Cogeco Inc. (CGO) Earnings Call Transcript & Summary

October 29, 2026

TSX CA Communication Services Diversified Telecommunication Services earnings 47 min

Earnings Call Speaker Segments

Operator

operator
#1

Good day, and welcome to Cogeco Inc. and Cogeco Communications, Inc. Fourth Quarter 2026 Earnings Conference Call. Today's conference is being recorded. At this time, I would like to turn the conference over to Mr. Patrice Ouimet, Chief Financial Officer; Cogeco Inc. and Cogeco Communications Inc. Please go ahead, Mr. Ouimet.

Patrice Ouimet

executive
#2

Thank you. So good morning, and welcome to our fourth quarter results conference call. As usual, before we begin the call, I'd like to remind listeners that today's discussion will include estimates and other forward-looking information. We ask that you review the cautionary language in our press releases and MD&A issued yesterday as well as in our annual reports regarding the various risks, assumptions and uncertainties that can cause our actual results to differ. And with that, I'll pass the line to Fred Perron for opening remarks.

Frederic Perron

executive
#3

Merci, Patrice. Good morning, everyone. Our Canadian business continued to perform well in the quarter, with a reacceleration of our Internet customer growth, continued strong wireless sales and growing year-on-year adjusted EBITDA again this quarter. We were delighted to see our oxio digital brand be recognized as the most loved telecom brand in Canada. oxio sales are beating new internal records and we're just starting to scratch the surface of how big that business can become for us. We've continued to upgrade our Canadian high-speed Internet network, and now offer 1 gig and 2-gig residential speeds in approximately 95% and 50% of our Canadian footprint, respectively. In the U.S., we've observed an even further degradation in our competitive environment. This has resulted in elevated Internet customer losses in the quarter as we had indicated last time we spoke. And in light of these factors, we're introducing fiscal 2027 financial guidelines, which reflect lower year-on-year performance than last year. Rest assured that we're quite clear-eyed about the very challenging state of the U.S. market. We're nevertheless delivering significant operational improvements at Breezeline. In addition to wireless, we've built new sales channels, launched a new digital second brand and just a couple of months ago, launched a new over-the-top TV streaming solution. More broadly across the enterprise, we're executing well against what we can control and continue to hit the CapEx and OpEx reduction targets from our transformation program. We now have AI agents deployed across most key operational functions and that automation is really starting to bear fruit. Thanks to our disciplined execution, we delivered $554 million in free cash flow in fiscal 2026 for Cogeco Communications near the top end of our original guidance for the year and representing a 33% growth over 3 years. That strong free cash flow generation is enabling us to grow our dividend once again, albeit modestly for a 23rd consecutive year. At Cogeco Media, pleased with our strong radio audience engagement, which reached 4.6 million listeners per week. In summary, as we enter the third year of our 3-year transformation program, our priorities are to: first, keep growing wireless in both countries, which is pure upside for us; second, keep growing our oxio, while digital brands, leveraging the very high customer satisfaction these brands are getting in both Canada and the U.S.; and third, continue to reduce our OpEx and CapEx, including but not limited to, leveraging our rapid progress on AI in order to keep delivering superior free cash flow generation. And on that, I'll pass it over to Patrice for more details about our results. Patrice?

