Intercontinental Exchange, Inc. (ICE) Earnings Call Transcript & Summary

June 3, 2021

New York Stock Exchange US Financials Capital Markets conference_presentation 50 min

Earnings Call Speaker Segments

Chinedu Bolu

analyst
#1

Good morning, everyone. Thanks for joining us for our next session with Intercontinental Exchange. I'm delighted to once again welcome back Jeff Sprecher, Founder, Chairman and CEO of ICE. Welcome back, Jeff, and thank you very much for participating in our conference once again.

Jeffrey Sprecher

executive
#2

Yes. Thank you, Christian. It's always good to be with you. This is a very, very good conference. So thank you for having us.

Chinedu Bolu

analyst
#3

Fantastic. Let's let dive right in, Jeff. And maybe a good place to start here, just on the operating environment for the company. You would know if you look at a stock, which is roughly flat yet today, but you are coming off of a very strong period for fundamentals of the company. I think 2020 was a record. You still grew in 2021, the first quarter of very tough comps. So I'm just curious kind of how do you feel about the [ operating ] environment business? And then what do you think investors are missing in the [indiscernible] story here?

Jeffrey Sprecher

executive
#4

Yes. So thank you for that. We're -- you're right, we had an unbelievably good year last year. And it's hard to gloat about that because it was obviously the middle of a global pandemic and -- or a global footprint. So we have a lot of our employees and a lot of our customers, obviously, very heavily impacted, and yet we did really well. And the first quarter of last year when the pandemic really had velocity we, there was a lot of volatility in the world, and we help manage risks. So we did quite well financially. And -- so you're right, we had a very tough comp. But yes, last quarter was the best quarter in our company's history. So the company is doing incredibly well. We're really well positioned and very proud of what we've built here. And I continue to see really, really powerful metrics in our businesses. I don't know exactly why the market doesn't fully see that. I will tell you there's a bit of a disconnect in the way we think about and have built the business and the way under securities laws and accounting laws were required to report the business. We're actually in the institutional network business. We built institutional networks. Underpinning those are large databases, some of the most potent and powerful databases in the world that are helping across those networks. And investors seem to understand things like Amazon and Facebook, which are consumer facing networks and have paid less attention, in my mind, to institutional networks. But the value of the network is that every new client that comes on makes the network more valuable to the people that were already there. And every new piece of information or service that you can provide across the network has a bigger and bigger distribution as a result of that. And so you've seen our company, which has been a public company for 15 years has had compounding earnings per share growth every year across the entire span. And it's because the business that we're in, essentially is a networking business, not necessarily the unique market segments that you and I'm sure we'll talk about here, but they're all basically -- have the same underlying macro trends against them.

Chinedu Bolu

analyst
#5

So maybe diving into one of the business segments. And I think one that we see a network abilities in the mortgage business. We've not owned I think maybe for almost a year, about a year. And I guess the question here is, over that time period, can you just talk about the progress that's happened so far in the mortgage business, whether it's market share, whether it's sort of ventures in newer customers like sort of larger banks. Just love to get a progress update on that business?

Jeffrey Sprecher

executive
#6

Sure. Well, Ellie Mae, that acquisition was a big acquisition. It was over $11 billion. So it gets a lot of attention. That is a front-end loan origination platform and network. And we combined it with 2 other businesses that we acquired, one was called MERS, the mortgage electronic registry service, which is a middle ware network and Simplifile, which is a back-end network, if you will, for filing mortgages at local registrars. And so by putting a front end, middle and back-end network together, the goal is to have an end-to-end process for the U.S. residential mortgage industry. And we closed on Ellie Mae in August and it's -- and bolted it to our network, and we made very quick progress on doing that. And you've seen the performance of the entire network business really, really do well, even though it's in its infancy in terms of that end-to-end connectivity. So we're very, very proud of it. We now touch about 85% of all U.S. residential mortgages at some point on our network. And we've been outperforming, if you will, the broader industry, if you look at our metrics. And so we're very, very pleased with the early results. There's a lot of work to do. There's a lot of upside opportunity in our mind ahead of us, but it's amazing how quickly, again, in the middle of a pandemic, we were able to both execute a deal and integrate it.

