The PNC Financial Services Group, Inc. (PNC) Earnings Call Transcript & Summary

June 3, 2021

New York Stock Exchange US Financials Banks conference_presentation 44 min

Earnings Call Speaker Segments

John McDonald

analyst
#1

Okay. We're excited to have PNC joining us next. With us today is Bill Demchak, CEO; and Rob Reilly, the CFO. Thanks both of you for joining us today.

William Demchak

executive
#2

Hey, good morning, John.

Robert Reilly

executive
#3

Hey, John.

John McDonald

analyst
#4

I thought we'd start with the big news that you closed your acquisition of BBVA USA this week. Bill, maybe you could remind everyone listening why this is such an exciting opportunity for PNC, what you think it will do for your franchise and your growth runway over the next few years.

William Demchak

executive
#5

Sure. It's easy to do. I guess I should start by saying everything we thought at the beginning has proven true. And in many respects, that I'll get to, has turned out better than we had assumed when we announced the deal. The initial hypothesis was BBVA brought us into a number of markets that we have targeted for years. So we end up in 29 of the top 30 MSAs across the country, where we can effectively take their franchise and add on it the products and services that PNC brings, and grow our company for years to come, following a model that has proved successful for us first with National City and then with RBC. That's the thesis. Take -- we're good at what we do, do it in more markets with more clients. I would tell you, John, since the deal was announced, obviously, the economy has gotten a lot better on the back of good news on the pandemic, of course, and then stimulus, which continues, which in turn helps marks on their balance sheet, helps our earnings and has allowed us, frankly, to be a lot more comfortable in what we bought and how aggressive we can grow it going forward. So we're really excited by it. A couple of soundbites. I think when we announced the deal, Rob, we said it'd be 1.4x tangible book. And we're not going to have the final numbers, and we'll take you through those at the end of the quarter. But look, it's going to be meaningfully below 1.3, 1.4 in terms of the purchase price. We'll end up having earned 2 months. We already basically said 1 when we moved our guidance from $600 million to $700 million, I guess, Rob, but now we got another month because we closed it early, which will show up in earnings. We've been able to build out the markets in C&IB. We have hired or will have hired by the end of this week as many as 80 people into these new markets. So we're going to hit the ground running. Many of the markets we were already in, in a small way. We basically, at this point, have all of those new markets at a little bit over 80% staffing today in terms of product support, bankers and so forth to go on the top of that franchise. So we'll hit the ground running in terms of growth opportunities. And we're just thrilled. We think there's a massive opportunity in front of us for years to come.

John McDonald

analyst
#6

Great. Now we've got a bit of a generalist audience here today, Bill, and maybe you could remind us. Cost saves are a big part of every big bank merger, and usually it's the elimination of branch overlap. That's not as much the case in this deal. So maybe you could help people understand how you plan to take out about 1/3 of the acquiring institution despite that branch overlap.

William Demchak

executive
#7

Yes. So Rob, we announced $900 million -- what did we say the cost saves would be, $900 million...

Robert Reilly

executive
#8

Yes. In that range. Yes, in that $900 million range. [ That's ] 30-plus percent.

William Demchak

executive
#9

Yes. And by the way, we are on track and confident in those numbers that they'll be in our full run rate for '22. We get there -- you're right. I mean traditionally, people would look at branch overlap and close branches, take big charges, eliminate people from the branch network. For us, our investments in technology and automation over the years basically allows us to take out core infrastructure and not branches. So we'll have some branch closures, but not a lot. What we do have is a platform where we're going to take 600-plus of their applications, eliminate them in their entirety, including the data centers and simply move the data that runs those applications over to 300-and-something applications that PNC runs to convert clients. So we're just lifting and shifting data. All of that tech infrastructure and support goes away. Our back-office operations, all the automation that we've put in place over time, allows us to scale the volume through that without adding lots of people. Same with audit. Same with risk. Same with finance. Same with legal. So the core infrastructure inside of that company, we don't really need. We're going to -- and I should be careful to say that we're actually taking -- even in those areas where for the best of our ability, keeping the best of their people even as we make choices against some of PNC's people. But practically, we don't need the headcount, I shouldn't say the individuals, in that space. It actually -- we get the cost savings. And more importantly, we get the cost savings with a degree of certainty that -- and specificity that I think is a lot easier to execute on and to point to than when you're broadly saying, "Oh, I'm going to eliminate it over time."

