monday.com Ltd. (MNDY) Earnings Call Transcript & Summary

September 10, 2025

US Information Technology Software Company Conference Presentations 36 min

Earnings Call Speaker Segments

Kasthuri Rangan

Analysts
#1

It's so quiet you guys. Are you so tired already?

Eliran Glazer

Executives
#2

Long day.

Kasthuri Rangan

Analysts
#3

Yes. But we have -- we're going to light it up, okay? We're going to -- you know why? This is my last fireside chat for a Goldman Sachs Communacopia and Technology Conference. So we're going to make it really good. Right? Aren't we? Right?

Eliran Glazer

Executives
#4

Yes.

Kasthuri Rangan

Analysts
#5

There you go. There you go. Monday is a truly special company. I think you've heard me say that, it was probably 1 of the first or second IPOs that have worked on at Goldman. We have been aware of the company for quite some time. We knew that they were on to something special. It's hard to describe it back then? Is it the next ServiceNow? Or is it the next Salesforce? Or is it the next this, this, but they are the next monday. So congrats on being so unique and sticking to your vision. And the idea was that software needs to change. It's too complicated. It's too cumbersome and we're going to simplify it, and we're going to add value to every possible professional users. So I like lofty goals like that, but you never achieve lofty goals very easily. It takes a lot of complexity to simplify a product. So here we are. So congrats on the journey. And we do have a new executive who has joined us, is this your first fireside chat at a public conference for monday as an executive?

Casey George

Executives
#6

For monday. Sure.

Kasthuri Rangan

Analysts
#7

Yes. There you go. So we want to create a nice little niche for the conference.

Kasthuri Rangan

Analysts
#8

So thank you both, Eliran, and Casey for joining us. Casey, welcome to your first sell-side conference. What does -- maybe start with you, Eliran. What does success look like? And you are absolutely right when you told me in 2021, we worked on your IPO that you have a goal and this is the goal, and you delivered. This is 2025. So what next? What is the goal and the vision of the company looking into 2030 and beyond?

Eliran Glazer

Executives
#9

Yes. So first of all, thank you for having us. It's really exciting. I met Kash when I joined monday, 4 months before the IPO. It was like -- I remember this moment. What does success look like? So a few things about monday that are very unique for me. One is to continue to maintain the culture that we have in monday. It's really a unique culture. Innovation is the core of everything we are doing. And I would like to think of us as a company to continue to innovate in a very rapid pace is one thing. The second thing, we want to be the go-to platform for work management entirely, meaning we have now work management, we have CRM. We have monday dev, we have monday service. And on top of all of that, there are all of the AI products that we are now bringing to the market, monday vibe, AI -- vibe coding that actually went live today, monday magic, monday sidekick. And this is a compounded effect because this is a perfect fit. The AI products, together with the solutions that we have and definitely to continue to develop the platform. So in 5 years from now, you mentioned maybe ServiceNow at the beginning of the conversation, ServiceNow like, you know, the go-to platform in the world of work management, this will be great for us.

Kasthuri Rangan

Analysts
#10

Got it. Casey, give us a little bit of a flavor for your background, what have you done in enterprise software? And how do you see your mandate at Workday (sic) [ monday.com ] going forward?

Casey George

Executives
#11

So I've been doing this quite a long time. This is my 29th year. I started straight out of middle school. Just so we're clear, it's not really that long ago.

Kasthuri Rangan

Analysts
#12

You do look young, yes.

Casey George

Executives
#13

Yes. 20 years at IBM learned a ton, right? And there were some very good years at IBM, there were some challenging years, but I cherish both because I learned so much from that experience. I left IBM, moved on to a smaller public company. And I have this question all the time asked to me, why did you leave IBM?

Kasthuri Rangan

Analysts
#14

Why not? I mean, why not?