Chinedu Bolu

analyst
#7

Can we zoom back out into the broader digital -- or the mortgage landscape? And you have [ got little bit ] of experience around converting markets from analog to digital and anyone who's going through the mortgage process knows how incredibly analog it is a painful. And I think it still takes [indiscernible] 40 days to close the mortgage, which seems unbelievable [indiscernible]. What in your mind are the main hindrances to get in towards a fully digital mortgage? And how does ICE help accelerate that process?

Jeffrey Sprecher

executive
#8

Right. So just -- if we just kind of break down, many, many people that are watching have probably, at some point in their life, written mortgage. And if you just think about it, there's the process of a customer and a lender binding each other. So a customer acquisition process and CRM process. There's the process then of valuing the home and the underlying collateral and then similarly valuing the consumer and their ability to pay. There's an insurance process that typically goes on. There is then actual note itself that gets written. There's a closing process that tends to be a legalistic process. There's various registration processes then to put that to the local recorder. And there's -- then the mortgage moving into the U.S. capital markets to actually -- where it's fundamentally hedged and paid for. All of those things have been discrete processes. And what we're trying to do is bring together an end-to-end solution. By the way, that process that I just described is very, very highly regulated. That is consumer finance, very highly regulated. And so what we are envisioning is that if you can have one data set on common network for the entire transaction, and an overlay -- a regulatory overlay, so that the data once in there and verified can make its way all the way through the process, you'll do a number of things. One is you'll take tremendous amount of costs out of the system. We view the total addressable market as being over USD 10 billion just in what I described, and we're at about $1.1 billion in revenue just reported. So we have a lot of upside in the process that I just described, let alone any [indiscernible]. And so we also think that we can pull back, as you mentioned, the number of days. I think actually, it's more like 51, 52 days to close a mortgage right now. We can pull that back, which has significant implications for the risk, that interim risk period. And we're, again, in the business of helping people manage risk, so we think we can provide additional tools in that area as well.

Chinedu Bolu

analyst
#9

What do you think about the [indiscernible] issues in terms of getting those days down? Is it a regulatory issue in terms of things like ECloses or [indiscernible] closes? Is it a technology problem, which I would imagine, will be right up your alley? Just help me understand what it would take if we were to roll forward 5 years from now, what it would take to really bring down that sort of like that time line?

Jeffrey Sprecher

executive
#10

Yes. The process right now, if we just go back and say there's a $10 billion TAM, and we're up $1.1 billion, and we're touching 85% of the mortgages, just in your mind, you can say, well, heck, there's a lot of runway there for the mortgages that you're already touching. And that's because while the upfront process to the consumer may look digital, a consumer may go online or use an app and find a lender, behind the scenes, most of the processes are manual. People are manually ordering flood reports. They're manually getting credit reports. The file is passing from various people. By the time it goes to the closing, it's a physical closing with the file that again has to be checked to make sure everything is there. And so there's this inefficiency of passing paper and then checking and rechecking. And because it's so heavily regulated, there's a pretty big error rate in there, honestly. And so in the pricing of mortgages is essentially built-in error rate and the time [ scale ] that you just mentioned. The goal is that the actual note and the -- that underlies the mortgage will eventually be a complete digital process, where the file itself would -- as it changes hands between those that have to touch it will be a common file with a common regulatory overlay and then using artificial intelligence and other modern tools to error correct. And we just see that this is logical. It's going to happen. We think we can drive it. And to give you a sense of where we are, we've just launched a hybrid digital closing solution with a group of [ beta ] customers. So much of it is digital, but the actual note itself continuing to be [ ink signed ] paper. With later this year, we hope to be rolling out a complete end-to-end digital note solution with vaults -- digital vaults and digital notaries and all of the regulatory and legal requirements in 52 states and hundreds of counties, all end-to-end. And that, we think, will be a whole new workflow for the industry, but we think the early adopters -- we know the early adopters are anxious for this in order to reduce their cost and to collapse the risk that they have in that interim time period.

