Truist Financial Corporation (TFC) Earnings Call Transcript & Summary

May 31, 2023

New York Stock Exchange US Financials Banks conference_presentation 47 min

Earnings Call Speaker Segments

John McDonald

analyst
#1

Okay. Thanks, everyone. I think we're ready to go. We're live here. Very happy to continue with Truist Financial. We've got Chairman and CEO, Bill Rogers. Bill, thanks for coming back and joining us again this year.

William Rogers

executive
#2

John, great to be back. Great to be back in person.

John McDonald

analyst
#3

Happy to have you.

John McDonald

analyst
#4

So talk about the journey that you've been on since the merger, entering 2023, your focus really emphasized pivoting from integration to operating. You also cited goals of better PPNR growth, better operating leverage. Talk about how that continues to be the focus and how that's marrying what's probably turning into a tougher operating environment?

William Rogers

executive
#5

Yes. It is against a backdrop of a tougher operating environment. But we also have this tailwind of our own, so I call it sort of the Truist tailwind of the shift that you note of going from integrating to operating. So we spent 3 years merging our 2 companies, I would say, very successfully. And we're very conscious during that merger process to be focused on integrating and making sure that we had great client experience, we had really great teammate loyalty. We're building a foundation of purpose so all the cultural components we're building as that foundation. But we're very conscious to say, let's not make a big strategic shift decision in the middle of merging the 2 companies. Well, now we're through that phase. So we're through the integrated phase. We felt really good about that. We felt good about the progress that we made. We did it under incredible environment of a pandemic PPP loans, all the things that were associated with that, and now we're in this operate mode. And it's -- you can just feel the pivot from our team. So universal focus on client, universal focus on great experience, universal focus on hiring, retaining really great teammates. And that top of the funnel part is really starting to come together. I mean we see it in a whole bunch of different things. When we look at our batch productivity, it's probably one of our really good examples. So branch productivity is up just under 20%. So again, so the same teammates, but being able to take that focus almost 0.5 million hours of training and shift all that focus to operating and doing great work for our clients. And that generates net new accounts and that sort of continued through that process. Our wealth business, net new asset flows, continuing our commercial teams, the top of the funnel of what they're putting in, in terms of their dialogue and relationships with clients or 2 and 3x what they were before. So all that activity from operating is really starting to happen. But to your point, it gets now a tougher backdrop. So I'm really, really confident in the long-term component of that, but it's just harder to see now because you got a little more headwind.

John McDonald

analyst
#6

Sure. So again, with the smoke cleared, you also have the time to look at some other things that you didn't why you're integrating. So you talked about taking a look at some of the businesses, exiting, consolidating simplifying some areas, including parts of sales and trading, LightStream, mortgage. where are you in the process? Is there more to look at? Do you like the business mix? Is it pruning?

William Rogers

executive
#7

Yes. I mean I think to the point of everything is on the table. We've integrated 2 great companies and then we want to operate a really great company and optimize around the current environment, optimize around our capital level, optimize around our opportunity. And so you cited a couple of examples. Sales and trading was a really, really good example of -- we had a smaller business that was focused on sort of SBA trading. It was focused on helping smaller banks. And for us, it just didn't fit into our overall strategy of where we were going. So it was a good business, but it didn't fit in that strategy. So we said, let's -- that's the business that we don't want to be in. And from an efficiency standpoint, that really improves our efficiency ratio, a really, really high efficiency business, and not one, that's part of our core strategy. LightStream, I think you mentioned always a really, really good example. So LightStream came together from a heritage perspective because we wanted to have more consumer loan activity and created this completely digital model, mainly outside of the franchise model. Really successful, really high net promotor scores, really good credit experience. And so now in this operate framework, while we already because of the merger, have a really good consumer business. We said, wait a minute, why are we not doing that for our own clients. Why are we not -- so we said let's take LightStream and sort of reshift it, let's turn it around. Let's carry a Truist brand. We don't need to support another brand. The there's expense associate with that. Let's turn it around, let's make the Truist business, we'll bring that platform really great consumer loan platform, make that the platform for consumer lending for Truist now and offer it primarily to our client base. So today, it's probably low 20s sort of our client base go in the future, it will be high 70s and 80s and the other part of the business be reserved for helping our corporate clients and helping partnerships and those type of things. So those are just 2 examples. And there are others that sit in there, LightStream and sales and trading are both are effective in this play but also big time efficiency play. And we'll look at other businesses in that regard of what fits in the new model and given the current environment, we're going to need to be more efficient. And we're going to need to look for more opportunities that create that. And the good news is they're sitting in front of us and while they may have been on a longer time period, we're going to shorten that time better and get those efficiencies sooner.

