EQB Inc. (EQB) Earnings Call Transcript & Summary

September 9, 2020

Toronto Stock Exchange CA Financials conference_presentation 23 min

Earnings Call Speaker Segments

Phil Hardie

analyst
#1

All right. Well, welcome back in Scotia Financial Conference. Right now I'm virtually sitting with Andrew Moor, CEO of Equitable Group. Andrew, thank you, and appreciate you joining us.

Andrew Moor

executive
#2

Well, thanks for having me, Phil, and good afternoon.

Phil Hardie

analyst
#3

All right. So I think the pandemic has brought many challenges, which we'll touch on shortly, but maybe a potential bright spot for Equitable Group and maybe through the accelerated shifts through digital banking. So can you talk about those trends and why you think Equitable is positioned to be Canada's leading Challenger Bank?

Andrew Moor

executive
#4

Yes. Well, I think there's a few things going on. Clearly, people are less inclined to go into a bank branch today than they might have been a little while ago. And really, it's been a shock to the system. It's pushed so many people to doing everything online. If you're doing shopping, ordering food, why wouldn't you go online to do banking? And really, we've been Canada's Challenger Bank for 6 years. This is a journey we've been on for a while. So we've learned so much in that period, whether it's what customers' expectations are for the digitally and mobile-enabled, how to work with fintech partners, how to run our infrastructure in the cloud. And as a reminder, we believe that we're 1 of only 2 banks in North America that are running our infrastructure on the public cloud on the Azure cloud, Microsoft Azure cloud. So we think we're actually very well positioned in terms of culture and capability to succeed in an industry that's changing as a result of consumer preference changing and the forces of technological change. So yes, we feel very well positioned for all of that. I was just trying to go to the bank branch just now. The door was locked and there was a line up outside. I just turned away rather than actually trying to be in the bank branch. And I think many people would have had that experience, whether it's call centers or bank branches.

Phil Hardie

analyst
#5

We'll have to switch to the Scotia branch then.

Andrew Moor

executive
#6

I thought it would help with the experience.

Phil Hardie

analyst
#7

We're always there. So I think Equitable, and you personally, have been outspoken advocates for open banking with several opinion pieces in The Globe and Financial Post advocating this as the way forward in Canada. Why do you think this is so important?

Andrew Moor

executive
#8

Unfortunately, we've allowed our financial infrastructure in Canada to decay, which is sort of embarrassing. But it's very hard to move money across the system. It's slow. It's too expensive to move money across the system. We don't have a decent digital identity system. It's pretty amazing, a country -- an advanced country like -- economy like Canada is lagging behind countries like Estonia and Rwanda in this respect. And I do think that more broadly, open banking will give better choice to Canadians, better choice of financial services, a great prosperity for our whole society. This is an important national issue. This goes way beyond banking. Open banking really provides the framework to allow to do that. And frankly, with so many countries around the world pursuing open banking, Canada is something of anomaly in government not putting it -- not really leaning into the open banking world. And I'm certainly hopeful that with the new throne speech, we can actually sort of think about banking becoming more important in the government's agenda. And of course, while we're delivering benefits to society on the one hand, we also believe that Equitable can thrive in this world as well. Our API infrastructure will allow us to really deliver value to Canadians and to our customers if we really lean into the open banking agenda.

Phil Hardie

analyst
#9

Okay. Over the past few years, I think single-family mortgage growth has really been a significant growth driver for Equitable Group. Is that likely to remain the case over the next 3 to 5 years? Or should we start to expect new drivers as this Challenger Bank strategy advances?