John McDonald

analyst
#10

Yes.

Robert Reilly

executive
#11

The other big category there, John, too, it's vendor savings, third-party spend, which is all tracking very well, frankly, a little bit more than we had thought.

John McDonald

analyst
#12

Got you. Okay. So before we leave this topic, Rob, correct me if I misstate anything here. But just to summarize, the implications of closing a month earlier, you get another month or so relative to what we might have expected in terms of contribution from that franchise.

Robert Reilly

executive
#13

That's right. That's right. That's right. Bill has referenced, we had mentioned in the first earnings call, we had upped our expectations for PPNR mostly through true-ups, not timing. And then the timing change of that additional month adds to that. That's right.

John McDonald

analyst
#14

Got you. And then at a broad level, you'll update the final deal marks, but we can expect a smaller credit mark and less of a hit to book value because credits improved since you announced the deal.

Robert Reilly

executive
#15

Yes, that's right. That's right.

William Demchak

executive
#16

And their earnings over the period of 6 months, growing their own book value have been better than what we expected in the pro forma.

Robert Reilly

executive
#17

Yes, the terms of the deal was a fixed price purchase. So earnings to close from announcement would -- accrue to our benefit.

John McDonald

analyst
#18

Great. Very helpful. Okay. Bill, thought we'd transition and get some of your macro views. Obviously, a lot of this happened from a positive perspective over the past few months in terms of economic recovery and business activity. But there also are some concerns about inflation and potentially higher taxes. Maybe give us your thoughts on the economy going forward.

William Demchak

executive
#19

Look, I don't know that I have any news versus what you guys have heard. We have -- internally, we think we're going to grow at 7% this year and an accelerated pace still in '22, we'll see what happens afterwards. Consumers are really flush with cash. We expect that as spending goes up, and we're seeing it through our card volumes, we expect that to continue to drive the economy. Frankly, independent of whether they push an infrastructure bill through. Obviously, if we get an infrastructure bill, that will add more. We think there'll be a shift in trade as consumers go back more towards services consumption as opposed to goods, which is a good thing and that, that trade imbalance that has hurt our growth is going to help our growth. But all that -- the economy is on fire. And of course, the big question is as we start printing higher inflation numbers, does that inflation stick or is it transitory? I would tell you, our economists say it's going to be transitory. I'm worried about it individually. I just -- inflation becomes a -- expectations. We've all gotten used to, we're going to look at tips and say, okay, the expectation for inflation is whatever is embedded in tips. The expectation for inflation is really whether Procter & Gamble thinks they can -- I'm just using their name, thinks they can get away with increasing the price of soap again because they got away with it last time. And the more we see this sort of trend, the longer it plays out, I worry that it is no longer transitory and becomes an expected and realized issue for the economy. And that's my view, but our economists disagree with me.

John McDonald

analyst
#20

Can you talk a little bit -- inflation is obviously something investors are focused on a lot and some see bank stocks as relative inflation winners? Can you talk about the kind of the pros and cons for running a bank in an inflationary environment?

William Demchak

executive
#21

Yes. I mean, look, the yield element of it is sort of self-evident and ultimately depends on the shape of the yield curve that plays out, obviously. All else equal, banks like higher rates and a steep yield curve. That rarely ever happens. You would think as we got into an inflationary environment, you'd see probably the curve flatten a little bit, front rates go up. That probably helps us simply because of the amount of noninterest-bearing deposits we hold today. And what I think is going to be a really low beta on deposit repricing, independent on what short rates do, simply because there's so much cash in the system nobody wants it. Until the Fed actually shrinks their balance sheet, there's so much cash in the system. I think deposit betas are going to lag. So from that respect, inflation is a good thing. You have to look at the shape of the economy if it happened and whether or not there'd be loan demand, which is maybe something you'd lose on the other side. But we'd have to see.

John McDonald

analyst
#22

And then credit as the cost of borrowing goes up and whether there's implications there.

William Demchak

executive
#23

Yes.

