Mattel, Inc. (MAT) Earnings Call Transcript & Summary

September 15, 2020

NASDAQ US Consumer Discretionary Leisure Products conference_presentation 42 min

Earnings Call Speaker Segments

Michael Ng

analyst
#1

Hi. Thank you, everyone, for joining today's fireside chat with Mattel's CEO, Ynon Kreiz, who is leading Mattel's transformation into an IP-driven toy company. During our conversation today, we're going to talk about Mattel's strategy to unlock the value of its IP, the current state of the toy and retail industry and do a deep dive on Mattel's brand portfolio and growth opportunities. My name is Mike Ng. I'm Goldman's toys and video games analyst covering Mattel, and I have the privilege of moderating this discussion with Ynon. So Ynon, first, thank you very much for making yourself available.

Michael Ng

analyst
#2

You've been the CEO of Mattel since April of 2018. Can you reflect a little bit on your time and talk about some of the biggest challenges for Mattel and some of the most important strategic shifts and initiatives put into Mattel's -- put into place from Mattel's sense? What are you most excited about over the next few years? And how does that fit into the vision of being an IP-driven toy company?

Ynon Kreiz

executive
#3

Thanks, Mike, for the question. Looking back, reorienting the company to align on our new strategy and advancing the culture were 2 key themes. Once we had the organization focused and empowered to transform Mattel into an IP-driven, high-performing toy company, we began to see the change and momentum building. Our first priority was to reshape our operations, stabilize the shift and restore profitability, and we have done very well on that front. The implementation and execution of our structural simplification program over the last 2 years was very important for the company and really put us on much stronger operational and financial footing. As you know, we successfully completed the program in 2019, reaching $875 million of run rate savings exiting the year, exceeding our own savings target by $225 million. So with the additional actions we are taking this year, we will exceed $1 billion of cost savings. And of course, the benefits of this will continue to have a lasting impact on the business for years to come. We are clearly seeing the results in all profitability metrics, which have been consistently improving over the last 2 years. We talked about our adjusted EBITDA that went from $126 million in 2017 to $200 million in 2018 and $453 million in 2019 with momentum. So really, looking ahead, transitioning the company from being a toy manufacturing company into being an IP-driven company is very exciting. I'm also very excited about the numerous opportunities we have to grow the business. We expect to do that in the short to mid-term through multiple avenues, including growing our flagship franchises, expanding our brand portfolio and also drive growth through our own IP catalog, entertainment partnerships and new innovation. And in the mid- to long term, we are looking to drive growth by capturing additional value from our IP through franchise management and online retail and e-commerce.

Michael Ng

analyst
#4

Great. That's a really fantastic overview. I'd love to dig into each of those things in turn. Maybe just starting out with the current state of the industry. At the beginning of the second quarter, I think about 1/3 of Mattel's retail outlets were closed. At the beginning of the third quarter, I think it was only about 4%. Could you talk a little bit about how stay-at-home measures have affected Mattel and the broader toy industry and where we are today? Are things getting back to normal for Mattel's sell-in and sell-through?

