HealthCare Global Enterprises Limited (HCG) Earnings Call Transcript & Summary

August 20, 2020

National Stock Exchange of India IN Health Care Health Care Providers and Services earnings 47 min

Earnings Call Speaker Segments

Operator

operator
#1

Ladies and gentlemen, good day, and welcome to the HealthCare Global Enterprises Limited Q1 FY '21 Earnings Conference Call. [Operator Instructions] Please note that this conference is being recorded. I now hand the conference over to Mr. Niraj Didwania, Head of Corporate Development and Investor Relations at HCG. Thank you, and over to you, sir.

Niraj Didwania

executive
#2

Thank you, Anil. Good evening, and a very warm welcome to all participants to HealthCare Global Enterprises Limited Q1 FY '21 Earnings Conference Call. Today, we have with us Dr. B.S. Ajaikumar, Chairman and CEO of HCG, along with the management team to share highlights of our business and financials. We have uploaded an earnings update presentation to stock exchanges and also shared the same through our mailers. Without further ado, I hand over the call to Dr. B. S. Ajaikumar.

B. Kumar

executive
#3

Thank you, Niraj, and once again, warm welcome to all the participants. We are pleased to report Q1 FY '21 results amidst unprecedented and most challenging environment. After hitting the bottom in April, we have seen improving trends thereon across our operations and are focusing on maintaining continuity of care for oncology patients across the country. The situation on the ground continues to remain unpredictable and we are following a proactive approach to deal with the dynamic environment. I would like to recognize the efforts of our entire team that has demonstrated phenomenal sense of responsibility, competence and faith leading from the forefront. We are pleased to announce the completion of the preferential allotment transaction of INR 651 crores, with 80% of the funds already received, and the balance to be received subsequently. We welcome Mr. Amit Soni, Senior Managing Director; and Mr. Siddharth Patel, partner from CVC, as Board members and look forward to a long-term relationship as partners in HCG journey. With a healthy balance sheet and focus on [ sweating ] our existing and new assets towards an inflection point, we are excited to reap benefits from the past expansions and investments, driving strong cash flows and return in near future. HCG's leadership in oncology, fertility and precision diagnosis with pan-India scale augurs our commitment towards value creation and social impact for all our shareholders. Business updates for Q1 FY '21. Substantial COVID impact on business operations across regions: delay, postponement and/or cancellation of oncology, multi-specialty and fertility procedures; reduction in footfalls of patients in outpatient department impacting consultations, treatments and future registration volumes; complete shutdown of international travel resulting in cancellation of planned treatments of international patients. Initiatives and contributions towards mitigating COVID challenges: safety guidelines and operational protocols implemented across all centers of the network; migration of OPD to technology-based virtual through teleconsultation, telemedicine and video visits to maintain continuity of care for oncology patients; ICMR approval received for developing and conducting clinical trials for Cytokine-based as well as plasma-based therapies for COVID patients; Ahmedabad multi-specialty center amongst the first hospital to enroll patients in clinical trials for Glenmark’s Favipiravir; Strand Life Sciences, our associate company, among the first of the group of private labs approved for PCR-based COVID testing. Oncology centers in Tier 2 and 3 towns pan-India demonstrate strong resilience amidst national lockdown: revenues of Hubli and Gulbarga centers in Karnataka grew 37% and 15% Y-o-Y, respectively; Nashik and Nagpur centers in Maharashtra region experienced marginal revenue decline of 2 percentage on Y-o-Y basis; Cuttack center in East India grew revenue by 1.7% Y-o-Y, and Ongole in Andhra Pradesh, over a smaller base, saw revenue growth of 77% Y-o-Y. HCG's Center of Excellence in Bangalore ranked #1 in all-India survey of oncology hospitals by Times of India in the private sector. Borivali and Cuttack centers also ranked among the first -- among the top 6 oncology hospitals of the India, and we are very proud of it indeed. Now I would request our CFO, Srinivasa Raghavan, to share the financial highlights. Srinivasa?

