Pinewood Technologies Group PLC (PINE) Earnings Call Transcript & Summary

April 22, 2026

London Stock Exchange GB Information Technology Software earnings 43 min

Earnings Call Speaker Segments

Bill Berman

executive
#1

Good morning, everyone, and welcome to our FY25 results presentation. I'm Bill Berman, CEO, and with me today is our CFO, Ollie Mann. 2025 marked our second year as a standalone, AI-embedded automotive technology company, and I'm genuinely proud of what we've achieved in that period. The past 12 months have been especially important for us, thanks to several key transactions and significant operational milestones. Ollie will walk you through the headline financials in a moment, but first I'll give you an overview of the strategic and operational progress we delivered during the period. Revenue has grown by 30%, fueled by strong growth among new customers, successful upselling to existing ones, and the revenue contributed by our Seez acquisition in March 2025. In July 2025, two events took place that were pivotal to Pinewood's future. First, we bought Lithia out of its share of the North American joint venture. That eliminated the competitive overhang that had existed and threatened to hold back our growth prospects in this key market. Second, we signed a long-term $60 million contract with Lithia to implement our system across all their US dealerships in the US and Canada. In the meantime, we've been testing the system in North America, and that work is progressing well.

Bill Berman

executive
#2

The biggest initiative we've been concentrating on is integrating the North American OEMs, and that's moving forward as planned. By now, nearly every one of our OEM partners has been brought into the process, and the integration effort remains on target. Another significant milestone during the period was our March acquisition this year of Seez, the automotive AI company. We've made strong progress since then in folding Seez into the Pinewood Group and merging the two tech stacks, which substantially strengthens our AI capabilities. The contract signed with Global Auto Holdings in March 2025 brought in Lookers, among the UK's largest auto dealerships. Rollout of the system at Lookers began in July 2025, is going well, and remains on schedule. Completion is expected in Q4 of 2026. I'll now pass things to Ollie, who will walk us through the financial review.

Ollie Mann

executive
#3

Thanks, Bill. Morning, everyone. We achieved solid revenue growth, roughly 30%, reaching £40.5 million. Several factors drove that rise: contributions from new customers, upsells within our existing customer base, and revenue brought in by our AI acquisition, Seez. Another factor was FY25 covering a 12-month period while FY24 covered an 11-month period. Gross profits came to £34.7 million, which was 23% higher than last year. The gross margin rate of 85.7% declined as anticipated, reflecting the fact that Seez's gross margins are somewhat below those of the legacy Pinewood business. The main profit metric we track, both internally and externally, is underlying EBITDA. For 2025, it stood at £16.4 million, an increase of 17.1% over FY24. Recurring revenue at 83.2% is a key metric for us. The modest decline versus last year reflects the mix, now that Seez revenue is included. Net customer churn of 2.5%, though above FY24, remains at a very low level and shows how much customers value the Pinewood platform. One new metric we've introduced is total contract value. That represents the incremental annual recurring revenue from signed customers who haven't yet begun implementation of their Pinewood system.

Ollie Mann

executive
#4

When a customer is midway through implementation, the revenue counted within total contract value is only the portion from dealerships that haven't gone live yet. Beyond the revenue we already have, our total contract value of £64.5 million will deliver most of our FY28 EBITDA target of £58 to £62 million. Moving to slide 7, I'll walk you through the main cash flow movements for the year. In FY25, operations brought in £6.5 million of cash. We recorded a substantial non-cash gain of £60.8 million on buying out Lithia's stake in the North American JV. Among other notable cash movements, we received £1.1 million of bank interest during the period, plus £10 million from Lithia to settle a tax debtor. Capital expenditure in FY25 came to £11.4 million, which includes £10.5 million of capitalized development spend. Net spend on acquisitions and reseller buyouts over the year was £13.5 million. That breaks down as £26 million for the Seez acquisition and £2.5 million for the South Africa reseller buyout, partly offset by £15 million of cash received through the US JV buyout. Together with the Seez acquisition, we carried out an equity raise in March 2025, generating £34.1 million of cash.

