TeamViewer SE (TMV) Earnings Call Transcript & Summary
February 12, 2025
Earnings Call Speaker Segments
Operator
operatorLadies and gentlemen, welcome to the Q4 2024 preliminary results and analyst conference call. I am Yousef, the Chorus Call operator. [Operator Instructions] And that the conference is being recorded. [Operator Instructions] The conference must not be recorded for publication or for broadcast. At this time, it's my pleasure to hand over to Bisera Grubesic, Vice President of Investor Relations. Please go ahead.
Bisera Grubesic
executiveThank you, operator, and good morning, ladies and gentlemen, and welcome to TeamViewer's Q4 and Full Year '24 Earnings Call. I am Bisera Grubesic, Head of IR, and I am joined today by our CEO, Oliver; CCO, Mark; and CFO, Michael. Today, we will cover several topics, so the presentation part may take a bit longer than usual. But first, of course, we will present our Q4 and full year '24 results. Oliver will discuss our quarterly business highlights. Mark will explain 1E's performance, and Michael will present TeamViewer's Q4 and full year financials, followed by our full year '25 pro forma guidance. In the second part, Oliver will present our updated strategic plans and our midterm targets. And then we will conclude with a Q&A session. Next slide. Please note that you can find the important notice and the APM disclosure on Slides 2 and 3. And with this, I hand it over to Oliver to kick off our presentation.
Oliver Steil
executiveThank you, Bisera. Good morning, everyone. Also a very warm welcome from my side. Thank you for joining our call today. Let us kick off with the highlights of the last quarter as usual. 2024 marked another strong year for TeamViewer. Similar like in last quarter of previous years, we ended the year with several high-value deals, underlining that our sales cycle has become more back-end loaded. This reflects the increased share of Enterprise business that we have achieved over the years, and our continued strength and momentum in this space. Our full year 2024 revenue increased by a very good 9% year-over-year, and all regions saw good revenue growth in both Q4 and the full year. In Enterprise, we achieved a very strong revenue growth of 38% year-over-year in Q4, which was well above our internal expectations. Main reasons were large Enterprise and Frontline deals in the last weeks of the fourth quarter. ARR, which normalizes these effects, grew by a healthy 7% year-over-year and confirms our continued sustainable growth trend. Our profitability improved significantly in 2024. Over the full year, adjusted EBITDA was up 14%, and our margin reached a very strong 44%, fully in line with our guidance. This was supported by scaling back our Manchester United partnership and overall maintaining cost discipline throughout the year. And we delivered adjusted EPS growth of 20% year-over-year. In addition, our strong cash conversion has led to a very strong levered free cash flow of around EUR 250 million0 in 2024, which is an increase of 8% over an already very good prior year. Let me also give an update about our acquisition of 1E. I'm very pleased that the deal closed as expected at the end of January. Therefore, Mark Banfield, the previous 1E CEO, has officially joined our Management Board as Chief Commercial Officer, which we believe is great news. And as Bisera said at the beginning, he is also joining us today in this call. Over the last weeks, we already brought together our global sales teams in 3 regional kickoffs, and the amount of excitement and collaboration we experienced across the globe was truly inspiring. Rolling out 1E's industry-leading DEX platform to our global Enterprise and SME customers will be a key focus of the year ahead, and we are about to set up everything to be able to successfully cross-sell into each other's customer base. Moreover, our joint product and R&D organization is already working on some first product integrations, which we will be able to launch soon to provide more value for our and 1E customers. All in all, integration project is moving forward at very high speed, and Michael will talk about that in more detail later. With 1E now officially part of TeamViewer, we have created a 2025 pro forma guidance that includes our combined business. On a like-for-like and pro forma basis, in 2025, we expect ARR in the range of EUR 815 million to EUR 840 million, equivalent to between 7.5% and 10.8% year-over-year growth. Revenue is expected between EUR 778 million and EUR 797 million. We expect our profitability to remain very high, with pro forma adjusted EBITDA margin of around 43% in 2025. Michael will also explain this in more detail later on. Let us now take a look on how the regions and customer categories developed in Q4 and full year 2024 on Slide 6. All regions showed good revenue growth in constant currency in 2024. It was a challenging year from a macro perspective with delayed procurement processes. But despite this, we are satisfied with our top line development. Customer demand remains solid. We see good client engagement and promising interest to learn more about our new DEX offering brought in through 1E. EMEA led with the highest revenue growth of 10%, followed by Americas with an increase of 8%. APAC revenue was up 7% year-over-year. This performance was driven by our continued Enterprise momentum with impressive growth in revenue with 26% growth and ARR with 21% growth. SMB achieved solid mid-single-digit revenue growth of 5% in a challenging environment. In terms of ARR, SMB grew by 3% year-over-year. Enterprise now accounts for 23% of our revenue mix, underscoring our successful transition to a more enterprise-focused software provider. Let us move on to Slide 7 and look at the development of our different ARR value ranges in Enterprise and SMB. This chart highlights the impressive development of our Enterprise business with strong double-digit growth across all value ranges. ARR between EUR 100,000 and EUR 200,000 grew by 36% in the highest range followed by 27%, underscoring the trend towards higher-value contracts. In SMB, the highest value range with ARR of EUR 1,500 to EUR 10,000 saw the highest growth and increased by 8% year-over-year. As in the last quarter, the middle SMB value range declined due to upsell. Let me also remind you that we had a very strong previous year in SMB, which benefited from higher price increases. This adds to a tougher year-over-year comparison. Overall, net ARR upsell from SMB to Enterprise was EUR 17.2 million. We are also seeing more deals from [ co-selling ] with our partners, close to double-digit million in 2024 and growing. So good progress there as well. Now let's move to Slide 8 and look at our customers. In recent quarters, I've always highlighted a few new customer wins and use case in order to demonstrate the breadth of our product portfolio. Today, I want to emphasize a comprehensive selection of customers that we have won completely new or retained in 2024. You can see here well-known large companies from various industries worldwide, spanning across all industries from automotive and manufacturing, to health care and pharmaceuticals, to retail and consumer goods, as well as banking, consultancy, IT services. Our market-leading solutions continue to create value for these customers across the globe. As our solutions address the dominant megatrends of our time, we increased our relevance ever more in the market. And now with 1E, we can even increase this further as we bring more to the table. Having said that, I now hand it over to Mark. He will give you an overview of 1E's performance in 2024.