V. Raghavan

executive
#4

Thanks, Dr. Ajai. Good evening, everybody. Effective April 1, 2019, the company has adopted IND AS 116 leases standards, applied to lease contracts existing on April 1, 2019, and all financials are as per IND AS 116. As Dr. Ajai highlighted, COVID did have an impact on our financials and the key highlights for quarter ended June 30, 2020, are as below: Consolidated revenue was INR 1,935 million compared to INR 2,689 million in the corresponding quarter of the previous year, reflecting a Y-o-Y decline of 28%. Consolidated EBITDA was INR 221 million as compared to INR 462 million in the corresponding quarter of the previous year, which is a decline of 52%. Consolidated operating EBITDA was INR 194 million as compared to INR 449 million in the corresponding quarter of the previous year. Operating EBITDA for existing centers were INR 255 million, reflecting an operating EBITDA margin of 16%. Loss from new centers was INR 61 million as compared to a loss of INR 38 million in the corresponding quarter of the previous year. Consolidated PAT was a loss of INR 398 million as compared to a loss of INR 180 million in the corresponding quarter of the previous year. I now request your attention to Slide #9, please. Q1 revenue declined 28% Y-o-Y: HCG centers by 25.5% and Milann centers by 65.2%. Q1 '21 operating EBITDA: existing centers, INR 255 million, which is 15.8% margin versus 21.1% margin in Q1 FY '20; new centers, loss of INR 61 million versus loss of INR 38 million in Q1 FY '20. I now request Dr. Ajaikumar to share the operating highlights, please.

B. Kumar

executive
#5

Thanks, Srini. I would like to draw your attention to Slide 10 of the presentation. Revenue split for our business is 97% contribution by HCG centers and 3% by Milann fertility centers. Within HCG centers, Karnataka contribution to revenue is about 37%; followed by Western India comprising Gujarat at 24%, Maharashtra at 16% jointly contributing total of -- [ 13% ] of the total revenues; followed by East India and Andhra Pradesh at 10% and 9%, respectively. Tamil Nadu and North India contribute 2% each as of Q1 FY '21. I would like to draw your attention to Slide 11 of the presentation. Strong resilience in revenue across centers located in Tier 2 and 3 towards Q1 FY '21: Hubli, 36.5% Y-o-Y; Gulbarga, 15.2% Y-o-Y; and Cuttack, 1.7%, Y-o-Y. Resilience in revenue across several regions: East India 3.3% Y-o-Y; Maharashtra, negative 7.4% Y-o-Y; and Andhra Pradesh, negative 12% Y-o-Y. New centers contributed revenue of INR of 290 million in Q1 FY '21 versus INR 342 million in Q1 FY '20. Revenue from existing HCG center declined by 21% (sic) [ 27%] in Q1 FY '21 on a Y-o-Y basis. Now I would like to draw your attention to Slide 12 of the presentation. ARPOB for existing centers at INR 32,033 against INR of 33,162 in Q1 FY '20. ALOS at 2.15 days showed marginal increase. Operating EBITDA margin impacted with scale-up and losses of new centers. Existing centers operating EBITDA margin declined by 390 bps to 20.6% in Q1 FY '21 from 24.5% in Q1 FY '20. Looking at key geographies in Slide 13. In Karnataka region, the Center of Excellence revenue declined minus 26.4% Y-o-Y; Center of Excellence ARPOB was INR 45,800 and 24.3% operating EBITDA margin. Revenue from international patients impacted on account of COVID restrictions. With respect to Gujarat region, revenue of multi-specialty centers declined by 50.8% Y-o-Y. The EBITDA margin of oncology centers at 17.8% for Q1 '20. In Maharashtra, Nashik center revenue declined marginally by 2.4% Y-o-Y basis, with operating EBITDA margin of 22.8% for Q1 FY '21. Borivali and Nagpur center demonstrate ramping up trends. In Andhra Pradesh, centers across the region showed strong resilience with overall revenue decline of 12% on account of COVID restriction. Focus on improving revenue mix through reduction of scheme business. In East India, existing centers across the region showed strong resilience, with overall revenue decline of 6.1% on account of COVID restriction. Existing centers operating EBITDA margin of 27.2% in Q1 FY '21. Coming to Slide 14, covering the key highlights for Milann fertility business. For FY '20, Milann saw a decline in IVF cycle by 74% and revenue by 65%. Revenues impacted substantially on account of elective nature of IVF treatment under lockdown we faced. Patients were advised to reschedule/postpone procedure on account of COVID restrictions to minimize risk of infection. At this point, I would request Srini to explain the CapEx and the debt highlights. Srini, please?

