The Lovesac Company (LOVE) Earnings Call Transcript & Summary
December 6, 2023
Earnings Call Speaker Segments
Elizabeth Schnoerr
executiveThanks. Morning, everybody. Joining me today are Shawn Nelson, our Chief Executive Officer; Mary Fox, President and Chief Operating Officer; and Keith Siegner, Chief Financial Officer. Before we begin, please keep in mind that certain items we'll discuss will contain forward-looking statements about upcoming events and how our finances will perform going forward. That covers statements regarding our expectations for the future, financial projections, and our plans and prospects. Results in reality could vary materially from what those statements describe; to review these risks and uncertainties, please look at the company's SEC filings, which include the press release issued today. You shouldn't treat our forward-looking statements as forecasts of what will happen later. Every forward-looking statement we're making on this call rests on assumptions and beliefs held as of today, and we take on no duty to revise them, except where applicable law requires it. Today's discussion will also reference non-GAAP financial measures, among them EBITDA and adjusted EBITDA. These non-GAAP financial measures ought to be viewed alongside our GAAP results, not as a replacement for them or by themselves. A reconciliation linking the closest comparable GAAP financial measure to that non-GAAP financial measure appears as supplemental financial information in our press release. I'd now like to hand the call over to Shawn Nelson, Chief Executive Officer of The Lovesac Company.
Shawn Nelson
executiveThanks, Liz. Morning, everyone, and thanks for being with us today. To kick off this call, I'll go over what stood out in our third quarter of fiscal 2024, give a quick update on what we've accomplished operationally, and wrap up with our outlook. After that, Mary Fox, our President and COO, will bring you up to speed on how we're doing against our strategic initiatives, and then Keith Siegner, our CFO, will walk through our financial results along with a few other items tied to our outlook in greater detail. Now to the highlights of our results. Since we last spoke with you 4 weeks ago, not much has shifted. Lovesac continues to deliver solid financial performance and beat the broader category, backed by a balance sheet in very strong shape. When it comes to Q3, we're pleased to report that both revenue and earnings came in line with the guidance we shared during our November 3 second quarter call. The headline here: net sales for the third quarter grew by double digits, even though the category itself fell by double digits. To be clear, the broader environment looks pretty much the way it did a month ago. Persistent macro uncertainty has shoppers acting cautiously and putting pressure on the furniture space, which by our estimate was down somewhere in the mid to high teens during Q3. Even so, our approach hasn't really changed either, and it continues to produce results. The way we stand out as a brand, earn affection and repeat business from shoppers, comes down to our disruptive Designed For Life platforms, product innovation that makes an impact, marketing that draws people in, and a highly efficient omnichannel presence. To put a finer point on it, net sales for Q3 totaled $154 million, which is 14.3% higher than the same period a year ago and 32% better measured over two years. For the quarter, comparable net sales across omnichannel rose 2%, and that figure matters greatly to us as a gauge for running our distinctive omnichannel operation. Gross margin improved while SG&A deleverage fell considerably, matching what we had anticipated, and together those factors produced significantly stronger profitability than we saw in the third quarter of fiscal 2023. We posted adjusted EBITDA of positive $2.5 million, which is a swing from negative $6.9 million during the same period a year earlier. On the bottom line, net losses came in at $2 million, better than the $7 million net loss we recorded in Q3 of last year, and keep in mind that figure absorbs nonrecurring costs tied to the restatement, which we've flagged in our press release. Across every one of our priorities, the Lovesac team keeps delivering — whether that's our innovation agenda, adding to our physical footprint, the omnichannel experience spanning order through delivery, or marketing efficiencies. Mary is going to walk through how these growth strategies are progressing in more detail shortly. Turning to the year's last quarter, which takes in the crucial holiday selling weeks, here's what I want to flag: the macro backdrop, and along with it the discretionary home category, has stayed tough. On our prior call we told you we weren't building in any significant rebound in category growth anytime soon. And sure enough, the promotional landscape across the Black Friday and Cyber Monday stretch proved more competitive than it was a year earlier. Even so, as we discussed with everyone a month back, we shifted our approach—raising the promotional offer somewhat and delivering messaging that was relevant and distinctive, while at the same time holding gross margins at a strong level. Considering everything, and now that Black Friday and Cyber Week have come and gone, I'm glad to report that Lovesac has kept expanding and beating the sector. Consequently, we're narrowing our net sales outlook for the entire year even more, to a range of $710 million to $720 million, reflecting growth from high single digits to almost double digits, even when you strip out the extra 53rd week this year—an exceptionally impressive result. We aren't prepared to give guidance for fiscal 2025 as of today. That said, we'll manage costs carefully, prioritizing efficiency while also making forward-looking investments in new offerings to fuel profitable expansion. To sum up, we're happy to report third quarter outcomes that matched what we anticipated and that yet again surpass what rivals achieved. The operational strides we're achieving with our expansion plans, plus careful spending in essential foundational domains such as technology, fresh product development and consumer insights, keep strengthening our flywheel—thus boosting shopper demand and widening our market dominance, which we think can endure far into the future. Last, I'd like to express gratitude to the whole Lovesac crew for their relentless implementation of our plans and achievement of our targets, particularly throughout this pivotal season. Our game-changing approach lets us keep growing, flourishing, creating and putting resources into this company, yet it's our staff who guarantee a superb client journey and are the reason our Lovesac family keeps expanding so consistently as we share a wonderful holiday period. Having said that, I'll pass things to Mary so she can discuss our strategic goals and advancements in greater depth. Mary?
