Salesforce, Inc. (CRM) Earnings Call Transcript & Summary

[Audio Gap] evening, wherever you are. It's a beautiful fall day here in the Bay Area. Thank you for joining us today. We are very excited to be here with you and to give you an inside look into all the things we at MuleSoft are planning across our different product segments. My name is Simone Geib, Director of Product Management for MuleSoft, and it's lovely to see you all here today. Let's take a look at the agenda. This is all going to be presented by our product management and product marketing leaders, as Sarah said, and let me give you a little bit of an overview. As you know, there's been lots of AI innovation excitement, and we will definitely talk about that today. We'll kick it off with an overview of enhancements in MuleSoft's integration suite, followed by features releasing an API management as well as innovations on our platform. And last but not least, you'll hear about the latest and greatest in automation as we can. During the last 6 months, we had many innovations, as you can see on this slide. At the top of that list, we brought you Anypoint Code Builder for Desktop, API Experience Hub, enhancements to our B2B solution, Anypoint Partner Manager, end-to-end API governance; the latest version of Anypoint Studio, new use cases for MuleSoft Direct and accelerators, and so much more. Now let's take a quick peek at what's releasing in the next 6 months. We won't go into the details on this slide right now as we will cover all of this in the following sections. But as you can see, there's a lot to celebrate. So let's get into it. And let's kick it off with our integration products and features. In this section, we will talk about how MuleSoft's recent and upcoming initiatives help you connect any systems, data or APIs to integrate at scale. We'll highlight key releases that enhance developer productivity, unlock innovation and accelerate integration across applications, partners and industries. So let's dive right in. Last month, we were thrilled to announce the general availability of Anypoint Code Builder for Desktop. Anypoint Code Builder, or ACB for short, is MuleSoft's next-generation IDE for API and integration developers to design, develop, test and deploy from a single environment. With Anypoint Code Builder, users can embrace a new modern dev environment with VS Code as the back-end infrastructure. Developers have access to the entire ecosystem of Visual Studio code extensions while also gaining interoperability across many ecosystems and tech stacks. That's why they can work more efficiently through a consolidated developer environment that combines design, development, testing and deployment into one single tool. ACB also jump starts development by using natural language to generate code for integration flows powered by Einstein. You can download Anypoint Code Builder today on a local version of Visual Studio Code for both Windows and Mac, or you can access it directly from your Anypoint platform as a cloud version in your browser. Now here are some features we are releasing in the next 6 months that we are super excited about. With the upcoming February release of ACB, we're introducing something that you've all been waiting for, the component configuration panel. Next slide, please. This is a direct response to feedback the team received from our betas, and it will empower users to configure their flows, operations and components directly through the UI, reducing the need to interact with the XML code. Users will now be able to perform tasks such as changing display names, selecting and testing connections as well as writing properties and expressions all within the component config panel. This not only addresses a significant user pain point, but also lays the foundation for other upcoming UI enhancements, such as the highly anticipated DataWeave expression builder. Following the completion of the component of the config panel, our team will now shift focus to DataWeave. Users will be able to start writing DataWeave expressions from within the Expression Builder with features like function autocomplete, [ data peer ] drag and drop, syntax validation and output previews. This is a key differentiator from Studio's limited expression-building experience and will help make expert MuleSoft developers more productive, but also making DataWeave more accessible to novice users. In one of our most exciting announcements this year is Einstein for Anypoint Code Builder. This is our first step at bringing the power of AI to MuleSoft integration. Einstein can be accessed natively within ACB and helps developers jump start their projects by using natural language prompts to generate integration flows. By leveraging the Einstein trust layer and OpenAI, Einstein for ACB is able to quickly and securely generate code that matches the use case described in the prompt. Currently, Einstein is able to incorporate business logic, core components and pre-bundled connectors into its responses. And in FY '24, we plan to continue expanding on these available use cases with support for additional connectors and other assets from exchange. Now let's take a look at this in action through a short demo of how Einstein can get us started on a new integration project in just a few seconds. Unknown Attendee [Presentation] Anypoint Code Builder's next evolution for MuleSoft. Developers building integrations and APIs can use this new VS code-based IDE to build their applications. This low-code and pro-code platform enables developers to build applications in 2 modes. The first is UI configuration while the second by editing the XML code directly. But what if we added a third mode that could help anyone become an expert? With Einstein for Anypoint Code Builder, our developers get started quickly and build fast. Projects that once took hundreds of hours to create will now only take a few. Making sure our developers never have to start from scratch, Einstein gives