Mark Banfield
executiveThank you, Oliver, and good morning, everyone. It's great to be with you here today. Let me give you a summary of 1E's performance in 2024. Next slide, please. Our strong focus on innovation, high-value enterprise customers has delivered tangible results and has fueled our growth last year. 1E exited 2024 with EUR 73.4 million ARR, achieving an impressive 30% year-over-year growth. Our revenue was EUR 69 million, up 23% year-on-year. Our adjusted EBITDA more than doubled in 2024 compared to 2023, and we delivered high profitability with an adjusted EBITDA margin of 27% for the year. Overall, these results highlight a very strong performance in 2024. As shown in these 2 graphs, 1E has a very strong presence in North America. Most of our ARR is derived from Enterprise customers with an ACV of around EUR 240,000, which was up 37% year-on-year. The NRR is also strong at 113%, which underpins the implicit value and stickiness of 1E's offerings to our customers. As mentioned earlier, our unwavering commitment to innovation and delivering intelligent endpoint management to our customers is reflected back in our results. We also benefited from strong tailwinds in the DEX -- as the DEX market enters the early maturity phase and enterprises start to see very strong returns from DEX technology investments. As 1E joins forces with TeamViewer, the combined company is poised to redefine the future of digital workplace, ensuring seamless IT and OT operations for companies of all sizes worldwide. I'm very excited to be part of this journey here at TeamViewer. Oliver will also talk to you more about this later. I would now like to hand over to Michael to present the TeamViewer results.
Michael Wilkens
executiveThank you, Mark, and good morning, everyone, also from my side. Let's look at TeamViewer full year 2024 results on Slide 12, please. So 2024 was another strong year for us with strong revenue growth and enhanced profitability development. Revenue was up 9% in constant currency, amounting to a total of EUR 671 million, which was slightly above our updated guidance for full year 2024. ARR grew by 7% in constant currency to EUR 684 million. Enterprise NRR further improved to 100%, an increase of 5 percentage points year-over-year. And adjusted for the net upsell from SMB customers to Enterprise, NRR reached a strong 109%. Adjusted EBITDA grew by 14% to EUR 297 million, and we generated an impressive adjusted EBITDA margin of 44%, in line with our guidance and exceeding last year's results. This performance led to an adjusted basic EPS growth of 20% year-over-year for the year. We also generated strong EUR 215 million in levered free cash flow for full year 2024, which is an increase of 8% year-over-year. We delivered adjusted earnings per share growth of 20%, reaching EUR 1.05. This was driven by our strong performance and the reduced number of shares following our share buyback program, which concluded in December. We also generated a strong EUR 250 million in levered free cash flow for the full year of 2024, which is an increase of 8% year-over-year and in line with our expectations. Now let's dive into the details of our results. Next slide, please. The fourth quarter marked a strong finish to the year with a better-than-expected revenue growth, very good ARR and outstanding profitability. Q4 revenue was up 9% and reached EUR 177 million. FX headwinds from 2023 billings had a combined negative impact of EUR 1.2 million in the quarter. Revenue growth was mainly driven by large Enterprise and Frontline deals, which we could close in the last weeks of the year. Let me remind you that IFRS requires 80% of Frontline billings to be recognized as revenue upon activation. The remainder is recognized during the contract duration. Partially, this has led to better-than-expected revenue in Q4. ARR grew by 7% year-over-year in constant currency on the back of a very strong Enterprise development. This also drove the billings increase of 6% against an already very strong prior year comparison. Multiyear deals with upfront payment amounted to EUR 22 million in the quarter, an increase of 6% year-over-year. Over the full year, multiyear deals reached a total of EUR 66.5 million, which is slightly more than we initially anticipated. We were pleased to see that many of our first customers with multiyear deals now eligible for renewal, closed -- choose to extend their contracts on a long-term basis. Adjusted EBITDA amounted to EUR 83 million in Q4, a significant increase of 33% year-over-year, which reflects the lower cost base from scaled-back partnership with Manchester United. With this, the adjusted EBITDA margin reached an outstanding 47% in the last quarter of 2024. Let us continue with our Enterprise business on Slide 14, please. Enterprise delivered another outstanding quarter. Revenue increased by 38% year-over-year in constant currency and reached EUR 45 million in Q4. Enterprise ARR, which normalizes for the impact of multiyear deals and Frontline, increased by a very strong 21% year-over-year in constant currency, reaching EUR 150 million at the end of the year. The trend curve clearly shows a continued strong momentum of our Enterprise business over the last few quarters. Looking at Enterprise net retention rate in the bottom right, we can see a further sequential improvement. And adjusted for upsell from SMB customers, the Enterprise NRR reached 109%. This calculation includes customers who had an annual recurring revenue of less than EUR 10,000 at the end of the previous reporting period, but upgraded their subscription since and are now counted as Enterprise customers. Enterprise ASP further improved to EUR 35,000, while the number of Enterprise customers grew by almost 14% year-over-year, amounting to over 4,700 customers. Let me now come to our SMB business on Slide 15. In Q4, SMB delivered a solid performance despite a strong previous year and the continued challenging macro environment, which particularly affects lower price segments. In Q4, SMB revenue was up 2% in constant currency year-over-year to EUR 131 million. ARR, which gives a much better view of the underlying fundamentals, grew by a solid 3% year-over-year following a very strong previous year that benefited from high price increases. This also affected billings growth of 1% in the quarter. In addition, last year benefited from a slightly higher number of multiyear deals, which impacted billings growth in Q4. The SMB subscriber base reached 639,000 customers at the end of Q4, an increase of 2% year-over-year, which underlines our continued ability to attract also new customers. SMB subscriber churn again improved sequentially and now reached 15.3%. We have implemented measures to further reduce churn and continue to monitor this carefully. Let us take a look at our cost base on the next slide. Profitability improved significantly in 2024 with an adjusted EBITDA of EUR 297 million, up 14% year-over-year. Total costs increased by a small percentage, 2% year-over-year. This was mainly due to the reduced scope of our Manchester United partnership and our cost discipline throughout the year, whilst we continue to invest in innovation and enterprise growth. Consequently, adjusted EBITDA margin reached a very strong 44%, in line with our guidance. Cost of goods sold increased by 17% year-over-year, mainly due to costs from development of Frontline projects. In addition, certain investments to our product platform are also included in this cost line. The increase of 12% in sales expenses can be mainly attributed to new Enterprise sales staff whom we hired in 2024 to further enhance our market positioning and drive growth. Marketing decreased by 14% year-over-year and reflects the reduced scope of our partnership with Manchester United, which took effect after Q2 last year. This reduction is only partially offset by investments in new talent and Enterprise-focused marketing campaigns. Costs allocated into R&D increased 3% in the full year as we invest in new products, our product security and in in-house developers. This was offset by a reduced number of external R&D contractors. Our G&A costs remained broadly stable as a percentage of revenue. Let us move on to net income and EPS development on Slide 17, please. Our adjusted earnings per share increased significantly by 20% year-over-year to EUR 1.05. This was mainly driven by higher EBITDA and the