John McDonald

analyst
#24

Yes. Okay. Great. And then let's talk a little bit about some of the dynamics at play with net interest income. You guys have talked about accelerating the pace at which you're deploying liquidity. I think in the first quarter, you mentioned that you plan to take your investment securities from about 20% of earning assets up to 25 to 30 by year-end. Is that still kind of the plan? Have you been deploying security so far? And what kind of yields and securities are you looking at?

William Demchak

executive
#25

Yes. So we have continued and we will continue. I would tell you that notwithstanding continuing to buy, our balances haven't actually moved that much at the Fed. I mean they moved with one big check as we paid for BBVA. But beyond that, we've actually grown deposits and balances there, even as we purchased securities. We're not doing anything heroic. I mean given the volume that we have to buy -- and you're basically buying some combination of treasuries and mortgages. You buy mortgages today, you're buying more often than not premium securities given the rally you've seen in mortgages. You buy premium securities, you get ultimate decent yields at the bottom, but you also increase your amortization expense. So we'll get some benefit of that. We're going to continue to do it. I personally think, even though I'm worried about inflation, that there is such a massive bid for duration for the back end of our yield curve that it's going to anchor long-end yields. Everybody else is sitting on negative rates. So we have negative real yields, they're still better than most everywhere else in the world. So we continue to do that. Loan demand, you've heard from everybody else, you heard from me in the first quarter, someday it will come back. It hasn't shown up yet. So that's going to hurt us a bit in this quarter. The security buys help us a little bit. We'll see where we end up as we close the books at the end of the month.

Robert Reilly

executive
#26

John, just to add to that, and you referenced it, just to sort of underscore the thinking there, we do view this excess liquidity being in the system for some time. And where historically we ran at roughly 20% of securities balances to earning assets, structurally, we're going to change that. So that's the thinking behind moving that up to that 25% to 30% range.

John McDonald

analyst
#27

Is that still something that could happen by the end of the year?

Robert Reilly

executive
#28

Oh, yes, for sure.

William Demchak

executive
#29

Yes.

Robert Reilly

executive
#30

Yes, yes, for sure.

John McDonald

analyst
#31

Got it. And as Bill mentioned, you had about $85 billion of cash at the Fed, probably use some of that for the deal. But...

Robert Reilly

executive
#32

Minus -- yes, minus 11.5, right?

John McDonald

analyst
#33

Yes. So that's something that you could end up as long as liquidity and deposit growth is continuous here, you could end up having a big kind of pile of cash and liquidity?

William Demchak

executive
#34

It could end up -- look, it could end up -- depending what the Fed does with its balance sheet and the amount of liquidity in the system, we have more liquidity than we need, and we're still overall short if you kind of look at hedging the balance sheet. So we can continue to deploy. Our modeling says we get to 25%, 30%, but there's nothing magic about that. It could go beyond that in theory. Simply is a function of you've got cash and no loan demand, put it to the highest and best use. But we'll see what plays out here.

John McDonald

analyst
#35

And on the loan growth side, what signs or indicators are you watching to gauge loan demand, Bill? And what do you think will be the drivers? Is it just kind of cash running down? Or is it activity levels that need to pick up?

William Demchak

executive
#36

It's got -- I mean, ultimately, the largest component of loan demand is going to be inventory build, which isn't happening yet. If you look at sales to inventory ratios, they're as low as they've ever been, I think. And people -- just given the heat of the economy, people -- and supply chain issues, people are struggling to build inventory today. We've seen some of that. So we've seen utilization increase in our asset-based lending group, which usually occurs faster than other lines of credit. But we haven't seen it in straight up cash flow revolvers. I would tell you that we put more, what we call, new money out through client wins. So we continue this process of winning clients. We've put more new money out in the last bunch of months than we've done in a couple of years. But it's not funded money, it's DHE. So someday, they'll draw on that. They're not drawn today. So a lot of good activity with clients. They just don't need the money today. And I think until they're able to start building inventory here, we're going to struggle.

John McDonald

analyst
#37

And how much do you worry about the competition from capital markets being open, nonbanks willing to commit capital? Is that something that's new, something that's always been the case, you don't worry about it too much?