prompts describing the desired business logic and transforms it into Mule flows that developers can implement for their specific needs. Suppose I wanted to send an e-mail every time a case is created in Salesforce. I know that I would need to wait to listen for updates in my Salesforce org, and some mechanisms for sending these emails, but I'm not sure where to get started in building my actual flow. Thankfully, when I navigate to Anypoint Code Builder, I can either choose to start from scratch or to start with AI. And by choosing to start with AI, a new window pane is launched on the right, which codes the conversational experience that enables developers to easily engage with Einstein, the ultimate assistant for turbocharging productivity. Here, I can ask Einstein to create a flow that sends an e-mail when a case is created in Salesforce. And by sending my query, a request is sent through the trusted Einstein layer that ensures that security and privacy are held during the generative process. Notice that we also receive real-time updates on what's happening as Einstein composes. After sending the prompt, I receive a generated code from Einstein that quickly allows me to get started. And alongside the flow, I also received an explanation that details exactly what's happening within the generated flow. I can also choose to get the response a thumbs up or down, which gives critical feedback about the quality of flow back to the product team. Even more, there's a history tab, which contains all the prompts that I send to Einstein, making it super easy to navigate between prior prompts. After reviewing the flow, I can either choose to copy it or enter it into my project with a single click. Note that when I insert the new elements for the first time, the necessary dependencies for these elements are automatically added to my project. So I have my flow, but how do I connect this flow to the Salesforce or where I want to listen for updates in the inbox from which these emails are going to be sent? To do so, I can easily leverage snippets. Snippets are built in our customizable templates of code that make it easy to build my project. So first, I insert the Snippet that enables my application to read credentials that have been encrypted with the custom key and make sure that the configuration is pointed to the file where I've stored these credentials. Then I entered a snippet to configure my connection to my Salesforce org, so the application knows which work to listen to. And lastly, insert a snippet that connects to my inbox. And before I deploy the application, I'll make one last change so that the e-mail gets sent to the right address. And just like that, I have a flow that I can deploy and run. At MuleSoft, we love our developers. And by integrating Einstein sign into Anypoint Code Builder, developers never have to start from scratch, build fast and don't need years of experience to create real value.

Awesome demo. So now you're probably wondering how can you get started with Einstein for Anypoint Code Builder? Currently, Einstein for Anypoint Code Builder is only available as a closed pilot, which means that only approved customers can get access to it. If you do want to apply, please reach out to your account team, and they will submit an application on your behalf. Next up, Anypoint Studio. The latest release for Anypoint Studio is 7.16 and includes multiple upgrades to Studio's core to ensure users have a secure, stable and performant experience. Studio 7.16 introduces upgrades to Mailman 3.9 and Eclipse 4.27 and also a stronger API development experience with safeguards to prevent API discovery interactions. MuleSoft has also been investing in our B2B and EDI integration solution Anypoint Partner Manager. We've made important enhancements this quarter, all with the aim to serve our business customers and their partners better with more tools for efficiency. First, Partner Managers today allows for different formats like XML and JSON on top of the EDI standards X12 and EDIFACT. And now we've recently added support for CSV delimited files as well. We also launched our transaction replay feature, which many of you have been looking forward to. If an EDI transaction fails at any point between partner organizations, you can now replay that transaction with a single click. No manual reprocessing needed as users can now do this easily from the UI. We now also support for B2B workloads to run in Kubernetes clusters via RTF deployment. And at the start of the year, we expect to release outbound EDI batching. Business partners will be able to receive document types such as invoices and payment authorization as one single batch delivered at a particular time. Moving on to MuleSoft Accelerators. Accelerators are packaged solutions which include pre-built APIs, implementation templates and other technical assets to jump start top business initiatives at no additional cost to the Anypoint platform-based subscription. To date, we have accelerators for financial services, health care and life sciences, retail and consumer goods and manufacturing. We also have accelerators for key systems like service and Commerce Cloud, SAP and our newest addition, our accelerator for Data Cloud. This new accelerator for Data Cloud helps customers connect key systems and structure data and data flows for top industry use cases across financial services, retail and health care for a unified customer view. To make it even easier to activate accelerators and other prebuilt assets directly in Salesforce, we also continue to innovate on MuleSoft Direct for Industry Clouds. MuleSoft Direct is a simplified connectivity solution that executes industry standard integrations for key use cases directly within the Salesforce UI, making connectivity easier and faster. With MuleSoft Direct, you can browse and enable prebuilt integrations specific to your industry that already adhere to standards such as FHIR for Healthcare and [ TM Forum ] for