The Bank of New York Mellon Corporation (BNY) Earnings Call Transcript & Summary
November 6, 2020
Earnings Call Speaker Segments
Gerard Cassidy
analystGood afternoon, everyone. This is Gerard Cassidy. Thank you for joining us for our next presentation at the BancAnalysts Association of Boston's [ 39th ] Annual Fall Conference. With us is Bank of New York, and we are very privileged to have their CFO, Emily Portney; as well as their Chief Executive Officer of Asset Servicing and Head of Digital, Roman Regelman. So Emily and Roman, thank you for joining us this year.
Roman Regelman
executiveOf course.
Emily Portney
executiveThank you for having us.
Gerard Cassidy
analystYou're very welcome. Obviously, as being one of the large custody banks around the world, it's a little different than most traditional banks. So Emily, if you could just maybe -- the elevator kind of description of some of your key businesses. I know many investors know them, but there are a bunch that really do not. So maybe just to start off, if you could give us just a quick overview of the key businesses that Bank of New York has.
Emily Portney
executiveSure, sure. So we have a very diverse set of businesses across the enterprise. And the way we think about it or manage the company is that we've got 2 divisions. One is Investment Services. It represents about 75% of our overall revenues, about 80% of our pretax income. So it is the bigger division. And in there, I would highlight 5 lines of business. And just to go through them very quickly, asset Servicing is probably the best known. That's where we have all of our custodial activities. We are the largest custodian in the world with just under $39 trillion of assets under custody or administration. But Asset Servicing is much more than that. So it's also fund administration, it's a transfer agency. We're one of the few providers of global transfer agency services. It's mid-office outsourcing, it's digital and analytics. Obviously, Roman will talk about all of those things. And it also houses our -- is very tied to our markets business, where we do, obviously, a lot of SEC lending and FX trading for our asset servicing as well as the rest of the firm's clients. The second business that I highlight in asset -- Investment Management, sorry, or investment -- sorry, Investment Services is Clearing and Collateral Management. Clearing and Collateral Management, we are the sole provider of clearing for all U.S. government securities. So that's a very unique position, a unique asset. Likewise, in that business, we also provide tri-party collateral management services, both domestically and globally. The third business I'd highlight is Pershing. Pershing also is a pretty unique asset that we acquired back in 2003. Pershing provides execution, clearing and custodial services for broker-dealers as well as the RIA community. And when you just think about our standing there, we have about a 30% market share with the broker-dealer community. And we -- I think the last I checked, we're top 3 with RIAs that had client assets greater than $1 billion. The fourth business would be Treasury Services. Treasury Services offers global payment liquidity services as well as trade finance capabilities to institutions around the world. And finally, Issuer Services, which really has 2 different lines of business, Corporate Trust, where we provide both trustee. We are -- we act as a trustee and provide servicing functions for issuers of debt, all kinds of debt: Structured, corporate, munis, you name it, and similar types of services in our depository receipts business. So that comprises Investment Services. And then just moving very quickly to the other side of the house is Investment and Wealth Management. And there, it's really 2 businesses: Investment Management or Asset Management. That business has about $2 trillion of assets under management. And it's organized across 6 boutiques. We actually have a new leader of that business, Hanneke Smits, who was the CEO of one of those boutiques up until recently, and now is the CEO of the entire Asset Management franchise. And that franchise is very well-known for our credit capabilities, our LDI capabilities, our thematic equity capabilities in investing as well as our cash services. And finally, just rounding out, everything is our Wealth Management business. We have about a little over $260 billion of assets under management. And that services high net worth individuals, and we are a firm believer in growing that business and have been retooling it and building it and investing in more holistic advisory capabilities as well as talent and other digital capabilities and product. And so I think if you just step back, and I know that was a lot, but it does show the diversity of the businesses that we have. And the other thing I would just mention is that when you look at Bank of New York Mellon, and you look at that set of businesses, really, it's -- we are comprised largely of stable recurring fee revenue.
Gerard Cassidy
analystNo, very true. And that was a very good job of summarizing the businesses. Thank you. This conference is all about how are the banks going to combat the structural challenge of low interest rates maybe for the foreseeable future. Now granted, fee revenues are critical for your organization. We all know that they represent about 82% or so of total revenues. But can you -- it's kind of amazing that the impact on net interest income has such a kind of outsized impact sometimes on the stock price.