Patrice Ouimet

executive
#4

Thanks, Fred. So I'll highlight a few items from the quarter and then move on to our fiscal '27 guidelines and Q&A. So our Canadian business performed well in the fourth quarter with strong Internet customer additions and growing revenue year-on-year. We also had stronger-than-expected adjusted EBITDA which benefited from growing revenue, cost reductions and some year-end adjustments. In the U.S., the quarter was more challenging than expected due to higher Internet customer losses and elevated competitive pressures impacting revenue and adjusted EBITDA. During the quarter, we announced the launch of a partnership with [ DIRECTV]. An over-the-top streaming solution for the U.S. business. We expect this product to have positive impact on future adjusted EBITDA and free cash flow. It's, however, important to note that we will gradually see a negative impact on our video subscriber metrics, since we will not be counting [ DIRECTV ] in our disclosed subscribers. Our practice is to only account for company-owned brands and reported subscribers. It will also reduce revenue over time that we will only account for the earned commissions in revenue rather than the full video subscription. But as I mentioned, it will be positive for adjusted EBITDA and free cash flow going forward. The consolidated debt leverage ratio stood at 3.1 turns at the end of the fourth quarter versus 3.2 turns reported last quarter. During Q4, we refinanced maturing debt with a new $200 million Canadian tranche, and we repurchased USD 46 million of breezeline's Terminal B debt securities. We expect to continue to use excess cash to repay debt in the Canadian and U.S. borrowing structures over the coming quarters. As for free cash flow, we continue to deliver capital efficiencies throughout the year, which allowed us to grow free cash flow at Cogeco Communications by 7.3% for the full year on a constant currency basis. We also increased the dividend for both Cogeco Communications and Cogeco Inc. by 2%. In determining this percentage, our goal was to strike a balance between shareholder distributions and debt repayments. Now let's discuss the financial '27 guidelines, which we are introducing today. As a reminder, we provide our financial guidelines in constant currencies since foreign exchange rates can be volatile, and plus half of our revenue and adjusted EBITDA is generated in the U.S. dollars. Free cash flow is, however, much less impacted by FX rate movements. Cogeco Communications expects revenue to decrease by a low to mid-single-digit percentage compared to the prior year due to a combination of growth in the Canadian customer base offset by both pricing pressures and subscriber losses in the U.S. due to a highly competitive and promotional market. Adjusted EBITDA is anticipated to decrease by a mid- to high single-digit percentage compared to the prior year due to lower revenue from the elevated competition in the U.S. that is expected to persist throughout fiscal 2027. And this is partly offset by cost efficiencies as we progress through our 3-year transformation program. As for capital expenditures, we are expecting to spend between $425 million and $475 million driven by operational efficiencies and the near completion of many network expansion and upgrade projects. Free cash flow is expected to be between $500 million and $550 million since U.S. EBITDA pressures, higher financial expenses and higher income taxes are partially offset by capital efficiencies. For fiscal '27, we assume financial expenses to be in the range of $250 million and $300 million and our current income tax to be in the range of $30 million to $60 million. Finally, at Cogeco Inc., we have issued the same financial guidelines as Cogeco Communications with the exception of net capital expenditures and free cash flows, which are slightly higher. And now, Fred and I will be happy to take your questions.

Operator

operator
#5

[Operator Instructions]. Your first question is from Vince Valentini from TD Cowen.

Vince Valentini

analyst
#6

A couple of things for me. One, the outlook for the Canadian segment in 2027. I mean, you finished the year strong on financials and Internet subscribers. You seem pretty confident in recent conference commentary that the pricing environment is as disciplined as it's been in a few years and you're still obviously quite bullish on the wireless traction and the oxio traction. That all sounds to me like you expect slightly positive revenue and EBITDA growth in Canada in 2027, but I don't see that in your official guidance or commentary. So if you can clarify that for us. And if it's not positive, is there something one-off you can point to? Are there still wireless start-up costs, for example, or anything else that are an unusual drag on EBITDA that we maybe should know about? So that's question one. I'll just throw my other 2 quickly for you, so you can think about them. Working capital seems unusually strong in both the fourth quarter and the full year what, $88 million inflow in fourth quarter and $138 million inflow in the full year '26. Is that just timing issues or maybe some of the rural subsidy stuff you've been doing and you're finally getting the subsidy payments in on a lag basis from the government or something else going on there? And would you expect that to be even remotely sustainable in '27, Patrice? And last, just a technical question, if you know it. on spectrum transfers, obviously, [ ISED ] has to approve anything. Do you know how finicky they are or how complicated it is to get approval for a subordination of your spectrum, if you're just basically leasing it to somebody, for example, if you want to lease it to a foreign satellite giant, would you have to go through [ IID ] approval? Or could you just do that at your leisure?

Patrice Ouimet

executive
#7

Vince, so I'll start with the order you asked them. So first of all, for the guidance, as you see, we have a range. Obviously, it's provided at a consolidated level and the range allows for over and underperformance at a consolidated level. So if we look at only by country, the commentary I could provide is that for Canada, we're expecting to be relatively stable during the year for revenue and EBITDA, and obviously, then there is a range around that. We did perform well last year. As part of that, there's different elements, there's pricing, there's the customer additions, which we're planning to continue to grow. We have our transformation program in there. There's a mix shift as well, where we have, over the years, a bit more focused on Internet product. And then mobility is picking up as well. So you take all this together, stability would be the way I would look at it for Canada. So your next question is on working capital. This one can be more volatile by quarter. What we expect for the coming year would be to be positive actually on working capital. probably not by a huge extent, but to some extent. And we do have some receivables that are related to subsidized builds, as you pointed out. Some of these contracts pay completely at the end once you're really done fully with a region. So we will collect some of that in the coming year and in fiscal '28 as well. So probably some slight positive movement on our generation on working capital.

