Vuzix Corporation (VUZI) Earnings Call Transcript & Summary

So it's 2 minutes past the hour. I'd like to just kick us off. Again, I'm Adam Gogolski, Marketing Manager at Vuzix, and want to welcome you to Enabling Field Service Teams with Intelligent Remote Assistance of Vuzix TechSee Solution. This event is designed to help you better understand how smart glasses can help your field service teams complete their work more accurately and cut down on service visits and enable the organization to do more with your field teams. Our agenda is as follows: Vuzix's hardware overview by Brian Calus, the Director of Sales at Vuzix; a TechSee software overview by Steve Egan, VP of Global Alliances at TechSee; then you'll get to understand some various use cases across industries and the benefits for each. We'll then have a demo so that you can see how TechSee software works on the Vuzix M400. We'll close with a Q&A, and you're welcome to use the chat feature of the Q&A raise hand throughout the presentation. And our presenters can answer them during or at the end during the QA session. As always, we'll have a recording of this event available afterwards and a PDF to send to everyone registered. With that, I'll hand this over to Brian Calus. Brian?

Thanks, Adam. Morning, everyone. As Adam mentioned, we're going to give a quick overview of Vuzix, the company and our hardware to be used for remote tech support. So Vuzix was founded back in '97. We are a publicly traded company as of 2009. We're located in Western New York. For those of you who are familiar, we're just outside of Rochester, New York. We have offices here in the U.S., in Canada, U.K., Japan. We are expanding in Europe as well to have other coverage outside of the U.K. Currently, we're about 100 employees. Most of them are here in Rochester headquarters, where all of our devices are designed, developed and manufactured. So Vuzix has been pioneering the wearable devices, displays, augmented reality equipment for over 20 years to a number of different customers, different markets, different industries. We'll talk a little bit about some of the use cases as well. So currently, we have 3 products that are in shipping. The Vuzix Blade at the bottom. We've been shipping the Vuzix Blade for over 2 years, almost 3 years now. It is a see-through waveguide. It looks more like the fashion glasses, completely interactive, touch pad on the side. We're going to focus on the M-Series of smart glasses, the Vuzix M400 and the M4000, which are both shipping. We'll talk a little bit about the features of both of those in more detail. But did want to show that Vuzix is always developing new technologies, and we are proud to announce that we'll be releasing the next-gen smart glasses. And again, they are smaller, lighter, much more powerful than the current Blade. And those will be available late this year or early next year. So the M400 and M4000, geared more towards enterprise applications, currently using the Qualcomm SXR1 platform. It's an Android OS, currently running Android 9. We are working on Android 10 as well. Full voice control. Buttons on top for navigation. Responsive touch pad on the side for easy input as well. And then we have an auto-focused camera that can stream 4K video at 30 frames per second. We have a large array of mounting options and battery options that we'll get into in a little bit. Both devices are ruggedized. They're IP67 for dust and water and a great features, even though they're lightweight, small, comfortable to wear, they are rugged and can survive a drop test 2 meters on the concrete. Both have a standard USB-C connector for external power, and we'll talk a little bit about the power options. They do have an internal battery to allow for hot swapping if you -- first battery runs out, you can unplug, the unit will continue to run and stay connected for up to 5 minutes, allowing you to find that fresh battery, reconnect, continue working. One other feature of the M-Series glass is that we are supported on multiple mobile device management software, including Microsoft Intune, VM's AirWatch, [ Sody ], 42 Gears, MobileIron. So this allows for easy deployment of multiple or many devices across your entire workforce, just like you would an Android device. So we talked about mounting options depending on your use case, your environment. The Vuzix M400 and M4000 can be worn on both the right and left eye. So that way, if you have someone who's left eye-dominant, they'll be able to see the display clearly. Supporting a number of different mounting options, we have lightweight lensless frames that can be worn right over prescription glasses, hard hat clips, baseball hat mounts, safety glasses, comfortable head band. And again, a number of these will work with prescription lenses, different environments, and any number of these will support both the 400 and the 4000. If you have an application that requires something unique, we'd be happy to take a look at that. We might be able to come up with a custom solution as well. And then for the batteries for the M-Series, we have a standard USB-C battery. That's nice, lightweight can be worn on the head. And the typical run time for video streaming applications is about 2 hours. We also have a slightly more extended life battery, can also be worn on the head, and it will double the run time anywhere between 4 to 5 hours. And then if you're looking for an all-day battery, we have belt packs that can be worn that can easily get to 8 to 10 hours. And again, for the M Series, it's just a standard USB-C input, and we support a number of different battery options. Steve?