reduced number of shares outstanding due to our share buyback program, which concluded in December. Our net income in 2024 increased by 8% year-over-year to EUR 123 million. I would like to highlight 3 main drivers that affected the reported net income in 2024. First, in July, the PPA related to the acquisition of TeamViewer by Permira back in 2014 was fully amortized, which led to a decrease in D&A of 17% year-over-year. This effect will continue to have similar positive effects in Q1 and Q2 in 2025. Second, we saw lower FX headwinds in 2024, resulting in an almost stable financial FX result. And third, our income taxes were higher in 2024 due to a change in our tax scheme in 2023. With this, let's move on to cash flows on Slide 18. In 2024, we generated levered free cash flow of EUR 215 million, up 8% year-over-year and fully in line with our expectations. Pretax unlevered free cash flow grew by 14% year-over-year, which was largely due to positive effects from the revised scope of the Manchester United partnership. Levered free cash flow was impacted by higher taxes this year unlike the previous year, which benefited from tax refunds totaling EUR 6 million. Additionally, there was an increase of interest payments and one-off transaction costs related to the EUR 100 million promissory note placed back in May 2024. Levered cash conversion remained at a very high 73% for the full year. I will now give you a short update on our financing on Slide 19. Let's first take a look at TeamViewer stand-alone. At the end of the year, our leverage was 1.3x, a significant improvement compared to the 1.8x as at December 31 of 2023 and fully in line with our expectations. Cash and cash equivalents amounted to around EUR 55 million at the end of the year. Our strong operating cash flow of EUR 249 million was mainly offset by our continued share buyback of EUR 138 million as well as net debt repayments of EUR 85 million. Consequently, our financial liabilities improved to EUR 445 million and net financial liabilities to EUR 389 million compared to the year-end of 2023. Our share buyback program successfully concluded on the 13th of December with a total of EUR 150 million in shares repurchased over 12 months. In August, we canceled 4 million shares, reducing the total share count to 170 million. As of 31st of December, we held approximately 13.9 million treasury shares. Let me now explain the financing of the 1E acquisition. As Oliver mentioned already, the 1E acquisition closed on 31st of January. The related 1E financing at closing is, in total, EUR 635 million, which includes: EUR 250 million term loan, EUR 175 million bridge loan and EUR 210 million drawdown on the 2022 syndicated RCF. The associated average interest rate amounts to around 4%. This brings total financial liabilities to EUR 108 billion and total net financial liabilities to EUR 103 billion at closing. And as a result, the pro forma net leverage ratio after closing of the 1E transaction was 3.2x, which is already today better than what we initially expected. We will continue to focus on disciplined capital allocation. On the back of our strong cash profile and strong cash conversion, we are committed to reduce this leverage in the coming 8 quarters to below 2.2x by the end of 2026. In fact, we expect to deliver around 2.6x already by the end of 2025. Before I present the full year '25 pro forma guidance, let me first give you a brief overview of our integration plan with 1E on the next slide. As communicated in December, we aim to complete major parts of the integration within 12 months and are on track to achieve that. We also communicated that the priority focus is on revenue synergies, in particular, 1E, who has a strong Enterprise presence in North America. This offers strong cross-selling opportunities, and TeamViewer offers geographic expansion into EMEA and APAC for 1E. Our integration plan is well structured, focused on ensuring a seamless transition and already moving at full speed. Overall, we aim to capitalize on each other's client segment positioning, technology and product integration opportunities and go-to-market alignment. Cross-selling in the Enterprise segment is the initial focus. As Oliver explained, we have already had sales kickoffs in all our regions over the last weeks, and this was a major area of focus. Mark, now our Chief Commercial Officer, has already set up his commercial organization. His focus is on ensuring consistent, reliable and predictable customer go-to-market strategies globally. He will support our regional presidents to enhance performance and execution. We are prioritizing the integration of our solutions to unlock powerful synergies between our products, delivering an end-to-end IT management platform. The integrated solution empowers organizations with full visibility, control and compliance over their IT estate, enabling them to proactively identify and eliminate friction, optimize costs and enhance productivity. By aligning existing AI strategies across both platforms, we drive intelligent automation, predictive issue resolution and seamless IT/OT convergence, ultimately maximizing return on investment for our customers. We have prioritized these into short and midterm deliverables, and we'll continue to review customer and market feedback as we progress. Our first integration launching in Q1 will enable a seamless transition into a TeamViewer remote sessions directly from the 1E platform and from 1E's contextual instances within ServiceNow. This marks a key milestone in our road map, delivering fast, intelligent and frictionless endpoint support for our customers. Additionally, this integration unlocks immediate cross-sell opportunities, including offering TeamViewer to 1E customers, expanding 1E to TeamViewer monitoring customers and enhancing ServiceNow value with deeper automation and remote support capabilities. And then the last point on this slide, for processes and underlying infrastructure, we will remove barriers to cross-product adoption and enabling and will work towards harmonized infrastructure for 2026. We will provide you with updates on our major milestones as we progress with our transition plan. Let me now present our pro forma financial guidance for 2025 on the next slide. Before I start, please note that the 2024 pro forma financials shown on this slide have been prepared under the assumption that the acquisition of 1E was completed on the 1st of January 2024 to ensure a transparent like-for-like comparison. As mentioned, the 1E transaction was completed on January 31, 2025. For full year 2025, we anticipate continued top line growth on a pro forma and like-for-like basis as outlined in the below table. We expect the ARR between EUR 815 million and EUR 840 million, which is between 7.5% and 10.8% growth in ARR year-over-year. We expect the revenue between EUR 778 million and EUR 797 million. This translates to between 5.1% and 7.7% year-over-year revenue growth. Please let me highlight here that these figures do not reflect any potential synergies of the 1E acquisition. As this is a transition year, we have decided to provide a highly indicative revenue range for TeamViewer and 1E stand-alone. For TeamViewer stand-alone, we expect a revenue range between EUR 697 million and EUR 712 million. And for 1E stand-alone, this is between EUR 81 million and EUR 85 million. In addition, our 2024 pro forma adjusted EBITDA margin is already strong at 43%, and we expect this margin to remain broadly stable at around 43% also in 2025. We will continue to invest in important areas as R&D, sales, targeted marketing, but we will also see benefits from cost efficiencies from early investments and the reduced scope of our Manchester United partnership. The latter will positively affect the margin trajectory in the first half of 2025. As 2025 is a transition year, we have provided some additional steering. Please refer to Slide 22 in the earnings presentation. This page includes some indicative steering, [indiscernible] expected quarterly revenue phasing as well as steering for SMB and Enterprise ARR. Directional information on nonrecurring items related to 1E, expected interest cost, tax rate, leverage ratio and pro forma levered free cash flow conversion is also included. For any questions, please contact also our IR team. With this, I hand it back to Oliver again to present our updated strategy and the midterm targets.