Gerard Cassidy
analystSo you guys have come out in your last recent quarterly report or conference call, talking about what your outlook is for net interest income in the fourth quarter and into next year, can you expand upon that? And what gives you the confidence of what you guys are feeling about that line item?
Emily Portney
executiveSure. So just as a reminder, for guidance, we did guide on our earnings call that NIR for the fourth quarter will likely be anywhere from 3% to 5% below what it was in the second quarter. And we did also just talk about the fact that as you look into next year, you probably can take slightly below the fourth quarter and use that as a run rate to project out to next -- throughout next year. It will, of course, continue to be a headwind. But how we think about modeling in IR, it's actually -- there's a lot of inputs. The most important, of course, is the forward curve. We don't try to be cute. We just use the forward curve. And I guess, if you look at that now, it indicates that rates are relatively stable or should be relatively stable from here, which also, I think, implies anyway that the worst is behind us. So that's the first thing I would say. Obviously, we also look at our deposit levels. That's another major input. And as you all probably know, our deposits are up about 23% year-on-year. In the fourth quarter, they're trending even up further than they were in the third quarter. And we do expect them to remain at these levels for certainly at least throughout next year. And as those deposits season, we can reinvest them into other activities like our securities portfolio. And we have grown our securities portfolio by 29% year-on-year. We've also extended the duration of that portfolio in certain places, certain areas in a disciplined manner where we think it makes sense. We continue to invest in high-quality non-HQLAs. So think CLOs, investment-grade corporate debt, munis, again, within our current risk profile and where it makes sense and it can provide a bit more yield. And by the way, it's not just about the securities portfolio. It's also -- we are also intending to redeploy some of those deposits into our loan portfolio where we see opportunities. And where, frankly, that also just helps build relationships, trust and fee revenue with clients. The only other two things I just will mention about giving us comfort around how we estimate and model NIR through -- towards -- to the future. It's -- we do also take into account the expected rate of MPS prepayment activity. We expect that to slow modestly in the future, albeit still remain at elevated levels, but that's baked in there. And the very last thing I would mention is just that we do have a large securities gain, an unrealized gain on the securities portfolio. And that will -- that is associated with longer-term securities and that will take some time to kind of come into NIR, and that will also help. So that's how we think about modeling it. And look, at the end of the day, we have a very resilient model. In the third quarter, I would just remind everybody that despite the major headwinds, with NIR and money market fee waivers, our revenues were down less than 1% overall. So it is a resilient model.
Gerard Cassidy
analystYes. No doubt. Maybe you can share with us, before we get to some questions for Roman, in the balance sheet, obviously, the Federal Reserve's expansionary monetary policy has contributed to your balance sheet growth. But what else drives the balance sheet growth besides monetary buy in? And if you want to talk about the monetary policy, please do as well.
Emily Portney
executiveSure. Well, I mean, it's definitely true that from -- our balance sheet is deposit driven for sure. And yes, the FIB policy, expansionary policy has absolutely resulted in a lot of excess liquidity in the system. We are -- our deposit base is a beneficiary of that. What I would also say is that in stressful times, there -- we benefit from what I would call the flight to safety. People like our credit profile. And ultimately, that's what we saw in March and part of the second quarter and those deposits are proving to be sticky. But what I don't want to do is overshadow the fact that in addition to just the impact of the Fed, we also have made and continue to have very deliberate deposit campaigns. And we have actively increased deposits off the back of those campaigns across asset servicing, treasury services, wealth management. I mean, just to give you an idea, our Treasury Services balances are up 45% year-on-year. And so -- and that's through real efforts in building out banking product and liquidity services and a whole host of things. So I mean that's -- that just gives you a flavor. And like I said, I mean, we talked about previously, I think we do feel that deposits will be -- remain relatively kind of around these levels for the -- for at least the foreseeable future.
Gerard Cassidy
analystAnd just a clarification, when you were talking about the guidance on the fourth quarter NII being down, I think you said 3% to 5%, that's versus third quarter, correct?