Casey George

Executives
#15

Well, you spent 20 years with someone. They just seem like they are going to die there, right? But I tell the story because I think it's interesting and a lot of us can relate to this. I had a mentor who said, "Listen, Casey, we've talked to you a lot at IBM. You've been exposed to good, bad, ugly, et cetera, right? You're never going to really leverage all the things we taught you here at IBM. I think you should leave. And if you tell anybody, I'll deny it. But go to a smaller company and show them what you've learned, right? That's where you'll provide the most value." So I left, went to a smaller public company, Verint, which some of you have heard, just was sold to Thoma Bravo. We had a good run there for a few years. Then took on a very challenging opportunity where I'd say I learned the most in this last couple of years working at Talend/Qlik. Talend was acquired by Qlik. I was brought in to do the integration of the go-to-market team. So we combined a data integration company and an analytics company and 1 plus 1 is 3, and then we sold it. So that was a very interesting experience. It was a private equity experience and everyone understands what that means, right? It's a finance culture. So learned a ton doing that. But when I had the opportunity to join monday, I jumped at it, right? Here's a company that has built an amazing culture.

Kasthuri Rangan

Analysts
#16

Where did you hear about monday in the first place?

Casey George

Executives
#17

I was a user of a product. That helped. I saw a ton of value from the product. And so when they reached out, I was like, oh, I got to take this one, right? But more importantly for me, I wanted to be part of a growth story. I want to be a part of a culture that was about innovation. And if you say anything about monday, it truly is an innovative culture. Roy and Eliran are geniuses, they think about what can I provide to the market to our customers that they want and they think about innovation on a daily basis. So for me -- sorry, for me, that's a great opportunity for a CRO because we love having new stuff to sell to our customers and being a part of what is an amazing culture just makes my job that much easier. So that's how I ended up with -- at monday.

Kasthuri Rangan

Analysts
#18

Got it. You've been at monday for 6 months. What is the -- how do you perceive or how do you explain rather not perceive the go-to-market strengths of the monday business model? And if I could dare to ask you to dare to answer what are the improvements you see to a good go-to-market model that monday has?

Casey George

Executives
#19

Yes, monday does a lot of things really well. If you think about our performance marketing engine, it's best-in-class. We do things that other companies can't do, and therefore, we generate a ton of leads for our organization, and we're very good at that high velocity, converting leads into transactions in a very short amount of time. Where I saw the opportunity, though, just there was an opportunity, obviously, to move up market. And when I say move upmarket, I'm talking about SMB to mid-market and eventually get to enterprise, and there's a lot of things that can be done that need to support that sort of motion. And monday, that's foreign territory to them. They haven't had to do that. And I would argue still don't necessarily have to do it, but we want to do it. So what we are doing at monday is really building out that infrastructure to move upmarket. And that means build the marketing engine to do that in SLG motion with marketing. That also means, obviously, training our reps in a different way, hiring different reps to do outbound, et cetera, building offerings that resonate and then the real advantage we have now, and the real low-hanging fruit is the opportunity to cross-sell. When you have 250,000 customers with the majority buying one product, if you can sell to them any of the other products or even better sell them all, your wallet share goes up dramatically. So that is definitely an opportunity for us and we're organizing the team around it.

Kasthuri Rangan

Analysts
#20

Got it. What are your priorities from a hiring standpoint in sales and marketing? I know you talked about moving upmarket. What is the profile of people that you're looking to hire and how do you not hire too much where it becomes a little counterproductive, but you hire at the right pace and the on-ramping and the enablement, all those things are fairly successful.

Casey George

Executives
#21

Right. So a couple of things. The good news is there are a lot of great people at monday. There's a lot of talent, and they're very open to taking on new enablement, new learnings and changing if they have to change on how they do their role. So we have a ton of talent to pull from, one. Two, we are augmenting the organization with some leaders that have done it before as I like to say that are part of my network that could come in and help them mature the organization in a way that will enable us to move upmarket. So that's one of the things that I'm doing. As far as enablement goes, that's a big lever for us. I would argue that we haven't necessarily had to do that very well. I think today, we need to if we're going to capture all the cross-sell opportunities, all the opportunities to go outbound and move upmarket and to get more productivity out of the reps. So that's definitely something that's underpinning everything that we're doing right now.

Kasthuri Rangan

Analysts
#22

I know lot has been said about the Google performance marketing changes and the SEO industry has gone through a lot of pressure because of what AI has done. How are you dealing with that? How are you regearing the lead generation engine to accommodate the changes that are happening in the industry? And how balanced is your lead generation as a result of take this one getting old.