Yes. Thanks, Brian, and thanks, everyone, for participating today and joining us on this discussion. I do want to talk a little bit about TechSee and kind of who we are, give you -- give everybody a quick introduction. But very simply, what we do is we enable organizations to be able to transform their service capabilities by adding in vision that ultimately helps to drive that experience, helps to improve the safety and accuracy of the efforts that you're doing from a field perspective. A little bit about us. We're roughly the same size as Vuzix from an overall employee count. We're based in Tel Aviv, but have offices in New York, London, Madrid. And we're seeing really this kind of massive uptake in visual capabilities, and that's really driven our business as we move forward here. We have roughly about 100,000 users globally, 2 million sessions a month. It's a really great number for us, and we continue to grow around that. And we're seeing that growth really based off of our patents, based off of our industry-leading capabilities around visual engagement, AI, AR, computer vision and the like. And this capability has allowed us to win awards globally, whether Accenture or Gartner or IDC, or we won the Auggies for best use of AI last year. All of these awards really further enforce kind of our market position and how we're ultimately leading in this space. And our customers see that as well. We're in numerous verticals. We tend to move more laterally than vertically, but we've got some of the biggest brands in the world, companies like Verizon, companies like Samsung and Nespresso and Heineken who are really utilizing TechSee capabilities to drive a different service experience to help drive out some of their costs to help improve in some of their training aspects. And that's really, again, fueling our growth and what we're doing for the industry. Next slide, please. Thank you. And if you look at really TechSee as a continuum, we have 3 primary products. We have what we call TechSee Live, which is remote visual assistance. You'll see that today in the Vuzix webinar, and you'll see that actually in action with the Vuzix 400 series, and making sure that you can feel what it is to kind of go through this visually. But very simply, it is the see what you see type of capability. The ability to have a service technician or a customer service agent help in guiding the endpoint, whether that be a customer, whether it be a field technician, whether it be an SME, help guide them through resolution. And you'll see that process again move through here very quickly. We have guided assistance. This is really where we start to differentiate greatly from a lot of our competitors in that we are providing various AI and AR capabilities that put a customer down a continuum, right? You start with see what you see. You add in layers of simple self-service, all the way out to what we call EVE Cortex, which is our patented AI capability to detect, classify and segment devices so that you can automate field issues, those field installations and implementations, the ability to do job validation from the device and be able to do that without the assistance of anyone from your contact center or potentially your field service center. Next. And this really just kind of emphasizes again kind of what we're doing, right? We're adding remote eyes that allow for you as a customer, you as a field technician to be able to see what it is that the customer sees or see what it is that the technician sees. So I think we've all been through the frustration of trying to translate what somebody is saying into what we're seeing. And that vernacular sometimes can be lost in translation. So the easiest way to do that as human, we are all visual creatures, is to add a visual engagement layer. And our partnership with Vuzix really helps to emphasize the value of this, do it hands-free, be safe and provide better first call resolution or better fixed rates at the time that you're there. Next.