Emily Portney
executiveYes. Yes. Yes.
Gerard Cassidy
analystOkay. Good. Roman, maybe we'll start with the conversation with your responsibilities. And can you share with us how important it is to have the Head of Digital, also the Head of Asset Servicing?
Roman Regelman
executiveGreat. First of all, our business is becoming increasingly digital. What I mean by that, the client expectations are changing, drive for efficiency and utilization is increasing, and client, they increasingly expect end-to-end solutions. In order to provide end-to-end solutions, you have to tap into innovation everywhere in the world. So all these things make our business digital. And on the other hand, digital is our business. There is no digital incubator without the core business. So when people ask me, hey, which had in a way, I'm saying the same thing. Our business is digital and digital is our business.
Gerard Cassidy
analystVery good. And when you look at your businesses, can you share with us the strategic priorities and, in a sense, servicing? And then within those strategies, what are some of the most compelling growth opportunities?
Roman Regelman
executiveGreat. So I look at this question probably from two dimension, right? There is a conceptual dimension, and there's a kind of practical investment dimension. So starting with conceptual, I mentioned some of these things. Clients' patience, client experience, client service are pretty important. We really differentiate it on client service and the quality of that, but we absolutely are raising the bar on what gains we actually provide client treatments and solutions, not just a slew of products, but really front of end solutions for our clients. Now number two is the drive for digital. And drive for digital is efficiency, it's risk mitigation and it's also experience itself. And a -- I would say the goal -- number two. And the goal number three I mentioned is about open. In these day and age, no company no matter big they are, how well-funded they are can do everything themselves. So we're recognizing that, and we have a very robust ecosystem of industry participants that we really connect with, not just the marketing alliances, but really data and process integration. Large technology companies like Microsoft, we do a lot of this in Azure, and then fintechs that we're really incorporating in our overall ecosystem to provide solutions to our clients. You might have heard our alliance with Milestone, for example. For example. So that's a conceptual answer. Then if I want to just be very sort of practical in this thing. We really believe that our core business is our custody and accounting, need to be digitized, we need to create a very consistent experience for clients globally. We often call that kind of future of custody. So that's number one. And number two, our ongoing investments is the data analytics. That has dual benefits. One, it's a stand-alone revenue as a new source of revenue; and two, it's really becoming a connecting tissue for our clients, to the extent that we offer them solution to become something that underpins the total equation that we're providing. And number three, in a sense of creating much more of an end-to-end value proposition, that's our continued for inter middle office, into front office with risk solutions, with the front office solutions, having the dialogue not only with a traditional operations buyer but with the Chief Investment Officer, with the Chief Marketing Officer, we have applications in ESG, in distribution analytics. And then, of course, we are supporting our client growth in things like in private markets. And as Emily mentioned before, transfer agency, which is a unique ability that we have, allows us to really round up all this capability globally for our key clients, the asset managers and asset owners.
Gerard Cassidy
analystRoman, as your clients fully embrace technology and digitalization, we're going to finally get rid of the fax machines?
Roman Regelman
executiveWe're absolutely determined get rid of fax machines. We actually have a whole program on that, which I champion even before they were old. I think it's actually a great example of what we're talking about. Because fax, it's costly. It's not a great experience and it's also prone to risk.
Gerard Cassidy
analystYes.
Roman Regelman
executiveRight? Sometimes people can create a little bit of a dichotomy, hey, great service, efficient, right? And try to create, this is one or the other. Eliminating faxes, like a lot of our digital efforts, a lot about data efforts, really accomplish and lowers cost. You decrease the cost you simultaneously gain a better service at a low risk.
Gerard Cassidy
analystTotally great. That day is coming. That's for sure. Can you share with us some of the synergistic opportunities that you might be able to have when you cross different business lines in asset servicing?