Oliver Steil
executiveThank you, Michael. So after you have heard all this concept about what we've achieved in the fourth quarter and full year 2024 and what we expect for 2025, we think it's the right moment to also give an update where we see our company and the equity story after the acquisition. If you look at market strategy, product, sales, partners and the team, we clearly have all the ingredients for sustained success and accelerating growth. I will not go over the summary slide, but rather spend the next 15 minutes or so explaining our plan in detail. This slide you know from previous presentation as it is relevant -- as relevant as ever before. TeamViewer operates at the intersection of multiple accelerating megatrends that continue to reshape businesses and the digital workplace over the next years. As you know, all the topics on this slide are top of mind for the C-suite today. TeamViewer's IT/OT automation solutions are addressing these megatrends, driving productivity and progress in the digital workplace. We enable companies to thrive in today's challenging environment and to improve their digital maturity across the business from IT automation to Frontline digitalization. Looking at our total addressable market, we see substantial growth potential. Leading industry analysts project spendings in relevant categories to grow from around EUR 13 billion in 2024 to EUR 22 billion in 2028, representing a compound annual growth rate of 13.6%. Driven by the secular megatrends shown on the last slide, all categories of our TAM will experience significant expansion over the next years. We are also expecting the markets for client endpoint management, remote connectivity and DEX to converge in the midterm to a combined category of autonomous endpoint management, with additional upside potential for dynamic growth. TeamViewer is very well positioned to capture a significant share of this expanding market. On the next slide, we show our progress with key strategic initiatives since our IPO. Some of you might remember the cube framework from our IPO roadshow. This was the visualization of our strategy at the time, and, as it should be with a good strategy, it still holds very much true today. You can see the 3 strategic dimensions of growth in customer segments, regional presence as well as products and use cases that underpin TeamViewer's business. Since the IPO, we've seen tremendous progress across all of them. Over the past years, we have built a high-performing global sales organization with offices and representation spanning all regions. This is obviously tightly connected to our success in Enterprise. We came from pure-play SMB before our IPO and delivered a very nice expansion to now 2 strong legs, SMB and Enterprise. Going forward, the 1E acquisition will turbocharge our Enterprise motion as well as our global presence. The acquisition also adds to the third cube dimension. Over the last couple of years, TeamViewer evolved from a point solution for IT remote support to a broad product portfolio, mastering IT/OT connectivity and Frontline productivity workflows. With 1E, we now add unmatched observability and automation capabilities at the edge that position us at the epicenter of the market trend towards autonomous endpoint management. As a result, TeamViewer today is a much stronger business than at IPO with significant growth opportunities ahead. Let's have a look now at the individual dimensions to give a detailed impression how we have progressed and how we intend to continue to evolve this success story over the coming years. Let's start with our go-to-market approach and the regional expansion that we undertook over the last years. As you can see on the map, our sales locations span across EMEA, Americas and APAC, ensuring a strong local presence in key markets. Most recent additions in the last years have been a regional sales hub in Singapore to cover the growing ASEAN region, Canada to strengthen our North American business, Mexico to serve the growing demand in Latin America, as well as sales offices in Jordan and Dubai to be represented in the Middle East region. With 1E, we will now strengthen our presence in the U.S. and U.K. further significantly with additional offices and key talent in Austin and London. Moreover, they bring an Indian R&D hub, which will help us win further credibility in the eyes of local government and customer base. This will help us to develop our commercial success in India besides, of course, adding to our innovation road map. Including 1E, we now have around 350 sellers located across regions and driving powerful Enterprise, SMB and channel business. At the same time, due to our strategic investments over the last years, our brand is highly recognized and front of mind among IT professionals in SMB and Enterprise companies for remote connectivity solutions. Over the last 3 years, we've seen a 329% increase in unaided brand awareness with 90 million unique visitors on our website last year alone. This growth in brand equity is supported by our partnerships with prominent sports teams like Manchester United and the Mercedes-AMG PETRONAS Formula 1 team. Let me now discuss our Enterprise expansion on the next slide. Since 2019, we organically increased the Enterprise revenue share from nearly 0 to 23%, alongside a sevenfold expansion in our Enterprise customer base, driven by particularly high growth in our highest value buckets for both billings and ARR. This ongoing shift enhances the quality of our revenue, driving higher-value contracts and reinforcing the value proposition of our innovative solutions with increasingly complex IT and OT environments. The acquisition of 1E now additionally bolsters our Enterprise motion with its impressive Enterprise revenue growth and high average ARR in attractive geographies and industries. Combined, our pro forma 2024 Enterprise revenue share reached 30% with an industry-leading EBITDA margin of around 43% and continuous meaningful shareholder value generation. We expect this momentum to continue as we leverage our enriched cutting-edge product suite and enterprise customer reach. Now let's look at the third dimension of [ third cube ], our technology and the use cases we can address with our product offering. In this context, the acquisition of 1E marks a pivotal step in TeamViewer's strategy. Our goal is to empower customers to elevate their digital maturity within and across the IT and OT domains. The combined company will be able to offer cutting-edge software solutions, with a clear path towards high-impact automation and autonomy of the digital workplace. As you know, digital transformation and digital maturity are considerably more advanced on the IT side. This is where agentic AI and autonomous IT solutions are on the verge of early adoption. With the acquisition of 1E and our organic innovation road map, TeamViewer is now strongly positioned to play a vital role in this rapidly evolving and highly disruptive market for the future. But IT is only part of our story, OT is the next huge growth market and presents an equally compelling opportunity. With TeamViewer's global leadership in secure embedded connectivity, smart service for aftersales and Frontline productivity workflows, we are uniquely equipped to benefit from progressing IT/OT conversions. It is this unique footprint that enables us to bring AI innovation from the IT to the OT domain to offer end-to-end digital transformation. For instance, the recently released Session Insights feature for IT remote support sessions will soon be available for the AR-based assistance of our aftersales solutions as well to capture tribal knowledge in the field. All of the beforementioned shows we have a clear strategy in place that builds on highly relevant megatrends and a unique positioning at the crossroads of 2 very attractive growth engines. We are taking decisive steps to execute this strategy, and we are excited about the opportunities this brings for our business, our customers and partners, our employees and, of course, our shareholders. The next slide shows the productivity improvements and value we bring to our customers. You probably have heard of most of these customer stories already in the past. Therefore, I will not go over them in detail. But it's important to understand the breadth of our product portfolio and its relevance across industries. Market leaders from all over the world trust in our solutions to streamline IT operations, remove friction and downtime, improve customer support, digitalize processes along the entire value chain and overall increase efficiency. All of them achieved significant improvements and tangible results. No matter if it's in the health care, manufacturing, logistics