Ollie Mann

executive
#5

Every one of those changes brought our cash balance at the close of December 2025 to £34.1 million. If you turn to slide 8, that shows the balance sheet as of the end of December 2025. Shareholders' funds at closing stood at £204.2 million, and the biggest factor behind the rise since the end of 2024 was the equity raise in March 2025 together with the July 2025 buyout of the North American JV. Goodwill now sits at £51.5 million on our balance sheet, reflecting the purchase of Lithia's stake in the North American JV, the Seez acquisition, and the buyout of the South Africa reseller. Other intangible assets climbed from £16.3 million to £168 million, and that was driven by the North America JV buyout and the Seez transactions, with £125 million of the year-end balance tied to the North America customer contract. Most of the tax liability on our books stems from the US JV buyout and will unwind as those intangible assets are amortized. Lastly, we hold £34.1 million in cash. Beyond that cash, we also have a £10 million RCF facility, and it remains undrawn. Moving to slide 9, we lay out the non-underlying items for FY25. Costs tied to FY25 acquisitions came to £4.6 million. The bulk of that expense was legal fees connected to the North America JV buyout and the Seez acquisition.

Ollie Mann

executive
#6

After Lithia’s stake in the North American JV was bought out in July 2025, our US subsidiary has taken £4.2 million in costs. As we said in prior guidance, those costs will be handled as non-underlying until the Pinewood system has been installed across 20 North American dealerships. In FY25, our share-based payment charge came to £3.6 million, and we recorded a £4 million amortization charge tied to intangibles that arose on acquisition. The last item I want to flag is a one-off gain of £60.8 million that we recognized on the North American JV buyout. Moving to slide 10, this confirms that our current FY28 guidance has not changed. That is underlying EBITDA of £58 to £62 million in FY28. Existing customers and signed contracts cover approximately £50 million of that figure. Turning to FY26, two of the three analysts who cover us issued notes after our recent business update on the 25th of March 2026. Their consensus FY26 underlying EBITDA number was £21.3 million. We expect FY26 underlying EBITDA to be in line with that. I’ll now pass it back to Bill to walk through the operating highlights and strategy.

Bill Berman

executive
#7

Thanks, Ollie. I figured this would be a good moment to remind everyone of Pinewood.AI's core strengths and the things that distinguish us from rivals. First off, operating 100% in the cloud on a single codebase is really rare in our sector. Whether customers are located in the UK, US, Europe, Asia, or anywhere else on the planet, they all run the identical version of the Pinewood system. That brings us several significant benefits. On the security side, a cloud-based platform is far safer than self-hosting or relying on on-prem servers. On top of that, we can push out several software updates each week, during customer working hours, with zero disruption — something most of our competitors definitely cannot do. Our churn is remarkably low; typically, customers depart only because of M&A or network consolidation. Recurring revenue makes up the bulk of our business, generally sitting at around 85%. Implementation income accounts for the primary non-recurring portion. One more major point of difference versus competitors is that a fully embedded AI solution is built into what we offer customers. Having an AI offering is standard these days, but in most instances it's a layered app sitting on top of a system, or a basic API.

Bill Berman

executive
#8

The results we've delivered with Seez look quite different from that — it's an AI solution that's fully embedded throughout our whole system, covering vehicle sales, aftersales, and back-office accounting alike. As margins get squeezed right across auto retail, the AI-driven offering we bring to the table packs a great deal of power. We keep innovating and bringing in new talent, and at the same time our seasoned team is the foundation of everything we deliver. Our 40 years' experience in the automotive industry has made an enormous difference in how we built the system that exists today. And lastly, our deep integrations with our OEM partners stay essential to us. We're still committed to ranking among the best partners for OEMs, thanks to our cutting-edge technology and our capacity to adapt as the auto retail landscape keeps shifting. I'll now walk you through how we've progressed against our strategy over 2025. In the UK and Ireland, the Lookers implementation began in July 2025, and the rollout will carry on through 2026, when we expect it to be finished. The combined Pinewood and Lookers teams have done a superb job on the rollout. At Marshall's request, we've shifted the start date of their implementation from Q1 2026 to the second half of 2026.