Chinedu Bolu

analyst
#11

As you mentioned, it seems like mortgage -- at least the mortgage vendor landscape is very fragmented for [indiscernible] out. I mean, you know very well the value of vertical integration, you did that with the exchange businesses and buying [indiscernible]. How do you think about that sort of parallel with mortgage? Are there opportunities to, I don't know, buy [ valuation ] companies, [indiscernible] vendors, et cetera, integrate that deeply into the Ellie system and make that a much more seamless process. How does -- how do you think that works within mortgage? Is that an M&A type execution? Or is that sort of something you can do organically?

Jeffrey Sprecher

executive
#12

Right. The acquisitions that we've done, if you look at it, and what I just described is we wanted to build the underpinning network, go end-to-end. And today on that network, are thousands of third-party vendors that are providing our services on the network. So the business model that we have is we provide some of the services ourselves, but just given the numbers that I mentioned, the vast majority of people that are on that network are third parties who pay us for access to the network, and in some cases, on a license or pay us a per transaction fee for transactions that they use across our network or some combination of both. And so as a result of that, we have a relationship with thousands of people in the industry. And what we -- the mindset that we've had is, what are the things that we should acquire that help build out the network to get to that vision that I just described faster. We don't have -- we're partners with thousands of people. So we don't actually have to own them. We actually want to ensure their success. And the way we'll ensure their success is to make that network really robust and viable and open. This is an open network and open platform. So think of it as something like an Amazon where the buyers and the sellers that are on that network are third parties, but we're providing the underpinning. We do look at whether there are things we could bolt-on that would continue to extend and grow that network. I know just since we've acquired Ellie Mae, we've looked at 25 or so, 24, 25 different opportunities. So people are bringing us opportunities. They -- people in the industry see what we're doing. None of those have -- would have moved the needle for us or helped advance what we're building. So we do look -- we are active in the space, but the vision is really, let's get the foundation in there because everyone in the industry will benefit.

Chinedu Bolu

analyst
#13

What about the competitive landscape? I think your biggest competitor is probably still excel spreadsheets and in-house systems. But there are a few sort of like vendors out there like Blend or Black Knight that are competitors and even like Quicken Loans has its own system. So how do you think about sort of the competitive landscape for mortgage software?

Jeffrey Sprecher

executive
#14

Yes. There's nobody that really has been building what we're doing, which is a network -- an open platform network where the entire industry can collaborate. And by the way, we do that in the cloud and with the regulatory and artificial intelligence that figure overlay. That's really unique. So I don't know that we have a single competitor. There are various people that are trying to optimize parts of that loan process that I just mentioned to you. And in many cases, they are doing that with us on our network. But take -- you mentioned Blend, and there's another company Roostify, which is working on the front-end app, if you will, customer-facing app. Those are highly valued companies. They're fast growing. To give you a sense, we have 10x the number of customers that they have, that we have put on our front-end app since they have launched. So if you like those companies then you should love what we're doing. Similarly, many of the firms you mentioned, we have partnerships with in the sense that we want them. If they have their own bespoke front end, their own loan origination, their own CRM, their own customer acquisition, come join us further down the path, use our closing solution or use our filing solutions. And the goal for us is, if we're touching 85% of the mortgages at least one time, we'd like to provide other services on that network to touch it 2x, 3x, 4x. So market share to us is not really the metric we're looking at. We actually are really trying to look at revenue growth. And the way we can partner with all of these thousands of vendors on our platform to help them increase their velocity and touch that as many times as we can as the foundational provider.

