Refund Policy

Effective as of November 22, 2024

At DREAVERR DIGITAL SOLUTIONS LLP ("we," "us," or "our"), operating under the brand names earningscalls.dev and SGG Research (sggresearch.com), we are dedicated to delivering high-quality digital products and services. This Refund Policy outlines the terms and conditions regarding refunds for our subscription-based API service ("Service").

1. No Refunds

  • Nature of Digital Products: Due to the instant delivery and accessibility of our digital content upon purchase, all sales are final. Once API access has been granted and data has been served, the service is considered delivered, and refunds cannot be issued.
  • Irrevocable Access: As digital products cannot be returned after delivery, and subscribers gain immediate access to API endpoints and data, refunds are not available for services already rendered.

2. Subscription and Automatic Renewal

  • Monthly Subscription: The Service operates on a monthly subscription model. Subscriptions are set to renew automatically at the end of each billing cycle unless canceled.
  • Cancellation Policy: You may cancel your subscription at any time by logging into your account dashboard or contacting us. To avoid charges for the next billing cycle, cancellations must be completed before the last day of the current subscription period.
  • Effect of Cancellation: Upon cancellation, you will retain access to the Service until the end of the current billing period. Partial refunds are not available for any remaining days in the subscription period.

3. Downtime Credit (Enterprise SLA)

Enterprise tier subscribers with a 99.9% uptime SLA are eligible for service credits in the event of documented downtime that exceeds the SLA commitment. This is the sole exception to the no-refund policy.

3.1 Credit Calculation

Monthly Uptime Service Credit
99.0% - 99.9% 10% of monthly fee
95.0% - 99.0% 25% of monthly fee
Below 95.0% 50% of monthly fee

3.2 Credit Conditions

  • Credits must be requested within 30 days of the downtime incident
  • Downtime must be verified through our monitoring systems
  • Scheduled maintenance windows are excluded from downtime calculations
  • Credits are applied to future invoices and are not issued as cash refunds
  • Maximum credit per month shall not exceed 50% of the monthly subscription fee

4. Exceptions to the No-Refund Policy

While we enforce a strict no-refund policy, exceptions may apply in certain cases:

  • Duplicate Charges: If you were charged more than once for the same subscription period, please contact us for a refund of the duplicate charge.
  • Non-Delivery: In rare cases where the API is not accessible due to technical issues on our end for an extended period, please notify us within 7 days of the incident. After verification, we may provide a refund or extend your subscription period.

Such exceptions are handled on a case-by-case basis and do not establish a precedent for future refund requests.

5. How to Request an Exception

  • Contact Us: To request an exception, email us at support@earningscalls.dev with the subject line "Refund Exception Request."
  • Required Information: Please include your full name, the email address associated with your account, the transaction date, and a detailed explanation of the issue.
  • Response Time: We aim to respond to all refund exception requests within 5 business days.

6. Chargebacks and Disputes

  • Resolution First: If you encounter an issue with the Service, we encourage you to contact us directly to resolve it before initiating a chargeback or dispute through your payment provider.
  • Unauthorized Chargebacks: Filing a chargeback without attempting to resolve the issue with us may result in termination of your account and access to the Service.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon being posted on our website. Your continued use of the Service after changes indicates acceptance of the revised terms.

8. Governing Law

This Refund Policy is governed by the laws of CANADA, British Columbia, without regard to its conflict of law principles.

9. Contact Information

If you have questions or concerns regarding this Refund Policy, please contact us:

DREAVERR Digital Solutions LLP
Email: support@earningscalls.dev
Address: 1103 - 11871 Horseshoe Way, Richmond, British Columbia, Canada V7A 5H5

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