Roman Regelman
executiveSo let's maybe talk about the data, right? Obviously, we're talking about -- well, if you look at the history in this industry, and I've been in the industry for 20 years, even though I've been here only a couple of years. And as a consultant I worked across the world, in North America, EMEA, APAC for many of our competitors as well. People always connect -- dabbles in data. People, the head of data solutions that sometimes would sold to clients, kind of tapping into the technology bucket or short-term category. But I think what we're doing with data is really making that this what I call connecting tissue, the chassis for the total equation. Think of a kind of typical complex client and we have many of them, of course. They discussed it in accounting, there's middle office, there's transfer agents. And I think if we can uniquely connect all these things, decreasing your on-boarding time, increasing efficiency, strong connection of processes and data and also offering much more of consistent client experience, right? So that -- these are the clients that we're focusing on. We're actually experiencing 3 solid win ratios in these kind of complex situations. And frankly, that's what I feel what that our differentiation is. At the end of the day, large clients that might split a custody book, as you already know, but by us, really being strong and occupying the data space, the middle office pace, the transfer agency space, we will be indeed a preferred partner for them.
Emily Portney
executiveJust to add to that, if I may. And Roman obviously highlighted it a lot as it relates to data. But when you just think about asset servicing and just the synergies across the entire enterprise, there are so many places where we're interconnected. So for example, we provide custody and admin for all -- for many of the boutiques in asset management. Many of our asset manager clients in asset servicing leverage Pershing's distribution capabilities. Likewise, some of our clients in like the OCIO space are now clients of wealth and the OCIO advisory capability that they just rolled out. So again, many of our clients are leveraging our SEC lending and FX capability. So there's a lot of interconnectedness and synergies across the enterprise as well, just outside of even the data that is incredibly important.
Gerard Cassidy
analystSpeaking of data and analytics, how do you guys charge or do you charge for this? For example, the ESG app, do you kind of bundle that with other services and it is combined -- it's a total bundle? Or do you price it separately? Can you share with us some of your thoughts there?
Roman Regelman
executiveSure. I mean, I would highlight kind of 3 things on the data. I mean, first of all, it's a stand-alone source of revenue. Both for underlying data management as well as for things like HGF, which have a very robust pipeline, 50-plus kind of clients that we're working with right now. So that's I think one. Two, to the extent you have very complex -- clients with a complex separated model, data is becoming differentiated. Something that may look as a simple custody at of fee, really requires data as a foundational element of an operating system. And yes, you can charge for that, but also allows you to increase the win ratio. So that's number two. And then number three, it allows you to really expand the range of conversations you have in this one. Because the traditional buyer for custody, accounting, is the front-end operations, right? They obviously have a certain wallet but it's being switched. But if you look at the kind of whole value chain of our clients, even the largest asset managers and asset owners, they are all, needless to say is much larger. So our data products target the Chief Investment Officer and opportunities there. The distribution analytics app as an example, targets marketing and salespeople. It really -- so you -- instead of being a cost, you're absolutely becoming part of their revenue and differentiation.
Gerard Cassidy
analystAnd staying with data, can you explain or share with us the benefits of an open platform model versus the CRD model? What kind of traction that's making with your clients?
Roman Regelman
executiveI think the open platform is, a, I would maybe say, b, major differentiation. And first nuance, there are a number of OEMs in the market. Some of them are more -- some of them better than others, some of them are going to have greater market share than others. If I focus on one open line system, let's say, it's at 20% market share. I have some integration with them and are really focused on the clients that have the same. The 80% become in on that. We have deep connectivity, so my geology of auto management systems in the market. And when I say deep connectivity, I don't mean just the marketing alliance. I really mean we're passing data back and forth. We have processes that are integrated, the screens themselves are integrated. So this way, if the market changes, if one of them has becomes more popular than another, we are hugely proofing our clients in providing this connectivity, right? You don't need to own assets to really support them. So I really feel we're offering better efficiency to the clients, a lot more choice at a low investment footprint.
Gerard Cassidy
analyst[Operator Instructions] Emily, pivoting back to you. Maybe you can share with us this week, all the big banks submitted their CCAR 2.0 numbers to the Fed, we're going to hear by the end of the year what those results are. Can you share with us the process, how comfortable you guys are with what you went through for the new CCAR?