John McDonald

analyst
#8

Yes. What's your mindset, if we think about some of the pressures in the top line, what's your mindset around loan growth right now? Are you being more defensive given capital recessionary concerns? And -- or are you trying to gain share still?

William Rogers

executive
#9

Yes. I might say rather than defensive, I'd say, judicious. So we're being really smart about loan growth. I don't -- we're not going to use loan growth as a measure of -- sort of as an absolute -- exactly. That's what we're going to really look at what we talked about in the introduction, where we look at PPNR growth and has low volatility and represents our markets and loans will be one of the ways that we achieve that and loans that have higher returns, loans that have multiple parts of the relationship, loans that fit that strategic balance that we're talking about. So we're being more judicious. We're being more careful with RWA. Things that are core to our business, things that are core clients, things are primacy related. We're being appropriately responsive to the market, the entire opportunity, things like correspondent and some of the auto non-client related businesses, we're letting those come down actually maybe in some cases, pretty significantly. So overall loan growth, I think, will be today sort of flattish, but the shift is actually happening in terms of where we want to emphasize.

John McDonald

analyst
#10

Yes. And I think you've mentioned you've seen this industry-wide that banks are a little bit more conservation more building capital and there's a supply pullback going on as well as maybe a little bit of a demand pullback on loan demand as well?

William Rogers

executive
#11

I think both things are happening. They're both related. So we are seeing a little bit of a demand pull back I think given the markets we serve, I think we're probably seeing less. But clearly, things feel a little bit differently today than they even did 90 days ago. We're start to see a little more cautious from our clients. That capital project might get delayed until a little uncertainty clears and what they're doing, maybe not off the shelf, but may get delayed. And then we're starting to see some wider spreads. And I wouldn't have said that 60 days ago. So just within the last sort of after the first quarter, we're starting to see related to actually just what we said, it's simple supply and demand, we're actually starting to see some spread widening, which will be -- which would be good for the industry.

John McDonald

analyst
#12

Sure. I mean there's not a lot of new loan growth that helps on renewals...

William Rogers

executive
#13

100% helps on renewals. And we're and I think others are being more conscious with our clients, and we're not excited about being on the right side, tail end of a deal, if we have the capabilities and the strength and the prowess and the products to be on the left side and the profitability and the relationships that go along with that. And we're going to be more demanding about where we position ourselves and how we get paid.

John McDonald

analyst
#14

How about on the deposit side? How are deposits trending so far in the second quarter? And what's your outlook for the remainder of the year with QT and anything else going on?

William Rogers

executive
#15

Yes. Let's do that and sort of an overlay because I think what really important is deposits are coming down because of QT. I mean I think that's sort of a natural evolution. I think people have sort of gotten caught up and having such a really high beta attached to deposit flows without understanding just the nature of deposits and the system are going to come down gradually because of QT. Our deposits right now are down probably a little under 2% really related almost exclusively to tax. We have a lot of commercial individual clients that have the tax payments. So you just always see that blip this time of the year. And then I think from then on, ours will reflect over where QT is. So we're not looking to bucked the trend necessarily because you've got to pay a lot of price to do that. And I don't think we'll be below the trend because I think our franchise doesn't want that. I think the strength of our franchise versus so probably reflect more where QT is.

John McDonald

analyst
#16

Yes. your point is that this is normal or expected cyclical behavior where QT is going...

William Rogers

executive
#17

It is,100%.

John McDonald

analyst
#18

Pandemic deposits are coming out. Yes. So on that topic, how about betas and what we're seeing in terms of DDA mix. What are you seeing there? And what do you expect?

William Rogers

executive
#19

Yes. Deposit betas are a little higher than we had anticipated at this time. So our spot beta is somewhere in the 43 or-so percent. It's a little bit higher than we probably thought we'd be at this particular juncture. I think that's probably pretty common. I think beta has all normalized somewhere in that mid- to high 40s kind of range. I think the commercial corporate and wealth side are sort of playing themselves out. We're sort of now in the -- in the consumer side. Our business is really diverse. Our consumer balances are low. I think clients will keep more liquidity. So there's a little bit of a buffer in that. And then you asked a little bit about DDA balances. We're in sort of that low 30s, and I think we'll be, I think, it will level out in sort of the mid- to high 20s, somewhere in that range. I fundamentally believe in talking to a lot of clients, both individual clients, small businesses, in particular, and commercial and corporates. People are going to keep more liquidity and I just fundamentally believe that. I mean the people came through the financial crisis or sort of seeing the volatility today. So I don't think, and I could be wrong, I don't think we're going to get back in sort of that teens level. I think there's going to be some additional level of liquidity that clients want to retain and flexibility. And I think that shows up in DDA.