Bill Berman

executive
#9

The purpose here is to let them line up the timing of the Pinewood rollout with several other projects they have underway. Turning to our international markets, the Porsche implementation in Japan got off to a successful start in December 2025, with the first dealerships going live. We're looking forward to bringing all the Porsche Japan dealers onto the Pinewood system, and after that, kicking off the Japan Volkswagen implementation. Talks are ongoing with a number of potential Central European groups. Our buyout of the reseller in South Africa and the Netherlands has now closed, and we're delighted to welcome those teams into the Pinewood team. Through these acquisitions, we gain full control of our sales and customer service function in those markets, which puts us in a stronger position to drive continued growth in both regions. The Seez acquisition in March 2025 has made a huge difference to our customer upsell offering, and it has also diversified our revenue streams. The Seez team focused a huge amount of effort on rolling out Seez products into the Lithia US and UK dealers, as well as on drawing in their wider customer base. North America — the final pillar of our strategy — is comfortably the largest automotive retail market in the world, and I'll walk you through our progress there on the slides that follow.

Bill Berman

executive
#10

Slide 14 lays out how we plan to grow into North America and what headway we've made there. North America has 20,000 franchised dealers, making it easily the biggest market worldwide, and its total addressable market exceeds $9 billion. We believe our position is strong for scaling throughout the US and Canadian markets. As a reminder, we hold a significant foothold in that key market now, thanks to the $60 million contract we signed with Lithia to roll out the Pinewood system across all of their dealerships in the United States and Canada. Testing across several areas of the system in the US is well underway, and the full rollout is expected to begin no later than 2026. The biggest chunk of development work we have for North America is integrating our system with all the US and Canadian OEMs. We have now engaged with the majority of the OEMs that Lithia represent, and integration work is well progressed with a number of these. Our target is to have the majority of North American OEMs' integrations finished by the end of 2026. Having now bought Lithia out of their share of the North American JV, we are well placed to sign further customers in the US and Canada, and we have a number of leads from our official US launch at the February 2026 NADA conference that we are currently working through.

Bill Berman

executive
#11

Now turning to slide 15 for an update on the UK system implementation we recently completed. So far, our team has performed brilliantly on the Lookers implementations, collaborating closely with the Lookers team to make the Pinewood platform rollout as smooth as it can be. That work began in mid-2025 and will carry on through 2026. It's great to see the Lithia UK team recognizing the advantages of having Pinewood AI across all their dealerships, and we're continuing to partner with them to help move their business forward. We're excited to kick off the Marshall's implementation during the second half of 2026. During this project's planning phase, the Marshall and Pinewood teams have collaborated exceptionally well. We keep broadening the range of products we offer, making all of them available to our current customers so they can move their business forward — boosting productivity and lifting efficiencies through the use of Pinewood products. Turning to slide 16, we lay out how we're progressing in our priority growth markets beyond the UK and the US. At our Capital Markets Day in 2024, we identified several key geographies in our strategy: Japan and Southeast Asia, Central Europe, and South Africa. The Porsche Japan rollout got off to a good start in December 2025, and we're working closely with the Japanese Porsche dealers to get through the remaining implementations over the course of 2026.

Bill Berman

executive
#12

After we finish with the Porsche dealers, our attention turns to Volkswagen dealers in Japan. A number of European customers are in ongoing talks with us, and the majority of them are located in Central Europe. Following the buyout of our South African reseller in mid-2025, our South African business is now fully integrated into the group, and we're exploring various avenues for growing revenue streams in South Africa. Our last reseller in the Netherlands was bought out in February 2026, and the team is presently being integrated into Pinewood. To close out the operating highlights, I'd like to reiterate a few of the traits that make our market so compelling. Every car dealership requires not just a DMS but also layered apps connected to it. At Pinewood, we provide all of that, and we're able to give car retailers every piece of software they require. The 15 to 20 years our customers stay with us on average stands as proof of how deeply embedded our system is in their workstreams. Switching DMS is a lengthy process, which works to our advantage with existing customers, yet for potential new customers, we provide something nobody else does.