Ynon Kreiz

executive
#5

Yes. In the early days of COVID, there was a lot of uncertainty. Significant store closure with retailers being very cautious with question marks around how the industry will react to the disruption. As you said, the retail landscape improved over time with the pacing of reopening being really different between each region. But overall, it's been improving over time. The market returned to normal consumption pattern with the Dolls category where we are a global leader, coming back very strongly. Another shift that we talked about was the major transition into e-commerce and B2C, which became a very important sales channel, and we also kept momentum there. In the second quarter, we saw strong improvement in our POS that was up single digit compared to what we saw before, was very strong in North America. And we saw growth especially strong in e-commerce across all regions. The momentum we saw was across the portfolio, especially for Barbie and Games led by UNO, which we talked a lot about during the second quarter earnings call. Games performed exceptionally well. It was our best second quarter ever and our best first half ever. Game POS grew significantly, up double digit. We saw the fifth consecutive quarter of POS growth. And UNO was the #1 game in the U.S. according to NPD with 9 consecutive quarters of year-over-year growth. Since then, consumer demand for our product across the portfolio stayed strong. We stepped up to the plate and have been working hard in partnership with our retailers to cater for this demand. This is where our work, our own work, over the past 2 years to develop a flexible and result-oriented organization is serving us well, especially during this time. Our supply chain is up and running. We are working closely with our retail partners as they're heading towards the holiday season. Our teams are always innovating, always innovating, and we see opportunities across all of our product lines. And as we said on our second quarter earnings call, based on the momentum we are seeing, the positive POS trends and the low retail inventories exiting the quarter, we are planning for strong demand for our product in expectation of an improved revenue performance in the second half of the year, including the all-important holiday season. With that said, we still say that there is some COVID uncertainty out there. While things are improving, there is uncertainty, and it potentially could have a negative impact on revenue not just for Mattel, but impact on revenue and pressure on revenue on a year-over-year basis.

Michael Ng

analyst
#6

Yes. I would love to dig into that a little bit further. As you pointed out, since the start of the pandemic, consumer demand has been incredibly resilient and arguably very strong. Could you just talk about your expectations for consumer demand this holiday? Do you expect any pull forward of demand or pantry stocking? Have you begun seeing retailers lean into the holiday already?

Ynon Kreiz

executive
#7

We are seeing continued momentum in the second half following the high single-digit POS growth we had in the second quarter and the low retail inventory exiting the period where retailers were cautious during the early month of the COVID disruption. At this point, the strong consumer demand for quality toy product is obvious. And it bodes well for the second half and the holiday season, especially for known and trusted brands as entertainment properties, especially movies got shifted. Over time, we expect POS and shipping to be aligned since retailers are unlikely to take their inventory to 0 and toys continue to be a strategic category for them. We do not believe that the strength in the toy industry is due to pull forward or pantry loading. This is intrinsic. People are buying product because they look to spend money on children, and toys are not an expensive item. This is not a big decision. So we see the spend. And in addition to that, the holiday shopping season this year will start early. Retailers are moving the shopping period earlier, starting in October, effectively extending the bank period, which would help as well. Looking beyond this year, we have been consistently demonstrating our execution capabilities and the resilience of our brands throughout the last 2 years, especially during the pandemic and believe we can regain the momentum we had before the disruption. We expect to grow in the short to mid-term through the multiple avenues I've talked about before and also looking to drive growth from our IP in the mid- to long term and over time, expect to restore our historical levels of performance, both bottom line and at the top line.

Michael Ng

analyst
#8

Great. We've talked a lot about the domestic toy industry. Would you just give us an update on the health of the toy industry internationally, which regions or countries are doing well and which areas are not doing so well? And what are some of the potential risks as you think about the second half and next year?

Ynon Kreiz

executive
#9

Yes. As I said before, the toy industry has proven again that it is resilient in the face of economic disruption. It is a strategic category for retailers, and parents prioritize spend on their children and look for high-quality products at affordable price points. We are seeing POS momentum globally. U.S. is clearly leading the way. But we also see retail in Europe, Middle East and Africa pretty much back to full capacity. Asia Pacific really varies by country. The biggest challenge we see right now is in Latin America. The region is struggling with COVID and especially, well, in brick-and-mortar. And this is given the fact that it does not have as robust of an e-commerce infrastructure as we have in other regions. So as a result, it is likely to be a headwind in the near term relative to other regions. But over time, we expect Latin America to come back and normalize as well.

Michael Ng

analyst
#10

And stay-at-home measures, I think, have only accelerated the shift toward e-commerce, which I think people generally think is a channel that carries lower inventory. And I think a lot of omnichannel retailers are also adopting leaner inventory strategies. Are there any impacts to Mattel's margins due to this customer shift? And does Mattel need to do anything to address, I guess, what I would describe as increased working capital requirements from these demands?