Eliran Glazer

Executives
#23

I didn't expect this question. Yes. So Kash, you are with us for the past 4.5 years, monday is the best-in-class when it comes to performance marketing. What we have done in PLG getting to $1 billion is we built a machine with a big brand that is phenomenal. And I think we called it out in Q2, it was definitely overstated. And we already -- it was not happening in isolation. We already shifted budget into different channels, namely B2B, LinkedIn, video, influencers and others, and we're already starting to see returns. And this is part of the ordinary course of business. And Casey, maybe when we spoke earlier with investors, you mentioned that you see an opportunity there.

Casey George

Executives
#24

Yes. It really is an opportunity for us to accelerate our outbound motion as well as moving upmarket. When I say that, we shifted investments to mid-funnel. And obviously, those opportunities take a little bit longer, but they're higher value, higher quality but they're a little bit elongated in the sales cycle. So that does present a little bit of a challenge for us, but the reward for us is so much greater. So it's, I think, an opportunity for us to accelerate that motion.

Kasthuri Rangan

Analysts
#25

So you become -- although your performance marketing has been very productive, how are you reducing your reliance from, let's say, a percentage 100% performance marketing dependence too? If you were to dial it down, where are you getting your sources of leads from other sources if it's not from searches?

Eliran Glazer

Executives
#26

So actually, we don't want to reduce searches if we see the returns. So maybe just to explain on the monday business model. This is hybrid. So we have the BI system called BigBrain. And every campaign that we are doing is basically we see the return quite immediately. So when we see a good return based on our KPIs, we continue to invest. I think it's important to mention that we don't want to let go of the SMBs and mid-market kind of lead generation. This is an area of strength of monday. On top of that, we have the upmarket motion that we have. But we don't want necessarily to move out of this if we see the returns. If we don't see the returns that we are used to based on the KPIs that we determine, then we are investing in other channels. But we continue to see top of funnel lead generation back in July, it went to normal. So for us, it's something that we'll continue to do.

Kasthuri Rangan

Analysts
#27

Got it. I think one of the ways in which that reliance may impact the business is you may not add the same number of net new customers that you've been adding before. But in terms of the value of the customer, which is what you're talking about, Casey, that as you move upmarket, 1 customer there is worth maybe 3 small customers or 4 smaller customers. So if you have to advertise, get 20 paid clicks result in 15% translation conversion, just getting 1 customer, the long, hard part way might be more economical in the long run because that customer is going to be more valuable although it took a while for them -- for you to find it.

Eliran Glazer

Executives
#28

Yes. Maybe I will start and then if you want to add. We had record net adds of the 100,000 customers in Q2. And this is something that was very positive. NDR for 50,000 customers and 100,000 customers was above 115% and we said -- we finished last year with 245,000 customers. It's a big number as we scale. And we said that we are going to grow.

Kasthuri Rangan

Analysts
#29

How many were you at the time of the IPO?

Eliran Glazer

Executives
#30

86,000.

Kasthuri Rangan

Analysts
#31

Did you ever think that you'll triple your customer base in like 3 years?

Eliran Glazer

Executives
#32

To be fair, no. When we went public back in 2020, based on the number of 2020, we were $161 million in ARR and we -- the guide for this year is north of $1.2 billion. So think about that, this is -- the scale of monday is I'm going to figure out the next week.

Kasthuri Rangan

Analysts
#33

You know, this man's credibility, he rocks in my world. He said, we will not let you down. And outperformed revenues, outperformed margins, outperformed free cash flows.

Eliran Glazer

Executives
#34

To before, I didn't know because I joined monday 4 months before the IPO. I was new there.

Kasthuri Rangan

Analysts
#35

See, our expectations on you now on the revenue side.

Casey George

Executives
#36

Well, to that, you highlight tripling the customer base. I think I stared at that 3 or 4 times, and I just couldn't believe it that we had 250,000-plus customers and therein lies the biggest opportunity, right? If you can unlock those customers. I mean what a huge opportunity we have. And so that's obviously a huge asset that monday has that we're going to tap into. So...

Kasthuri Rangan

Analysts
#37

Fantastic. Revenue per customer, I'm sure it's like a very small amount of revenue that you generate. So, yes, it looks like a rich enough base.

Eliran Glazer

Executives
#38

It depends on the segment, by the way, because it's hard to do the average. You have the SMBs.

Kasthuri Rangan

Analysts
#39

Yes. Average doesn't mean anything. Yes. Of course. It's going to have a wide range of distribution, obviously. Another thing that struck me at the time of the IPO was how much cash do you have on the balance sheet? You said x. How much money have you raised in your life? It was the same amount. Effectively, you burned cash and then generated the cash that you had just back to when you need money to go public.

