Jio Financial Services Limited ($JIOFIN)
Earnings Call Transcript · April 17, 2026
Highlights from the call
Jio Financial Services Limited (JIOFIN:IN) reported its Q4 and FY 2026 earnings, showcasing significant growth across its business segments. The company achieved a consolidated total income of INR 3,274 crores for FY '26, marking a 78% increase from FY '25. Q4 FY '26 income was INR 1,020 crores, a 97% YoY growth. Key drivers included a 133% increase in interest income and a substantial rise in fees and commission income. Management highlighted the launch of the JioFinance app and strategic milestones in its lending, payment, and investment verticals. Guidance was not explicitly adjusted, but the company emphasized continued growth and expansion across its services.
Main topics
- Lending Business Expansion: Jio Credit's assets under management reached INR 25,700 crores, a 156% increase over the previous year. Disbursements in Q4 FY '26 were INR 10,600 crores, a 49% YoY increase. Management emphasized the strategic expansion supported by a balanced mix of capital.
- Payment Solutions Growth: Jio Payment Bank's deposit base grew to INR 544 crores, an 84% increase over FY '25. Jio Payment Solutions' transaction process volume was INR 15,000 crores in Q4 FY '26, a 145% increase YoY. The company received a payment aggregator cross-border license.
- Investment Vertical Momentum: Jio BlackRock Asset Management's AUM reached INR 15,200 crores within 9 months of launch. The company received in-principle approval to establish a retail fund management entity in GIFT City.
- Insurance Broking Expansion: Jio Insurance Broking facilitated a premium of INR 273 crores in Q4 FY '26, a 15% increase YoY. The company launched a digital POSP model and received regulatory approval for a reinsurance JV with Allianz.
- Launch of JioFinance App: The new JioFinance app, leveraging AI and neural networks, was launched to provide a hyper-personalized financial experience. Management described it as a 'Jio moment for the sector.'
Key metrics mentioned
- Total Income: INR 3,274 crores (FY '26, +78% YoY)
- Q4 Total Income: INR 1,020 crores (+97% YoY)
- Interest Income: INR 1,902 crores (FY '26, +133% YoY)
- Fees and Commission Income: INR 597 crores (FY '26, +285% YoY)
- Net Gain on Fair Value Changes: INR 745 crores (FY '26, impacted by volatility)
- Profit After Tax: INR 1,561 crores (FY '26, slightly down from INR 1,613 crores in FY '25)
Jio Financial Services Limited demonstrated robust growth across its business segments in FY 2026, driven by strategic expansions and technological innovations. The launch of the JioFinance app and significant milestones in lending and payment solutions position the company well for future growth. However, geopolitical tensions and the scalability of new ventures remain potential risks. Investors should monitor the company's ability to maintain its growth trajectory and manage external challenges effectively.
Earnings Call Speaker Segments
Dipak Daga
ExecutivesHello, everyone. It gives me immense pleasure to welcome all of you to the Q4 FY '26 and FY '26 Earnings Conference Call of Jio Financial Services Limited. My name is Dipak Daga, and I head Strategy and Investor Relations for Jio Financial Services Limited. On the call with us today, we have Mr. Hitesh Sethia, MD and CEO of Jio Financial Services Limited; Mr. Venkata Peri, Group Chief Operating Officer; Mr. Ganesh AR, Group Chief Technology Officer; and Mr. Abhishek Pathak, Group Chief Financial Officer of Jio Financial Services Limited. The earnings presentation is uploaded on our website, www.jfs.in and on the stock exchanges. [Operator Instructions] Before I hand over the call, I would like to readout the safe harbor statement. This presentation contains forward-looking statements, which may be identified by their use of words like plans, expects, estimates or other words of similar meaning. All statements that address expectations or predictions about the future including, but not limited to, statements about strategy for growth, product development, market positions are forward statement based on rationale and data. Actual results may vary materially given the market circumstances. I will now handover the call to Hitesh to discuss the business in detail.