or retail industry, customers choose our solutions because we are a recognized leader in Frontline AR solutions, remote connectivity and, now with 1E, also index. Another key ingredient of our success in terms of expanding our portfolio and use cases is our strong position in the global tech ecosystem. TeamViewer has developed strategic partnerships with renowned global IT and OT leaders such as Microsoft, SAP and Siemens. These partnerships involve joint product road maps, co-marketing efforts and deep integrations with industrial applications. As I mentioned earlier, we are also seeing more deals being delivered through our partners. Notably, 1E brings similar partnerships to the table, for example, a very attractive integration in ServiceNow. Our collaboration accelerate digital transformation for our customers and increase the stickiness of our solutions. As seen on the slide before, Nadro, one of our most successful Frontline vision picking rollout is a joint win from our SAP partnership. With Siemens, we are working on several high-caliber deals. And a year ago, we have already been able to close a milestone deal with one of the world's leading aerospace companies to support their global training and onboarding program with spatial computing. And on the end of 2024, we've strengthened our Microsoft partnership with the announcement of the advanced integration of our remote connectivity and AI-based Session Insights capability with Microsoft Teams and Copilot to improve and automate IT support. Let me now elaborate a bit more on the role of 1E in the context of our product offering. I've already touched on how this strategic acquisition will turbocharge our Enterprise mix shift and go-to-market motion. Additionally and most importantly, 1E adds unique technology and patent-pending innovation to our solution stack. This will prove to be a key stepping stone to building out a leading IT/OT automation platform. The nascent and rapidly growing category digital employee experience, in short DEX, merits some explanation. At the core of 1E solutions are cutting-edge, end-user computing, EUC, and specifically remote monitoring and endpoint management capabilities. Where 1E truly excels is real-time observability at the edge and then instantaneous off-line remediation. We are talking about milliseconds between identifying and fixing a potential issue on the device. These market-leading, real-time observability and self-healing capabilities, coupled with powerful AI automation, allow IT teams to shift focus from reactive incident management to proactive and preventive IT management. This is captured by the DEX term, describing an emerging paradigm shift from endpoint and problem-centric IT management to outcome and end user-centric. The aim is not anymore to only fix problems, the aim is more strategic to improve business and employee productivity by automating for compliance with the best digital workplace configuration in a specific context. As you already know, 1E's leading position in this space has been recognized by independent industry analysts from Gartner. Together, TeamViewer and 1E aim to develop the intelligent endpoint that eliminates friction from the digital workplace across IT and OT. And how do we want to achieve this? There are 3 building blocks with uniquely synergistic capabilities across both companies. First, by combining the leading DEX observability of 1E with knowledge captured from TeamViewer's millions of remote support sessions, we create proprietary intelligence on IT/OT anomalies, the resulting friction and how to better resolve problems. Second, both companies feature unique edge control capabilities. While 1E has strong real-time remediation and automation, TeamViewer brings the gold standard of secure remote access and support. It's easy to see how there are immediate synergies in a seamless integration between auto remediation for known recurring problems and manual expert intervention for the more difficult ones. Third, AI is key to this acquisition. By combining proprietary intelligence and unique edge control capabilities, we will be able to pioneer groundbreaking agentic AI innovation. A copilot will make experts more efficient by augmenting support sessions with important context, guided workflows and automation triggers. The AI autopilot will deliver continuous off-line self-healing capabilities on the edge with increasing levels of autonomy. This is what Gartner tracks as autonomous endpoint management on the midterm innovation horizon. This combination not only brings together 2 recognized digital workplace category leaders and 2 best-in-class solution suites, this is a strategic play to synergize the powerful capabilities and modes of both companies to create something new and truly unique. We talked a lot so far about our successful Enterprise business and how 1E is going to contribute to it, but our SMB business is equally important for our future success. And as you know, TeamViewer has become the de facto industry standard for remote access and support, and is widely known and recognized for this. Since the IPO, we successfully grew our strong SMB customer base to well above 635,000 customers in 2024, while tripling the billings in our highest SMB ACV bucket. This demonstrates our strong record of successful up- and cross-sell into TeamViewer's large and growing SMB customer base. On the product side, with the acquisition of 1E, TeamViewer is uniquely positioned to bring AI-driven DEX capabilities downmarket. We will, therefore, introduce a streamlined, rapid deployment version of 1E tailored to the specific needs of SMB and MSPs. Additionally, the upcoming release of an in-session AI copilot in our core product will help understaffed IT help desk of smaller companies tremendously to resolve more tickets faster and better. As you know, IT innovations typically start in the Enterprise sphere and then trickle down. Being industry leader across segments, TeamViewer holds the natural position to drive this [ force ] in. We are confident that these cutting-edge product additions with very tangible AI value propositions will resonate strongly with the vast amount of SMBs and MSP in our customer base. In conclusion, TeamViewer is well positioned and has all the ingredients at hand to further succeed in the market. Our products address ongoing megatrends, we are a category leader across our solution portfolio and have a huge customer base to leverage. We have built up an outstanding brand equity and forged great partnerships in the global tech ecosystem, all of that while maintaining our best-in-class financial profile. As you can see, we are on a strong trajectory for sustained double-digit revenue growth from full year 2027 onwards, aiming to cross EUR 1 billion in revenue by 2028, propelled by the positive mix effect of an Enterprise revenue share above 40%. With best-in-class margins growing back to 44% to 45% range and declining interest expenses as we delever, we will create substantial shareholder value and grow our EPS by 70% between 2024 and 2028. Our commitment to innovation and leadership in IT/OT automation positions us well for future success. We look forward to continuing our journey of growth and transformation, creating a world that works better. And with that, I would like to hand it back to the operator to open the Q&A.
Operator
operator[Operator Instructions] The first question comes from the line of George Webb from Morgan Stanley.
George Webb
analystAppreciate the detail you've laid out in the presentation. I've got 2 questions. I want to dig into a couple of the details you provided. Firstly, actually on the 1E side, can you talk us through the moving pieces on the 1E growth guidance for this year? I guess on one hand, we've got the 30% ARR growth in 2024. It looks like, at the midpoint of the 2025 guidance range, that's a 20% stated revenue growth rate. So fairly large deceleration, but also appreciate there's some moving parts, such as the Veteran Affairs contract win last year. So can you kind of bridge us on the growth guide on the 1E side? And second question, if we think about your midterm targets, if I take the revenue range you've given for 2028, you said you expect at least 40% of the mix to be Enterprise. And that implies -- if we take 40%, it implies kind of a mid-single-digit CAGR of growth on the SMB business. Again, I appreciate that's at least 40% target, but I'm assuming you're still expecting some continued upsell from SMB customers into Enterprise. What are the levers of growth you expect to be driving on the SMB business over the midterm that would allow you to deliver on that sort of growth rate given the SMB business on an ARR basis has been decelerating over the past year?