Bill Berman

executive
#13

Having spent more than 25 years as part of an auto retail group, we've gained a competitive edge that no amount of money or investment could ever replicate. Beyond that, our AI features, which are now fully embedded, set us apart from everyone else. That puts us in a unique position to help our valued customers navigate a period that is increasingly demanding from a security and compliance standpoint. Pinewood AI delivers something nobody else is able to provide. Last, moving to slide 19, in the UK we'll keep working closely with the Lookers team to manage the rollout through to completion in Q4. We're also looking forward to getting the Marshall's rollout started later this year. As we've discussed, we've made significant progress in North America on both OEM integrations and on testing the system in the US. The opportunity in North America is considerably larger than any other part of the world, and scaling here as quickly as possible remains a top priority for us. Last, our FY28 guidance is unchanged at underlying EBITDA of £58 to £62 million, which is underpinned by our strong visibility from existing contracts, including the $60 million contract with Lithia North America, as well as a number of other signed contracts.

Bill Berman

executive
#14

Thanks to each and every member of the Pinewood team for pushing us ahead together. I appreciate your being with us today. We'll be glad to take any questions.

Operator

operator
#15

Much appreciated, sir. Ladies and gentlemen, should you wish to pose a question by audio, kindly hit star one on your phone’s keypad. Star one to ask questions, and please confirm your line is unmuted so your signal can get through to our equipment. We’ll pause briefly to allow signals for questions. This morning’s first question comes from Oliver Tipping, on the line from Peel Hunt. Go ahead, Oliver. Your line is open.

Oliver Tipping

analyst
#16

Hi, everyone. Is my audio coming through okay?

Bill Berman

executive
#17

That’s exactly right.

Ollie Mann

executive
#18

Oliver, I can hear you.

Oliver Tipping

analyst
#19

Perfect, thanks. Cool. I have roughly three questions, if that's alright. The first concerns your comment, I believe, that Lithia would go live revenue-wise at some stage during 2026 — I just want to pin down precisely where we stand on the capex spend needed to get that product ready for the North American market, and how you see capex trending across the coming two or three years. On top of that, are there any tools you're using internally that are lifting your development efficiency? Second, the general understanding is that billing in the US works on a per-rooftop basis, while the UK carries a bigger per-user component — so I was wondering what the approximate split was, for the Lookers and Marshall's deal, between per-rooftop and per-user. And finally, I spotted a court case that didn't involve you, where Asbury and CDK litigated over Asbury's switch to Tekion, and Tekion and Asbury prevailed in that case. Do you believe that precedent will make it simpler for you to take share in the US going forward from the incumbent North American suppliers?

Bill Berman

executive
#20

Ollie, I’ll sort of take these in reverse order. We’re really not in a position to comment on another party’s litigation and that kind of thing. What I can say on that is — and as you’d expect, obviously — the ruling means they’re going to keep fighting it, they’re going to appeal. Ultimately, the dealer owns their data. That’s how we run our dealerships too; in our case, a dealership’s data belongs to them to use as they wish, and we let them do that and support whatever they need to do with it. As for opening it up, simply having open access to the data doesn’t automatically mean it’s in a form that’s easy to digest and move across. We’ve built technology, specifically through our AI offerings, that can handle that in real time, whether we’re pulling from a dealer group’s data cloud, their own data stack, or straight from another core system DMS provider. I do believe that going forward, you’ll see more and more open data stacks and similar things. On the pricing models, obviously, it varies a great deal depending on which part of the world you’re in.

Bill Berman

executive
#21

In Europe, pricing is still mainly SaaS-based. Over time, all of our pricing will move to a rooftop and modular basis, and there are multiple good reasons for that. Some things are simply specific to a brand, and there is no way to actually charge it out on a per-user basis: OEM integrations, certain updates, certain facets of it. A lot of AI functionality would not be charged under a typical SaaS pricing model; it would have to be a rooftop charge. One of the key attributes that we bring into the marketplace is being able to help dealers reduce their costs, and oftentimes that is by automating certain non-revenue-generating, non-customer-facing processes and as such lowering a per-user count. It would be counterintuitive to sit here and continue with a per-user basis when one of your key tenets is to try to reduce the number of users that exist that way. As far as, we're not disclosing the exact amount that we spend in one market for development, but I just keep in mind that we are on a single codebase, and oftentimes things we do for one market transition and go into another market. And/or it can just improve the current functionality to the system that exists today.