Ynon Kreiz

executive
#11

Yes. So we have seen a significant increase, you can call it, a shift to e-commerce and continue to work closely with all of our omnichannel retailers and e-commerce partners. In the second quarter, e-commerce continued to grow strongly for us in all regions. Online consumer demand more than doubled in North America where it represented approximately 1/3 of our total volume. American Girl e-commerce also more than doubled. Our supply chain is up and running, and we are in a position to meet consumer demand both online and at the brick-and-mortar locations. Looking ahead, we, of course, will continue to support the growth of omnichannel and pure e-commerce partners, and we'll also look to accelerate our own efforts with our B2C where appropriate. This part of the strategy sits firmly on our one-page strategic road map. But what we see now, the progress there will accelerate given that people have a high propensity to spend money online and that, that side of the industry really accelerated its growth. Overall, there is not a margin -- a significant margin differential between e-commerce and brick-and-mortar sales. Pure e-commerce partners tend to maintain lower inventory levels since they do not have to stock brick-and-mortar toy aisles. So you may see us holding a little more inventory to fill demands. But overall, the economics are comparable.

Michael Ng

analyst
#12

So let's shift gears and talk a little bit about the cost savings programs. So with the conclusion of structural simplification and the continuation of your Capital Light program, I think Mattel is on track to achieve a cumulative savings of $1 billion by the end of this year in 2020. Could you talk about these cost-saving efforts and how Mattel has benefited from these changes and what those main changes have been?

Ynon Kreiz

executive
#13

Sure. Well, we are very proud of our success with the recently concluded structural simplification program. As I said before, with a cumulative savings of $875 million that we have already achieved combined with the additional $90 million of SG&A savings and $50 million of Capital Light savings we expect to realize this year, we will exceed $1 billion of savings exiting 2020. You can expect to see more savings from our Capital Light program in the future. When we say Capital Light, we refer to a multiyear, comprehensive program to optimize our manufacturing footprint, increase productivity and drive efficiencies across the entire supply chain. We already consolidated 3 owned plants in 2019 in Mexico, China and Indonesia and announced the consolidation of our plant in Canada this year. We are retaining plants that have competitive advantage in cost, quality and service. But at the same time, we continue to reduce our SKU count and already exceeded our year-end target in April. The target was to exceed our SKU by 30%, and we already achieved that in April. So at this point, we expect to exceed the target by the end of the year. These programs have driven significant efficiencies across the organization and delivered cost savings that are reflected in the P&L with gross margin being up over 700 basis points from 2017 as well as meaningful reduction in SG&A. The impact is not just on costs, but an overall improvement on the way we operate, which we believe will help us drive top line growth as well. And as part of the structural simplification, we reduced over 30% of the workforce of the company in 2 years. And at the same time, we managed to grow top line for the first time in 6 years. So that kind of tells you the story how we think about the journey there. And while we haven't provided any specific long-term targets, we are looking to get back to our historical margin structure and build from there.

Michael Ng

analyst
#14

Okay. And as you think about the potential revenue opportunity as Mattel transforms into an IP-focused toy company, can you talk about whether or not you have all the capabilities in the organization to accomplish that goal? Do you need to develop or acquire any new capabilities, whether that's in consumer product licensing or content creation, for instance?

Ynon Kreiz

executive
#15

Well, we made significant changes to the organization both in terms of structure and capabilities. We absolutely believe we have the right leadership and world-class talent to execute our strategy. It doesn't mean we are running around to -- and hiring a lot of people. What we are hiring is the right people. If you look at Mattel Films, we have a very small organization but already announced 9 major live-action feature film projects with all the best partners that the industry can offer. These projects include Barbie, Hot Wheels, Masters of the Universe, American Girl, Magic 8 Ball, View-Master, Major Matt Mason, Barney and Wishbone, with more coming. Our big library of iconic franchises continues to offer cinematic storytelling opportunities. We have also been very active in our TV and short-form entertainment content with a number of projects in the works, including the new Thomas series; 2 Masters of the Universe animated series with Netflix; the Barbie movie, Barbie Dreamhouse Adventures, that recently launched on Netflix on September 1 and more. We also continue to be very active in the digital gaming space and remain focused on accelerating our growth in e-commerce, as I said before, and build out our B2C capabilities, leveraging the American Girl platform as a foundation. So we do have the resources. We have the capabilities. We have the talent and believe we can capture value from our IP and do that well.