Mary Fox
executiveThank you, Shawn, and good morning to all of you. As Shawn mentioned, with a 14.3% increase in sales, our results for quarter 3 once again demonstrated growth that leads the industry, powered by our distinctive omnichannel business model. Crucially, when you look at the full year, our sales have risen 196% compared to pre-pandemic levels, and our adjusted EBITDA margin has grown 880 basis points during that same span. Outperformance in our category persisted this quarter, with demand versus last year showing strength during Cyber 5, running from Black Friday through Cyber Monday, and our early results make us very happy. A few Cyber 5 highlights: we had our 2 biggest sales days and the biggest week ever in our history. We think this sales peak, which is unique to our business within our category, stems partly from what we've invested in building a brand that has no equal in the furniture category, combined with getting delivery to customers' homes in only a handful of days. Our unambiguous growth strategy and the team's steady execution against those strategies let us keep fueling our flywheel and push operational excellence throughout the business. Now I'll share quarter 3 operational progress highlights. First, product innovation. In quarter 3, we broadened distribution of our recently launched Angled Side, which is now offered across our entire showroom base plus our e-comm platform, and the impact and feedback have made us very happy. Angled Side results are actually surpassing our original expectations, which were ambitious, underscoring how it meaningfully drives our overall continued growth and category outperformance. As I've said previously, we teamed up with Architectural Digest to introduce Angled Side to consumers and the designer world. Influencers attended the event, along with media outlets like Vogue and Glamour and, naturally, Architectural Digest. Beyond producing more than 1 billion impressions, the event was accompanied by Architectural Digest paid media, further strengthening the success we've witnessed since launch. In short, Angled Side's early performance has us very happy, since after only a few months it's nearing the status of Lovesac's #1 style choice. We're also rolling out some powerful collaborations for the holidays, among them a partnership with Nordstrom and Swarovski to create a Footsac that will be showcased inside Nordstrom and on nordstrom.com this holiday; we keep proving that we'll capture market share via our new product introductions and brand collaborations as awareness and appreciation keep rising, all of which bolster the strength of our customer-centric business model. Our omnichannel experience. This model is powered by a blend of our physical touch points and our digital platform. In the third quarter, we opened 10 showrooms and 16 Best Buy shop-in-shops. Regarding our Best Buy partnership, sales climbed 42.8% in quarter 3, fueled by greater shop-in-shop presence compared with last year. Our e-commerce channel kept delivering strong growth and rose 20% for last year, contributing significantly to our category outperformance. Our omnichannel strategy, along with what we've put into touchpoint and website tech, keeps pushing customer satisfaction scores higher, since we're always watching feedback and making the shopping experience better. Ahead of the holiday code freeze, we rolled out major upgrades to the online shopping journey, such as new configurators that make rebuying easier, plus improvements to the post-purchase experience and stronger platform security. Tight coordination among e-commerce touchpoints lets us keep enhancing that omnichannel experience. Number three is our brand ecosystem. Sitting at the heart of that ecosystem is our cost-effective marketing, a powerful engine for awareness, familiarity, love and, in the end, acquiring customers, which underpins our robust ratio of customer lifetime value to acquisition cost. On the whole, we stay nimble with our marketing mix, because the setting in which customers engage with our category keeps shifting. Let me walk through a few things we've been up to. On awareness, generally speaking, becoming more efficient and extending our reach let us grow reach while also sharpening targeting at the same time. Live sports upfronts stand out as a prime illustration of that progress. Speaking of which, I hope all of you caught our latest commercial, which scored very well on every metric. We keep taking a hard look at how our digital marketing programs are optimized, namely SEM and social efforts, which have produced gains in overall ad exposure and cost measures, as well as better conversion rates and ROI. We've enjoyed considerable success through certain social partnerships that deepen how our brand connects with culture. Charli D'Amelio posted from her new home about a Lovesac product she asked for. As you're aware, her TikTok following exceeds 151 million, and she has more than 9 million YouTube subscribers. We teamed up with Justin Pugh on a special sac after his Saturday Night Football intro mentioned straight off the couch. Together, those 2 collaborations brought in over 35 million impressions, and they're only a handful of examples of what our team is doing to build brand love