
Alex Schlich;Yellowstone Advisory
attendeeOkay. How have customers reacted to the price increases or extensions to contracts?
Christopher Kyte
executivePrice increases is -- everyone -- no one likes them, but everyone understands why they have to happen. Generally speaking, our customers have been pretty positive with the price increase program we've run out. As I mentioned, churn rate is very low. So clearly, we're sticking off. And clearly, they value the service enough. The ROI is sufficient such that price increases still make it very viable for them. Contract extension is a really interesting one. It's very good for us. Our typical minimum term is 3 years, but actually more and more, we're doing 4-year terms and more. And customers have -- we've experienced very little pushback. I think they're very keen to commit more and more into the future with us. Of course, the more we extend contracts, the better our margins become as well. So it's really a win-win.
Alex Schlich;Yellowstone Advisory
attendeeYou reported that you spent GBP 2 million on product development costs. What should we expect in terms of new offerings to clients?
Christopher Kyte
executiveYes. And I think I just mentioned in the presentation around where the core focus is with product right now, as in this year and moving into next. I think one of the most exciting things to consider is the way we're going to incorporate best-in-class third-party IoT provision into the platform, into the IoT ecosystem. It opens up a whole range of use cases, and a lot of these providers now are providing use cases that specifically deal with managing the deskless environment, might be their buildings, be the assets, I said before air quality management, desk occupancy. We're clearly going to see more deskless workers or more employees were returning back to buildings with rising energy costs, I would imagine. But how do you make sure that's sufficient? Pipe monitoring. How do you drive energy efficiency? I'll give you an example. We've got 10 different pilots I've mentioned. What we're seeing is that say in care homes where Legionella prevention becomes somewhat critical, a lot of the water is kept at about 6, 7 degrees hotter than it needs to be across the entire facility, across a 60-70 location portfolio. That's hugely energy inefficient. And so our ability to monitor that down becomes very, very important. So this is very exciting for us. And it just expands our ability to then upsell existing customers and, indeed, bring on new customers with different use cases. As I said before, the other piece is really around hardening up the platform to be able to take on more scale. When we do look at that pipeline, these are large enterprise customers. If you're going to roll out globally large enterprise customers, we need to have scale and resiliency built into that platform. That's a core focus, and our ability to harness that data and use of it becomes key.
Alex Schlich;Yellowstone Advisory
attendeeGreat. On the question of staffing, can increased hiring offset longer sales cycles, so to achieve higher absolute value of contract signings or bookings? Or would the macro environment not allow this?
Christopher Kyte
executiveI think that's -- yes. So let me read between the lines on that question. I think that question is, what are we hiring more sales and marketing to take advantage of the opportunity in the short term, and then that will help speed up the sales cycle. Look, I think it's a really delicate balance. I don't think it follows always that hiring more salespeople, more marketing people immediately equates to higher ROI. I think what you've got to do, and what we're constantly doing, is reviewing the sharpness of our go-to-market, the capability and the competence of the existing team globally in terms of how we sell. And actually, where green shoots present themselves, where we think we've got capacity with our ability to sell, we'll then look to bring in. I think it's better certainly in this market to do it that way rather than hire ahead of the demand and then wonder which ones -- which people have been most effective.
Alex Schlich;Yellowstone Advisory
attendeeOkay. Could you break down the cost of the sale into its component parts? A little more detail has been asked for here.
Christopher Kyte
executiveYes. Sure. I think I'll hand over to Greg for this one. I've been speaking enough.
Greg Price
executiveYes. Absolutely. So our cost of sale is GBP 2.4 million in the half year, and that breaks down broadly between the cost of our hardware and the cost of delivery by which I mean the engineers that go out and service our customers installing sensors or doing calibrations. Worth mentioning that a large part of our cost of sale also relates to BEMS. And about 1/4 of our cost of sales in the half year is still BEMS cost that will reduce into the future. The last piece of cost of sale, which I haven't mentioned, is our platform cost, and that represents a small element of our cost of sale.
Alex Schlich;Yellowstone Advisory
attendeeOkay. Going back to contract length. Does the contract length extension from 3 to 5 years imply customers are locking in 2022 prices for 2027, i.e., customers are hedging inflation costs at the expense of Checkit?
Christopher Kyte
executiveGood question. Short answer is no because the way we manage our contracts is that we have a inbuilt pricing mechanism to manage uncertain inflation to the future.
Alex Schlich;Yellowstone Advisory
attendeeI must catch up on the questions now. In terms of operational efficiencies, what is your main focus where this is concerned?
Christopher Kyte
executiveAgain, I think I'll hand over to Greg for this question.
Greg Price
executiveYes. Sure. So as I said during the presentation, I think our main focus going forward is going to be on improving our gross margin, particularly looking at how we can reduce the hardware and platform costs that I spoke to just now.
Alex Schlich;Yellowstone Advisory
attendeeBrilliant. [Operator Instructions] Question here, Greg, you talked about gross margins improving. Where do you think gross margins can get to?
Greg Price
executiveYes. Sure. So I think that we will see a 5- to 8-point improvement in gross margins over the next 12 months. So gross margins have come from being 51% this time last year to now being 56%. So I would certainly expect that by next year, they'll be in mid-60s.
Alex Schlich;Yellowstone Advisory
attendeeOkay. And we just got one more question here, which is for a typical 3-year GBP 1 million ARR contract, what would the hardware cost be over the life of this contract?
Christopher Kyte
executiveIt's a good question. As much as I'm able to review, I'll take this, and I'll let Greg comment afterwards. We construct what is called a peace of mind offering. So typically, we absorb the bulk of the hardware costs in year 1 upfront, but we amortize that hardware cost to the client over say a typical 3-year term. We wrap in a whole range of other services such as calibration maintenance and something else called -- which helps prevent uncertain costs for customers. So we transfer them from basically CapEx model to an OpEx model. I'll hand over to Greg. If there's anything more you want to say on how that cost gets reflected internally.
Greg Price
executiveYes. So all I'd add to that really is that on -- when you look at our overall P&L, our gross margin is 56%. We take the cost of any hardware we provide to customers upfront in the first year. So overall, having peace of mind contracts means that we make better margins in future years than we do in the first year. As we mature, then we would expect our gross margins to only improve from where we are now.
Alex Schlich;Yellowstone Advisory
attendeeThere's no further questions here. So I'll hand back to Investor Meet.
Operator
operatorSo thank you very much for sharing the Q&A. Kit, Greg, thank you for addressing those questions that came from investors. And of course, the company will review all questions submitted today and publish those responses on the Investor Meet Company platform. But just before we direct investors to provide you with their feedback, which is particularly important to the company, kit, could I just ask for a few closing comments?
Christopher Kyte
executiveYes. Well, it's been an absolute pleasure to present to the investors today and, indeed, to present through the Investor Meet Company platform. We're very -- as I said before, we're very excited about the future. These are tough times in the market, but these tough times do play to our core value proposition. So we will be looking forward to elaborating on this opportunity even further with you.
Operator
operatorKit, Greg, thanks once again for updating investors today. Could I please ask investors not to close this session as you'll now be automatically redirect to provide your feedback in order that the management team can better understand your views and expectations. This will only take a few minutes to complete, but I'm sure will be greatly valued by the company. On behalf of the management team of Checkit plc, we'd like to thank you for attending today's presentation, and good afternoon to you all.
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