William Demchak

executive
#38

No. It's interesting, structures where we play have held up. The competitors have been pretty rational. Pressure on pricing is there and is real. And that's not new, right? We'll always compete on price for good clients, particularly when we have a lot of cross-sell. Structures have held up. The nonbank players play in a space we never go near. So I don't worry about that a lot. In fact, a lot of that business drives business for us and our asset-based lending group, where the nonbank players will come to us and effectively ask us to administrate the loan and take the very top slice of a tier of funding for a highly levered company. And if the company gets in trouble, we work it out. We don't lose money, but we get paid big fees in the process.

Robert Reilly

executive
#39

The other thing to add there, too, John, just as the majority -- and we've said this before, the majority of our customers and our commercial loan balances are to private companies, largely middle-market companies. So the higher end, the Fortune 500, the public markets clearly have diminished what otherwise might have been borrowings. But that sort of core borrowing group of ours is largely reliant on bank loans. And to Bill's earlier point, largely around working capital. But the need just isn't there.

William Demchak

executive
#40

Yes. I saw something internally that showed for our public companies, the line utilization average is something in the mid-20s right now, John?

Robert Reilly

executive
#41

That's right. That's right.

William Demchak

executive
#42

Private companies, it's in the mid-40s. So it's the public guys who are really flush with cash right now. It's just -- people just aren't building inventories and expanding at the moment.

John McDonald

analyst
#43

So Rob, how does that all kind of net out into how we should think about the near-term NII trajectory, with loan growth being still subdued but you're putting some money to work?

Robert Reilly

executive
#44

Yes, yes. I think there's some near-term pressure for it, obviously, in terms of everything that Bill covered. But during the course of the year, we're still where we think, down a little bit year-over-year. Not fundamentally changed from what we talked about in the first quarter. And that does rely on some second half pickup, which is yet to emerge, but we still expect to occur.

John McDonald

analyst
#45

Yes, yes. And fair to think that new security yields are coming on lower than the existing book...

Robert Reilly

executive
#46

That's right, yes.

John McDonald

analyst
#47

Putting some pressure on NIM percentage?

Robert Reilly

executive
#48

Yes, yes. No, there's pressure.

William Demchak

executive
#49

There's pressure on NIM, but there's pressure on NIM because it balances at the Fed also.

Robert Reilly

executive
#50

Exactly. There's a lot of components, yes.

William Demchak

executive
#51

Yes.

Robert Reilly

executive
#52

But right, putting on new securities at 1.3% when the books at 1 97, that's one component that hurts.

William Demchak

executive
#53

Yes.

John McDonald

analyst
#54

Yes. And Bill, you touched on this. If we do see the Fed needing to hike faster than expected, you do think that the industry will be able to kind of lag deposit pricing due to all the liquidity that it has. Anything else that's unique to this cycle in terms of how you think about how deposit behavior might play out?

William Demchak

executive
#55

No, I -- it's interesting, John, who wants deposits right now? So depending how the Fed did it, do they just move short-end rates, do they dramatically shrink their balance sheet, what actually happens. My guess is the liquidity stays in the system. And if that's the case, there's just not going to be pressure to pay up for deposits.

John McDonald

analyst
#56

Yes. Let me switch over to asset quality. Maybe you could talk broadly about how the outlook has evolved there with all the support that went into the economy and these cash balances, I assume that you see a pretty stable outlook on credit. Maybe you guys could talk a little bit about that.

William Demchak

executive
#57

Yes. It's -- I'll let Rob jump in here. But we've actually seen in the straight C&I book, non-COVID affected, so back out real estate, and affect travel and entertainment. We've actually seen the upgrade downgrade ratio go to 2:1 upgrades versus downgrades. So it's getting a lot better. In real estate, it's the reverse, right? We've seen 2 downgrades for 1 upgrade. And that's not surprising. That's going to grind out. You would have seen in the first quarter. While we had a reserve release, we actually continued to build reserves against the real estate sector. To date, we've had losses largely in kind of the public REIT space that played in retail. But there's -- there continues to be clients out there that are hurting we're well reserved for, but that's going to play out over a long period of time, I think. Consumers are great.

Robert Reilly

executive
#58

Yes. So I'd say overall...

William Demchak

executive
#59

Consumers have never been better, yes.

