NTT, Inc. (9432) Earnings Call Transcript & Summary

September 30, 2024

Tokyo Stock Exchange JP Communication Services Diversified Telecommunication Services investor_day 207 min

Earnings Call Speaker Segments

Toshihiko Nakamura

executive
#1

[Interpreted] Thank you very much for joining us today for NTT IR Day 2024 despite your busy schedules. My name is Nakamura from NTT. I will be moderating today's event. Thank you. Today, we have a very much -- we have many people joining us both in person and online. We will be holding a presentation on the topic of great interest to investors followed by a Q&A session with you. And also, we will have a comprehensive Q&A session that we do not limit the topic. I hope that you can stay us to the end. The event is scheduled to finish around 6:00 p.m. Japan time. In addition, we plan to distribute the event on demand at a later date, we seek your understanding in advance. Regarding the materials for today, it will be posted on our company's IR website. At the end of the each presentation material there is a disclaimer. So please read through them. Without further ado, we would like to go into the first session. Just a moment, please. NTT DOCOMO, Inc. President and CEO; Yoshiaki Maeda will be present and explain consumer business growth strategy and receive your questions at the end. Mr. Maeda, please go ahead.

Yoshiaki Maeda

executive
#2

[Interpreted] Good afternoon. My name is Maeda. I'm very grateful for this opportunity today. I will talk about Consumer Business Group strategy at DOCOMO Group. I look forward to the session inclusive of the Q&A session to follow. This shows you a background. If -- my background is reported. I joined Recruit. And then in 2000, I joined DOCOMO. As you can see, I have spent 24 years at DOCOMO. So I'm not a job hopper. I hope that I will be able to stay until the very end. Now in the year 2000s, I was involved in i-mode service delivery as responsible for planning and operation of i-mode based services. Now from about 2010 onwards, I was involved in Smart Life business services, as I was involved in planning and designing of those services. For the past 10 years, I was also involved in d POINT membership based DOCOMO economics sphere. I was very much involved in the growth of these economic spheres for DOCOMO during 2010. And in June, I was appointed as the President and CEO of DOCOMO. So let me talk about the vision, best of which I will be operating the group -- now the new DOCOMO group. I will promise that new group will work together as one to demonstrate its value, and we will continue the group. So to achieve this as a group, what are our core values? I've compiled these thoughts into the form of new DOCOMO group vision. We, at the DOCOMO group have just formed the structure of the industry by involving technology, consumer value, creating value culture, that is not taken for granted. So the group vision is foster new connections with their consumer and bring about affluence and happiness to the world through exciting value creation. So what are we doing? We believe at DOCOMO, we can transform the structure of the industry by involving technology, consumer value, creating a culture a new value that is not taken for granted. We also believe that resourcefulness is to take on challenges with a sense of ownership respect that has enabled us to create new value through our commitment to connections. Now in compiling our group vision, we would like to focus on the thought of connection, which has been a core domain at DOCOMO group since its establishment. In order to further solidify this, we will integrate new connections by mobilizing all the technology and human resourcefulness that the group possesses. Please allow me to explain what the term connection means. Connections does not just refers to the transmission of information, connecting at a high-quality level, certain bond by sharing important things with family and friends. And creating and nurturing new value combining different values. The concept encompass all of these thoughts, which I've just alluded to. The DOCOMO group is committed to creating various values and contributing to the realization of [ our ] society, by going beyond the mere connection of information transmission. We will continue to create the value of connection with consumers, corporate customers, community members and group partners and expand them into their respective domains. The field of providing such value is not just limited to Japan, we will continue to expand this concept around the world until it becomes a common practice. Expanding the value connecting together with stakeholders and spread the value not only in Japan, but eventually throughout the world, we will work as one based on this concept and think about [ happenings in the world ]. So today, I will talk about Consumer Business Growth strategy, which I believe is a point of interest to investors. First, let me talk about the network, which is the core of all our activities. When I was appointed as the President, I mentioned, I was appointed as the President in June, I mentioned that DOCOMO service quality is an area that we will focus on in particular. There are 2 main points: first, is to quickly improve the quality of the customer experience and become company carrier, the customers can feel is #1 into the communication services quality. The second is to simultaneously improve the performance and cost efficiency of the network equipment, which we believe is -- will be part process of achieving this goal. Let me first, talk about our efforts to improve customer experience quality. We plan to expand Sub-6 areas, mainly in the urban areas, by 10% from April to August 2024 and by 30% by the end of fiscal year 2024. That is the plan that we have. In addition to the expansion of Sub-6 areas, we're improving the quality of the customer experience through a combination of area tuning and the average throughput of the Yamanote Line, which is one of the most important railway traffic lines improved by 20% from April to August 2024. We have also improved the quality of the customer experience around many important stations, including Shibuya, Osaka and Nagoya railway stations. As you can see from this area map, the Sub-6 area will continue to expand steadily, and we will continue to provide communication service quality that will satisfy our customers. Point 2. As I mentioned earlier we intend to aggressively expand Sub-6 compatible areas in order to promote high speed, high capacity services. And this will require a greater number of base station devices. Our policy is to procure a latest equipment offering high performance efficiency for vendors in Japan and abroad. And we have recently procured equipment from an overseas vendor to replace base station equipment, which are in the early stages of the 5G era. In addition to the capacity measures, which I mentioned earlier, we're also working on procurement to increase the efficiency of area construction, which will lead to a reduction in total cost. And in fiscal year 2025, we plan to fully introduce vRAN, using virtualization technology, and we plan to achieve a strong 5G network through the best mix of superior products. Next, I would like to talk about 3 points related to our strategy initiatives in the Consumer business. customer base, mobile communication ARPU, evolution of growth areas. First, I would like to talk about our overall strategy for achieving growth in our Consumer business. We have 2 main customer bases. The 100 million members of d POINT CLUB membership base and the 43 million telecommunication service customer base. We will expand our share of the highly profitable telecommunications customer base, stop the decline in ARPU, and increase the profitability of the member base by expanding our business in the entertainment and finance field centered on d POINT. Entertainment and finance are areas where DOCOMO's existing strengths come into play. We will create events who will join DOCOMO through sports and live events and increased opportunities to come into contact with financial services through d POINT, d CARD and d Payment. Through these efforts, we will create a strong engagement with our customers and connect them to opportunities to use other services, including communication services. In addition, it is important to grow with our partners such as merchants in order to grow in the finance field by having our partners a number of customers and sales increase of -- and we will enlarge this virtuous cycle through our marketing solutions business. With this strategy, we will strengthen our customer base and increase our revenue. I will talk about each of these in more detail later. And this is the specific revenue scale we are aiming for. With regards to Consumer Communications, due to decline in population and the impact of a service termination of FOMA in 2025. To a certain extent, we expect the revenue to decline. However, we will stop the decline as soon as possible as well as expand revenue in the Smart Life business centered on entertainment, finance and marketing solutions with the aim of increasing our revenue in total over JPY 350 billion in FY 2027. Now I will explain the telecommunications business in terms of both the customer base and ARPU. First is the customer base. Considering a decline in the domestic population, we believe that it is time to thoroughly focus on acquiring a customer base that will form the foundation of future revenue and expanding our market share. In particular, even currently, we have a market penetration rate close to 40% amongst the young and middle-aged group. However, we want to increase the number of loyal users among young and middle-aged group who use a DOCOMO service actively in addition to communications. And we want to increase this age group of DOCOMO retail subscribers to more than 30% by fiscal year 2027. This is the current situation regarding our efforts to strengthen our customer base. Due to the 3-tiered pricing strategy through eximo, ahamo and irumo rate plans, which we reviewed last year and our strength in marketing activities, retail users handset net additions is improving. In the first quarter, we improved the net additions by 30,000 compared to the previous year, and 80% of these are young and middle-aged group who we are targeting at. In addition, the churn rate for retail user handsets, which is already low compared to other telecommunications operators, as you already understand, has improved compared to the previous year, achieving a level of 0.66% in the first quarter. Subscriber acquisition is progressing ahead of plan. As the positive effect of expenses measures, such as reviewing handset prices and strengthening sales promotion activities, we have seen an increase of around 100,000 subscribers up to August, especially in terms of the stores, which we're reinforcing sales staffs. When comparing the situation from April, we have seen a 50% increase in port-ins in August, and we can see the clear effect of our measures on acquiring subscribers. We will further strengthen our sales measures in the second half of the year to expand this effect. On the other hand, we recognize that there are challenges and port-out when it comes to preventing subscribers outflow. One is dissatisfaction with the rate plans, particularly the fact that the churn rate for ahamo is higher than for other plans. And the second is the relatively declining a proposal capabilities at the important customer contact points such as mass retailer stores. This has already been announced the other day, that is in response to porting out of ahamo users. We have reviewed the data capacity of ahamo. When we surveyed our customers about the reasons for the high churn rate for ahamo, we found out that subscribers who use 20 gigabit or more, in particular, we're dissatisfied with the fact that the data volume and their existing plans was insufficient for the increasing data usage over time. We have, therefore, decided to increase the data volume to 30 gigabits from October with no change in price. Since the announcement, we have received many positive comments from customers such as, "I can watch videos with peace of mind" or "this is like a plan from God." By providing more capacity, the usage environment we are receiving many voices of satisfaction. We are not aiming for simple price competition. However, by making timely improvements to address customer dissatisfaction, we will strengthen our ahamo customer base. With regards to specific strengthening, our proposal capabilities at sales channels, we will work on this by strengthening sales promotion at mass retailers and commercial complexes, as well as comprehensively proposing service mixes that is a highly effective to lower churn rate by utilizing non-face-to-face channels. Specifically speaking, at mass retailers, we will expand our sales staff in the number of stores where we implemented measures so that we can compete effectively with other companies on the same level or above them. At DOCOMO shops nationwide, we will make use of our customer contact points to strengthen our proposal for services such as finance. And in addition, we will work on strengthening events in commercial complexes that are popular with families. We'll utilize the history response from all channels, including contact centers and digital channels such as apps to make proposals in a timely way through these initiatives, we will work to prevent churn and further improve net additions in the second half of the year. Next, about mobile communication ARPU. We aim to reverse the ARPU trend after hitting bottom this year. While strengthening our customer base, we will steadily increase ARPU at the same time. There were many concerns about the downsell impact on individual subscribers since the launch of irumo, but we are already seeing signs of recovery. In fact, our individual ARPU is shown here on this page. And our individual ARPU is about JPY 100 higher than that of all other carriers. And we'll bring it to the level of JPY 4,200 by the end of fiscal year 2027. So already, our individual ARPU is higher than the average, as you can see. As I mentioned earlier, we would like to continue to grow ARPU at the same time. I believe that we should respond to the issue through DOCOMO services. Now as for new subscribers, we're already making steady progress in acquiring new customers based on small and mid-sized capacity, ahamo and irumo, which is contributing to the improvement of our competitiveness against other companies. We're also encouraging upselling to higher plans by offering convenient and economical services to customers, after they sign on to our contract and let them to use more data. In addition, for customers with old rate plans, we are encouraging migration to the eximo and higher ARPU by appealing new services such as Poikatsu plan. More customers than initially expected to have chosen to migrate to eximo as a result of all these efforts. I would like to explain this about later on. Here, we show you the trend of the ARPU at this moment. The ARPU usage is increasing -- our data usage is increasing every single year. We have worked on music and various contents. And there are live content, the subscribers who are using this contents. We believe that this trend will continue based on the numbers that we see here right now. So as a result, customers are shifting to higher data capacities for tiered pricing plans, such as irumo and eximo, which are based on data usage and the unit price for the same pricing plan is rising year-on-year. So in addition to this data usage trends, we will further improve ARPU by proposing our entertainment and financial services in our service mix. We see positive effect on ARPU with our Bakuage selection and Poikatsu. We will leverage these services to accelerate our upselling to eximo. Now as for the Bakuage selection, which we launched in April 2023, this has been well received by our customers and our subscribers have now topped 2.5 million. The graph shows 7 gigabyte, this is the monthly data usage limit for giga light. By joining the Bakuage selection, you can see that the amount of data used by customers will be increasing. And the percentage of those customers who go on to make an upsell is actually higher 7x than for customers who do not have a Bakuage contract. By having more customers enjoy our video services. In this way, we will certainly promote upselling because the customers will be enjoying our services as a result. The number of subscribers to Poikatsu is also steadily increasing. We have already topped 200,000, we aim to have over 1 million by the end of fiscal year 2024. As for eximo Poikatsu service, which we launched in August this year, this is also been well received. As you can see, 30% of subscribers to the pre-subscription plan have migrated from plans other than Gigaho and eximo. So this is also contributing -- this is also contributing to upselling. In addition, by subscribing to Poikatsu, the amount spent on d CARD shopping has also increased by 20%, and this has led to the increase in the financial transactions, which are handled. So by utilizing services and plans in this manner, we will strongly promote an increase in ARPU going forward. We are particularly focusing on the migration rate from the old plan to eximo, and we will improve this to over 60% by the fourth quarter of 2024. As you can see, eximo migration has been improving each quarter. So that being the case, when will the impact of downselling of irumo be eliminated as a result of these initiatives. In this regard, we plan to have the upselling effect of eximo outweighing the downselling impact of irumo in the fourth quarter. At the start of irumo offering, there was a lot of migration to the more advantageous plans. And there was a downsell effect in the migration from giga light to [ Kake, Pake ]. In the first quarter results, the average unit price for those who migrated to the new plan from giga light has already turned positive. We will continue to build on this positive trend, and we'll achieve a reversal of ARPU with this fiscal year as the bottom. And we'll firmly achieve a recovery to individual ARPU to JPY 4,200 in fiscal 2027. Lastly, I will explain about our growth areas that will become our pillar for revenue increase. Amongst the business as I explained at the beginning regarding our strategy, I will first explain our entertainment business. By developing proprietary original IPs, such as video content format, planning live performance and events and nurturing artists, we will grow the business through providing video streaming and licenses, conduct live performances and entertainment as well as enhanced services for fans. And through this, we are going to aim to achieve revenue of over JPY 310 billion in FY '27. Strengthening our entertainment business will not only lead to increasing revenue in the entertainment business, however, we'll also strengthen our customer base and lead to utilizing our services by having our proprietary original IP utilized or provide real and digital services through our alliance with other entertainment partners. And having many fans enjoy these, it will generate strong engagement between DOCOMO and our customers through entertainment, which will lead to expanding our economics sphere. With aim of acquiring a customer base based on entertainment and creating a new trend that will lead to porting into our network, we will make the most of entertainment as our major weapon, which no other mobile carrier has. Next is the finance business. DOCOMO has built a top-class customer base in Japan with d CARD and d Payment and has steadily grown the business. The number of d CARD members has grown to around 18 million most recently. The finance and payments transaction handled has exceeded JPY 13 trillion last fiscal year, and growth rate has reached 20%. Through collaboration with Monex and ORIX Credit, which joined the DOCOMO Group last year, we aim to become a partner in our customers' financial lives that uses the strength of smartphones as the most accessible information tool. We will understand the customers' needs and customers' circumstances as data and propose appropriate financial services according to their life stage, life events and assets. In addition to providing one of the top payment services in Japan, we also offer a wide range of financial services, including investment, loans, insurance and accounts. And we aim to generate revenue of JPY 630 billion in fiscal year 2027, by having customers and trust all of their financial service needs to DOCOMO. And lastly, is the marketing solutions business. Increasing the usage of d POINT and Payments at our merchant stores will increase point of sales revenue. And as a result of this, the accumulation of customer behavior data will enable a more advanced marketing solutions for our partners in the manufacture and retail sectors. And this will increase marketing, DX revenue and advertising revenue. By having many customers use this solution, the partners -- the customers and the sales will increase and will acquire more point of sales, and we will be able to increase demand by increasing more partners. We aim to achieve revenue of JPY 270 billion in FY 2027. In relation to this, I'd like to explain the initiatives of DOCOMO INTAGE, which we entered into capital lines last year. By having our d POINT members use points and payments, as mentioned before, the payment data will accumulate. And here, in order to further advance the solution by linking ID and POS data with all of our retail partners, purchase product history can also be used as data, which will enable the proposal of a solution that will lead to analysis and taking actions. The solutions for retail partners can be advanced. Moreover, based on this data, we can provide the customer data analysis and communications of consumers that were difficult to have direct contact as a solution to manufacturing companies as well. As you know, INTAGE group is a company that has the most know-how of analyzing POS data in Japan for a long time. Moreover, they have a strong relationship with many manufacturing companies. Through the alliance with INTAGE, we can further increase our strengths and provide a strong solution from upstream to downstream in the marketing DX domain. Through marketing of DX initiatives and expansion of Payment and Point distribution, we will largely expand the marketing solutions domain. Last is the summary. As I have explained so far, we will update our strategies with a sense of speed on a daily basis and aim to increase consumer business revenue by at least JPY 350 billion by fiscal year 2027. Please look forward to the future of DOCOMO. Thank you for your kind attention.