John McDonald

analyst
#20

Yes. Yes, because there is a concern that the last time rates were this high, we saw a DDA more like 15%, today we're 25% to 30%. And -- so maybe people keep more cash around.

William Rogers

executive
#21

Well, yes, I think people keep more cash around. And then the other factor on that, John, is the amount of services now that commercial and small business clients have that they support with DDA and for us -- 100%. So the whole ECR component is a much higher penetration today than it was before, particularly for our portfolio. So that's another buffer sort of spin against the deposit.

John McDonald

analyst
#22

Well, we may not need to go back to mid 2000.

William Rogers

executive
#23

Yes.

John McDonald

analyst
#24

How about on the Investment bank front? What -- obviously, things are slow in terms of the industry, what are you seeing so far in the second quarter? And as you look through the rest of the year, what kind of year are you planning for investment banking?

William Rogers

executive
#25

Well, yes, I mean, if we look at the -- so maybe sort of a couple of different variables. So if we look at the second quarter just sort of on an absolute basis relative to the first quarter, I would suspect will down slightly. And the reason to sort of hesitate a little bit is it's really episodic to almost week to week. So when this week ends, let's assume this week, knock on wood, if we've got it somewhere around here, with a positive outcome on the debt saline, I think markets are going to open for a period of time. And so I think this is the kind of crazy market we're in, that they're open for days and weeks and then slower for others. So -- but I think overall, probably will be a little bit lower in the second quarter versus first quarter. But that's against a backdrop, I don't think our business has ever been stronger in terms of the talent that we've acquired in our business, the capabilities that we have, what I see, not only coming out of the pipeline for the investment banking business as a whole, but more importantly, that supply that comes from our commercial business. I mean just -- I'll just take one example. So the dialogues that we're having with our commercial clients about business transition. So they're going to do something with their businesses. Today, that number of things and things on the top of the funnel is 3x what it was a year ago. So our back to our operate. We're really in front of clients and we're really in front of clients talking not about our systems converging and let us help you and let us get you on the new platform, it's about what are you thinking about with your business. What are you thinking about long term. How can we help you. Let's introduce our specialist in these areas. So that long-term funnel, and it may not be a quarter funnel, but that long-term funnel in the operator is really, really filling up and filling up great. And the dialogue and the culture that we've created with our investment bank and our core community banking business is just really, really, really strong.

John McDonald

analyst
#26

So shift gear and let's go back to expenses. You mentioned there's opportunity to do on expenses efficiency. On the one hand, top of the house, you've got a strong relative efficiency ratio of 56% ex insurance 53%. On the other hand, there's been some shareholder frustration with -- through the integration with elevated merger costs, op losses and restructuring charges. What's your mindset now about cleaning up the expense base? And what you can do kind of post integration?

William Rogers

executive
#27

Yes. I think as you mentioned and the most important thing, we're committed. I think our model really allows us is to be a whatever I call it top quartile, sort of efficient company. And I think that should be expectation. That being said, I think relative to all the things you just talked about, sort of the merger itself was more expensive than we anticipated. So we carried some more cost of that. As we shift into operate, it's not only about more efficiency on the things that we talked about on the revenue side and the opportunity there. It's also about streamlining our businesses. And we use LightStream as an example. So I think about the cost of branding another brand. Think about the cost of keeping 2 consumer platforms versus 1 consumer platform, thinking about the marketing cost of being external versus the market cost being internal. We have those examples and lots of our other businesses. And in fairness in given where the market is today, we probably had more of those on a multi-quarter year kind of platform, I'm accelerating that event. So we're going to probably take a little more strategic risk, but because I think we need to achieve some of those efficiencies faster. So maybe hand on the wheel in term of the -- shoulder of the wheel in terms of just putting a little more intensity around those opportunities. And we -- you saw those in sales and trading, then LightStream and mortgage and some other examples.

John McDonald

analyst
#28

Stepping up the timing.

William Rogers

executive
#29

Stepping up the timing, the environment is different. And so our revenue trajectory will be I'm really confident in the long-term revenue trajectory, but it's going to be -- it's going to have a little more of an upward trend and slower upward trend than we anticipated just 6 months ago.

John McDonald

analyst
#30

Yes, yes, yes. And I know you were shooting for a positive operating leverage this year, it was a line of scrimmage call and sounds like that gets tougher, so you'll hit the defense level.