and stickiness. Also worth noting, direct mail campaigns delivered strong ROIs for us once more, driving customer acquisition and also helping raise our customers' lifetime value. Last, we were thrilled that Esquire included StealthTech among its best 37 gadgets for 2023. That's correct — a couch landed on the best gadgets list, which underscores how strong Designed For Life products powered by technology are. And lastly, disciplined infrastructure investments and efficiencies. In quarter 3, we kept investing in technology and research and development as we scale the business over the long term; we finished the national rollout of PredictSpring, our new POS system, across all our touchpoints; that rollout improves the customer experience via faster transactions and opens up new, modern payment choices, like Pay By Link capability. Fast delivery keeps boosting how happy our customers are, and the money we've put into our supply chain — still slated to wrap up before this year ends, as we've said — should help push inventory productivity up by 20%, matching what we told you before. Like we noted three months ago, we're still moving forward with circular operations and open box inventory, since our attention is on making execution sharper and the brand experience better. On top of that, units going back to stock are up over 48% compared with a year ago. Thanks to these efforts, we anticipate gains in working capital plus related cost savings in inbound freight and warehousing, which showed up in quarter 3 and will keep coming through in quarter 4. Putting money into Gladly, the platform we use for customer service, has let us serve shoppers better as part of our sales and service strategy, lifting C Love customer satisfaction scores by more than 8 points in quarter 3 versus the same quarter a year earlier, along with a striking gain in service performance compared with last year throughout Cyber 5; operational excellence is our sharpest focus, and we'll keep managing our cost structure and capital allocation as we turn in operational performance that beats our competitors. To sum up, we're happy with how the third quarter went and with our steady, ongoing record of taking market share. I'd like to add my own thanks, alongside Shawn's, to our incredible team members for helping produce these financial and operational results. For the major holiday weeks just behind us and those still ahead, one certainty is that we're prepared for them and eager to finish out our fiscal year, having grown our market share gains, widened our physical footprint with highly productive locations, strengthened our digital go-to-market position, made key infrastructure investments and accomplished all of it while pushing our innovation agenda forward. Now I'll hand the call to Keith so he can go over our third quarter results and what we expect in the fourth quarter. Keith?
Keith Siegner
executiveThank you, Mary. Let me begin with a short review of the third quarter, and then I’ll walk through what we anticipate for the rest of fiscal ’24. Net sales increased by $19.2 million, or 14.3%, to $154 million in Q3 of fiscal ’24, and that improvement compared with last year was driven by web and showrooms; it was in line with our forecast for the period, helped by our 25th anniversary event and the introduction of Angled Side. Showroom net sales rose $15.7 million, or 18.9%, to $98.7 million in the third quarter, up from $83 million a year ago. That showroom increase reflected a 2% gain in omnichannel comparable net sales growth due to more point-of-sale transactions along with heavier promotional discounting in the prior-year period, as well as 41 net new showrooms added versus the same quarter last year. Beginning this quarter, we have replaced the comparable sales growth measures we formerly reported with a new metric, omnichannel comparable net sales growth. This measure corresponds more closely to how we evaluate and manage the financial results of our omnichannel operations; it also removes the distortion caused by previously including demand-based figures, such as orders placed but not yet shipped, so it should be considerably more useful for your modeling. Internet net sales increased $6.7 million, or 20.1%, to $40 million in Q3 of fiscal ’24, compared with $33.3 million in the prior-year quarter. Other net sales, which include pop-up-shop, shop-in-shop and open-box inventory activity, decreased $3.1 million, or 17.1%, to $15.4 million in the third quarter of fiscal ’24. That decrease was primarily due to a smaller volume of open-box inventory transactions, at just $2.5 million versus $4.2 million in the third quarter of fiscal ’23. Our open-box inventory transactions with ICON are part of our circular operations, Designed For Life and ESG initiatives. As we noted last quarter, these transactions are becoming less material as our efforts to improve how we process returned product gain traction; that better aligns with our sustainability objectives and should also help Lovesac retain more profit; in the future we may participate in a limited number of open-box inventory transactions with ICON to keep our warehouses operating as efficiently as possible. Shifting to product category, in Q3 our Sactional net sales grew 18%. Sac