Michael Wilkens
executiveYes. Let me take the first question, George. It's exactly as you pointed out, 10% growth last year in ARR with a very specific deal of VA. If you would exclude for that one or adjust for that one, we would have been able to be in the growth of vicinity 17% or so. And this is exactly also what we see from the pipeline development and from the conversion for 2025, and this is why we -- not decelerate, but we adjust for this very one big one-off of VA. We may have more, but we cannot plan for that.
Oliver Steil
executiveYes. Maybe second question, midterm target SMB. Indeed, as you say, Enterprise above 40%. But still, we do believe that we can reignite growth on the SMB side. I think it's fair to say that if you look at the 2024 growth versus 2023, that was a tough comp and we still have been able to grow. But on top of that, we are sitting on 639,000 subscribers SMB base, which is a huge base, and a large chunk of them are in the very active, very loyal segment, which we've been able to upsell to them recently. Now with the acquisition of 1E and also our own organic developments already before, Session Insights, AI-based Session Insights and the like, we do believe that there is more product innovation to come and extended product portfolio to cross-sell into these SMB customers. This will then also, in turn, improve stickiness if we have more use cases that we cover. which will then drive churn down. We also believe that there is room, and we see that already for smaller price increases every year. So this will be the growth formula, continued upsell and cross-sell based on a wider product range, stronger stickiness in the relevant segments, churn down and some price increases and largely stable subscriber base.
George Webb
analystThat's great. If I can just add one more. I haven't looked at the -- in too much detail. You've given us the quarterly kind of revenue expectations through the year, good Q4. I mean just as you're looking through Q1 so far, how are you seeing that shape up?
Michael Wilkens
executiveYes. We have provided additional information on the quarterly development on Page 22 in the overall presentation. And this gives you the pro forma development how we expect it. That's the best possible outlook we can give for you right now.
Oliver Steil
executiveI think the question was also what we see in Q1. Was that the question, George?
George Webb
analystYes. I guess just how you're seeing end market conditions on the demand side. I guess there's 2 elements to that. One is just the macro. And secondly, I mean, a lot of companies that had a great Q4, maybe pulled some pipe out of Q1. So any -- to what extent you've seen that?
Oliver Steil
executiveYes. Look, I think -- I mean, we've given you the seasonality. And that's a reflection of what typically happens, is that Q4 is strong and there's of pipe ending, so to say, in Q1. And I think that's very normal in Enterprise business, you will see that, and that's reflected in the quarterly buildup as we see. So there's nothing more to say than what we've provided as indications. So in that sense, pretty normal start into the new year and the first quarter. The other part of your question, macro. The way we look at it is EMEA, so Europe and APAC, has pretty much unchanged macro conditions. Some countries do better than others. But in general, it's not a great macro environment. I think the only exception is probably the U.S. where it seems that the spirit in companies and also within our company, if I talk to the sellers and the marketing people there, it seems to light up a little bit. But early days. I mean there's so much messaging going on in various directions that's very hard to predict. But I would say that a slightly more positive environment.
Operator
operatorThe next question comes from the line of Ben Castillo from BNP Paribas.
Ben Castillo-Bernaus
analystA couple of questions from me, please. Just on the -- if we look at the organic guidance for this year, so excluding 1E, to me, it looks like revenue growth of 4% to 6%, probably in constant currency, a little bit less than that. And that's despite you exiting 2024 with ARR more like 7%. So perhaps could you just help me understand a little bit what is in that bridge down and the implied organic slowdown for this year? That's the first question. Second question, just in terms of reporting for this year, what should we expect as the first year of integration? Will you provide an organic plus 1E contribution pro forma breakout as you have done hopefully for your guidance?
Michael Wilkens
executiveLet's start with the first one. Exactly, the breakdown of TeamViewer, EUR 697 million to EUR 712 million on the constant currency, this is a notch down, which is the normal FX headwind that we are faced with. And in combination with the 7% ARR of last year, you also have to take into the equation the Q4 billings performance. So all in all, this is a good mix for us. And remember, we had -- and Oliver mentioned it, the SMB development, and we need to ramp SMB as we start into the year. On the second one...
Oliver Steil
executiveYes, reporting. Yes, I mean, we've given the indicative look into stand-alone businesses, 1E and TeamViewer. And obviously, the target is throughout this transition year to give you enough visibility on the separate businesses to be able to track the success of both. So this is the idea, so for 2025 as a transition year.
Operator
operatorThe next question comes from the line of Alice Jennings from Barclays.
Alice Jennings
analystJust a couple from me. So firstly, with the Enterprise pipeline, so obviously, I understand that there's quite a few large Enterprise deals that were closed in the last few weeks of Q4. So will many of these deals kind of pull forward into last year? And how does the pipeline look for the rest of the year on the Enterprise side following the closure of those deals? I guess just kind of trying to understand like the level of pipeline conversion that you're expecting there. And then the second question is just on the ARR guidance for this year. It's quite a wide range, 7.5% to 11% or so. So I was just wondering what are your assumptions for the high and the low end of this. So kind of what sort of things would need to happen in order to reach either end of this range?
Oliver Steil
executiveYes. First question, let me take it. So Enterprise, nothing abnormal. Yes, we had a good closure or good conversion towards the end of the year, but that is kind of exactly what the fourth quarter Enterprise should be. And then you have pipeline for the new year, for the outer quarters of the new year, and typically not so much for the first quarter because there's not much closing dynamic in the first quarter in most countries of the world. But all of this is factored in into the indicative seasonality that we've provided on the slide. So if you want to really kind of model the quarterly buildup of revenues, we have taken the visibility that we have on the SMB business, the visibility on the renewed NRR that we have on the Enterprise business, the view on pipeline for the remainder and then full year, which is back-end loaded, obviously, and the conversion rates that we see in the business, and that's all factored into the quarterly buildup.
Michael Wilkens
executiveYes. And on the ARR range, I mean, EUR 25 million is a big range or a small range. But anyhow, I think we laid the foundation already with 1E what happened in 2024. If there's another very big deal coming, which we cannot foresee right now, this might push us then, obviously, also to the higher end. But on purpose, we decided for this range.
Operator
operatorThe next question comes from the line of Mohammed Moawalla from Goldman Sachs.