Thanks, Steve. So partnership between Vuzix and TechSee, we're seeing these solutions be used in a number of different use cases and industries. Anything from warehousing and logistics where you can scan bar codes, you can pick and put products on shelves. You could also do remote audits with video recording for quality assurance. The typical use case is going to be the field service, as Steve just talked about, supporting your technicians or customers in the field remotely with that what see what I see type of application. So again, remote support, field service and even remote training. So even though we're coming out of the pandemic, we still have customers who are unable to get technicians on site, but they need to train their customers or their technicians on how to support equipment and processes. The glasses with TechSee is a great way to visually instruct, provide that visual guidance and the verbal guidance using the glasses. The M400 and M4000 have the display as well as built-in speakers so the person on site can receive visual information and audio directly. The nice thing about TechSee does support mobile devices. The nice thing about the Vuzix glasses that all of these processes can be done hands-free with the glasses mounted to the head, again, any number of the different mounting options. Some of the other markets we see is in the medical, supporting medical device, medical processes. Again, it's a see what I see type of application using TechSee in the glasses in a medical setting. And then Steve did touch on some of the manufacturing or the workflows. Again, the visual step-by-step guidance that's displayed in the glasses. Walking a user through a particular process. All of that can be recorded for traceability, for quality assurance. And then again, I mentioned the remote audits is a great application. So a number of different use cases, a number of different applications, different markets, different customers, different products. But what we're seeing as the common denominator from all of these, the smart glass solution with the TechSee software is increasing the workers' productivity, protecting the workers' health, reducing errors. Mostly, it's going to be to eliminate or reduce the travel costs, but we can talk a little bit about those benefits in more detail, but also with the reduced travel, we've got lower carbon footprint.

Yes. And kind of closing out here before we get to the demo, the combination of Vuzix and TechSee in this scenario really provides some very, very distinct benefits here just but a few. But it's important to note that the ability to add visual engagement into your workflow, into your support process, into your field engagement process, really delivers on really the holy grails of field and contact center metrics, right? The ability to increase remote resolution, increase that first-time resolution rate, be able to drive out other costs that ultimately impact the bottom line of the business. And when you start thinking about some of the more kind of intrinsic values that come by way of using visual engagement as part of your workflow, the ability to help reduce some of the silver tsunami that we're seeing out there in terms of the technicians leaving the workforce or the experience leaving the workforce. Being able to kind of capture what they do, utilize visual inspection, utilize visual engagement to make sure that the field has the proper level of training, that you have the proper level of oversight and governance that ensures the best possible uptime and the lowest level of kind of field issues. So with that, I'm going to turn over to Sam and Daniel, and we'll go from there.

Thanks, Steve. So we're going to give a demo today. Sam will be wearing the Vuzix M400. We'll show an example of the glass is being used during a tech remote support session. [Operator Instructions] So Sam is wearing the Vuzix M400. Again, he has his prescription glasses on so he can wear the glass -- the smart glasses right over his prescription glasses, which is required so that you can see the display properly. He has the viewer on the right side, he has an external battery on the left side, and its connected again just USB-C, short cable. Sam's wearing the M400 on a baseball cap. It is one of the most comfortable amounts, distributes the weight nicely. Even though the viewer itself is very lightweight, I believe it's right around 2 ounces. But the hat again distributes the weight. It's casual for nice and different environments. And you've seen that Sam can adjust the unit in and out, up and down for the proper viewing angle. And we recommend that the viewer be oriented down low and then Sam can glance down at the display and grab information when he needs it, a lot like you would do with the dashboard of your car. So again, just to highlight, buttons up on top to navigate, touch pad on the side. And of course, we recommend at all times, if possible, for voice input. We're not going to show the voice input too much today during the demo, but just letting everyone know that it is available. So Sam, I'm going to hand it over to you and Daniel. Sam is going to share his screen. And we're going to show you, this is a program called Vuzix View, and it's running on Sam's PC, and it allows the M400 to plug into his computer, either wired or wirelessly, and we can mirror the display from the M400 to share here with everyone in the webinar. Sam can also navigate with his mouse and keyboard. But again, the M400 is enabled with voice interaction, so Sam could easily enable the voice. He can speak any of the applications on the screen here, and it would open up the application. So what we're going to show the use case with TechSee, it's a great low touch way to enter a session with the TechSee remote assistance software. Rather than having to use or navigate to the application on the glasses, they can easily, with a single touch, open the scanner, and then Sam is going to scan a QR code that was received for meeting invite. And then it will get right -- it will recognize it that it is a TechSee meeting invite. It will open the TechSee remote assistance application. And then Sam will be right into a call with Daniel, our subject matter expert. Sam?