Frederic Perron

executive
#8

Vince, it's Fred. On the third question, as you pointed out, [ ISED ] has a lot of discretion on approving both spectrum transfers and subordination. So your understanding is correct. As it relates to the unnamed U.S. satellite giant, I think they've said publicly that their wireless strategy for Canada, they're very different from the U.S. Our understanding is that they're not intending on building a full terrestrial wireless service in Canada. And for that reason, it would make that type of [ spectrum ] monetization for us less likely. However, there are other ways of monetizing our spectrum as we've discussed in the past.

Operator

operator
#9

Your next question is from Aravinda Galappatthige from Canaccord.

Aravinda Galappatthige

analyst
#10

First one is on Canada. As was mentioned earlier, pretty good operating leverage, 3.5% EBITDA growth on much lower revenue growth. Maybe, Patrice, is there any other items that we need to be aware of that drove that operating leverage? Was there sort of more significant movement on the wireless side that perhaps exaggerated that. I wanted to understand that dynamic a little bit better.

Patrice Ouimet

executive
#11

Yes. So I would say if you look at only Q4, we had -- that's right a higher margin there. And that's why in the opening remarks, I mentioned higher than planned growth year-over-year, but I would not necessarily expect that it would be at that level in the future. That's why I was talking more about stability. We did have some one-timers that were positive in Canada in Q4, but it doesn't explain necessarily the full amount of it. So these are nonrecurring and it's normal at year-end, we typically have a bit more of those, and we had some negative ones in the U.S. But that being said, we've been performing well with the growth in the sub base, which has been helping in the results over the year, for sure. And that transformation has continued to pay off. And the transformation program helps with costs. It helps with capital expenditures as well. It helps with revenue, although the revenue piece, as we've always said, is a bit more in the third year. And once we're done with the third year, we'll want to pursue that program. So it's not necessarily going to and there, but it's going to be the end of our first phase of the transformation.

Frederic Perron

executive
#12

Yes. Aravinda, it's Fred. I would simply add. As Patrice said, there were some one-offs in Q4. So I wouldn't necessarily extrapolate, but as a longer-term trend going into next year, we had a bit of more end of promo. We got a bit of a bump from end of promo expiries in the previous year, which will not repeat to the same extent next year. And in an earlier answer, Patrice also alluded to the product mix shift and the customer mix shift. As we do more and more oxio, the Internet margin on oxio is comparable to the Internet margin on Cogeco, but we sell less TV, for example. So there's an impact from that as well.

Aravinda Galappatthige

analyst
#13

Fred, and then maybe just a second one for you. On the U.S. business, we know a couple of years ago, you did consider a part of the footprint or explore the prospect of a divestiture there. Is there any sort of thought on maybe revisiting that idea? I realize sentiment is weaker and perhaps bids could even be harder to come by. But not all regions are the same. I was wondering if that's something that's sort of still on your desk or silo consideration given sort of the outlook at this point?

Frederic Perron

executive
#14

Sure. A couple of things. So first, as I said in the introductory remarks, we're very clear eyed about the challenging state of the U.S. market. So there's no magic thinking here about that. Secondly, we understand that many of you and many investors put very little value on our U.S. business when looking at the sum of the parts approach, so we understand as well. We're working hard doing the best we can to improve the performance of the business operationally. We launched a second brand, similar to oxio in Canada. Earlier this week, we've announced that we're expanding that brand to 2 more states and in 2 weeks, we'll announce 2 more states. So by then, we will offer that branded 70% of our U.S. footprint. We launched a [ DIRECTV ] product, and we're building new sales channels as well. So we're doing everything we can on that front. As it relates to your question, we always seek the best possible way to create shareholder value. We don't need necessarily to think about it in black and white all the time. There's a variety of colors in between, but we always seek the best way to create shareholder value.