William Rogers

executive
#31

Yes. Yes, the short-term borrow that gets tougher. There's just no doubt about it. I mean the slope has increased pretty significantly. The commitment to long term to positive operating leverage, just no backing down on that. I mean I think our business model really, really, really affords that. That's going to come at a different pace. And to the point you made is if the revenue slides are a little bit NII and all the pressure that we're receiving there from interest rates, we're going to have to pull some of the expense opportunities forward a bit to try to get that more in balance. That won't happen on a quarter-to-quarter basis, but will allow us to be at that really sort of top quartile efficiency as a company long term.

John McDonald

analyst
#32

Yes. And are you kind of thinking of save $1 and reinvest half of it...

William Rogers

executive
#33

There is a reinvestment opportunity that exists. And yes, there is always a concept of save $1, reinvest a $0.25, reinvest $0.50 or whatever it may be. It will be dependent on different opportunities. But yes, we still see those investment opportunities. And they also perpetuate more efficiency and more opportunities. So if we've just invested in very sophisticated data and analytics on pricing, both on the commercial and the individual side. And we're just seeing the impact of that sort of immediately. So instead of what you traditionally do in a bank when rising rates is you tend to reprice the whole back book, and that's a really tough thing to overcome. Today, we can be really, really selective and work with individual clients, both new clients and existing clients and really identify exactly what we should do with each of them. The teammates have really adopted this kind of new technology, but that was an investment opportunity that I think will achieve a lot of efficiency.

John McDonald

analyst
#34

Shifting gears and talking about capital. That's been a big investor focus on capital ratios for all banks. How are you thinking about your capital trajectory here in preparation for what's likely to be some new capital rules and a tougher environment?

William Rogers

executive
#35

Yes. I mean, John, we're in a build capital mode. Something I think that's -- we're on a flight path and building capital where that flight path stops. I'm not exactly sure. But we're going to be in a build mode until we have more information, more certainty about where that goes. And we have some natural components of our build capacity because of, as you mentioned, because of the merger costs that sort of come off the back end, we build about 25 basis points of sort of organic capital quarter take the dividend off, which we're going to be focused on the dividend. And then you're sort of that somewhere around 15 to 20 basis points. And then if you put the -- so we have this organic component, and we're just going to continue to do that. We're going to continue to sort of build capital in that component. We have this unique capacity to build at a little faster pace, until we sort of figure out where the -- where things level out.

John McDonald

analyst
#36

And you feel like you do have time on your side that the regulators are going to pace things in. So there's not a urgency to you can build organically and so this naturally.

William Rogers

executive
#37

I do think that. I mean in both public and private conversations with what regulators have stated and in private conversations that we've had. There's no desire to shock a system that doesn't need a shock. Now, that being said, I think things that will translate the capital, I think banks ourselves will have an AOCI component of some type. I don't know how that will be tailored. I don't know when that will come into play -- sort of on the record as multiyear kind of go through an ANPR process. You've got to go through [indiscernible]. So I think we're looking at multiyear sort of adoption rate. At the same time, where -- ours is coming down to 7.5 basis points a quarter. So you sort of see a meeting spot there that I think levels out without some dramatic shift in capital. So I'm actually more confident that the runway exists for the industry and particularly for Truist.

John McDonald

analyst
#38

And then in terms of the dividend, how are you thinking about kind of narrowing this growth of capital with maintaining the dividend? And I guess there's also an interest in having some annual growth each year? How do you balance all those?

William Rogers

executive
#39

Yes. I mean the dividend spend is, I would say, maybe not uniquely, but really important to Truist. I mean we have not only an institutional share base. We've got a good retail share base dividend, it has always been really, really important. We have a very strong dividend yield right now, not in the way that you achieved that a really strong dividend. We've really talked about our capital utilization, I think, very consistently that the first place we're going to invest capital is in the growth of our business and our markets and our opportunities, everything that's within sort of the Truist umbrella. But then the second and closely tight is dividend. And then behind that is M&A. And then share repurchase today is sort of way below that because we're going to be in this crescent. So dividend is really important in terms of maintaining a strong dividend and a really good dividend yield and good return for our stakeholders.

John McDonald

analyst
#40

Sure. The securities portfolio has been an overhang on the stock. I know you get a lot of questions about that, and there's no easy answer there. But have you thought any differently about restructuring or hedging? Or is that not really economical and you have time to wait it out and have it burn down?