Hitesh Kumar Sethia
ExecutivesThank you, Dipak, and good evening, everyone. I extend a very warm welcome to all of you joining our earnings call for the fourth quarter and full year 2026. FY' 26 has been a pivotal year for JFS. It marks the moment to be moved decisively from laying the groundwork to achieving meaningful scale and critical mass across our diverse businesses. Even as we continue to grow, our North Star remained redefining the financial service landscape in India by pioneering a next-gen experience, one that is intelligent, intuitive and hyper-personalized to meet the unique needs of every Indian we serve. In today's presentation, we will go through each aspect of our business and the significant financial and operational achievements for the year in great detail. This slide illustrates the strong and sustainable growth momentum we have achieved across all our business segments since our listing in August 2023. Our lending business Jio Credit crossed an important milestone in FY' 26 with its assets under management standing at over INR 25,700 crores as of March 31, 2026. This represents a remarkable 149x increase over FY '24 and a 2.4x growth compared to FY '25. Jio Payment Bank continued to witness high frequency engagement with our deposit base reaching INR 544 crores, up 6.2x from FY' 24 and an 84% growth over FY '25. At Jio Payment Solutions, total transaction process volume or TPV crossed the INR 50,000 crore mark in FY '26 and stood at over INR 52,200 crores, a 4.1x growth over FY '24 and a 2.5x the TPV processed in FY '25. Our investment vertical has also scaled rapidly in a relatively short span of time. Jio BlackRock asset management AUM stood at over INR 15,200 crores at the end of FY '26 within just 9 months of launch. The total premium facilitated by Jio Insurance Broking reached INR 982 crores for FY '26, up from INR 911 crores in FY '24 and INR 895 crores in FY '25. Underpinning this momentum is our unique user base of 23 million users across all our digital properties, which grew 2.5x year-on-year, demonstrating the rapid growing appeal of our bespoke and intuitive offerings, which have been transitioned from being digital first to intelligent always. Overall, we closed FY '26 with strong sustainable execution momentum, successfully achieving several critical milestones. The biggest highlight of the past quarter and indeed the entire financial year was the launch of new JioFinance app, leveraging agentic AI and neural networks, the new app ushers in a new era, where financial services are no longer complex and tedious, but intelligent instant hyper-personal and truly unobtrusive. We believe our new app truly represents a Jio moment for the sector, democratizing financial intelligence for 1.4 billion Indians. Other significant achievements during the fourth quarter of FY '26 included Jio Credit's quarterly disbursement crossing INR 10,000 crores and growing around 49% year-on-year, driven entirely by organic originations. Jio BlackRock's Asset Management continued to expand its footprint, having recently received in-principle approval to establish a retail fund management entity in GIFT City. This will allow it to expand its offerings for Indian investors by allowing them to invest in global funds. Final approval of this entity is awaited from the Internal Financial Services Centre Authority or IFSCA. Our payment business continued to expand product offerings with Jio Payment Bank recently launching UPI-based cash withdrawal services and Jio Payment Solutions receiving the payment aggregator cross-border license, enabling us to settle global payments. Finally, our insurance partnership with Allianz Group achieved its first operational milestone with Allianz Jio Reinsurance receiving regulatory approvals and commencing operations in March 2026. The strategic milestones and operational scale achieved during the year reflect in our financial performance with strong top line growth along with a healthy profitability. Our consolidated total income, excluding dividends grew to INR 3,274 crores in FY '26, a 78% increase for FY '25. On a quarterly basis, the total income for Q4 FY '26 stood at over INR 1,000 crores, a 97% year-on-year growth. As I mentioned earlier, as a relatively new organization, a key metric that we track is the growth and contribution of income from business operations. I'm happy to report that net income from business operations increased by 272% year-on-year to INR 1,390 crores in FY '26. With new products and services being launched and scaled in the market at a rapid pace, income from core operations now firmly established itself as the primary driver of our financial performance contributing 54% to our consolidated net total income, up from 20% in FY '25. This sustained trajectory validates our business model with core earnings being complemented by treasury income, which provides the necessary capital to continue nurturing our newer ventures that are currently in an incubation stage. Moving to profitability. Our reported pre-provision operating profit of PPOP, excluding dividends for FY '26 was INR 1,357 crores compared to INR 1,353 crores in FY '25. For Q4 FY '26, the PPOP stood at INR 327 crores. There are a few factors that need to be considered while looking at our PPOP for this period, which are as follows: First, effective June 18, 2025, Jio Payment Bank became a 100% subsidiary of Jio Financial Services after we acquired SBI's remaining stake in the JV. This means that the bank's operating financials are now fully consolidated on a line-by-line basis. Previously, these were accounted for under share of the profit from joint venture and associates. This accounting change brought the bank's operating losses directly into our consolidated financials. Second, continued investment in scaling our growth stage ventures and incubating new businesses. Third, we witnessed a steep increase in treasury yields in late March 2026, driven by geopolitical tensions. This volatility impacted our treasury income, especially considering our high capital base at this juncture of our evolution. Adjusting for the above, our PPOP would have demonstrated much stronger underlying growth. Driven by our shareholder support, we continue to strengthen our position as a significant financial