Michael Ng

analyst
#16

Let's do a deep dive into some of the key brands, maybe starting out with Barbie. And despite the tough macroeconomic environment, POS for Barbie was really strong. I think it was up more than 35% year-over-year globally in the second quarter. Can you talk about what's driving Barbie's success? And what is the brand doing to prepare for heightened competition in the fashion doll category?

Ynon Kreiz

executive
#17

Yes. Barbie has done so well. We couldn't be more proud. As you said, it grew 35% in POS in the second quarter and 10% in shipment in constant currency. Barbie really has been a standout performer for us even before COVID, by the way. But really, it's been always in a perpetually competitive category performing well the last few years. It's a combination of great product, new innovation, cultural relevance, effective demand creation and great content that we continue to put out. Our team has done a great job being on point with the brand messaging and keeping the brand culturally relevant, especially in today's environment. Barbie is seeing growth across almost all of its segments with especially strong momentum for Color Reveal, which we recently introduced. So it isn't driven by one SKU or one segment. It's just across the category. Even the Barbie Dreamhouse has been consistently a top 10 selling item in the U.S. across the industry year-to-date. Normally, it's a holiday selling item, and here we are, it's a top 10 selling item year-to-date already. As I said, we have already launched new content recently on Netflix, which is doing very well out of the gate. The Barbie Dreamhouse movie was #8 most watched content in its first week on Netflix across all genres, not just kids. So we're seeing great momentum, and you will see additional innovation coming out of the brand in the fall. So stay tuned, more coming.

Michael Ng

analyst
#18

Great. So let's talk about Hot Wheels. Hot Wheels had its best year ever in 2019 and had pretty good sales growth and market share gains early in the year before being hurt by retail closures in the second quarter. As we move into the back half of this year, do you see Hot Wheels being able to regain some of its prior momentum?

Ynon Kreiz

executive
#19

Yes. As you pointed out, Hot Wheels had its best year ever in 2019, and that was lapping a record year in 2018 when the franchise celebrated its 50th anniversary. We expect to see continued momentum from Hot Wheels. We're very excited and very confident about the franchise. The first half results were impacted by brick-and-mortar retail closure, which hurt the input sales of die-cast cars. But in the second quarter, we saw POS up growing double-digit in North America, and I'm very confident the brand will resume its momentum in the second half of the year.

Michael Ng

analyst
#20

Yes. On Fisher-Price, that saw an improvement last quarter. Infant, toddler and preschool POS was up double digits. Thomas & Friends and some of Fisher-Price Friends are still underperforming a little bit. Could you talk about some of the strengths in the Fisher-Price core product as well as some of the things that you need to execute for the noncore brands? How do you measure which licenses are underperforming? And as a follow-up to all this also, what -- can you talk a little bit about [ tuck-in this top ] areas of focus?

Ynon Kreiz

executive
#21

Yes. Look, we are seeing positive POS trends in our Fisher-Price core business, which, as you know, is by far the largest part of the category. This is very encouraging. We are seeing new innovations. There's a new marketing campaign that we launched a few months ago. And generally, just better pricing, better value for consumer. All of this will be key to our success. Don't forget that we remain the industry leader in spite of the decline in the infant or the preschool category, and we are seeing tangible progress at this point. So we remain very confident about the execution of the strategy. We still expect to see headwinds this year as we exit the unproductive licenses in Fisher-Price Friends part of the business. But this is really a small part overall of the category at this point, so we do expect that to tail off in the near term. For Thomas, we are improving the content and are launching 2 -- or starting with 1 series on Netflix and also going to have a much better product line out in the fall. So Thomas, another great brand that is in turnaround. We have great leadership for the category overall. We have great people, great talent, strong strategy, and we believe we have what it takes to turn the category around and turn it into a growth driver for the company.