Aravinda Galappatthige

analyst
#15

And last question, on the dividend increase, maybe just your thoughts around -- I mean it's a considerable step down from the high single-digit increases that you were implementing considering the free cash flow is still very strong. Your CapEx is stepping down. It's a very, very low dividend payout ratio. Maybe your thought process about dropping that to 2%, and I'll pass the line.

Patrice Ouimet

executive
#16

Yes. It's a difficult decision to make on where to land with this, whether last year, we have done -- we always knew we wouldn't necessarily stay at a very high level compared to what peers are doing, let's say, annually because ultimately, you need to grow the free cash flow at the same level to get to a similar ratio. What we wanted to do is to grow the dividend because we do believe in growing the dividend as we've done for many years now. At this point, obviously, the business has seen some more volatility as well. We're focusing more of the dollars on debt repayment. And I'm talking more of the U.S. business as we integrate it into the consolidated numbers. And we thought that was a reasonable place. Obviously, our dividend yield is quite high right now when you look at the stock price. It's not necessarily the factor we're using mainly to make that decision, but it's something we look at as well. And we will have to see in the future. We're not necessarily married to 1 percentage going forward, but we thought it was the appropriate thing to do given where we are and the guidance we're giving for next year.

Operator

operator
#17

Your next question is from Drew McReynolds from RBC.

Drew McReynolds

analyst
#18

Yes. Thanks maybe for you starting out, Patrice, on the increase in financing expenses in the guidance for fiscal 2027. Is that just a rate interest rate higher? Or is there kind of anything else just in that guidance?

Patrice Ouimet

executive
#19

Yes. So there's a mix of things. One of them is rate. So we have a portion of our borrowings, which is floating. The majority is fixed, but we have a portion of slowing, especially related to the U.S. business and the rates have been going up in the U.S. So that's one element. There's another element is the refinancing we did in Canada. It's not large, but [indiscernible] a higher rate than the previous tranche. We had also some nonrecurring gains is last year and the financial expense that came through purchases we did of debt on the market. So we've assumed we typically don't project a number for that this year. And then we've assumed some costs related to an upcoming refinancing we'll have to do on a tranche in the U.S. So I would say it's a mix of these 4 elements.

Drew McReynolds

analyst
#20

Okay. Yes, that's very helpful. Maybe secondly, on the margin outlook for American Broadband. Given the underlying pressure you've done kind of wonderful things on margins over the last couple of years. But just implied in your fiscal 2027 guidance, it seems to kind of imply a step down here. Is that all related to maybe a deteriorating TV margin, just given what you're trying to do with some of the initiatives? Or are there other dynamics here on the margin front?

Patrice Ouimet

executive
#21

Yes. So when you look at the U.S. business, obviously, given the competition, you've seen some reduction in the cost base -- sorry, not the cost, the subscriber base. So at the gross margin, which is not the number you see, it doesn't change anything. But at the net margins or the EBITDA margin, we have some fixed costs, so that plays into it. When we have a mix shift with less TV, actually, this helps, that goes the other way. This helps with the margin. But there is some pricing pressure. So when we acquire new customers, or for customers that we have, generally, there's been some pressure, not just for us, for other players as well. And we have to absorb this. So either we take it in the EBITDA, which impacts the margin negatively or we offset it with some cost reductions, which we're also doing through the transformation. Given the intensity of competition today in the U.S., we're doing all these things, but the level of cost reductions is not enough to offset the pressure, which -- the pressure on revenue, which basically pressurizes the EBITDA margin.

Drew McReynolds

analyst
#22

Okay. Okay. Yes, makes sense. And last one for me. In your deck, you talked about kind of [indiscernible] being in a pretty inflection stage. Just wondering in fiscal 2027, does that kind of go post inflection? Or is that something kind of for fiscal 2028?

Frederic Perron

executive
#23

Drew, it's Fred. A couple of things on [indiscernible] and then I'll answer your question. So a couple of things -- reasons to feel good about that initiative. First, customer satisfaction is extremely high the subscribers we've connected so far. We get 4.9 stars out of 5 on Google is as high as what we see on oxio in Canada and one of the highest I've ever seen in telecom around the world. So we feel good about that. The margin on those subscribers is also as high, if not slightly higher than the margin that we get on the breezeline brand. Now on volume and penetration, which is your question, we're still very much pre inflection. It's hard to know for sure when the inflection in the S-curve will happen, but it will happen. These things usually do follow an S curve. As it relates to the outlook for the year, I would say we're not yet expecting a massive inflection in our forecast, but that's hard to call. And if the massive inflection does happen in the year, then we'll be positively surprised.