communications directly from within Salesforce, reducing development time from months to days. And best of all, it's included within MuleSoft and industry cloud subscriptions. Today, MuleSoft Direct is available for financial services, health, communications and energy and utilities cloud and most recently, for consumer goods, media and loyalty cloud, which became generally available this year. On our road map for Q1, this coming new year, we have 2 new industry clouds, with MuleSoft Direct for Automotive Cloud, customers can drive connected car initiatives with integrated dealer and vehicle management systems. And with MuleSoft Direct for Manufacturing Cloud, customers can streamline key processes with integrated customer product and other data. We're also enhancing the core capabilities available through MuleSoft Direct. MuleSoft Direct customers can now deploy multiple applications, including system, process and experience APIs in a single prebuilt use case. Users can also deploy multiple instances of the same integration app to different environments or to different external systems. And coming up on the road map, MuleSoft Direct will support CloudHub 2.0. Additionally, users will be able to save external system connection details, saving them time from repeating tactical data input processes. We've also launched exciting new use cases for Accelerators and MuleSoft Direct across financial services, consumer goods and health care. Banks can now unlock core banking functions from thought machines Vault core for real-time relationship management and connected customer experiences. Health care providers can quickly connect their clinical systems with CRM platforms like Salesforce Health Cloud to gain a 360-degree view of their patients. And CPG companies can measure the impact of trade promotions to boost sales by visualizing promotions in one integrated platform. And of course, we are also continuing to build new use cases across industries to just touch on a few highlights. Insurance brokers will be able to deliver an enhanced 360-degree view of their customers by unlocking core data from agency management systems. Health care providers can further broaden their patient view with health information networks integrations. And finally, CPG companies can better engage with customers and optimize loyalty programs by integrating POS systems with Salesforce, loyalty and data cloud. And finally, we are excited to announce the latest release for Data Loader IO. Data Loader IO is a simple MuleSoft data integration product designed specifically for Salesforce. Salesforce admins, architects and developers can seamlessly integrate CSV data with Salesforce using clicks. With the latest update, it now supports Salesforce API version 58, unlocking the ability to write to new Salesforce objects, including for Net Zero Cloud. Net Zero Cloud users can now use Data Loader IO to import critical environmental, social and governance CSV files directly into the platform. Now let me pass it off to Sameer to take us through some exciting updates for API management. Take it away, Sameer.

Thank you. Thanks, Simone. Thanks, Simone, for those summary of innovations and integration. Hello, everyone. In the next few minutes, I'm excited to give you an overview of innovations delivered and coming in API management to address multiple use cases across the entire -- across the API life cycle. Quick intro about me. Sameer Parulkar, I'm product marketing focusing on MuleSoft API management products. Let's get into API management. Today, right, we launched our vision of universal API management. And over the last 1.5 years, we have been delivering on those capabilities. Today, with universal API management capabilities, you can manage and secure any API, Mule API or non-Mule API, built and deployed anywhere. Our product capabilities help you address 4 key objectives: Accelerate application delivery; implement modern architectures; gain consistent security and quality; and create vibrant API ecosystems. To help with application delivery, we continue to make UI improvements to API designer, and recently, we launched Anypoint Code Builder, our next gen IDE to design and develop APIs. Simone went through the updates for Anypoint Code Builder. For implementing modern architectures, we updated Flex Gateway with new deployment targets, policy ordering and conditional routing. And for API Manager, our centralized control plane to manage any API, you can now deploy APIs to CloudHub 2.0, more CLI enhancements and improved governance support. For consistent security and quality, we recently launched end-to-end governance, which extends governance from API to design to APR policy instance. We plan to enhance the overall developer experience for governance with detailed API validation report. And we're excited about the upcoming universal API discovery capability, which will help you discover catalog and govern any APIs from other API management solutions as well as third-party API gateways. And finally, for creating vibrant API ecosystems, we launched API experience in June of this year. API Experience Hub is the next evolution of API Community Manager. With API Experience Hub, you can quickly create personalized API portals with self-service consumption experience. We're enhancing this capability with support for SSO integration, diagnostic tooling for portal management, and overall better subscription management with metering and billing integration. Next, let's take a close look at a few of these key releases starting with Flex Gateway. Anypoint Flex Gateway is a lightweight, ultrafast distributed API gateway on [ wall-based ] API gateway to manage and secure any API. Flex Gateway comes with many policies for optimized API protection and control. For specific use cases, you can create custom policies, but the process to create these custom policies is not very intuitive. We're changing that with the new policy development kit, or PDK, for Flex Gateway. PDK is