service player in the industry. True to our philosophy of returning value to all our stakeholders, the Board of Directors of the company recommended a dividend of INR 0.60 per equity share with a face value of INR 10 each. As I mentioned earlier, Jio Financial Services is pioneering a comprehensive 360-degree platform designed to address the four core financial needs of a customer, the need to borrow, invest, transact and protect. At the very core of this virtuous flywheel is our unified digital storefront, the JioFinance app, which acts as a single seamless gateway through which our customers engage with our entire suite of offerings at different stages of their financial life cycle. As we now look at the group structure, we are managing a portfolio of businesses at different levels of maturity. Our lending, insurance broking and payment businesses are in a phase of sustainable growth and high-frequency engagement. While the asset management company, though in its first year of operation, is fast gaining momentum. Even as these businesses scale up, other ventures such as JioFinance Platform and Services, which manages the JioFinance app and the wealth management and reinsurance joint ventures are in an incubation stage. Building upon this proprietary foundation, our distribution model has evolved into a sophisticated three-layer architecture designed to cater to the needs of all Indians. The first layer of our distribution pyramid is our core comprehensive suite of proprietary products, which continue to expand and cater to customers across their diverse financial needs. At the same time, we recognize that the modern customer demands choices and no single financial service provider may have the risk appetite to cater to every subsegment of financial services. This led us to build the second layer where the JioFinance app has transformed into a comprehensive digital marketplace for intelligent financial services. By integrating a curated set of third-party products, including fixed deposits, personal loans and credit cards from a plethora of trusted finance brands, we ensure our users find the best fit for their needs. This strengthens our role as a trusted partner, while maintaining our risk discipline, and this approach is particularly powerful as we leverage synergies within our group ecosystem to reach their expansive customer base. Sitting on top of these two layers is the intelligence layer, where our new and state-of-the-art neural agentic marketplace delivers a hyper-personalized, conversational and the customer-centric experience for every individual customer, making the JioFinance app a trusted adviser for the financial needs of all Indians. Moving on to our distribution reach. We have established a robust omni-channel footprint that covers the length and breadth of India, serving customers across more than 19,000 pin codes. Our strategy is centered on meeting our customers and their needs through which other channel they prefer, ensuring we are present wherever they are, combining a digital native core with strategic physical touch points. On the digital front, our reach is anchored in our primary proprietary channels for customer acquisition, JioFinance and MyJio app. This digital presence is further augmented by intuitive web portals across all our businesses and strategic partnerships with external fintech platforms wherever relevant. We recognize that to serve the diverse needs of India, our digital journeys must be complemented by a strategic physical layer for last-mile fulfillment and accurate credit assessment. To this end, Jio Credit has expanded its on-ground presence to 24 offices across 18 cities. The scale of our payment and protection network is equally significant in driving financial inclusion. Jio Payment Bank has scaled its business correspondent network to over 378,000 touch points. This network, which includes our own as well as corporate BCs, is vital for reaching underpenetrated regions, where we serve our customers through assisted digital challenges. Jio Insurance Broking has established a digital point of salesperson or POSP agent network across 22 states and 2 union territories, while Jio Payment Solutions now actively serves a merchant network spanning 26 days. By building this pan-India infrastructure, we are ensuring that simple, secure and intelligent financial solutions are always within the reach for every Indian. Moving to the core of our competitive strategy. This slide illustrates what we believe is our right to win as a financial services group. Our approach is anchored on five strategic pillars, a well-established brand, synonymous with trust and the country's digital transformation. A strong capital base with a consolidated net worth of INR 1.3 lakh crore, which provides us the necessary firepower to scale and fund growth strategies, a legacy-free technology stack, which is modular, cloud-native, fit for purpose and cost efficient, relentless focus on cost engineering at scale by optimizing our 4Cs, cost of funds, cost of acquisition, cost of servicing and credit costs. We are conscious that we are one of the latest entrants in a crowded market that has several entrenched financial service players. We have turned this into a significant strategic advantage by analyzing the current market dynamics and emerging trends and utilizing those learnings to identify exactly what works and more importantly, what does not work in the current market. This allows us to bypass legacy inefficiencies and deploy pre-optimized fit-for-purpose solutions that enables us to scale much faster than traditional players. The tangible outcomes of this cost-engineered model are evident across all our entities. While Jio Credit delivers one of the fastest turnarounds in the industry through end-to-end digitization, Jio BlackRock Asset Management is bringing affordable institutional quality investment solutions to the retail market. Jio Payment Bank is redefining the banking paradigm for both urban and rural India with innovative products like Savings Pro, an industry-first bank account, which auto invests a customer surplus liquidity into overnight debt mutual fund, enabling them to earn higher return on their idle money. Jio Payment Solution provides merchants with seamless one on-time