Toshihiko Nakamura

executive
#3

Thank you Mr. Maeda. We would now like to take questions from the audience. With regard to questions, we will take questions for those of you who are here are on-site and also who are connected to us live, who have registered in advance and which are connected to the web conference system at this moment. For those of you who are on-site, we ask you, please raise your hands, one of our staff will come by with the microphone. For those of you who wish to ask a question and who are connected online, please use the raise hand function of the web conference system. We will call out your name and affiliation. Who we ask you to unmute your microphone, please do so and then start to speak. Also, please do not unmute your microphone until NTT side participant has responded to your question. If you wish to cancel your question, please push the raise hand button once again, if you wish to cancel the question. Let's take as many questions as possible from a very large number of people. So we ask you to limit yourself to one -- two questions at a time. We appreciate your kind understanding. Thank you so much. So let's now take your questions. We'll go to the person in the second row. Please go ahead, sir.

Daisaku Masuno

analyst
#4

Masuno from Nomura Securities. You talked about midterm strategy. You shared with us midterm vision, and we appreciate that. But let me ask two questions, if I may. First is with the consumer business. The second relates to the general ICT related question, more broad in nature. Earlier, you talked about the target for fiscal 2027, Communications Services revenue may go down, but others that's for others. I wish that you have said that you'd be expecting an increased. Why are you not seeing increase in the consumer business? You talked about how migration has been expanding. But can you please tell us some potential elements that could actually be a positive upside for your consumer business? Now JPY 350 billion revenue increase you expect from entertainment. How do you see the profitability? What about the operating profit 20% or is it 30% of your margin. Can you talk about the margins for the entertainment business? So please give us your thoughts about the consumer business. So we -- should I ask one by one? Or should I ask other questions?

Unknown Executive

executive
#5

Thank you. Let me respond to each question, okay?

Daisaku Masuno

analyst
#6

Yes, please respond to our consumer business related question.

Unknown Executive

executive
#7

Well, thank you. As you pointed out, from '24 fiscal year '27, yes, we do expect some decline. But consumer communication business, I think we'll bottom out in fiscal year '26. We hope to make that year as the bottom for the consumer business. I talked about how ARPU will be making a reversal. As I pointed out earlier, there is the population decline elements which we must be mindful of. That will have some impact. And so in fiscal 2025, [ former ] services will be terminated. So we'll be having some forced cancellations insurance at that time. So I think that is -- that represents potential downside. But having said that, from that point onwards, we'll be able to make a reversal. We will be -- they will be able to bottom out at that time. As I mentioned earlier, the overall ARPU needs to be improved. That is what we are focused on. So some mobile communication service revenue, we want to make sure that we can expand. And we believe that there is potential to expand this revenue. And during the meantime, we want to see the upside based on the smart life business. As I mentioned earlier, we see the positive impact from the increase in revenues in various factors behind smart life business. Operating margin is about 20% at this moment. So I believe with regard to the impact of the increase in revenue, we believe that we will also see consumer consummate operating margin improvement as well. And of course, it may not be straight forward. Of course, we want to have a higher plan naturally. And today, we just want to focus on some organic growth, organic business, which we're involved in right now. That is all I want to show you. As we have consistently mentioned, we believe that going forward, we will consider various ways to expand our business, inclusive of potential acquisitions. So hopefully, they will be able to even greater upside for operating profit as we move towards fiscal year 2027.

Daisaku Masuno

analyst
#8

Thank you for the response. Let me ask my second question. I think when NTT DOCOMO joined or combined with NTT Communications, we were expecting JPY 200 billion synergy based on the combination over the 4-year period. That was the original outlook. But JPY 200 billion increase in profit for both consumer and other business. When you consider that large picture, where does today's presentation of consumer business fit?

Unknown Executive

executive
#9

Okay, today, we focused on individual consumer business in our presentation today. But as I responded to in your previous question, as for consumer business, we have various factors that we're considering. And we also consider potential acquisitions as well. So, hopefully, we'll be able to realize increase in operating revenue over a mid period in the JPY 100 billion level. So within that, we achieved JPY 200 billion, we're not sure, but we hope that we'll be able to increase profit in the JPY 100 billion range eventually. That is all.

Unknown Attendee

attendee
#10

Thank you very much. Are there any other questions? And this rows, the person in the gray suit.

Satoru Kikuchi

analyst
#11

Kikuchi from SMBC Nikko Securities. I have two questions. First is regarding ARPU. And the second is related to profit. The turnaround of ARPU regarding this, for the other carriers, well, SoftBank ARPU is not saying that they will increase the ARPU because they are focusing on acquiring subscribers. But KDDI is saying that they want to increase the ARPU. And they want to do that through the improvement of the mix. And also with each rate plan, they would seek upselling. However, in reality, it has not been realized for the last several years. And in your company's case, because of this background, this is during this fiscal year, you're going to turn around. And from the fourth quarter, it's going to go positive. So from the investors that are also looking KDDI, they will think really, is it true? So that is why I want to ask several questions. On Page 25, yes, this one. First quarter, it's 53% is eximo, meaning that 47%, I don't know if that includes ahamo or not in the denominator, but the 47% is irumo. And probably the subscribers in Gigaho will move to eximo. But gigalight subscribers from here switching over to eximo is there really going to be that much of an increase up to over 60%. Well, I believe 60% is the total pie. But currently, the gigalight subscribers moving to -- shifting over to eximo, that percentage, but how is it trending? And also on the next page, on Page 26, on the right-hand side, the gigalight subscribers shifted over the new rate plan and it's making a positive effect that structure based on what calculation have you come to this conclusion? And the gigalight subscribers, if they shift to irumo, I believe that the rate is going to mostly go down. But the ratio of shifting over to eximo is increasing by large. If that is the case, then the previous page is 53% and needs to be higher is what I think. So as a conclusion, on Page 26, left-hand side, one quarter -- first quarter and y-o-y, year-on-year, it's quite of a negative. And second quarter onwards, year-on-year, it's positive. But quarter-on-quarter, excluding the seasonal elements that can we expect that the ARPU is going to go up? Sorry for my complicated question. Meaning that at the end, ARPU improving. It's difficult to believe that is how I feel. So as long as you continue the current irumo, therefore, in what way in the fourth quarter, are you going to turn it around to the positive is what I would like to ask.

Unknown Executive

executive
#12

Well, I would like to answer from the easiest to understand part. From gigalight, the majority of subscribers are going to irumo is your question, but that is not the case. Half is shifting over to eximo, that is the current situation, and that is increasing. And as I have -- you have mentioned before, the overall shift in rates are going to eximo that your concern is going to be this volume. So in that sense, this part is going to largely boost up the ARPU, and it's contributing to that. And also for the overall structure, currently, this 47%, 53%, 60%, what we're talking about. This is for the former rate plan. We still have about 2,500. But from the old plan shifting over to eximo, percentage is shown here. And we have quite a large amount of stock of those subscribers. And within that eximo, more than half will select eximo. And regarding irumo and ahamo, sorry, this one, by the way, the remaining part includes ahamo as well, not just irumo. Having said that, where we acquire new acquisitions, we'll more be seen more in irumo and ahamo. And as I was saying, compared to the large amount of stock that flow coming in smaller. So, by having a larger stock, it is boosting up the overall numbers. And by improving the situation quarter-by-quarter, the ARPU is going to increase. It's how we look at it right now. and we are implementing various measures so that it will be in that way.

Satoru Kikuchi

analyst
#13

Understood. I'm looking forward to the ARPU for the second and third quarter. And regarding my second question, this time, the overall Docomo's profit was not the same. However, your company, when you were listed several years ago, what are you going to do about your profit? Was the center of discussion as I think. And now you're delisted, but you are making more than half of NTT's profit. So your company's commitment is something that everybody would like to have expectations towards. And this time, the communications of revenue is not growing or declining. And within that, you are going to increase profit through smart life business. But you're saying the several hundred billion yen increase in profit, which is more than JPY 100 billion is what you have mentioned. But in more detailed numbers, can you explain in specific terms by when, how much NTT right now is aiming to increase the EBITDA. But in your company's case, maybe it's not an EBITDA, but rather the bottom line profit or the operating profit. So I'd like to see some sort of a signal from you the CEO.

Akira Shimada

executive
#14

Well, as I have been explaining, towards the increase of revenue, about 20% of our profit can be gained looking -- even looking at the current operating margin is what I have mentioned. And that is the minimum level and it's a shore base. However, to begin with, from last or 2 years ago, the smart life business in order to make that larger and sorry to repeat, but we haven't think that we will conduct M&As, and we have built up a track record. So it is not done in a speedy manner overall. However, we are planning to continue this situation. So regarding the content, we cannot share anything in specific terms. However, we are continuing our current efforts. So included in that, we would like to create an increase in profit. That I would like -- I wanted to convey that to you as my intention. And the current situation, it's not that we are likely looking at the profit level. However, increasing the competitive edge and in the medium and long-term perspective, growing is important and generating a profit this fiscal year and not being able to generate profit next fiscal year and a continuous matter is something that you're not even looking forward to. So that is why, as I have mentioned before, it's first is how can we solidly build up the customer base is going to be important first. And from the each individual customer subscribers, how can we bring in money or revenue that structure is important. And creating the structure for growth is something that we need to solidify as a foundation in the next year or so is what I think. So we are prioritizing that right now. Because we are in a competition and also, overall, we are facing declining population and our market share is continuing to decline. And just leaving it that way, we'll end up saying we can't see the future. So that is why we would like to thoroughly be able to compete. And in order to create the foundation for that, we are looking to do so in the year or to next year or 2. And this year, we will put a priority on that. And of course, we are aiming to also achieve the business plans as well.

Satoru Kikuchi

analyst
#15

May I just have a little bit of a deep dive Basically, the communications and revenue, basically, you are expecting that it's not going to grow. So if that is the case, the profit is not going to grow. So it seems that the smart life is going to generate an increase in revenue and profit. And for smart life is existing business and M&A and the existing business, the finance business has the potential to grow is what I think. And through M&A, how much of a revenue and profit are you going to make? And with the existing consumer business focusing on finance, how much of growth are you expecting?

Unknown Executive

executive
#16

Well, regarding the margin of the existing business, large increases is largely increasing it's difficult to think but rather, as I have mentioned, the JPY 350 billion, about 20% is the margin. So that means that it's simply JPY 70 billion of increase. And from there, bringing it up to JPY 100 billion, we need a JPY 30 billion level of profit acquired through M&A or other means is how we are thinking about this.

Unknown Attendee

attendee
#17

Next question, please. We'll go to the person in the front row. Please go ahead with your question.

トクナガ

analyst
#18

Tokunaga from Daiwa Securities. I would like to ask two questions, if I may. My first question is with regard to the Doco three plans. Now you talked about March '28. I think you have shown us an outlook for the ARPU. So these 3-tier plans, you believe that based on these 3-tier plans, you'll be able to compete over the next 5 years. I have interpreted this as you're growing confident about being able to compete with the other players based on this 3-tier plan. So what about the potential risk scenario for the ARPU? Maybe there could be intensified competitive landscape regarding to reduce your prices. So can you talk about the outlook and the outlook for competitiveness and your confidence about the 3-tier plan? How confident are you? And what about the potential risks?

Unknown Executive

executive
#19

We believe that at this moment, we'll be able to compete based on the structure, which we just introduced to you during the course of the presentation. But having said that, as far as the recent situation is concerned, there is at the high level of churn for ahamo. So we need to revisit the substance and the contents of our pricing plan, which we have already carried out. So we need to stop the outflow. How can we improve the outflow from this sector? It could be that if there's continued outflow, then we might have to consider potential revisiting the time plan -- the rate plan rather in a timely fashion. That is one possibility, which we need to bear in mind. But at this moment, what we view is that we want to further enrich and strengthen ahamo. We will continue to monitor the customer trends. And if there's a need for us to make some adjustments, then we'll do that in a timely fashion. Now naturally, we want to make sure that there is no downward trend in the ARPU when we address these issues. But then data usage trend is actually increasing overall. In the case of last fiscal year, for example, our customers, data usage has increased by 20%, actually 21% increase in data usage among our customers last fiscal year already, but we see 20% increase in data usage by the August of this fiscal year as well. So I think in principle, data usage is going to be increasing. And we believe that the overall pricing will see an upside trend. But as you have pointed out in your question if there's a possibility of pricing competition, then the scenario could be undermined. But at this moment, as far as we're concerned, we are not able to make such forecast at this moment. So that's how we see the current situation.