net sales declined 10%, while our other net sales, which include decorative pillows, blankets and accessories, decreased 15% compared with the prior year. Gross margin expanded by 920 basis points to 57.4% of net sales in Q3, versus 48.2% in the same quarter last year, mainly because total distribution and related tariff expenses fell by 1,070 basis points. That was partially offset by 150 basis points of pressure from increased promotional discounting. The reduction in overall distribution and related tariff costs compared with last year was driven largely by a favorable 1,160 basis point decline in inbound transportation costs, partially offset by a 90 basis point increase in outbound transportation and warehousing costs. In addition, our results included $57 million and $57.5 million in related figures tied to those movements. SG&A expense as a share of net sales was up 420 basis points in the third quarter, which is half the deleverage we recorded in the second quarter. That deleverage was driven mainly by employment cost deleverage, selling-related costs connected to the Lovesac credit card, continued investments intended to support current and future growth, and professional fees. In dollar terms, overhead expenses increased $10 million, primarily reflecting a $6.3 million rise in professional fees and a $3.7 million increase in infrastructure investments within other miscellaneous items. Employment costs were up $2.9 million, largely due to more new hires in fiscal '24. Selling-related expenses rose $1.5 million, mostly from credit card fees tied to higher net sales and an increase in credit card rates. We estimate that nonrecurring incremental fees related to the restatement of prior period financials were roughly $1.7 million in the third quarter. Advertising and marketing expenses increased $2 million, or 10.8%, to $21.1 million in the third quarter of fiscal '24, compared with $19.1 million a year earlier. Advertising and marketing expenses were 13.7% of net sales in the third quarter, versus 14.1% of net sales in the same period last year. Operating loss for the quarter was $3.6 million, compared with an operating loss of $10.1 million in last year's third quarter, and that was driven by the factors we just covered. Before we move on to net loss, net loss per diluted share and adjusted EBITDA, please see the terminology and the reconciliation between each of our adjusted metrics and their most directly comparable GAAP measurements in the earnings release we issued earlier this morning. Net loss for the quarter was $2.3 million, or negative $0.15 per diluted share, compared with a net loss of $7.4 million, or negative $0.48 per diluted share, a year earlier. In the third quarter of fiscal '24, we recorded an income tax benefit of $1 million, versus $2.8 million in the third quarter of fiscal '23. That change in benefit is driven mainly by the smaller net loss for the quarter. Adjusted EBITDA for the quarter was income of $2.5 million, compared with an adjusted EBITDA loss of $6.9 million a year earlier. Adjusted EBITDA in the third quarter beat our expectations, mainly because of upside to gross margins. Now to our balance sheet. Total merchandise inventory levels match our projections and have flattened out, as we mentioned on our previous call. That's true even with the addition of Angled Side SKUs, and we see this as a clear sign of how unique our business model is. Our confidence is extremely high regarding both the caliber and the volume of our inventory, along with our capacity to sustain in-stock positions and delivery times that lead the industry; we closed out the third quarter with a very robust balance sheet, which included $37.7 million in cash and cash equivalents, plus $36 million available on our revolving line of credit with zero borrowings. We also recorded $57 million in something, and another $57.5 million in something else. For additional information about our third quarter financial results, please see our earnings press release. Now turning to guidance, beginning with the fiscal fourth quarter; we project net sales ranging from $260 million to $270 million. Adjusted EBITDA is anticipated to land between $48 million and $56 million. That figure incorporates gross margins slightly below 60%, merchandising and advertising between 10.5% and 11% as a percentage of net sales, and SG&A ranging from 31% to 32% as a percent of net sales. We project net income in the range of $29 million to $33 million. That includes roughly $1.5 million of nonrecurring incremental expenses tied to our restatement of prior period financial statements; diluted income per share is projected at $1.77 to $2.02, based on 16.6 million diluted weighted average shares outstanding; now moving to the full year fiscal 2024. We are narrowing the range of our full year guidance for net sales to $710 million to $720 million. Adjusted EBITDA is expected to come in between $54 million and $62 million. That includes gross margins of 57% to 57.5%, merchandising and advertising of roughly 13% as a percentage of net sales, and SG&A of roughly 38% as a percentage of net sales. We project net income falling between $22 million and $26 million. These fiscal 2024 estimates incorporate $4.5 million to $5 million of