Eliran Glazer

Executives
#40

I think at the time everybody was speaking at growth at all costs, and we spoke about sustainable growth meaning we wanted to make sure also that we are becoming efficient and the revenue growth to the bottom line. So now we have $1.6 billion in cash at the end of Q2. We are going to -- we generated last year more than $300 million. And this year, we also gave similar number. And yes, we need now to invest the money. So we'll invest in the business. We'll consider potentially M&A that can either be tuck-in or acquiring or potentially opportunistic and we need to think about potentially return to shareholders in the longer term or other uses of cash. But this has provided us with a lot of flexibility.

Kasthuri Rangan

Analysts
#41

My tough one is coming next, about 30% plus growth rate. But before that, Casey, you wanted to get your feel for the pulse of the spending environment, what is it like out there? There's cross currents. Some people say SMB is getting a little weak or some say SMB is actually getting better. It depends upon who you talk to. What are you seeing?

Casey George

Executives
#42

I haven't seen anything dramatic. What I have seen is SMB definitely doing vendor rationalization. So if you can provide more than one product and they can consolidate, they're very interested in that. Upmarket, I haven't seen a whole lot of change, right, at least relative to what we're doing, excuse me. We continue to see tons of new opportunities, especially outside of the IT organization, which is pretty interesting, pretty compelling. And I was telling somebody earlier that it truly amazed me the fact that we're able to coexist with the likes of ServiceNow for service and Jira for dev, et cetera, and Salesforce for CRM, we're seeing customers go outside of the normal IT buying centers to go and get value for their particular organization. They're engaging us to do that. So it's been pretty compelling. So I haven't seen a dramatic shift, but we are seeing some interationalization in the SMB in the market space.

Kasthuri Rangan

Analysts
#43

Got it. So Eliran, tough one for you. Why can't monday be 30% growth rate longer term?

Eliran Glazer

Executives
#44

I didn't hear the question. So I'm going to speak about potentially what we need to do in order to continue grow the business. So for us -- so we have now 4 product lines, right? Again, monday work management, monday CRM, monday dev and monday service. We have introduced 3 AI products that are going to complete the offering. And we are now going deeper inside of each one of the products rather than adding additional products horizontally. And we believe also that with the platform capabilities with mondayDB that we invested as well, now getting into 3.0. We have the right product suite, the right platform to benefit from additional scale in the next few years. And also in terms of headcount and maybe I'll defer in a minute to Casey, we believe that the investment in headcount hiring is already -- the bulk of it is behind us. We are going to invest and continue to bring talent mostly to the product and R&D organization but not in the rate we used to do in the past. So this is going to be -- we will continue to scale the business. And we're also looking at margin expansion in the next few years.

Kasthuri Rangan

Analysts
#45

Got it. Next question. How do you balance growth versus margin expansion? Is the business at scale that you can do both?

Eliran Glazer

Executives
#46

Yes. Priority #1 for us is growth because we believe now there are tons of opportunities. We are well positioned to take advantage of this current market trends, in addition with AI because -- and you might get to AI later, but we believe that we are well positioned to take some low-hanging fruits. And if we need to invest, we will invest, but we're also mindful to the margin line. We're not going to improve margin like we used to do in the past, like in, I don't know, 4 years since in the IPO, in last 2 years, we went to 15% in the end of Q2. We care about margin, but we care about growth as well as taking the opportunities.

Kasthuri Rangan

Analysts
#47

Got it. Casey, when you look at the product portfolio that you have to take to market and sell, what -- how do you see AI adding to a more efficient workflow, new productivity enhancements, et cetera. I know that we have the vibe coding, we have instances of AI infusion, but how do you see -- as you speak with your founders, their product people, when you walk away from those conversations, how do you think about how AI can be sold to your customers? How do you commercialize AI?