トクナガ

analyst
#20

If I could ask among the KPI that you shared with us, what is the one KPI you want to really safeguard? So it's not subscriptions. So in the case of mobile communication service revenue, is that one of the most important KPI for you to protect and safeguard? Is that the case?

Unknown Executive

executive
#21

Well, let me put it this way, of course. Of course, if we can expand revenue as a result of increases of subscription, that will be lovely. But we're also after ARPU. So we are after revenue naturally. But as you have pointed out, customer acquisition is going to be very significant point for us. That is a very important point for us. We're talking about the potential downturn. But then as far as the overall revenue is concerned, we want to actually see an increase continue with the upward trend. For fiscal year 2025, we want to make sure that market share could also be reversed. So we're making efforts so that we will be able to make a reversal of the market share in fiscal year 2025. So we'd like to expand our market share and also increase ARPU against the structure that we alluded to earlier. And I think this will show a general overall upside.

トクナガ

analyst
#22

Okay. Second question, I'll ask about your port-in. Page 15, you talked about in August, you saw a 50% port-in increase. And naturally, maybe this is a very unique factor. But what did you do, which led to the port-in increase in August? Maybe improve the skills of the staff? Are you able to increase port-in, in the month of August by such a large number? I know that this was a challenge for you in the past.

Unknown Executive

executive
#23

As you pointed out, yes, we were able to have very skillful sales staff where we carried out reinforcement. So, yes, so at stores where sales staff were reinforced, this did have an outcome, especially among the electronic shops. Of course, we'll be making efforts to reinforce the sales staff in existing DOCOMO shops as well. But our core target, the young people, for those young people, they go to electronic shops to retailers to buy shops to buy goods. So it's important that we improve the performance among the staff who are working at the electronic shops and retailers. So it's important that we also increase and assign skillful sales staff in these very important shops. Now of course, it's important that we maintain competitive pricing plans for the handsets as well. And we've already taken those policies to begin with. So based on those activities, as I mentioned earlier, it is important that we take the various measures to improve our performance. I think as a result of this, we were able to improve 50% -- we were able to increase port-ins by 50% in the month of August. We want to expand that to other shops. So that we'll be able to improve the overall performance.

トクナガ

analyst
#24

Okay. So when customers do this, are they switching to eximo?

Unknown Executive

executive
#25

Yes, I think you're talking about new customers port-ins, right? So ahamo, irumo are the very largest competitor -- are the largest contributors in the subscriber acquisitions. Thank you.

Toshihiko Nakamura

executive
#26

[Interpreted]We'd like to take the next question, the left-end row.

Tetsuro Tsusaka

analyst
#27

[Interpreted]My name is Tsusaka from Morgan Stanley. From the -- I have a question from the business management perspective. I am maybe -- I may sound a bit severe, and I've been following your company for a long time. And the last management that succeeded was CEO Mr.Tachikawa. But since then, as a business management, it's a situation that they have not succeeded in managing the company. And in a way, compared to those days, marketing share is declining and created this company NTT DOCOMO. And Mr. Maeda You have been with the company for over 20 years. So you have seen all of the CEOs up to now. So up to now, what was done wrong and come about to this situation? And as the President and CEO. What kind of change would you like to bring about NTT DOCOMO and create this image of 2027? Because you have the negative legacy from the past? And how did it become this way? I've seen many medium-term management strategies, but you have never achieved at once. That is the type of company you are. So -- And from that perspective, how should we interpret these numbers. And with what kind of change in management will enable you to achieve these numbers is what I would like to know?

Yoshiaki Maeda

executive
#28

[Interpreted]Well during the time of Mr. Tachikawa, I just joined this company. And I was focusing i-mode and the company was focusing on i-mode to increase that business. And at that time, myself and including my colleagues, each one of us having the entrepreneur mindset and was quite proactive of creating the business. And that was the motivation. It's not limited to the i-mode relevant people. That's for the sales side and also the network side as well as the R&D side. So in a sense, the people who are working, including the management like us, whether they are they always been taking the proactive aggressive manner. But we became large at the top share, the scale became large, and during that we have to come up with a certain level of profit, so stop taking risks. That is what happened is what I think. And I, myself, as I have explained at the start, in various areas. I also talk about the technology ability and the human capability and creating this surely is my stance, creating the human capability is what we need to do. And leading that or supporting that as a management is what we need to do or else it may be difficult to go back to the growth trajectory. And I believe that is my job and responsibility to do so. So I would like to achieve the plan that everybody can have expectation towards.

Tetsuro Tsusaka

analyst
#29

[Interpreted]And my second question is related to the management or a question regarding the overall DOCOMO's structure. It's quite cynical. Within NTT Group, you are conducting consumer business and within NTT Group, NTT DOCOMO has been achieving the increase of scale in quite of a unique way, within the group. And I believe this is understood by all of the management NTT Group, NTT DOCOMO has the most silo structure and is the least opened organization. And I have been -- had exchanges with various DOCOMO people, and that's the part that I strongly feel, and probably that is due to the past President and CEO, our management business, not wanting to make any mistakes. And because of that, the whole organization become quite rigid is my understanding. And so I wonder if there are any measures to make this rigid organization into a more flexible one or it has been accumulated for so long. That is going to be changed, difficult to radically change? So if there are areas to change that you can, well, or maybe my opinion is not correct. So whether that type of a change is necessarily not including that can you answer?

Yoshiaki Maeda

executive
#30

[Interpreted]Thank you for your question. I believe that there are many areas that are in silos. So I would like to improve that situation. And I did mention about the human capabilities before. But we need to improve. So we have to do. It's very important that everybody is looking at the same direction. And this is not something that I have been mentioning since I have assumed this position, it's to start from the customer, meaning that the customer voices that we receive, not just the division who is responding to that, but rather the whole company needs to recognize that and improve that and work together to do so is what is important. And we can be customers as well. So we need to place ourselves in the customers' shoes. And improve the situation as your own matter. And there are various points that's been pointed out regarding our plan. But -- and we are putting our efforts. In the past, the Network division -- as the Network division, how can they correctly achieve things is what they were doing. And then Smart Life business the people who are working on developing or cultivating merchants, they are focusing on that. And as a result of these efforts, the merchants -- at the merchants store tried to use a payment, then the communications quality was bad, so cannot use that. So who is going to respond to such a situation? That becomes an air pocket without no responses. And that is the worst situation. And that is something that we need to take care of right now is what I think. So which store is not good in what way, including the Network side, we are surveying the overall situation and we already have a task force to improve the situation in a comprehensive manner. And how many -- how much can we have such situations is the key. And there's always the customer voice And we need to look at that in an overall perspective and the organization as overall needs to understand what I said, and we are making that improvement to do so. And we need to have the overall unified direction of how we're going to respond to these customer voices. And through that, what you have pointed out that it's a silo organization, and it's quite rigid. We will -- by these efforts, we would like to overcome this situation.

Toshihiko Nakamura

executive
#31

[Interpreted]Next question, please. Please go ahead with your question.

Yusuke Hori

analyst
#32

[Interpreted]My name is Hori from Mizuho Securities. I would like to ask two questions as well. The first question is a very general question. You talk about Smart Life, which is a growth element in your growth strategy. Although slight differences, I think [indiscernible] roughly the similar services when it comes to your Smart Life business, and should add Financial services and Peripheral services on top of their core customer base? You take the convenience store I think only one company is having alliance. But I think the overall direction is probably the same among the three major players when it comes to this type of business. So that being the case, if you -- even if you want to enrich your portfolio will this translate into market where you have one single victor, if they simply enrich their menu? Or as you pointed out, Mr. Maeda, because of the population decline, you cannot be overly positive about the outlook of this business. So that being the case, are you going to go on to clinch and lock in your loyal customers as what is given? So take a defensive strategy? I was wondering which strategy are you following? Are seeking victory based on such a type of strategy? So are you seeking victory? Or are you simply want to defend your current customer base? So can you talk about the direction you see? And also how is the financial growth going forward?

Yoshiaki Maeda

executive
#33

[Interpreted]Well, actually, I think it's not just one. I think it's not just one single strategy. In actuality, what is happening on the ground. Let me share that with you. As I mentioned earlier, when it comes to Payment services, for example. With regard to the d Card, yes, we've been -- we've launched this in quite early phase, and this is well received because it's very convenient. So we have a very strong customer base for our d Card program, developed our bar-code Payment. As you're aware, PayPay is taking very large share at this moment. When it comes to Finance and Payment, we see the market situation, which has been visible. But it's not static. So that being the case, how can we address such a market? How to become more aggressive in such a marketplace. And by doing -- and through the more aggressive strategy, we will be able to optimize our efforts and various players are, of course, making various efforts to brush up their capacity. At the risk of support -- at the risk of revenues of credit card is going to be the core of our finance business. So I can expand our business based on this core business. So that's why we're pursuing Poikatsu program, for example. So through that, through those efforts, we hope that we'll be able to track more customers. Also, a touch up on the Entertainment business as well, in the upstream entertainment sector, we are very, very much involved for upstream because we're still on the way. This is a work in progress. But hopefully, we'll be able to get fans who will support DOCOMO. So they'll be able to have such connections. And inclusive of DOCOMO shops, we are now addressing these markets. Yes, this is one area where we can acquire customers. So yes, there is a provision decline not to mention that we still got our market share and also add on larger market shares through various efforts that I just alluded to.

Yusuke Hori

analyst
#34

[Interpreted]My second question is this. I apologize. It's a detail. You talked about the port-in earlier. If you take a look at the irumo pricing plan in detail. UQ Mi-Mobile they have added 10-minute voice option. So that's the differentiation. So Rakuten is also -- is differentiated based on the pricing element. And little by little, Rakuten subscription momentum is increasing. They are gaining momentum now. So can you really compete purely on the pricing element right now? Is that your thought? Or do you need to add something else? Maybe I think the benefit -- first benefit of your performance due to the review of your handset price, are you going to revisit those pricing plans for your handsets going forward? Or are you going to flexibly adjust your pricing plans from time to time? Is that enough for you to compete? I guess that's my question.

Yoshiaki Maeda

executive
#35

[Interpreted]Well, let me -- with regard to the review of handset, that has led to the performance improvement. That is true, yes. So I think we do more than the competition and that indicates, I think we're going to continue with this policy going forward. The base will remain. And I think you could expect greater customer acquisitions by reviewing pricing plans. But as far as the specifics of the pricing plans are concerned, there are elements that were not competitive against our competition. Actually, we have to hear the voice of our customers, and we have to be mindful of the timing. But it's important that we continue to maintain our competitors and make sure that we carry out a review of pricing as required from time to time. Hopefully, there will be other opportunities for NTT to expand pricing plans at a separate date.

Toshihiko Nakamura

executive
#36

[Interpreted]At this point, we would like to receive questions from those of you participating online. Okasan Securities. Okumura-san. Mr. Okumura, please go ahead by un-muting.

Yusuke Okumura

analyst
#37

I am Okumura from Okasan Securities. Can you hear me alright. Sorry to ask from online. I have two questions. The first is not related to something that has been mentioned. The growth area, which is DOCOMO's Finance business. The other carriers having securities, credit and bank, they have unified the brand and they are rolling out the business, having an intermediate holding company. But in your case, your Finance business kind of across divisions. But moving forward, do you have any thoughts of actually unifying the brands in the future? And before the Q&A, you're saying that it's important to have an aggressive management style. However, regarding this Finance business, what kind of expectations should we have in terms of aggressive management of the business is what I would like to ask about?

Yoshiaki Maeda

executive
#38

[Interpreted]Well last fiscal year, the securities company or the loan company just entered our group. Therefore, it's not the situation right now that we can immediately unify the brands. However, in order to generate synergy from them by utilizing our customer base, they want to increase their business. So we -- the way of thinking is to make it into a brand that our customer base, our customers is easy to understand. The other customers -- excuse me, not looking from the existing customers, but rather from the perspective of the new acquired customers. So regarding what we're going to do about the brand is something we would like to thoroughly review moving forward? And how the governance should be regarding this point, of course, the specialty or the characteristics of the Finance business, and we consider this, and the organization structure that can enhance the specialty or the talent structure that we'll be able to handle that is something that we need to create. And through that process, depending on the situation, we may have to review the splitting or separating the companies. But of course, nothing has been decided. Therefore, this point as well, we would like to consider it and hoping that there will be opportunity to share something later onwards with all of you.

Yusuke Okumura

analyst
#39

[Interpreted]And the second question is regarding the Mobile Telecommunications revenue, sorry, that I'm repeating my question. In this part next fiscal year, you have mentioned that this Mobile Communication Service revenue is going to decline and you raised the FOMA service termination as one of the reasons. And if that is the assumption, you're saying that you're going to turn around the ARPU. So the positive effect and the negative effect, and what strength or what scale? Are they going to balance out? And then from next fiscal year, you're going to turn positive. So what is going to lead that? What are the elements to do so? So if you can give us a clue of how that's going to work out, I would appreciate it?

Yoshiaki Maeda

executive
#40

[Interpreted]Okay. Well from the perspective of ARPU is, as I mentioned, next fiscal year -- well, turnaround -- well, this fiscal year is going to bottom out. So it is going to turn around next fiscal. And also, if we look at FY 2025 from the perspective of the population decline next year, in terms of that declining, we looked at about 100,000. So it's going to decline by that size. And regarding ARPU, what slightly exists is that eximo Poikatsu, if that becomes a large within it, as you know, there's the revenue included that we return as a points to the users. So that part is going to slightly go negative. I think -- I hope this suffices your question.

Yusuke Okumura

analyst
#41

[Interpreted]The FOMA's termination in a way force termination. Can you comment on that?

Yoshiaki Maeda

executive
#42

[Interpreted]Regarding the termination of FOMA, from our side -- FY'25, that will happen mid-FY '25. So it's going to have the impact -- more impact in FY '26. That is the impression we are having.

Toshihiko Nakamura

executive
#43

[Interpreted]Next question will be the last question. We are about to conclude the session. So this will be the final question of the session. [Operator Instructions]. Cono from [indiscernible] Asset.

Unknown Analyst

analyst
#44

Having heard your comments so far, I think you are focused on any of the growth strategy, especially for the top line, you've shown the numerical target. You've given us a rough image for the financial target that you're following. What about post 2027, what are going to be your targets and goals after 2027? It will be [indiscernible] showed by [indiscernible] insight. And also with regard to revenue, not just top line, which relates to revenue, but what about how you see this strategy to grow your profits? And also, in order to solidify your profit growth, what type of human resources do you intend to prepare? Also having -- also furthermore -- what are some of the elements that are recurrent for you to reach those targets at the end of the day? Can you give us some specific thoughts, as how you intend to achieve these goals? I know that this is a very rough question, a very bad question. But I appreciate your response.