a set of tools that makes it easy for you to build custom policies. With PDK, you can design, test and deploy custom policies and use the same API manager experience to apply both custom policies as well as MuleSoft-provided policies. PDK provides you the templates, wrapper functions, custom logging and caching capabilities to support your custom business requirements as well as support for data view exploration. In action, it provides extensive documentation and samples in order to reduce the learning curve to build custom policies. Next, let's take a look at API Innovations and API Governance. Anypoint API Governance helps users gain consistent security and quality across our API life cycle for all your APIs and most importantly, without sacrificing development speed. With Anypoint API Governance, security admins can operationalize governance across the API life cycle. Developers can self-serve governance rules and automate validations through tools or CICD, and teams can leverage the out-of-box rule sets to jump start Governance. We recently launched end-to-end Governance where we extend governance from API design to API policy incidence for comprehensive API Governance. In Q4, with the upcoming API Governance release, we will add new capabilities, for example, documentation and catalog meta data governance and develop a read on the access to enhance full validation report. Next, let's take a quick demo on the end-to-end API Governance in action.

[Presentation] Anypoint API governance allows you to easily configure governance rules, automate validations and implement standards across your organization. With our newest capabilities, you can now govern and validate API instances at Anypoint API Manager and view the enhanced API governance report for both security teams and developers. Anypoint API Manager allows you to manage and control API instances by applying policies, alerts, SLAs in contract. With the governance capability integrated with API Manager, you can automatically check if each API instance has certain policies and settings enabled. With a single view into governance and security, API manager becomes your one-stop shop for all API instances regardless of where the application is running. Policy checks are possible through a new out-of-the-box policy rule set called Mule API management best practices. Some of the rules include checking whether or not the API test other application, and rate limit policies. You can also create a customer rule set with these rules tier to meet your organization's particular governance needs or requirements. In addition to the governance dashboard, security teams can go to the full validation report to evaluate the API specification, API catalog and API instance information. For developers, in addition to the new API manager dashboard we saw earlier, they can also access governance violation information for each API catalog in Anypoint Exchange, and then use QuickLinks to design center to update the API specification. Security teams and developers can leverage Anypoint API Governance to have consistent quality and conformance to governance standards across the organization without sacrificing development speed, all from a unified platform.

Awesome. That was a great demo showcasing the overall end-to-end API governance, capability. Next, let's take a look at how we are helping overall with the API discovery. Universal API discovery is a new upcoming feature that will allow you to discover APIs from external API management solutions or external API gateways and build a single catalog for all your APIs in Anypoint, essentially giving you the ability to now have a universal visibility into all your APIs. In October of this year, we launched a limited pilot for this feature that provides an out-of-box integration with AWS to discover APIs running on AWS API gateway, transform those APIs into a single economical API model and publish in Anypoint catalog, along with other new APIs. With this feature, you can discover APIs, can your API management or AWS environments to automatically bring those APIs managed by other gateways into one place, curate and catalog. You can curate newly discovered APIs specifying the versioning, modifying the tags before publishing them into Anypoint exchange. And then you can actually govern the full API. API Discovery not only identifies the APIs, but also all the meta data about the API specifications, deployed instances and configuration policies applied on the gateway. With this, you can use governance to evaluate the full API. For example, identifying APIs in AWS or Anypoint that are missing a rate limit policy or having a misconfigured PLS and many more like this. Next, we will cover updates that help you engage with APIs and get more value from your API investments. API Experience Hub is the new evolution of the API Community Manager and was released this June. It enables you to extend what you already have in Anypoint platform, in Anypoint Exchange to build compelling developer portals that can serve any audience and community. With API Experience Hub, we provide simple portal builder with templates, so we can quickly design, build and publish APIs to portal in minutes. And because it's built on Salesforce Experience Cloud, you can take advantage of the best products and services that Salesforce has to offer to customize and scale your portal by adding engagement, support and community building elements to your portal. You will be able to create portals for any audience of your choosing with speed, security and flexibility. Quick, simple is the answer. In our next few releases, we will implement SSO integration, enabling logging using external identity providers, and we'll also enable consumption reports within the Anypoint and provide metering data to better track usage of APIs and monitor our agents. So that's all for updates on the API management side. Now I'm going to pass it on to Rithisha to cover platform. Rithisha, to you.