William Rogers

executive
#41

I think the 2 questions are 100% correlated, right? So today, I think everything being consistent with what we know now and the time frames that these things come in. The best thing for our shareholders is to let it burn down. Not to do an immediate shock, not to one either take a loss and put us sort of behind in capital which we wouldn't want to be. Or to leverage other assets like our insurance business and whatever to accomplish that. So our strategy today is to let that burn off. I think that's the best long-term strategy. But if for some unforeseen reason, things change really quickly. We have a unique capacity in that we've got this strategic and financial flexibility with our insurance business. So that's not anticipated. So I think we've got this long trajectory. I think we have a chance for these things to meet actually sort of in a perfect combination. But we have another option and another opportunity if that -- if things change for some reason that I can't anticipate right now.

John McDonald

analyst
#42

Yes. Yes. So let's talk a little bit about your insurance business, an important part of the franchise, obviously. Just fundamentally, organic growth was solid in the first quarter. It did slow a bit. Is that kind of a new pace of growth for Truist? Or do you see growth potentially accelerating later in the year in terms of revenue growth and business growth?

William Rogers

executive
#43

No, I think -- well, first of all, let me say one of the really positive for me at this merger was getting to understand and invest and learn about our insurance business. I mean I think it's extremely well run. I mean we have a great consistent leadership team that's been there a long time. 100 acquisitions over time. I think we've done about 10 acquisitions, it's Truist. So just incredible disciplines in watching the team and how they evaluate acquisitions and how they feel about capital and how they think about dilution, how they think about the positive parts of the business. And then the positive contribution it makes for our clients. So to be able to talk to our clients about overall risk management. So not only we have previously talked about interest rate risk management and their balance sheet risk management. Now we're able to sort of bring the insurance component into it. That's a really incredible conversation to have with a CFO or a business owner and be able to look at the whole opportunity. And we've got a lot of specialties in that business that line up with specialties that we have. So not only been able to say, hey, we know a lot about your industry, but we know specifically about those components. So when we think about the growth of the insurance business, I think we are starting to see accelerate. I mean, we sort of said we'd be more in the single-digit kind of range. We're sort of in the mid-single digits. So through this part of the quarter, we're starting to see some of that some of that momentum. In the second quarter, you see all the repricing that comes from the P&C business. Our business is about 70% or so of P&C. So you start to see some of that momentum. So I actually feel good about that organic opportunity growth in the insurance business and the positioning that we put in place for the inorganic growth of the business. So bringing in a partner, creating the sort of a separate currency for insurances, I mean we're 2 minutes into this. But I mean it's really had all the impact that we want to have. I mean the M&A opportunities that are coming to us be as, hey, we're really interested in this. This is really fascinating. We have a currency to join. The teammates that we're able to retain and an acquirer because we've got this currency and we've got this highlight on the insurance business. And then Stone Point has just been a fantastic partner. I mean sort of like 2 minutes into it, I mean, just a great partner in terms of helping us think strategically in efficiency and they bring a lot of knowledge of the business.

John McDonald

analyst
#44

So I know you get a lot of questions about kind of the optionality that this sale of a partial stake gives you. So one of them is to kind of play offense in terms of or taking in acquisitions that are bigger than you used to do and you're using a higher currency, you talk to that a little bit about how this gives you some offensive opportunity, both organic and inorganic.

William Rogers

executive
#45

Yes. I mean, John, as you pointed out, I mean, the reason for doing this was to create strategic and financial flexibility. 20% was that -- there was no magic -- 20 -- could have been 10%, it could have been 25%. I was just actually create the -- cut the currency and the relationship and the opportunity. And as you pointed out, the premise was, just like we've seen consolidation in the banking business. You're seeing a lot of consolidation in insurance business. But some of the same reasons, scale, technology investments and all those things. Others are driven by other factors in the insurance business. High rates and -- higher rates on their own PE firms, so they may be hitting some sort of tipping point of evaluation. But the point is it's consolidating as well. And what we want to make sure, of course, we didn't know where we'd be right now. But what we want to make sure is that we always have the capital flexibility. So we can do a lot of little deals. We can continue to take the dilution. They're all on J curves. So if you take the new J curve, another J curve is coming out of its bottom, and it's funding that from a diluted standpoint, but it would have been hard to do a really large deal because that's a significant dilutive impact for overall Truist. And today, that would even be more accentuated. So the importance of having created that is even more important today in terms of that flexibility.

John McDonald

analyst
#46

And you mentioned before, it does offer you if you needed it, the opportunity to raise capital for defensive reasons or just to have more capital as a bank. And I guess, how would you look at that trade-off of kind of giving away some of the insurance earnings, which are a nice diversified source earnings for you?