Bill Berman

executive
#22

We have identified several strong accounting systems and other tools that we came across in the Nordic countries and that we deploy in various parts of the world, dynamic accounting and similar offerings. North America has plenty of different technology solutions and business practices that we believe could benefit other regions, and we want to bring those across. Clearly, entering North America is a major undertaking, and while our capex has increased, from our standpoint we have just completed a replatforming effort over the last 24 months. We have moved up with hyperscaling, and all the certifications with the US OEMs are underway. That would be the piece specifically representing North America, but apart from that, I expect our capex to remain largely where it is, aside from chances to enter new markets and/or put investment into new, more dynamic products going forward.

Oliver Tipping

analyst
#23

Understood, thanks.

Operator

operator
#24

Much appreciated, sir. We’ll now take Damindu Jayaweera from Peel Hunt. Sir, please proceed—your line is open.

Damindu Jayaweera

analyst
#25

Thanks, guys. Sorry, Peel Hunt is probably firing off too many questions. Bill, what I wanted to ask is this: obviously I think you guys did the right thing by making that Seez acquisition at the right time. It's interesting to see Keyloop also making, or trying to make, a similar acquisition, or has done so, in MotorAI. Obviously, everybody's kind of trying to move towards AI, embed AI. I was listening to your Full Throttle podcast when you were over in the US for the NADA conference. In there, obviously, you were kind of reiterating the fact that you don't want to do what everybody else is doing, which is just putting chatbots on top, and the AI has to be embedded deeply. When you look at your product page, I saw there's a nice video about how Seez DNA is going to permeate through the full product stack. The thing that slightly kind of confused me, not listening to you, but listening to Jay at Tekion, is on their NADA conference, it almost felt like he was playing down kind of whiz-bang AI functionality, and he was trying to talk to the core of the single truth, the security layer, trying to preserve the importance of system of record.

Damindu Jayaweera

analyst
#26

I realize I'm going on a bit, but I'm really just trying to understand how you're positioning Pinewood when you talk to potential target opportunities, given that everyone is constantly talking about AI, AI, AI — from Nextlane to even the Constellation assets.

Bill Berman

executive
#27

Sure. Honestly, I can’t speak for what any of our rivals might be saying out in the market. But here’s what I can tell you: in automotive—whether you’re talking retail, technology, or the OEM side—the strongest concepts frequently get copied. I’ll say this much: with Jay, I’m in total agreement about the system of record and the underlying core data stack that supports it, and about how much that matters. As for your point—maybe this is where we differ—I see AI as something that can draw on that core data stack and then accomplish fresh and compelling things with it. With a platform like ours, one thing that stands out is not needing a multitude of stacked applications, fragmented data stacks, fragmented capabilities, and 20 windows open at once—and, ideally, keeping the count of non-OEM integrations as low as possible so the transaction feels smooth and simple for both the customer and the dealer. That, I believe, is a genuine differentiator. Where I see AI fitting in is that AI will be capable of doing things akin to a system of record, a core enterprise-level accounting platform.

Bill Berman

executive
#28

Our system may be straightforward to run, yet it can still get quite complicated. We’ve already integrated our AI into it, and at this point the AI is able to respond to a user’s questions and show them how the system works. The place where I see AI coming into play is predictive indexing — helping a customer schedule an appointment, perhaps to get the car serviced, but doing it in a way where not only does the shop have availability on the side of the individual writing up the service advisor and so on, but also making sure we have a technician available who has the right skill set for that car. Often appointments get made because there’s an hour free in the day, but that technician may not be qualified to work on an electric vehicle, for example — starting to do things like that, using predictive indexing to engage with a customer when their car will need its next servicing, or being able to engage directly when it comes to recalls and so on, without having to use phone rooms and operators and humans sitting here trying to facilitate things like that.