V. Raghavan

executive
#6

Thanks, Dr. Ajai. I would now like to draw your attention to Slide #15, please. With respect to the CapEx table, we have implemented judicious control measures with respect to both routine and growth CapEx, with most of our expansion completed. Total CapEx was INR 81 million, which was largely with respect to the HCG centers. Regarding net debt, as on June 30, net bank and other debt was INR 6,455 million, which includes ForEx reinstatement of INR 13 million. Cash and equivalents includes INR 65 million received from warrant issuance to promoter in the quarter. I'll draw your attention to Slide #17 (sic) [ Slide #16 ], please. We are not expecting any centers for next few quarters. We do not have any committed new centers for Milann. We have embarked on a stringent cost rationalization and CapEx deferment towards focus on cash generation in current times, and some of these measures may have long-term benefits as well. With this, I would now like to hand over the call back to Niraj, please.

Niraj Didwania

executive
#7

Thanks, Srini and Dr. Ajai, for sharing the financial and business highlights. Please note, the comments from the management are intended to share qualitative perspectives and insights. These should not be considered as financial or operating guidance regarding the business. We would now like to open the call to take questions from the participants.

Operator

operator
#8

[Operator Instructions] The first question is from the line of Sudarshan Padmanabhan from Sundaram Mutual Fund.

Sudarshan Padmanabhan

analyst
#9

Congrats on a resilient performance amidst pretty tough situation. Sir, my question is to understand a bit more about the commentary earlier with respect to cost. Because if I'm looking at even on a Q-on-Q basis, I mean, our sales is down by about 28%, 29%. But if I'm actually looking at the other expenses, it is down by about 24%. So I mean, if you can give some color with respect to rents, I mean, specific heads with respect to rents, I mean, whether we have renegotiated? Whether there could be further benefits in terms of costs going forward? And even, I mean, when we're talking about costs advantage that is reflecting in this quarter, how much of the cost will come back? And how much of the cost advantage can remain with us from a longer-term period?

B. Kumar

executive
#10

Yes. Srini, I will answer a few, and then you can take it and give the details. So as far as the rent is concerned, there has been some reduction, but not substantial. As we know, the landlords, compared to like a commercial property, rent reduction in hospitals is not happening that much because we are permanently there, more or less. It's not easy to pick up and go with your chairs and desks. It is not a plug-and-play. So we have not had that much material impact, and Srini will give the details. Second, regarding the cost-cutting measures, yes, we have taken several measures. One, of course, is like you said some rent and other cost-cutting measures, including some of the efficiency in the system we have brought in. And certain category, we did some salary leave on -- leave without pay. But some of this, of course, will come back. But I think significant will stay for a long period of time; particularly, we have also now learned to do a lot of the work using the technology. The COVID period has also been positive to help us to see how technology can be used more efficiently. With this, we see -- certainly some of the cost-cutting measures we have done is sustainable for a longer period of time. Srini, you can give the details.

V. Raghavan

executive
#11

I think you articulated well, doctor. Basically, as Dr. Ajai highlighted, the substantial part of it has come from the human resources cost, looking at all the discretionary expenses and cutting it down as much as we can. And looking at every element, both in the fixed and variable cost line to see how we can drive rationalization across. And that's how these numbers have come. And our intention is to continue to embark on this exercise till the COVID settles and beyond as well in terms of looking at some tactical things as to how we can sustain these cost levels.