Unknown Executive

executive
#45

Thank you so much for your question. So you're talking about the image of the growth after 2027. As I mentioned, 2027 -- we are still in the work in progress as far the growth is concerned. I think all the pieces will come together in 6 or 7 years. And likewise, -- when it comes to financial business, it should enjoy similar growth after 2027 as well. So I think that's the basic concept. But when it comes to finance business, which we have been addressing so far, and also entertainment, entertainment marketing and solutions business, what about business outside of these businesses. It's important that we focus on those other sectors as well. For example, healthcare and medical services, we are promoting that at this moment. It's important that we focus on this area as well. And also energy sector business as well. In any event, it's important that support the life style of each individual customers. That is very important for us. And that is the domain in which we want to expand as much as possible. So it's important that we try to expand that particular side of the business. And also overseas business, we just began in earnest, I think we need to focus on this as a potential growth area as well. So inclusive of creating new growth domains is the point that we work with various partners. We need to work with even more -- with a large number of partners. So inclusive of potential acquisitions we should technically -- we should have a team structure, which is cyclically equipped to address these new developments as well. So that's one topic, which we are pursuing as a mobile carrier. So it's the point that we also enrich our human capital.

Unknown Executive

executive
#46

It is now time to conclude this session. So we would like to conclude now. Thank you very much, President and CEO, Mr. Shimada. Thank you very much. Regarding the next session from 3:55 p.m. Japan time. After 10 minutes, we would like to resume at that time at 3:55 p.m. Japan time. We will be setting up the stage until then, so we kindly ask you to wait until that time. [Break]

Unknown Executive

executive
#47

Thank you. We have completed the preparations. So we would like to start the next session. Here, -- the topic will be regional communications growth strategy. And we would like to provide the explanation in a panel discussion format, followed by questions from the floor. The presenters, please come on stage. I'd like to introduce the presenters today. NTT East, President and CEO, Naoki Shibutani. Hello. NTT West, President and CEO; Ryota Kitamura. As a moderator, we have -- and NTT Represent a member of the Board, Senior Executive Vice President; Takashi Hiroi. With the three presenters, we would like to proceed this session. Regarding today's agenda is shown here. And here, I would like to hand the microphone to the moderator, Mr. Hiroi.

Takashi Hiroi

executive
#48

Thank you very much. I'm joined today by Mr. Shibutani and Mr. Kitamura. We'll be talking about the future of the business strategy for the Regional Communications segment. So allow me to share with you two slides which i have prepared for this program. And I wish to speak on your behalf in a straight forward fashion. This talks about reduction of net fiber optic growth. You see that this is on a downward trend over 2022 to '23, there was a very rapid reduction in the net adds and net increase. But on the other hand, market share is also coming down as well. But the other share is not increasing either. So what has happened to the marketplace? Is NTT still has fiber optic net increase. Why is it racking in this way? What is the backdrop? Next slide, please. This shows you the cost reduction trends at NTT saw over the past years. Of course, to begin with from 2018 and 2019, they carried a very large-scale cost reduction. But year-by-year, cost reduction number seems to be dwindling. If we exclude special factors such as inflation, as opposed to that is one area. But the real cost reduction is becoming smaller. Why is this the case? These are the frequently pointed questions. These are the two features of the performance at the NTT is the worst. When you take a look at the factors that make up the stock price. It's the growth area, data, these are very important factors that make up the stock price. But in fact, the -- for the past 10 years, NTT East has carried out efforts to increase their profit over the 10-year period, and has really supported the stock price for NTT. This is a very basic element. They were very stable. There's a security element. Many people feel secure, Takashi made sure that each of us [indiscernible] could support the long-term growth of stock price. But it seems that there is now a great amount of skepticism now in the marketplace. So maybe you can talk about -- why some of the challenges that we're seeing. Hopefully, we'll be able to do the deep dive into this issue? And without further ado. I'd like to ask Mr. Shibutani to talk about how you see the situation? How you see the market situation for the regional communication business at this moment. And also going forward, how do you intend to deploy your strategy in this market? I appreciate your input. So Mr. Shibutani, please, the floor is yours.

Naoki Shibutani

executive
#49

Thank you very much, Mr. Hiroi from the holding companies perspective or the analyst perspective, you have pointed out in a very strict way. And so address that, I would like to share with you what our thoughts regarding the management of the business. Before we go into the discussion of a cost reduction as a business opportunity, what is happening to the telecommunications market. And how are we looking at our business opportunities given this background. And from Mr. Kitaura -- Kitamura, they will be talking about the cost reductions and the improvement measures. Well, first of all, please look at this diagram. The telecommunications market overall and as you, the analysts looking at it, there is a large significant opportunity. We're at a turning point. Up to now, the on-premise telecommunications limited to the customer site. The AI generated AI and the hybrid with cloud, it's going to be connected through networks. And the major driver is these three that I have pointed out. This is the method included in the digital agencies, schools, universities and companies multiple site institutions connecting these multiple sites market. That is one driver. And the other is the hyperscalers AI and generative AI, they are constructing the data centers in Japan from Kyushu, Fukuoka to Hokkaido areas. And between those sites, the company or enterprise are connecting. That area is largely growing right now. And as Mr. Shimada mentioned before, the retail users, the network usage is significantly increasing. So 10 gigabyte high-speed Internet communications is what they want to shift over to or in the rented apartments, contender with Wi-Fi and Netflix, they enjoy that or they want to have a remote working styles. So having this as environment as a base, how can we respond to the network demand is the large opportunity. And because of this situation, as I have mentioned right now, the services for our business, Internet integration, the demand is including, there's a onetime we have a special demand at one time in 2020. But currently, digital agency and from multiple site customers, we are receiving orders that is preceding the previous year. And these are the areas that we would like to increase. And that is the major trend of the market itself. Okay, then over here. Looking at this slide, the NTT East and West revenue structure, those who know about this very well. The fixed lines are dropping. So of course, enterprise ratio is going to increase. However, structurally, a larger change is happening is what was commented right now. So in that sense, the East and West specific profit. How is this going to contribute to that? Can you elaborate more?

Unknown Executive

executive
#50

Thank you very much. So -- given that, the regional communications company, what kind of portfolio they have? And what areas are they thinking as a growth area is I would like to explain using this diagram. The horizontal is the profit rate and the vertical is showing the -- how much the market is going to grow. The right bottom is, as you mentioned, Mr. Hiroi beginning, the growth has stopped. This is our cash cow, which is the fiber optics services and network. How much is that currently, Eastern and West together is JPY 1.4 trillion. And this part, the market share was slightly declining. So how is it going to turn around? Is something that Mr. Kitamura will explain later. And on the right-hand side is what I have mentioned, is where we can expect future growth, which is the network area. And this is the area that I would like to continue to explain. And on the other side, what you have interest is the bottom part, the legacy services. There's a discussion regarding the NTT law, terminating the services. If PSTN service, we will be migrating PSTN in 2028, and we'll also terminate the phone directory, et cetera. And so regarding the PSTN, the telephone or customers or ISDN and customers they will shift to Hikari or Hikari Next, which is the optical-based services. And how much can they shift over to that is going to become the key. And also lastly, today, we'd like to talk about the future new businesses. However, scale-wise [ 750 billion,430 billion, 300 billion ] and half of that is going to be the fiber optic services. Next page, please. So as I have mentioned, the growth area, the right upper side business areas of. The multiple site customers, they're shifting over to cloud. And also, they will connect with the generated AI and AI sites as well. and the major driver will be the local government and also the government GSS digital agency and the next-generation gigaschools. We had the assignment, which is the academic network. The nationwide junior high schools and inventory schools will connect with each other. Next fiscal year, we had the clinic -- online clinic and also the hyperscaler data center from now, Fukuoka, [indiscernible], Tokyo Saboro, all of those sites will be connecting and there will be various needs that are occurring. So as you can see here, the profit base, it's about JPY 30 billion, and that is almost approximately going to double by 2027 -- is what we would like to aim for and this profit. How much of -- how is that going to be generated in the next page? And that is related to how can we minimize the investment in the network, while we can update it to the IOWN, which has a good affinity with the next-generation sorry, with the AI, good affinity with AI. There's NextGen A1 here. The existing -- we have the high-speed service that is provided. The optical road map and Hikari Connect with OSD, we have this network nationwide, and we have implemented that from 2008, and that network needs to be replaced soon. So the meaning -- the existing network within the existing investment scope, we have to shift that to the next-generation platform with no investment increasing in IOWN platform in 2027 is going to be available nationwide, and that is going to in a sequential model connect with the multiple sites and fully utilizing the setup without new investment with the multiple sites or the data center and AI, there's a demand to connect these. Therefore, in an efficient way, we believe that we'll be able to increase the operating margin of this part.

Takashi Hiroi

executive
#51

Okay. Thank you very much. Well, the enterprise network demand, the digitalization and due to AI progress that there is a large demand, and this is where we can have high expectations. Then next, within the overall portfolio, the consumer side, Hikari side. So Mr. Kitamura, can you explain a little bit?

Ryota Kitamura

executive
#52

Thank you. Let me take over at this point. As was explained by Mr. Hiroi earlier, there is sluggish fiber optical net increase that is true. For the factors. One is that there was the COVID-19. There's a lot of remote work and online classes that were really -- very popular during COVID-19, but that has now run its course. On top of that, when we compare ourselves as competition, we're slower than our competitors in responding to the new faster fiber services, and also changes in the appartment building market. So that being the case going forward, it is important that we expand the area [indiscernible] cross area coverage as soon as possible. And we need to reinforce sales activities and we need to focus on the content market. We understate the provision of the comprehensive bundled services to the content market to strengthen initiatives in areas with high customer needs. So that is how we want to recover our market share. So also, in addition, we revisit and prepared a breif review in August 2024. So [indiscernible] it, generated JPY 40 billion in profits in fiscal year 2027 -- in addition to all these efforts. As far as the current situation is concerned, the net increase as of August 31 this year, we recovered 117% of the previous year. So we've made the recovery, as you can see. Next, let me talk about Hikari cross a little bit. As discovered by Shibutani San earlier, video remote work, this traffic would increase. So we need to respond to the growing need for faster speeds as a result of this decrease in traffic. So we need to strengthen our sales of Hikari corp and expect to improve ARPU in corporation with collaborating carriers. So in addition to Tokyo, Kansa and Toca areas, we will be launching Hikari cross service in Kanto, Kochi area, [ Shikoku Kohchosai ] area in full this year and in many other perfectures as well. We want to use variety of measures so that we'll be able to aim for household coverage rate of over 50% or 60% correction. And naturally, we're promoting expense credit card services while keeping costs low by encouraging customers to switch from 1G service. You want to spend promotional expenses in accordance with the comparative situation. So as such, we'll be able to expense growth, we're but keeping our costs low. Next, let me talk about efforts when it comes to the economy of market over the last couple of years. The introduction of FTT services through apartment building wide services has become the mainstream in the recent years. We have service menu available for customers, but there were issues with competitiveness in sales methods when we compare with our competition. There were challenges, I believe. Now since fiscal 2022, we released menu that was price competitive. When we shifted the marketing that was focused on sales to developers as well as management companies. So the installment -- so they sold comprehensive -- so as a result, installment has been rising dramatically. In addition to the [ condominium ] market, we're also expanding our efforts into the hotel market, where demand is emerging in concrete terms. We have decreased the number -- we have to increase the number of units sold by 1.7x in fiscal year 2017 compared to fiscal year 2023. Now what about sales efficiency -- although the revenue per unit will be lower with the apartment building-wide service, the revenue will actually increase as all units will be subscribed to the service. Furthermore, there is no need for individual sales to tenants -- expect an apartment wide service. And the service is not affected by tenants moving out of the building either. So we believe that with that additional marketing costs, we'll be able to maintain our medium-term revenue so that will further promote our activities in this market area as well.

Unknown Analyst

analyst
#53

If I could ask a question here, sir. they could throw this at you. You talk about high speed and also increasing sales toward the condominium market. You rate the market, it's good. that if you had the condominium market, you could've done this much earlier, why were we behind against the competition. When it comes to the condominium market. I think we were focused only on collaborative efforts, unfortunately. So when it comes to marketing vis-a-vis developers, we were somewhat behind. As a result, we were not able to keep up with the competition -- so that's one thing. We were able to keep up with the competition as a result. And so this applies to the 10-gig services as well. But I think we were so focused on near-term cost. Our attention was really fixated on short-term cost. So that being the case, we were focused on try to generate short-term profits. Our emphasis is really on that. So we wanted to improve. So going after a very large market and realizing efficiency. That mentality was very weak. We were not mindful about that. Of course, but there's no growth unless we are able to acquire customers. I think we need to change our mentality as far as this particular area is concerned.

Unknown Attendee

attendee
#54

Okay. I got that. So you talk about the revenue side. You want to reinforce revenue side of activities. But when it comes to profit, I think we have to be very concerned about cost efficiency improvement. So how do you see cost reduction efforts? Kitamura-san, can you talk about how you intend to reduce costs going forward?