Robert Reilly

executive
#60

Yes. Overall, it's good largely because consumers' flushed, as you know. And then Bill said as well, in commercial, we're seeing improvement coming off of sort of the concern of the pandemic affecting all [ boats ]. So that's helped. But we do have concerns, particularly around the commercial real estate in terms of how that holds up when the world returns to normal. And nobody knows the answer [ to that ].

William Demchak

executive
#61

And by the way, I mean, just to be clear, we're not concerned about the real estate we hold. We actually have a pretty conservative real estate book. Inside of our book in totality, that's where we see pressure.

Robert Reilly

executive
#62

That's right.

William Demchak

executive
#63

And if our real estate book struggles, then a lot of people are going to struggle a lot worse than we are. If I kind of look, that's the place that continues to lag.

Robert Reilly

executive
#64

Yes. That's right.

John McDonald

analyst
#65

So overall, Rob, you'd say not expecting too much in terms of an increase in loss rates in overall credit?

Robert Reilly

executive
#66

Certainly not in the near term, yes. Certainly not in the near term.

William Demchak

executive
#67

Yes. I mean long story short, John, this whole notion that we talked about all through the pandemic about the losses are delayed, the losses are going to emerge in second half or the first half of '21. And yes, they're going to come. And now we're kind of saying, I don't see it.

John McDonald

analyst
#68

Yes. We went from going -- asking when they're going to peak to when are they going to start?

Robert Reilly

executive
#69

Right, right.

John McDonald

analyst
#70

So with that outlook and loan growth being muted, how does that -- what does that imply for the level of loan loss release potential in the near term?

William Demchak

executive
#71

I mean, look, you're going to get our standard answer, which is we'll run the models and let you know at the end of the quarter. But I think you can take from past actions for us and the rest of the industry as the economy improves that reserves come out. And that will continue the absolute pace. And then your next question will be what does normal reserves look like, that's to be determined.

John McDonald

analyst
#72

Sure. Okay. Well, let's talk a little bit about capital. We've got CCAR coming off at the end of the month. You guys have just closed the BBVA acquisition. I guess the first question, are you still comfortable with the longer-term CET1 target of about 8.5% for the company?

William Demchak

executive
#73

Yes, we are. Why don't you go -- I'll let Rob hit this one, but we're comfortable with the 8.5%. And your next question is, yes, our capital levers are going to be higher than we assumed when we did the pro formas on BBVA. But Rob, why don't you step through that?

Robert Reilly

executive
#74

Well, we could let John answer it, because that's the question you asked on our earnings call there, John. And the answer is the same. We had projected at the time of the BBVA USA acquisition announcement, we had projected a CET1 ratio at close of 9.3%. To our earlier point, we'll be higher than that. I think the 8.5% target is still a good target. So we will emerge with excess capital that, to take Bill's theme in terms of your next question, will be positioned to be returned in the forms of share repurchases and dividends.

John McDonald

analyst
#75

Yes. And again, you guys know I'll ask like everyone asked you, just how do you think about that mix between dividends and share repurchases, especially where your stock is trading today? Bill, if you could just give us some thoughts on that mix, it would be helpful.

William Demchak

executive
#76

Yes. I mean, look, all else equal in a period of time where the industry is trading at multiples higher than historical averages, you'd like to weigh on the dividend more than you would on buybacks. Having said that, we will generate more capital than we can intelligently use through time, unless prices of small banks get really lower. So we'll be returning it through a combination of both. I think our stock thus far this year has underperformed a little bit, frankly, because we haven't had a bid on a buyback. And on down base, we get hurt worse than others. And so it's important that we're in the market, and we will be in the market. It's also important -- one of the most attractive things in my view about bank stocks broadly today is the dividend yields on an earnings stream that's -- even at an elevated multiple, it's still a fraction of what the S&P is. And it's an industry that we just proved to everybody, I think, unlike past cycles were so well capitalized that in crisis we survive and come back. We don't have to go to the market and dilute shareholders through equity issuance. Nobody did. So I would challenge long term why banks would necessarily trade at such a large discount to the S&P when they're holding as much capital as they do today, and this downside surprise of needing to raise capital in a crisis has been taken off the table.

Robert Reilly

executive
#77

As a function of the multiple for the industry and ourselves.