Sudarshan Padmanabhan

analyst
#12

Sir, if you can give some color with respect to how much of cost, by and large, have we cut on fixed semi variables and variables?

V. Raghavan

executive
#13

The majority portion about, I would say, about 90% of it would come from the fixed cost line items.

Sudarshan Padmanabhan

analyst
#14

Sure, sir. And sir, I mean, moving on to the debt part. I mean, now that the money -- majority of the money has come into our books, number one, I mean, how much of debt can we expect to be reduced as in second quarter? And we are also expected to do this transaction for Milann. So when is it expected to be done?

B. Kumar

executive
#15

Srini, why don't you answer the first part, I'll answer the second.

V. Raghavan

executive
#16

Yes, yes, I'll answer the first. The substantial portion of the equity rise would go towards debt retirement. And you will see those -- and our larger plan is to kind of keep the debt at a very, very low level. So in the Q2 numbers, we expect a substantial reduction in the equity that we have received. Over to you, doctor.

B. Kumar

executive
#17

Yes. Regarding Milann, we have made statements in the past about this investment. Obviously, due to the COVID period with practically 75% down in the revenue, we are not in a position to do anything now, but Milann is coming back. Month-on-month, there is an improvement. So we will be discussing with our -- of course, with our CVC partners as we go forward to take a call in the next 3 to 4 months. But we obviously are now going to focus on improving our growth in Milann as of now in the next few quarters.

Sudarshan Padmanabhan

analyst
#18

One question, if I may add. I mean, now that we have 2 representatives: Mr. Amit Soni and Siddharth Patel coming on behalf of CVC. I just want to understand a bit more about what would CVC's involvement be with HCG? Would it be more so from a strategic point of view? Would there be a lot of emphasis towards financial and operational as well?

B. Kumar

executive
#19

I think it will be like what we have done in the past. We will run -- we have given our budget, our vision to them. That is why they bought into that. That is why they were invested substantially in HCG. So they like our vision, our growth patterns. So they will be as our Board of Directors on various subcommittees. So there will be -- as any Board member would monitor, they will monitor that. Otherwise, there won't be much involvement in the operations. It will be only in the strategy and vision as a Board member.

Operator

operator
#20

The next question is from the line of Chandramouli from Goldman Sachs.

Chandramouli Muthiah

analyst
#21

So the first question is related to something you mentioned on the previous call, you mentioned that August month is likely to be at around 80% of pre-COVID revenues for the cancer care business. However, it seems like COVID cases in Karnataka and some other southern states where you're present permanently have started spiking and lockdown seem to be reimposed. So just trying to understand if the recovery for the August month is going as per original plan?

B. Kumar

executive
#22

Yes. I think there have been a few bumps, but overall, we do believe when we look at the national scene, I think, we will be close to that 80% mark as of now.

Chandramouli Muthiah

analyst
#23

Got it. And just as a follow-up to that. I think in your opening remarks, you mentioned that consultations and future registration volumes of patients have been impacted. So if you could just give us some qualitative color on how that's progressing as we head out of the lockdowns on a nationwide basis?

B. Kumar

executive
#24

If I understand your correct -- question correctly, you want to know how the consultation in oncology is going to progress in future? Is that your question?

Chandramouli Muthiah

analyst
#25

Yes, just the trends around new patient registrations and consultation.

B. Kumar

executive
#26

Yes. As we have said, Chandramouli, that because of the lack of transportation and international patients not being there, we have seen that there are now about 25%, 30% decrease in the footfall. And we expect that we don't have clear visibility on that for the near future because still international is not there. And the COVID is still there. Like you said, Karnataka and all, the number of cases, even yesterday, the India cases were at one of the highest we have seen after a few days of dip. So we do believe that COVID is still there to stay with us for quite some time. So we don't have a long-term visibility how we will do in the, say, next several quarters. But all we can say is how we are tracking now. How -- obviously, oncology is oncology, cancer patients are cancer patients. But there is a fear among the patients, their relatives about COVID and there is a certain acceptance now, but still the fear is there. And we have managed -- in spite of all this, we have managed fairly good all these months. And the only question will be what happens if the COVID increases or last long, that is a prediction nobody can make at this point. Will we accept it and will business become as usual for everyone? Or will there be another 3, 4 months, another lockdown? It is very difficult to predict at this point, honestly, like we know what we predicted in March, but July, August, we may be coming back to normal, that has not happened. So we just need to really look at it on a week-by-week or a month-by-month basis, Chandramouli. Okay?