Bill Berman

executive
#29

Sure, it could sit there and help along the customer journey, but when all is said and done, that foundational data stack — the system of record, the enterprise-grade accounting platform that fully integrates with the OEMs — is the heart of everything. No AI will ever outperform the data it can reach. Which ties back to what you said earlier: that's exactly why I'm not much of a believer in the layered-apps model, something perched on top like a chatbot, since ultimately those tools are all fairly alike and they're pulling from the same data streams. With a data set like ours, plus the sheer wealth of information that comes with it, the way operations run and the value AI can deliver really shift. AI will be additive — I genuinely believe it will be transformative — and I think what emerges over the next 12 to 18 months, as that gets represented with Pinewood and Seez, is going to impress you quite a bit.

Damindu Jayaweera

analyst
#30

I just want to ask one more thing. Clearly, the US is where your largest opportunity lies,

Bill Berman

executive
#31

But.

Damindu Jayaweera

analyst
#32

I'm also quite curious about the opportunity you have in Europe. I think you've consistently mentioned how fragmented the European market is, and there are a number of products reaching end of life, but at this point, as you described, AI is actually making these tools somewhat easier to use. Picking up a new piece of software might come with a gentler learning curve. And then on top of that, over the last couple of months, obviously, people are seeing frightening headlines regarding cybersecurity. Do you feel that your ability to push harder into the European market is now greater than it was 12 months ago? You obviously acquired the Dutch distributor, and I know you have hiring plans in place from Germany. Just some commentary around the competitive landscape, if you would, and whether cracking the European opportunity has become easier in your mind.

Bill Berman

executive
#33

I'm not sure I'd call it easier, but the demand we're seeing from Europe, Asia, Africa, and South America is growing exponentially day by day. OEMs are looking to do things differently. A number of OEMs we've engaged with have said they have upwards of 200 different OEM integrations, and managing all of those effectively is simply impossible. OEMs want fewer integrations into DMS systems, and they want the more advanced systems that exist out there. Cloud-based systems such as ours are definitely appealing to them. They want fewer. They want providers that can operate on a worldwide basis. We call it Assist, which is built into our system, where you can literally just ask the system how to operate itself — that's a big differentiator. Our system is also language-agnostic; you can work in multiple languages within a single dealer group, even within a single store. Yes, I do think that. Taking the example you bring up, the European market is very fragmented. You have lots of local players there whose solutions are built specifically for a geography, and I just don't think those are going to stand the test of time. I think you're going to need — kind of like what you've seen with consolidation within the retail network within dealers, I think you're going to continue to see consolidation within the tech stacks that the OEMs are going to be willing to integrate with, and ultimately, I think that'll help drive opportunities for platforms like Pinewood.AI to be able to engage in there.

Bill Berman

executive
#34

To be more specific about Europe, you're correct. There are a number of burning platforms, end-of-life, unsupported systems in that region, and I think that presents a huge opportunity for us. That being said, North America is by far the largest automotive retail market, particularly when it comes to technology, and it's going to be a key focus. We will never forget our roots and the geographies where we already operate, and in a perfect world, we want to keep growing in our key markets near our head office, the opportunities in North America, but then also be able to keep growing in Africa, in Europe, Asia, and perhaps, if the timing's right, perhaps even into South America.

Damindu Jayaweera

analyst
#35

Thank you. Congratulations on everything you've accomplished across the past 2 years. It's wonderful to watch a vertical software business do well in the AI era. Cheers.

Bill Berman

executive
#36

Thanks for that. It’s really nice to hear. Our team has performed incredibly well — Ollie and I are the ones out front, but 400 people are the ones carrying the load. No, I appreciate the nice remarks.

Ollie Mann

executive
#37

Thank you, Damindu. I appreciate that.

Operator

operator
#38

Thanks for your questions, sir. Ladies and gentlemen, one quick reminder: if you have a question or a follow-up question, just press star one now. We'll go next to Andrew Wade from Jefferies. Please go ahead.

Andrew Wade

analyst
#39

Good morning, everyone. I have a quick question for you. In your RNS, you discuss the competitive moat relative to generic AIs. I'd be interested if you could elaborate on that specifically. You mention the advantages of 20-plus years of experience, and you mention the difficulties of integrating with the OEMs. Could you just say a bit more about why that is such a challenge, perhaps referencing some of what you had to go through in the US to accomplish it to the extent you have out there.