Casey George

Executives
#48

Yes. And if we all agree that the market expects AI to be embedded in everything that we do, and I think we all agree on that Monday's approach in the way that I mentioned earlier, what do our customers want, right? They want time to value. And even before AI, monday really excelled in this space, you could build a monday board in a matter of a couple of hours, right, without services, without any special help, right? We now have tools that allow you specific to monday board, for example, that allow you to do the exact same work in a matter of seconds or minutes using natural language. So that's the immediate value our customers are getting from the software. We launched monday magic a month ago or so. Monday vibe incidentally was released today. I would encourage everyone to check that this is a game changer, in my opinion, right? This is -- this gives you the opportunity as, what I would call a layperson to go develop an application in a matter of minutes, right, using natural language, a very intuitive engagement for our customers to do it. I've used it. It is absolutely amazing. I think I'm less biased than maybe Eliran, because I've only been here 4 months, but it's a game changer. And I think the common thread to AI for us anyways, that it unlocks the value of monday, which is already pretty tremendous. And I think we have a pretty significant advantage leveraging AI in our products versus some of the pure, let's say, AI companies because we have an enterprise-enabled platform that has all the governance security, compliance, all those things so that you can deploy whatever you build immediately because it's a monday platform. So I think that's a huge unlocking lever for us.

Kasthuri Rangan

Analysts
#49

Eliran, what has the management team been thinking about how you can incorporate AI into your ITSM workflow, your CRM workflow and even the core work management or other things that the founders are thinking about that...

Eliran Glazer

Executives
#50

You mean internally or externally?

Kasthuri Rangan

Analysts
#51

No, no, externally. And then I want to talk about internally separately as well.

Eliran Glazer

Executives
#52

Oh,externally. So because monday is built as an open source. If you think about the way Monday is built from day 1, it's an open source and the architecture is cumulative, meaning you can use it in any way or shape or form that you want. Just as a reminder, I spoke with some of the investors earlier. When you sell monday to customers, you don't really sell a software, you sell a bunch of building blocks and Lego bricks that basically, you can build the software of your dreams, right? You can build anything. This is why we are servicing 200 different industries. We never thought that Monday is going to be big with construction companies, with hotel chain management because they take monday building blocks and they build the software that they want. So when we think about it, this is -- the AI is completing the vision of democratize the power of software. So not only that we give you a building block that you can build any solution that you want. We're now providing you with AI tools that will help you do it even in a faster way, monday magic, for example, you go. And sometimes you are now covering a company like monday and you say to the -- you use monday say, "I need the Board to cover companies but I don't really know what questions should I ask you how to build this Board because there is an onboarding process. Magic will start to ask you what do you want? Are you missing that? Because it's rather than just helping you do the work, it is doing the work for you. And this is in monday Board and dashboard. Monday vibe is addressing applications on top of monday, like in the ecosystem, any application out there. So as Casey said, we released it today, the results are amazing. We got a lot of stuff which is amazing. And monday sidekick helps you to -- is your agent to do all kinds of things. So the management team thinks about how we can leverage AI together with the platform of monday execution and platform, and it's a compounded effect, and this is something that next week, we are going to announce in the Investor Day. It's going to be big. It's going to be huge.

Kasthuri Rangan

Analysts
#53

We're going to hear about scalability breakthroughs. So I think you've been talking about that previously the largest deployment was a certain size. How is the core platform scaling to accommodate bigger and bigger deployments, not that -- it's not a CFO question, but since you mentioned.

Eliran Glazer

Executives
#54

No, no, yes. But -- so we invested in mondayDB. So there was -- for the past 2 years, scale, speed and performance. So there was a stage investment in order for us to be able to service the bigger and larger customers that are now landing bigger. And you can see it by the success of us going upmarket with NDR getting better as well in the net adds of $100,000. This was an important -- I would say, a very significant percentage of the R&D team is working on the platform because we want to be able to not limit ourselves as we sell to the big organization out there. And Casey, you have a certain philosophy about what it means to go upmarket. It's not the Fortune 100 or 500.

Casey George

Executives
#55

No. And if you look at where our revenue comes from, we have -- I don't want to use specific numbers, but a pretty significant set of customers that are spending at least $50,000 a year with us, and then there's a certain segment of customers they're spending $100,000, right? So if you take those segments of our ARR, you understand that a lot of those customers then go to $500,000 because the first transaction is never the $500,000. It's always the $50,000. And so we are seeing a significant hockey stick in this regard. $50,000 is going to $100,000, $100,000 is going to $300,000, et cetera. So it's a very natural healthy way that we're growing and moving upmarket. And again, a lot of that is coming from the mid-market space as we push into that market and the enterprise customers are pulling us up.