Michael Ng

analyst
#22

Great. And perhaps rounding out the discussion on brands, American Girl is a brand that's currently in turnaround. With some -- with the stay-at-home measures, I think e-commerce has actually been performing really well, up double digits, but I think brick-and-mortar retailer has been a little tougher. Could you talk about your overall turnaround strategy for American Girl? And what are some of the new initiatives that you and the team are excited about?

Ynon Kreiz

executive
#23

Sure. Look, American Girl is one of the most cherished, iconic brands in the toy industry, not just in the dolls category. We have been investing and executing on the new strategy for American Girl. And at this point, we like what we are seeing. Our strategy is focused around managing the website as a digital flagship. We are infusing experiences in the flagship stores. We're launching new relevant digital content and restoring the quality and the detail, the magic, back into the product. Retail closures this year obviously hurt the top line, but the investment in the digital platform has paid off and really helping us offset those declines. As I mentioned earlier, American Girl e-commerce more than doubled in the second quarter. So this is very strong, and we are excited about that performance. And in the second quarter, we are seeing new consumers coming back into the franchise. So at this point, we will continue to optimize the brick-and-mortar footprint, looking to rationalize that and look to have our flagship locations, which normally encourage a deeper consumer engagement, do what they are supposed to do and drive the brand forward. And over the years, we over rotated, and our retail channels -- or stores became an outlet, a channel, a sales channel, a retail channel, rather it being a flagship opportunity for people to engage and experience the brand. We are bringing it back and believe that the strategy will work well and already confident and encouraged by the early signs that we are seeing in the field.

Michael Ng

analyst
#24

Turning the discussion over to the entertainment side of the business. As you mentioned at the onset of our discussion, Mattel has several film and TV projects in the works. Can you talk about the strategic value of some of your film initiatives? And would Mattel ever consider becoming more aggressive in film financing in order to participate more in the film economics and the pacing of content?

Ynon Kreiz

executive
#25

We own one of the strongest catalogs of children and family entertainment franchises in the world. In 2018, at the end of the year, we established Mattel Films with the goal to build an accretive business unit. The team was given the mandate to make great quality content that people will want to watch, and these movies are meant to be commercially viable and successful in their own right. We constructed a virtual studio, capital-light business model that still provides Mattel with the opportunity for meaningful upside in success. We are not looking to take capital risk. We believe we have a model that works well for what we have and where we use our brands as the currency. We are collaborating with some of the best filmmakers in the industry, the best filmmakers of our time, in terms of development, production, financing, marketing and distribution. We have purposefully -- purposely not concentrated our partnerships with one single studio, but instead, really kept our flexibility and the ability to choose the right partner for the right project. This also has the added benefit of providing us with the flexibility to develop and execute multiple projects concurrently at scale. And of course, it gives us the right balance between the potential economic upside and risk mitigation. So if you do a good job there, there's significant value, transformative value that you can capture in success. And assuming the movies proved to be toyetic, of course, there will be a halo effect on the toy business, and we will be able to capture additional value there. So all in all, our model is really built around a capital-light approach. I don't see us moving away from that at this point given the progress we have made with 9 live-action feature films in the making and continued momentum that we're seeing in the industry to partner and collaborate with us.

Michael Ng

analyst
#26

Right. That makes sense. And shifting gears from owned brands to some of the partner brands, with the closures of domestic theaters since mid-March, there have been several delays and changes in the releases of theatrical products across the entire industry. There have been some impacts to Mattel's partner brands this year, including Minions and Fast & Furious 9. Can you talk a little bit about Mattel's partner brands and the entertainment initiatives for the rest of this year and into 2021?