settlements and Jio Insurance Broking simplifies the protection journey through segmented retail journeys and advisory driven institutional solutions. We will now take a look at the detailed operating performance of our individual business verticals beginning with our lending Jio Credit. Last year, the NBFC reached an inflection point with its assets under management or AUM growing to over INR 25,700 crores as of March 31, 2026, a substantial 156% increase over the previous year. The growth is underpinned by high-quality diversified AUM mix, where mortgages home loans and loan against property constitute 45% of the book complemented by corporate loans at 44% and loan against securities at 11%. The disbursements in Q4 FY '26 of over INR 10,600 crores, representing a 49% year-on-year increase were completely organic and stands as a testament to the connection we have been able to build with our customers through our tailored products and superior loan journey experiences. This strategic expansion was supported by a balanced mix of capital. The holding company includes INR 2,000 crores as equity during the quarter to maintain a strong capital adequacy ratio, while external borrowings increased 34% sequentially, funded through a well-diversified mix of instruments. Despite a volatile market environment, our average cost of borrowing has remained resilient quarter-on-quarter at 7%, reflecting our proactive liability management and the market's confidence in our credit profile. As Jio Credit continues to scale, it will further diversify its asset portfolio by entering new credit segments and strengthening both physical and digital touch points to capture a larger share of the Indian credit market. The financial results of our lending vertical reflects the scale we have achieved over the past 12 months. For the full fiscal 2026, Jio Credit recorded a total interest income of INR 1,469 crores, a significant increase from INR 255 crores in the previous year. This growth is a direct result of the rapid increase in our base of interest-earning assets and our ability to maintain healthy yields even as we've diversified our product mix. Our net interest income for the year reached INR 625 crores. In the fourth quarter, specifically, we saw NII grow sharply to INR 202 crores, up from INR 81 crores in the same period last year. Jio credits pre-provision operating profit nearly doubled year-on-year to INR 366 crores. This consistent upward trajectory underscores the inherent profitability of our core lending operations as the book matures along with the synergies of cost engineering at scale kicking in. Profit after tax for Jio Credit for FY '26 was INR 224 crores, a little more than double the net profit reported in FY '25. For the fourth quarter, the profit after tax stood at INR 70 crores compared to INR 18 crores in Q4 FY '25. As of March 31, 2026, the total shareholders' equity in the NBFC was over INR 7,100 crores, while the debt-to-equity ratio remained comfortable at a little over 3x even as we continue to maintain a very robust capital adequacy ratio of 25.91%. This strong capital base, combined with our AAA credit rating, ensures that we have a solid runway to continue our growth journey with confidence maintaining the right balance between risk and return. Turning to our payments vertical. Jio Payment Bank continues to serve as a vital engagement layer for the group, driving high-frequency transactions and customer stickiness. In fiscal 2026, the bank became a wholly owned subsidiary after the acquisition of SBI's remaining stake in the JV in June 2025, allowing for deeper integration into our financial ecosystem. The payment bank showed robust and steady business momentum through the year. Its total income reach would be INR 87 crores in Q4 FY '26, representing an 11-fold increase over the INR 8 crore reported in Q4 FY '25. This growth was supported by a 61% year-on-year increase in our CASA customer base, which now stands at 3.7 million customers. Correspondingly, our deposit base grew to INR 544 crores, up 84% from INR 294 crores in the previous year. Average deposit per customer increased 20% year-on-year to INR 1,439 in Q4 FY '26, indicating the rising acceptance of our value propositions. Jio Payment Bank saw significant traction in transaction banking throughput, which increased 66% sequentially. We have also successfully diversified our revenue streams through infrastructure-linked digital financial services with the bank's toll processing operations now live across 18 toll plazas in 8 states. Our strategic priority is to continue increasing customer stickiness and diversifying fee income from both business correspondent throughput and toll processing. This focus on high-frequency utility-led service will be the cornerstone of our effort to drive sustainable profitable growth for the bank. At Jio Payment Solutions, our focus remains on providing a 360-degree omnichannel payment stack for merchants, while maintaining healthy unit level profitability. In the fourth quarter, our total transaction process volume was around INR 15,000 crores, representing a 145% increase compared to Q4 FY '25. This volume growth translated into a significant uptick in gross fee and commission income, which grew close to 5x year-on-year to INR 84 crores. Net fee and commissions stood at INR 17 crores for the quarter, a near sixfold increase year-on-year. What is particularly encouraging is the expansion of our margins. Our net processing margin improved to 12 basis points in Q4 FY '26, up from 6 basis points a year ago and 10 basis points in the preceding quarter. This improvement reflects our focus on driving margin-accretive volumes and the growing adoption of our bespoke enterprise solutions. Our well-diversified distribution strategy is yielding results beyond our own group ecosystem with TPV from external merchants growing over 15x year-on-year in FY '26. As we move forward, we are sharpening our focus on scaling the enterprise, small and medium business and cross-border verticals. By tailoring our payment stack for these diverse merchant segments, we aim to capture a larger share of the digital commerce landscape and deliver profitable growth consistently. Through our invest vertical, our joint venture with BlackRock is successfully