Operator

operator
#24

Your next question is from Jerome Dubreuil from Desjardins Securities.

Jerome Dubreuil

analyst
#25

Just one for me. On leverage, obviously, your level of distribution in terms of the dividend is still very manageable. I have it about 1/3 of your free cash flow for the next year, so enables quite a bit of debt repayment. However, what's going on with the EBITDA growth next year, do you think you can still deleverage the net debt-to-EBITDA basis in 2027?

Patrice Ouimet

executive
#26

Yes. So we finished the year with 3.1 turns of debt-to-EBITDA, the consolidated level we -- using the guidance we provided, let's at the midpoint, you get to a small reduction. So you'd be at around 3x by year-end.

Operator

operator
#27

Question is from Matthew Griffiths from Bank of America.

Matthew Griffiths

analyst
#28

Maybe just on the subscriber performance. It seems like the headwinds in the U.S. are sort of spread more evenly across like the entire footprint and -- but less so in Ohio. So I mean, as kind of like a 2-part question here, maybe. So as you -- what should we expect as you kind of launch [ Velo ] across a greater portion of the footprint? I mean if it's successful, and I know it's -- the time frame is difficult to pin down, but is this a big tool for you guys, do you think to kind of reverse that trend and address the competitive pressures? Or is there more to come on how you're going to be addressing that in the future and with stay tuned for future initiatives? And then just one separate one on the margins in the U.S. [indiscernible] at the year-end, but there seem to be a big year-over-year deterioration? And curious if there's like additional spending that's kind of accompanying the kind of transformation initiatives to try to implement these AI initiatives and to generate revenue and so on that you could call out or if it's really just all on the competitive side?

Frederic Perron

executive
#29

Matt, it's Fred. I'll take the first one, and I'm sure Patrice will take the second one. I'll give you a somewhat long answer on the U.S. competitive environment and what it means for our sub trends because I'm sure many listeners are curious about that topic. So as we mentioned, the competitive environment got worse. We've been mentioning that at several conferences in recent months. It's a variety of factors hitting us at the same time. So I'll mention them in growing order of importance. [ Satellite ] is there, but we only feel it in our most rural footprint. So it's not a major factor at this point. [ FWA ] is still present, but I would say it has slightly less velocity than a year or 2 ago, but it's still present. But really what's impacting us the most is various forms of overbuilding and rebuilding. So this can come in 3 different factors. It can be a DSL player upgrading to fiber. It can be [ PE-backed ] type fiber over builder coming as an additional player in our footprint or it could be a large existing cable operator coming in as an overbuilder, often with fiber in our existing footprint. Now those things have been happening for a while. It's not like they spike up, all of a sudden in a quarter, but they've been progressively growing and on top of that, when those players build or overbuild, they are then very focused on filling the pipe. So what you see is sometimes some pretty aggressive door-to-door blitzes, like we've seen this summer, trying to fill their pipes with very aggressive offers like their offers, like fiber for $50 for a 10-year price lock we've heard of. Where as you hear from some analyst reports of green shoots of large telecom players in the U.S. bringing their prices up, that is not yet what we see in the door-to-door and under-the-counter type channels. So all of that makes the situation quite intense. You see it in our PSU results from Q4. I would not expect Q1 to be any better. As you look at longer-term trends, it's yet to be seen. It's a bit hard to call how this will unfold. There's a case to be made that people can't keep deploying this amount of capital with the cost of capital rising and ARPUs dropping, it's hard to think how that makes so much sense to do so much overbuilding. But even if it was to slow down, people will keep wanting to fill their pipe that they've just built for some time. Now on your question on [ Wheel ] as I was mentioning to Drew earlier, we are only forecasting a modern inflection in [ Wheeler ] this year. It's always hard to call exactly when the inflection will be in a product like this. Yes, we're rolling out 4 more states, but it takes some time for people to get reviews on the product and get familiar with a completely different brand. So if the inflection happens faster, sooner, we'll be pleased. But overall, I would say, in summary, I would not necessarily expect a significant improvement in sub trends this year in the U.S., but let's see how it goes.