Andrew Moor

executive
#10

Certainly, we have a crown jewel in our mortgage space business. We're the biggest player in that in the market. We have great technology and a great capability and brand in that market. We actually believe that as well as in the digital platforms, we're also seeing mortgage brokers gain market share through the pandemic. Again, these are people that you can deal with more easily remotely perhaps than you can in a more entrepreneurial way than you can by walking into a bank branch. So we -- again, we expect us to thrive quite well in the single-family business. Our commercial business is a very successful business. We'll talk about competition maybe in a minute, but we're seeing some good growth there, too. But beyond those, we do actually see some significant opportunities. So our decumulation business, which we think of as lending against life insurance policies and on reverse mortgages, is an area that gets a little notice from investors. Frankly, the asset base is quite small to date, but I'm very confident this will be a significant area of growth over the next 5 to 10 years. So an area to watch. And we believe that retirees typically are not well served by the financial services industry. There's an opportunity to create distinctive better products there. And clearly, as we continue to build up savings products in the EQ Bank platform, which is going through dramatic growth as we speak, you can expect to see us reaching out to those consumers and seeing if we can be more constructive on the lending side of the business as well. I haven't quite figured out how well that route looks like, but we're trying many things as we have more customers down in the deposit side.

Phil Hardie

analyst
#11

Okay. In that context, I mean, what other areas should investors maybe expect to see Equitable move into?

Andrew Moor

executive
#12

Yes. Certainly, we're very interested in things related to payments. So now we're holding value in terms of deposits. It's very much in the incubation stage. We're very much thinking about how do we allow people that are holding value with us as a deposit, to spend money at a point-of-sale process. So that's something that we're looking at continuing to develop. And you've already seen us start to make some moves in payments. I mean I would say that our international money transfer business where we -- is having some fairly good success certainly in terms of the way that our customers think about it. So the Net Promoter Scores and the feedback we get from the customers when they're trying to move money overseas, fast and with great rates, is really a compelling innovation in the Canadian market. So we are seeing good progress in these areas. And I think you can expect us to see a broader set of products in that vein.

Phil Hardie

analyst
#13

Okay. Just changing gears a bit. Now when you released your quarterly results in late July, I think you noted a significant decline in the portion of borrowers on the deferral programs. So can you give us a bit of an update as to where that stands today?

Andrew Moor

executive
#14

Yes. We continue to see great success in that area. So about 84% of the borrowers that were on deferrals have now come off deferrals. So we've actually dramatically scaled down the amount of people on these deferral programs. And I'm pretty confident about our investors -- our borrowers rather. We seem to be seeing good resilience amongst our self-employed borrowers in being able to make their mortgage payments. So in an environment where we may feel fairly negative about the economy, our customer base seems to be standing up fairly well. I think there's no doubt that there's some hidden challenges in the mortgages that we're still offering deferrals on. But as the number of deferrals is coming down, we're feeling better and better about how our customer base is standing up to these challenges more generally presented by the pandemic.

Phil Hardie

analyst
#15

Good to hear. Maybe taking a step back, bigger picture then. How are the economic data and housing metrics trending compared to the base case scenario used to set your loan loss reserves?

Andrew Moor

executive
#16

Yes. I mean they're better. So we rely on actually third-party data providers. So we rely on Moody's that should provide that data for us. We just released the most recent update of the Moody's forecast, I think, a few days ago. And the changes are also positive compared to what we were projecting against last quarter. So the -- particularly on 2 of the key variables, so unemployment and HPI, which are potential drivers of the loss calculations around single-family mortgages, there'll be modest improvements in those critical variables. So no big news, I don't think, but generally, we would expect modeled losses perhaps to be a little lower at the end of this quarter than we would have expected at the -- than we generated last quarter. Now there's still an overlay that we apply to that to apply judgment, whatever that actually really means. I think it's unlikely we're going to be releasing reserves in this current quarter just given the current uncertainty. But it certainly looks as though the core calculations are going to lead to slightly lower losses than we expect.

Phil Hardie

analyst
#17

Okay. And again, maybe kind of digging back into the reserves, I mean, given the use of, I guess, a weighted average set of scenarios that you really set allowances, if you could just remind us maybe the size of implied cushion that you've actually reserved against compared to that base case.