Ynon Kreiz

executive
#27

Sure. The -- it's been grabbing a lot of headlines, but we all know that the industry's entertainment slate of theatrical movies have been postponed. So for the toy category, this will be a soft year from an entertainment property perspective given the -- all of this postponement of major projects to next year. We will also be light on entertainment this fall with Minions, Fast & Furious and Top Gun, all moving to next year. We are working with our retail partners to help fill the consumer demand in the toy aisle with our owned iconic franchises and trusted brands. This is what we see an opportunity. With that said, 2021 is looking very strong for us from an entertainment perspective with Minions, Fast & Furious, Top Gun, Jurassic World 3 and Spirit all launching next year, with the Olympics also, assuming it's happening, being another great partner, especially for Barbie, but also across other parts of our portfolio.

Michael Ng

analyst
#28

That's a good point. I didn't appreciate the benefit of Barbie from the Olympics. Maybe just a higher-level question on the industry. I think there continues to be a discussion on whether or not tablets and mobile devices could be a threat to traditional toys or traditional playtime. My personal view is that a lot of that time is coming from other screen media like linear TV. Appreciating the challenge in answering this question, could you talk about what you see as the potential threat to traditional toys and traditional playtime from these new sources of entertainment? Are there certain toys that are less susceptible to competition from digital devices?

Ynon Kreiz

executive
#29

Yes. So the interesting point to make is, and people often kind of miss it, is that the toy industry has been growing at a 3.6% CAGR in the last few years, between 2015 and 2019. And it's actually projected to accelerate and grow at a 4.9% CAGR through 2024 according to Euromonitor. And they actually do a pretty good job, pretty detailed analysis of the marketplace in most of the key markets, stocking and studying a lot of -- talking -- researching the key constituents. The industry has already been impacted by video games and screen time for years, but it still continues to grow. We will continue to innovate and provide compelling reasons for kids to engage with our brands, and this is really what we do as a company. Our job is to be where our consumers are and where they spend time. And a key part of our strategy is to capture the full value of our IP through franchise management in addition to being -- to doing it within the toy aisles. That includes screens and include other the platform. This is exactly where the opportunity to commercialize our brands exist in highly accretive business verticals. They're all adjacent to the toy industry and all interrelated, and we're talking about film, television, music, digital gaming, live events, et cetera. Many of these actually happen on screens. So where kids are, where the consumer are -- is, we expect to offer great quality product and continue to try to capture the potential from our brands and be there in front of the consumer with great quality content.

Michael Ng

analyst
#30

Yes. As a follow-up to that, let's talk about some of those digital gaming initiatives. I think some of your mobile games like UNO and Phase 10: World Tour have actually done pretty well in this current environment. Could you talk about the mobile game strategy at Mattel and whether or not you expect this increased engagement to be sustainable once shelter-at-home measures are lifted?

Ynon Kreiz

executive
#31

Yes. As I said before, digital gaming is absolutely a key part of our mid- to long-term strategy in capturing value -- the full value of our IP. We have made significant progress in this area, as you just mentioned, especially with UNO and Phase 10 in mobile games and expect to build on that success and have more announcement to make in the future. I can't elaborate more, but we believe some of the opportunities that we are pursuing will be exciting, and the fact that consumers are engaged and spend time on screens will be another area where we can see -- can find growth potential.

Michael Ng

analyst
#32

Yes. I do want to leave some time for questions. But before I go through the question list, maybe I can just sneak one more in. During the pandemic, Mattel has taken steps to strengthen its liquidity position, including pushing out, I think, nearly all or major maturities back to March 2023 and drawing on some short-term borrowings. Can you talk about the current liquidity position and any further initiatives to strengthen it? What are Mattel's priorities for capital allocation today?