Mohammed Moawalla
analystCongrats on the numbers and also the additional color you've given to help us think about things going forward. My first question was really on kind of the 1E. I appreciate 2025 is still going to be a year of integration, and thus, I assume you're assuming minimal kind of synergies. But as we think about to kind of unlock those revenue synergies, what are the kind of key KPIs we should look at? Is it sort of the upsell in terms of the ACV? Is it the kind of NRR that you're able to kind of extract in Enterprise? And what has been kind of the -- a couple of months since you've announced the acquisition, how is that sort of pipeline build evolved for us to sort of get comfort around that sort of acceleration in that overall Enterprise growth number beyond 2025? And then secondly, just coming back to the sort of the core business. Obviously, this mid-single-digit growth you've assumed. How should we think about sort of the kind of prudence around that or the kind of upside, downside around that growth? Obviously, churn has sort of stabilized post-COVID, but I know you launched TeamViewer Remote last year, any updates on the traction that's had and whether this is going to -- is baked into your assumptions around some of that acceleration?
Oliver Steil
executiveYes. Let me start first with the synergies beyond 2025. So kind of rough cut, what is our view here? We've put synergies -- we have revenue synergies into the plan for 2026 and the following years. The reason being that this year is the transition year, as you rightly say. So we're setting up the sales organization. We're integrating the sales organization. We basically have the sales organization of 1E, previous 1E, as the expert sellers for DEX solutions, which we are now using to pair up with the very significant number of TeamViewer Enterprise sellers globally to address DEX and automation opportunities across the customer base. So we -- this year is setting up the structure, enabling the people and going out there and start to sell. Now then these people sales will build pipeline. And to your question, we see already the first interaction on the customer side. And we started with sales kickoffs, internal focus, reorganizing the teams and then go out talk to customers. And this is slowly starting, we're only kind of first couple of weeks. But then they build pipeline, they're going to build pipeline. And as you know, Enterprise sales cycles are 6 to 9 months and/or 12 months depending on the use case. And therefore, you will see ARR generation from this only towards the end of this year, which then generates revenue in 2026. So that's the logic. And what is it de facto what we're doing? In simple words, we take the 1E solution portfolio and use cases and position them with the 4,700 TeamViewer Enterprise customers. And we take the TeamViewer solution set and approach the very high-level customer contacts that 1E generates in its 300 -- around 300-ish Enterprise customers. So it's a cross-sell initiative to add use cases in existing customer accounts. Obviously, with higher -- with more use cases in one customer, you will then, over time, eventually also increase stickiness even more, reduce churn even more. But the #1 source of synergies is cross-sell into each other customer base with the new use cases. And the trickling down, as I discussed in the equity pack -- the equity story, the trickling down of the 1E proposition into the SMB base. Which leads me to the second point, SMB growth. Yes, clearly, COVID is behind us. The churn effect has washed out mostly. And last year and the year before we had -- sorry, in 2023, we had some significant price increases. It was a tougher comp. And we are operating in a pretty rough macro environment, especially for smaller companies in most markets, and we've still seen some growth. We believe we can accelerate from here, slowly reaccelerate from here, because of the additional products we will have, functionalities, use of AI and general stabilization of the base and churn improvement measures, which will come through. And that's why we believe we get it back to mid-single-digit growth over time.
Operator
operator[Operator Instructions] The next question comes from the line of Victor Cheng from Bank of America.
Hin Fung Cheng
analystActually, Victor Cheng from Bank of America. I guess going back to -- well, a couple, if I may. Going back to the question that George alluded to earlier, SMB looking at the '28 guidance, well, the ambition and the target and the mix of Enterprise, it seems like the SMB needs some bit of growth. And I guess I assume that it's not reaccelerating to that maybe 5% CAGR this year. So that means in '27, '28 that you would expect higher growth than that. I heard you about cross-selling and other stuff, but how confident are you? What are the building blocks? Can you maybe elaborate a bit more on that? And then I have another follow-up.
Oliver Steil
executiveNo, I think the -- so I think on SMB -- that's a misunderstanding. We don't expect a significant growth acceleration there. I mean we're now in the kind of 3% or so, and we want to go get back to like 4%, 5% and this is it. Because if you take the overall growth ambition in the outer years, '27, '28, the mix effect of Enterprise growing around 20%, whatever the ultimate number will then be, the mix effect is pretty significant and quite straightforward. So if you take that development and the, I would say, relatively benign amount of synergies that we put in into '26 and '27 and beyond, you get there in terms of growth. And therefore, we are very confident with the SMB development because it is not a meaningful reacceleration that we need in the outer years. And we already see that even, as I said, macro and -- in tough macro and tough comps, we still have generated growth. We have moved also the entire company to an ARR steering logic, which will also refocus the inside sales organization a lot on in-year ARR generation, and we see that coming through already. So there's not such a big ambition on the SMB side.
Hin Fung Cheng
analystGot it. Very clear. And then maybe on the 1E side, and thinking about the cross-selling into each other's customer base. Realistically, kind of what's the overlap you think that can happen given 1E is, obviously more, enterprise-y and a large portion of TeamViewer is maybe a different kind of enterprise. Have you looked at kind of what overlapping customer base is there?
Oliver Steil
executiveYes. So the overlap of the customer base is very, very limited. I mean, as you would think, TeamViewer 4,700 and roughly -- and 1E around 300, so it gives you 5,000. Very little overlap. It's true what you say that if you take a logo, a company, that the TeamViewer sell into this company even if it's Enterprise, it's maybe more on VP level and not on C-level, while 1E is selling into C-level very clearly. But that's a significant opportunity because we will get more access to higher level, management level, within an organization because we have much more topics to present now and we have more innovative solution with DEX to talk about. DEX is a C-level topic. It's discussed on C level. So that will help to elevate the relationship that we have within TeamViewer. Because the names, the logos, as you can see -- if you could see, I think in the presentation, are absolutely the biggest enterprises in the world, also from the TeamViewer side. But there is upside to the level on which we discuss and 1E will help a lot with this. It's a great door opener because it's a modern, innovative topic that people want to talk about.
Michael Wilkens
executivePlus Victor, on top of the 5,000 customers, 4,700 plus 300, which Oliver just mentioned, please remember that in the SMB space, we have many sleeping big, big corporates, which are waiting for us together to be activated.
Oliver Steil
executiveYes. As you remember, the look-alike analysis at the Capital Markets Day 2 years ago where we said this is at least 20,000 at the time, so we still have at least 15,000 less. This is a very sticky customer base, where we also see the highest growth at the upper end of SMB. And this is -- those are the customers that we move into Enterprise over time. Net upsell EUR 17.2 million last quarter and that's continuing, and 1E is a great engine for that.