Andrew Moor

executive
#18

Yes. I mean so we -- so the base case is the base case, and then we do weighted averages around that as all other banks do. So if you just took the base case and you took the difference between that and the weighted average that we use, it's actually over-reserved by about $7.8 million, which is around $0.35 of earnings, $0.35 of book value. And we've got total reserves in Stage 1 and Stage 2. So these are loans we haven't identified any actual losses against yet or any risk of $68 million. So I do believe we're actually erring on the side of caution in terms of the reserving we've taken to date. Now when that would mean -- and if I'm right about that, when that would actually turn into reserve -- reversals or reserving is another question. But I certainly feel very comfortable with the reserves we put aside at this point, although, of course, there's still a lot of uncertainty ahead as we deal with deferrals tapering off, potential second waves and those kinds of things.

Phil Hardie

analyst
#19

All right. I think overall, Equitable's loan book looks very well collateralized, although I just feel like there's a few areas, in my view, that have got some disproportional risks, right? And that's really equipment leasing, construction, maybe uninsured Alberta exposures. So maybe we can kind of take a minute and talk about that portion of the loan.

Andrew Moor

executive
#20

Yes. I mean the equipment leasing is certainly more economically sensitive. We're lending to real businesses. But I would remind investors that we have about 60% that is secured against transportation equipment. We're feeling pretty good about how, again, the deferrals are rolling off there. Certainly, in March, we saw supply chains being disrupted in the on -- as the pandemic started between the factories closing and then reopening and so on. And now that equipment seems to be rolling now, and the payments are coming in fairly well. Even when we offer a deferral in the leasing business now today, we're receiving at least 50% payments on those leases, so not complete deferral. So feeling pretty good. It's a less than $500 million book. We do have about $960 million of single-family lending in Alberta and about $470 million of commercial that would mostly be on residential real estate, though multistory apartment buildings. Again, there's clearly more elevated risk in that province as the economy goes through a restructuring, certainly with the energy industry. But we're feeling pretty good about it. These are mostly loans in Calgary and Edmonton, where clearly, there's much more than just oil and gas. There's universities and health care and a bunch of other more diversified industries. But an area to watch and certain area where we have a lower risk appetite in terms of loan-to-value in Alberta today than -- we have had issues since 2014, I guess, so I feel like we positioned the book fairly well. On the construction side, in contrast, I actually feel the risk is pretty limited. We've done a deep dive into that book. There's $1.3 billion of construction loans on our books. Some of those are insured by CMHC, actually. But generally, we -- having sort of -- if you've gone through the book, we're not too concerned about our construction book and feel that's a low-risk position right now.

Phil Hardie

analyst
#21

I'm going to change gears a bit. We touched on it maybe in the beginning of the conversation. But over the past few months, have there been any significant changes to the competitive dynamic across either the retail side of the business or commercial segments?

Andrew Moor

executive
#22

Yes. I mean in general, no. I mean we're one of the larger player in the Alt space. I mean anybody observing the space would say there's one other big competitor and then a few smaller players that are always there and coming in the market with various levels of kind of progression on basis of credit or rate. So it seems like we're still facing those traditional competitors. 1 or 2 might emerge with a bit more enthusiasm from time to time, and it feels like the same dynamic. And the good news is they're funded pretty about the same way as we are of broker deposits. So the kind of cost structure of those players is pretty similar. And on the commercial side, we're seeing a little bit less competition than normally. I don't quite know what's driving that, but some of the traditional deposit takers seem to be less aggressive in the commercial area. So we're able to lend at slightly lower loan-to-value, better credit quality and decent spreads in that market. So no big changes, frankly.

Phil Hardie

analyst
#23

Yes. Well, I think some investors may be surprised, I think, by the dramatic growth in the prime mortgage business since the pandemic broke, and this isn't normally an area of focus within the Equitable story. What's behind that shift in emphasis?

Andrew Moor

executive
#24

Well, it's really -- I think it's a testament to our strength of our business model. What we saw when the pandemic broke is we were concerned about potentially some risk in the Alt space and commercial and housing values. We moved some of our team into the prime space, where we have good -- when we're faced with the broker, a decent brand position. Our volumes are up about 50% year-over-year. More importantly, the margins dropped dramatically. So we've certainly made some good money in that period while the spreads are wider. When we say prime, these are so prime, these are all insured mortgages, in fact. So we're basically originating mortgages and selling them off as MBS. And we think it's about $40 million of value created in terms of those -- that insured business that we're originating directly. Now it's a bit of a deferred gratification thing in the sense that we can see those margins here over the next 5 years. But it is building embedded value in the book of business, and again, with almost no credit risk concerns. But there isn't really no credit risk in the sense we have counterparties with the mortgage insurers to guaranteeing credit losses on these businesses, on those loans.