Ryota Kitamura

executive
#55

Okay. This has also touched upon by Mr. Hiroi earlier. You mentioned that our cost reduction efforts are now dwindling. I don't want to give you excuses, but we had increase in, of course -- we had increase in [ electricity ] costs, there's also inflationary factors. But if we exclude that in 2025, I believe that we'll be able to realize a certain amount of cost efficiency. However, it is true that the amount of cost reduction is coming down, that is true. So I think it's important that we should not just focus on commercial type of cost reduction because that will be facing limits. We need to change the way in which we actually do our work. We need to have fundamentally review our work method. And we really need to pursue more fundamental cost reduction efforts. And the DX and AI communication transformation, that is going to be the most beneficial element. So currently, there are more than 2 million applications for fiber optic clients at NTT West each year -- correction, [ 6 million ]. And these entail personal-heavy operations. So we need to make full use of DX and AI so that we can redesign our operations. So the front desk, which responds to customers by phone, we have found that 80% of their work are inquiries. These are very straightforward inquiries. And the remaining 20% are pure applications. So will conduct web- and AI-based automated response for inquiries because these are straightforward. We want to make sure that there is no personal involvement in this area. But as for applications, we want to strengthen our contact with our customers because this represents a very strong, very meaningful contact with customers. So we want to strengthen our contact with customers at the application sector and increase orders through our strengthened inside sales. Now please take a look at the right-hand side of this chart. We have the backyard, where back-office process again as well as installation coordination is carried out. There's a team in the backyard here. We believe that DX can realize zero-touch processing for relatively simple applications such as those involving single-family homes and [ convenience ]. These are for applications, so accounting for 90%. So I believe we will be able to adjust these inquiries through very simple zero-touch processing. Also, for applications that require complex human coordination, such as applications for multiple locations and sites, then we'd like to make sure that we offer very meticulous services. And that should -- and that type of services should be monetized as value-added services. So through these reforms, aiming to improve. We want to improve profits by reducing current [ 14,000 ] front- and back-office workers to about half of the current workforce down to 8,000. And we want to realize JPY 80 billion of profit in fiscal year 2027. Next here, this shows you the facilities-related operations. With regard to repair work reception, we will realize web- and AI-based automated response just like the operation at the front desk. We also want to realize automated inspection as well, reducing human intervention. Also in design, building facilities and operational work, we want to reduce work through AI and DX. And in the design for building facilities and operational work, we want to standardize the process involved. We can believe that -- and we can realize area free work and conduct more efficient operation as a result. Also, the operation of in-house station equipment, we will aim for zero-touch operations that automates a series of processes from fault isolation and impact assessment all the way to the recovery phase. So to do these transformations and reforms, we will reduce the current 20,000 employees in the facility operations by 25% down to 15,000 and we can improve profits by JPY 11 billion in fiscal year 2027. So JPY 11 billion improvement in profit in fiscal 2027. The series of operations represents an opportunity for East and West to interact with customers. So this is really customer experience, as about, of course, the services such as mobile, electricity, gas and water can be completed with zero-touch operations that has become a customer. So we have to improve both service quality from the customers' perspective and also service operation efficiency through these many initiatives. We want to make sure to make sure that we achieve both.

Satoru Kikuchi

analyst
#56

Let me go back to the previous chart. Again, let's. Take a look at the situation from the investors' perspective. Let me ask you this. In terms of cost reduction, you've been carrying the cost reduction. And the amount of cost reduction and the impact on profit was not directly intertwined. So can we take the numbers to indicate customer cost reduction numbers will translate directly into improved profits?

Ryota Kitamura

executive
#57

Well, let's take a look at the simulation. In fiscal '27 -- by fiscal year 2027, if we do the same operation, how much cost would have incurred? So it's improvement against the business-as-usual scenario. So the amount you see here this represent, for example, suspension of contract workers, personnel cost reduction as a result of reallocation. So these are the effects that have been captured in these numbers.

Satoru Kikuchi

analyst
#58

Okay. So for example, reduction of personal inclusive of contract workers and also shifting personnel resources. When you shift the resources, then that doesn't let -- that doesn't lead to cost reduction, right, because it goes somewhere else. So as was mentioned by Mr. Shibutani, are you going to reassign those people to new businesses, make sure that you're able to absorb the cost and also improves the profit, that is the scenario that you're thinking?

Ryota Kitamura

executive
#59

Yes, exactly. Yes, that is indeed the case.

Takashi Hiroi

executive
#60

Okay. I just want to confirm that. Okay, next. Let's go back to the portfolio. A profitable business. Some businesses are now aging. So can you talk about exiting from unprofitable businesses?

Ryota Kitamura

executive
#61

This shows you the exiting from unprofitable business. Telephone directory services. We announced in July that this will be suspended. We are -- and we are now reducing customer service and operating costs based on the mentioned plan. Also, the other relates to the electronic invoicing, we announced the review of the invoicing conditions in July this year. And with full-scale rollout of electronic invoicing from fiscal 2026, we believe that we can optimize operational costs, such as invoice printing and mailing. So we'll be able to pursue those cost reductions in a robust manner. Also, in addition, you have to reexamine telegrams and other legacy offerings in light of social trends and the business environment. So through these changes and reforms, we are aiming to improve profits of legacy business by JPY 13.5 billion in fiscal year 2027. So these are our goals.

Naoki Shibutani

executive
#62

Next, PSTN is another example.so please, go on. [Audio Gap]

Ryota Kitamura

executive
#63

This is a migration to alternative PSTN service. Currently, the [ INS net ] and analog telephone service revenue base is around JPY 350 billion from basic charges. And the 2035 where the copper line facilities will reach their limit, we hope to improve profits by drastically reducing the cost of copper line facilities by switching over fixed-line telephones that use the fiber optics and wireless technology. So for the time being, the customers moving or the opportunity to repair, we would like to use those opportunities to encourage customers to switch. And for [ INS ] as well, we announced the termination of it in March 2024. And last week, I provided information on the revision of services and shifting to alternative services. Therefore, moving forward, we will consider reflecting the rising cost of [ property ] and labor expenses and fees in line with the suspension of new subscription for landline phones and will maintain the revenue base of JPY 350 billion to the maximum extent.

Takashi Hiroi

executive
#64

Understood. Up to now, the enterprise network revenue trend and also the consumer side of fiber optics are still strengthening that. And reviewing the cost structure was mentioned and also for the slightly legacy services and business withdrawing from them or various measures are planned right now, and that has been shared up to now. And now I'm looking at the overall portfolio, the upper left, in what areas of the new business you're going to take on the challenge, Mr. Kitamura, Mr. Shibutani, I would like you to comment on.

Ryota Kitamura

executive
#65

So from my side, as NTT West, we have the company called Solmare, so allow me to explain a little bit of this company. This entity of Solmare currently has annual sales of approximately JPY 80 billion. And this is to be expanded to JPY 100 billion by fiscal year 2027. Currently, they have the service, Comic C’'MoA . And the monthly users are over 40 million and handles 1.4 million books in stock. This is the largest -- growing into the largest ebook store in Japan. They have original comic production to license and development. So they have a comprehensive initiative that was implemented. So we would like to expand this business to JPY 95 billion. And in addition, we have MangaPlaza in North America. And in this, in 2027 as the overall global business, we like to aim for JPY 5 billion and to expand the overall business in total JPY 100 billion.

Naoki Shibutani

executive
#66

Okay. Then for NTT East, we have NTT e-Asia. For the last 30 years -- communications infrastructure development business and consulting was done for the last 30 years in this -- through this company. And this is one of the success cases in Vietnam. We have a become [indiscernible], which is the local financial conglomerate. And the -- we are developing NTT infrastructure project. And with [ BDPB ], relationship with them and by partnering with the local carriers and provide the service to the end users through the NTT. We are receiving queries that they would like to work together with us to further expand this network, telecommunications infrastructure. And in Java, there is about [ 40 ] million of lines demand. So they want us to help them. So of course, we would like to continue to expand such businesses to expand the business. So the NTT's investment businesses is good that we will actively be involved in it.

Takashi Hiroi

executive
#67

But it's not all successful cases. And withdrawing the business and when to terminate the business, the timing may not be the best. So can you actually comment on these points as well?

Naoki Shibutani

executive
#68

In essence, with myself and Mr. Kitamura, we would like to share our opinion. And with no -- with East and West, there's no businesses that we made an investment that exceeded JPY 100 billion. So moving forward, we are saying related to expand in the global businesses, but we would like to surely [ create ] the local partners and have them grow surely and then we invest in them. And I'll go into the revenue share type of business. So it will be a business in a way that we can afford. And as we have pointed out, Mr. Hiroi, IRR and ROIC targets set them as the KPI and because these infrastructure projects are long term, therefore, we would like to continue to keep checking and monitoring the profitability. And with the cooperation of the holdings of the company, we would like to have a thorough governance so that we would like to always keep in mind that we need to conduct these businesses that we can afford.

Ryota Kitamura

executive
#69

And that's the same for NTT West as well, the service business, we need to thoroughly monitor such businesses. So [ 60 ] services, which is conducted under 30 divisions, and the profit and loss management is monitored surely. And we look at the individual businesses and the KPI is set in a way. And every certain such period, we look whether they have achieved that target or behind. The current profit and loss situation and the future growth possibility, those are the two perspectives that we decide on the business. So the services that do not reach that, we have about 10 of them, and so for each one of them, we are having discussions to determine withdrawal. And up to now, 4 services have been discussed already, and we have withdrawn from 4 services.

Takashi Hiroi

executive
#70

And also up to now, from an overall perspective, we have been looking at the original telecommunications strategy of NTT East and West. And moving forward, we like look at the overall number and also including the future direction. For Mr. Shibutani, can you wrap up now?

Naoki Shibutani

executive
#71

So I think the slide is this that is viewed by the online participants. They said that the enterprise network business will largely grow. And for the network part, we are going to increase the share. And we are [ running ] the reevaluation of personnel and business portfolio, which is the front office and back office and delivery side. We are going to increase the efficiency using [ AI ]. So we have the JPY 25 billion, JPY 45 billion, JPY 40 billion. Through these, we will be able to create this type of profit from these initiatives. And at the bottom, which is in the gray color, the dual type of facilities and network, by migrating them, we'll be able to reduce costs. And we have old telecommunications facilities. So this year, by spending on certain expenses, we would like to dispose of them. And the global discussions and the new businesses that I will be touching upon moving forward, we believe that there is room for growth. And what's not included here today, we would like to further increase. So in that sense, this time, the noncore asset streamlining, selling demand and et cetera, in 2027, JPY 437.7 billion we have achieved. Therefore, continuous fiscal years of record high profit. And this year, we are [ causing concerns ] to you. But towards 2027 once again, we believe that we can recover this. And so what will be the target? In 2023, the noncore asset -- without selling the noncore assets, about JPY 360 billion. The noncore asset is not the business capable of making money. So 2027, this JPY 360 billion, we would like to take it -- we believe we can take it up to the level that will exceed this JPY 360 billion. And that is the target within the initiatives that we have. And lastly, moving forward, what is the direction that NTT East and West will head towards? I would like to use this diagram. As I have mentioned today, the population will go down, but the telemmunications in 3 years will be twofold and in 10 years, tenfold; and in 20 years, over by 100, 200 times. And we have to make such facilities or will not be -- the AI side will not be established. So with the conflict between U.S. and China, Japan was becoming the hub. And Hong Kong cannot be reliable and Singapore doesn't have the electrical power. So in Japan, in the very high speed, high stakes, hyperscalers are entering. So with the underground facilities, with our -- using fibers, they want us to connect their data centers. And we're having that special demand. And I cannot say which hyperscaler that, but we are receiving orders. So in the [indiscernible] of these sites, we have the multiple site customers, we have the digital agency, we have schools. And the users that have multiple sites, would like to surely utilize our assets and expand the business there. And at the same time, the digital driving society is that we would like to create for the future for Japan. And what that means in this slide as shown, if you see these areas, you will see that we are implementing these initiatives in realty. So creating the value of the regional economy, and we have smart stores that does not require human staffs. Or we have the renewable and circulating energy. By utilizing that, we would like to create a circulating society. So in NTT East, about from 5 years ago, we started it. These type of businesses have reached about JPY 10 billion. So the top part of the plan, we set a challenging theme. And as Mr. Hiroi mentioned that we will be making investments that we can afford. And also by setting KPI, we would like to further grow these businesses, so that the digitalization of the future Japan can be taken upon by us as a challenge. And lastly, I would like you to look at the commercial that we have created of these initiatives between NTT East and West. [Presentation]

Unknown Executive

executive
#72

Thank you. That concludes the panel discussion portion. Mr. Shibutani, Mr. Kitamura, Mr. Hiroi, thank you so much. We would like to take questions from the audience. We'll follow the same protocol for Q&A as we followed in the previous session. [Operator Instructions] We would you like to start with you. Please go ahead with your question.

Satoru Kikuchi

analyst
#73

My name is Kikuchi, SMBC Nikko Securities. We appreciate this straightforward presentation based on numbers. That -- this is an excellent outstanding presentation filled with details on numbers. My first question is this. With regard to -- if the NTT law is abolished, what impact do you foresee? That's my first question. With the new Prime Minister, we had the new President of [indiscernible]. I suppose that this will be -- can be addressed at the very final Q&A session. But if NTT law were to be abolished or were to be reviewed, we're not sure what the outcome will be. But you talked about JPY 40 billion, you talked about JPY 45 billion impact on resources. So what impact do you see if NTT law were abolished? How much improvement can we see on top of these numbers that you've shared with us? If you could share with us with an image, I would really appreciate that.

Naoki Shibutani

executive
#74

Okay. Thank you. Let's show the portfolio. There are several perspectives we can deploy in this discussion. First is business -- possible business opportunities. The other is cost reduction. In the case of portfolio, we have the universal service obligation, as you will recall. We have the obligation to offer telephone services whenever we're asked. So this -- so we have the telegram, this is a legacy business. If we could use WiFi or -- correction, we could use fiber, we could -- we would like to see some relaxation of these requirements, that will be positive. So by each area, we'll be able to choose the most optimal way to offer connections. And we can complete and we can suspend copper wire-based telephonic services, and we're already doing that. And we could add further cost reduction benefits, and we can accelerate this transfer if NTT law were to be reviewed or abolished. One other element. Even now, it's not a major bottleneck for us, even right now. But in the field of IOWN, we will be using fiber together with hyperscaler sites. We can use low -- we can have one-line connection. They will want low-latency connections. Then we're focused -- we have to have option for [ infrastructural ] connection as well as [ interconnected ] connection , that's a handicap. But if we could -- if this regulation could be relaxed, then you don't have to go through electronic process. We can actually credit -- offer direct connections. But of course, it's important that the access be provided to other players as well. It could actually provide sharing network, that potential could emerge. So that being the case, the numbers that we showed earlier, there's going to be further upside, that is true. I think there is a possibility that if NTT law were to be discussed and changed, then this could add to -- this represent upside to these numbers.

Ryota Kitamura

executive
#75

For NTT West, with regards to digital services, we want to use fiber and broadband if possible. There are areas where we're not yet able to provide that. So if we offer such connections inclusive of -- with other network operators as well, we can do so without making additional investment. If that should be the case -- and that's the direction that the direction the discussion is heading. But if things could be realized, then this will be actually -- this could be a positive for us. Now, what about universal service application, outside universal application? What about the restrictions on scope of business? If that restriction, if that issue could be lifted, then services which could not be offered by NTT East and West can actually be provided. We can actually contribute toward revitalization of local economies. So using NTT directly, if we could work and deliver these services based on NTT brand directly, then this can actually translate into increased order for us. Furthermore, from the cost side, if the law were to be abolished and if NTT East and West could actually collaborate without any restrictions, then that means we'll be able to reduce common costs because we'll be able to unify our operations. But having said that, if NTT law were to be abolished, what will be the expectation? It really depends on how the situation will be handled. But of course, that will be a lot of benefit. But to what extent [ will be the ] upside? How much of upside it can be, that's very difficult to say. But yes, we can expect a significant amount.