Chandramouli Muthiah

analyst
#27

Got it. Got it. That's helpful. My second question is on the split in oncology revenue. If you can just give some color on the split between radiational services, medical oncology and surgical oncology? And sort of how that split was pre-COVID and how it's tracking right now?

B. Kumar

executive
#28

Yes, we -- I don't think we normally give that split. I don't know, Srini and Niraj, you can answer that if you have any.

Niraj Didwania

executive
#29

Yes. So Chandramouli, we do not break up the revenues between the modalities. Because, again, across regions, we had some regions which were very flattish on some procedures and some had some impact predominantly on surgeries. So I think it will be difficult to give you modality wise the breakup on which services are falling or had a decline more than…

B. Kumar

executive
#30

One thing I can say, Chandramouli, is that we briefly touched in our presentation, the Tier 2, Tier 3 cities, because of the location and because of the transportation have kept up the radiation numbers and chemotherapy numbers close to 80%, 90% of normal. Yes, surgery has taken a hit because of the inpatients and all. And also, the radiation chemo numbers are down more in the big cities, particularly city like Bangalore. Whereas in the city -- somehow in city like Mumbai, the hit has not been that much. So it is a mixed setting really. It all depends on the location. Like in Bangalore, there are a lot of red areas. So if that is the case, people will now hesitate to travel, so the footfall will come down. And it also happens on a week-by-week or day-by-day basis. So when there was a lockdown in Bangalore for 10 days or so, we saw pretty much trickle down to the footfall. Not only in oncology, in all multi-specialty also, it has happened. People going for elective procedures are not going. Even IVF, we saw a big drop. So it is, like I said, again, it is something which -- it is a study in progress. Even COVID is a study in progress, honestly. Nobody -- how we thought about COVID in March and even treatment and the approach is different now. So we are talking of different things. So it is -- all of it is understanding, and I'm sure textbooks will be -- books will be written on this experience in the near future. Okay?

Operator

operator
#31

The next question is from the line of Vivek Agrawal from Citigroup.

Vivek Agrawal

analyst
#32

I just want to understand the trends in your Center of Excellence in Bengaluru and what is the share of international patients revenue out there?

B. Kumar

executive
#33

Yes. Normally, we have a revenue share somewhere between 15% to 18% is what we see in the pre-COVID era. At times, it has reached even 20%. So it is between -- 18% to 20% is what we normally expect and it was growing. It was growing about 10% to 12% every year and this is where we have got hit significantly because really it has trickled down to almost nothing, except some few patients who were there already, who were undergoing some treatments or revisits. But otherwise, we are doing some videoconferencing because we also have a center in East Africa, in Nairobi. So we are trying to monitor these patients and then give advice, follow-ups and all. So once the COVID period is over, we will have hopefully substantial number of patients coming back.

Vivek Agrawal

analyst
#34

And sir, in this particular quarter, so was the international patient revenue close to zero or was there some contribution?

B. Kumar

executive
#35

Yes, it was very much close to zero. A few maybe INR 50, INR 60 lakhs, pretty much close to.

Vivek Agrawal

analyst
#36

Okay. Sir, second question is on debt, actually, if you can share. So at what level you would like to end fiscal year '21?

B. Kumar

executive
#37

What is your question? Again, Srini, did you hear the question?

Vivek Agrawal

analyst
#38

Sir, my question is on net debt, basically. Sir, what level of net debt that you would like to end the fiscal year '21?