Phil Hardie

analyst
#25

If I can maybe turn a little bit towards the number side. Can you just talk a little bit about maybe the outlook for the net interest margins and what the areas of greatest uncertainty in terms of where those margins could be at?

Andrew Moor

executive
#26

Yes. I mean I think in general, we don't see NIMs changing that much over the next little while. So unlike large institutions, we don't have the benefit of large balances and checking accounts with 0 interest. Clearly, when interest rates drop, the interest rate can't really go below 0. So we do -- we did see in the last quarter some compression in NIM related really to onetime feature of ensuring a bunch of single-family loans through CMHC. We actually amortized that insurance premium through the NIM line. And I think we're just going to try to do a better job in the future of kind of doing NIM by product line because sometimes we get the story from investors, well, your got NIM compressed. But it may be a feature of our insured business growing at a faster rate than our alternative business. We would expect to have lower margins on that insured business. But the good news is where we see growth in the insured business, we're also seeing ROEs rise because those are very high ROE businesses but relatively skinnier on NIM. And thinking longer term, one of the wins coming for us, we hope, is to save cost of funds by about 30 basis points compared to broker deposits with EQ Bank over the next 2 to 3 years. So therefore, that becomes a more meaningful part of our funding and potentially similar savings for anything we issued through covered bonds. We're hoping that will help improve NIMs going forward.

Phil Hardie

analyst
#27

Yes. I mean that leads to my next question. And so EQ Bank, I think, is a big part of the Equitable story. Maybe you can provide us a quick update on that.

Andrew Moor

executive
#28

Yes. Well, we just actually put out a press release last night because we've just celebrated crossing $4 billion in deposits. It took us about 3 months to pass to -- to gather the last $1 billion in deposits, and it took us nearly 2 years to gather the previous $1 billion. So it tells you something about the change in appetite around dealing with EQ Bank. But I think -- I guess my key message to anybody watching today, you cannot understand the Equitable story without opening an EQ Bank account. Not asking you to put a big deposit there, but I think -- for sure, you -- even if you don't like the stock, you've got to love the EQ Bank account. Not only does it offer you a good interest rate, it makes money -- moving money overseas, seamless and the best value of any other bank in Canada. You can move money to friends and family that have EQ bank accounts in real time really easily at a touch of a button. It's a very easy way of opening up a joint account. So -- and frankly, we're only at the beginning of our road map. We've built the foundations of a great digital bank. And now we plan to build on these foundations that we've built. And the strength of our team in this area is really quite fantastic. 5, 6 years ago, we had no skills in this area at all. We had an individual with vision from one of the big banks. And as we've built out the team, we now have a deep bench of people that really understand how to build a digital bank.

Phil Hardie

analyst
#29

Okay. Maybe kind of on that front, I think as you continue to invest and position Equitable for growth in an uncertain environment, what do investors expect with respect to expense growth and efficiency ratio over the next 12 to 24 months?

Andrew Moor

executive
#30

Yes. So I think efficiency ratio and expense growth, obviously, go hand in hand. But the -- generally speaking, around about the 40% efficiency ratio should be where you expect us to be, which does make us the most efficient bank of the 9 banks listed on the TSX Composite Index. So we're pretty pleased with that. We don't think there's a huge opportunity to drive expense ratio lower than that, frankly. You've got to keep a balance between being relevant, advertising in the market, building your brand and maintaining costs. So we're very rigorous around cost. We're a sensible organization. When I fly on business, I'm always in the back of the plane. It's a low-cost operation, but we do need to invest in proper infrastructure and things like cybersecurity to keep us relevant in the market. And really, our guiding principle is not so much expense ratio as it is ROE. So trying to keep that ROE in the 15% to 17% band is really got our goal. And if we have to engage in businesses that have relatively less efficiency as measured by an efficiency ratio but have got higher ROEs, we're going to make those decisions going forward.