nonrecurring incremental expenses tied to our restatement of prior period financial statements. We project diluted income per common share in the range of $1.35 to $1.60, with approximately 16.5 million estimated diluted weighted average shares outstanding. As a reminder, the 53rd week in the fourth quarter is anticipated to add approximately $6 million in net sales. Briefly on our cash balance outlook. We were quite pleased to have reported such a strong cash position for the third quarter, which is normally our lowest quarter ending cash balance of the year because of the inventory build ahead of the strong holiday sales period. As we convert inventory to cash through the busy season, we continue to project that we will finish fiscal '24 with a higher net cash balance than we finished fiscal '23. So to wrap up, we're happy with our third quarter results and how early holiday sales have supported the continuation of competitively superior results as reflected in our outlook. Market share gains, strengthening foundations, exciting new growth drivers and a healthy balance sheet, put Lovesac in an enviable position. The deeper my exposure to the teams becomes, the greater my enthusiasm grows regarding how we've all committed together to making the most of what lies in front of us; anchored by expansion as a priority and supported through a returns-driven framework for careful redeployment of capital, my confidence in what's coming remains solid. At this point I'll hand things over to the operator so we can begin the Q&A portion.
Maria Ripps
analystTo start with, I realize it's quite early and you aren't giving guidance for next year, but could you perhaps discuss what you currently expect in terms of category growth and consumer demand for next year? And what sort of macro assumptions are built into your internal forecast for next year?
Mary Fox
executiveMaria, great to hear from you. Thanks for asking. Sure — as you'd expect, our entire focus right now is on quarter 4 and this hugely important holiday period. Once we get to our quarter 4 earnings, we'll share more. When it comes to our plans for next year, we still expect the macro environment to be choppy and cash to remain challenging, and that's how we've planned. But as our results this year and last year show, we keep clearly outperforming the category by a wide margin, driving enormous growth. And I think a huge part of that traces back to the fact that our brand's strength just keeps growing. I think our customers — even just being in the showroom last week — simply love the brand. They believe in Designed For Life. So we intend to stay pragmatic and prudent with our investments, with a clear deep focus on ROI. But of course, the moment things turn — and we hope they will as the category begins to improve — we'll be the fastest ones able to chase into that growth. We saw that during COVID, so we feel good. And clearly, that's the benefit of our supply chain.
Keith Siegner
executiveYeah. Maria, Keith here — I'll just build on that a bit. What I mean is, for me, one of the genuinely compelling things about how this business model works is that we don't lead with merchandise; our main focus is on selling seats, sides, and sacs along with the different covers. That setup lets us ramp up when the macro delivers pleasant upside surprises, and that's a real edge. We begin from a place where we ship in under 2 weeks, and if a truly significant upside macro surprise came along, we could stretch that window slightly if we had to. So in effect, we keep the capacity to take part in upside macro surprises in a manner I'd call essentially without peer.
Maria Ripps
analystUnderstood. That helps. Moving to my second question, you've achieved significant improvement in gross margin across the last few quarters. Could you share your thinking on safeguarding that margin as opposed to perhaps giving some of those savings back to customers to boost unit sales, particularly in the short term given the current macroeconomic conditions?
Keith Siegner
executiveAbsolutely. I'll take that one. We're quite happy with where we are, and many different elements are responsible, which we covered during the call—or which I covered earlier during the call; and as you can tell from the guidance we provided for the fourth quarter, we expect gross margin to keep expanding throughout Q4, roughly speaking, about half the year-over-year gain we delivered in Q3. That said, here's my perspective: we've reached what we consider a sound range for ourselves. Assuming no significant disruptions—be it inbound freight or outbound freight, there's always a chance of some kind of systemic shock. But absent anything of that nature, we're feeling fairly confident about this. What it then turns into for us is a juggling act involving pricing, involving promotions, involving overseeing all those inbound and outbound freight expenses, along with how we deploy our marketing and our ineffective promotions we provide via financing, via the Lovesac credit card. So taking everything into account, these appear to be fairly durable and sound levels for us, once again, assuming no systemic shock.
Brian Nagel
analystSolid quarter. Great kickoff to the holidays. Congratulations.
Keith Siegner
executiveThanks.