Ynon Kreiz

executive
#33

Yes. Of course, at this time, we believe we have sufficient liquidity to effectively manage through the disruption and continue to execute our strategy. As you said, we have no debt maturities until March of 2023 as well as we also have the access to the $1.6 billion senior secured revolving credit facilities. We remain focused on returning to investment-grade credit ratings over time. As a matter of practice, we routinely evaluate our capital structure and access to the capital markets to explore opportunities to improve our financial flexibility. We did draw on the credit facilities in the first and second quarters to address any potential near-term capital market disruptions. And we remain -- we continue to be focused on cash generation and look to build on the momentum we had exiting 2019 where we achieved free cash flow for the first time in 3 years. So we continue to improve our financial flexibility, and growing our cash flow and enhancing our liquidity remain key priorities as we continue to invest in our business and managing the company going forward.

Michael Ng

analyst
#34

Great. So as stay-at-home measures are lifted, could you talk about the retail openings and responses in demand that you're seeing by region? How quick has the recovery been for toy sales post lockdown? Which regions are rebounding?

Ynon Kreiz

executive
#35

Yes. I mentioned before, we did see significant progress on store reopening exiting the second quarter, which was already a lot better than the first quarter. The toy industry has been growing despite the store closures and have rebounded pretty well, was still reopened, only accelerated it as we -- as seen by our strong -- our own strong North American sales that we talked about in the second quarter. There is still some uncertainty, I want to call it out, and a long way to go before the end of the year. But we believe we have what it takes, the right assets, the right product, the capabilities, the resources to execute well. So we remain confident. We are positive. We've seen the momentum. POS trends are strong. There's no retail inventories that we had exiting the quarter. With all of that in play, we are planning for a strong demand for our product in expectation of an improved revenue performance in the second half of the year compared to the first half, including the all-important holiday season.

Michael Ng

analyst
#36

Right. And just going to the question list, it seems like there are a lot of questions around direct-to-consumer for American Girl, Fisher-Price, Thomas. So could you just talk about your direct-to-consumer strategy in a little bit more detail? How aggressive will you be with DTC? And is that going to be a meaningful growth driver as we look out over the next few years?

Ynon Kreiz

executive
#37

Yes. I mean we do expect e-commerce to be a very important part of our growth strategy. As I mentioned before, it sits firmly on our one page as the fifth pillar on the right-hand side of the page as one of our mid- to long-term growth opportunities. What is fair to say is that the recent developments in the markets, the recent dynamics driven by COVID, accelerated the importance of online retail in general and B2C in particular. We, likewise, are expecting to accelerate our own plans. It did -- we did really well in the second quarter. As I mentioned, strong growth in all regions. Doubled -- more than doubled in North America, which by the end of the second quarter, online retail represented 1/3 of our total volume. So with that said, this is a priority, and we believe we have the assets, the unique brands, brands that are in demand that are evergreen to drive our strategy forward.

Michael Ng

analyst
#38

Great. And we're just about bumping up on time, so let me ask you a closing question. As you look out over the next 3 to 5 years, in success, how does Mattel look differently than it does today, whether that's a portfolio composition perspective or a financial perspective, however you see fit to answer that question?

Ynon Kreiz

executive
#39

You see the trajectory. You see the consistent execution. You see how we demonstrate our capabilities quarter in, quarter out. We said that we are looking to restore our historical levels of performance, and we're on our way there. You see the gross margin improving, EBITDA improving, operating income improving, cash improving. We intend and look to stay on this trajectory. As a company, we will continue to grow market share and become a high-performing toy company. And at the same time, we will be much more front footed, much more present with -- in other verticals where we can commercialize and capture the full value of our IP. We are on track. We are on track and it's happening. It's taking time. It's a big platform. It takes execution. But we're very confident that we have what it takes to execute our strategy and create long-term shareholder value.

Michael Ng

analyst
#40

Excellent. That's fantastic. Ynon, thank you so much for being so generous of your time, and we really appreciate your insights.

Ynon Kreiz

executive
#41

Great. Thank you so much.

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