John McDonald

analyst
#78

Yes. Yes. I mean, I guess there's a fair argument back about there's still a lot of volatility. And we don't go to the level of raising capital, but there's still a lot of cyclicality in the earnings. But you could even argue that that's been smoothed out a bit.

William Demchak

executive
#79

Yes.

John McDonald

analyst
#80

Just a little near-term nitpick, you voluntarily halted share repurchases pending the deal close. And with that closing a month earlier, is it fair for us to think that you're back in buying at your own discretion now? Meaning if you feel like buying, you will and...

William Demchak

executive
#81

I think the right thought process to go through is we'll wait and see CCAR confirmation of our own assumptions on what our capital levels are, and then go through the ordinary course of getting back into the market on both.

John McDonald

analyst
#82

Okay. And then the other question that you get, Bill, is obviously additional M&A is another use of excess capital. If you do get through what you expect to be a relatively quick conversion, is additional M&A even on the radar at this point? Or would that be a distraction to the work of harvesting the opportunities at BBVA?

William Demchak

executive
#83

Well, first off, we're always in the market and have been -- I mean, you've seen us do small technology. We did -- we bought a payment company. We actually bought or assumed a mortgage operation, you might have seen the announcement from TIA. So we're always doing smaller things to add to the franchise. We would look at other bank opportunities at the right price. The problem is everything's gone from 1x tangible to -- on the smaller side banks are all north of 2. So there's really not a value opportunity to be able to do that. But things change. And we have the capacity mechanically to reload as soon as we move the data over.

John McDonald

analyst
#84

Got you. And you did indicate with the lift and shift strategy for the conversion, that you do feel like the degree of difficulty is something that's very doable for you guys and you expect a quick conversion. And I assume -- just remind folks about the kind of the timing of that.

William Demchak

executive
#85

We're targeting at this point Columbus Day weekend. It goes through -- John, if you think about the process and it's a lot more complicated than this, but we basically mapped their data to our data store, our central data warehouse, which then feeds our applications. We'll run 3 different mock conversions. We've already moved the data over and tested it. We'll now run 3 mock conversions. The only reason we might miss Columbus Day, we don't expect to, but would be with respect to client communications. There's regulatory, you sent letters out on what's going to happen to this step and the next thing. But at this point, we're on track. We run into very little problems. It should work. And so once we hit that day, everything's up and running as PNC. Employees are all trained. Employees are in the market. Teams are out. No more -- teams are already out, we've already figured most of this out. And we're going, so I'd...

Robert Reilly

executive
#86

So another way to say it, it was deliberately aggressive and we're tracking to that plan.

William Demchak

executive
#87

Yes.

John McDonald

analyst
#88

Okay. Fair enough.

William Demchak

executive
#89

Yes. I give the tech guys a weekend off and...

John McDonald

analyst
#90

And you've long been a proponent of technology investment, Bill, and you guys have successfully been working down expenses while investing in tech and kind of leveraging your platform. So I guess is it too simplistic for us to assume the low-hanging fruit is gone? Are there other areas where you're going to leverage technology to improve the cost to serve and overall efficiency of the platform over the next couple of years?

William Demchak

executive
#91

Okay. I think if you'd look at what's happened, and I was doing this the other day, our expenses have kind of -- they've gone up a little bit, not much over 4 or 5 years, Rob. Our headcount is actually flat. And inside of all that, we've kind of been adding -- we've been pulling costs out of branch infrastructure. We've been automating back office. We've been elevating the cost of technology run rate still on our equipment line. So we're shifting kind of out of personnel and headcount and physical space into an equipment run rate. And I think that trend continues. We continue to automate back office, continue to automate controls, audit functions, risk management functions through automated testing. We continue a lot of the technology investment. As we go forward, and Low Cash Mode is an example of this, is on what I'll call the middleware layer of API plug-and-play against systems that were designed cloud-ready, cloud-enabled and a data mark that is the one truth for the whole company. We spent a fortune on getting all of our data in one place to feed applications as opposed to all the applications holding their individual data. So that, in turn, allows us to be really fast in deploying new products. We can even deploy in a hurry.