Emily Portney
executiveSure. Do you mind if I just add one thing back on the data question, or in your turn, if that's okay. I didn't want to interrupt. I mean, I just -- I do get this question a lot, we get this question a lot, and I do want to make sure that what Roman said is really -- everyone does appreciate that data and analytics is an incremental revenue opportunity for the firm. And we have a data and analytics business, we have a revenue and a P&L associated with this business. It is sizable. It's growing at a higher rate than the rest of some of more our traditional asset servicing clients. We don't disclose that in and of itself. We -- actually, it's funny, we've been talking a bit about that behind the scenes, whether we should. But it is absolutely something that we charge for explicitly, whether it is our traditional data management services, the cloud-based data management services or the individual applications and other things around data and analytics. So I just did want to clarify that. And by the way, it is as much as Roman highlighted about incremental revenues and -- as it is about stickiness because data is the connectivity. It is the tissue. It's the connecting tissue of a firm. So certainly also by helping a client manage their data, inevitably you get closer, you have a trust -- a more trusting relationship. And you also will garner probably a bigger share of other parts of the business, whether it's custody, funded admin or the traditional stuff. So it truly is both, but I get that question a lot, and I just wanted to clarify.
Roman Regelman
executiveIt's addition and it's a multiplication. Addition, in a way Emily described, additional revenue and multiplication on the whole wallet.
Gerard Cassidy
analystAnd Emily, just as for my two cents about whether you disclose it or not, as you said, you're working behind the scenes, the more is better but that's from a bank geek. So we always want more. So -- but it -- my two cents.
Emily Portney
executiveWe appreciate all feedback, including feedback from bank geeks.
Gerard Cassidy
analystOkay. Great. So maybe into the CCAR area. What's your thoughts there?
Emily Portney
executiveYes. It's -- I can't really disclose very much about how -- we submitted on Monday, as you know, that was the deadline. We are eagerly awaiting feedback. The process was very, very rigorous, just like any other CCAR stress test. I mean, we ran the full process. We got the scenarios, we ran the full process, the full governance process, we met and reviewed with the Board, et cetera. And unfortunately, I can't really share the results of that, but we feel good, and we're awaiting the feedback from the Fed, and we are hopeful that the Fed does ultimately implement really the SCB model that they have outlined because we do think that, that is a very good and strong model. And hopefully, these test results will allow them to revert back to that.
Gerard Cassidy
analystAgreed. I couldn't agree with you more. Todd talked about on the third quarter call about capital action plans. Obviously, coming back to the Fed, they had put the share repurchase programs on hold or suspended for everybody. Can you share with us -- and ties into the SAB model because it's so different than what you all had to do in the past CCARs. Maybe just share with us your thoughts that -- I'm not going to ask you when the gate is going to be lifted, let's hope it's sometime in '21. But what are your thoughts about just how you're going to proceed once the gate is lifted?
Emily Portney
executiveYes. So I mean, we are eagerly awaiting an ability to resume buybacks. And so we do -- we continue to accrete -- we have excess capital and that's -- so certainly, we want to return that to our shareholders. Just as a reminder, we have indicated and continue to -- are committed to returning 100% of our earnings to our shareholders over time. Obviously, that's in the form of both dividends and buybacks. And of course, depending upon who you ask, some people prefer dividends, some people prefer buybacks. Buybacks have given us a bit more flexibility, but also, we recognize the importance of dividends and have been increasing dividends over the last several years as well. And look, it's hard to really -- it's hard to comment on specific timing, but needless to say, we're eager to begin buybacks. And it -- some of it, too, will just depend upon kind of the environment and market conditions in next year about how fast and how much we can do at any particular time.
Gerard Cassidy
analystRight. I want to circle back to your comments about revenues, the outlook for '21, if some increased headwinds come along over the next 12 months, are there some levers that -- at your disposal that you could pull to help improve the bottom line?
Emily Portney
executiveIt's a great question, and it is one that we talk about, just in case because you have to be ready for pretty much any scenario. There are various levers. Most of them are going to be on the expense side. But I would think of things like staff expense, whether it's compensation or just number of heads, headcount and how much you can flex at any point in time. A portion of our investment plan is discretionary. I mean, a pretty large portion, and you could slow that down in certain areas, if need be. Of course, you'd want to protect key investments. There's other discretionary costs like marketing and communications or vendor and consulting expenses, all of which you could pull back pretty rigorously. But again, I would say that we would look at any of those decisions really carefully because what we don't want to do is starve our business. So even if it becomes a very difficult -- more difficult revenue environment, we have to continue to invest for future growth.