Yes. Sounds good. Hi, everyone. Since I'm running the trouble with my server box again. I'm going to show you how -- how do I serve it with the support from Daniel. First of all, I'm going to open my scanner, and Daniel is going to send me the QR code to start the call. So now, I initialize a scanner, and Daniel just send the QR code, which is like the meeting link to me on my phone. I look at the phone, scan the QR code, open up the browser and join the call. It's very easy, just restart. As long as you got a QR code, the call has started. So now, I'm connecting to the agent, and then I'm in front of my server box. And I'll adjust a little bit my viewer. And then I believe Daniel can see what I see.

Yes. Just to clarify, what you're seeing is the video preview that Sam is seeing in his glasses. So we'll switch over in just a second and show you what it looks like from the PC side, but I just wanted to clarify that this is what the glasses wearer would see in their display.

Excellent. Thank you, Sam. So you said you're having some trouble setting up your server box here. Let's take a look at what's going on and see if we can get to the bottom of it.

Sounds good. Thank you.

Can you see my mouse moving on your screen?

Yes, I can see the mouse.

Wonderful. So looking at this, I'm familiar with this model of the server box, the switches we're looking at. It looks like you have the blue cord, the blue LAN cable plugged into A3 and B12, and it actually needs to be plugged into the B11, right here.

Okay. Let me try that. Yes, I know -- I learned over time, but I forgot all the time, but thanks for reminding. Yes, I can see the second light just turns up.

Great. Excellent. And so since we're here, once -- the next step after you set up the blue cable is to set up the red cable. And you're going to want to send that -- connect that to A11 and B3. And I just sent you the instructions on how to do that.

Yes, I can see the instruction on my display. And then it asked me to connect the A11 to B3. A11 to B3.

Great to point out that while Sam did receive those instructions, there was still that live video feed up in the top corner. So it's a split screen. It gives them the ability to not only see the instructions, but make sure that his camera is pointing in the right direction.

Excellent. Thank you very much. And Sam, let's flip screens now, and we'll finish this off with me showing them the agent side.

Sounds good.

Great. All right. Brian, everyone, can you see my screen?

Yes. Yes.

Wonderful. So this is what the agent view looks like. So the contact center, the other -- the agent, your expert, the other field tech who's supporting the field tech in the field -- the field tech, who we have the visual session with. So I'm able to see a good clear video of what Sam is looking at. So I can see a server box. I can see the light and whether the connections are set up. And you saw how I had access to send him images. We have a visual library where you can have pre-annotated images where you can send instructions. And with a click of a button, send PDF or send image, the imagery to help guide the setup. So I just sent Sam the third step here, which is to connect the yellow cord to A1 and B10. And so even on the agent side, while I'm pulling up these images from the people knowledge base, I can still see what Sam's doing and make sure he's connecting it. And this is super useful because I also have visibility to confirm that the issue is actually resolved, right? Instead of having to ask questions saying, oh, are the cords plugged in the right port? Instead of having to do that probing and spend time, I can just with my eyes, see what's going on in the video. At any time during the video, I can take a screenshot. So I'm going to take a screenshot of what Sam is showing me here, and you'll see the images start to accrue over here on the right-hand side. So when I take an image, I'm able to then do more permanent annotations. You saw how I used the magic marker, which I'll flip through here and I can draw on top of the video and make it appear for Sam, right? So I can do temporary annotations, that augmented reality on top of the live video feed and say, "Oh, yes, this blue port needs to go here," right? And Sam's able to see those things. But let's say you wanted to provide more robust instructions, right? And you didn't want to -- you didn't have pre-annotated images like we showed before. I can take a picture. And Sam, if you could focus more on the server boxes, give it a little more focus here. Great. I'll take a picture. And you'll see the crew on the right-hand side. And from here, I can then do more permanent annotation. So I can draw things like arrows, right? So I'd be able to start editing and annotating the image from the actual environment the technician's in. So I can change the -- I have a color pallet. I can do shapes like arrows and circles and rectangles, right? I can add in free-form text. Oops, there we go. Yes, I can add in free-form text and write things like step 1. So I have full editing access and capabilities to provide instructions to the person I'm trying to support, and we have pre-configured tags. So let's say you wanted to label certain steps or instructions or pieces of equipment to make sure you guys are talking the same language, right? We have these stickers that you can annotate and move around and edit the image. And once you added it, you're then able to send it directly to the technician or whoever you're speaking to on the other end, and they're able to see those annotations. And I believe that is, in a nutshell, really, what we wanted to show. There is the ability to see previous history. So let's say this is Sam's second or third call-in. Based on his reference number that we attribute this session to, I can see the support and what -- the collateral that was exchanged from previous sessions. So hey, Sam, it looks like we helped you yesterday with a similar setup here. And so you're able to have continuity of care from agent to agent, session to session, and see the history of what has been done in a particular site or with a particular customer, even if it happens at a later date.