Chinedu Bolu

analyst
#15

Great. So I think [indiscernible] very interesting long-term vision for the mortgage business. But we do get a lot of questions around the near term and to the extent we continue to see a slowdown in refi, [indiscernible] rates or even now, it seems like purchase is under pressure, just given lack of supply, et cetera, how does that change, I think, the near term sort of growth dynamics of the business?

Jeffrey Sprecher

executive
#16

Well, certainly, we want there to be a robust ecosystem around the mortgage space. So we do look at industry forecasts. I'll note that industry forecasts to date are very robust. So a lot of the cautionary comments that you made are somewhat forward-looking. There's this perception that when a business has been fantastic it can't continue at that rate. But we -- if you look at the industry data, you'll see -- I don't want to give you our data, but if you look at industry data, you'll see that the industry itself is doing incredibly well and some of those near-term peers have not materialized. But beyond that, we want to be -- there's an analog to digital conversion that's going on that we believe provides a tailwind to the business that in a tougher market environment, people are going to pay more attention to costs. They're going to pay more attention to risk. And that those are times when we hope we can touch that mortgage more times. And in that sense, we're somewhat looking at a different metric internally, not just the overall number of loans that have been closed, but how can we participate in collapsing the cost and time of doing a mortgage, and we'll get paid for that.

Chinedu Bolu

analyst
#17

And maybe lastly, on the mortgage business. I think today, it's still somewhat transactional and still somewhat volume-driven. Can you just talk about any plans over a multiyear horizon to make that business much more recurring revenues?

Jeffrey Sprecher

executive
#18

Sure. So when we started ICE, we were -- which is now 2 decades ago, we were basically 100% transactional. And we took the company public in 2005 and as a new public company CEO, I could see the volatility in our stock that was -- as people were looking at daily transactions and trading the stock around transactions. And I looked at peers in financial services and multiples that they had that were low because they always had a volatility risk built into them. And we made a concerted effort in the company years ago to try to have more recurring revenues. And broadly speaking, we're -- the company broadly is sort of 50-50 subscription recurring, growing subscription, recurring revenues, very, very sticky customer base and 50% transactional revenues. And that balance has worked for us in managing the business. And if you look at mortgage, we're kind of in that same realm. And so it's been comfortable. What I like as a manager about the recurring revenue is they're predictable, they're forecastable and in terms of working with the Board on our dividend policy and our capital return policy, we have something we can really predict and lean on. But you don't want to necessarily give up upside in risk management and where these networks are used for risk management purposes. And so -- and I'll mention that we grew this earnings all through the financial recession, recent financial recession all through various Middle East Boards, all through changes of leadership around the world. And so that volatility component is something we'd like to capture. So we kind of like the 50-50 mix. I will lead you a little bit to tell you that if you think about the mortgage vision that I gave you, most likely, we're going to go to the lending community and say, we can close these mortgages completely digitally. Why don't you -- you're going to have to change your workflow, why don't you try one, and just pay us x dollars. And so these new services lend themselves initially to being transactional because it helps people adopt them. If they become routine, they then start to lend themselves to be subscription-based. And so what you've seen in our business all across our business for 15 years is the shift where we -- sort of new business transactional, legacy business get to be more subscription and recurring, it becomes sticky, it's become part of the workflow. And that's been a nice metric in terms of a manager for us. And I hope, by the way, nice for you in terms of covering us and for investors in seeing year-over-year earnings per share growth.

Chinedu Bolu

analyst
#19

Absolutely, a multiple expansion. Maybe just switching back to the energy business here. And as you mentioned, you formed the company 20 years ago, and it more or less [ an oil sort of treatment ] firm. But maybe underappreciated is you actually have a pretty substantial carbon and emissions business. So I just wanted to talk about sort of the scale of your sustainability business broadly, whether it's trading or data? Kind of how big is it? And more importantly where do you see the biggest opportunities going forward?