Gerard Cassidy
analystNo. No doubt, no doubt. Roman, I want to pivot back to you. ESG investing has really picked up a lot of momentum around the globe, even here in the states. Can you share with us the opportunities you see for helping your clients provide -- you provide solutions to your clients so that they can better implement and measure their ESG activities?
Roman Regelman
executiveSo let me talk briefly about our ESG app. I mean, what's fundamentally there are 2 really distinguishing features. One of them is demonstrability and second, customization. So what do I mean by that? The world is full of kind of different ESG indices, ESG strategies. But the important question that always comes, demonstrate to me that your ESG strategy is really what it is and show me whether you're actually gaining advantage or disadvantage, what am I buying? What am I paying? So at the heart of our app is demonstrability. Somebody within our app can go in configure what exactly they're trying to work. Benchmark, how they are fueling the strategy, that all suggests them certain things. And that's in this demonstrability theme. The other important theme is customization. Most of the indices, what I would argue, a lot of confusion. And then people focusing on different things, somebody is focusing on social justice, climate change, gender diversity, all these things are important. So you really cannot just say, "Hey, because my score is high, it's good, my store is low it's bad," right? So customizing, bringing your own sources, becoming very, very important. And then underpinning all of that, there is a crowd sourcing element, which I think is very critical because at the end of the day, people can market their own indices, but sort of the wisdom of the cloud, usually in a smart way, can it really help here. And that's kind of what we bring in this app. So this app, as I mentioned before, opens a different dialogue with the different stakeholders, opens a different wallet to the discussion, as you know Emily -- and to the point that Emily made. And frankly, we can make a really big differentiator. So you can ask, is that a part of our data strategy? Yes. But it's also part of our core as a servicing strategy to create solutions for a much broader set of clients.
Gerard Cassidy
analystVery good. And maybe, Roman, how do you guys measure success in the asset servicing business?
Roman Regelman
executiveSo there are a few things we're really focusing on. So one, is client retention. We made big investments in the client service. I actually think we differentiate ourselves with client service. The retention on clients is very high. And that leads me to the second point. It's not just the retention of the book that you have today. Every time you have this -- the repeat, a repeat, you have an opportunity to expand your wallet. And even if somebody who is a multi-custodian, we obviously have many large clients, sovereigns and others, and we'll have several custodians. You have an opportunity to come in, in the middle office, on transfer agency, on data. The second thing is the -- so that's, I guess, the second thing is the share of wallet. And then the third thing, I would say, is the win ratio on an open competitive bid. And that win ratio for us is increasing in a very significant way. So ultimately, all of these things lead to growth. And obviously, we're focusing on our profitable growth, right, which is very, very important. Now internally, of course, we have a lot of metrics as well. It's efficiency, it's a number of products. We're really investing in our client-facing talent that they can really have a strategic dialogue with our clients. Because traditionally, it's a head of operations who have been buying from us, right? So we talk about custody, we talk about accounting. Now our reps can really understand the business of our client and really having a much broader conversation. The question you asked about ESG, our RMs actually, we need to talk about that, and that's an important internal magic.
Gerard Cassidy
analystVery good. In fact, tying into the success, many of your contracts are very long dated. As you mentioned, you keep a high retention of your customers. How do you price those long-dated contracts appropriately, especially in the early years, you may not get the net interest revenue kick that you get in the latter years, how challenging it is to price those types of contracts?
Roman Regelman
executiveLook, I think pricing complex contracts, it's always kind of -- needless to say, it's a complicated thing. There is a different asset list. We're also betting on our clients to grow. I mean, that's a very important kind of source of differentiation, right? You work with right clients, they grow and you grow with them. Also the lists of the assets, right? Obviously, there are different pricing in the U.S., internationally, in different markets. So all these things kind of come to play. I mean, I think what's probably implicit in your question is kind of how we deal with pricing and repricing. I mean this is, of course, what existed in the industry for a long time. But I feel that we're very well equipped to do that. I feel that we're driving efficiency internally to meet the challenges. And I think to the point I made earlier, right, this is an opportunity to expand the wallet. So Emily, if you want to just add some specific sort thematics on that, but that's sort of the philosophy.