William Rogers

executive
#47

Yes. I mean let's take it to the first one first in terms of growing the insurance business. We're totally happy in having a large earns business in which we have a smaller share that's going to grow disproportionately faster. So totally comfortable with that as a premise. The opportunity to also raise capital at 25x to help support the bank is that's not something that we anticipate. I mean, we don't -- we're not in that we have to go raise capital. We're building capital organically. I think we've got a good flight path. I think we've got a good time line. But having an emergency sitting out there, if something happened from an unforeseen category, then that could be available to us. But that's not something that's sort of in our -- that's not front and center, that's sitting in the back in the emergency room.

John McDonald

analyst
#48

Yes. And I guess the final question is, would you ever consider a sale or IPO of the entire business. And I know you are doing some preparations to scale up this kind of separation, so you can take advantage of optionality. Maybe just talk a little bit about that? And then also, would you ever consider the whole kind of IPO of sales?

William Rogers

executive
#49

Yes. I mean part of the premise of bringing a minority partner in is to also create the separation. And to create the separation primarily from a currency standpoint. So think about sort of separate audit, separate HR functions, separate technology function. Today, we have a service agreement. So the insurance company has a service agreement with the bank, what we want to migrate to is it has its own infrastructure. So it's just clean and it's clean in terms of the currency. I think that helps from M&A. I think that helps from a valuation standpoint, as we're thinking about how individuals over time can develop value from the insurance business. So we're creating that separation investment. And that's a multiyear process. That doesn't happen overnight. And then what we might do in the future is just, again, all about strategic and financial flexibility. An IPO is not in the short term spectrum of where we are. But if that were part of a much larger acquisition as that were part of developing a really, really great value for Truist shareholders, and that might be something we'd contemplate. You have to give minority shareholder the opportunity to create liquidity. So -- but that's flexible. There's an IPO opportunity, but Truist could also buy back the shares. So if you just create this financial flexibility. So it's not something that's off the table, but it's not something we're currently contemplating, but we want to create this strategic and financial flexibility, if and when that was a good opportunity and possibility for our shareholders.

John McDonald

analyst
#50

Yes. And having the separate financials and everything else just helps them to what degree of...

William Rogers

executive
#51

It creates the platform such that you're not trying to do that in an emergency. And then that's always harder to do.

John McDonald

analyst
#52

Yes. Can you talk a little bit about the environment for credit quality. It seems that metrics are still pretty good across the banking industry, but there's obviously lots of things to worry about. Maybe just start off with commercial real estate and office is the area, obviously, of most concern. It's not a -- office is not a big exposure for Truist, but maybe you can give us a little perspective on how you see office playing out? And what kind of loss content you might see in the industry?

William Rogers

executive
#53

Yes. I mean, as you noted, office is not a big exposure for us. That was one of the decisions and integrate, for example, as we said that we're actually not going to put our foot on the accelerator on real estate, we're just going to integrate what we have and actually sort of net reduced to what we had from a total exposure standpoint. But I do think office is going to see some stress. So I think we're going to see some stress in office. And I think it's going to be a little more idiosyncratic to markets and class of offices. So -- some -- there are some large urban markets, I think, there are going to be really tough and really tough for a long time. And tough in both A, B and C food groups within that real estate. I think in the markets in our business is about 75% of our business is in our markets. It's about $5 billion, and it runs off about $1 billion a year. So we've got some good time lines to think through that. And then in better markets, I still think you're going to see some stress in BMC properties. And I think it will be idiosyncratic. You'll have certain cities that are going to have more stress than others. Certain building properties that are going to have more stress than others. But I do think we're in for a bit of -- a little bit of a bumpy ride on overall office.

John McDonald

analyst
#54

Pretty manageable for banks as a whole...

William Rogers

executive
#55

I think so because what we talked about, I mean, because most banks don't have a really large exposure in office and most of it has a longer tail to it. Again, something could dramatically happen to change that scenario. But I think -- and particularly for us, I mean, even in the most dramatic scenarios, we still have -- it's over a multiyear basis, and it's highly, highly diversified.

John McDonald

analyst
#56

In terms of other areas of credit you're thinking about and how are you feeling maybe about the consumer?