Bill Berman

executive
#40

Yeah. Andy, good morning. That's a good question. The strange part is, you'd assume that when you integrate with a particular OEM, that same integration would function anywhere on the planet. What you actually discover is that nothing could be further from the truth. You can go to parts of Central Europe where four countries border one another and find five distinct integration levels with just a single OEM. What we see is that, for instance, going into North America, we'll likely wind up running close to a thousand separate integrations before all the key OEMs are fully integrated. Now, many of them involve multiple integrations — obviously it isn't a thousand distinct OEMs — but it can get quite complex. There's enormous differentiation, even in certain cases between Canada and the US. It isn't the difficulty of doing it; it's simply the sheer volume of work. Right now, we're on pace to have, by the end of this year, 90-plus percent of the volumes that exist within North America fully integrated on the OEM side, with the certifications already in. That really clears the path for us to expand beyond the Lithia deal and bring additional US dealers on in a relatively short period of time.

Bill Berman

executive
#41

You brought up moats, and I'm glad you did, because obviously everybody witnessed what people called the SaaS-pocalypse on February 4th, when Anthropic and Claude launched and shook up some of those legal platforms out there. A platform like ours puts us in a really unique position. You mentioned the OEM integrations. That's one of those areas where, as big an advocate as I am and the company is for AI, I just don't see how AI could sit there and build OEM integrations — a thousand integrations for the US — and replicate that at scale worldwide. I also don't see the OEMs open-sourcing things or letting AI agents come in and start doing integration work. Having an enterprise-level accounting platform, again, one that has the integrations with the OEMs, that is multi-jurisdictional across 40-plus countries to be able to do it that way — at least in the near to mid-term future, these are just things that an agent, an AI agent, simply isn't going to be able to do. We have quite a few moats that work around us and protect us on that piece of it, but they're also competitive advantages as we engage with new potential customers, as we keep working with our OEM partners, and as we keep expanding our footprint worldwide.

Andrew Wade

analyst
#42

Great work. Thank you, Bill.

Bill Berman

executive
#43

Thanks, Andy. Have a good day. Cheers.

Operator

operator
#44

Thanks.

Andrew Wade

analyst
#45

Much appreciated.

Operator

operator
#46

Another question has just come in, and it's from Alex Short at Berenberg. Alex, please go ahead.

Alex Short

analyst
#47

Good morning, everyone. I have two questions. First, it's clear that some genuinely helpful new disclosures have been provided, which help us grasp what portion of that £60 million target already has support. My question, I suppose, concerns capacity and what amount Pinewood has available around both current and upcoming implementations. On one hand, has the delay to Marshall's created a tighter situation in FY27, or on the other hand, has it let you move ahead on Lookers and in North America? On the other hand, clearly a good deal more potential market share is presently held by legacy competitors. In the event of a new contract win, say in a new region where new OEM integrations are needed, would the company have the implementation capacity?

Bill Berman

executive
#48

Yes. Morning, Alex. That’s a solid question. Not really inside Marshall’s or Lookers specifically—our implementation team, which is based in the UK, at least for the UK, can flex its capacity and its ability to bring on more dealer groups. Although the Marshall’s delay doesn’t really alter much, yeah, it may free up a bit of resourcing so we can move a little faster with Lookers. Obviously, we have other contracts besides Marshall’s and Lookers underway, and it just creates capacity on that side. Usually, the biggest factor that constrains how quickly we can complete an implementation tends to be on the customer side and fitting around their timelines. In the UK, for instance, you typically don’t perform integrations in March and September, since those are big retail months. In that situation, we might take some of that UK resourcing and perhaps shift it into Central Europe to assist with implementations there. I’d say the one thing, as we move forward and keep growing our business and our capabilities in our tech stack, is how we’ve begun using AI to help make implementation simpler.

Bill Berman

executive
#49

The largest part of the implementation is really — first of all, it's setting up the accounting stack that the current group is working on. Every group has certain nuances in how they operate, and although not every group has a bespoke platform that we help build for them, at the end of the day, nuances exist. The biggest piece is pulling the data out of their current system or systems and then loading it in. We've only just begun using AI to handle something that previously took a couple of weeks, bringing it down to a couple of minutes. I spoke with you on the call at least about using Assist, our AI agent embedded in the platform that can help you operate the system, where you could pose a question like "How do I stock in this car?" and it will give you a detailed pathway to go do that. In the relatively near future, with that same capability, the system will be able to do it for you with a handful of prompts, able to handle it that way. It significantly cuts the training time on new implementations, and the way the system has been designed, it's very intuitive.