Kasthuri Rangan

Analysts
#56

The first time you guys broke out your $50,000 -- or the first time you break out of the $50,000, $100,000 cohorts and how you showed the growth in those cohorts. I still remember that quarter. And Gili and I were writing the note. And I said, that's the most important thing that stood out. And if you can look at the growth algorithm, the $100,000, I don't know, Gili, if you remember that, but the percentage of revenues comes from $100,000, this percentage of revenue from $50,000, it was hitting a threshold where you could not ignore, but you could not be worried about what was happening in the rest of the business, but this was going to be the leading light. And so if you project this out, could monday conceivably land a $10 million customer. What stops monday from landing a big -- like the big league, like if you look at the ServiceNow and Salesforce and Workday, they made their word marked by landing wall-to-wall 20,000 employees, 30,000 employees. What stops? Why would you not be able to do that?

Eliran Glazer

Executives
#57

The short answer is we will in the very near future. Let me use an example. We -- there's...

Kasthuri Rangan

Analysts
#58

That's the best thing I heard today that we will in the near future.

Eliran Glazer

Executives
#59

We already have. Over the long-term period of the customer of 80,000 seats. If you take all the period of the contract, you are exceeding $10 million.

Casey George

Executives
#60

But we will get the $10 million ARR in the very near future. And a lot of these examples are similar. There's a lot of them out there where we have very, very large customers. I'll just say, Fortune 100 global institutions are better described where -- and a couple of years ago, they signed up for $50,000 online, right? So major enterprise, definitely below the radar of IT and procurement. In the next transaction, it was $200,000, and that was 6 months later. And then before you know it, less than a year later, we're at $500,000 and then $1 million. That's why I talked about this $50,000, the third and fourth transaction really gets you into that range. And so that very customer, which started at $50,000 in 2022, I predict we'll be at the $10 million by the end of next year, right, based on how they're consuming. And there's a number of opportunities like that, right? Are they accelerating at all at that pace? No. But that's the progression we're seeing. And again, this is a very healthy growth model because we get into a department, and then it spreads, right? So oh, what are you doing? Let me use that? Can I do that. Let me use more of this. I didn't know it could do that. And then before you know it, you have.

Kasthuri Rangan

Analysts
#61

Is there -- have you tracked -- so we had Atlassian earlier today, the President of Atlassian. She's actually retiring at the end of this year. And they have disclosed 50% of their headcount or not headcount, but user base, business users, the other 50% developers, customer support, et cetera. Are you at the point, and if you have disclosed, maybe I missed it, but do you have a rough feel for the persona of your user base and how it's split over developers and customer support people, finance people?

Eliran Glazer

Executives
#62

No. More than -- and maybe, Casey, you have specific when you speak with customers, but close to 70% of our customers are non-tech. So this is almost like -- and this is the unique...

Kasthuri Rangan

Analysts
#63

Users, you mean end users?

Eliran Glazer

Executives
#64

End users. Oh, yes, yes.

Kasthuri Rangan

Analysts
#65

Non-tech people.

Eliran Glazer

Executives
#66

Non-tech people 30% and some are tech companies and potentially. So it's not the developers that are actually using monday. It's the entire organization. Marketing, we see a lot of marketing people, finance people, construction, it's like a whole slew of users.

Kasthuri Rangan

Analysts
#67

It's interesting. And my final question for you. If you guys have questions, please do raise your hand. We talked about AI in the product externally speaking. How have you been -- I know you have BigBrain, which tracks all your expenses, gives you not just expenses, but that is the big information system, insight system. What have you done with AI internally in development, customer support, marketing, sales enablement, SDR resourcing to get a leg up?

Eliran Glazer

Executives
#68

All of the above. Maybe Casey, you start.

Casey George

Executives
#69

So I'll take the -- on the sales side. And this is probably the most exciting part of my business, right? If you understand today, we get hundreds of thousands of leads a year, our ability to provide a consistent engagement with our customers is 0, right? You cannot get to all of those leads you want to at least in an efficient way. And oh, by the way, you're going to treat them...

Kasthuri Rangan

Analysts
#70

By the way, you're not alone Marc Benioff said that they have not called back 10 million leads. Now they can because of AI.