Jeffrey Sprecher

executive
#20

Yes, it's interesting. I know you know a little [ about my ] background, but just not to make this about me, but I started ICE -- well, when I was in [indiscernible], I started a company with a guy I met in school that was a renewable energy company. And I started ICE, what was called the Continental Power Exchange to build a renewable energy exchange in 1997. And over time, the name didn't fit the company. We weren't just continental, and we weren't just power. And so we became Intercontinental Exchange. But the core of the company was a renewable energy platform. And I think that DNA has been all through the company in our growth. And we have -- we are the dominant exchange for emissions and carbon and offset and renewable trading around the world. I mean, we probably have a 90-plus percent market share. And given where we started, you could kind of get your head around why that is the case. We bought -- we were early in this space, and we bought the Chicago Climate Exchange more than a decade ago. We run essentially the European carbon markets, the new U.K. carbon markets just launched in the last 2 weeks, the regional markets around the U.S. for various SOx and NOx and offsets various voluntary markets. And so it's been a big and growing part of the company, honestly, for 20 years. But in a world where we live today, when there's much more focus on ESG issues, it's starting to get more attention. And by the way, it's been a consistently good grower for us over that period of time.

Chinedu Bolu

analyst
#21

Just curious, when you speak to ESG investors, I guess what's the view of ICE's role in broader energy markets, whether it's traditional carbon markets or the climate markets? And how does that impact their view of ICE's ESG ratings, whatever that actually means?

Jeffrey Sprecher

executive
#22

Yes. I think -- well, first of all, this whole ESG space and in terms of the way investor perception around ESG space is evolving is complex. We don't have yet good metrics or good indices that we can benchmark against. And so saying that we probably get 0 credit from investors in terms of actually building and running the environmental markets for the world. We use those markets. We offset our -- part of our carbon, and increasingly as we're auditing ourselves and doing our own internal work, we like using markets as a way of solving some of these products. It's consistent with our vision of clear, transparent and regulated markets. And I think pricing carbon and other emissions is a way that managers can get their head around how they can go about improving the world. And so I don't think we're getting a lot of credit there. I do think, over time, people will come to recognize what we're doing. Certainly, government officials recognize it because they continue to turn to us for solutions. If you think about what we're doing in Europe, I recently had a meeting with the minister in charge of finance in the EU, and part of the COVID recovery plan for Europe is a green financing plan. This is a major top-down initiative through various governments in Europe. I think it's going to be contagious and already somewhat is around the world. And we help people do that refinancing by giving them the hedging tools for major green projects, carbon and renewables and other offsets. And so we're a part of that conversation, and it's been really good and rewarding business for us, given how many years we've been at it.

Chinedu Bolu

analyst
#23

Let's switch to nat gas business. That had a real [indiscernible] last year. Just nat gas broadly. So can you just speak to the long-term opportunities in nat gas? Where are we in the sort of global harmonization of nat gas prices? And kind of how do you think about that business longer term?

Jeffrey Sprecher

executive
#24

Yes. I think, Christian, when I first met you, I think I was -- years ago, right, when we're looking at the company, I think we started to talk to you about the fact that we thought the natural gas business would globalize, it is, it has been. We run a global natural gas trading and risk management platform. We, years ago, went and built an exchange in Amsterdam and acquired some businesses there and launched a natural gas contract called TTF, which has become the European natural gas marker and is increasingly becoming a global gas marker. We also have a contract that we trade in Asia, JKM. And what's happening is the globalization of natural gas through the provision of liquefied natural gas that can be shipped around the world. And it's a solution for many economies as they're trying to get off of legacy carbon footprints and moving as a part of the solution to a natural gas environment as the move continues to renewables and solar and other things. Natural gas is a part of that shift in that mix, and it's globalizing. And we are the global platform for gas. And you particularly see that happening outside the U.S. in some of those markets.