Naoki Shibutani

executive
#76

Okay. One point of interest for you. Right now, well, we turned [ ATL ]. And in '27, we will be completing -- suspending [ ISDN ]. And also we'll be seen price increase for next. So it's important that we carry -- rebalancing. Let's take a look at the cost change as a result, which we are doing as a result of rebalancing. And so for suspended services, how are we going to respond to our customers? If we're going to suspend services, to what extent are we going to offer [ services ]? We need to work on procedures to convince the customers. We also work with consumer agency services, consumer agency people as well. If we're going to suspend telephonic services, if too many users were to remain, are we going to send 2 mails to post? If that does not right, if that doesn't work, can we suspend the services? If that's the case, the migration cost will be quite minimal. However, we have to go -- we visit our customers on site. And we do say, oh, so send people to the customers [ where ] we are able to suspend services. They could actually entail a very large amount of migration cost. So what type of ending are we envisioning for the suspension of the services? And that will be -- that will have a very significant impact.

Satoru Kikuchi

analyst
#77

You talked about NTT East and West and possible combination. The NTT Holding company, naturally, you talked about the possibility of unifying and integrating NTT East and West. You mentioned that there could be significant benefits if NTT East and West were combined. What about the potential scale? So I suppose it depends on to what extent you're able to combine the services. Are we talking about JPY 100 billion, JPY 200 billion impact if the 2 companies were to be unified? What about infrastructure? And what about personnel side? What about procurement? There are a lot of potential benefits. But in actuality, how much upside do you expect?

Ryota Kitamura

executive
#78

It's very difficult to pinpoint specific numbers. We really haven't done a very accurate calculation either. But as I mentioned earlier, the head office function could be unified and also a lot -- we could expect a certain amount of reduction in the common costs. So if [ area ] free type of operations could be pursued, then cost of such operations can be concentrated and consolidated in particular location. This will have the benefit. And also with regard to facilities, we'll be able to consolidate facilities. And that should lead to cost reduction as an effort. So if we add the potential upside, there could be a lot of upside in terms of cost reduction. What numbers are we talking about? It's very difficult to calculate at this point.

Satoru Kikuchi

analyst
#79

My second question is this, what about the potential for price increase going forward? Mr. Shibutani, you mentioned at the outset, you mentioned that you don't want to give excuse. But actually, it's true that cost is increasing. And if cost is increasing, can you pass on to the customers? I think you should be able to pass on those increase in costs to the customers. But I feel that you're not going to pass on cost until NTT law discussion is completed, but you're already beginning to step up your price increase. So are you already embarking on some price increase? So are you able to pass on all the cost increase upon customers? Do you believe that if you're able to pass on all the cost increase to the customers, how much impact will this have?

Naoki Shibutani

executive
#80

Well, let me put it this way. We increased the price by JPY 100, it's simply multiplication for customers.

Satoru Kikuchi

analyst
#81

Okay. So you're talking about electricity costs?

Naoki Shibutani

executive
#82

Yes. Power cost is increasing and [ inventory ] cost is also increasing.

Satoru Kikuchi

analyst
#83

So all costs are increasing for you, right?

Naoki Shibutani

executive
#84

Yes, that is the case.

Satoru Kikuchi

analyst
#85

I think you should be able to pass on those costs to the customers. A lot of players are already passing on their cost to their services. If NTT can pass on all the increase in costs to the customers, how much impact will this have?

Naoki Shibutani

executive
#86

It's a straightforward calculation. It really is.

Ryota Kitamura

executive
#87

Okay. In the case of interconnection based on [ dry ] copper and the copper-based connection, this is increasing. The demand is becoming smaller, but our cost burden is expanding, although the demand is [ good ]. So I suppose we have seen 20% to 30% cost increase in offering connections based on copper cable. But can we pass on -- can we really increase the cost? I think we need to do a bit of a mental exercise. But if we see cost increase, if we are able to increase by JPY 100, it's simply a mere calculation. So, in reality, how much increase can we realize? We have to do some sort of simulation. But we're not there yet, we have not yet worked out how much cost increase we should address. We have not been able to do that work at this moment. But at the same time that we're already doing things that are possible, for example, in the case of telephone directory, we made a bold decision to suspend that. In telephone directory assistance, we announced the suspension, although some people are [indiscernible] is going to continue. But as with regard to billing system, from fiscal 2026, the billing system will be changing. And paper-based invoice will be digitized. If we can fully do this, then the bill part, that bill part will be increasing. And also the printing companies -- and printing factories can be cut from the cost. So we have some factories for printing in [indiscernible], but we can consolidate that to certain locations. So we have the discount programs. But last year, NTT East announced the 2-year discount plan will be suspended, and we've already eliminated that. So I think in reality, in certain cases, we have already gone on to price increase. And with regard to all services in the range of 100 meg to 200 meg, we have asked the [ ISDN ] pricing plans be increased. So we want to start our challenge in areas where we're likely to run into difficult opposition from the consumers. So I think we can start to improve cost efficiency in parallel.

Unknown Executive

executive
#88

We'd like to see the next question. In the middle row, please.

Daisaku Masuno

analyst
#89

Masuno from Nomura Securities. I have two questions. The first question is what you probably explained at the end. Operating profit, JPY 360 billion. Until now, your material -- IR material was only a bar chart. So today, I was able to see the actual numbers, so it's good. From JPY 290 billion difference, there's a JPY 70 billion difference. And what was written here is JPY 110 billion increase in profit. So if it's a negative JPY 40 billion and -- but there are various upside elements. So currently, when we look at the downside, what's happening right now, on Page 19, I believe last year's -- from the last year's first quarter, the Hikari Denwa is declining, and I feel the sense of crisis the most there. And since last year, I did have a discussion that you need to implement measures. And there are various measures that are occurring. So looking at this, the Hikari services -- fiber optic services is going to go -- is going to be add on, as you see on Slide 19, Page 19. Now looking at this plan, Hikari Denwa has a negative 600,000. So there's a JPY 250 billion-plus alpha. That alpha part, how much is that going to be? And I think that is going to determine the landing number. But this plus alpha part this fiscal year, the IP phone, in reality, is going to decline. And considering that, in what scale are you looking at this off a part and come about with the calculation of JPY 360 billion?

Naoki Shibutani

executive
#90

Okay. From my side first. In the last 2 years, 2027 -- or 2023, we put our efforts to achieve the numbers, and we caused you concern. But post-COVID, 2 years, it was a very tough situation for Regional Communications business because power costs went up alone JPY 50 billion, and the call centers was really active, and we had crossed [ next year ]. And the COVID pandemic inquiries has rapidly declined. And even just that part and a JPY 10 billion of size, the profit just disappeared. And in West, we have the Noto Peninsula natural disaster close to JPY 100 billion -- JPY 10 billion to respond to that. So it's a very tight situation for us for the last 2 years. And as you have pointed out, the Hikari Denwa, the traffic actually, the voice traffic and with the optical fiber decline together alone has declined by JPY 35 billion in the last 2 years, and that was the unexpected. So what does the structure look like? With the collaboration of vendors -- operators, the Hikari will shift over, big log type of ISP. Having them selling it, then it is better. So we have not done that much direct sales. But they are selling the Hikari Denwa on their own. So if Hikari collaboration increases, then Hikari Denwa income will be their ARPU. But on the other hand, half of the JPY 335 billion, which is the decline in traffic. During the COVID pandemic, there are a lot of channels and conferences that were held. But post-COVID, that suddenly disappeared. So the last 2 years is really difficult. But that decline in traffic has stopped. So traffic decline and electricity costs going up and the call centers, the special demand suddenly disappearing. That all has disappeared in the last 2 years. So the negative elements have been sorted out, and we have come back to the normal status. So how much can we improve from here? And this plus alpha part, in a way, as explained before, the optical fiber service towards that, the BSA people, if it's the Hikari Denwa next, if they shift over there, a maximum, it will be JPY 6,500 ARPU. So how can we have our customers shift to the next services and have service transfer and migrate to a higher service is the key. So with NTT East and West company-wide basis, we are working on this. So we are starting to feel the positive effect of these measures.

Daisaku Masuno

analyst
#91

So if that is the case, as I have asked previously, there's a JPY 40 billion negative elements there. And with that, you have JPY 360 billion. But looking just at this minus JPY 100 billion, so plus JPY 60 billion is what you're expecting? Is that the correct understanding? And not just here, but the remaining part will be revising or reviewing the prices?

Naoki Shibutani

executive
#92

So we are looking at whether we can implement other measures. And for the copper line, we have the leasing -- lease line, we have still remaining of these lease lines -- leased lines. And we're then having them shift to the [ IOWN ], which is the faster service. We are working on that transition as well. And with this, we have parts we can further boost up, moving forward.

Daisaku Masuno

analyst
#93

My second question is the timeline regarding what you have just shared. So this is FY 2027. So the annual plan, the unprofitable business, you have an annual plan. But for the other areas you're saying 3 years from now, so moving forward in the next 3 years, of course, as you go to latter years, there's going to be more weight on the later years. So JPY 30-several billion size is going to happen 2 years from now? And at the very end, it's going to be JPY 360 billion? Is that how it's going to work with the regional telecommunications? I think you manage your business in 2-years span. But if it's more further in the future, what are you going to do? How are you looking at this?

Unknown Executive

executive
#94

Well, as I've explained this time, in the cost reduction perspective, the signature item is DX and AI utilization and changed operation. And the reason -- in 2026, we are thinking that, that is going to start to come into effect. And so the actual cost reduction, we will start to see the positive impact of that, these initiatives. The large part will start to show in FY '27. But until point, of course, we are going to look for the improvement of efficiency in the operations. And what we can do ahead of plan, we will do that. And in 2027, we are going to aim for V-shape recovery. So we will see the larger positive numbers in -- from 2027.

Daisaku Masuno

analyst
#95

So I just want to check, it's not in here. So FY -- from FY 2028 onwards, you will see these positive benefits in full scale, and that is going to continue from that year?

Unknown Executive

executive
#96

Regarding FY 2028 onwards, the positive impact will continue. So we would like to continue our thorough efforts.

Unknown Executive

executive
#97

Thank you. Next question, please.

Tetsuro Tsusaka

analyst
#98

This is Tsusaka from Morgan Stanley. With regard to fixed line broadband market, is there really demand for this service. I'm afraid I'm a bit skeptical as well that there's demand for broadband fiber and people don't want broadband fixed line broadband services. And the demographics are trending toward that. So I think there's no demand to begin with. That's my concern. Of course, there might be some certain amount of demand up until a very small community use that. But it could be that, going forward, not all people are going to be viewing video contents. So yet I wonder if there's really demand out there for this type of service. Is there really demand? So that's my first question. Do you really see concrete demand? Your plan this time. This is on Page 22, FTTAs upside, JPY 40 million. That's the plan you have. And I think there's a risk you no plan for FTTAs, I believe. So can you talk about that? So how do you see your fixed and broadband services? Is there -- you are still choosing this as the main part of your product line? And I apologize for this question, but if there is demand for the service to begin with and if the demographics are changing, do you see still demand for that?

Unknown Executive

executive
#99

Okay. Thank you for your question. Let's show you this particular pitch. I think there are 2 major drivers. One, yes, this is the share, yes. But 2027, number households will continue to increase. So the households will continue to be the driver behind this demand. So at least this will continue into the future. One other point is, as you see on this page, as is mentioned by Mr. Kitamura earlier, we are aggressively marketing Hikari. We're focused on running our partners. So we're not very aggressively marketing against our partners. That leads to a significant drop in the market share. The 10-giga fiber strategy cost, this has a lot of demand. Many customers really want to hire ARPU debt plan, but we're not addressing that, but we began to adjust that. And now, market share is improving. It's improved by 120% year-on-year improvement with the previous year. Also, customers who are sensitive with mobile, they said that 5G was fine. But when they found that they want to view Netflix, they want to see Amazon Prime. So their taste is changing. So even they are in these apartment buildings, they want high speed Wi-Fi. So we're trying to respond to those needs. So that is what we're offering, to provide services. So we will work with developers. It's all -- as we work with developers, we can actually cover more the new buildings. And so they can see inside, and then we -- and this can be covered in the rental of JPY 300. So they pay that as a monthly rent. And they can actually have access significantly on the services. So that demand is out there. If in these buildings, there are such demands out there, so that is how we are just that, offering services for private line building. So as a result, we've been able to make a recovery in the market share because we're offering services to apartment-wide setting. So again, we want to increase this by 1.7 fold. And we booked it as potential to increase even further. We can go even further. I think nationwide, we can maybe cover 30 million even. So we want to go after that demand. So people who are satisfied with mobile, they're willing to offer -- to pay additional JPY 300 per month to have access to those services.

Tetsuro Tsusaka

analyst
#100

Okay. So you're saying the lease is down?

Unknown Executive

executive
#101

No, I think we can -- from the owners, we were able to receive more than JPY 1,000. So what are we doing right now in the case of leased apartment buildings? If we have [indiscernible] splitter construction and offer access for it. But this venue which involve coverage for the apartment building. But as we cover only the whole of our building, the approval improve. So we don't have to work with each individual owner. We can work with players like the house and that, too, in the construction companies. If we work with such developers, all the apartment buildings can shift to all the ones. So we have totally changed our way in terms of fortunately, condo market.

Tetsuro Tsusaka

analyst
#102

Okay. I want to ask about the revenue for the -- how do you see the revenue for end-of-life services. NTT has to maintain certain services. And this relates to your cost -- price increase possibility. You have 80 million, right, subscribers. You have enormous amount of subscribers. Yes. And these customers are probably part of the band of the contract. And consumer to consumers, the few people are using [ 25% ] start with fixed. But certain rules are still surviving in the role over services are still being continued even if the role is over. Now there are certain services that are ending based on natural attrition. That's fine. So in terms of when you review over pricing, it simply does not happen because at the end of the -- able to maintain quality and I think your cost reduction efforts would not be sufficient to cover these problems. So if you are able to review pricing, and I think you find Friday, there was talk about increase in flats. But I think there's a very high hurdle you have to overcome, if you want to review your basic charges, right? Also, when it comes to wholesale fiber collaboration projects. So to an extent you are able to reduce your cost based on your own intention, at what extent are you able to not change prices unless you have sufficient negotiations with the government? You take JPY 100, that's a fair share forward calculation, but I'm sure it's not that straightforward, right? So can you talk about how you see the ability to increase prices?