Casey George

Executives
#71

Right. And it's the exact scenario, right? So now we're able to give a very consistent experience in a very responsive way. There's nothing more frustrating than engaging with the company. You expect the call back, and it doesn't happen in an expedited way, then you move on. So now we'll be able leveraging AI agents to get to every lead within 2 minutes, right? Nurture those opportunities, hand them off to a live seller that's an opportunity that's curated. It's warm, it's ready to go. And so our ability to convert leads will definitely go up. Our ability, obviously, to give a better experience for our customers will go up, right? So all of that is a lift for our company. We're obviously leveraging AI across the entire organization, but for us and from where I sit, when you have 300,000 leads a year, if you can convert better there, the lift to your business is significant.

Eliran Glazer

Executives
#72

I would add to that. So customer support. We are using ADA and more than 50% of the calls is already going through chatbot and AI capabilities, a lot of efficiencies. Development. We did a month hackathon. So every division in monday now had to go through an hackathon. We did in finance 1 week and you already -- people are using monday vibe coding, and they develop all these applications to do cash flow management, to do a reconciliation of bank statements to the cash. It's unbelievable because you do it and for me, I'm old school, like I'm a dinosaur by now, but people -- the young people are doing it like it's like my daughter expecting, it's fine. So they are doing all these things, development processes. It's not that we are -- there is always like this, AI companies are going to reduce force. We don't want to do it. We want to actually every person that we hire to do much more because he has more time. So in development, we used to do things that took months. Now they are being done in days and weeks. This is a productivity enhancement tool that is amazing. So we want to do more potentially with the people that we have. The vision of monday is 10x per developer. It's something that we are seeing. So every division is doing better with using AI. And we "force" in a way, people to get out of their comfort zone and do that.

Kasthuri Rangan

Analysts
#73

How are you using AI, Eliran?

Eliran Glazer

Executives
#74

I'm -- as I said earlier, I'm using AI mostly...

Kasthuri Rangan

Analysts
#75

Empowering your employees to do things.

Eliran Glazer

Executives
#76

So all the search is being done on AI, internal development documents. I read a lot of legal documents. So I do like sentiment and browsing, I read a lot of stuff from the market, earnings sentiment. So I use it mostly as an education tool like the Wiki. And the team, I'm not -- unfortunately, I'm not involved with the team on the day-to-day, but the team is using it much more. I use it mostly for learning and gaining a lot of data, you have an access to 1,000 Einstein out there. So I consume a lot of data with AI and help me to analyze the data.

Kasthuri Rangan

Analysts
#77

And the way it looks like you -- our development organization that does not use AI, somebody that uses it, we'll be putting our product releases much quicker. And if you are on the go-to-market side and if you're not using it to create SDR resources or lead nurturing at different points, somebody else is going to do it and accelerate their time to achieving quota or accelerate the time to close. And it's competitive necessity all of a sudden. Those without AI will be the losers. And people ask me, so is AI going to take away jobs? Well, it will take away jobs if we don't adopt AI, right? You don't see it today, but it's going to happen 12, 18 months, 24 months from now, if you -- looks like you're on an early start to this. So I wish you well in your journey. I wish you that whatever calls you have for 2030 that when we have you come back in the next several years that it's -- you're happy with your progress, first of all. And give my best to Eran and Roy for me, please. Tell them I wish my warmest wishes.

Eliran Glazer

Executives
#78

And wish you on behalf of Roy and Eran as well, good luck in your new journey.

Kasthuri Rangan

Analysts
#79

Thank you so much.

Eliran Glazer

Executives
#80

And it's a pleasure being here. Thank you.

Kasthuri Rangan

Analysts
#81

Thank you so much. Thank you. I really appreciate it. It's been a great partnership. Thank you for everything. Thank you for your support of Goldman Sachs, and thank you for your clients, for your complete attention, and we still have half a day more, but I don't have any companies tomorrow. So -- but I'm ending this with monday, how cool is this, right? I started with you guys at Goldman, you are the first IPO that I worked on, and then we're ending the conference with you guys.

Casey George

Executives
#82

It's the way to go.

Kasthuri Rangan

Analysts
#83

Maybe it's all karmic. It's very karmic.

Eliran Glazer

Executives
#84

I believe in karma. Yes.

Kasthuri Rangan

Analysts
#85

Cheers. Let's give a round of applause.

This call discussed

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