Chinedu Bolu

analyst
#25

Good. Sticking with the non-U.S. theme here. You recently launched the [indiscernible] brand [indiscernible] into oil to be a benchmark in the Middle East, Asia. I feel like that's been [indiscernible] attacked a few times, and it's been tougher to crack. How do you -- why do you think this attempt will work? How does it play to sort of the bigger geopolitical dynamics around, I think, China's trying to create its own benchmarks for oil, obviously, the U.S. still has dominant benchmarks, but maybe to put all that together, and I love to get your views?

Jeffrey Sprecher

executive
#26

Yes. So we recently launched a new exchange in Abu Dhabi, along with Abu Dhabi National Oil Company and a group of industry players to create a new benchmark Murban crude, which is Middle East crude. And so while we're -- on the one hand, we're talking about ESG, carbon and a movement to natural gas, if you look at emerging economies, particularly Asia and China, and including a couple of other non-China Asia companies -- countries, they are going through tremendous growth, and they are still highly dependent on crude oil and [indiscernible] petroleum products. So there's kind of a barbell effect going on in the world right now. Western company is moving on one end of the spectrum and emerging economies on a different end of the spectrum. And so we have an end-to-end platform that allows all of that kind of risk management. And I think it's been great to partner with the ADNOC folks and the Abu Dhabi government. They -- I think it will have many more opportunities for us in the sense that they understand the trends that are going on. They have their own ESG plans for their economy. They recognize that the Middle East was largely an oil-based economy. And it's going to transform itself. Along with a lot of societal transformations, there are energy transformations going on. They're serious. And I think our partnership there will bode well for us over the long-term with that infrastructure. And lastly, I would just say to you that figuring out how an Asian footprint for a western company and navigating what's moral and ethical and where do you want to position yourself, it's been better for us to partner with people around in the Middle East and in other areas out of Europe and what have you. It's been a safer, more reasonable investment philosophy for us and still, I think, puts us in the right overall legal and ethical place with respect to growth.

Chinedu Bolu

analyst
#27

Great. Jeff, I actually have quite a few questions coming up for you from the audience. So let me take a couple of those before I jump back to my questions. One of them is, can you discuss growth drivers of the Fixed Income data analytics business? And what new opportunities do you see to grow longer term?

Jeffrey Sprecher

executive
#28

Yes. So we've been trying again to build a fixed income network. So think of us as what are we putting together. And we want players that are in the fixed income business to be members of this network, to be using various services across the network, and sort of the foundation, if you will, of that network is data acquisition and distribution to people that are making fixed income decisions. And that's largely been a subscription-based business. And we've been able to grow the data set and create alternative data sets as the network has grown. We've built that business to try to participate in the trend of the changes that are going on in the fixed income business. One, I think many of your followers know that there's an analog-to-digital conversion going on in the execution of fixed income. But more broadly, there's a change in the way investor appetite is looking at fixed income through alternative investments, like exchange-traded funds. Bonds are hard to own. They're hard to index. And so data is key for those investors. If you think of an index for equities, which we're all used to, companies get acquired and new companies form up and the index can be rebalanced on an orderly way. And generally speaking, the market understands what the next name is coming in and out of an index will be much more difficult in bonds where bonds are redeemed or [indiscernible] or they have a tenure on them. And so -- and a 5-year bond may come and go. And so it has to be replaced with something like-for-like in the index. And so we have an amazing historical index or database of indices data that we use. And so -- and a very good business that's participating in that analog digital conversion. And we continue to put things on to that network that make the network more valuable and then continue to grow the network with more respondents on it. So another one of these analog to digital institutional network plays that we're doing well at.

Chinedu Bolu

analyst
#29

Great. Have quite a few questions on blockchain and crypto. One of them is, what is your view of the impact of blockchain technology on different parts of the exchange business over the next few years?