B. Kumar

executive
#39

We don't normally give out actual figures because we publish it on a quarter-to-quarter basis. I know Srini can add to this, but we know it will be substantially reduced. As Srini has articulated, we are not going to do any new projects. No significant CapEx. With all that, we expect the debt to come down significantly with -- our commitment with our CVC was that we will reduce the -- majority of the funds will go for debt reduction, and that is what has happened. So Srini, would you like to add anything?

V. Raghavan

executive
#40

You rightly said it, doctor. And as you said, as I said earlier, substantial part of the equity rise would go towards debt -- reduction of debt, and our endeavor is to keep debt as low as possible.

B. Kumar

executive
#41

I think our formula going forward is, post-COVID, we expect to generate significant free cash, and we want to -- that will be used for further growth if at all, but not present equity money.

Vivek Agrawal

analyst
#42

So just last question from my side. Which are the new centers where the losses have expanded in this quarter?

B. Kumar

executive
#43

I think because of the COVID, we have a slight increase, as we mentioned in, mainly in Mumbai, both Borivali and in Colaba and also to some extent in Kolkata. I think these are the 3 centers where it has slightly expanded. If I missed out anything, Niraj or Srini can add to this.

Niraj Didwania

executive
#44

Yes, only Jaipur also. I would just add Jaipur to that. We had…

B. Kumar

executive
#45

Slight, slight increase.

Niraj Didwania

executive
#46

Yes.

Operator

operator
#47

[Operator Instructions] The next question is from the line of Mandy Li from Buena Vista.

Mandy Li;Buena Vista Fund Management;Investment Analyst

analyst
#48

I just want to get some color. As I see that revenue growth difference in different centers, just want to get some color, I wonder if it's because is it regional issue or is it because of ramp-up of utilization? And why do we see some regions are more resilient? And why do we see some of those have big decline?

B. Kumar

executive
#49

Yes. The reason is, as I tried to mention a few minutes ago, it all depends on the location of the center. Like you look at Andhra Pradesh or East, which is like a Tier 2 cities, mostly Tier 3. And in these cities, the people who were in the past, possibly going to bigger cities or not, they are accessing centers close to them. That is how our Tier 2, Tier 3 cities are doing better. Whereas if you take a big city like Bangalore, where the international patients are not coming anymore, or people who are traveling from long distance are not coming because they have to come and spend a substantial amount of time. And there was no transportation until recently. And even if there is transportation, there is heavy restriction on quarantine, how long they have to be away before they even go back. So with all this concern and fear they have in the COVID, and then in a new city, people are trying to access cities which are close, wherever there is HCG center, they can drive and take treatment. And of course, Mumbai, we have seen revenue growth because Mumbai was a new center, the growth was supposed to happen. Maybe without COVID, it would have happened more, but even with COVID, the growth has happened. So that was -- a natural bump up was happening in Mumbai. And if you take Nagpur, again, it is a Tier 2 city. The reason the bump up has happened in Nagpur, as we mentioned, is because, obviously, people have decided to stay near to their home rather than travel long distance like Mumbai or anywhere, Delhi. So these are the regional. You're absolutely right, regional issues are playing a major part. And we do believe, going forward, some of it will stay for good. Some of it, of course, will move back to the original form. And that is our expectation at this point. Some people will decide that they will not go to the big cities anymore for quite some time, maybe for several years. Whereas some people on complicated cases will still come, and we expect -- like in centers like Bangalore, we expect them to come, but it will take some time.

Niraj Didwania

executive
#50

Doctor, I would like to add, Mandy, also that we don't know yet, but there could also be a trend that people were reluctant to go to multi-specialty hospitals because of infection risk and COVID patients getting treated there, while some of our centers, especially -- I mean, most of our centers are all independent, stand-alone cancer-only hospitals. So in Mumbai and a couple of these places, even that could be at play, but we don't know with surety.

Operator

operator
#51

[Operator Instructions] The next question is from Khushboo Dadia from Capgrow Capital.

Khushboo Dadia;Capgrow Capital Advisors LLP;Research Analyst

analyst
#52

Hello?