Hin Fung Cheng
analystAnd maybe a quick follow-up on that, the SAP partnerships and a few other partnerships that you have built on the TeamViewer side, one, do you think those partnerships will come into play as well? Or it's kind of addressing, like you said, different levels of executives?
Oliver Steil
executiveIt depends on the different partnerships, right? If you go through -- if you relook at the equity story of this slide, I mean, certainly if you go -- if you take the Siemens partnership, it's probably furthest away to leverage 1E capabilities in this partnership because there, we talk Frontline enablement, we take AR/MR training use cases, which is a longer way to apply 1E methodologies. But if you look at the SAP, ServiceNow, Salesforce, Microsoft partnerships, that's much more straightforward, and we're already discussing that we drive the integration, deepen the integration with these type of players because now we have a much bigger portfolio. And again, that elevates the level where we can discuss and approach customers.
Operator
operatorThe next question comes from the line of Gianmarco Conti from Deutsche Bank.
Gianmarco Conti
analystCongrats again on a good strong Q4. So I have a few on my side. You talked in the press release about agentic AI and autonomous IT solutions. But could you share perhaps your current product footprint in this AI ecosystem and share with us some recent wins where these would be categorized as such and perhaps quantify the revenue opportunity ahead if there is enough visibility? I mean it's not news that there's an obvious influx in VC funding for start-ups trying to disrupt virtually every corner of the software industry. So trying to gauge your thoughts as to recent competition changes and what you see in your core markets.
Oliver Steil
executiveYes. So obviously, we are quite at the beginning of this. We have launched now our AI proposition, TeamViewer -- talking TeamViewer stand-alone, but it will be converging pretty quickly with the 1E proposition. So the whole idea is you automate much more using AI, using AI algorithms, but very importantly, almost more importantly, using telemetry data that we have access to through our TeamViewer sessions. And I think that's the key point. As you say, there's lots of money flowing into start-ups to disrupt existing businesses and existing workflows and value chains. But what is really interesting is that if you combine the new capabilities with the data that you have access to. And a product like TeamViewer with a huge amount of customers, we see support, management and remote control session in abundance every day, and we see the telemetry data that is being modified and the scripts that are being exercised or executed every single day. And we take this data, combine it with AI. And out of this, to automation -- generate automation routines with AI-based scripting and the like. So there's a whole new way of using what we have been seeing in the past years within, obviously, the regulatory scheme of AI regulation where it's applicable and then GDPR regulations. The customer has to opt in and the likes and the likes. And this is a massive significant functionality because you basically tell a small customer that is doing IT support services with like, say, 10 admins or 10 IT experts to tell them, well, now we can have an additional functionality and learn from what you're doing every single day. And not only help you be faster within a session, but also learn from those sessions to automate more going forward and then resolve more tickets faster. And charge your customer for ticket resolution and not for time -- for ticking time, so to say. So that's a very, very important concept, which we're working on. We have the solution there. We have the first customers on the platform paying for it. Obviously, we are all in -- the whole industry is in trial and error on pricing, marketing, packaging and how to best do it. But if you look at this functionality and bringing this to 640,000-about SME customers over time, we see that as a very significant upsell opportunity into our customer base. And you don't need to think about aggressive pricing or add-on pricing for this functionality to get to a very nice 1 or 2 percentage point extra growth in the SMB base.
Gianmarco Conti
analystOkay. So it could basically be like a way for you to increase your spend in customers without having to be specifically seat-based. Because if you're doing ticket resolution as opposed to time, then I guess, over time, the model could change, correct?
Oliver Steil
executiveYes. Over time, the model changes. It's more -- it's outcome-based more than it's time-based, exactly. And obviously, we're anyway not charging time-based. If you think about it, the faster these smaller IT service providers can resolve tickets, the better for them, the more customers they can handle, the more profitable for them. And if they pay our license and we give them a better tool and better functionality to be faster, then there is an immediate value creation from this, and we can charge for that.
Gianmarco Conti
analystAmazing. I just want to have a few follow-ups, if possible. Just one on capital distribution. Should we expect any further share buybacks? Or will it be more a focus to the lever? And the second one and final one, I guess you've touched on this a fair amount on the call. But could you maybe give a bit more detail on the levers for which you've given us visibility to guide that detailed revenue growth to '28? I mean I'm sure you have some base assumptions for both the bottom and the high end, but because you give such detail from '26, '27 and '28, I'm just trying to understand really what are the key assumptions here from a particular standpoint. If it's like you have a number of large customers you want to convert? Or is it like, okay, we're assuming x amount of upsell and cross-sell plus pricing that gives us a base of this and that's the revenue? Like just trying to understand the thinking into that detailed model.
Michael Wilkens
executiveYes. Let me start with the first one, Gian. Thank you on share buyback or capital allocation. So the first duty for us is, for the next 2 years, to delever as fast as possible. And we are already strong out of the gate with 3.2 on net debt leverage versus 3.3. So we expect to be down to 2.6 by year-end and then below 2 by the end of 2026. So in this time frame, we rather do not think about any further share buybacks. And once we are there, then we will think on other opportunities on capital allocation.
Oliver Steil
executiveYes. And the other question, look, I mean, the exercise we started, and that's why we haven't we haven't presented that in December when we announced the 1E acquisition because that was really too early. We were busy with the acquisition. The work since then is really detailed cohort analysis, going through the SMB base and the Enterprise base. We do understand our churn, our upsell, cross-sell developments over the last quarters and years. We know the upsell and understand the upsell from SMB into Enterprise. We have assumptions on the cross-sell synergies and the stand-alone 1E development, obviously, as well. And if you put these things together and then, as I said before, factoring the mix shift between SMB and Enterprise and the consistent delivery of Enterprise over the last quarters, the revenue growth ranges that you get to are relatively, I would say, straightforward to model. And there is not a step change in the assumptions going forward, either on the high or the low side, where you actually say, okay, here is a year where the following needs to kick in, in order to have a significant acceleration of growth. That's not the case. It's pretty much a high visibility and then the synergies on top, the mix effect that's kicking in that gets us to these revenue ranges.
Operator
operatorLadies and gentlemen, at this time, there are no further questions. I would now like to turn the conference back over to Oliver Steil, CEO, for any closing remarks.
Oliver Steil
executiveOkay. Thank you very much. Thank you for your question. Thank you for joining. So I hope that was informative. A bit longer than usual, but was probably deserved after the transaction. And if there's anything else you would like to go deeper, please contact IR. And I'm sure we'll see you on the road with investors over the next few weeks. Thank you very much. Bye-bye. Have a good day.
Operator
operatorLadies and gentlemen, the conference is now over. Thank you for choosing Chorus Call, and thank you for participating in the conference. You may now disconnect your lines. Goodbye.
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