Patrice Ouimet

executive
#30

And on the margins in the U.S., I would say there's not that many costs related to our transformation other than our regular cost. So we have staffing some technology costs, but it's not something that is necessarily going up. So I would say it's mainly the pressure we have in the business on the average revenue per user and the fact also that we have less users or less subscribers basically impacts the margin we have because we do have some fixed cost in there.

Operator

operator
#31

Your next question is from Stephanie Price from CIBC.

Sam Schmidt

analyst
#32

It's Sam Schmidt on for Stephanie Price. You've talked about the optimization of capital investments to facilitate free cash flow generation in the -- can you talk broadly about your thinking about capital investments here? And can you talk through kind of puts and takes to the top versus bottom end of the free cash flow guide for 2027?

Frederic Perron

executive
#33

Sure. It's Fred. Good to meet you. I'll comment on our capital investments and how we're able to reduce CapEx in the way we are. And maybe Patrice, you can comment on the cash flow. Essentially, we are quite comfortable with the reduction in CapEx that we're projecting for this year, and we are not concerned about any revenue impact of that reduction. The reason is the reduction is coming from a few different areas, but there are a lot of synergies. I would even say we've talked about our transformation. We're entering the third year now of our transformation. And the third year is disproportionately focused on CapEx benefits, as we see real synergies across the 2 countries and how we manage our network and how we manage our technology that we've been consolidating vendors where we've been consolidating teams, and that's why we feel quite comfortable about the guide. We've also, as I said in the introductory comments, we've been investing in recent years in upgrading our network speeds, in both Canada and the U.S., and we're now reaching a point where we got more speed than we need. So we can pause these investments and be completely defined. So we're very comfortable about the reduction and the lack of impact on revenue.

Patrice Ouimet

executive
#34

For the free cash flow range, it's difficult to comment further. We just provided a range today for the -- as we introduce the guidance for next year. Perhaps as we go on throughout the year, I'll be able to answer that, but it's still early days in the year.

Sam Schmidt

analyst
#35

That's helpful. And then maybe one more on the AI initiatives that you mentioned in the prepared remarks. How are those progressing? And how should we think about impact in 2027 and beyond.

Unknown Executive

executive
#36

Sure. We're doing a lot on AI across both customer operations and customer service as well as revenue management we've talked about pre-inflection in other context on this call. I would say we are also pre-inflation in terms of the impact of those initiatives. But we do expect some level of inflection to happen throughout the year. It's already in our guidance, and it helps offset other factors on the cost front.

Operator

operator
#37

Your next question is from Maher Yaghi from Scotiabank.

Maher Yaghi

analyst
#38

[indiscernible]. I just wanted to ask you first, or -- I know you stopped doing the hard promotional offers that you had late last year and well into early this year. But are the losses that you're seeing the higher losses in Internet in the U.S. are some of these guys that you onboarded during those offers that you did where you were giving 2 months free and $250 card Visa cards discounts. Is this the reason why we're seeing this elevation recently in lawsuits in some of your markets in the U.S.

Frederic Perron

executive
#39

It's Fred. Yes, thanks for pointing out that we've been rationalizing our promotional offers in the U.S. To your specific question, it was a small factor in the quarter. I would say it's one of the reasons, especially in Ohio, why Ohio was not as good in the quarter, but it's not the biggest factor. The biggest factor is the other headwinds that I was mentioning before. And of course, the factor you're alluding to would be very temporary in nature, given that we stopped doing those things anyway. More broadly, we are now getting a better NPV per customer we acquire in the U.S., thanks to those rationalized offers. So even though the sub trends are not looking at good, the NPV is a little bit better.

Maher Yaghi

analyst
#40

Okay. Makes sense. So I just wanted to ask you also just on this, how do you account for the prepaid gift cards that you're giving away during this period, do they flow -- are these costs amortized over multiple months in your P&L or they're charged directly in a month where these customers were loaded back in January and February and December of last year.

Patrice Ouimet

executive
#41

Yes. So they get amortized for the expected life of the customer. And obviously, we have -- when we have specific promotions we'll have cohorts and these [indiscernible] will always have a portion of the customers that churn faster than others and some will stay for a long time. So we use an average of this, and we amortize it over that period.