Thanks, Sameer. It was really great to hear about all the exciting innovations in the domain of API management. Hi, everyone. I'm really excited to share with you all some of the new and upcoming innovations coming to the platform. So first of all, let me introduce myself. I'm Rithisha Padmanabh. It's great to meet you all. I'm part of the MuleSoft platform product management team. Let's start with some of the key highlights on the next slide. The platform features are primarily organized into 3 themes, which are essentially the pillars of our flexible and bulletproof platform. On the deploy front, I'm very excited to inform you all that Runtime Fabric has added support for 3 new Kubernetes platforms. Additionally, starting Mule Runtime 4.5, the Runtime has introduced a new predictable release scaling strategy to enable faster innovation while also ensuring stability. Also, early next year, you will have CPU-based horizontal auto-scaling capabilities in CloudHub 2.0 and Runtime Fabric, which are our turnkey iPaaS solutions. On the monitoring front, later this year, we will be launching 2 advanced monitoring capabilities, distributed tracing with the ability to export data to third-party monitoring tools. And early next year, we are also launching the metric service, which will enable you to build your own custom performance metrics for Mule apps and APIs and then integrate with external ecosystems. For the final pillar that is on the managed front, you will now be able to better quantify and track use in your organizations by tracking usage and engagement metrics for your assets on Anypoint Exchange. In the later part of the year, CloudHub 2.0 will also be providing you with higher control over your application and infrastructure management by enabling you to choose when you upgrade your CloudHub 2.0 infrastructure as well as configure enhanced egress controls per application. Finally, we will also enable better interoperability between MuleSoft and Salesforce by enabling Mule assets to be published as invokable actions into Salesforce. Now let us dive deeper into some of the key features that we highlighted here. Firstly, the new Mule Runtime 4.5 release has introduced features to enable developer innovation through support for [indiscernible] partner manager use cases and reusable schemas. A key call out is that with this release, MuleSoft has also announced the new Edge release cadence, which will enable faster innovation and align Mule updates with Salesforce releases to give your developers greater flexibility and more convenience to plan any joint migrations across both platforms. In addition to that, in February 2024, with the launch of Mule Runtime 4.6, MuleSoft will also introduce the new long-term support, LTS, release channel, which will provide extended support time lines for customers that require slower upgrades and migrations. 4.6 will also add support for the more secure and modern Java 17. Moving on to Runtime Fabric. With the goal of truly enabling flexibility and choice for our customers, RTS has adopted the open Kubernetes ecosystem approach to support on-premises deployments on 3 new platforms, VMware Tanzu, [ Early Cloud App ] and Rancher, in addition to the already supported AWS managed service EKS anywhere, EKS, GKE, AKS and Red Hat OpenShift. Next, continuing with our strategy to better align ourselves with Salesforce, we will be making the consumption of Anypoint API's RPA processes and composer flows very easy in Salesforce by enabling trust between your Salesforce organization and your Anypoint organization, and then allowing the publishing of these assets directly into Salesforce as invokable actions, which can then be used in Flow, Einstein Bots, Apex and more. We will be incrementally enabling this experience for customers who are going to buy the automation package followed by our linking for existing Salesforce and Anypoint customers, and then finally, we will be simplifying the experience of publishing Anypoint APIs into Salesforce as invokable actions. Finally, in Anypoint monitoring, we will be launching 2 brand-new observability capabilities. Firstly, distributed tracing, which will allow you to discover issues and analyze transactions with highly contextual data in a near real-time manner. Thereafter, by our telemetry exporter, you could also export your transaction tracing to third-party open telemetry compatible monitoring tools for full stack tracing across your both Mule and non-Mule APIs. And that wraps our platform release updates. I'll pass it on to Marc, who will now talk to us about automation.