Daniel, I remember there's a feature to document the issues. Can you show us? Yes, I see I have the printer ink behind this and then there's some information. Can you help me to document these things?

Absolutely. So can you bring that a little closer to your glasses so I can get a good picture here? So when the -- when you're looking at some text, we have a built-in OCR reader where you'll be able to take a screenshot. Here we go. Thank you. So I am taking a screenshot here. And from this screenshot, I actually need a little clearer one from you, Sam.

I'm sorry.

No problem. So when you take a screenshot, we have a built in OCR reader where you can actually extract the text. So from here, I would be able to -- one more time, Sam. Last time. Let's see if this one will work for you. There we go. So I take -- I took a screenshot from Sam. And so I have a built-in OCR reader where I can focus the area that I want to scan, and it will actually extract the text from the image and put it in a machine-readable format that the agent can use and put into their ticket or to their work order or whatever mechanisms you need. They no longer have to recite the serial numbers, the model numbers or a long series of digits over the phone. You can now say, "Hey, can you just show me." We'll take a picture and then be able to extract the text and use it. Additionally, if you're in the field and you need some support, right, maybe you need to bring in a manager or a specialist, we have the ability to invite a third party. So just like I sent the QR code to Sam, and he was able to just scan it and join the call, we would be able to send a link or a QR code to a phone number or another e-mail, and you'd be able to have a third-party join and be able to view and see what everyone else is seeing. So they can help you get the issue resolved and then carry on with their day. So that's built-in native capabilities to have a third party and you're having like a 3-way video call there. So with this, I can see that Sam has all his lights lit up, and we properly configured the server. And at this point, we can end the session. At the end of the session, you have options to do a session summary, and this would allow you to add tags and descriptions to each of the images and you can start certain images, the important ones. And the reason why this is important is that we have open APIs that would allow you to access all of these images even outside of our native UI that you're looking at here. So you could pull all of the images and turn the images that are captured into structured data that would then be reportable. So you can use APIs to pull these images, and with the associated text, see, hey, what type of equipment are we working on the most? Where do we have the most issues? And things like that. And we do have the ability to do surveys and things like that at the end of the session as well. At the beginning, you didn't get to see this part, but this is how I initiated a session with Sam as the agent, I just put in a customer reference number. This could be a work order, an account number, it's a number that you would get to define, and then I just put in his e-mail address. And so he got the QR code, scanned it, and we're off. So it's a very simple, very easy tool to get started, and it requires very little bandwidth. We only require 150 kilobits per second of bandwidth to maintain that live video session. All right. The very last thing I'll show you guys is now, let's say you get a call from a customer and you want to see what has happened in the past. You can come in here and TechSee gallery view of all the images that have been captured by session. So this is the one for today. We can see ones that were done in the past for this customer. And we have native integrations with all the major CRMs. So if you're using Salesforce, Oracle Service Cloud, ServiceNow, Zendesk, we have built applications that are native to those CRMs. And we are rest based or cloud-based and able to integrate with almost any cloud-based CRM. So you could view these images and initiate these visual support sessions. Instead of through a web browser here, the agents could do it in their normal workflow already. They could initiate the session from Salesforce, from their CRMs. All right. Brian and Steve, I think I'll turn it over to you, unless Sam, there's anything you wanted to add.