Unknown Executive

executive
#103

Okay. I take your point. For example, in the case of subscriber telephony services, it's true that there's a lot of impact in the community in which we think about this service. And right now, we're in the midst of the universal service obligation. So this is an area where we are able to freely change the price. I mean, in terms of mechanism, we can change prices. But can we really do that? I think we need to talk because of the various people before we can actually embark on price increase for such services. As far as the level of the potential is concerned, we have to really be careful because under the Universal Service obligation, we are offering -- we are suffering from tens of billions of yen of deficit. We want to be able to cover that deficit to price increase, but that's unrealistic. So then we need to talk with the experts. And also, we need to get competent agencies, we need to consult before we can embark on those changes. So that's in the case of subscriber delivery services. With regard to potential price increase, we've not made a decision. We are carrying a consideration in the study. But the one that we need to talk with as far before we actually embark on this. And what about the wholesale pricing. With regards to wholesale, this is something that could actually decide between ourselves and between the cloud and partners who are providing these collaboration services. In the past, there were some slight increase in interconnection charges for fiber. We would like to even higher charges. But then, on the other hand, we are actually competing with various players to our partners in this critical application project. So should we really increase our interconnection with our partners? That could actually undermine the companies and our market share could be coming down. So that's a very difficult situation to adjust to. So again, we need to consult with our collaboration partners when it comes to our wholesale collaboration model. So just because we're suffering, we cannot turn to our partners and ask them to accept a price increase.

Tetsuro Tsusaka

analyst
#104

With regard to Hikari collaboration project. I think the negotiations are not to increase your prices, but for coming down into [ connection ] charges, right?

Unknown Executive

executive
#105

Yes, that's the gist, yes. We've actually lowered prices on 2 separate occasions. We need -- it's the first component is, did you -- who we did this to lower exchanges for full cell fiber? Well, by lowering fiber, we thought that the sales on the part of collaboration partners will increase. So that's why we made the decision to agree to the price reduction.

Unknown Executive

executive
#106

We would like to take the next question. The person in the front row, please.

トクナガ

analyst
#107

Tokunaga from Daiwa Securities. I have 2 questions. The first is regarding the apartment-wide initiative. The large-scale operators, small scale operators, I think, are involved in this area. So within that given situation, I would like to review this apartment-wide, building-wide services. How is it priced? And are you using other operators and having a collaboration or you change the direction? And your company on your own are conducting sales activities and being involved as a player, I would like to ask about this apartment condominium market initiatives. And that sense, well, JPY 300 is maybe an exaggeration. But how much common expenses are taken. It depends on the owners. So it will be a slightly higher price priced menu. There are two points here. The first is that the apartments that have 30 units are lower, and there are large apartment condominiums that are over 100 units. So depending on the size, we review the price, and there are ones that don't have a flat rate. So we have various plans prepared and to get -- in discussion with the customer, we have them selected. And this part in a way, with the headquarters of this company were saying, why don't you apply this to all of your apartment and condominium buildings? So it is going to be a negotiation sales. So our people are going to do the sales activities, and we're increasing the number of the companies that we can approach and have a collaboration with. So we are actually being active in this area. Any cannibalization?

Unknown Executive

executive
#108

No. It's not that they sell it through their shops or anything, so there's not such thing. But the other optical fiber service provider areas, we will do it as a whole. We do the whole thing.

トクナガ

analyst
#109

Okay. The next questions relating on Page 22 regarding the profit. You have increase in profit trend. And there's about 3 years of left. So I want to know the increase and decrease. For example, FY '22 an increase in profit, so is there in FY 2026, there's a lot of system investments that we need to be careful or due to the increase of Hikari Cross, and I think that there may be an increase of our CapEx. So there may be a depreciation cost this much. So I'm sure various situations occurs, but I would like to know ups and downs that there will be differences regarding that between East and West?

Unknown Executive

executive
#110

But as I mentioned before, to the optical fiber, if the users stop, then the profit will increase. And also regarding the -- improving the efficiency of the whole operation, we will see that through the DX efforts. So as we get closer to the latter part towards 2027, we will see the effect showing merger larger. And towards this, there are measures of expenses that need to be build that for '25, '24-'25. So we like this, but I don't want to have that much of ups and downs. However, if something happens like the COVID pandemic, we won't know. But up to now in the market if the electricity cost is not going to change that much. Then regarding the initiatives that we will be implementing. It will be a bit second half or latter part heavy, right? That is the same for NTT West as well, the latter part is going to be more weight in a way. From FY '25 onwards, it is going to be a turnaround plan. So it's not going to go downwards. So I hope you understand that it will go up like this. And regarding the system expenses. This part, it is a challenging thing for us. But to take on this challenge on our own, we would like to develop the system and also use off-the-shelf type of products so that we can lower the development costs. And for Hikari Cross, you mentioned that it will require a lot of investment. However, 1-giga and 10-giga commonly shared equipment is what we are trying to increase to implement. Therefore, we would like to utilize a renewed equipment as well. And so including Hikari Cross, the existing CapEx or investment towards existing facilities, we would like to make it to turn into profit as soon as possible -- as quickly as possible. So sorry, the CapEx is going to be lower than the current level. It's going to be cut down. And for the existing so it'll be within the existing business, so we will keep it in the network, we will upgrade it to the next-generation IOWN. We believe we will be able to do that with this level. As explained before, the existing network is at the timing of the renewal or update. So we are thinking that we'll be able to do all this. But the next stage of the update. Okay. I'm now really very sorry, but it is close to the ending time. So the next question will be the last question.

Operator

operator
#111

[Operator Instructions] Thank you. If not. Then we like to conclude the session at this time. Thank you for your interest and thank you for your participation. Thank you very much. Thank you, Mr. Kitamura. Thank you, Mr. Shibutani. Thank you, Mr. Hiroi for your participation. Ladies and gentlemen, we want to set the stage for the next session, please be with us for a few minutes. We'll take a 5-minute break and then go on to this session. So we'd like to start at 5:16 p.m. Thank you. [Break]

Operator

operator
#112

Thank you very much. As [ Sylvia ] to continue with this session. This will be the very final session of the day, the general Q&A session. We would like to ask Mr. Akira Shimada, President and CEO of NTT Holding Company to respond to any questions you might have. Mr. Shimada, the floor is yours. So the protocol for the Q&A is the same with the previous sessions. [Operator Instructions]. So let's take questions. Please raise your hand, if you any questions for Mr. Shimada. Let's go on to you, please.

Daisaku Masuno

analyst
#113

Masuno from Nomura Securities. This may be a repetition of the previous question, but I really would like to ask your comments on the direction and the structure of the group. So within the group, NTT East and West are self-contained. They are just in a data center. But when it comes to integrated ICT, how you integrate enterprise and consumers. This is very important. I know that you are competing with competitors who actually have integrated operating -- there's some upside JPY 30 billion operating profit. How do you intend to realize that through enterprise and consumer business? So what about the [indiscernible] DOCOMO and NTT Communications? Today Mr. Maeda took the floor. How do you see Mr. -- how do you see Mr. Maeda's view? What are your thoughts about the current structure? Is the current structure really working? That's my first question. And also the other point, I would like to ask about NTT law. I feel it was unfortunate that when it comes to mobile, I really feel that mobile should be assisted for digital service application going forward. But mobile -- broadband base -- I think mobile and shared broadband, that should be utilized. This is a major nationwide initiative. If we can do this, what are we aiming for 6G? It doesn't make sense. So can you take wireless mobile broadband alternative? I do see the trend toward that. These are my two broad questions.

Akira Shimada

executive
#114

Okay. Thank you. Let me ask -- let me respond to your question about integrat ICT, you asked about DOCOMO group. Let me respond to your question on this point. Mr. Maeda, [indiscernible] if it's everything. Yes, I think [indiscernible] overseeing every part of the group naturally. Now as for myself, I'm responsible for NTT Group. I am supervising NTT group. I'm not alone. I'm supported by my staff. And Mr. Maeda is also being supported by a very strong team as well. And Mr. Goodall, operated in NTT Communications, they have a good strong management as well on them. But Mr. Maeda is exercising in the overall group for the -- for these two companies. Now this year, DOCOMO look basically very significant and very important year. As was mentioned by Mr. Maeda earlier, the market share of 35% is -- must be safeguarded and must be protected at all costs, no matter what. So we are still typically a little market share, but we cannot accept a market share that's lower than the current level. So this is not that which we cannot allow DOCOMO accept. So it's important that we make a reversal. This is an absolute need to do this. So I don't want this particular scenario to happen. But if this year, they have spent money to protect customer base, then that should be done. I think that's the foundation that DOCOMO should have as they face their -- as they face doing business this year. Actually, you spend money to protect your customer base, naturally, you have to offset that cost through other businesses. That is the job of the management. So that is my expectation to the management team. Furthermore, there's a previous question, you mentioned that -- that is successful since Dr. Tashikawa's time. It's sure that the market share has been constantly declining. There's a history of the more decline downtrend in market share. This is mentioned by Dr. [indiscernible] as well. I think maybe we prioritized profit too much. So maintaining profit even at the risk of reduction of market share, that would be fine. That type of mentality was prevalent up until now. And that is the background for the downward trend -- continues downward trend in market share. And we cannot go any lower than the current level. As the leading company, we must expand new frontiers, that intention is very important if we are to be a leading company going forward. So this year, we will focus on maintaining our customer base. And on top of that, we will be evolving new businesses so that they can flourish in the future. One area is the financial service. We need to expand financial services as part of this effort. Also, it's important that we also work on an entertainment business and also work with the venue business -- venue businesses as well, we should focus on -- we should focus on delivering content to our customers. We should also add value-added services on top of our offerings. That will be very important this fiscal year. And I'm sure that this will be indeed be addressed by Mr. Maeda. I'm confident about that. And also there is something that DOCOMO Group must deliver. As for enterprise business, this is also very important. All those numbers are not clear, but as far as revenues are concerned, DOCOMO Group Enterprise business is leading. It's doing very well. Of course, KDDI is also a strong player as well. So it is important that we offer a very diverse menu. And also focus on SME market as well. And again, offer solutions as a leading company in the SME market as well. Also, I think in the future, SME market will be the scene of the battleground. It will be a very intensive battlefield for us. In the case of large companies, we have done very well. We have addressed the large company market. It's important that we also be victorious in the SME market as well. That is going to be a critical factor. So that is an area where we need to reinforce our efforts. NTT DOCOMO o reinforce their efforts. Now the second point, you asked about the NTT law. We are now in the midst of the discussion as we speak. I have consistently said since last year, in particular, I mentioned I have also insisted that we should be able to use mobile, we shouldn't just focus on fixed line part. For people -- when people go outside, we should be able to offer services. So I think we should consider universal services, which focused not just indoors, but also outdoor as well. so the people could be connected at all times. But within the advisory panel, some people are focused on primarily in-house indoor environment. I suppose this would be viable as well assumption for this discussion. But I think at the end of the day, I think we should really offer broadband based broadband as a mobile-based universal service down the road. We do have no intention to changing our argument, and we have no intention of changing our position either. And I think ultimately, this will be the position taken. But along the way, though, for example, in next fiscal year, when the amendment is to be implemented. To what extent can these changes be realized, for example, we have been calculating the deficit we are suffering because of the universal service obligation and how much burden we will have to ask for the public. We have come up with such simulation and calculation. But if we want to do this cheaply, then the fixed line service offered by mobile players will have to be utilized. If we can offer the mobile fixed line services being offered by mobile operators that we can actually offer service coverage at a lower -- at lowest cost. So that has come to light. Again, we're still in the midst of discussion, but this is a position that we would like to put forward and also propose. And beyond that point as we saw in the recent by floods, we should focus not -- again, we should focus not just on fixed line because there are the vacation centers are outside environment, and we need to be able to offer [indiscernible] sort of applications even in those cases and had to recover the main routes against the face of natural disasters. This is another point that needs to be discussed fully, I believe. Thank you very much. That is all.

Operator

operator
#115

I'd like to take the next question. Sir in the middle row.

Satoru Kikuchi

analyst
#116

SMBC Nikko Securities. I am Kikuchi. I have two questions. Next fiscal year and next fiscal year, NTT's consolidated profit. This year, you're planning a decline in the profit. And we are slightly disappointed, but today's DOCOMO's presentation and listening to NTT East and West's presentation, DOCOMO's ARPU and East and West decline in revenue trend, everybody is considering it as a risk. But next fiscal year, I won't say that everything will recover. But it's not going to be at a degree of this fiscal year. That's what we expect. So if that is so, next fiscal year onwards, a consolidated net profit increase is something that we can have expectations and it will return to the previous level? Can we think in that way? That's my first question.

Akira Shimada

executive
#117

Mr. Kikuchi. Thank you very much. As you have pointed out, well, today in the telecommunications business, in terms of telecommunications business, we had 3 key companies within the NTT Group make the presentation. But when we look at the profit base perspective, these 3 companies are going to have to perform solidly or else, we will not be able to go the -- go towards the growth path, and that's why we selected these 3 companies. And next year, whether they'll be able to make a turnaround for these 3 companies, I have confidence. And in addition to that NTT DATA, is gaining a large position and NTT DATA, I believe that they will thoroughly grow this year and next year as well for even further growth. So as the overall NTT Group, I will be able to go towards the growth trajectory is what I think. Well, next fiscal year, there was a bit of a negative impact, such as the energy market, which has a high volatility. The measures to suppress such volatility has already been implemented right now. So the several JPY 10 billion with over time that we made a loss of JPY 10 billion, JPY 12 billion in terms of the electricity expenses. But we have come out of that. And those type of elements will decline moving forward. So in that sense as well, I believe that we can make a turnaround.

Satoru Kikuchi

analyst
#118

And my second question. The new incoming Prime Minister, Mr. Ishiba,the relationship or involvement between him and your company or the -- with him and the telecommunications industry, I'm not well versed in that. But what kind of communications did you have in the past? And Mr. Ishiba towards telecommunications or NTT or towards NTT law, what kind of thought does he have? It's unclear. Therefore, from your perspective, Mr. Shimada, what kind of expectations do you have? Or -- well, yes, I guess, expectations. If you have any expectations, I would like you to share that with us. Because in the past, if there are any relationship between Mr. Ishiba and your company, I would like to know as well.

Akira Shimada

executive
#119

Well, first of all, the new elected newly elected LDP President, Mr. Ishiba will probably become the Prime Minister of Japan. So I would like him to have the understanding to technology and others. And within the global business arena, make sure that Japan can actually grow. And for that, we will be putting our efforts to realize that. Therefore, we like him to come up with the policies that will support such efforts. That is the expectation, first of all that we have. I have -- I personally have had a dialogue with Mr. Ishiba, however I believe that he does has expectations for telecommunications industry. However, it's not that he has been making announcements of new policies in the past regarding this industry. Therefore, I'd like to have understanding from his side regarding this overall industry. And at the end, to come up with the telecommunications and IT industry growth is going to be important for the overall Japanese people's growth, economic growth. Therefore, our telecommunications industry as well as the IT industry, I would like to provide the support, or I have various discussions and dialogues with them. We will appreciate it if we have a such opportunity. Thank you very much.