William Rogers

executive
#57

Yes. It's interesting on the -- and to your earlier part of this question is, you don't see a lot of stress in the system today. CRE office is sort of other example, we're 35% or so classified, you see a little more stress there. But in the rest of the commercial system and the corporate system, we're just not experiencing a lot of that. That's not to say we're not worried, that's not say we're not talking a lot of clients, that's not to say certain businesses are doing better than others, certain markets better than others. But the overall credit quality is still relatively strong because they entered into this, they were stronger, back to my earlier comment, they entered into it with more liquidity. I think business centers are more conservative than they were precrisis. So they haven't acceptance for the lot on the leverage and they've been anticipating and they are diversifying their own businesses. And then on the consumer side, a little bit of a similar is the consumer entered into this with a lot more cash, a lot more liquidity. Some of that was supplied into the system. So the consumer overall is holding up pretty well. You're starting to see a little stress in the subprime side. You've seen that from some of the other companies that have bigger subprime portfolios. We don't have much of a subprime portfolio. And then you start to see a little more stress and lower-income clients. I think maybe $50,000 and below in income. They're starting to see a little more stress starting to feel the liquidity from stimulus, that's coming off a little bit. That's coming off faster than the rest of the portfolio, a matter of fact, disproportionately faster. So you could see out in the next couple of quarters that, that consumer is going to feel a little more stress. But even saying that, and that will manifest itself in some more delinquencies, but the loss content, today, I'm a little more optimistic about because of employment. So the loss content really comes with -- is more correlated to employment than anything else. More correlated than FICO scores or LTVs or those things, it's really highly correlated to, I have a job in the family or 2 jobs in the family and being able to sustain that.

John McDonald

analyst
#58

Yes. Just want to circle back on the regulatory front. Are you expecting to have to have some TLAC debt phased in over the next couple of years. Just talk about how manageable that feels in the case of what you would have been issuing otherwise?

William Rogers

executive
#59

Yes. I mean I think in the battles, win and lost post SVB, I mean, TLAC is coming to banks of our size. And I don't know where that line will be below, but I'm 100% sure that TLAC will be part of our place. Whether it's tailored or not, I don't know. There are lots of good conversations about that. I think more a holding company and bank versus just holding companies. So I think that will be -- if that's tailoring, I think that will be a component. For us, if I look at sort of hypothetical what that might be and then look at our regular way issuing and if you assume some time line so you've seen some multiyear time line, we cover really the bulk of that sort of from regular way issuing. It will be a little more expensive. We'll carry a little more debt than we would have otherwise. But I see that as absorption challenge that's not the high bar that everybody was worried about.

John McDonald

analyst
#60

Yes. And you put that all together on the regulatory side and how things change, when you think about ROEs for the industry and banks of your size. Do you expect that we'll see some degradation of ROE over time with higher capital and liquidity rules?

William Rogers

executive
#61

Yes. I mean I think you have to, right? So I mean we're -- to the point we started this conversation, I mean we're in a bit of a capital build mode. We'll operate at a higher capital level, not -- we'll have to get where that's going to be, but it will be higher than where it is today. And so you'll see some pullback in ROEs. I think the construct of our business, the diversity of our business model, the lower risk model we run, I still think we should be able to be top quartile kind of return. So it's an absolute and a relative game all the time. You've got to run your business on an absolute basis, but you're measured against a relative basis. And I think we'll be relatively well positioned on that going forward, given, again, markets we're in, the diversity of our business model. And so our ability to maximize the amount of capital that we'll be requiring to hold.

John McDonald

analyst
#62

Yes. So we've covered a lot of ground. We talked about near-term trends. I just wanted to give you a chance, are there any other thoughts you wanted to share about the near-term environment or updates on your outlook for the second quarter or your goals for the year?

William Rogers

executive
#63

Yes. I think the near-term environment and we've talked a little bit about this. It has a lot of pluses and minuses. It's got a lot of give and takes. There's a lot of uncertainty. I was talking to our commercial team yesterday, and we were having this conversation where our production levels are down. So we see that and some of that is self-induced if we think about production as loans. But our near-term pipeline is high, is up. So that's a bit of a dichotomy of we see some slowing, but sort of the near-term part of processing through looks relatively positive. I'm -- if we think about sort of overall think about in the bucket of revenue, we probably thought we'd be a little flattish on revenue, probably a little bit down. Yes. And just because of all of the things we talked about, capital markets a little more uncertain than it was. NII and deposit beta has been a little bit higher. It doesn't change my -- that's a quarter issue, it doesn't change my perspective on the opportunity on the long term and sort of where we are and the ability to generate above normal PPNR growth over the long haul. But things are slower. I mean, you can clearly feel in the last 30 days, things are a little bit slower than they were at the end of the first quarter. But not stopped, if that makes sense. And again, I think our relativity is -- and I think because of all the positives and migration, all the things that are happening in our markets, I think will be relatively stronger as it relates to that slowdown.