Bill Berman

executive
#50

Everything works through menus, so anyone who has spent time with Microsoft products before — and can read, handle a mouse, and navigate a menu — will be able to run our system within a fairly brief stretch. We're drawing on what we've learned, our existing tech stack, and a few of the inventive capabilities that the Seez tech stack lets us bring in, and getting to the point where implementations can go extremely fast.

Alex Short

analyst
#51

Thanks, Bill. Perhaps one more for Ollie, if that's alright. We're clearly aligned on the FY28 EBITDA target, but could you walk us through in somewhat more detail what you expect for how cash margins move through to '28, along with the capex and working capital dynamics surrounding that? I understand you'd rather not get too granular on the capex side.

Ollie Mann

executive
#52

No, no, that's alright, Alex. Morning. Good to hear from you. Regarding working capital, I think we've discussed this previously — as our customer base expands, we do gain an advantage here, since we bill customers quarterly in advance. That applies to the recurring revenue, and most of our revenue is recurring, so we'll see a benefit from that. As we move into FY27 and FY28, there will be a meaningful working capital benefit. In FY28, we're talking £12 to £13 million of benefit in that year. On the capex side, I think Bill mentioned this — the underlying capex, or standard capex, is very much being one codebase as is. As we exit this year, we've been carrying out the OEM integration work with the US, and we're in a good place with it. I think we've said that we expect the majority of that to be completed during 2026 or by the end of 2026, which is great, and it lets us effectively sign any US customer. We're in a good place with that. Once we annualize the capex, there'll be a slight tick up for '26 and '27, but the net impact of those movements is that of the £58 to £62 million underlying EBITDA, we expect sort of high 40s of that to drop through from a net cash position — we're talking £45 to £50 million of cash in FY28.

Alex Short

analyst
#53

Thank you so much, and congratulations on all the progress made this year.

Ollie Mann

executive
#54

Thanks, Alex.

Bill Berman

executive
#55

Thanks, Alex.

Operator

operator
#56

Thanks for that question, sir. Since there aren't any more audio questions, I'll hand the call over to Henry Walters, who will take any questions that came in through the webcast. Thank you.

Henry Walters

unknown
#57

Thank you, Georgie. Investec has sent us a couple of questions about total contract value. Roger asks: "I appreciate the disclosure of the total contract value metrics. What assumption are you making regarding average customer lifetime, please, since presumably that can turn out to be many years, if not decades? Which cutoff point is applied?" The second TCV question is: "Generally speaking, how does the total contract value figure break down among subscription, maintenance-type businesses, and implementation/service business?"

Ollie Mann

executive
#58

Appreciate those questions, Roger. If I take them in reverse order, regarding how recurring versus implementation revenue breaks down: every bit of that figure is recurring — no implementation revenue is included in it. What it reflects is the contracts from customers we've already signed who haven't gone live yet; it's purely the recurring portion of that revenue. As for a cutoff or lifetime, our assumption is that no lifetime has been applied, and the reason is that the only real circumstance where we lose a customer tends to involve M&A activity. Say we have a customer with 5 dealerships and another party with 50 dealers on a rival competitor system buys them out — that's generally the only situation in which we lose a customer. We're proceeding on the assumption that most of these customers within the total contract value are large, enterprise-level customers — the majority — and the assumption is that they're essentially lifetime customers, with no cutoff. We haven't applied a 10- or 15-year lifespan. Hopefully that makes sense and answers the questions.

Henry Walters

unknown
#59

Alright, Bill, I believe that covers everything, so let's finish up here.

Bill Berman

executive
#60

Thanks, everyone. As I mentioned earlier in my conversation with Andy, I want to remind you that while Ollie and I are the ones sitting here taking the lead, this really reflects the dedication of our more than 400 staff members across the globe. You could call this the oldest startup around, and we're eager for even stronger results in the coming half years and beyond. Thank you, all.

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