Jeffrey Sprecher

executive
#30

Well, we got into that business because we wanted to learn about the blockchain. And so we were relatively early. We invested in Coinbase. They wanted to use our name as part of their capital raise as a validation, and we wanted help in understanding blockchain and digital assets more broadly. And so there was very good early partnership there. They don't need our name anymore. We understand the blockchain. So we've actually sold out of that investment. But the underpinnings were acknowledged and partnership transferred essentially. The blockchain is a distributed database. I will just tell you that we run one of the most sophisticated distributed databases in the world that underpins the U.S. equity markets. We do hundreds of billions of transactions a day that have to be widely distributed across Wall Street, banks, brokers and investors and can have no downtime with latency that defies any network built anywhere in the world for any purpose, people that are being bits and bites to us off the ionosphere. And so we really are database experts. When we look at the blockchain, you can see it's version 1.0 of database, it's rudimentary compared to what we're doing. It's interesting. It has a lot of application because of its public nature and its ability to distribute. It doesn't solve a lot of the major problems that we have. But there are -- if you look at globally, the interest in it and the investment going in various blockchains and new tokenization of things, it's interesting. So we want to be a part of that, at the forefront of it. Right now, it's somewhat consumer oriented, which is why we created the company back and gave it its own brand and ultimately its own capital structure because it's a network business, but not institutional. So probably going to have different metrics for people like you to cover it and consider it in terms of an investment thesis.

Chinedu Bolu

analyst
#31

I am curious when you make up progress on Bakkt so far. I mean, you guys started this, right -- quite a while ago, you had the vision around crypto or [indiscernible] of price of what it is today. If you think about progress over that time, how the market has actually grown quite a bit, what do you make of Bakkt's progress so far? Anything you think has held it back a little bit? And how do you think that can accelerate going forward?

Jeffrey Sprecher

executive
#32

Yes. So it's doing well. And we're -- I can't talk too much about it because we're about to spin it into as a public company. And so that -- it's filings are out there. So I don't want to discuss the performance of the business. But the philosophy was that we were in the institutional network business, and there was a lot of institutional interest in blockchain, bitcoin and tokenization more broadly. And can we bring that group of institutions together. If you really look at the high-profile trends and investments that are going on around digital assets, crypto, what have you. They've been very consumer oriented. They haven't really yet engaged the institutions. Some of that is regulatory government influence on finance and regulated finance businesses. And -- but there's an interest in it. And so Bakkt is really positioned. We have a relationship with Starbucks and Microsoft, 2 early partners in that company with us. You can now use the Bakkt app to -- in conjunction with the Starbucks app, which is one of the most well used, well liked consumer apps for dealing with an institution of Starbucks. And so there's connectivity there now. And there are a number of other partners that have been announced and then yet to be announced that are the opportunity set for Bakkt going forward in hooking consumers and institutions together, which is a business that we -- much like the mortgage business, we're increasingly hooking institutions and consumers together. These institutional networks are being -- networks more broadly are being pulled into the consumer marketplace. So we're on one end, going one direction, and you've kind of seen the blockchain on the consumer and trying to go in the other direction. So somewhere in the middle [indiscernible], I suspect.

Chinedu Bolu

analyst
#33

A couple of questions on mortgage. One is a network effect, how do you benefit from the network? What are the -- where are we in the integration of the businesses? And how would that influence growth? I'll tuck another one to that as well because it's [indiscernible] as well. And the question is, what are the biggest challenges you face in developing our mortgage business?