Hello, everyone. I'm thrilled to discuss our automation road map with you today. My name is Marc Delurgio. I'm a Product Manager on the automation team. Here's an overview of the great automation capabilities we've delivered recently and our road map highlights. We'll dive into the road map details in the following slide, but here's a quick summary of recently delivered capabilities. For RPA, we've introduced unified Identity Access Management with Anypoint platform and seamlessly integrated process mining into RPA. For Composer, we've released invokable flows that allow you to invoke composer flows from Flow Builder and anywhere within Salesforce. Next up, Flow Builder is now an integral component of our automation portfolio. In flow orchestration, we now have enhanced reporting capabilities and out-of-the-box dashboards to help customers analyze and improve their cross-team process automations. And we're thrilled to announce that Einstein for Flow is now in pilot with a full GA plan next year. This means you'll soon be able to build flows using natural language right within Flow Builder. Now let's dive into some road map items for each product. A big focus this year for Composer has been enterprise capabilities. Early in the year, we delivered error handling with Composer Flows, followed by investments in trust and scale for things like high-volume triggers and org-to-org syncs. We've also delivered a run history page that includes record IDs so you can better trace API failures. Also, we've heard from customers there has been challenges with transferring their connections from sandbox to production. We now provide the ability to swap a connection across an entire flow. And on the governance front, we're delivering a centralized connection management page later this month. And finally, SOC compliance has also in the works for Q4. With the new MuleSoft Automation bundle, we give businesses access to flow orchestration. And we've simplified the management of APIs and the creation of no-code integrations with a single login for Anypoint Composer and RPA. This also comes with the addition of audit logging for Composer Flows within the Anypoint Management Console. With the 2 Composer roles, Composer Base and Composer Super, you can now have governance and approval processes for users that do not have production access. They can submit their flow for review by an admin and operations rep or IT team member who can promote the flow to production. Looking ahead, we'll have some exciting developments on the horizon, including API sharing for the single-tenant organization. Now when it comes to those long-tail hard-to-reach images and PDFs, we're excited to bring Intelligent Document Processing to life. IDP is designed to extract data from documents in any format with AI-powered accuracy. We have pretrained AI models that already understand many different document types and data fields to do the heavy lifting for you. It can enable your business teams to accelerate their document processing while saving in costs. IDP is launching a pilot phase this month and is planned for GA in Q1 of next year. In the GA release, IDP will support additional document types such as purchase orders and invoices and are working to expand the range of use cases in the following releases. On the RPA front, in Q4, we'll deliver unified flows, allowing you to streamline the RPA life cycle in collaboration between your business and IT teams, reducing time to value and maximizing efficiency. Unified flows allow you to manage complex variables and data transformation, simplifying what used to be a complex process, will support several new task and event types and handle more types of variables and files. And sorry, my slides aren't announcing -- or aren't advancing. Okay, there we go. And on the Flow Orchestration front, you now have better control over the life cycle of your orchestration with reactive stages and steps. Available now in the core Winter'24 release, you can specify a set of requirements to start a stage or a step. Flow will listen to, record changes and wake up the orchestration when your specified conditions are met. And as I mentioned, Flow Builder is now a part of the automation portfolio. Flow Builder helps customers boost operational efficiency by making it easy to build automated processes fast. With Flow Builder's low-code interface, you can leverage reusable building blocks to model a complex business workflows for use cases like creating automations based on a CRM record trigger, whether it's to automatically update other fields or send notifications, enhancing the user experience with guided screen flows to ensure data accuracy and consistency, or automating actions across multiple systems. And the best part is that all of the above is done in a secure and enterprise scaled way. Now GA and Flow Builder, you can now drive core CRM processes based on Data Cloud. With Data Cloud record or Data Cloud triggered flows, you can automate things like follow-up e-mail campaigns that are based on events logged in Data Cloud, such as a customer opening your marketing e-mail. Do you want to display unified data in a screen flow? You can tap into Data Cloud directly with a flow of get records element. And sometimes, you need to pause your automation while you wait for activities in other systems. Next summer, you'll be able to set a wait in your flow. And when you resume the flow, you'll pick right up without missing a beat. Reactive Screen Flows enable you to build dynamic experiences for our users. For instance, a pick list can drive changes to values on other components later in the screen, or a dynamically calculated discount allows the user to go back and make adjustments in context on the same screen leading to fewer mistakes. And asynchronous actions start an operation that typically takes a long time to complete, that pauses the flow and then resumes it when the operation is finished. Now this is key for MuleSoft RPA as RPA processes are always asynchronous. You start an RPA process and then wait for RPA to tell Flow that it's finished, and then Flow takes it from there. All right. Well, we hope this has all been helpful for you all.