John McDonald

analyst
#64

Yes. Yes. And like you mentioned before, the operating leverage goal for the year gets tougher, but we pushed that out, but you are committed to that and you've got some efficiencies that you're going to kind of double down on?

William Rogers

executive
#65

No doubt. The trajectory just changed, it just did. So I mean, that happened from the rate increase of that substantial nature. But our ability over the long term to bring some of those expenses down, to create that top of the funnel on the revenue side. I'm probably more optimistic actually in the long term about our ability to build a sustained operating leverage but a little more challenged short term.

John McDonald

analyst
#66

Yes. And just as we wrap up, remind us again, you've talked about the relative positioning of Truist. You realigned the incentive system for your leadership team really to deliver performance to all of your stakeholders. Just remind us of what the focus is on that new realignment? And how it will help deliver for shareholders and all your stakeholders?

William Rogers

executive
#67

Yes. I think totally consistent with integrate to operate. So in the integrated mode, our incentive system was really primarily related to absolute ROTCE and absolute ROA and EPS growth. And I think that was actually really smart because you had all this uncertainty and all these things, but our business model should afford us that kind of opportunity. Well, going forward, the business model still affords us that opportunity. We still ought to have absolute high ROTCE and higher ROA. We've got to grow. And we've got to grow into the expectations that we have for our franchise. So what we did is took some of those relative things down and sort of how we're going to put a more absolute growth component of that. Maybe our timing wasn't perfect, but I think long term, it's exactly where we should be. And so -- and then we added an ROCE component to say, "Hey, we've actually got to think about that from that standpoint, and that added a relative TSR. Because ultimately, that's one of the ultimate measures. So it's a pretty significant shift. Our team is sleeves rolled up, fully supportive of where we have this incredible opportunity that's true so we have to actualize it, and that should be reflected in how we're compensated.

John McDonald

analyst
#68

We've got a couple of minutes. Just a couple of quick lightning around audience questions. In terms of growing capital, are there things that you could do to further optimize RWA? We've heard banks talk about securitization, selling MSRs or other things, are those in your mindset that you're thinking about now as well?

William Rogers

executive
#69

Yes. They would all be, John, in the optimized. We don't have to do because of this organic -- we don't have to just like get the RWA down and do things that would be dramatic and that would be a significant shift in our strategy and in our business. That being said, I'm a fundamental believer that the increase in the velocity of the balance sheet is really important. So things like -- I mean, if I would use an example, things like Service Finance, which had an originate-to-sell model, we purchased the company. We're really excited about it. And we did it as originate the whole. Okay. It's a new day. It's a new environment. So all the things that we're doing and creating great client experience and creating great relationships with our corporate clients using Service Finance really incredible what we're doing there. But we'll probably increase the velocity of the cell component of that. So that would be an example where we securitization...

John McDonald

analyst
#70

You were going to hold on a bunch...

William Rogers

executive
#71

We're going to hold a bunch, and we'll probably hold less, but we still like the business. So strategically, we don't have to change the front end of what we're doing, but just create a little more velocity around the assets that are generated from there. And we have other examples like that, but they're all around the edges, optimizing increasing velocity versus we don't have a -- we have to get RWA down by X percent because we've got to build capital. We're building capital on a more normalized kind of basis.

John McDonald

analyst
#72

Sure. And then last question, just a comment on what you're seeing in auto in terms of demand, pricing and you've got some subprime auto exposure and how you feel about that?

William Rogers

executive
#73

Yes. And it's interesting. The Regional Acceptance Corp, which is a subprime business, but actually what's happened over the over the last several years, one it hasn't grown, but secondly, it's become more of a near-prime business. And maybe because subprime sort of got squeezed out of the market. I mean strategically, that sort of happened. That business is -- it typically has 6% kind of loss rate, but it is way below that right now. The Manheim used car index has had a little more volatility, but it's still held up pretty high. So the need to still have a car -- and the alternative is not there to have another -- have a used car. So people are keeping the car and continue to make that payment. So I expect that will normalize over time, but we're just not seeing it quite yet. And again, that business has translated to more of a near prime. So it's hard for me to make a really strong sort of what's happening in the subprime market.

John McDonald

analyst
#74

Sure. We feel good about your business.

William Rogers

executive
#75

We feel good about our business. And the overall auto portfolio is strong. I mean it's starting to -- that's starting to normalize. But that is a really slow migration.

John McDonald

analyst
#76

Got it. Well, Bill, we've covered a lot of ground. Really appreciate it. Thanks for coming, and hope to have you back next year.

William Rogers

executive
#77

Thanks, John. Good to be here.

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