Operator

operator
#120

Next question, please. Yes, please.

トクナガ

analyst
#121

Tokunaga from Daiwa Securities. I would like to ask two questions. My first question, the same question that I asked Mr. Maeda of DOCOMO earlier, you're briefing ARPU and also improving the market share of beyond 35%. As you adjust this if you're going to go after market share, depending on the competitive landscape, you may have to change your pricing plans. So Mr. Shimada, how do you see DOCOMO's aggressive strategy. Do you believe that they have -- do you think they're sufficiently prepared or other areas or they need to accelerate in order to compete in the marketplace? So how do you see DOCOMO for the viewpoint of NTT Holding Company.

Akira Shimada

executive
#122

Thank you. Right now Mr. Maeda, President, Maeda is now leading the efforts. And I appreciate his efforts. So reinforcing sales at electronic shops, that's very important, I believe that must be done. Furthermore, this came up earlier as well. But furthermore, increasing the capacity for ahamo, I think this is going to help improve customer satisfaction. And so the traffic itself is increasing as a result. So I think this -- they made a very good decision, and this was a very good policy. As far as the pricing plan is concerned, you need to see the response of the customers. It's important that we be flexible in changing the plan. So is the current structure and if the current -- are the current lineup sufficient to respond to customers' requirements. I'm sure DOCOMO's discussing this internally. So I hope that appropriate timing they'll be able to conduct a review of the pricing plan and the billing plan. I think the general trend is that people want greater data capacity. With regard to ahamo, we've been very fortunate, and this is a very suitable product when people are taking up remote connection services. So the take-up has been very strong. But then there's also a need for face-to-face communication. People who want to touch -- physically touch the equipment, customers who still want to have physical touch before they actually buy the product. So in the case of replacement, for example, people still want to go to shops. So where some shops are beginning to just replacement in physical form as well. So there are a lot of different types of customers out there. So it's important that we respond to each customer type. And it's important that we try to respond in a way which can offer enhanced customer experience. We'll work toward that. And for that, we want to continuously change the structure if need be. Now even during this fiscal year, there are likely to be some changes as well, I believe.

トクナガ

analyst
#123

Okay. Let me go on to my second question. This relates to midterm plan. Based on what you mentioned earlier with a good operating plan, I haven't -- operating profit rather, I was feeling that this was being recovered. But you didn't -- you mentioned that CapEx is not increasing. But then as far as the progress, the group plan is concerned, Mr. President, what are the areas that are doing well? What are the areas that are not progressing well? In order to cover the areas that are behind in the progress, how do you intend to, also how do you support that? Can you give us an idea as to how the EBITDA will work out.

Takashi Hiroi

executive
#124

As far as the CapEx is concerned, it's not a major -- no, there's nothing major. But right now, DOCOMO is trying to improve their quality. And they're investing in order to improve the service quality. I think today, on Page 3 of the presentation material, let's talk about how they're using global vendors' equipment as well. So DOCOMO has been -- has begun to make very good investments. So again, we're not expecting too many significant large CapEx per se. But they will -- we will invest in base stations that have -- they have strong performance that have high performance. So it's important that we steadily carry out that type of investment. That is one thing. Now this will be something that will be meaningful more down the road, but this is covered by Mr. Shibutani earlier. With regard to the core basic network for network. We want to introduce IOWN-based IP node. Right now, we're working on in IOWN 2.0. We will be launching and we're launching IOWN 2.0 product next fiscal year. But it's important that we introduce equipments that will lead to power consumption reduction because that will unless -- so -- so today was lowered for IOWN 1.0, but then the power consumption was not changed. So for the core network part, it's important that IOWN 2.0 be introduced, we need to incorporate IOWN 2.2 version type of equipment. As was mentioned by Mr. Shibutani, the replacement cycle for equipment's will be coming. So as we follow the routine replacement cycle, replacement type of investment will not be increasing. But again, we'll be switching to something new when the replacement cycle comes. So through that, we'll be able to improve the service quality and also, we'll be able to reduce costs because the power consumption will be lowered through this equipment. So for telecommunication related services, we believe that, that type of investment will be continuing. And naturally, we're not talking just about CapEx. We need to make investments to expand new business. We need to invest. We might have to acquire a company, so that we can expand into new business areas. So there is no specific area that I can talk about, but there are several kind of areas. So regardless domestic and overseas, we will consider potential opportunities out there. And respond with acquisitions should such arise. Thank you.

Operator

operator
#125

We would like to take the next question then on the left side row.

Tetsuro Tsusaka

analyst
#126

Tsusaka from Morgan Stanley. I have a question regarding the overall presentation made today. I heard the overall presentation today. And the majority was a positive direction. But the analysts and the finance side. So when think about how much drop they will occur in the profit, DOCOMO 1% and will contribute to the profit and NTT East and West, together will be a 2% profit growth. And with enterprise, how much they can make money, that's the unclear part. So with the best-case scenario, it will be the early single digit, if you can secure that amount of profit that should be fine. However, looking at the current business model, probably that level will be the limit is the impression I have. The underlying profit, if that is a situation for this, then the additional investment, well, for the stock market, they want to return for the investment. So towards the 1%, 2% growth company, will you make the investment or not? That investment decision is going to be required. And if there is no risk there, yes, they can say we will invest in a defensive manner. But until now, if there is a volatility and if there's risk, there may be investors who will get scared and not make an investment. But towards the stock market to give them a peace of mind. Well, on the other hand, they had underlying profit. And on the other hand, there's a shareholder return. And with the both side, it's going to be a total return, probably it's better to show it in that way, given the size for your company. Now looking at the past the -- EPS numbers, the EPS has been threefold now. And I think the tracker record is an impressive one. So thinking from this perspective as well, what do you think? The overall presentations, the picture -- the tone, when you speak to the investors, I think you can make a pitch of what the total return is going to be. So operating profit or EBIT -- or EBITDA, you shouldn't focus too much on those two elements. So within yourself, is there some -- these organized within yourself?

Akira Shimada

executive
#127

Last year, when we announced the medium-term management strategy, both Tsusaka-san, yourself and from others, we were told that the -- a little bit more of an EPS should be described as well or mentioned as well. And actually, myself last year, the feeling I had when we created the medium-term management strategy, I said that each operating company, opcos. I didn't want them to become too dependent on the buyback from the holding company, meaning that I want them to grow on their own and generate return on their own. And each company has already become to a certain size, a large certain size. Therefore, gaining return organically, well they cannot immediately increase that way is correct, as you pointed out. So conducting M&A as well, aside from NTT East and West. But DOCOMO or NTT DATA, they can utilize M&A to add on to the organic growth is the request that I have made to them. So in a way, it's a prospective investor or maybe the internal perspective. However, across the expectations from the investors, ask myself, what I think is that to actually act upon it, meaning increase the dividend or in a stable manner, conduct share buyback. By showing that is what I am working on right now. And regarding EPS, actually, for us, we do have a target in mind. However, we haven't committed it as a number. So probably you are implying to make a commitment to that. However, the way we're rolling out the business, I cannot clearly say, but I want you to have a certain level of expectations and just watch what we do for a little while longer and also look at our track record. We do have the feeling that we want to make one more leap or one more large jump. And from that perspective, we would like to make certain investments. And I have to continue to say this or else. Within the group, they may have feelings come out that, oh, maybe we don't have to make new investments anymore. I want the group companies to take on a new challenge, do something new and create the opportunity for their new businesses. And that type of will [ weakness ] is important. That's what I think. Once becomes sure about what can be done. I feel that we can change the direction a bit, but please let me work on this a bit more.

Operator

operator
#128

I'm afraid we have come to close the session. So this will be the final question for the session. Let us take your questions. This will be the final question for the session.

Yusuke Hori

analyst
#129

Hori from Mizuho Securities. I also ask a little bit about NTT DATA's, data center business. How you at NTT -- how you at NTT Holding Company view data center business NTT DATA. I think NTT East and West and DOCOMO, we try to make a recovery and minimize any downside. So right now, as far as data is concerned, as was mentioned by Mr. Shimada earlier, data is still enjoying the robust growth. But then having said this, data center business at the NTT DATA really just actually investment still outweighs the revenue or profit. So there is no free cash flow. So you're spending JPY 1.5 trillion over a 5-year period, and you invested JPY 390 billion per annum. Actually, your investment into data center could actually exceed $2 trillion. And you'll be perhaps maybe delaying the timing which you'll be able to make profit from -- be able to generate free cash flow from the data center. So your market cap is now is the same as number of research institutes. So that being the case, if this demand, are you going to allow them to invest regarding the financial situation. Is that your position with regard to NTT DATA's data center business? Or at minimum, are you're going to say that this business that will be profitable, if you take a look at Equinix. So if you spend, you'd be able to eventually generate free cash flow. So are you going to say -- I want to demonstrate to the investor community that you'll be able to generate profit. And because the free cash flow -- because of the foreign exchange rate CapEx -- contain can JPY 1.15 trillion. So I guess my point is, are you going to continue to be aggressive when it comes to data center? Are you going to continue to invest in data centers regardless of the profit right now? Or are you going to exercise financial discipline in terms of investing in data center. So as far as the holding company is concerned, to what extent are you going to allow NTT DATA to invest in data center? So over the next 5 years, I think the data center business is going to be a very important part of your growth strategy at the group. So how do you -- to what extent can NTT Holding Company allow NTT DATA to invest in data center business?

Akira Shimada

executive
#130

Thank you for the question. To begin with, data center business was carried out by NTT DATA as well as by the holding company up until now. Actually, at one time, it is true that the growth of the data center business could actually start to fall. There is a time for when we felt that the data center business could actually begin to decline. This was before the data center business is just for data. But actually, this petition didn't come out [ true ] but this prediction didn't come true. The 3 top players, including NTT. There's a difference in timing in the investment. So we were somewhat delayed [indiscernible] some behind in the investment cycle compared to the 2 top players, that is true. So the companies that were ahead of us, they have completed investment ahead of us. And some of them have transferred their data center assets into REITs. So as far as we're concerned, eventually, as we're concerned, I mentioned around next year, we want to create our own REIT as well. So at that juncture, we'll be able to recycle the reserve funds and still be able to be involved in this marketplace. So yes, we were behind the major players. So in order to catch up, we're trying to make very robust investment. That is true. That is where we are at right now. I believe that is the recognition -- that is a recognition on the part of NTT DATA as well. Again, this entails a very difficult decision. Interest rates are rising right now. That is true. So yes, the situation is somewhat difficult. That is true the candid element that we are in a very difficult environment. But actually, we can overcome the next couple of years to make it right the next couple of years, I think we'll be able to back -- I think we'll be able to go back to a normal situation again. Now are we going to do this forever? That is not the case naturally. But I think for the next couple of years, I think we need to persevere. We need to the persevere and patient. And is just this is -- that is my understanding of this particular business segment. Now of course, it's difficult to vision that we'll continue to be current pace of investment forever. That is not what we're saying. But right now, AI is emerging. And also 60% of our customers are active in the so-called hyperscalers. But I think going forward, maybe it's not just fiber, maybe is just the hyperscalers. I think people who are beginning feel that public clouds are beginning to be excessive. That could be a new market for us. So maybe the so-called industry cloud market could emerge because some people might feel that public cloud is now too expensive. So I think inclusive of the content and the substance of the data centers, we need to really revisit our data center strategy. I think this year, we need to do that. So it's -- so we're not just going to nearly make CapEx into data centers per se. It's important that we also consider the potential cloud as the new business area. So I think we are coming to the area where we need to see these other kind of other areas as potential candidates. So of course, we -- of course, there's -- how to respond to the industry's need to lower the delivery of these services. That's another thing that we need to consider. So I think data center business is going to become even more hybrid going forward. And also the capacity and the strength of NTT DATA can be very significant, they can contribute to this new market. Right now, they're not just involved in creating single system integration projects. They have the ability to create software as well. They have high quality. They're able to address high level specifications. These are the requirements on the part of the customers as well. So how can you offer high-quality software that is globally compatible. For example, the techs that are offered by players such as SAP. There are issues we need to be able to address them. We need to offer solutions that can also combine cloud and offer hybrid-based resolutions to the consumers. That is now what is required from the customers these days? I know that I've -- I'm talking beside the point, but I think NTT DATA, can really make a contribution to this side of the business as well. I know have somewhat [indiscernible] of the major topic of your question. So it's not just focusing on mere data center business per se. It's important that as we try to expand new business opportunities, we are in a good position. So that being the case, I hope that we can be a bit -- we can [indiscernible] and [indiscernible] the right because the situation of indications so that we can be successful in the next stage.

Yusuke Hori

analyst
#131

If I could ask a second question. This relates to my first question. I think what you mentioned is that you want to focus on covering everything from the application layer all the way down to the infrastructure layer. And you have had these -- you have the full stack, that's just strength. But this might be contrary to the shareholder return question earlier. But now the NTT law discussion is now being carried out and also eventually the -- in 2030, you'll be able to implement IOWN in full scale because the covered telephones will be now be terminated. So I think that now you're making preparations to enrich as a full-scale ICT player. So that's why you're so involved in data center business. And this makes sense because this is a peripheral business for your telecom center business. Now if you want to launch IOWN in full scale, I think this will entail significant CapEx. So maybe you don't need to focus on shareholder return like other telecom carriers because they're already involved in other businesses. So maybe you could reset the scene and try to refocus all your efforts on growth, maybe that time could come. What are your thoughts? Do you think such time will come? With regard to APN, with regard to photonics network, this does entail that much investment, why? Because fiber itself is already completed -- it is already -- more or less carried out the investment required for fiber.

Akira Shimada

executive
#132

If we need even larger capacity than we need to introduce multi-core type of technology. But I think for the time being, we don't just need to -- we just need to tweak the transmission equipment, we should be able to accommodate the change in technology. So it's not something -- so we're not talking about domestic CapEx that will entail a significant investment. That is not something we're intending. That's not -- so it's not a major system -- system change -- excuse me [indiscernible] change in transmission equipment. So for example, we take a look at investment up until 2030. I don't think we need to make that significant investment in this area because we should be able to achieve what we want even that large investment. So we're not envisioning such heavy investments in the domestic scene. I think that's actually -- that is how you should understand our position.

Operator

operator
#133

With this, we would like to conclude the comprehensive overall Q&A session. Mr. Shimada. Thank you very much. Thank you. With this, we have concluded all of the scheduled program for today. Thank you very much for staying with us for the long hours. With this, we would like to conclude NTT IR Day 2024. We seek your continued support and understanding of NTT. Thank you. [Statements in English on this transcript were Spoken by an interpreter present on the live call]

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