Jeffrey Sprecher

executive
#34

Yes, those are very linked in the sense that the opportunity is to have an end-to-end network with one set of documents and datasets that is -- that ticks all boxes from a regulatory standpoint, which that alone will massively streamline the workflow and massively reduce the error rate that exists today in mortgage. And so the network effect is having all of the people that participate in mortgage, people that write flood insurance, people that do home appraises. Increasingly, with digital closing, we're talking about law firms, notaries, clerks that are involved right now in the paper-based mortgage business, that network, if we're successful in expanding this really scales become very large. Very quickly, it moves well outside of the lender footprint across broad -- broadly across the mortgage and institutional space quickly, we think. And the opportunity set there, if you really want to look out 5 years or 10 years or what other -- now that you have that massive network of consumers, lenders, title companies, lawyers, notaries, counties and capital markets all on one network, what are the other opportunities? And one of the things we're finding, just to show you a little leg is a lot of people coming to us saying, are you aware that my business benefits from a new homeowner. I have a landscape company. I'm [indiscernible] company. I have a big box store and sell trash cans and draperies. Their -- the event of buying a home stimulates a lot of consumer behavior. And we are at the center of that. We have the best dataset, knowledge base bar none of what's going on, if we have that end-to-end transaction. Similarly, if you are a lender, you'd like to have a customer for life. You'd like to have [indiscernible] do business with that lender and come back to them if we're going to refinance or if we're going to do a home addition or if we're going to buy an automobile or whatever consumer needs are, you'd like to have a consumer for life. One way of doing that is if you can have better information and connectivity to that customer so that you can anticipate when they might refinance or when they got a new job and they may be moving to a new city, that data is available in the world today. And so part of the long-term network impact is having that organized in a way that can have a better consumer experience that meets all regulatory requirements. And those are areas that we understand and are excited about building out.

Chinedu Bolu

analyst
#35

Great. Well, actually, we're out of time here. So let me ask one more for myself here. As you mentioned Jeff, [indiscernible] come over 20 years, built an incredible company, seen a lot of success. But in terms of [indiscernible], if I look at all people around you, they're all mostly gone, right? Chuck Vice, even Scott Hill just left now, obviously, Kelly is doing other things. So the question is what about Jeff, right? How do you think about your role in the company? What do you think makes good succession planning? Can this company survive without, obviously, what is an outsize personality and obviously a visionary leader? Maybe just talk about those sort of points?

Jeffrey Sprecher

executive
#36

Well, first of all, thank you. There's a complement in there, I appreciate that. I'm not sure it's fully deserved in the sense that the people that have left here have basically retired. We have an incredibly loyal compatible management team. And Scott Hill left after 14 years as the CFO and Chuck Vice left after 22 years as the COO. And so -- and Kelly was called to public service. So people don't leave here to go to other companies. And that is part of the culture that we're creating. And what I hope you're seeing is that as the company has grown, we have a group of managers that are running businesses today that we're increasingly trying to expose to you and the market, my colleague, Ben Jackson, who's our President is doing some of the one-on-one today. We want to give people access to these very talented people. And that's intentional on our part because it's not a one-person company. My job today is helping to curate and keep organized really highly talented people. And we run the business together as a group, we're not siloed. We're very flat. We're very communicative. Just to give you a sense, last week, I went to a baseball game with our large former CFO, Scott Hill, our former Chief Technology Officer; Edwin Marcial, and our former Chief Operating Officer, Chuck Vice. Yesterday, Kelly Loeffler went to lunch with Scott Hill, and Jonathan Short, our former General Counsel. I mean we're all still -- and they're all still here helping and contributing, and there's a tremendous amount of loyalty to the company. So that's a culture that we've tried to ingrain and that I specifically wanted here so that the company can have long term, whether I'm here or not. But I would just tell you today that I'm fortunate that I'm just helping to keep organized and curated a group of really talented people that many of you are coming to get to know and deserve much of the credit. I started -- I probably had the idea for mortgage, maybe 2005. So was that 16 years ago, we started working on mortgage. Today, I can talk about it. I'm [indiscernible] because other people are really affecting the vision that we came with years ago. So -- and I feel great about the company. And this -- it's just -- as you said in your introduction, by the way, Christian, had the best year in our history and the best quarter in our history last quarter. And it's an incredibly talented team here that's doing that. And the legacy people that have retired that are hanging around and helping out are so proud of this group. I couldn't be more high on the people that are here doing these businesses.

Chinedu Bolu

analyst
#37

Great. I think we've a little run out of time here. So as always, Jeff, really appreciate the time. Thank you, everyone, for joining as well. Thank you.

Jeffrey Sprecher

executive
#38

Thank you, Christian.

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