B. Kumar

executive
#53

Yes.

Khushboo Dadia;Capgrow Capital Advisors LLP;Research Analyst

analyst
#54

I just wanted to know the time line for the open offer, estimated time line, of course?

B. Kumar

executive
#55

I think at which point open offer is on. I believe it is on -- is it on 27th and 28th, that's the last day, Niraj, right?

Niraj Didwania

executive
#56

Yes, 28. 28th, end of day, is the last day.

B. Kumar

executive
#57

28th of August.

Niraj Didwania

executive
#58

Yes. 28th of August. It started on Monday this week, 17th.

Operator

operator
#59

[Operator Instructions] We have a question from the line of Mandy Li from Buena Vista.

Mandy Li;Buena Vista Fund Management;Investment Analyst

analyst
#60

If you can also give us an update on the recovery in July and August, please?

B. Kumar

executive
#61

Yes. As we said briefly compared to the revenue being down 30% or so, we are seeing an uptick in the recovery in July and part of August, but we may be close to 80% compared to -- of course, April was our worst month; and May also was pretty bad; and June, a slight recovery and we are seeing a little bit better. But certainly, we are not anywhere near 100% of the recovery. As I explained that COVID situation is uncertain, and we cannot really predict what will happen in the future. So all we can talk about is, yes, we may be reaching close to 75%, 80%. But the further step will be, for that, I think we will require more normalization to happen as we move forward.

Operator

operator
#62

The next question is from Sriraam Rathi from ICICI Securities.

Sriraam Rathi

analyst
#63

Sir, just one question, particularly on the ARPOB side, that in Gujarat cluster and East India, we have seen significant increase in ARPOB in this time while the occupancy is down. So any specific reason for the same? And what kind of ARPOB could be sustainable in those geographies?

B. Kumar

executive
#64

I think part of the reason is because the surgery numbers were down. So because of that, we had a better outpatient footfall in terms of medical oncology and radiation, which are mostly outpatient. And also, as you know, the patients coming in for surgery are decreased. And that is part of the reason why the ARPOB change you will see. But once the surgery comes back, you won't see that much difference. It will come back to a normalized -- it will get normalized.

Sriraam Rathi

analyst
#65

Okay. So basically that annual 5, 6, 7 kind of growth is basically what is more sustainable rather than these numbers?

B. Kumar

executive
#66

Yes.

Sriraam Rathi

analyst
#67

Got it. Got it. And sir, secondly, on the cost saving part, I know, of course, significant savings have been seen in terms of staff cost and other expenses. So I mean, just want to get an idea, what proportion of this could be sustainable? I know, I mean, part of it will be sustainable, as mentioned initially, but any idea if you can give basically what can give the margin some lever?

B. Kumar

executive
#68

I think, Srini, you want to take a crack at this, what percentage sustainable?

V. Raghavan

executive
#69

A reasonable percent -- the thing is the way to look at it is that while some of them are one-timers, a small portion of it is sustainable, and I can get back to you with specifics.

B. Kumar

executive
#70

I think the important point here to make is, as you know, even the COVID period is uncertain right now. So the only -- we will have a better handle on this post-COVID period because there has been certain changes internally, which has happened, which we are assessing in the shared services, less use of real estate, all of those models are sustainable. But regarding the HR also, we think with the multitasking we have done and all, there'll be some movement. So exact percentage may be hard to predict now, but definitely, they will see a beneficial effects even post-COVID period?

Operator

operator
#71

[Operator Instructions] The next question is from [ Nikhilesh Gupta ], who is an individual investor.

Unknown Attendee

attendee
#72

Yes, I wanted to know what is the status of the centers which are the work-in-progress like the NCR and the Kochi one?