Brian Nagel
analystThe first thing I'd like to ask — and this kind of piggybacks on that earlier question about gross margin. You brought it up in your remarks, and we've been hearing the same thing from other places: the environment has gotten more promotional, there's a more promotional feel out there. So my question on gross margin, thinking about the results you just reported for Q3 and what you're guiding to for Q4: to what extent are consumers responding better when you discount? As you do that as part of your strategy, how big a factor has it become for the business?
Shawn Nelson
executiveYes. Look, I'd say discounting is an extremely effective instrument in our toolkit, particularly since we start from high gross margins, plus the competitive dynamics around our distinctive products. We aim to use them very strategically. As you're aware, we're working to create a company that lasts forever, for 50 years. We're working to create a brand that spans generations, one that stands for something. That's why we've long relied on promotions at fairly healthy levels, because in this industry especially, it's a considered purchase. People invest a considerable amount of time looking into products, looking into competitors, looking into what we offer before deciding to buy. What we've discovered, particularly around the holidays, is that while our business spikes — as everyone knows — during Q4, somewhat unusually for our category. Lovesac, and sometimes we wonder, is that a blessing or a curse? But we welcome the additional business that comes from the exposure of being present in shopping centers at this time of year, when there's foot traffic and so on. Yet in reality, the majority of those sales, based on what we see and what I've seen firsthand in the field at the front lines and in showrooms, stem from these considered processes in which customers weigh the value. And then honestly, they use the holiday season to tip them over the edge and at last make that purchase for themselves. In fact, most of the time it isn't a gift or even connected to gift-giving; it's more of a psychological justification to buy. That's why at this time of year especially, how we handle promotions is truly crucial, because we have customers who may have been shopping with us across the whole year and finally take the plunge, waiting to find out whether they could do better, and so on. So we've applied, I believe, a fairly disciplined approach this season, especially since it's possibly the most promotional season there's ever been, at least in recent memory, given where the industry stands right now. As a result, our promotions are lower than what we see from really any of our competitors. And as the numbers show, we're competing very robustly. My sense is that our expansion in this category is likely the strongest around; because of that, we believe we've struck the proper mix between promotional activity and sound underlying business health for the category at this moment. And what's great is that if category conditions were to deteriorate or simply keep dragging along, we'd be in a solid position to push promotions even harder and propel the business should that become necessary. That said, we aren't pursuing sales purely for the sake of pursuing sales. Once again, our aim is to strike a balance: cultivating a brand that consumers are able to cherish and rely on, one that stays consistent, while also, naturally, contending in the moment and producing cash along with profits and returns for investors.
Mary Fox
executiveShawn, Brian, I'd like to expand on that a bit, if I may. What we're also seeing is that customers enjoy a bargain and the thrill surrounding it, yet that isn't necessarily about having the cheapest price. And as we've told you previously, close to 40% of shoppers who arrive at our brand never even comparison shop us against a competitor. So regarding gross margins staying where they are, we feel quite confident. In certain locations we've been raising prices on a selective basis as we've stepped up, especially for our premium fills, and the results from that have been excellent; so the leases we offer are being tweaked all the time. And our results show it — we're capturing enormous market share and beating everybody else, which tells us this algorithm is delivering for us. According to the Goldman Sachs report that came out yesterday, promotional activity ran high during quarter 3, roughly 40%, and stayed at a comparable level throughout November, while ours is considerably lower. So once more, I'd say, just < > but when it comes to gross margins, we feel good.
Brian Nagel
analystThat's really useful. For my second question, switching subjects — I believe it was Mary who mentioned, or rather pointed out, I suppose, how the partnership with Best Buy keeps delivering good results. So what I want to ask is this: I realize your company typically plays its cards close to the chest regarding what's ahead. Still, ought we to anticipate additional distribution-style alliances with retailers such as Best Buy, essentially to help push Lovesac merchandise into the market?
Mary Fox
executiveYes. No. Well, prior to that, I think the position we always aim for is partners that rank among the best in their class, where buying is genuinely top of mind for shoppers; clearly Costco has proven an outstanding ally for us. Best Buy, especially as we move forward into the space where home intersects with technology, nobody makes a better partner than Best Buy. So indeed, we've kept growing the tie-up with Best Buy, with more news to come, and naturally we'll reveal more when this year wraps up. That said, we're picking up share. They feel great about the relationship and wish to keep building on it. And beyond that, Brian, we're constantly weighing any other top-tier partners we ought to team up with, when you look at the entire ecosystem — be it showrooms, be it Costco and Best Buy, or solely an e-commerce channel — just where we should sit and where those next steps are, which stay on our strategic radar, though we're quite deliberate about executing so that we truly lead in the manner we think, and shoppers anticipate, discovering us.