democratizing world-class investment solutions through a digital-first approach. By the end of FY '26, Jio BlackRock Asset Management reached an AUM of over INR 15,000 crores, while its quarterly average AUM grew 21% sequentially to cross INR 16,700 crores in Q4 FY '26, reflecting the continued trust of our 400-plus institutional investors and 1.1 million plus retail investors. While we are pleased with the momentum since our launch in June 2025, it is important to note that our AUM in the fourth quarter was impacted by the overall decline in the markets due to prevailing geopolitical tensions. At Jio BlackRock, our mission is to grow with expanding access to new age investment solutions for the people of India. We did this with around 20% of our investors being new to mutual funds and 40% of our retail AUM originating from beyond the top 30 cities. We continue to expand our product suite to meet the diverse investor needs. During the quarter, we launched funds in four additional categories: short duration, low duration, thematic and large cap and enabled instant redemption feature for our overnight and liquid funds. In a notable development, we have also secured a no-objection certificate from SEBI to launch specialized investment funds. Our focus remains on offering a diversified portfolio of investment avenues, including ETFs, SIPs and GIFT City funds alongside our core mutual fund offerings and evolving into a full-service investment platform that simplifies the financial landscape for every Indian investor. This comprehensive suite, along with our wealth management offering, which was launched in Feb 2026 and upcoming broking services enable us to offer a holistic suite of investment solutions to the people of India aligned with their diverse risk appetite and level of maturity as investors. Through our Protect vertical, we are building a comprehensive insurance platform that leverages deep digital distribution and institutional expertise. Our insurance broking entity Jio Insurance Broking facilitated a premium of INR 273 crores in Q4 FY '26, a 15% increase year-on-year. Total Fee and Commission grew 124% to reach INR 45 crores in the same period, which was primarily due to the favorable mix of retail versus corporate insurance policies issued during the year. Our retail business gained significant momentum due to further strengthening of our direct-to-customer or D2C channel and scale up of our highly productive digital POSP model. Business volume through the D2C channel grew 11x year-on-year, supported by optimized digital journeys and higher conversion rates. Our digital POSP channel facilitated over INR 100 crores in premium in its first year alone and also launched industry-first solution such as a dedicated portal for commercial vehicles. On our joint venture with Allianz, we received regulatory approval for our reinsurance joint venture in March 2026. We have also signed a nonbinding agreement in July 2025 for general and life insurance, ensuring that we are well positioned to serve the complete protection needs of our customers. We are confident that with Allianz' global insurance expertise and Jio Financial Service's deep digital reach and understanding of the local market, we will be able to bring timely, tailored and diverse protection solutions to the customers in India, which remains an underpenetrated market for insurance. As I mentioned earlier, the third and final layer of our growth strategy is premised on transforming from product-led to platform-led financial service provider. The new JioFinance app, which has now become a neural agentic marketplace is positioned as a new financial operating system that will completely change the way financial products are distributed and consumed in India, bringing significant benefits to both customers as well as other financial service companies. To discuss the new marketplace and how our overall tech architecture is powering our operations, I will now hand it over to Mr. Ganesh AR, our Group Chief Technology and Digital Officer. Ganesh, over to you.
Ganesh AR
ExecutivesThank you, Hitesh. Good evening, everyone. As consumer expectations evolve, the traditional model of financial services, comprising generic products and periodic interactions is giving way to a more continuous context-aware and embedded experience. In this model, finance becomes less about transactions and more about outcomes aligned to an individual's goals, behaviors and life context. This is where our neural agentic marketplace comes in. Powering this experience is our sophisticated neural engine, which synthesizes consented insights from diverse data sources such as account aggregators and credit bureaus with real-time behavioral data to achieve personalization at an N is equal to 1 level. This means we don't see segments of people or cohorts. We see individuals. Neural identifies exactly what is relevant to every single customer, aligning our offerings perfectly with the specific life stage and financial habits. The agency player of the marketplace refers to an interaction model that actively reduces cognitive overload for the customer. By using a natural language interface and agent-first workflows, the platform provides guided advice and a clear path to execution, helping users navigate choices to reach the best possible outcome without any noise, friction or clutter. And finally, the marketplace itself is a reflection of our ambition to offer the widest variety of financial products to our customers, so that they can find what is fit for them and relevant for them on a single platform. What makes this platform truly unique is our complete and unequivocal alignment with customer interest. By bringing in unprecedented transparency to intermediation in financial services, using technology, we are helping eliminate high commissions and passing a significant portion of those savings as tangible value back to the users in the form of rewards and savings. Most importantly, our recommendation engines are built only in the interest of the customers and helps them understand the rationale behind each recommendation. None of our agents or ML models is designed to recommend products that yield the highest commission to the platform or product manufacturer. They are only designed to