B. Kumar

executive
#73

Yes. The Kochi one is still nothing has progressed because of the COVID. We are just awaiting for the COVID to clear, and then we will have a discussion with our new partners also coming. And NCR also in the -- with the CVC partners who have come, we are having discussion. With -- regarding the NCR, yes, they went into a lull period. Because of the COVID, we could not complete the brick-and-mortar work. But otherwise, we are well aligned, and we have also had discussion with our new CVC partners. So -- but it is still about -- as we have said in the past, it is still several quarters away before we can complete the project.

Unknown Attendee

attendee
#74

Okay. And what kind of revenues do you expect from these centers? Like what are the -- these are tertiary hospitals or like the primary care hospitals?

B. Kumar

executive
#75

These are all oncology hospitals, dedicated oncology hospitals. We don't really talk about the revenue at this time, but it is all dedicated oncology hospitals.

Unknown Attendee

attendee
#76

And what kind of capital expenditure has already gone into these centers? And how much more is expected into these centers?

B. Kumar

executive
#77

Niraj, over to you.

Niraj Didwania

executive
#78

Sorry, can you repeat the question, [ Nikhilesh ]?

Unknown Attendee

attendee
#79

Yes, yes. I'm just asking that how much CapEx has already gone into these centers, the NCR one, and how much more is expected to go?

Niraj Didwania

executive
#80

So Gurgaon, we had 2/3 invested already from the center CapEx perspective and 1/3 more to go. And for the Kochi, we have the landlord who has to construct and then our major CapEx comes. So right now, in Kochi, it's nominal security deposit. The amounts are less than INR 10 crores in Kochi and roughly around INR 20 crores or so balance in Gurgaon.

Unknown Attendee

attendee
#81

So you're going to maybe investing by taking more debt into these centers? Or you're going to be going through your free cash flow or something like that?

Niraj Didwania

executive
#82

No. Right now, for us, we don't have any immediate investment to be made. And as Dr. Ajai said that we are reevaluating all of these. But going forward, also, it will be always a combination of debt and own cash flow. That's how we fund most of these projects.

Unknown Attendee

attendee
#83

Yes, no, so I wanted to know, for NCR, you'll be taking extra debt? Like if it is half complete or something like, if it is half or 40% complete, but for completing it, you will be taking more debt or you will not be taking any more debt?

Niraj Didwania

executive
#84

No, we don't see the debt amount going up from there at a consol level. So whether it is an individual project, most of the -- yes, we don't see the debt amount going up from now.

Unknown Attendee

attendee
#85

Okay. So you'll try to complete it within your cash flows only, is that true?

Niraj Didwania

executive
#86

Yes.

Operator

operator
#87

[Operator Instructions] The next question is from the line of [ Parthiv B ], who is an individual investor.

Unknown Attendee

attendee
#88

Sir, may I know to -- may I ask you some -- certain question regarding this COVID pandemic, how is this COVID pandemic expenditure you are planning?

B. Kumar

executive
#89

So we are -- what do you mean by expenditure, expenditures for what?

Unknown Attendee

attendee
#90

Means, I want to say that what are the -- what are the casualties you are -- causalities in the name of spending more for this COVID test. Whatever you are planning for any COVID test?

B. Kumar

executive
#91

No. We are a cancer institute mostly, our multi-specialty is there. So COVID tests are done only in designated lab approved by ICMR. And we have one lab in Bangalore and that's Strand. So the HCG is not involved in it. So we don't do any COVID test ourselves. And so whenever there is a suspect or we want to do some health care work or a patient COVID test, it is done at our Strand's lab or if it is not there, another outsourced lab. So we are not directly involved in the COVID testing -- the diagnosis, I mean.

Operator

operator
#92

That was the last question. I would now like to hand the conference back to the management team for closing comments.

Niraj Didwania

executive
#93

Thank you, everyone, for the active participation on the call. We are available to have discussions offline, if required. With this, we conclude the Q1 FY '21 earnings conference call. Thank you.

B. Kumar

executive
#94

Thank you very much. Thanks.

Operator

operator
#95

Thank you very much. On behalf of HealthCare Global Enterprise Limited, that concludes this conference. Thank you for joining us. Ladies and gentlemen, you may now disconnect your lines.

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