Matt Koranda
analystI'd like to return to what you said about Black Friday, Cyber Monday, and the holidays overall. Could you describe the consumer behavior you're seeing? From a lot of companies quarter-to-date, one pattern we've noticed is that shoppers appear to react to promotions, yet between those promotional windows they tend to hold back. Is that what you're observing too? Also, would you be willing to put some numbers on the Black Friday, Cyber Monday growth you mentioned? You referenced 2 record days and a record week, but more quantification would be helpful.
Mary Fox
executiveYes. No, thanks for asking, Matt. So first, as you noted, our Cyber 5 performance made us incredibly happy. Based on all industry reports, we know we significantly beat the category and picked up a lot of market share. On dynamics, every one of our channels drove this strong result. It truly felt like 2019 again — heavy showroom traffic, e-commerce climbing well into the late evening — and it was wonderful to be back on the front line. Consumers arrived having already done their research and were highly focused on what they intended to purchase; and as we told you on the last call a month ago, we aren't seeing any trade down. There was some trade up, especially in the fill, but also Storage Seats and other items that really lift AOV. So that continued financing trend < > carried on. As you asked, were people waiting? Absolutely. We observed that throughout the industry, with competitors rolling out deals even before Halloween, while we moved a bit later. We made a promise to give them the best deal, we stuck with that, and we delivered. So you could observe somewhat more of that pent-up demand arriving, which clearly produced the results we got. So we're extremely pleased with everything we've accomplished, and we've factored all of that performance into our guidance for this year. We're a 1/3 of the way < > with plenty still ahead, but it was clearly fantastic to see the performance and really reinforces the brand spread, and a great job by our teams. Managing those record days — these are small showrooms with incredible productivity — it was wonderful to watch, and they did a fantastic job.
Matt Koranda
analystAll right, that's quite useful, Mary. Then perhaps turning to Keith regarding gross margin, I'd like to approach this from another direction. During Q3, you delivered an upside surprise relative to the kind of guidance you provided on the previous call. I'm curious about what caused that beat? Then looking at Q4, when it comes to product margin, does the sub-60 outlook you mentioned incorporate a steeper headwind? Could you walk through the bridge, particularly regarding product margin in Q4?
Keith Siegner
executiveYeah, absolutely. Let me begin with Q3 and identify where a portion of that beat originated. I believe it ties back to something Mary just mentioned — we've observed solid premium upgrades, such as Lovesoft, such as Storage Seats, plus add-ons in that vein, along with somewhat greater movement toward Sactionals in the product mix compared to where we previously stood. The targeted price hikes we've implemented on specific items among those products have helped too. It hasn't been widespread or significantly big when it comes to raising prices, but combining everything together, that provided us with a bit of upside for the quarter. Regarding Q4, the real situation is that we're anniversarying part of the reduction in inbound freight costs that heavily weighed on us a year ago. That explains why we're observing a smaller year-over-year gain in Q4. It's more about the tailwind softening on a year-over-year comparison that's driving that slowdown in expansion. You'll see that we actually achieve a greater absolute gross margin in Q4 compared to Q3 since we do obtain some leverage. The increased sales volume provides us with leverage over items such as warehouse costs, and so forth. But that's the reason I said earlier that when we consider comprehensively where we stand on gross margins at these high 50s, this seems like a solid level for us on a full year basis, absent any systemic shocks. Given how the business is performing, we feel confident here.
Alex Fuhrman
analystNice work on such an impressive year. Mary, I believe you brought this up a few times, and Shawn also referred to it, that so far this holiday period you've achieved all-time highs for your busiest days and weeks. Over the past 2 years or so, your company has historically been quite effective at managing those order volumes without any shipping delays or similar problems. That said, could you discuss how profitable those orders are on peak days — do any added expenses appear once you're running close to maximum capacity? And would profits be higher if demand could be leveled out somewhat?
Mary Fox
executiveYes. No, thank you, Alex. Excellent question. And yes, witnessing those record results was phenomenal. I believe the team had prepared for every possibility, and as we work through various scenarios alongside our last mile partners, we'd prepare for that capacity; so as a result, no additional expenses truly emerged; so on that front, definitely, relative to what we prepare for, and the team did a superb job of leveling that out. I think the second part, when we consider investment, we discussed PredictSpring; we finished that full rollout, and it's greatly enhancing transaction speed. So when 5 or 6 customers are in a showroom during those peak days, or perhaps even more, simply having that speed and the technology to transact has been enormously, enormously helpful for web performance, and customers frequently decide to convert at home and finalize the purchase. So once more, just returning to that reinforcement of the omnichannel model, but we see nothing in terms of any effect on profitability, it unfolded just as we planned.