recommend what's best for the customer. The new JioFinance app is an intelligent ecosystem that provides unbiased advice based entirely on the context of the user. And we believe that this model will be beneficial for both customers and suppliers of financial products. For the customer, we are moving from a simple product aggregation to a model of true representation. Our platform offers hyper-personalized advisory. We apply a customer-first philosophy where our AI models analyze the user's unique financial profile to provide custom-tailored insights. This effectively reduces cognitive overload, ensuring they are not paralyzed by the vast number of generic choices available in the market. Number two, seamless intent to action. We have designed an intuitive UI/UX that facilitates a smooth journey from advisory to immediate fulfillment. Whether you are looking to sweep idle savings into your Jio BlackRock fund or secure a zero depreciation insurance policy, the path from intent to execution is immediate and conversational. Number three, comprehensive rewards. Through our integrated Jio Points Program, every transaction across the ecosystem allows you to earn points, which you can redeem in exchange for versatile benefits across an expansive rewards catalog. For the supplier, the granular behavior analytics that they can get for customers makes the JioFinance app a credible funnel for sharp targeting customers. We provide our partners with, number one, intent qualified leads. Suppliers gain access to customers, whose real-time intent and eligibility have already been computed by our engines, ensuring high-quality funnel optimization. Number two, sharper risk assessment. Partners can leverage Jio Score, our proprietary financial fitness index, which is going to launch soon, which will provide a multidimensional view of a customer's credit production and investment potential. Number three, significant cost reduction. Given our massive digital reach and brand equity, we are significantly lowering customer acquisition costs for our suppliers. By removing efficiencies for stakeholders at both ends of the spectrum, we are striving to empower a more efficient financial services ecosystem in the country. As we scale our neural agenting marketplace, we are building the definitive one-stop shop for India's financial life cycle. The depth of our ecosystem is already unprecedented, offering 82 insurance plans, 53 credit card variants and key partnerships for fixed deposits and personal loans. By providing entry points as low as INR 10 for Jio Gold, we are making wealth creation a daily habit for the masses. The proof of this strategy is in our numbers. We now serve 23 million unique users with our monthly active user base climbing to 9.3 million this past quarter. Furthermore, our leadership in open finance is accelerating with approximately 244,000 users, already linking their assets via the account aggregator framework. Our Jio Points Loyalty Program has already returned tangible value to around 1.2 million customers through over 31 million points issued till date. Looking forward, we are introducing two key features that will fundamentally change how Indians manage their finances. Number one, value back membership program. Through transparency and technology, we are reengineering the cost of financial distribution. By eliminating high intermediary commissions, we pass those savings directly back to our members. This first-of-its-kind model ensures that loyalty translates to better rates and fee waivers. In this ecosystem, engagement doesn't build a relationship, it creates tangible yield for the customer. Number two, every Indian's personal CFO. We are moving beyond simple tracking to proactive coaching. Powered by our proprietary Jio Score Index, the personal CFO is a conversational AI that performs 24/7 financial health checks. It doesn't just show data. It identifies gaps in your financial planning, such as lack of adequate insurance or savings for retirement and provide solutions for how you can course correct. It is a high-performance, unbiased coach, dedicating to securing every Indian family's future. Along with pioneering customer-facing innovation, we at Jio Financial Services are also utilizing tech and AI for creating a robust enterprise-wide intelligence layer. We are institutionalizing AI to solve real-world problems and deliver a superior experience across every touch point of our ecosystem. This data-first culture is now directly improving our financial and operational metrics across four critical areas: Number one, AI-driven customer experience. We have transitioned to a lean AI-first operations model. At Jio Credit, 100% of inbound calls are now bot-driven. Furthermore, AI resolves 88% of queries at Jio Insurance Broking and 57% of e-mails at Jio Payments Bank, drastically improving turnaround times and engagement. Number two, operational efficiency and automation. To lower the cost to serve, we are automating complex business workflows. At Jio Payments Bank, we have automated settlements for 44% of merchant payments and 77% of B2B partner payments. Additionally, our field personnel now leverage agentic AI for real-time information and service precision. Number three, advanced risk and fraud management. Our ML-driven predictive models are significantly lowering credit and fraud costs. At our Payments Bank, 61% of suspicious activity and 53% of fraud e-mails are now auto addressed. We have also scaled our AI capabilities to analyze 26% of all anti-money laundering alerts. Number four, AI powered growth and marketing. Innovation defines our go-to-market strategy, 100% of our digital marketing content is now AI generated, delivering hyper-personalized banners and creatives that are driving superior conversion rates across the ecosystem. By creating hierarchy agnostic cohorts of multifaceted talent and AI agents, we are building a future where financial services or an invisible trusted layer seamlessly woven into our customers' daily lives working exactly how and when they need it to work. Thank you so much. With this, I will now hand over the call to Mr. Venkata Peri, our Group Chief Operating Officer, to take you through the financial highlights for the quarter and year ended March 31, 2026. Over to you, Venkata.