Maher Yaghi

analyst
#42

Okay. And when a customer leaves, if they receive that prepaid gift card and that personally will you charge the rest of the unamortized portion in the same month that they leave? Or I guess is this maybe why we're seeing the EBITDA getting hit so much in the U.S. right now?

Patrice Ouimet

executive
#43

Yes. So we don't do it at the individual customer level that would be very -- yes, complex accounting. We do it at a higher level, but based on the real data. And I would say it's not the main reason. The main reason is just the pricing in general. We do have -- as part of the activities as well, there's some repricing of the base as well from time to time as we -- as people get to the end of promos and we have the new customers that come in at lower pricing than before. There has also been some cord cutting on TV that's been going on. So that's why we signed this alternative provider as well that we didn't have in our lineup of services before, but that also plays a little bit into it.

Maher Yaghi

analyst
#44

Okay. All right. So in terms of the pressure that you're seeing in the U.S., obviously, you're not in it alone, we're seeing a lot of your cable peers also in the U.S. feel the same pressure. They're taking aggressive actions to reduce cost and without talking about each independent company, but they're able to offset in a way the revenue decline enough to not see the EBITDA reduction being a lot more than double the top line decline. What actions are possible for you to take in order to prevent this from continuing? I guess the question is into the future for too long.

Unknown Executive

executive
#45

Yes, the -- without discussing too much other people's strategies. I know exactly what you're alluding to and there are rumors about some of the big cable players getting large percentages of their staff. In understanding what they do the types of things that they're doing are things that we started doing 2 years ago. So I would confidently claim that we were a bit ahead on those types of measures. You've heard us talk about merging the Canadian and U.S. operations. We've taken significant percentages of the management layers in particular, out of the business. So because we were ahead, there's less to catch up on for us at this point. However, what is still an opportunity as all the AI initiatives that we've talked about. There's a lot of efficiency from AI and customer service operations and revenue management. So that's where the next wave will come from. But the short answer is that some of the quick hits that they're looking at, we've already done in the past.

Maher Yaghi

analyst
#46

Okay. Perfect. Just one last question on your Canadian operation. Obviously, a very different picture looking picture versus the U.S.? And can you maybe tell us a little bit what's driving the subscriber loading is oxio still perform [indiscernible] well above your Cogeco brand, and for how long you think that can continue to happen?

Unknown Executive

executive
#47

Yes. The -- we see no sign of slowing down in oxio. So in fact, we keep beating our internal records pretty much every quarter. That's coming mostly on our own footprint. So it comes with good margin on Internet. As I said before, it doesn't come with TV, but at least the net margin is good. So we see no sign of slowing down on that brand. And what's very helpful is a lot of our sales come from the referrals because customer satisfaction is so high. So the marketing cost is pretty low as well.

Operator

operator
#48

In agri, next question is from Tim Casey from BMO Capital Markets.

Tim Casey

analyst
#49

Just a quick one for me. Patrice, can you remind us how you're accounting for the wireless initiatives now? Is that reflected directly in the segmented EBITDA? Or is there still some carriage in corporate? And maybe just tie that into the guidance, is that having any meaningful impact on the guide for '27 in terms of your outlook of EBITDA contributions or lawsuits in '27?

Patrice Ouimet

executive
#50

Sure. So it's all in the business units now when you look at the segment of the results. So in the U.S., it's always the case, and we've always had a very small team there. As you know, we're relying on an [ MVNO ] as well, and we have an external party as well that the technology piece, so like billing and tracking the [indiscernible] consumes or early gigs consumed. In Canada, because that was not available, we did it in a different way, especially on the technology piece with a third-party initially what has in the corporate bucket for a while, we were pretty commercial or for commercial launch. But last year, since we did it, so for fiscal '26, we did move it. So on a year-over-year, I'm getting to the second part now, year-over-year for fiscal '27 is apples-to-apples for the Canadian piece because everything has already been moved to the Cogeco connection side of the medium side.

Operator

operator
#51

There are no further questions at this time. Please proceed with the closing remarks.

Patrice Ouimet

executive
#52

Okay. Well, good talking to you this morning. Thank you for your questions, and we remain available if you have other questions for us. Have a good day.

Operator

operator
#53

Ladies and gentlemen, the conference has now ended. Thank you all for joining. You may now disconnect your lines.

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