Tom Forte
analystExcellent. Shawn, Mary, and Keith, congratulations on the quarter and on a robust beginning to Q4. Two questions from me. First, could you share your latest thinking regarding your capacity to produce free cash flow, along with your plans for what you'll do with that free cash flow as you move the model forward?
Keith Siegner
executiveOf course. I appreciate that question. Thanks. We intend to share additional specifics on this alongside Q4 earnings, when we discuss the outlook for next year. Still, I believe scattered elements of everything we've discussed are beginning to establish the groundwork for our approach going forward, which is this: as we shift toward producing more substantial free cash flow from seats and sides and sacs, the question becomes how to strike the right balance between reinvesting in future sales growth drivers and other possible uses for that cash flow. So we fully expect to finish this year in a cash-generative position. New systems, along with other tools and optimization programs, get implemented constantly. As Shawn has stated, as Mary has stated, and as I have stated, we will weigh that against those future sales drivers. Our aim is to convert a greater share of top line growth into bottom line growth going forward, and that ought to generate additional cash flow from the business, which we can deploy strategically in line with those balance considerations I just mentioned.
Tom Forte
analystGreat. And you've also been quite consistent when it comes to racking up a lot of share gains. Shawn, you said earlier that you're able to beat the market on a regular basis by somewhere in the high teens, perhaps low-20 percentage points. What I'd like to ask is where that share is coming from. Do you get the sense that it's the same rivals who keep losing share to you? Or has that changed over time?
Shawn Nelson
executiveYes, that's a wonderful question. Knowing for sure is difficult for us. Still, based on how we read the category — and we put in a lot of effort to stay current on every company selling couches, since that's our core business. So any business that sells sofas, we consider a rival, and we keep an eye on every one of them. In our space, I'd say there are basically two big categories of competition. And keep in mind, naturally, we play at a particular price level, but Lovesac as a brand reaches — I'd say, quite a wide range of customers, since we're able to serve the ultra-affluent buyer with a huge house who's eager to place a 20-seat Sactionals with StealthTech down in their basement or entertainment room. We're also able to reach Middle America, for whom this represents their primary item of furniture, and we've brought those customers up to our pricing tier by delivering the genuine worth that Sactionals provide. So we're up against every well-known home brand that we might have shared mall space with or encountered in other ways. We're also up against brand-new startups that essentially imitate the Sactionals format, its modularity, and so on, attempting to replicate that value proposition. And so, in the current climate, I believe we're gaining share from every one of them. Given that most of our rivals are posting negative growth while ours is clearly positive, we are definitely capturing market share. I'd say it rises and falls depending on how healthy that marketplace is. Take the start-up world, for example — money there is far more expensive now than it was across the past several years. As a result, they aren't all spending the same way everywhere, simply pursuing growth. And the incumbents, for their part, have issues of their own to handle in a climate where the home category is still dealing with a tremendous aftereffect. At the same time, we see extremely low — that is, within this category — this category is recognized for having very low aided awareness, and it's highly fragmented. When you look at competitors' unaided awareness, that's where we're gaining share. Building genuine recognition is tough for furniture companies, since people only shop these brands and home labels every so often — often with multi-year gaps. That's why Lovesac's approach to carving out a brand in that middle ground — tapping pop culture, keeping up with the zeitgeist through celebrity influencers, and leaning on our very sticky name — gives us an edge. In my view, many of our competitors just can't copy that part of what we do or how we do it. And in my view, the sac plays a big role in cementing that brand. So taking all of this together, I'd say we are definitely gaining market share; pinpointing precisely where it originates and who we're taking it from is tough for us. And I believe that shifts depending on where the category stands, which has likewise been fluctuating as of late.
Tom Forte
analystGreat.
Shawn Nelson
executiveGreat to hear from you.
Shawn Nelson
executiveAbsolutely, and thanks a lot for being on this Lovesac call for the third quarter of fiscal 2024. We're eager to do this again once our fiscal year comes to a close, and we'd like to express our gratitude to the investors and to everyone in the #LovesacFamily for helping grow this brand that means so much to us.
Operator
operatorThat brings us to the end of today's call. At this point, feel free to hang up your phones. We appreciate everyone for joining in.
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