Venkata Peri
ExecutivesThank you, Ganesh. Good evening, everyone. Fiscal 2026 has been a landmark year for Jio Financial Services, characterized by a decisive shift from our foundation-laying phase to operating at a significant meaningful scale. The extensive groundwork invested in our people, processes and technology is now bearing fruit. By integrating advanced automation in AI at our core, we are accelerating our growth trajectory rapidly and responsibly. We are now seeing a consistent velocity across the entire portfolio as our core business operations have firmly established themselves as the primary engine of our financial performance. As you can see from this slide, our group structure comprises wholly owned subsidiaries, joint ventures and associates. Our diverse businesses across the four verticals of lending and leasing, payments, investments and protection are housed under separate entities, each with its own independent board and governance framework. As the parent holding entity, Jio Financial Services operates as a core investment company, CIC. In this capacity, we support the scale-up of our various entities, each of which is at a different stage of its journey, from those in the incubation stage to those scaling rapidly. I am pleased to present the financial highlights for the fourth quarter and the year ended March 31, 2026. Our financial results for this period are prepared in compliance with Indian accounting standards as prescribed by the Ministry of Corporate Affairs. Before getting into the numbers, I would like to highlight a significant accounting change at the consolidated level, which took effect in Q2 FY '26. Following the acquisition of the remaining stake in Jio Payments Bank Limited in June of 2025, its financials have now fully consolidated with Jio Financial Services on a line-by-line basis. Previously, JPBL was accounted for as a joint venture with its results reflected only within the share of associates and JVs. This change has an implication for the overall pre-provision operating profit or PPOP of the company, which Hitesh has explained earlier. Our consolidated total income for the fourth quarter reached INR 1,020 crores, representing a robust growth of 97% year-on-year and a 13% sequential increase from Q3 FY '26. This performance is underpinned by substantial momentum across our core income streams. Interest income grew to INR 643 crores, a 133% increase over Q4 FY '25, reflecting the strong growth in our NBFC's loan book and the inclusion of interest income from the Payments Bank. Fees and commission income stood at INR 221 crores, up significantly from INR 39 crores in the same period last year. This surge was primarily driven by higher total payment value or TPV in the Payment Solutions business and increased transaction throughput in the Payments Bank. Net gain on fair value changes was INR 155 crores. As Hitesh mentioned earlier, this was impacted by the volatility in treasury yields witnessed during late March amid the ongoing geopolitical situation in West Asia. Also, there was an other income of INR 1 crore during this quarter as compared to an other income of INR 25 crores in Q4 FY '25. On the expenditure front, total expenses for the quarter were INR 692 crores. Finance cost stood at INR 298 crores versus INR 8 crores in Q4 FY '25 as the NBFC transitioned towards a higher share of market borrowings to fund its lending operations. Staff expenses were INR 129 crores and other operating expenses were INR 265 crores. The rise in expenses is on account of the growing size and scale of operations across group entities. Accordingly, our PPOP for Q4 FY '26 was INR 327 crores. Provisions for the quarter stood at INR 27 crores, in line with expansion of our loan book. The share of associates and JVs for the quarter stood at INR 39 crores compared to INR 46 crores in Q4 FY '25. Share of associates and JVs for the quarter factors in the financial performance of a joint venture with BlackRock, where certain expenses are required to be incurred for scaling up the asset management and wealth management entities and operationalizing the broking entity and reinsurance JV with Allianz. Consequently, profit after tax for Q4 FY '26 stood at INR 272 crores. Moving on to the performance for the full year ended March 2026. Consolidated total income reached INR 3,274 crores, a significant 78% increase over FY '25. Interest income for the year climbed to INR 1,902 crores, an over twofold increase, reflecting the aggressive yet calibrated growth of our NBFC's loan book. Fees and commission income grew to INR 597 crores compared to INR 155 crores in FY '25, fueled by sharp price in TPV and transaction throughput. Net gain on fair value changes for the year stood at INR 745 crores, impacted by volatility as alluded to earlier. Total expenses for the year stood at INR 1,916 crores. Finance costs rose to INR 745 crores versus INR 8 crores in FY '25 as Jio Credit Limited leveraged its balance sheet to fund loan book growth. Staff expenses stood at INR 387 crores and other expenses stood at INR 784 crores, commensurate to the scale-up of our operations. Consequently, PPOP for the full year stood at INR 1,357 crores compared to INR 1,353 crores in FY '25. During the year, we received a dividend income of INR 269 crores versus INR 241 crores in FY '25 on the shares of Reliance Industrial Limited held by the Reliance Industrial Investments and Holdings Limited or RIIHL, which is an investment holding company and a wholly owned subsidiary of JFSL. Our share of associates in joint ventures stood at INR 323 crores in FY '26 versus INR 393 crores in FY '25. In addition to the financial implications of our ongoing investments in JVs with BlackRock and Allianz, which I explained earlier, this also included the dividend received by Reliance Service and Holdings Limited, which is accounted for as an associate of JFSL on its investment in Reliance Industries shares. Consequently, consolidated PAT for the year stood at INR 1,561 crores versus INR 1,613 crores in FY '25. One of our greatest strengths is our well-capitalized and resilient balance sheet, which provides a solid foundation for sustained growth. As of March 31, 2026, our consolidated net worth reached INR 1.33 lakh crores, bolstered by the receipt of the first tranche of INR 3,956 crores from our promoters in Q2 of FY '26. As of March 31, 2026, our total assets reached approximately INR 1.63 lakh crores, supported by a robust base of total consolidated investments amounting to INR 1.33 lakh crores. Standing -- stand-alone total income for the quarter ended March 31, 2026, was INR 135 crores compared to INR 175 crores in the same period last year and INR 159 crores in the preceding quarter. Income was impacted by an increase in treasury yields in