Thanks, Daniel. Just wanted to point out, keep in mind that we are running this webinar through Zoom. So the video quality may not look as crisp and clear, but that is because of the Zoom platform. I can attest that the video coming from the glasses through the TechSee software is of very high resolution. Very crisp, very clear. I don't know if anyone saw it, but even when the images looked blurry in the webinar here, the images that were taken with the glasses on the TechSee platform were still clear. So I did want to again remind everyone that we do have Q&A open. We have a couple of questions coming in. And I just wanted to answer 1 or 2 about the Vuzix hardware. And then we'll kick a few over to the TechSee team to see if they have any questions or highlights that they want to point out. So one question that we received was, how well can the microphone block out environmental noise, which is a great question. A lot of our applications or use cases are in manufacturing and warehouse. Very noisy environment. So the Vuzix glasses have 3 integrated microphones, and we use 1 microphone to listen to either an internal voice where the user or the glasses wearer would be talking, or if you're trying to capture a video, you would use one of the forward-facing microphones. So at any given time, the remaining 2 microphones are used for noise canceling, and we can properly function with voice input and video capture in environments up to 97 decibels, and that would be the very limit that a human should be exposed to without ear protection. So one other question that we had was, is there internal storage on the glasses? And yes, both the M400 and M4000 have 64 gig of internal storage. The glasses can also connect to both WiFi and Bluetooth. So having a cloud-based service such as TechSee is a great way to reduce having to load everything onto the glasses. However, if you're in a low-bandwidth environment or no WiFi, you can store information, videos, images, manuals or the work instructions or workflows right onto the glasses themselves, and they can operate offline. With the Bluetooth connectivity, the smart glasses connect to noise-canceling headphones in extremely loud environment. So that way, the voice, the input, the feedback would come in through the headphones. And again, the microphones would still be used for the voice input. The glasses also connect to a mobile device via the Vuzix companion app. That's a great way for easy setup out in the field. You can also use a companion app for configuring the devices, setting different parameters and settings, but also for text input. Great way that you can input text into fields and forms using your mobile device, and everything gets put, the virtual keyboard pops up on the phone and the information, when you type it, it pops into the glasses. So let's see. I just wanted to look at another question.

Yes. So I think there are a few of them here, Brian, that I'll attempt to answer, and Daniel can kind of back me up as we move through here. But one of the questions is around in the demo, what did we see from an AI standpoint? And the answer is actually nothing. This -- we're kind of scratching the surface on not only what TechSee capabilities are, but what the partnership can do in the demo today. So as mentioned earlier, we really see TechSee capabilities as part of a path, right? Path 1 or step 1 on the path is see what you see type of capabilities, and this is what we demoed today. The second and third parts are really around adding in journeys and AI/AR in order to drive different self-service, to drive different customer engagement or technician engagement workflows. So those are all things that certainly we can walk through with you either on a one-on-one or, potentially, in a future webinar. But today, we saw what we consider to really be kind of our core technology leading into other capabilities that can be extended to the platform. Yes. Second question here was the history of visual images and the dashboards providing encryption. So TechSee is extremely serious about our security and privacy; and more to the point, your security and privacy. We are a GDPR, HIPAA and CCPA compliant solution. We also support ISO-27001. Encryption is done in flight and at rest. And at any point, images, as Daniel started to show, can either be chosen to be stored or no data footprint is retained whatsoever. So these are options based off of your industry, based on your privacy position, your security stance, whatever it is that ultimately leads you into that decision point, the solution can support it.

So Steve, if I can add one thing to that, one thing to the prior question. We're extremely flexible, and we have a lot of configuration flexibility. So when it comes to the length of storing images, what you want to store and if you want to store it, as Steve's talking about, totally possible, very feasible. Specifically, how are we handling the images that are being stored? They are encrypted both in transit and at rest. And as Steve mentioned, we're compliant with several regulatory bodies, requirements for data storage even in sensitive areas -- industries. And Steve, if somebody wanted to see some of the AI capabilities and stuff like that, is there a channel for them to request a demo of that separately?