John McDonald

analyst
#92

Yes. So on that subject, the topic of overdraft fees has come up quite a bit in the news the last few weeks. And PNC rolled out a product earlier this year called Low Cash Mode, you mentioned just now, which is specifically designed to help customers avoid that pain point. Bill, I know you're personally involved with this product. Maybe talk about why it's so important in your mind and why your technology might be different and differentiate what else is out there?

William Demchak

executive
#93

Yes. Thank you for the question. So overdraft has bugged me for the better part of 15 years. I mean I've driven our retail people crazy over just the structure of it. I mean we visibly saw that it was causing pain, the disadvantaged communities. But more importantly, it was causing pain because of confusion. Banking in a batch process mode, people didn't actually know what they had in their account, and they'd get into an overdraft situation and then it would grind on and get worse and they'd ultimately be charged off. And it -- to fix that, so we've been working at this for a bunch of years. But to fix that, we had to create a real-time world, not a batch processing world that everybody else runs on, core systems on mainframe. But a real-time world where, in the moment, you actually knew exactly what was going on in your account. And once we had the real-time world, we could then communicate with clients and say, hey, this is happening. You set your threshold. Your balances here, you get a notice. Hey, you overdraft-ed, now you have a clock, it's real time. You can cure it. You've got 2 days to go to deposit money, move money, do whatever you want. Or, and this is something that nobody else has because it's real time, we literally can show you everything that's sitting to be cleared in your account and just swipe left or swipe right and say, you know what, I'm not going to pay that one. I'm going to sit on that one. And so I don't go negative. Or, and this is missing from the whole dialogue on overdraft, you might choose -- overdraft actually has utility. If the choice is I'm going to miss my mortgage payment or I'm going to pay overdraft, I'm going to pay that one. Because I don't want the mark of my credit score and I'll probably have a bigger fee from the mortgage company than I will on this overdraft. We can -- we have products that just say no overdraft at all, return all the items. And that's what most of the -- if you saw the hearings, they were questioning Charlie on, hey, why doesn't everybody want that product, the no overdraft product? Well, the answer is sometimes overdraft has utility. If you return everything, you get a lot of bad outcomes. So this is very unique. And it's all based off a notion that we know in the moment and our clients know in the moment, what's happening in their account and we give them payment control. The final thing I'll just let your mind wander on, overdraft. So low cash mode is relevant to maybe 20% of our clients. Think how relevant that payment control function is with different use cases for all of our markets. And you will see us be creative around that space.

John McDonald

analyst
#94

Yes. And leveraging that real time versus batch informational advantage, yes.

William Demchak

executive
#95

Yes.

Robert Reilly

executive
#96

Well, it's just a different altitude, John, that we talked about it. It's just a great example of technology, advanced technology now being applied, put in the customers' hands, to do away with something that we want to get [ over with ]. I think that's a great point, Bill, in terms of there is utility to overdraft fees that are properly applied. What always made us uncomfortable was that got you piece, which we didn't intend to do, the customer didn't intend to do. And this solves that through this advanced technology.

William Demchak

executive
#97

Yes.

John McDonald

analyst
#98

But giving people choice and real-time info.

William Demchak

executive
#99

And time. And time. I thought this was coming in. It didn't show up, okay, I'll go deposit money and I'm going to -- yes.

John McDonald

analyst
#100

Great. That's super helpful. Bill, I wanted to ask you about PNC's business mix and you think about the franchise over time. The BBVA acquisition gives you runway for growth and efficiency, but it doesn't dramatically alter your business mix. And on the lending side, PNC is still very skewed to commercial banking. And in the past, you've talked about wanting to grow the consumer and whether it's auto, card, mortgage and balance out the SKU. Where do you stand on that now? Is that still kind of a longer-term goal? And is that something that's doable organically?

William Demchak

executive
#101

Yes. It's -- I mean, just a law of numbers. We can't balance the SKU through growth in consumer on our own. I point back when we say, we need to fixed consumer, which we didn't have enough the wallet share of our existing clients in consumer finance or as much of the wallet share as we should. And we've changed a lot of that trajectory. I think, Rob, on ALCO, the other day, I heard that we originated more in total consumer across all products, I don't know if it was for a month or a quarter, than we ever have in our history. So we're making...

Robert Reilly

executive
#102

For the month [indiscernible].