late March 2026, which led to a reduction in the mark-to-market gains on our fixed income portfolio. Total expenses for the quarter remained broadly stable at INR 49 crores. Consequently, profit after tax for the quarter was INR 80 crores as compared to INR 97 crores in the corresponding quarter last year and INR 73 crores in Q3 FY '26. Moving on to the stand-alone financial performance of the company for the full year ended March 31, 2026. Our stand-alone total income stood at INR 563 crores as compared to INR 604 crores in the previous year. This income primarily comprises interest income on our interest-bearing investments and the net gain on fair value changes on money market and liquid mutual fund instruments. Our total expenses for the year, including provisions, reached INR 200 crores. This increase from INR 179 crores in the prior year is a reflection of our strategic commitment to build for the long term. As explained earlier, as a core investment company, Jio Financial Services continues to nurture and incubate a diverse portfolio of companies that are currently in different stages of growth. A significant contributor to our stand-alone performance this year was a dividend income of INR 405 crores received from our subsidiary, Reliance Industrial Investments and Holdings Limited. In FY '25, we had received a dividend of INR 235 crores. Consequently, stand-alone PAT for the full year stood at INR 681 crores, representing a growth of 24% year-on-year. Finally, turning to our stand-alone balance sheet. Total assets increased to INR 29,436 crores, up from INR 25,096 crores in the previous year. Investments stood at INR 28,095 crores as of March 31, 2026, compared to INR 22,706 crores as of March 31, 2025. During the year, we continued to make strategic equity infusions across our subsidiaries and JVs, enabling them to expand their market presence and scale their respective operations. On the liability side, stand-alone net worth stood at INR 29,305 crores as of March 31, 2026, compared to INR 24,985 crores as of March 31, 2025. Looking ahead, our strategy remains anchored in prudent growth with a relentless focus on unit-level economics across all business verticals. We will continue to harness the power of automation, AI and machine learning to drive operational efficiencies and cost effectiveness as well as sharpen our value proposition, exemplified by our recently launched neural agentic marketplace, ensuring that financial services are not only personal and relevant, but also effortlessly accessible to every citizen across India. Thank you. Before we move forward, as you would have seen from our stock exchange notification issued earlier in the day, Mr. Abhishek Pathak, our Group Chief Financial Officer, is transitioning to a senior role outside the organization. We, at JFS, deeply appreciate Abhishek's contributions to the organization in its foundational years and wish him all the very best for his future endeavors. I would now like to invite Abhishek to say a few words. Over to you, Abhishek.
Abhishek Pathak
ExecutivesThank you, Venkata, and good evening, everyone. As Venkata mentioned, I'm transitioning from the position of Group Chief Financial Officer of Jio Financial Services Limited to the Chairman's office at Reliance Industries Limited. I am deeply grateful to the directors of the Board, my management, colleagues and employees across the group, auditors, investors and analysts for their unwavering support and guidance during my tenure as a group CFO of the company. As the company grows in scale and powers on its mission of democratizing finance for the people of India, I feel privileged to have played a part in this journey. I wish all my colleagues the very best and look forward to the continued success and growth of the organization. I will now hand the call back to Dipak.
Hitesh Kumar Sethia
ExecutivesThank you, Hitesh, Ganesh, Venkata and Abhishek. Building on these performance highlights, our ability to deliver sustained long-term value is anchored on four capital pillars that define our operational DNA. First, financial capital. We drive unit level profitability through scale-based cost engineering. Leveraging our AAA rating, we optimize borrowing costs, while utilizing the MyJio ecosystem to achieve organic customer finance. We minimize servicing costs via a lean AI-driven model and utilize advanced ML for early warning signals to keep credit costs low. All initiatives are backed by prudent capital allocation across our business portfolio. Second, tech and data capital. We have institutionalized AI to drive growth and operational excellence across the enterprise. By maintaining a robust data layer with a 360-degree customer view, we ensure that intelligent automation and real-time insights remain at our core. Our focus on straight-through processing and experience-driven design ensures seamless interactions and high reliability. Third, human capital. Our people are the cornerstone of our success, fostering a high-performance culture with an ownership mindset. Our lean empower talent pool combines experience with agility to drive execution excellence. Fourth, trust capital. We emphasize robust risk guardrails and proactive regulatory engagement. By embracing risk as a strategic imperative, we are cultivating a culture anchored in trust, transparency and traceability. Underpinning these pillars are our four foundational principles of the four arts; reputation, regulation, return of capital and return on capital. These principles are the bedrock of our sustainable growth as we build a financial institution of national significance. To conclude, fiscal 2026 has been a landmark year for Jio Financial Services. We have moved beyond the foundation link phase and reached a critical inflection point, where our core business operations are now the primary engine of our financial performance. This year was defined by exceptional milestones across our portfolio, starting with the successful launch of our neural agentic marketplace, Jio Credit Limited crossing the INR 25,000 crore AUM milestone, strong operational momentum in Jio Payment Solution and Jio Payments Bank, Jio Insurance Broking achieving substantial growth in retail policies, Jio BlackRock AMC successfully introducing a series of funds and our strategic entry into insurance underwriting. We remain committed to delivering long-term stakeholder value by democratizing financial access through simple, secure and intelligent solutions. Thank you for your continued confidence in our journey and for joining our Q4 and full year 2026 earnings call. We invite you to explore the detailed presentation available on our website and through the stock exchanges. Good evening, and thank you again.
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