Absolutely. So just go to Techsee.me, and at any point, we'll work with you on highlighting that. Additionally, you can go to our YouTube channel. We just had a major launch of our AI capabilities just a few weeks ago, and feel free to see some of that highlighted there.

Thanks, Steve. I'm going to keep you on the hot seat for just 1 minute.

All right. Let's do it.

There is a question about needing a license for smart glasses wearer and the remote supporter. Before I let you answer that, I did want to let everybody know that the TechSee application, it is available for download on the Vuzix App Store. So once you purchase the hardware, you can register for an app store account, and you can find the TechSee application and download right from the Vuzix App Store.

Perfect segue. So that is a free download to be able to connect the Vuzix glasses into TechSee. From a licensing standpoint, we typically license on either the contact center agent or the field service, depending on what the construct of the use case is. More often than not, it's simply a named user model. We do not charge both sides. It's typically going to be the primary user of the interface, not necessarily the end customer or technician.

And the same thing with the observer. The observer, who's [ suffice to say ], is a specialist or a manager or something like that, they would not need a license even.

That's correct.

Okay. So there was a question about the difference between the Vuzix M400 and the M4000. From the presentation, we saw that they looked fairly similar. The major difference is the M4000 has a see-through waveguide display, and that allows -- when the information is turned off in the display, it's just a see-through lens, allowing the user to see their environment beyond the display. The M400 has an included OLED display. Extremely bright, nice contrast, easy to read, both indoors, outdoors. So that really is the major difference between the 2 units. And it depends on the use case in the environment, which one would be a better fit. Let's see. Steve or Daniel, did you guys have anything else you wanted to highlight?

No. I don't have anything on my side. Daniel?

The only thing I'll add is to that privacy question, because it seems like there is some questions around security. And both the wearer of the glasses and the agent have the ability to like pause the video. So if you have to walk through a sensitive area that you don't want to transmit because they're proprietary information or something, you can still have a connected session and pause the video stream. So that's another privacy security feature we have built in, which we did not demo today.

Great point. So it looks like the last question. I'll try to address was asking if the glasses can be used just beyond the standard camera and display. And again, as Daniel or Steve had mentioned, we really just scratched the surface of the use and features of both the glasses, the hardware and the software. So the glasses, the features of the Vuzix smart glasses can be used for a number of different applications. We touched on them for warehousing and logistics, scanning bar codes, creating pick lists, work instructions, step-by-step processes. And also, they can be connected via WiFi for the Internet of Things. So if you have any equipment that's connected to networks and it provides output of status, you can pull that information directly into the glasses. And then based on the information that's displayed, the users can take action on that equipment. So again, a lot of different features, a lot of different applications both hardware and the TechSee software. So we do apologize that it was a single focused demo, but please reach out to both the Vuzix team, the TechSee team, and we'll be happy to answer any other questions. We could even arrange demos a little bit more focused if you have a specific use case. Okay. That is all the questions that we have from the participants. We'll give everyone just 1 more minute. If there's 1 last question, feel free to fire it off. If not, again, I just want to point out contact information for the Vuzix team, myself, and for Steve over a TechSee. You can go to our website and find more information about our products and services. We really appreciate everyone taking the time today joining us for the webinar. I would like to thank the TechSee team. We're happy to have the partnership between Vuzix and TechSee, and this is a great solution.

I'd like to echo that as well. Thank you so much, everyone, for attending today. And thank you, Brian and team for bringing us on and letting us tell our joint story together.

Well, again, thanks to both of our presenters, Steve Egan and Brian Calus, and to our audience for the great questions. If you would like to learn more about how to improve the productivity of your service team using Vuzix and TechSee, we invite you to reach out directly to our presenters via the e-mail addresses on the screen. We look forward to working with you in the future. And this concludes today's webinar. Thank you very much, and have a good day.