Emily Portney
executiveYes. I was just going to add really quickly that we look at our pricing on a bundled basis, meaning it's not just custody, but if there's also going to be markets activity, obviously, we think about deposits and NIR, in a different environment maybe. And so we look at it on a bundled basis. We think about, too, a hurdle, a margin, a hurdle that over the cycle, you would want that relationship to pretty much get that on average. And we have a very -- we have had and still have a pricing committee that is very disciplined and any relationship or particular mandate that does not meet the hurdle has to be presented and discussed, and it goes back to what Roman said about do we think the client can grow into it, are there other factors and other types of things, which you need to take into account.
Roman Regelman
executiveAnd it's a very data-driven discussion, right, which is very important because quite often, these discussions could be like a lot more kind of philosophical, conceptual. Our discussion is very data driven. So we have a kind of app, we have the kind of technology, being in this committee, are really talking through the nuances.
Gerard Cassidy
analystRoman, maybe -- obviously, this is a question from the dashboard now. If the goal is to trade through service -- straight-through processing is the way you're going on the asset servicing. Is there a way to think about Bank of New York's cost base as it related to exceptions in that area?
Roman Regelman
executiveI mean, it's a great question. But let's just think about what cost is driven by. I mean, some of that is, of course, not having straight-through processing. But it's the client's turf. I mean, this is not -- I mean, and I think people understand that, right? At the end of the day, even if all transactions were went completely straight through, there is a very significant client service here, right? There is a choice that clients all make, the very complex processes where -- and the corporate actions, where decisions need to be made. Obviously, a lot of middle office things. There's risk decisions, right? We provide a resiliency platform to our clients. So I would -- I'm agreeing, of course, with the question that to the extent, everything is straight through, the cost will be brought down, but there's a lot more to the business than simple processing the wages.
Gerard Cassidy
analystMaybe in our final minutes here, I'll ask both of you this question because Roman, your area is not one that is a traditional banking area, asset servicing. So if you guys could turn the tables on yourselves and we have institutional investors in the audience, what questions -- if you were sitting in their shoes, what questions would you be asking bank managements? And maybe Roman, start with you and then Emily, if you could follow-up.
Emily Portney
executiveSure.
Roman Regelman
executiveI think the question is, this is very much a big tenant-driven business. And to the discussion, it's a long-term business. So how do we get properly valued for the reasons that is by definition, resilient, by definition is driven by kind of large clients? It's incredibly rare that something bad happens with one of our clients, right. And it's also -- right? And it's also kind of drilling by trust and integrity, right? I mean, we are totally embracing fintechs and all of that. But at the same time, you need to have our history, right, or to really remind the services. I just want to make sure investors really value us for that.
Gerard Cassidy
analystVery good. Emily?
Emily Portney
executiveLook, I would say, it's a lot of the questions you asked. I mean, one would be what differentiates us from our peers. And of course, it's a bigger peer group I'm talking about, and I would highlight what Roman has said. I mean, we are a stable, resilient, largely comprised of recurring fee revenue, a very conservative risk profile, low credit risk as well, not a big consumer segment and especially in this kind of environment, that matters. And most importantly, we need very little capital to grow. And we are generating earnings and capital, and our intention is, and we do return 100% of that to our shareholders. So I think that, to me, is a very strong argument. I mean, the other things I'd be wondering, sitting in the audience, issues, our organic growth and how do you define it and what are your expectations. Certainly, NIR, everybody, can you call the bottom, timing of buybacks, and then most importantly, which we have tried to answer today is where are we making those investments, where are we investing and what are the opportunities.
Gerard Cassidy
analystSuper. Well, Emily and Roman, I really want to thank you for joining us this year at the Banc conference. Hopefully, next year, if to come back, we'll be up in Boston at the Four Seasons Hotel. And we have a lunch break right now, and the next presentation will be First Horizon at 1:50. But again, Emily thank you so much for joining us.
Emily Portney
executiveThank you. Thanks for having us.
Roman Regelman
executiveBye. Thanks, everyone.
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