William Demchak

executive
#103

Yes. Well, I -- whatever it was. But the point is that from where we came from a bunch of years ago, deployment of complete new systems and home equity and mortgage, online applications, instant approval, all of that stuff has made a real difference the way we go to market. So we're going to grow that book through time. The problem is it's -- whatever is the size of the C&I book, it's never going to grow to be the size of the C&I book unless they buy -- unless we buy a consumer finance company, which really doesn't excite me. The other real important part, just to -- our C&IB business is the earnings engine for this company. It has a phenomenal return on capital. What it doesn't do is give us an outstanding efficiency ratio because the yield, our earning asset yield is lower than people who have consumer finance books. That's all optics. It has nothing to do with the long-term growth trajectory or return on tangible equity that we can provide for our shareholders.

John McDonald

analyst
#104

Yes. We've got time for 1 or 2 more questions. I've got 1 or 2 in the queue here. Bill, I wanted to ask you one on the ESG front. It seems that climate risk is increasingly a focus of bank management teams and regulators as well. Maybe you could just talk about where you think the industry is today, where it lags and what we should expect on the next couple of years on climate specifically.

William Demchak

executive
#105

I don't know where it goes, John. I would tell you that PNC is a company -- we've been at this for a number of years. So our internal risk metrics, reporting metrics, screens for not just environmental but reputational and other issues when we underwrite credit are very advanced, and we report on that. I suspect we're going to get some sort of formal reporting requirements coming out of various regulators, which in the end will be fine by us I think smaller institutions really struggle because this is a big cost. And so I don't know exactly what the regulators are going to do because they're cognizant of the fact that they don't want to really pass a rule that smaller banks just simply can't actually [ do ]. So I'm not sure where it goes.

John McDonald

analyst
#106

Got it. There's another question that gets back to the excess capital question and just with you ending the deal with a fair amount above your target. Is there any kind of time frame over which you look to manage your excess capital down? And what's the governor or limit on how quickly you can do that? Is it just opportunities in pricing and things like that? That's kind of the essence of the question.

William Demchak

executive
#107

Yes. I mean we have no answer to that. I would tell you that every time we submit a CCAR plan, we basically assume we're going to work our way down towards our target. And then we always outearn our assumptions and end up straight back where we started. So I don't know.

Robert Reilly

executive
#108

Which isn't the worst, which isn't the worst. Which isn't the worst, actually.

William Demchak

executive
#109

It's not a bad thing.

Robert Reilly

executive
#110

Right.

John McDonald

analyst
#111

The last one here, Bill, is just thinking back to technology. Investors have trouble sizing up and comparing banks' tech platforms, who's ahead of the curve, who's behind. So if you're outsider, what metrics or signs would you be looking at to size up which banks are kind of on the front end of the tech curve and who might be falling behind?

William Demchak

executive
#112

I don't know the answer to that because I've heard so much BS across the industry on who's doing what. And I don't know how -- I can't tell. I rely sometimes on internal -- I'll talk to our tech people and all their buddies at different banks to see who's working on what. Look, I think some simple and basic questions, are people cloud-enabled, either internal or external. That means are there applications capable of running on cloud? Are they -- have they moved all of their applications to be API ready so you can plug and play in the development of products? Simple question, how many data centers do you have? And if you've got 42 data centers, you get a problem. And then ultimately, it's going to show up in market share and client wins and revenue. That's why we're doing it. There's other things we look at. What's it called, Rob, the bit-point score?

Robert Reilly

executive
#113

Yes.

William Demchak

executive
#114

There's cyber scores out there so you can get some sense as to where people are on cyber. But it's tough. I -- we all have fancy widgets in our own little spaces and the front ends all look cool. I think what's really going to start to show up, though, is the impact to the back end. The automation of the back office, real-time environments, not just for consumers but for corporates. Real-time payment capability, payment engine capability, information capability, all of that stuff is going to start to show up and drive market share and revenues, and it's going to play out over time.

John McDonald

analyst
#115

Got you. That's helpful. And we're out of time. We appreciate you guys joining us today, and we wish you luck. And we hope to be back next year.

William Demchak

executive
#116

Thanks, John.

Robert Reilly

executive
#117

Thanks, John.

John McDonald

analyst
#118

Thanks very much.

Robert Reilly

executive
#119

Bye-bye.

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