Phil Hardie

analyst
#31

Okay. Well, listen, let's start to close out our discussion here with maybe kind of a walk through some of your key strategic priorities over the next 12 to 24 months.

Andrew Moor

executive
#32

Yes. Thanks, Phil. So I mean clearly, job #1 is just working our way through -- the pandemic is not over. [ It was as much ] -- but we may feel good about how things are evolving. So working our way through and the risks related to that and economic consequences, while we're feeling good about it, and all of our projections show earnings increasing in each in the next 2 quarters, that all has to unfold. I mean we're still going to be on our toes to manage our way through that. And beyond that, we really have a full road map in terms of the delivery in the EQ Bank platform. There's some really obvious developments we need to offer. We don't offer registered accounts today, the TFSAs and RFPs. We're thinking about other functionality around payments and really bringing some true innovation in the market that will have the impact of reducing the cost of funds and therefore benefit our investors as well. On the lending side, we're really making the digital journey there to make origination easier and cheaper. So we're very good at facing the brokers. And certainly, the goal is to continue to improve service levels from digitization. And that will lead to market share gains, we hope. So things that we do already around being able to sign a commitment letter virtually and things which actually brought innovation to the market when we did it using the ability to screen and scrape to prove income. And then from an investor's perspective, we really want to continue to be able to deliver on the core value accretion model that we set out about 5 years ago. Roughly speaking, we're going to generate 15% to 17% ROE every year. And we pay out about 10% of that. So that means our book value and EPS grow by about plus or minus 15% a year. And that kind of drives you to a CAGR that -- CAGR in EPS and book value that we think will create meaningful value for our investors over the years ahead. So that kind of -- sort of broadly, it's a bundle of things there, financial, delighting our customers and looking after the risk in the business.

Phil Hardie

analyst
#33

All right. Well, listen, I think we kept you busy today with one-on-one. So maybe one quick question on that front. What do you think is the single biggest misconception from investors in Equitable Group? And again, if you had one key message for them, what would that be at this point?

Andrew Moor

executive
#34

I think people overemphasize the potential downside from credit losses. This is a bank that understands how to manage credit. And we make $200 million a year roughly, let's say. We can afford to take some losses. And I don't think we think we're going to see the losses that investors are presumably building at the stock price. This is a company that's going to generate roughly $3 in earnings a quarter. So let's say $12 a year in EPS, and we're trading in the 70s. So that feels like even a 10x multiple on a reasonably modest business should be realistic. And we're well positioned for the changes that are coming into the banking industry. But to me, that, if anything, should attract a premium, and yet what we see is our stock being routinely discounted. So I think when you really understand this business, open an EQ Bank account, understand the things we're doing in the innovation we're bringing to the market, really think through how badly the mortgage -- the housing market has to be impacted to deliver us huge losses. I actually feel very comfortable with our business model. This is the third business where I've had a chance to be the Chief Executive, and this is by far the most comfortable one that I've had. And yet strangely it trades at a discount to others that I've run that appear to be, yes, they were good businesses, but they had other risks delivered. I sleep much more soundly with this business than many others that I've been involved with. So I think it's always easy to think about the risks, but we also got to look at the upside. The banking industry is a great industry with deep moats around it. It's hard to set up a new bank. There's only 9 banks listed on the Toronto Stock Exchange. Six of them have a sort of particular approach to life, the big banks. And we've got a distinctive one that allows us to kind of carve out a decent piece of territory that I think reward investors and reward our customers and actually reward Canadian society generally as we sort of put broader pressure on doing things differently in a digital way.

Phil Hardie

analyst
#35

All right. Well, Andrew, on behalf of Scotiabank Global Banking and Markets, I'd like to thank you and your team at Equitable Group for your participation and support in this year's event.

Andrew Moor

executive
#36

Thanks so much for having me, Phil. Let's hope we can all do it in person next year.

Phil Hardie

analyst
#37

Thank you. Me, too.

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